★ 5

Trainer Niloufar is great she helped me lose 11lbs in a month and some change the workouts she does targets exactly what you need and helps you accomplish your goal.

Source: Google

★ 5

I’ve never been a consistent gym-goer but joined a few years ago and typically had a good enough experience when doing weight machines or cardio on my own. I enjoy swimming laps there even when the pool is a bit crowded - just depends on the time of day/week. I’m overweight with not much muscle (at that point) and I wasn’t feeling good about myself at all when I signed up for training 10 months ago. I started working with my trainer there (Kevin!!) once a week and I’ve learned to look forward to my gym days. The accountability this has given me for my health has been critical. I’m so excited to keep pushing forward!

Source: Google

★ 5

Kevin is an exceptional trainer. He pushes me in the best way possible and has helped me build real, consistent workout habits. Every session is productive, focused, and tailored to my goals. I’ve already seen major improvements in my strength and discipline.

I’m still on my fitness journey, but I can confidently say I wouldn’t be this far without his guidance. Highly recommended—thank you, Kevin.

Source: Google

★ 4

My trainer Nilou is the best. She makes sure I maintain proper form for my workouts and doesn't push past what you are comfortable with doing.

Source: Google

★ 5

Nilofar is a great personal trainer! She does a great job at tailoring the exercises to her client’s needs.

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★ 5

​I am fully satisfied with my trainer, Kevin, and I am learning a lot from his sessions. His teaching style is highly effective and engaging, which makes the material easy to grasp. I appreciate his dedication to helping me succeed and now feel much more confident in my skills as a result of his efforts.

Source: Google

★ 5

I’m so grateful for my personal trainer Kevin.R. He push me without making me feel overwhelmed, and he always know how to keep me motivated. My confidence has grown and I feel healthier than ever. If you’re looking for someone who genuinely cares about your progress, this is the trainer you need!” KEVIN

Source: Google

★ 5

I love this place. I love the staff. I and an elder overweight mobility challenged lady. They have been kind, helpful, knowledgeable and so willing to work within my needs. I have already lost 4 lbs in the last week and a half and have more muscle than I did, simply by having a great pool and spa that accommodates swimmers and pt people. All the staff have been so awesome. The facility is clean and not toxic. Rob, Kalil, and Niloufar are just the best! Highly recommend over the other gym chains.

Source: Google

★ 5

Niloufar is an EXCELLENT trainer! She is very professional and really gets the job done. But more than that she is a caring person and really has her clients well-being in mind and heart!

Source: Google

★ 4

Kevin is an exceptional trainer who delivers results in every session. He has a perfect balance, pushing us to do our best while always prioritizing safety first. You never know what's coming, as he keeps the workouts constantly varied and switching, making every session a fun surprise. The only guarantee is that you're going to have a challenging and highly effective workout. If you want variety, motivation, and expertise, choose Kevin!

Source: Google

★ 5

Great trainer fixable to meet my changing schedule and makes me push myself to work on my goals.

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★ 5

I have been with LA Fitness for several years. I recently signed up for fitness training with Niloufar. She is very knowledgeable and really provides a great workout. I really feel the effect the next day. The more I work out the stronger I feel. I would highly recommend her..

Source: Google

★ 5

I'm posting a review for my personal trainer Kevin. I was having issues with lower back pain and I was generally out of shape. I have been training with him for over a year, and the issues with my back have decreased significantly and I am in great shape. Kevin is very passionate and knowledgeable about overall fitness and helping people reach their goals.

Source: Google

★ 4

Giving them some stars just for the personal trainer Kevin! He knows his stuff and will help you meet your weight goals. Very knowledgeable in all aspects of health. Fun to talk to as well, wanna schedule an hour just to hear more stories lol

Source: Google

★ 5

Kevin is an amazing trainer. Has pushed me hard and helped me really develop solid workout habits. While I am still on my journey towards my goal, I would definitely not have made it this far without him. Thank you.

Source: Google

★ 5

Kevin is patient, professional ( no matter how much I cut up.) He has given me great tips on exercising. I am down 8 pounds and I do feel stronger. Kevin is a key trainer at this location, I am extremely grateful for his expertise and have learned from it. Separate from my personal training, I would like to say I have issue with members sitting on equipment while on their phones 15/20 minutes.. the place is usually busy so this makes it take longer for a work out. Cleanliness, around and in between equipment, dust,dirt and wipes need better attention. I have never seen any roaches, I believe that was just a dig.

Source: Google

★ 5

I came in a little over a year ago to turn my health around. Met Kevin and he became my trainer. Over the course of time I’m no longer on blood pressure medication and lost over 30 pounds. Can’t say enough great things about him and how he helped turn my life around. I highly recommend going to him if your looking for the same outcome.

Source: Google

★ 5

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★ 1

This location is absolutely terrible! It takes them literally MONTHS maybe even a year to fix equipment. They have two hip thrust machines that have been broken forever now. I walked up to the desk to ask why, and they couldn't even give me an answer. Please spend your hard-earned money elsewhere.

If I could give it less stars I would.

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★ 5

Muy buenas instalaciones. Buenas maquinas y variedad!

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★ 5

Rob was super helpful and kind.

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★ 5

Love the new management team , Rob did a fantastic job in saving me money as I’m a reoccurring member. I love the new equipment on the gym and super clean.

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★ 4

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★ 2

No staff and the ones that they have are on their phones most of the time.
Locker room is not maintained at all and most sinks don't work. Poor upkeep and maintenance of the gyn overall. Jacuzzi sometimes is so hot that it burned my waist sides and back. Now there are some higher ups trying to make it better. Health department closed the Jacuzzi and pull. Needs work

Source: Google

★ 1

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★ 1

Pésimo lugar todo sucio lleno de polvo bajo las maquinas y el sauna huele super mal , maquinas siempre están inservibles , servicio al cliente pésimo .
Le doy una estrella por que no se puede dar menos .

Source: Google

★ 1

This Gym is not the same. Machine is broken and people are always on the machine for thirty minutes but on the phone. And this loco girl with glasses always taking selfies in the locker room always gets angry. She got mad I got in the way because she was taking a selfie. This gym is toxic and workers can’t help. No wonder they have a law suit because of the cancellation

Source: Google

★ 1

Extremely crowded.
Just wanted to sign up for the 3-day trial, and was Called, Texted, and Emailed incessantly after the trial was over offering deals. You'd think you signed up for a doctor's appointment with the amount of notifications AND THEN SOME.

Source: Google

★ 4

A Local Powerhouse for Fitness — LA Fitness in Laurel, MD Delivers Every Time

I’ve been a regular at LA Fitness in Laurel, Maryland, and it consistently checks all the boxes for a solid workout, friendly staff, and a welcoming atmosphere. It’s my dependable spot for cardio, strength training, and a little personal time to crush my goals.

What makes it stand out
Well-equipped facilities: A wide range of cardio machines, free weights, resistance machines, and functional training zones mean you can-hit every muscle group in a single visit.
Clean, maintained spaces: The gym floors, equipment, and locker rooms stay clean and organized, which makes every workout feel fresh and inviting.
Knowledgeable and friendly staff: Trainers and front-desk staff are approachable, to-the-point, and eager to help with form tips, class schedules, or equipment guidance.
Class variety and flexibility: A solid lineup of group classes (yoga, cycling, strength, and more) plus open gym time makes it easy to tailor workouts to your mood and schedule.
Community and motivation: The vibe is supportive and motivating—regulars encourage each other, and staff create a welcoming atmosphere that makes you want to show up again.

Facilities and amenities
Cardio and strength zones: A breadth of machines and free weights ensures you can design a balanced routine.
Functional training and turf: Great for HIIT, mobility work, and circuit-style workouts.
Locker rooms and showers: Clean, secure, and convenient for quick changes after work or a workout.
Pro shop and water/accessories: Easy to grab water, towels, or basic accessories on the go.

Practical tips for a smoother visit
Check class schedules in advance and book your spot early for popular sessions.
Visit during off-peak hours if you prefer a calmer gym environment and shorter wait times for equipment.
Bring a water bottle, towel, and proper workout shoes for comfort and performance.
Take advantage of complimentary fitness assessments or personal training options if you’re looking to level up your routine.

Bottom line
LA Fitness in Laurel, MD is a dependable, welcoming, and well-equipped gym that supports your fitness journey with quality equipment, helpful staff, and a positive atmosphere. It’s ideal for busy professionals, early-morning commuters, and anyone who values a comprehensive gym experience with a community feel. Highly recommended for consistent workouts, personal growth, and staying motivated to reach your health goals.

Source: Google

★ 1

Most unkept Mens locker room and no attendant at the pool and water was cold very disappointing!

Source: Google

★ 5

I can't say enough about how amazing Kevin at the Laurel LA Fitness is! He helped me lose over 15 lbs in 14 days and regain a significant amount of my core strength, which I honestly thought was nearly impossible since I was told I needed surgery. Kevin spent time understanding my unique health profile and didn't just throw a generic fitness plan at me. He researched, customized, and worked with me to develop a holistic health and fitness plan, incorporating important dietary changes. If you have health goals that feel out of reach, I can't recommend LA Fitness personal trainers enough -- and definitely ask for Kevin!

Source: Google

★ 5

My trainer Kevin gets on my nerves 😛 but he is amazing too. I'm losing weight and gaining strength 💪 🙏 thanks to him.

Source: Google

★ 4

Has improved a lot in cleanliness’s and front desk staff more customer oriented and not on their cell phones always.
Need little detail cleaning.

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★ 5

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★ 5

I'm grateful to be getting results training with Kevin. He's kind, but no nonsense. In the 1st month I've lost inches & 7 lbs. Thank you, Kevin.

Source: Google

★ 1

The most dirtiest gym. This one trainer an old man gave me a stare and he scoffed at me and told me to leave the area. If he just work on his attitude I will respect that but I didn’t know it was only for personal training. Then this girl yelled at me while she was skipping and laughing to get out of her way. Man Laurel is not the place DMV iron is the place

Source: Google

★ 2

The only reason why I’m giving 2 stars is because it has a sauna and the women’s room was clean. I am visiting from out of town and this gym smells so funky, has dirt and debris all in between the equipment and my biggest issue is there are not enough cleaning stations. You have to walk all over the gym to get a wipe. I hardly see people cleaning as well!!

Source: Google

★ 5

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★ 1

what happened to Laurel use to be good and now it became a total nightmare. i got yelled at from this Girl who asked me about if i was done with the machine. She told me to hurry up and then she goes to the mirror taking a selfie....Gym is dirty every single time plates are everywhere and cable machine is all broken and kettle bells is locked up and the trainer old man told me its only for training.... glad i signed up at fitness evolution. Jose is the man and have better staff than LA Fitness.

Source: Google

★ 5

Has everything.. clean.. wish it had a steamroom like Wheaton now closed

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★ 5

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★ 5

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★ 5

Nice place love this place

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★ 5

Overall pleasant experience with interactive staff and good atmosphere

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★ 5

Muy buenoo, lo recomiendo 💪🏻

Source: Google

★ 1

worst gym, ever, khalil is one of their director who cursed me out of the store because I told him that I will dispute the charges that I never authorized, he went a head and charged my debit card, under someone else for personal training, over all he is very rude and since April i been trying to get their super visor to contact me and every time i called they said some one will call you here we are in July no one called me, they took my money with out my AUTH and when i dispute the charges, my bank said that they send a letter saying i authorized it but some one else signature. hope they know what kind of trouble they can get into by doing that.

Source: Google

★ 5

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★ 3

Front desk and current staff has improved greatly and very welcoming. Still can get crowded but overall much better.

Equipment are still being left all over the gaff. Sometimes i see dumbells left by members on the green which is their responsibility to put them back not staff.

Certain members lack gym etiquette and interpersonal skills making it difficult to be encroached in a space amongst such for an extended period of time.

However I am only referring to my experience in the evening times.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

I was treated very well by Roxana, highly recommended.

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★ 5

great help and easy signing up with ernesto arias

Source: Google

★ 5

Great gym. I talked with Mr. Ernesto Arias and he was a great help. He worked was able to compromise with my work schedule and I was able to tell him my position with my job and he just worked everything out. Very impressed and glad to have been helped so well.

Source: Google

★ 1

There are ROACHES in the sauna. The locker room hand soap is ALWAYS heavily diluted with water !??? It’s a gym - it’s very important to put cleanliness as a priority. I’ve notified management to consult cleaning staff and there has been no changes. Only 4 / like 15 sinks work and have water-down soap . The locker room seats need proper consistent cleaning due to guest putting feet, outside shoes and ever naked bodies on them. The workout equipment is falling apart. Def not worth possible health risk and subpar machinery

Source: Google

★ 1

Mexican fitness

Source: Google

★ 3

Pros: Has enough equipment to get in a good workout

Cons: Weights are never put back in the right place. That may speak more to gym members than the staff themselves...No clips to keep weights steady when needed.

Overall: It's a lower quality LA Fitness than others I've visited. I'd recommend it if you're ok spending extra time searching for the right weights and basic workout equipment.

Source: Google

★ 1

I'd been going to this gym for a few years, as the years progressed it gets worse. Management changes every 3 months, along with all the staff. The management that is currently there inly cares about packing out the gym!! It is very full you'll have to wait for a long time to use equipment. Machines are always broken, oil buildup on machines so it adds unnecessary resistance. You have to ask for every little thing like cable ropes, and attachments from the front desk because people steal, and once that happens management never replaces what stolen. There used to be a ton of kettle bells, they are all gone and now it's only made available for training clients. The last time I saw more than one kettlebell option was in 2023! There are always roaches in the locker room (women's). I do not recommend this gym at all - take your money elsewhere.

Source: Google

★ 5

Source: Google

★ 5

Just joined on Memorial Day. Great special. Ernesto who is the GM was fantastic. He is very personable and has a great sense of humor. He answers any and all questions you have and patient. I am looking forward to starting this next journey. Thank you Ernesto!

Source: Google

★ 1

am writing to formally report an alarming and unacceptable experience involving a manager at your facility named Elizabeth, who currently oversees one of your LA Fitness locations.

On multiple occasions, I have witnessed and personally experienced inappropriate conduct by Elizabeth that raises significant concerns about her fitness to manage a public-facing team and uphold the standards of your organization. Most recently, Elizabeth berated an employee in front of members, using language that was demeaning, aggressive, and profane. This not only created a hostile work environment for staff but also made several patrons—including myself—deeply uncomfortable.

Additionally, Elizabeth has shown blatant disregard for basic customer service. I approached her with a concern regarding unauthorized charges on my account, and her response was dismissive, condescending, and accusatory. She refused to escalate the issue or provide any written documentation. Another member standing nearby later confided that they had experienced similar treatment.

Perhaps most troubling, I have heard from an employee (who understandably asked to remain anonymous) that Elizabeth has made racially insensitive remarks in the staff break room—remarks that, if verified, would clearly violate both company policy and federal workplace discrimination laws.

I am requesting a formal investigation into Elizabeth’s conduct. If the behavior I witnessed and was told about is consistent with her management style, I strongly believe her continued employment puts LA Fitness at legal and reputational risk. Your members and staff deserve a professional, respectful, and safe environment—standards that are not being met under Elizabeth’s leadership.

Source: Google

★ 5

Buena atención al cliente sobre todo hay muchas maquinas y limpieza profunda

Source: Google

★ 1

Save your time and money and go elsewhere.

Source: Google

★ 1

So I’ve been going to this gym for appx 5 months. This weekend one of the basketball bros came up to my rack as i was using it and pulled a weight off. Obviously people are rude, but they continued to follow me around the gym waiting on me to say something. I tell the girl at the front desk and she says we let people police themselves there’s nothing we can do. Smh the staff her are rude and so uninviting i can’t wait to cancel this membership

Source: Google

★ 5

Nice gym! Plenty of machines - I mostly use the stair stepper and elliptical - and lots of group classes are offered. The “Body Works Plus Abs” and the “Total Body” classes are challenging but fun. Recommend.

Source: Google

★ 5

A lot of machines for each part of the body.

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★ 5

I thoroughly enjoy fitness classes with Trini and all Zumba instructors. Laurel LA Fitness is very welcoming.

Source: Google

★ 5

I had been going to LA Fitness, Laurel location for last 10 years and had absolutely awesome experience working out. I attend Trini Miguel class for Body works and abes and also Total Body work workouts, three times a week and have enjoyed all of her class and benefited.

Trini is a very sincere instructor and doing the best job working for LA Fitness and we all students enjoyed and appreciate her dedication helping us working out in her class with proper form to avoid any injuries and we thanks her for that.😍😊🙏

Source: Google

★ 5

Thanks you

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★ 5

It was just pleasant

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★ 5

Nice gym

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★ 5

Very nice and friendly staff with a great pool, gym, and sauna. The gym has all the equipment you could need for a weekly routine 😊

Source: Google

★ 5

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★ 5

Ernesto me atendío muy amable!

Source: Google

★ 5

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★ 5

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★ 5

I’ve been training with Kevin at LA Fitness for over 6 months now, and I couldn’t be happier with the progress I’ve made. I’ve seen real progress not just physically, but in my confidence and energy levels too. He’s incredibly knowledgeable, motivating, and always tailor workouts to fit my goals and fitness level. Whether you’re just starting out or looking to level up your routine, I highly recommend working with Kevin.

Source: Google

★ 5

Khalil and Kevin are absolutely amazing! The original trainer that I was set up was nice but our schedules just didn’t work well so Khalil got right to work on finding me someone else and Kevin is my guy! He has tons of fitness knowledge exactly what you need when making a lifestyle change. He’s flexible and he’s helping me reach my fitness goals in a healthy way! I would recommend him to anyone who is SERIOUS about making a lifestyle change! I’ve been training with Kevin for 3weeks and between the nutritional guidance and our sessions I’m down 10 pounds that’s STAYING OFF! Before I started training my weight would fluctuate… his kettlebell workouts are the truth! The experience that I’ve had so far has been awesome.

Source: Google

★ 1

Never come here I certainly havent but some how getting calls for membership/guest pass when ive never even been inside of a LA fitness in my life.

Source: Google

★ 5

Good place

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★ 5

Love the pool and sauna

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★ 5

I came in as a visit, and I found the staff upfront to very helpful, they were able to answer my questions even though I was not a current member at this location, way to go Elizabeth and team laurel!!

Source: Google

★ 1

This gym is not well maintained whatsoever. The machines are falling part by the day to the point of being useless. If you aspire to plan ahead your workout days, you cannot do so at this location as it is usually overcrowded. It is hard to find a machine that’s both available and in good condition. The same goes for dumbbells and kettlebells— these are usually scattered, hoarded, or locked away for personal training.

By far one of the worst LA Fitness locations I’ve been to.

Source: Google

★ 5

Great service from Careem!

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★ 1

This gym needs to be remodeled. Men's lockers are dirty, broken and some even have graffiti on them. They have women cleaning the men's locker room - huh? Plumbing problems are not uncommon, and mirrors need replaced. Equipment is in bad condition and dirty. They only clean some parts of the equipment. Equipment is constantly being repaired, and people switch to different machines to find one that works properly. Floors are worn, dirty and not maintained. When they do clean, it is with filthy mops and rags. They don't use buckets with clean water and soap. Just black mops and rags that are not rinsed. I hope this gym get a total remodel with new equipment and new lockers.

Source: Google

★ 5

Everything is update and the gym is very friendly

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★ 5

Great gym, great location. The staff are polite and helpful. Khalil is a very professional, knowledgeable, and great trainer.

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★ 5

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★ 5

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★ 1

One of the male clean staff on the evening of 3/13 can into the WOMEN’S locker room to “clean” 15 minutes before closing, several of us were still in towels and in the sauna. This is extremely unsafe and absolutely unacceptable. This happens after they announce that another older man working at the front desk made an announcement that are closing at 10:40 when the hours are til 11. I understand folks working want to go home but to make people uncomfortable and feel unsafe just to leave is unacceptable. Truly disgusting behavior. I will be escalating this matter cause it’s that serious. I’ve been here other times where the front desk staff had no trouble getting people out in a timely manner. This was poor management all around.

Source: Google

★ 5

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★ 5

Last night got a warm welcome by Jermaine and Jackie always good to walk in LA fitness Laurel with friendly staff welcoming you 5stars

Source: Google

★ 5

10/10

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★ 1

Really disappointed in this place. Been going there since they opened this location and over the years I have seen the decline. I wanted to update my account to have guest privileges and they told me the only way to do it was to open a second account and delete my first account, so I did that. It turns out, they have been billing me for two accounts for some time. When I tried to fix the situation, the customer service rep tried to offer me a deal to lower my privileges.

This place is a rip off and a scam.

Source: Google

★ 5

I love the group fitness classes.

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★ 2

One of the most heavily used LA Fitness in the DMV. The issue is the spin bikes are old and broken. We have a section of room we call the “graveyard” where broken bikes go to die. It takes them so long to repair that they stay there permanently. The instructors at this location are top class and they too are frustrated with how this club is managed. I have sent emails asking for change, but it fell on deaf ears. I am writing this review because maybe they will treat this club and all the other clubs with the care since the members deserve it. I see the same faces who come and work out which says to me that these people are loyal customers but the club does not treat them as such.

Source: Google

★ 5

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★ 5

This place is very clean!!!! Alejandro does a great job. You can tell when someone cares about their job. Good job LA in hiring good people like him. Working out in a clean environment is encouraging, I’ll keep referring friends to join this Laurel location!!!!

Source: Google

★ 5

Great, clean and tidy.

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★ 5

My trainer Kevin is excellent and very patient with a cranky old lady.

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★ 5

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★ 5

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★ 5

Steam room 🥰😍🔥

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★ 5

This is the fitness center I go for years.

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★ 5

Employees Selena and jermaine were very helpful when it came to helping me find my belongings!

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★ 4

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★ 5

I love this gym! It's always so clean and they fix any issues with quickness and accuracy! Also Selena is the best! She's the most professional and caring employee I've ever interacted with!

Source: Google

★ 4

The front desk staffs are very friendly! Especially, Salina - she's really amazing!! Great Vibes all around! ✨️

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★ 1

When ever i get there there is Always A Problem Bathroom,Shower rooms are Not Clean
Jucuzzi not Working sometimes Pool And Also Both Aren’t clean Too
Highly Disappointed

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★ 5

Today I had the opportunity to visit this location and had a outstanding and peaceful exspirence , I was helped by a young lady name Alexia and she had all the answers to my questions and also very knowledgeable about the equipment around the gym. Her customer service was amazing must I say ,very pleasant and respectful. I had to stop and leave a review for her . Keep up the good work!!!!

Source: Google

★ 5

Jackie was awesome 👌🏾 she helped me start my fitness journey and explained everything

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★ 5

Jermaine was very helpful I really appreciate him and answer all my questions, also helped my find my lost item.

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★ 4

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★ 3

Pros: has everything you need minus dumbbell weights being where they’re supposed to be placed back on
Cons: members and staff allow cycling classes to be on a first come first serve basis regardless if you book and reserve a bike and don’t check whether members took the extra step to book

Source: Google

★ 5

Amazing place . Front desk very respectful and helpful. Thank you for making us feel at home .

Source: Google

★ 1

Hey guys don't go that gym they not good at all

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★ 1

I've had a membership with LA fitness laurel since 2024. I also got personal training which I was told was only for four month and I would be able to cancel it at any point. After 4 months I called trying to cancel and was told I had to wait 6 months to do so. After many conversations I had with AURIA B he told me I can cancel in 6 months at no cost. Even though I wasn't going to use any of the sessions I paid for 6 months. Now that I'm 6 months in I called and tried canceling. They said they'd look into it and take care of it. After about a week of radio silence I called today and spoke to an extremely rude and disrespectful "client relations/operations manager". I belive her name started with M. He hung up on me twice and wouldn't pick up the phone after. I called 2 or 3 times and no one picked up the phone at the LAUREL SHOPPING CENTER location probably because he saw who was calling on caller ID. I've never had such a terrible experience with any gym or any company in general. I understand I signed the personal training contract but I specifically asked numerous times that I can cancel at no charge at any point and was told yes! After I was told that that's not actually the case anymore, I compromised and agreed to pay for the 6 months and not even use the sessions and cancel right at 6 months and no cost...now I'm being told I have to pay for 6 months. At this point I don't even want to come back to this gym simply because of the customer service and how literally evey single person that I spoke to always told me something else. The trainer I saw when I signed up knew I do not need an entire year of sessions..he knew I'd never sign up for 6 months let alone a year. And now I have to keep paying for nothing!?!

No one should ever listen to what employees are saying over there. Make sure to read anything they make you sign!

Extremely disappointed in this gym and especially the employees.

Source: Google

★ 5

Jermaine is very professional and helpful. He’s a great employee and he always keeps a smile!

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★ 5

Selena Was so helpful to me!

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★ 5

The staff is courteous and helpful. The youg lady at the front desk Selena and Jermaine were very kind and knowledgeable in regards to all of my questions

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★ 5

Jermaine was awesome. He sold me a membership and I feel like i got a great deal after leaving. He’s nice and the place is clean.

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★ 5

Jermaine is great! Always friendly and super helpful! Thanks for providing a great experience every gym session!! (Deserves a raise haha)

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★ 1

Fix the sauna, hottest one I’ve ever been in and dirty

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★ 5

Selena at the front desk is so kind and welcoming every time I come in , I enjoy going to this LA Fitness.

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★ 1

Seeing all the bad reviews and unfortunately I agree. Staff doesn’t keep up the gym well. Go here for convenience. Funny how management only acknowledges the good reviews, guess they cant take accountability or constructive criticism. Other LA locations are better

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★ 5

Jermaine is an amazing front desk assistant! He is always courteous, and kind. He always greets everyone with a bright smile, honestly makes coming to the gym a good experience!

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★ 5

Mr. Kevin is LA Fitness’s Best Personal Trainer! Please don’t wait until 2025 to schedule your fitness intentions, start right now! I promise you-you will not regret it! He is the “truth” and guaranteed to make you laugh through the pain. You will go from flab to fabulous in no time! -mary

Source: Google

★ 5

Jermaine is so wonderful! I swear he makes my sister and I’s experience soooo much better!! We always look forward to seeing him when we walk into the gym.

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★ 5

We love Jermaine!! He makes our gym experience 10x better. 10/10 recommend.

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★ 5

I’ve been a member for just a month but…I simply love the place. Staff is professional, and on top of everything nice ! They have various kinds of equipments so that you don’t have to wait for hours to use any machine. My best investment this year for sure.
And let me just appreciate Jermaine who’s doing a great job at this gym. His energy, his kindness…man the world definitely needs more Jermaine to be a better place for all. I definitely do not regret sign up at this gym ✨

Source: Google

★ 5

Jermaine is always helpful always there when I need him , he just a great guy

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★ 5

Jermaine is the best and has been fantastic we love him

Source: Google

★ 5

Jermaine was very helpful with setting up my account

Source: Google

★ 5

Hella nice! Jermaine, the big man, is always incredibly friendly and welcoming. His positive energy and genuine kindness make every interaction a pleasure. I can’t recommend him enough for his amazing personality and the joy he brings to everyone around him.

Source: Google

★ 5

Jermaine has been very helpful and it helps that he speaks Spanish , we really love him

Source: Google

★ 5

👍🏻

Source: Google

★ 5

Love this gym

Source: Google

★ 2

It's an ok place, not great, but not the worst either. Only reason I keep going is because it is close to me and I like that they have fitness classes every day and a sauna. But sadly it is poorly kept and management, local and corporate, don't seem to care enough to fix things properly.
And one more thing I want to add, the room where the Zumba, yoga, body plus abs classed are held is always dirty. This blows my mind, this room should be kept clean at all times. Especially before class starts. but that's not the case. Be ready to wipe clean the floor where you'll be laying down your mat...

Source: Google

★ 1

Worst gym I have ever been to

I have been working out consistently for 3 years and have been a member of several gyms, this is my third LA fitness and this gym makes me hate going to workout, something I used to love

-god help you if you come here after 4, this is easily the most crowded gym I’ve ever been to, even finding parking is hard

-members have no gym etiquette, people will take up a piece of equipment for 20+ minutes just to sit on their phones and not use it, weights are never put back in their proper spot, I’d say nobody wipes down equipment but there’s never any wipes available

-you cannot use the cable attachments or the bar clips as many of them have been stolen so they keep what few left they have at the front desk and you need to give them your ID to hold so you can use them

-the gym is pretty clean but the bathrooms are usually disgusting, there is a sauna but I’ve never seen it be cleaned and it’s always packed wall to wall with dudes, I’d rather clean up the aftermath of a diddy party than use that sauna

-employees don’t care, in their defense there’s like 4 people managing a massive space with 200+ people, there’s only so much a stoned 19 year old can do in that situation

In short, do not join this gym, yesterday I waited 23 minutes (yes I timed it) for a bench, and there are 6 benches available, you’ll spend more time waiting for equipment than using it. I would rather drive 30 extra minutes to go to a powerhouse or the LA Fitness in Gambrills than go to this place, I would rather use a gym in war torn Yemen and risk getting hit by a rocket blast than go to this gym and wait 30 minutes for some middle aged man to finish checking his tinder matches so I can use a leg press

Source: Google

★ 5

I’ve been there for about a week now and so far so good. Everything is clean and the staff is friendly. Plenty of great machines and everyone is focused on their workout.

Source: Google

★ 3

Kettle bells locked cant be used, the space between machines are really small but overall not to bad

Source: Google

★ 1

I had a very unpleasant experience with apparently their operations/ front desk manager, alexia.
I was in the sauna and was unaware that sneakers were not allowed (I don’t go to the gym often). Alexia barges in the sauna and in a very hostile manner tells members that if sneakers were worn again, memberships would be cancelled. I understand the message, sneakers can track germs inside the sauna but the way it was conveyed was very hostile and rude. I approached her kindly afterwards and she did not take it well. I hope the district manager reminds employees/ staff about customer service and certain mannerisms that are absolutely unacceptable.

Source: Google

★ 5

I love this gym great place to workout and completely relax afterward before hitting the streets. I like the atmosphere as well. I don’t congregate much but I run into many like minded staff & gym goers here. I’m comfortable at this gym that’s a big plus for my experience.

Source: Google

★ 2

Staff friendly. Need to clean vents in ceiling and replace ceilings tiles where rain have soiled them. Overall gym is clean just need more focus on some areas. General maintenance is good,however. It's mind boggling how you let someone during business hours make so much racket drilling holes to affilx equipment to floor. Wait till gym is closed to do that kind of work. To make matters worse the person doing the drilling is not even taking the time to ensure equipment is straight. He just drills the holes and equipment is crooked. Makes no sense! 😕

Source: Google

★ 1

Women restroom are really bad. No body response on call!!

Source: Google

★ 5

great place to workout, great management, great facility, and clean place to walk around with everything sorted out and in place instead of everywhere. and jermaine i must say is very helpful and has very great patience

Source: Google

★ 5

Source: Google

★ 1

I wish this place was good, it’s the closest LA to my house I only come when I’m in a hurry other wise I got to the Gaithersburg location. Dumbbells are never in proper weight # spot. You have to trade in an item to use simple cable attachments and they don’t even have all the simple ones such as a V bar. The sauna doesn’t have the stones on the machine which makes the sauna ABNORMALLY hot. I mentioned it to the manager he says the sauna is supposed to be like that, I think he’s lying I’ve never been to a sauna that didn’t have rocks on it including all other LA locations. If the employees cared enough to keep weights organized and small maintenance this place would be so much better. I understand customers should clean after themselves but employees should organize equipment for the ones who don’t. You’ll find a 20lb dumbbell where the 80lbs should be. There used to be a big strong guy who worked here a few years ago who would always organize he probably quit his job rightfully so.

Source: Google

★ 5

It a good establishment no problems at all

Source: Google

★ 5

Arjun helped me get my membership, Jermaine was really friendly so was the rest of the staff. Good environment.

Source: Google

★ 5

wonderful gym, great staff jermaine and arjun are great. definitely recommend this gym!!!

Source: Google

★ 5

Source: Google

★ 5

I love going to this gym! Always get a great workout in the machines are usually available but there's never too long of a wait. Good vibes 👍🏼💪🏼 everyone keeps to themselves which is nice. No judgement, most people there look like they go regularly.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

Kingsley was such a great help to me. I came in confused not knowing if I want to join or just do a couple day trial. He made want to join from his great customer service. I will be back to this location just because of Kingsley

Source: Google

★ 5

Jermaine was amazing!

Source: Google

★ 5

Very clean place

Source: Google

★ 5

Clean gym, they have ton of machines and free weights

Source: Google

★ 5

Jermaine has been great help
I really love him and he always greets People when they walk in

Source: Google

★ 5

Jermaine caby was a great help and I really appreciate him

Source: Google

★ 5

Jermaine’s very helpful, kind and always smiling whenever I greet him. He deserves a raise if I’m being honest for the kindest. Actually the only person that really helps out when needed. A 5 stars just for him

Source: Google

★ 2

One of the worst La Fitness ive been to. You can never find the weights you need, everything is disorganized. It’s usually always busy as well no matter the time

Source: Google

★ 3

They opened my locker and took my abdominal exercise equipment.You can see cockroaches walking everywhere.

Source: Google

★ 5

Great gym!!! Staff is the best especially Jermaine Caby! Welcomes everyone and always a great help!!!

Source: Google

★ 3

There are about 8 stairmasters and only 3 are working =/
I have to wait 20 minutes to use one of the few machines I use. The gym needs to FIX THE MACHINES, they know that many people use them. Do something about it. People complain, the staff is politically correct and they give you a smile, but they don't fix the machines.

Also, in many cases there are no wipes to clean the machines. Disgusting because we know that many people do not clean after they use the machines.

Source: Google

★ 5

I’ve been coming to this gym for years, there have been a few employees that stand out. But Jermaine caby has helped around this place and always had a helping hand no matter the situation.

Source: Google

★ 5

Jermaine’s been amazing. He’s been wonderful extravagant one of the best customer services out there. The man is multi talented. His communication skills are insane. He should deserve a promotion.

Source: Google

★ 5

Jermaine Caby was a great help to me today. Excellent employee!

Source: Google

★ 5

Small but space is utilized well and it was recently updated as well

Source: Google

★ 2

They close it before time

Source: Google

★ 5

The staff are friendly and helpful. Lots of different options. Love the group class studio as they have punching bags

Source: Google

★ 5

Good equipment and clean facility. Gets the job done.

Source: Google

★ 1

Gym has been remodeled which is A+ what makes this gym a not to go is the staff members, they are rude and very incompetent. I get it you have a gym policy , but make sure you are applying that policy to every gym member not just someone you can easily intimidate. Unacceptable! Don’t waste your money here! Go somewhere else!!!!

Source: Google

★ 3

Nice location and gym for the most part.
I dislike how management locks up the equipment due to theft, MISSING weights and a few rusting equipment. Let's talk about the equipment wipes, cheap and dried out if they're available to wipe the machines! This LA is way better than most I visited, but they can do better. The front desk check-in staff is amazing. The membership service staff are clueless (ask them a question; they say "IDK") I'm guessing they only know how to make sales 🤷🏾‍♀️ not willing or try to help and always lounging and talking loudly through their shift. Yes, clean lockers, bathrooms, and saunas. Going to this gym after 4 pm is like going to a whole in-the-wall club. I recently relocated and enjoyed my 3-day trial, but decided to go elsewhere for a membership.

Source: Google

★ 2

Facility is fine but no one puts anything away. Place is a mess.

Source: Google

★ 2

this gym is quickly going downhill. i’ve been coming here for 3, close to 4 years. at first this gym had everything i needed but as of lately, there’s definitely been a shift in management. i thought with the fact they renovated the place over a year ago, other members would finally respect this place and start putting their weights back, but no. the dumbbell rack is unorganized, weights are left on free weight machines, plates and dumbbells scattered throughout the facility. don’t get me wrong, from time to time, i see staff clean up and i even hear them on the intercom to remind people to put their weights back, but even then, nothing is changing. they seriously need to enforce that rule somehow.

maintenance is another issue. there’s a handful of machines that are down for weeks or months on end. what is taking so long with maintenance? so keep that in mind if you do decide to join, it can be an inconvenience if you’re going at a busy time. and don’t don’t even get me started on if they do even bother fixing a cable machine, it WILL end up broken again within that same week.

last thing, INSECT INFESTATION. i’ve seen one roach a couple weeks ago and even had my brother tell me he saw another a while back. yack. i’d rather not take the risk on taking one back home with me. i also noticed a colony of ants in the corner on the outside of the cycle room. and one time, a bug crawling out of the toilet paper roll which made my bladder immediately go away.

all this is to say, being a member here lasted as long as it did but i’m glad that i switched gyms.

Source: Google

★ 1

Source: Google

★ 5

No glaze, but the front desk employee SHAY ROBINSON, makes my experience so enjoyable. She start of volleyball and I enjoy the energy she brings to the court.

Source: Google

★ 3

Half of the bike are broken

Source: Google

★ 5

Fui atendida por Roxana guerra demasiado atenta y especial , ellla explico todos los servicios del gym quedé totalmente agradecida y convencida que es un Perfecto lugar para modificar tu cuerpo

Source: Google

★ 1

Kingsley (Sales Rep) and Jaime (Head Trainer) are the most unprofessional and dishonest people working there. When I asked Kingsley questions during the sign up process, he quickly developed an attitude “When are you going to stop asking questions and discuss payment”. Once we discussed money and I signed the agreement, I realized from staff at the LA Fitness corporate office that much of the information he told me about the policies were incorrect. When I tried cancelling my personal training Jaime up-charged me and said I had to pay $1300 in order to break the agreement. When I questioned the high price, he developed an attitude and said, “Nobody held a gun to your head and forced you to sign the agreement”. Once again the corporate office said that was incorrect and I only had to pay $400. I say all this to say, there are other gyms out there with cheaper rates, more amenities, and honest and hospitable staff. I made the mistake of joining this gym. Do not make the same mistake. Don’t say nobody warned you.

Source: Google

★ 5

The environment is very clean and the reception is very friendly. I introduce my friends and family to come here so that we can have a healthy life together.

Source: Google

★ 2

It really baffles me that at no matter what time of day or day of the week you come to this gym it’s always over crowded smh

How am I here early in the morning & there’s already weights everywhere and no pairs to be found conveniently without hunting some all over the gym.

You’ll be waiting to use machines all day all the time. Save your time and make another la fitness location your go to or just find another gym all together

Also locker rooms look scary & need to be renovated badly.

I can’t wait till the Gold’s Gym in downtown silver spring opens 🙄

Source: Google

★ 1

This gym is very overcrowded at all times which should be good for business. They need to reinvest in this gym or knock out a wall to add equipment or create more space. It's the worse la fitt in the area. Crofton,severn, are closer and better

Source: Google

★ 1

Shady business practice

They have u come in to cancel membership never specified that manager has to be the one canceling it not just anyone.

When u drive over thirty minutes to cancel then conveniently they aren’t there due to long lunch breaks or leaving early so it takes multiple trips just to get a simple cancellation. Stop ducking your customers.

Cherry on top the manager wearing a green hoodie lady was extremely rude, unprofessional, unaccommodating not trying to help me and very obvious none of the staffers don’t want to be there. Who takes a 2 hour lunch break?? A lazy manager for sure.

Enough is enough. I’m done with u La fitness. You will waste both time and money dealing with these clowns.

Update:

Just to clarify it took me 3 separate trips of 20-40 min drives in order to finally nail down an ***OPERATIONAL manager*** (very important detail) to cancel my membership at a different location.

Pro tip, give the location a call and confirm the operational manager business hours to make sure you are not in conflict with their schedule.

Don’t be surprised if they arrive late or leave early (be there before 6pm and specifically only on week days, they aren’t there weekends). Be prepared for many frustrating delays and time conflicts. I had to take a day off of work just to be able to time it right with their operational manager.

Absolutely a headache of an experience and my hate for La fitness will be there forever. Absolutely done with you guys.. never again.

That being said the operational manager who helped me out today was the only person who was kind and professional that’s literally the only good thing I can say from this whole ordeal. Being upset is an absolute understatement, they will not respect u as a gym member. Remember this before signing up to any La fitness!

Source: Google

★ 5

I been a member of LA Fitness for a long time and I can honestly say it's one of the best decisions I've ever made! The facilities are top-notch, always clean and well-maintained. The staff is friendly and knowledgeable, always willing to help with any questions or concerns. The variety of equipment and classes is impressive, and the atmosphere is motivating and supportive. I've seen significant progress in my fitness journey thanks to Roxana Arias Highly recommend!"

Source: Google

★ 5

Excellent gym y el customer service de Roxana 10/10

Source: Google

★ 5

Source: Google

★ 5

Roxana is very friendly and has great customer service skills, I highly recommend her if you need a membership!

Source: Google

★ 5

A great welcoming team , an awesome environment , Ms. Arias was very well able to explain all about membership and made sure I can look at and evaluate the offers.

Source: Google

★ 5

I wasn’t thinking about signing up, but i got very good service.The young Roxy Arias kind polite, funny and very professional

Source: Google

★ 5

Love this location because the stuff keeps it clean they are friendly. Especially I’d like to shout out to Roxy. She is very helpful and encouraging stuff member.

Source: Google

★ 5

Great gym! Very clean and equipment is up to date, I was helped by Roxana very friendly and helpful most def seek her out for assistant in whatever you need

Source: Google

★ 5

I met Roxy while I was at LA Fitness, and her kindness really stood out. Even though it was the first time I saw her, her friendly and helpful attitude made my experience very enjoyable. She is definitely an asset to the LA Fitness team. Thank you, Roxy!

Source: Google

★ 5

Muy ordenado y organizado todo, el personal muy amable y Roxana Arias me ayudó mucho y me explicó todo muy bien

Source: Google