★ 1

I’ve been a dedicated OrangeTheory member who goes to the 6:15 a.m. class almost every day, but Cassandra, the manager at the Bethesda location, completely ruined my experience. I got into a minor accident on my way to class and still showed up at 6:21 — just one minute late — and she refused to let me in the class.

Her attitude was unbelievably rude and unprofessional. There was zero empathy or flexibility, even after I explained what happened. I pay for this membership and show up every single day, and to be treated like that is unacceptable.

Every other staff member at this location is great, but Cassandra was flat-out awful to deal with. Hopefully I never have to see her there again, because she’s the reason I’m rethinking my loyalty to OrangeTheory. Unfortunately she is the manager so will have to rethink this and maybe go to a different location where they actually care about their members. I could understand if this was my first time going, but I’ve been going for months.

Source: Google

★ 5

They make working out fun!! I’m in the best shape of my life.

Source: Google

★ 5

Super friendly staff, great coaches, and awesome atmosphere!
The team here is incredibly welcoming from the moment you walk in. The coaches are motivating and knowledgeable — they push you to do your best without ever feeling intimidating. The workouts are always high-energy, fun, and leave you feeling accomplished. The whole studio has such a positive vibe — definitely one of the best Orangetheory locations around!

Source: Google

★ 5

I have loved my time attending Orangetheory Fitness in Bethesda! The workouts are fun, challenging, and adaptable, while removing the cognitive load of having to plan a workout by myself! The coaches are all so nice and so encouraging, which motivates me to continue coming and improving my fitness.

Source: Google

★ 5

If you are reading this review, you probably are "exercise curious," looking to break out of a rut, new to the area, or maybe you just have unmet fitness goals. Whatever the reason, Orange Therory Fitness in Bethesda, aka "The Betty," is for you. The workouts are as intense as you make them (it toally lives up to what is needed in Medicine 3.0), the staff awesome, and the coaches great. But what makes The Betty a special place are the people and culture the community has created. It's an amazing group of folks of all ages who are cool, will support you, and won't ever judge you. I came to lose some weight, and I've stayed for the community. Now I'm as strong as I've ever been. Give it a try. You won't be sorry you prioritized yourself.

Source: Google

★ 5

I LOVE Orangetheory! Not only is it an amazing hiit workout, but it is my "spiritual cleanse" from the long hours and crazy dysfunction of my job as a licensed healthcare Provider😃. I had been working out with a professional trainer for a year and have always been an athlete.But nothing compared to the change in my metrics like a dead with orange theory. Nonspecific HIIT training will radically change your body composition and take you to a whole 'nother fitness level like nothing else!! So, come in for a free class!

Source: Google

★ 5

Great workouts!

Source: Google

★ 5

OTF Bethesda has been a great addition to my work routine! The many options of class times has allowed me the flexibility to make it to class with my changing schedule. The coaches are great and really get to know you and help motivate you through the workout! Gotta give a shout out to coach Dana who continues to push me to get better each day.

Source: Google

★ 5

Great gym! Can’t recommend it enough: great coaches, variable class times, challenging (but scalable) workouts. Try it out!!

Source: Google

★ 5

This is an excellent gym. The staff is great and the coaches are high quality, especially Rebecca.

Source: Google

★ 5

Dana's country-themed class at Orangetheory was an absolute yee-haw! She's such a fantastic coach -- high energy, super motivating, and always paying attention to form and pacing. You can tell she puts real effort into her classes, especially since she made the playlist herself! The music was spot on - the perfect mix of country hits to keep you moving and having fun.
By the end, I felt like a cowboy who just wrangled a 1,000-Ib treadmill. Let's just say my legs were hollerin' louder than a country song after a breakup!
Can't wait to saddle up for another class with Dana. She brings the honky-tonk AND the hustle!

Source: Google

★ 5

Source: Google

★ 2

Orangetheory Fitness offers a high-quality workout experience. The classes are effective, the coaches are motivating, and the program can definitely help you reach your fitness goals.

However, my experience with the membership and management was extremely disappointing. I originally signed up under the impression that I'd be paying a student unlimited month-to-month membership at a specific rate. However, when I was billed for the second month, the price did not reflect what I was originally told by the sales representative in the studio.

I immediately emailed the studio manager for clarity, but she didn’t respond for two days—which felt like a stall tactic to push me past the cancellation window. When she finally did respond, I informed her that I wanted to cancel the membership. She never replied to my cancellation request via email.

On August 5, 2025, I went into the studio in person to speak with someone. After explaining the issue to the front desk associate, the manager called me 15 minutes before my scheduled 7:00 PM class. During that call, she was aggressive, dismissive, and insisted I owed another month—even though I was on a month-to-month plan. She even threatened to send me to collections, which was deeply upsetting and felt completely inappropriate.

Her tone and treatment during that call were so intense that I spiraled into a depressive episode and couldn’t bring myself to attend the class I had come in for.

While I still believe in the effectiveness of Orangetheory’s workouts, the lack of transparency in the sales process and the hostile way management handled my concerns completely tainted my experience. If you’re considering joining, get everything in writing and be cautious about billing and cancellation policies

Source: Google

★ 5

Source: Google

★ 1

Really horrible service. Was charged 30 dollars for a “first time free class”. Bad customer service and bad business practice

Source: Google

★ 5

Amazing studio! Love the atmosphere, the staff, and coaches. Cassandra, the studio manager, is especially helpful, thorough, patient, and knowledgeable, and leads a top notch team that is professional, personable, and friendly.
The coaches brings lots of positive energy, and the music creates the perfect vibe. Would recommend to anyone.

update 05MAR2025. Still amazing experience. Cas and Jas (studio managers) are so detailed oriented and goes out of their way to help ensuring all paperworks are good to go for my freeze and other requests. Cas even called me a couple days before my freeze was up as a reminder to sign up for classes. It was great hearing a familiar voice after being overseas in a foreign country for work for a month.

Source: Google

★ 5

Source: Google

★ 5

my daughter went to a class and she enjoyed it. I sent her there

Source: Google

★ 5

Source: Google

★ 5

This is an awesome OTF location! From the staff to the instructors, everyone is super friendly, positive, motivating and supportive. I also can’t say enough about the other members. I’ve met some of the most amazing people and made lifelong friends at this location. Highly recommend!

Source: Google

★ 5

I’ve been a member of Orangetheory for quite some time, and it has truly been a fantastic experience from day one. The staff and coaches are always welcoming, and the positive energy in the studio keeps me coming back. No matter how my day is going, I always feel motivated as soon as I walk through the door.

The workouts are challenging but adaptable, and the coaches do a great job of encouraging you to push your limits without feeling overwhelmed. Every class is a little different, which keeps things exciting and makes it easier to stay consistent. I’ve noticed real improvements not just in my fitness but in my overall energy and mindset.

What I appreciate the most is the supportive atmosphere. Whether you’re new to fitness or have been working out for years, everyone feels like part of the Orangetheory family. The team here genuinely cares about helping you achieve your goals, and that personal connection makes all the difference.

If you’re looking for a workout that will keep you motivated and help you feel your best, I highly recommend Orangetheory Bethesda. It’s more than just a gym—it’s a community.

Source: Google

★ 5

I can’t say enough good things about OTF Bethesda! From the moment you walk in, the atmosphere is incredibly welcoming and energetic. The space is clean, well-organized, and designed to motivate.

The coaches are also truly exceptional (Marco is my favorite instructor). They are knowledgeable, supportive, and always ready to provide personalized guidance. They create a positive environment that makes challenging workouts feel achievable and even fun.

The front desk staff is another highlight. They are friendly and genuinely helpful, always available to assist with any questions or concerns. They always go above and beyond!

Highly recommend to anyone looking for a fantastic fitness experience!

Source: Google

★ 5

This place has THE BEST energy! Every class is super motivating and I feel pumped as soon as I walk through the door. The instructors do a great job helping me feel welcome and make sure I know how to do all the movements safely. Cant recommend it enough!

Source: Google

★ 5

OTF Bethesda is our “happy place!”

We have been members here for over a year and the front desk staff is always welcoming and helpful. Cassandra Lansing, the studio manager, leads by example in cultivating a fun, supportive and customer-service-oriented environment.

The coaches are all AMAZING! They are as caring as they are motivating. They take the time to get to know us and our limitations so that they could provide modifications for us to stay safe while reaching our fitness goals. This is a high priority for us as seniors. While all the coaches are fantastic, our favorites are Benji, Rebecca and Carmen! The bonus here is all the fun and wonderful members that come to OTF Bethesda.

Bottomline, the outstanding coaches, the very supportive staff, and the great community of members all inspire us to stay committed to our 5x a week workout routine! OTF Bethesda rocks!

Source: Google

★ 5

Great place, great fitness, great people, great manager Cass. My fave instructor is Benji. My husband comes here too and feels the same way. We are loyal twice a weekers since they opened. Go there to change your life & live longer!!!!

Source: Google

★ 5

I absolutely love coming to OTF! The coaches are incredibly motivating, supportive, and friendly. The staff is always welcoming and cheerful, making every visit a positive experience. The whole team is fantastic! Vivyan always greets you with a smile and makes you feel instantly at home. Cassandra is always excited to see every member, creating such a great atmosphere. I would highly recommend this location—10/10!

Source: Google

★ 5

Love love love OTF, this location is conveniently in the heart of Bethesda. Perfect for anyone in the healthcare sector in the area. Their classes are perfectly timed for my hectic schedule. Vivyan and Cas there are beyond sweet. The coaches are super personable and encouraging. Definitely try this location if you decide to try OTF.

Source: Google

★ 5

If I could give more than 5 stars, I would! I'm a founding Bethesda OTF member and the past 2+ years have been an incredible exercise journey. It was tough to return to group exercise after COVID, but Bethesda OTF has the energy and community vibe that really makes a difference in motivation. The coaches are well-trained and can help make any personalized modifications that you need. The gym is clean and well-managed. There's always a smiling face to greet you when you walk in!

Source: Google

★ 5

I absolutely love coming to OTF! The instructors are so motivating and the staff is so friendly! Cassandra and Vivian are my favorite people to see when I walk in the door! 100000/10 recommend this location!!

Source: Google

★ 5

Been coming for almost a year! Wonderful manager , amazing coaches , love Chloe overall can’t express my gratitude for being on my fitness journey with them! Thank you!

Source: Google

★ 2

Bad experience. I came 10 minutes early for a class ( they told me to come 30 mins early if possible ) and they literally turned me away! I cancelled plans to make sure I made it here! nice thing about OTF that they have many locations so at least that's good
Now I have to track if they'll charge me 30$ for "missing" a class

Source: Google

★ 5

Try the free class!! So worth it for me I joined right after the first class. Coming from no history of working out or knowledge of the machines, I was looking for a program where I could learn about that and start at a beginners level with other people to motivate me. This was the perfect place. I’m able to keep the workout at my own pace without feeling embarrassed or singled out in a big class. It’s fantastic! Great equipment and beautiful space to work out in. Plenty of class times that work to fit into my crazy work schedule and amazing customer service from the staff. Can’t wait for my next session on Sunday!

Source: Google

★ 5

amazing studio. the employees are very keen on how clean they keep the equipment, lobby, and bathroom area. all the staff that i’ve met there always have great attitudes and keep you motivated !! also they have some really good merchandise for sale in the studio, high quality and cool design. the community is very close with each other and they love motivating you, having conversations and really easy to make friends with!! 10/10 workout studio… HIGHLY recommend!!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Although Orangetheory Bethesda is not my home studio, I always look forward to taking classes here. Everyone there remembers me even when I haven't been there in a long time, the coaches are all outstanding, and the studio itself is a pleasure to work out in.

If you are thinking about joining, I recommend it wholeheartedly!

Source: Google

★ 5

Source: Google

★ 5

Love this place! Friendly staff, diverse members, clean and easy to use App

Source: Google

★ 5

Always look forward to my workouts. Trainers are well trained and motivating. Music Playlist are full of surprises. Results are satisfying. OT community is very friendly.

Source: Google

★ 5

OTF Bethesda takes care of you. The studio is brand new and the equipment is fabulous. The coaches get to know you and cheer you in during your workouts. Every month there is some sort of challenge to keep you coming to workouts! Yes it is pricey and you do get charged for late cancels (within 8hrs of class) but these hold you to consistency and commitment to your fitness. I love OTF. This is the only workout routine I’ve been able to stick to for more than a couple months. (Going on 2 years now)

Source: Google

★ 2

I had an amazing, first class experience and expressed my interest in paying for a package of 4 sessions during my time in Maryland for the summer until I went back to college in six weeks. However I changed my mind for these reasons:

1. I was turned off by the pressure to create an account and put a card on file even though I insisted on purchasing a package when and if I came back for a follow up session. Then, the 7 times they tried to charge my card without me physically showing up for a follow up class. I'm sure it says in the contract that they're authorized to do that but too many times for me.

2. The calls during the week are aggressive, once they get your number just be prepared to be slightly harassed before you make a decision to purchase anything.

3. I spoke to one of the team members over the phone requesting to delete my profile. I was asked why I wouldn't continue with a membership and when I answered, the person I was speaking to had a negative attitude and went back and forth with me about how he was also a college student, clearly a privileged one. He could've faked his compassion but he also had no remorse for the bad attitude.

4. As a college student, I also just decided that there were more affordable ways to stretch my funds when it comes to fitness including purchasing a heart rate monitor elsewhere.

I will not be returning to this location.

Source: Google

★ 5

OTF Bethesda is amazing!!! I’ve been a member since December 2022 and it’s been a great experience. All the coaches are awesome…each coach has their own style which is great and makes it exciting but I do have my favorites😃 and can’t forget about the staff at the front desk…AWESOME!!!

Source: Google

★ 5

Great team and clean gym

Source: Google

★ 1

Terrible customer service culture. I was charged $30 for missing a FREE class after calling ahead and letting them know I was going to miss it due to work. Talking to them was like talking to the FBI - the employee lectured me that I should have known about the cancelation policy because I was a member three frickin years ago and spoke over me when I tried to explain that I was not told about the cancelation policy. Her tone was egregious the entire call. She was literally speaking over me. She then went to listen to the original phonecall to prove I was lying only to call back and see the cancelation policy was never explained to me. I don't think a customer service experience should feel like crime scene investigation, especially over a one time mistake. Keep in mind this was an experience that was supposed to court me into being a member. This is not the first time I've had a sour experience with orange theory, in 2020, OTF 14th st hassled me over wanting to cancel my membership due to the pandemic.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Nice studio with friendly staff. Coach Erica was attentive and on the ball. All the newest equipment, too. Worth the visit!

Source: Google

★ 5

I signed up as soon as I learned that there was a new OT branch in Bethesda. Before joining, I didn't know much about the OT workout system, and mostly joined because I like guided classes over going to the gym on my own. Now, I know that I love it. The one hour session is both cardio and strength training, and it works well for busy schedules. These factors, along with the fun music and great coaches, make each workout session fun and engaging. Also,the front desk staff are very friendly and helpful, and the studio and equipment are brand new and well organized. Definitely worth trying!

Source: Google

★ 5

So glad I joined this gym! Management is great and extremely attentive to all members. The coaches at this gym are also friendly and all want you to succeed.

Source: Google

★ 5

Amazing place!

Source: Google

★ 5

Brand new studio, super clean and wonderful staff!

Source: Google

★ 5

Source: Google

★ 5

Brand new studio, so the equipments great. All of the coaches are very knowledgeable, and work with whatever fitness level someone may be. Super cool front desk staff, very helpful.

Source: Google

★ 5

10/10 would recommend OTF Bethesda! Super helpful coaches and front desk people

Source: Google

★ 5

Love OTF Bethesda

Source: Google

★ 5

I love coming to the studio every morning. The trainers are so friendly and supportive. The community also supports your fitness goals

Source: Google

★ 5

The staff, coaches, and location are incredible! I always leave feeling like I was supported through the entire work out and it keeps me coming back class after class. I can’t wait to see where orange theory Bethesda takes me in the future.

Source: Google

★ 5

Lily is the best!

Source: Google

★ 5

Amazing workouts with an extremely professional staff. This is a luxury studio!

Source: Google

★ 5

OTF Bethesda is so much more than just a workout! It’s a fun loving, supportive, community for ALL! The OTF Bethesda studio coaches and entire team are all absolute rockstars and go above and beyond to make everyone feel welcome and turn that hour under the orange lights into the best hour of your day! Complete with playlists to get you moving and grooving and modifications to suit all levels and injuries! I’ve been a member of group fitness studios for over 15 years and this studio has absolutely nailed the perfect formula to create the best client experience AND workout. Don’t walk, run and check them out! ⭐️⭐️⭐️⭐️⭐️

Source: Google