★ 5

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★ 5

I love it here. The manager is great, the front desk staff is wonderful, the trainers are incredible, and the layout is comfortable.

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★ 5

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★ 5

Very friendly staff, excellent workout, decent prices for a boutique-y fitness studio.

Edited to include more thoughts on the workouts themselves : if you've never tried OTF, this is basically the workout I've tried (and failed) for years to create for myself: quality (not quantity) cardio; weight training; whole body strength and endurance training. The trainers keep you motivated, and since the workouts change every week, you don't get bored.

Google told me to update this, so, Oct 2024 update: still doing otf at this location. Still love it. Still not bored. Still getting stronger in terms of cardiovascular fitness and muscle. So, do it!!

Source: Google

★ 5

Highly recommend! If you can take a class here at this location, take it with Coach Lara!!! She is very encouraging and made my experience here the best that it could be! Thank you Orange Theory and special thanks to Coach Lara!!!

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★ 5

It’s been great for me. Nick and the rest of the team are awesome!

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★ 5

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★ 4

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★ 5

Love this place and the results I get from the workout routines.

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★ 5

I recently joined the OTF.
Great workout, friendly and professional staffs and coaches!
I am already seeing the result of work out though it has been only 2 weeks.
Give it a try if this is for you!

Source: Google

★ 5

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★ 5

Orangetherory has good instructors and equipment.

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★ 5

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★ 1

Training is amazing but the admin process is a nightmare.

I had canceled due to personal reasons and was charged for 2 additional months after filling out paperwork.
I didn’t go the entire 2 months so I requested kindly to reconsider but the staff was deadly cold and aggressive positioning saying this is policy. Got a few follow-ups to join back but none of them wanted to solve the problems all wanted to join back and meet their targets

Source: Google

★ 5

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★ 1

Not helpful, not aware if the Canadian OT class package works here and how to handle it. I've been told by my local gym that I can use my classes anywhere, so I had 16 classes in my OT account when they let me into the class at this location. After that, without telling me first, they charged me instead of using my already existing classes. I gave them the contact of my studio in Canada. The woman on the phone said she will call to settle it... No callback, they just charged me and that's it. Customer care Level ZERO.

I started going to OT 2 months ago and once my package is done I won't be coming back. The number one reason is that I watch people working out with weights without proper form and no one corrects them, so the possibility of you injuring yourself at these classes is very high if you have never worked out with a trainer or learned yourself. This incident is the number 2 reason. Whether my local gym shares misleading information or this one gym just doesn't care about maintaining the customer base of the franchise, either way this is not where I want to spend my money.

Source: Google

★ 5

I love how I have transformed with OTF (mind and body) and I stay committed even more with the fantastic coaches and staff at OTF Gaithersburg. I feel so supported. The more I go, the better relationships I build with the members and staff and the more encouragement there is to go around. Thanks!

Source: Google

★ 5

OrangeTheory is a great combo of strength + cardio, pre-planned so you can just show up to class, and the heart rate monitor is good feedback on if you’re working too hard or not hard enough. Added bonus the splat points can kinda make a game out of things. All in a high energy positive atmosphere to push yourself.

The staff and manager at the Gaithersburg location are very resourceful and put your health and needs first. The manager personally called me to help resolve issues I was having with my account. I would definitely recommend this location!!

Source: Google

★ 5

I love OTF!!! It’s transformed my body (lost 9 lbs!!!) as well as how I think about my fitness. I was a complete gym newbie when I first started a year ago, but now I can jog at a 4.5/5 as well as row 2000M without any issues. I love the workout templates as well as the coaches. Penni, Mindy, Kristi are the best motivators! Thx for all of the pushes on the tread & floor, and it’s such a great community of those committed to fitness goals. :D

Source: Google

★ 5

I love going to Orangetheory especially at this location. It is my home studio. The coaches offer so much support emotionally and physically. The ppl you meet here become family. The exercises are doable and I love benchmark days.

Source: Google

★ 5

I’ve been attending this studio for 2years and so far it’s the best studio I’ve been to in the Montgomery County area. The coaches are great! They are so supportive of you and your goals; they will cheer you on all throughout your workout! The music/playlists are so good, you’ll want to stop working out and dance instead (don’t worry, you still burn calories dancing). Overall the studio is clean. I recommend visiting this studio whenever you get the opportunity.

Source: Google

★ 5

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★ 1

Be careful with this location and extra charges, especially with sales associate Mickey!
I recently relocated to this area for work and was looking forward to trying out a new gym location. I booked my workout and received a notification that I might get charged extra at this location, so if this is the case I will be immediately charged at check in. I completed my workout with no extra charge that day, so I tried out the gym a few more times with confidence that this charge would not apply to me. Randomly a week later I was charged an extra $50 by sales associate Mickey without any conversation or notification. I immediately called the location, and he said that it was my fault for not knowing and was very rude when I tried to ask for help/ an explanation (even though I pay the same unlimited member price that this location charges). He simply wanted to make extra commission at my own expense. I will be moving my membership to a different nearby location due to this terrible experience with Mickey and the sales team. Very disappointed and frustrated with OTF Kentlands/ Gaithersburg.

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★ 5

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★ 1

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★ 5

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★ 5

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★ 1

If you’re looking for a place that doesn’t care about you or its employees and is only worried about taking as much money from you as possible, then this is the place for you. Management puts its interests over its members when it should be the other way around and just wants you to keep paying every month. There are better and more customer friendly options.

Source: Google

★ 5

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★ 5

By far the best and most complex workout that you can do in one hour.

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★ 1

Wow I just tried to book a class and there is now a $10 surcharge...per class.. (guess I won't be visiting) so much for "Nationwide studio access".
This studio can also use to upgrades, like working microphones for their coaches, broken water dispenser, and it leaks every time it rains! Also, other gyms has larger displays on the treadmills, and the upgraded screens for the rowers. For $179, Members deserves better!!

Source: Google

★ 5

So far I love it. Everyone from staff to trainers are super friendly and enthusiastic.

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★ 5

Great place for people who want to do HIIT workouts and want (or more likely NEED) to have a trainer guiding them and pushing them through a workout. They have three stations (treadmills, rowers, and floor weights) and I’ve only had wonderful and energetic coaches here

Source: Google

★ 4

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★ 4

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★ 4

This studio is well kept, not too busy, classes always available and you can start on a selection of stations. I've been going to OTF since 2015 at many studios and this is one of the better ones. Coaches are lovely too, all women I believe.

Source: Google

★ 5

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★ 5

As a Kentlander, Im so glad this studio rejuvenated after going through these years’ up-and -downs and changing a manager .

Hardwares got well-maintained(bathroom amenity bar added, hairdryer added), classes returned to almost fully booked status, Stable and diverse coaches, etc.

The new manager leaves me a feeling of being very generous: not attentive to cheap argument like most small business would have(eg. persuade you to freeze rather than let you cancel without question; tell how you are not qualified for certain promotion; control budget so tight that even for certain events, there’s not so much prize to give). Customers do value these, and this studio overcomes these pain spots. 10/10

Sincere and best wishes for this first Maryland OTF studio keep up. Excelsior!

Source: Google

★ 5

Over the last 2 years, this place has gotten me into the best shape of my life. The coaches and staff are top notch, and very supportive during your fitness journey. It gives you the personal trainer feel in a group setting, helping you to continue to push yourself to do better.

They also dealt very well through the pandemic, making sure everyone was masked when they needed to be, making sure that everyone could work out safely, and making sure that everyone could feel comfortable while doing it.

5/5 would recommend to all!

Source: Google

★ 1

Terrible customer service. I tried getting a hold of the manager over the course of two weeks and was always told "she is on a call and will call you back". My mom had to suddenly leave the country due to a family emergency and they were unsympathetic to pausing our membership for few months and charged a "cancelation fee" of ONE MONTH'S membership, which is absolutely not shared to us at time of signing up. Not compassionate and terrible front desk service, especially the manager. That only speaks to the Managment and my mom had great experience with her specific trainers

Source: Google

★ 5

The OTF workout is fast-paced and fun. The music is great and the coaches are so helpful and enthusiastic. The hour goes by quickly. I love watching my metrics as the workout goes on. I'm so glad I tried it.

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★ 5

Love this studio! The coaches and staff are super friendly.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Orange Theory seems to make it nearly impossible to cancel your memberships. Do you need to contact the BBB OR CONSUMER PROTECTION TO CANCEL?? No way to get a cancellation form or acknowledgement of your cancellation. Very frustrating. Does one have to contact their credit card company?? When someone wants to cancel---they want to cancel and their rights and wishes should be respected in a timely manner.

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★ 5

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★ 5

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★ 5

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★ 5

Love it.

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★ 3

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★ 5

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★ 5

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★ 5

Love it

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★ 5

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★ 5

The customer service they offer is excellent. I had Coach Jessica for my first class and she was very helpful and encouraging, making sure to check up on me throughout the workout. The technology they use to show how your body is responding to the workout is excellent. I highly recommend!

Source: Google

★ 5

I got to try OrangeTheory for the first time today and I enjoyed myself. Katie and Mindy were awesome! A portion of the workout kicked my butt. I also found myself open to things I thought I didn’t like. All-in-all it was a great experience. I look forward to this new found journey with OTF!

Source: Google

★ 5

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★ 5

It's completely different from the other gyms. It keeps me pumped and I can't wait til my next class. The gym staff are awesome.

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★ 5

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★ 5

After 2 month I am supper happy and impressed with the professional training and service at @OTF Gaithersburg. There are variety of exercises, and coaches are very nice and helpful.

You will feel the change very soon. It's a great investment on your health and body fitness.

Source: Google

★ 5

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★ 5

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★ 5

Best workout you'll get and the gym coaches are always helpful!

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★ 5

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★ 5

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★ 5

The coaches are awesome

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★ 5

I always get a very well balanced and challenging workout. I was hesitant to continue working out there due to the pandemic but in the few classes I have been to since they reopened I saw how they really are taking every precaution with social distancing, mask wearing, cleaning, and drastically reducing class capacity. I manage still being able to workout and visit family members by going for part of the month and quarantining for the other part and getting tested.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I like being given the direction and access to equipment I don't get on my own, while still being able to go at my own pace and knowing that there is an alternative to every exercise I still find too difficult.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Not my home studio but very nicely set up. Took a class with Penni and highly recommend it!

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★ 5

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★ 5

Awesome team. Interesting classes. Terrific training and attention. If I could give them more stars I would.

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★ 5

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★ 5

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★ 5

The workouts always push me to do my best. The coaches are there to make sure I have the right form to prevent injuries. All around an amazing workout every time.

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★ 5

I love the brisk change of pace, that you never do the same workout twice and our awesome instructors that are always helping you push your limits. Amazing vibes and great attitudes all around from staff to instructors make OTF amazing and definitely worth it!

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★ 5

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★ 5

From the front desk being so welcoming to the fabulous coaches we LOVE OTF Gaithersburg. We have moved to Florida but come back to visit anytime we return to the area.

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★ 5

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★ 5

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★ 5

From the front desk to the coaches the experience is consistently great. The workouts are as challenging as you make them and the coaches know when to give that extra push! I highly recommend OTF!

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★ 5

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★ 5

Huge fan of Orange Theory. It definitely motivates me to do exercise routines I normally wouldn't. A great work out and challenge.

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★ 1

They are not welcoming, probably busy now and don't really need new members. its also difficult to book classes if you go to multiple locations and if its not your home location. I would rather go to LA fitness, more locations and flexible.

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★ 5

A great team and a fun but challenging workout!

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★ 5

I love the instructors here. They are all the BEST - you get a great work out and very motivated.

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★ 5

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★ 5

Love this studio! Awesome workouts and the trainers are amazing! Staff is friendly. :)

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★ 5

Diverse class styles

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★ 5

Best workout ever.

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★ 5

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★ 5

Great experience. First program I may actually stick with!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Good work out

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★ 5

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★ 5

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★ 2

The registration process is very lengthy and complicated even if you just want to try the first free class. Think about your first dentist appointment. Yes, that’s how much process you have been through and you will need to put your credit card infomation up front as well. The staff is not very welcoming, I guess they just have too many members now and don’t care any new ones. I guess you probably will get good experience if you are existing members but definitely not if you are new.

Source: Google

★ 5

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★ 5

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★ 5

I'm new but all in. Lauren is awesome but I'm sure everyone is great. Front desk staff is cool and the environment is nice. No nonsense, no posturing. You get your work in and get out.

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★ 5

I love the variety of activities; non-judgmental and friendly coaches; convenient hours; heart monitoring on big screen; staff make an effort to know everyone’s name; small groups (not like other nationwide gym chains)

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★ 5

It isn't boring, we are always doing something different.

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★ 5

OTF is the BEST! I originally started as a member at OTF Clarksburg in 2016 but recently moved to North Potomac and have been here since October! It’s the best work out- never gets old, always challenging and keeps me in the best shape! Love the coaches, staff and community of OTF Gaithersburg 👍🏼🍊💯

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★ 5

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★ 5

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★ 5

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★ 5

Organized, helpful instructors. Full hour not just 55 minutes. Upbeat and moving music.

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★ 5

I started going to Orange Theory with my fiancee about six months ago and it's been awesome. Everyone there is super welcoming and friendly. You will get in the best shape of your life, but no matter your fitness level the workouts are approachable and doable.

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★ 5

Great program, helpful instructors and staff. Nice facility, would highly recommend. It's great that you can go to any location, just had to do that this weekend and they were very inviting.

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★ 5

It was a tough and rewarding workout. Really liked my trainer Liz! Very helpful encouraging, especially on the strength circuits.

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★ 5

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★ 5

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★ 5

I enjoy the structure and guidance of OTF. The staff and instructors are awesome.

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★ 5

I have been recommending orange theory to everyone I know since the day I came in for my free trial! The staff was so encouraging and friendly, and the work out was great!

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★ 5

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★ 5

The people at the front desk are friendly and helpful. The coaches are energetic and push me to improve and get in better shape. It's always an excellent workout and makes me feel more confident about my body.

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★ 5

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★ 5

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★ 4

I've enjoyed the workouts since January and I am already seeing results.

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★ 5

Engage many muscle groups simultaneously, clear direction from personal instructor, the ability to statistically track my progress toward my weight loss goals

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★ 5

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★ 5

From the friendly staff who greets me when I arrive to the coaches who are excellent in encouraging me during my workout, this has become my home away from home. The workouts are incredible and I always feel amazing when I leave, a must try!

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★ 5

Kicks my butt every time! Always different, never boring. Great coaches, very encouraging.

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★ 4

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★ 5

Orangetheory Fitness in the Kentlands is amazing. This high intensity workout will meet your needs if you are looking to consistently be engaged and empowered. Go to Ahmed's class he is an amazing hands on trainer that consistently keeps you motivated and the staff is kind, and has great customer service. Will def. be going back. Thank you OrangeTheory staff for this awesome experience!!!

Source: Google

★ 5

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★ 5

Excellent place to work out, right atmosphere, lights are down low you get in the Zone!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

It's always different. The instructors are great. I feel like I really push myself in class every time I go.

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★ 5

Awesome workout each time. Never know what you are gonna get.

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★ 5

The workouts are challenging, fun, and always changing. The staff is encouraging and respectful of you in your own fitness journey. I highly recommend!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

If you are looking for an excellent workout that makes you sweat but doesn't kill you, give Orange theory a try! You will NOT be disappointed. I loved everything about it. And the time flew while I was there which made it even better!

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★ 5

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★ 5

Super energetic, explained very clearly, felt like i got excellent one-on-one time with the coach

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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