★ 4

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★ 5

The staff here are just so kind! I was nervous coming in for my trial class, but everyone made me feel comfortable and at ease. This is the ideal setup for getting back into working out, with the instructors just telling you what to do as opposed to having to come up with a workout on your own. They correct form gently and are very encouraging and upbeat. Even all of the members are super kind, non-judgemental and willing to help. I'm so glad I signed up!

Source: Google

★ 5

I'm definitely always looking forward to my workouts (which is a first for me lol ). All of the coaches are great, but Nick and Merrie go a step further in pushing and supporting your efforts. They always manage to get more out of me when I feel like I've given it my all. They, along with the staff at the front desk made me feel comfortable and welcomed from day 1. I love it here!

Source: Google

★ 5

Source: Google

★ 1

On 12/1, my husband cancelled his membership because he was having abdominal surgery on 12/23 and wouldn't be able to use the gym for at least 12 weeks. They charged us for the next month (January) on 12/27. He joined OTF on 9/30, so the billing date should be the 30th of the month. The cancellation is supposed to be a 30 day cancellation. When he called to say the charge needs to be reversed, they told him that December 1st was past the 30 day window and we have to pay for the extra month. I would never recommend OTF to everyone and will tell everyone I know about how terrible the customer service is and that there's no leeway, even for surgery.

Source: Google

★ 5

Love it!

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★ 5

First time going to an early class. Great way to start the day! The workouts gets your adrenaline flowing and energizes you for the whole day. Best investment for my health.

Source: Google

★ 5

I LOVE OTF Gambrills! The coaches are amazing and the front desk staff are great! It’s like going to see family every time you walk in. And even if you attend a class where you may no know anyone, it still feels welcoming and warm. I have to say, this is one of the best workout- no it IS THE BEST spot to get your BURN on!!!

Source: Google

★ 5

Great workout with even better coaches! (Especially Merrie and Nick 💪💪💪)

Source: Google

★ 5

I simply love the staff at Orangetheory Gambrills. From the moment you walk in, you are greeted with friendly smiles and a supportive atmosphere. The coaches encourage members throughout the exercise routines with positive and energized feedback to allow members to surpass their fitness goals.

Source: Google

★ 5

Great coaches and amazing workouts every class!

Source: Google

★ 5

The Gambrills studio is always clean and the staff is top-notch! Everyone at the front desk is kind and welcoming. Beyond being phenomenal at their jobs, it is obvious that all of the coaches love what they do and truly care about the members. Honestly, the amazing Orangetheory workouts are only a fraction of what makes this the best gym around. The OTF Gambrills team can’t be beat!

Source: Google

★ 5

I love my OTF family. Best 1hr workout. The coaches are fantastic. Shout out to Coach Nick, Ashley, Nina, Merrie, and Rashad. At 56, I’ve slowly transformed into the best shape ever. I love it!

Source: Google

★ 5

Mekhi at the front desk somehow knows everyone's name as they come in, is so kind, and always brings positive energy whether there’s 8 people in the lobby or a full 28. He really knows how to set the tone for a great workout. Moving on to the coaches - all are excellent but I spend the most time with Coach Merrie and Head Coach Nick. Let me say as someone who hated running (and still does some days) I feel SO motivated by these two. They both always make me add on that extra .1 and feel so accomplished after I’m done. Merrie never fails to make classes interesting, whether it be participating in themes or recognizing someone’s milestone class - she always goes the extra mile. This studio wouldn’t be the same without her. Head Coach Nick took that role and RAN with it. He is always pushing me to do my best in class, and be my best self outside of class. From the banging playlists to the chats before/after class - Nick is just the best! I’ve followed Nick to other studios when he is subbing and gone to the 5am’s just to know I’m getting the best coach/workout in. Walking into OTF Gambrills always puts a smile on my face and I wouldn’t want to (and don’t) workout any other way. These are the people who keep me coming back every week, push myself to do my best in class, and motivate me to do things I never thought were possible a few years ago.

Source: Google

★ 5

Source: Google

★ 5

Always have the best time at OTF Gambrills. S/O Coach Merrie & staff for making it so enjoyable.

Source: Google

★ 5

I have been a member since 2022 and I absolutely love it. The workouts are so much fun and consistently great playlists. The coaches are motivating and have such high energy. Location is great, clean, fun competitions, and the staff are so helpful and friendly. Highly recommend if you want to have a great time while burning some calories and hitting those splat points!!!

Source: Google

★ 5

Orangetheory is a great place to workout. I’ve struggled with consistency with gyms in the past but this gym has been great and I attend regularly.

The coaches are supportive and amusing. Even when I feel exhausted I can laugh.

Source: Google

★ 5

Staff is always helpful. I absolutely love how clean the gym is. And the workout is always fire 🔥.

Source: Google

★ 5

All the staff members are incredibly kind, welcoming, and always ready to help. The coaches are motivational and attentive, ensuring everyone gets the most out of their workout while maintaining proper form and safety. The front desk personnel greet you with a smile and are quick to assist with anything you need, from scheduling classes to answering questions about the studio.

Attending class is consistently the highlight of my day, because of the positive and supportive atmosphere created by the entire team. The studio is always clean and well-maintained, and the upbeat music keeps the energy high throughout the sessions.

Whether you’re a beginner or a seasoned fitness enthusiast, this location fosters an environment that makes you feel welcomed, challenged, and accomplished after every class. I can’t recommend it enough!

Source: Google

★ 5

I’ve been a member since the studio opened in March 2022, and I absolutely love it! The workouts are adaptable to any fitness level, whether you need modifications or want to push yourself further. The sales associates are always welcoming and supportive, a big shoutout to Mekhi 🙂, and the coaches are both attentive and incredibly motivating. Plus, the music playlists are consistently awesome! All of these positives make it easy to stay committed to a workout routine. Thank you, Gambrills!

Source: Google

★ 5

Absolutely love this place. Great workouts, awesome coaches and staff. OTF Gambrills helped me get my health back on track and keeps me motivated with every class.

Source: Google

★ 5

Go-to workout spot. I never did enough strength training until joining Orangetheory fitness. The music is bumpin and the instructors are good and motivate you through class. I have definitely gained a lot of muscle.

Source: Google

★ 5

Only work out I have found that motivates me to keep working out! 🏋️ going on almost 3 years strong now!!

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★ 5

Update: As I approach my 500th class, I am still as invested and passionate about OT as I was when I first joined. You cannot beat the ever changing classes, the wonderful and supportive coaches, and the warm welcome from the front desk. The benefits to your physical and mental health are many.
Original post. I have been a member since they opened the studio and highly recommend it for anyone interested in results while being supported by amazing coaches! The first class is free, so why not give it a try!

Source: Google

★ 5

All the staff members at this location are kind and helpful. Attending class is generally the highlight of my day both from the endorphin boost from the ever-changing workouts and lovely coaches and front desk personnel. Personally, Merrie is my favorite coach because she frequently gives personalized tips to take workouts to the next level. She shows me how small tweaks can make a huge difference in my physical performance. All of the coaches were immensely helpful when I was dealing with various injuries and ensured that I continued to get great workouts while opting for less impactful exercises. I love that the workouts rarely repeat and the atmosphere, events, and studio challenges always keep me pushing myself to improve my health and fitness levels. OTF’s use of benchmarks to track progress pushes me to continuously improve. In the past two years, I’ve lost 40 lbs and counting and am performing on my military fitness test at the level I was at 10+ years ago.

Source: Google

★ 5

Best workout experience around. I’ve been a member for just over 5 months and have seen significant changes in my endurance, strength, and physique. Great group of coaches and staff that are happy to see you every day you walk in.

Source: Google

★ 5

I have been a member of the Gambrills location for a year this month. Wonderful staff and great coaches. The facility is orderly and clean. I have visited OTs out of state, and I would say we have the best, hands down!!

Source: Google

★ 5

I love the community, coaches, staff and the workout! So much positive energy… a guaranteed great sweat & music! 3years in and I don’t plan on stopping anytime soon.

Source: Google

★ 5

I’ve had a great experience with OTF since joining when they first opened their doors a few years ago. Th exercises provide a great balance of cardio and strength in every workout! They recently added strength classes and treadmill only classes is well which is great. I always feel great after going to a class. Coaches are great as well and really help you out on appropriate form when working out and hyping/motivating you during class sessions!

Source: Google

★ 5

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★ 4

Very clean facility. Conveniently located in Crofton. I love how they give you a free class to see if you like the program before committing. The showers and bathrooms are spacious. Very nice styling area to blow-dry your hair after a rejuvenating shower. The lockers are great and you do not need to bring your own lock, you can input your own combination numbers. If you forget, the receptionist has a master key. They have water fountains and fans to keep you cool. I love how they give you a heart monitor before class to keep track of your heart rate during class. They have great row machines, treadmills, weights and workout equipment. Nia was my instructor and she was so attentive, concerning and supportive throughout my entire workout. I love how she motivated me and pushed me to my best potential and limits. I loved the routine it was well balanced between the row machine, treadmill, weights, floor work, cool downs and stretching. I felt so rejuvenated after the workout.

Source: Google

★ 1

This Orange theory location is the absolute worst. I cancelled membership back in May to downgrade, they charged me again for unlimited. I pointed this out and they ensured me they would fix it and refund it. Called talked to multiple people and they assured me of the same thing. Never got my money back so I canceled for good again for that would 2nd or 3rd time because they kept messing up payments and ensured me they would fix it. At this point I am still owed money and here is the kicker. They charged me a membership again today and I dont even go there because I quit going over a month ago and now they dont answer their phones. Maybe this will trigger someone to actually do something since the manager at this location doesnt care

Source: Google

★ 5

While not initially a member at this location, I switched after taking classes here. The staff and coaches are all nice and helpful and the community of attendees are kind.

Source: Google

★ 4

Coach Merrie is my fave! Reason why I keep coming back. I enjoy her energy and her classes always have me pushing myself in the best way!

The only thing I would comment on is the 5 minute late rule where you can’t come in if you are 5 minutes late. I absolutely hate this rule and honestly find it really unfair. If it’s a 60 minute class, the reasonable thing would be after 15 minutes.

Source: Google

★ 5

I was a member at this OrangeTheory location from October 2022-November 2023. Although I had to leave due to medical reasons, I can say without a doubt that my experience at this OTF was nothing short of outstanding! The coaches are extremely friendly, motivating, encouraging, and push you to always better yourself. I gained a lot of confidence in myself through the exercises and pushing myself during those all-outs! OTF is a great way to start your fitness journey, if you have no prior experience. The coaches are very accommodating with any modifications that you may need and they meet you at your fitness level. I enjoyed all the fun challenges, like Capture the Flag and Catch Me If You Can. There's always something new and fun for each class, which makes your workout interesting :) it was always great when the studio would celebrate major events and milestones, like your birthday or 50th class. I cannot recommend this OTF location enough!

Source: Google

★ 5

This is my happy place! The staff and coaches are top notch! The energy at this studio at 5am everyday is unprecedented and I LOVE it!! All of the coaches are awesome, but Nick (who is also the head coach of the studio) definitely gets his own shout-out as the coach I see the most often! I have some unique physical challenges, and Nick is always super encouraging and willing to offer modifications when I am unable to do certain aspects of a workout. All of the coaches are great at modifying based on individual needs, so if you are on the fence about doing a group workout like this, try it out! You will not be disappointed! The front desk crew and studio manager, Rashad, keep things running smoothly and make the place feel like family by knowing everyones name and where they like to start for their workout. Love it! Thanks Orange Theory Gambrills!! -Lindy Smith

Source: Google

★ 5

I've been going to this gym since August of 2022. I chose to go as my postpartum plan after having my son that summer. I could not be happier. This place, especially the Gambrills location, offers a warm and inviting environment for any level of fitness. The workouts are as hard as you make them, and accessible to both young and older individuals. Coaches are incredible and supportive. Front desk staff is friendly and encouraging. The gym is clean and well kept, with great machines and technology. Couldn't recommend this place more.

Source: Google

★ 5

Shoutout to Merrie the coach. For it to be my first time trying OTF, she made the experience worthwhile. Everyone was so welcoming, the atmosphere was beautiful, and they encourage you. I really did enjoy myself.

Cant forget Mekhi at the front desk, very knowledgeable, answered all my questions and made me feel as though I was already apart of the culture( again although it was my first time). I’ll definitely come back.

Source: Google

★ 5

Source: Google

★ 5

As a long time fitness junkie, I feel like I have tried every workout under the sun at this point! I was an OTF devotee way back in 2014 when they first began, but after the birth of my eldest son (and then his little brother!) I couldn't manage to make classes and stuck to running outdoors and home-based workouts. Ten years later (!) this studio is conveniently located to me, so I decided to arrange childcare a few days a week to mix up my workouts. I am so glad I did - OTF is better than ever and this studio is really special.

I enjoy Merrie, Ashley, Nina, and Nick's classes so much - they are positive and engaging, and they don't take themselves or the class too seriously, contributing to a positive environment where people are inspired and not intimidated. I haven't taken many classes with the other instructors but what interactions I have had with them have been similarly positive. I like that they are sticklers for form (but never mean about it!) and engage with members to make sure they are exercising in a safe and effective way. I am enjoying the Tread50 and Strength50 offerings, too - it's great to get some more tread time if you're training for a race or just looking to work on your endurance.

I have taken classes first thing in the morning and last thing at night and the experience has always been consistent, high energy, and welcoming. I love the other members here; they are diverse, encouraging, and kind and everyone celebrates that we're all doing OUR best - no one really cares who is THE best.

Yes OTF is an investment, but I encourage anyone to give it a try.

Source: Google

★ 1

This experience at Orangetheory was incredibly disappointing. I arrived 30 minutes early for my free class, only to be told to wait and then given a rushed tour of the small facility. Despite informing the hostess that my friend was on the way with my sneakers, I was informed right at class time that I couldn't participate because I hadn't spoken with the instructor. This lack of communication and consideration for my time was frustrating. When my friend tried to discuss the situation with the manager, the response about "safety" felt dismissive of my concerns. Throughout my time there, I observed an unwelcoming and unfriendly environment. I would strongly recommend considering another location for a better fitness experience.

Source: Google

★ 1

It really saddens me to write this review. I attended my first class and loved it so much that I brought a friend, and we both planned on joining together.

This is where things began to go wrong.

My friend arrived 30 minutes ahead of time, as instructed. One of the individuals at the front desk saw that she was wearing inappropriate footwear, and immediately attempted to reschedule the class. My friend called me WELL before class was scheduled to begin to notify me of this. Since I had taken time off of work to do this workout with friend, I rushed to a nearby retailer to aquire the appropriate footwear, arriving to OTF just in time for class!!

WRONG.

This was an extremely bad experience chalked up to poor communication. My friend communicated to the staff that I was bringing her shoes.....but they still decided against taking her though orientation. This was not only a waste of my PTO (a LITERAL waste of time), but spoiled all the positive things I told my friend to anticipate at this specific location.

When asked to speak to a manager, more concern and emphasis was placed on the fact that my friend needed to take the orientation, and little to no concern placed on the fact that a) missing the orientation, and therefore the class, could have been avoided today, and b)This was a minor but truly negative experience that could have been turned around with a better tone and overall attitude.

Orientation is vital for the health and safety of those attending class....good communication, tone,and the *occasional* discretionary decision-making by management is vital to maintaining a business that spawns repeat customers and a positive reputation.

You might win some, but you just lost not one but TWO memberships and gained a poor review. 🤷🏿‍♀️

Love the workout, not the staff at this location.

Source: Google

★ 5

Best decision I made for my fitness goals! Coaches are fantastic! The staff are great! You never get bored because the classes are always new and challenging!

Source: Google

★ 5

OTF Gambrills is the place to be! I always feel so motivated by all the coaches! Great workout everytime, every day is different. The front desk employees are also amazing. 10/10 recommend!

Source: Google

★ 5

I 🫶 OT

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★ 5

Love, love, love this gym! It’s been such a pleasure being a part of a community with like minded individuals.. when you walk into this gym you get greeted with smiling faces, and the coaches are amazing! 10/10 recommend!!

Source: Google

★ 5

Great variety of workouts, good studio vibe with friendly workout partners. Coach AJ is motivating and energetic

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★ 5

Staff is friendly and helpful, coaches are awesome and the workout area clean. All around wonderful gym!

Source: Google

★ 4

Today was my first visit. I wasn’t sure what to expect since I usually train the traditional way at Gold’s Gym. I know three people who have achieved great fitness goals with Orangetheory so I thought I’d finally give it a try. I never signed up before because of the membership cost, but I’m giving this a try and see how I look in a few months.

My wife and I completed 60 minutes and did well during our session. As newcomers we actually performed at the highest level among the rest of the group. So far we love it. I give this review a 4/5 stars because one thing this company can really benefit from is a children’s drop-off section. Today was the only day my wife and I will be able to go together.

For upcoming classes we’re forced to take separate classes at different times so both of us can get our workout. This company has a lot to offer. Adding a children’s drop-off amenity to their facilities will guarantee more members and more money on my opinion.

Source: Google

★ 5

Source: Google

★ 5

Have been to this OT location twice and everyone has been incredibly welcoming and you can't beat the workout. Looking forward to joining early summer once my travel schedule slows down!

Source: Google

★ 5

I had a great first visit. Very kind front desk staff and great workout! The studio is easy to get to and very clean.

Source: Google

★ 5

I was referred by a friend to go to OT and specifically train with Merrie. She is by far the hardest and best coach there. I say hardest because she’s very well trained and so supportive of everyone. She cheers you on to go more and push harder. She is literally the only trainer who has ever helped me with my form and identified me either needing heavier or lighter weights..

Source: Google

★ 5

Source: Google

★ 5

Mary is a great instructor. However, this was the most intense workout I’ve ever done. 😫😫😫

Source: Google

★ 5

Source: Google

★ 5

You need this workout. The best and only you’ll ever need for a great fitness routine. Challenging and rewarding. The gym is super expensive!! Good customer service from the front desk. All the male trainers are great!

Source: Google

★ 1

I was excited to take AJ’s class for the first time since he’s the head trainer but I was so disappointed by my experience. My main complaint is his rude and angry demeanor. He chooses to acknowledge only OT members that purchase the heart rate monitors and all others are ignored or yelled at for putting the weights back in the wrong spot. He makes me want to quit, as head trainer I would expect a leader, builds people up, talks to all the members like they are paying his salary, which we do. Any of the other trainers that are there are more deserving of the title of head trainer. He is just a rude person, makes you feel unwelcome.

Source: Google

★ 4

I've cancelled my membership after 6 months because I want to try a different type of workout and the price increased. I must say, I truly enjoy the workouts here and the staff members that I've interacted with have always been great.

Source: Google

★ 5

Definitely a great Orange Theory! All the amenities you'd need or want.

Source: Google

★ 5

Source: Google

★ 5

Love this place! Great atmosphere, everyone is always so positive, friendly, and super helpful.

Source: Google

★ 2

On the day I decided to get a membership, I called and spoke with a nice guy, I think his name is Tim- the reason for two stars. He went over all the stipulations and nuances with me- giving me the impression of a solid, competent team. My problems began when the front desk person, albeit nice, sent me a blank contract. We previously discussed my plan and I provided my credit card information. Those items should have been filled in when I received the contract. Naturally, I refused to sign with a blank payment section. So, I sent an email asking for a new one with the information already there.

I called back today to follow up on my request and the woman I spoke with proceeds to give me a rundown of things that had nothing to do with my issue. Sometime after she tells me to fill in the blanks myself, she realizes that I'm asking to have their membership department to fill in the payment blanks. Apparently, this happens often. However, this time, resending the paperwork wasn’t an option. The conversation concluded with me saying that I’ll just come in and fill out the paperwork at the gym.

Then I said to myself, “Self- if this is what you went through with the front desk to give this gym your money, is it indicative of these types of DIY solutions, attitudes, and competency?” I answered myself back with, “Probably not.”

To Tim, you’re awesome and I hope your staff gets trained according to the level of your service.

Source: Google

★ 5

Wow! What a workout. If you want to get your heart rate up, this is the place!

Source: Google

★ 5

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★ 5

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★ 5

Great way to spend 55 minutes of your day! All the coaches have been great so far esp AJ and Nick.

Source: Google

★ 5

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★ 5

I have been attending 3 days a week since VIP week. I love this place! It is always so clean and Coach AJ is very motivational. I hope a 5am class is added to Tuesdays and Thursdays very soon so I can go 5 days a week!

Source: Google

★ 5

Friendly staff and Great workouts!!! What more can a girl ask for!! I can’t wait for more class options. #OTFGambrills

Source: Google

★ 1

Walked in 5 mins late and turned away. Cancelled my membership

Source: Google