★ 3

It’s a good gym with some great instructors and music. Parking is hard at this location some days/times though and they won’t let you in if you’re more than 5 minutes late—so keep that in mind. Parking is also difficult because the studio is surrounded by construction for the new purple line. If you like the OT 50 classes, this location has limited full body strength and upper/lower body strength offerings. The ones they do offer are often at weird times, such as 10:45 am on a weekday. It’s hard to catch the strength classes during times when most people go to the gym because those fill up fast. Saturday morning classes might be full a week in advance. This location also offers special challenges and has events, but the sign up process is not transparent. I asked someone at the front desk once for help about an upcoming workout challenge/event and the person wasn’t knowledgeable or helpful.

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★ 5

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★ 5

This review is long overdue, but I can't say enough about the OT team of Silver Spring. EVERYONE who works at this studio is so incredible-- welcoming, helpful, enthusiastic, supportive... whether it's 6am or 6pm, the entire staff has the most amazing attitudes (and they somehow seem to remember EVERYONE's names!). The front of house team and management (shout out to Matt, Kyra, Emma, Kenny, Brianna)-- their joy is contagious and the positive attitudes are so unbelievably helpful when I show up a little less-than-motivated. All the coaches are amazing and know how to motivate, encourage, and provide helpful feedback to level up my workouts. My fitness journey is ongoing and I feel like OT Silver Spring has been easy to stick to, in big part because of the environment and community they have created. Thank you OTF Silver Spring!

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★ 2

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★ 5

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★ 5

The front desk staff Keisha just made my night. Honestly, just a delight!

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★ 1

shalom. hi. bye bye for now. peace out.

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★ 5

I went to leave a review and realized I gave it 5 stars 3 years ago. 3 years later, I’m here to say it’s one of the best gyms I’ve ever been to in my life.

The different workouts every day, the energy and genuine happiness you can feel from the coaches and staff, the motivation, among many other things, make this my favorite gym of all time.

Now, 3 years after my original review, they have implemented strength classes (which are focused on weightlifting). I had considered lowering my membership to 8 classes a month so I could go to a regular gym to lift more, but thanks to the strength 50 classes I don’t have to do that anymore!

Love this place!!

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★ 5

I’ve only been doing OTF for two months and I honestly love it. I’d already been going to the nearby Planet Fitness for a 18mos but I’m in my early 40s and knew I clearly needed to take some kind of class to keep things interesting. The structure helps, the studio is clean and the staff and other members have been nothing but helpful and nice. On my first day, I was suspicious of how upbeat everyone was (that’s my NYC upbringing shining through) but it’s clear we’re all there to do our thing and not create unnecessary stress. One of my favorite things is having a coach correct me on something. The other is coming in not knowing what the routine will be. The only complaint I probably have is that the music is often so loud that my head sometimes hurts.

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★ 5

This studio is enjoyable. Coaches and staff are knowledgeable and personable. Doesn't get parasocial or culty.

I'm not sure if it's this studio's system or a larger company focus, but it's been nice to see some of the staff start (or progress) into coaching because there's already seemingly a comfort level with the place and the different people.

There are things I don't like, but most are probably national policy. From the customer side, the eight hour cancel with no penalty cut off seems farther in advance than it needs to be.

At this studio, many customers leave their stuff in lockers but then don't lock them, which leaves other patrons playing a game to see which unlocked cubbies are actually empty.

Also, much of the music is edm remixes, and I wish more were the original tracks, which are bangers in their own right.

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★ 5

I’ve been a member of this gym for 5 years. The coaches are encouraging and supportive. No matter where you come from, they make sure you enjoy the class and keep comong for more. The facilities are impeccable and, the front desk staff will always be there to supoort you. PS: i love the monthly challenges!

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★ 5

OTF Silver Spring is always a vibe! Shout out to early 2000s rap/hip hop playlist in Billy’s class last night. 👏🏾

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★ 5

I absolutely love the Strength 50 class on Saturdays! Coach Billy is the best—he brings so much energy, motivation, and expertise. His coaching makes the workout both fun and challenging, and I always leave feeling stronger and inspired. Highly recommend his class!

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★ 5

Great first day come back workout! Shout-out to Adrienne and the rest of the friendly staff! I'm back y'all

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★ 5

Orange-theory Silver Spring is amazing! I especially enjoy the Monday and Tuesday 10:45 AM strength classes with Coach Jamal and Roxanne— they’re always challenging and energizing. Coach Julia and Sydney Who I often coached by-are also fantastic coaches who really know how to motivate and support you. The studio is clean and the front desk stuff all know you by your name. They’re very welcoming and well-organized. I’ve seen real progress and always leave feeling stronger. Highly recommend!

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★ 5

I have been a member of this amazing studio since 2021 and it has just gotten better and better! The staff is top notch and the variety of classes and class times are awesome. I particularly enjoy the strength classes and appreciate that some are held in the evening so everyone can attend! I have noticed a significant improvement in strength since taking these regularly. There is a studio closer to where I work, but they don't offer strength/tread classes so I make the trip to the downtown silver spring studio :)

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★ 5

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★ 5

OrangeTheory Fitness – Best Decision I’ve Made!

I don’t usually write Google reviews unless I’ve had a really bad experience… but this one is the complete opposite. OrangeTheory has genuinely changed my life, and I just had to share.

I first came across OTF through an Instagram ad offering a free class. I figured, why not try it? What really kept me committed was the fact that if I booked a class and didn’t show up, there was a fee — and honestly, that’s exactly the kind of accountability I needed to stay on track.

Since starting on February, I’ve lost over 25 pounds, and I feel stronger, healthier, and way more confident.

What I love about OrangeTheory is the variety: from Treadmill-focused workouts (my personal favorite!) to Strength 50 classes that target either upper or lower body. The workouts are broken down into blocks with different focuses like endurance or power, so it’s never boring.

The coaches are incredible — they push you, correct your form, and keep you motivated. Shoutout to Coach Roxanne✨ for always encouraging me to go heavier and push through those treadmill blocks. She pushes me just enough while making sure my form is correct so I don’t wake up sore in the wrong way the next day.

And let’s not forget the music. Some days, it’s the real MVP — getting me so hyped that I catch myself dancing during my rest breaks yes, for real LOL🤣

I also love the specialty classes and challenges. We recently had the “Catch Me If You Can” treadmill challenge and it made working out actually fun — like bringing your inner child out to play while still burning calories and building endurance.

If you’re on the fence about joining, take the free class. You have nothing to lose and so much to gain. If you can afford to eat out regularly, trust me — investing in your health with OTF is more than worth it. The value you get here goes beyond just fitness. It’s discipline, confidence, and self-love all in one.

10/10 recommend. 🧡🏃‍♀️💪🔥

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★ 5

I absolutely adore this place! I started with the once a week plan and quickly moved to unlimited classes because of how addicting the classes are. All of the coaches are amazing but Roxanne and Jamel are some of the best trainers I've ever worked with. Roxanne's energy really makes you want to try your best and Jamel has an eagle eye when it comes to form. The front desk people are so friendly and I genuinely love coming in and seeing them. The community is inviting and cheers each other on in ways I havent experienced at other gyms.

I originally started going to the 2/3G classes but now I do a mix of strength and tread 50 classes to focus more on those skills. As someone who works nights, the 10:45 strength and tread 50 classes are perfect for my schedule so I don't have to force myself to get up at 5 a.m. and still have time to get ready for work after without rushing myself.

As for results, I've lost 10% body fat and 20 pounds in the last 7 months. Could not recommend the place more.

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★ 5

Orange Theory Silver Spring has a LIVELY and ENERGETIC community of members! Whether the classes are as early as 5 AM or into the late hours of the days at 7:15 PM, you can always rely on the members of the studio to bring their humor, wit, stories, and hard work with them every class!

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★ 5

Orangetheory Silver Spring has been an outstanding experience since I joined just over two years ago. The coaching staff excels at providing both accountability and motivation, consistently encouraging members to challenge themselves and make progress toward their fitness goals. Whatever your objective may be, the support and expertise of the coaches will undoubtedly help you achieve it.

The front desk team is equally commendable—always cheerful, welcoming, and helpful, which makes a significant difference, especially during those early morning workouts when energy may be low.

Since becoming a member, I’ve seen marked improvements in my endurance, strength, and overall form. I would, however, love to see more Strength 50 classes added to the schedule, as they offer a valuable opportunity to focus more deeply on muscle development.

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★ 5

Great coaches and I love the variety of classes offered including my fav Strength Training.

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★ 5

Friendly staff, convenient class times!

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★ 1

Not even 2 minutes into adding my phone number to book a class the studio called me. I find that very odd and quite aggressive for a company to do such. What if I was just browsing? What if I had backed out? What if I was still in the process of booking the class? Literally under 2 minutes of creating an account. Red flag

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★ 5

OTF Silver Spring is such an incredible place to be! The coaches and Sales Associates are welcoming, knowledgeable about the product, and make the experience an 11/10! If you’re looking to get into a new fitness routine, definitely give OTF Silver Spring a try!

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★ 5

OTF Silver Spring is THE PLACE the find community. Every time I come in I’m overwhelmed by the support and joy the entire staff and class brings to one another. From the friendly faces at the front desk, to the powerhouses on the mic, my whole experience is 5 stars. It’s so nice to have an outlet to exercise with like-minded people of all fitness levels. For some, it’s their first time working out EVER and for others, it’s their second workout of the day lol. I love the diversity and energy this studio brings to my day. Stop thinking about it and JUST DO IT!!!!

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★ 5

The community at this Orangetheory is incredible! From the members to the coaches, everyone is so supportive and invested in each other’s success. Proud to be part of such a positive and encouraging community!

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★ 5

I love Orangetheory silver spring!! The sense of community here is unmatched and you can’t find friendlier people, staff members, and coaches anywhere else!

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★ 5

I love OTF Silver Spring! Everybody is so friendly, the coaches are amazing and I always feel so welcomed! 10/10 experience always!!!

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★ 5

Had the best day today! The Silver Spring studio is my favorite place to work. The front desk staff is eager to help and the coaches really care about the members!

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★ 5

Orangetheory Fitness Silver Spring is incredible! Every time you walk through that door, your mindset shifts to why you showed up and you leave feeling lighter. Would recommend friends!

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★ 5

Couldn’t love this community more!

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★ 5

Great studio with amazing coaches who care and community environment. The coaches here care, the staff is attentive and the members are kind and welcoming!

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★ 5

I LOVE this Orangetheory! I've been a member here since 2021 and an avid group exercise goer for more than 10 years, and I have nothing but rave comments for this studio. The coaches, front desk staff and community are all fantastic. Not only have I got stronger and faster but I also have new friends in my Orangetheory family. I've been to many Orangetheory studios and other group fitness classes all over the country, and nothing beats the culture, vibes and workout here. Y'all are the best OTF DTSS!

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★ 1

Overall negative experience at this particular location.

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★ 5

Moved to silver spring and love being apart of this OTF. Super spacious. Kenny is great in his position, finding solutions to all problems including fixing your OTF band. Coach Jazmin is a new addition and really awesome

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★ 1

If I could give a 0/10 I would. Unfortunately my exit from this company was very traumatizing. I will say the coaches and (some) of the front desk people were cool, but the management team is a complete nightmare.

I initally cancled my membership back in march due to a sentive vulnerable medical reason which i explained to the staff. The staff somehow cohersed me into freezing my membership rather than canceling it. When they gave me this option, I was very hesitant because I just didn't know if freezing would make the most sense being that I don't know what the future of my health would be, but they convinced me to freeze my account, leaving out the fact that that means I would be committing to a new month once I came back and finished the month that I had frozen.

I will admit that I did not fully understand the freeze process and I missed a lot of information regarding so, there was a lot of miscommunication on both parts and when I tried to get it resolved with the management team it was a horrible conversation.

As soon as I got on the phone, the "manager" had a very condescending tone and when I tried to explain why I was upset and confused she kept cutting me off and talking over me. And when I met her with the same energy, she tried to spin it like I was the problematic one. she was not listening to understand, but rather continued on with the conversation to state "facts" and read from her false notes. She gaslighted me the entire time, kept saying "you keep talking over me" as if she wasn't doing the same exact thing, invalidated my experience and feelings just to prove a "point" Breanna or Brenna whatever your name is, if you are reading this, I want you to know that you lack conflict resolution skills, you lie a lot and manipulate your words to prove your point, which tells me that you lack integrity and communication skills.

I left the conversation in tears, and later had a horrible panic attack because of how traumatizing that conversation was. She almost even conned me into keeping my membership with them and "waving the fee" something that was never offered to me before . I almost fell for it, but after my panic attack, I reflected on the conversation and realized that I do not want to patronize a business that has that type of management team. It lets me know that if there is an issue, it will be poorly handled because of the type of person the manager is.

if you have any sort of auto immune disease that is induced by stress like myself, then I definitely do not recommend this studio because they will send you straight into a flare just like they did with me. I lost out on $200 but I would rather let that money go to waste than to be affiliated with a management team that treats and talk to their members like trash. The management team is more concerned with making their quota than actually doing what's best for their members.

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★ 5

I am thrilled to have joined the esteemed Orange Theory Team in Downtown Silver Spring, where I have committed to challenging myself. The self-accountability fostered from the onset is impressive, as scheduling and commitment are requisite. I eagerly anticipate continued progress in endurance and strength training. Thank you, Silver Spring Orange Theory Team, for your ongoing support and guidance.

Bebe Ajose

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★ 5

I absolutely love OTF Silver Spring! The coaches are so energetic, funny, and motivating (especially Julia, Billy, and Elizabeth). Because the workouts change daily I never get bored and am almost always sore after a class! The members are so nice and encouraging too. And I’ve gotten so much fitter and faster since joining! I have two small boys so I workout to keep up with them, and luckily because of OTF I can still outrun them!

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★ 5

I've been a proud member of Orangetheory Silver Spring for 2.5 years now, and joining this studio has truly been one of the best decisions I've ever made—for both my physical and mental health. From the moment I walked through the doors, I felt welcomed, supported, and inspired.

The coaches (Julia, Billy, Jamel, Elizabeth, Roxanne, and Jon.. to name a few), staff, and fellow members are nothing short of amazing. There's a real sense of community here that keeps me coming back, day after day. The energy is contagious, the workouts are always challenging (in the best way), and the encouragement is constant—without ever feeling like pressure.

What sets this studio apart is the perfect balance of accountability and fun. I've visited several OTF locations across the country, and Silver Spring stands out with the best space, the most motivating coaches, and the friendliest staff—hands down.

I honestly can't imagine my life without this place. Thank you, OTF Silver Spring, for being such a powerful and positive part of my journey. You’ve helped me grow stronger, inside and out! 💪🧡

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★ 5

OTF Silver Spring is my favorite OTF studio. The staff is amazing and make it an inclusive and fun environment for everyone!

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★ 5

Great staff and studio

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★ 5

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★ 5

It's a good dynamic workout

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★ 5

Great staff and great workout!

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★ 5

Joining Orangetheory has been one of the best decisions I’ve made for my health and fitness. The workouts are always high-energy, well-structured, and constantly changing—so I never get bored. I love how the classes combine cardio, strength training, and endurance in a 60-minute format that pushes me without overwhelming me.

The coaches are truly the highlight. They’re motivating, knowledgeable, and attentive to each person’s form and pace. Whether you're a beginner or more advanced, they offer modifications and encouragement that help you push yourself safely.

I also appreciate the use of the heart rate monitors and the data tracking system (Splat points!). It’s incredibly motivating to see your progress in real time and after class.

The atmosphere is positive, the staff are friendly, and the facility is clean and well-maintained. It’s a great community that keeps me accountable and inspired to show up consistently.

If you’re looking for a workout that challenges you, holds you accountable, and delivers real results, I highly recommend giving Orangetheory a try.🧡🧡🧡

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★ 5

This place is amazing 10/10!! They truly make you feel like family. Huge shoutout to Coach Roxanne, Coach Jazmin, and Coach Erica. I also want to recognize Janiah, Kenny, Keisha, and Bree you all make coming here so worth it!

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★ 5

Fantastic studio !! Great coaches and workouts. Staff very friendly and helpful. Highly recommend.

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★ 5

Orangetheory Silver Spring in the best studio in the DMV! The community, staff, members are so friendly and it’s so motivating working out in a space that’s cheering you on and truly excited to see you everyday. Can’t recommend this workout and location enough!

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★ 5

OTF Silver Spring is my happy place! I love that it's both rigorous and inclusive. I was looking for a place that gave just enough structure and allowed me to get into a good rhythm fitness-wise, yet had moments where I could up the ante every once in a while. This place is exactly that, and I couldn't be more grateful to have this friendly neighborhood OTF to call a home away from home!

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★ 5

I have been going to OT SS for about a year and a half now and I have loved it. As a retired college athlete, it has really helped me keep in shape and keep me competitive with all of the challenges! Coach Roxanne always has the best attitude when coming into class and I always look forward to it. They push me and help me grow stronger physically and mentally. 10/10 would recommend.

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★ 5

Several years in.... OTSS continues to meet my fitness needs and goals. The entire community from the members, front desk staff and coaches provide the support needed to keep me grounded and committed to making fitness a lifestyle.

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★ 5

Great group of coaches and helpful studio staff.

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★ 5

Great community feel, led by the coaches! They keep you striving and growing!

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★ 5

OTF Silver Spring is the first place I’ve stuck with for over a month. The vibe is relaxed and fun, and the community is so positive, supportive, even organizing great events outside of the gym. No wonder I’m in year 4 with them!

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★ 5

OTF has become my favorite workout! From my first free class, I love it. Here's what stands out: the 5:00 am class times are perfect for me, the front desk team is exceptionally welcoming and remembers everyone, they remember my name 😀, the communication via text messages is super convenient, straightforward, and appreciated, the classes are consistently engaging with excellent exercises and timing, (love the playlists), the coaches are professional and keep the routines flowing smoothly, the equipment is top-notch, and the studio is clean and organized with convenient nearby parking, last but not least, the membership process is quick, no long commitments and I love I can go to some of the OTF if needed without extra cost. Truly thankful to find this gem!" Love you guys 😃🥰😃

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★ 5

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★ 1

Terrible customer service and the free class is a scam. I would not recommend.

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★ 1

As someone who was very excited to take my first class, I was quite disappointed in the customer service and lack of appropriate communication. It would behoove you all to mention during a 10 minute intake call that you need to arrive 30 mins before the first class, and what that process looks like. I arrived 15 mins ahead of time and was not allowed to attend class. As a busy professional who has limited time to exercise, this was a complete waste of time and a poorly managed situation. Would not recommend this location at all.

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★ 5

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★ 5

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★ 4

I love OTF and my experience at this location has been fairly good. I do however miss high fives/fist bumps on the way in and having the coaches know you so well that they push you and call you out and challenge you more. Many studios I have been a member at or even have visited have coaches who are on it ALL class. They don't stop moving, they come over and show you the movement and help you perfect it if you aren't doing it properly (yes, there a couple of coaches at this location that do that and I love them for this! Especially head coach, Julia, who seems to genuinely take interest in the members and tries to connect with them - she remembered I was doing a long bike ride and would check in with me about it. It felt great to know that she was interested and cared enough to remember.) and they shout encouragements as they count down those all outs.
This location has a couple outstanding coaches who I really like while some other coaches seem to just be there and are not as interactive with the members.... I know I'm outside of DC and the vibe is beyond different than my first studio in the Midwest and maybe that set an expectation for me that some other studios don't have...
I will say management has been beyond pleasant and helpful when there was an issue of being charged a late cancellation when I did cancel well before the cut off and they were also extremely helpful when I was diagnosed with thyroid cancer and had to pause my membership due to surgery (even though I do think the pause policy is a little convoluted for medical things but the is NOT this studios fault as it is a OTF corporate pause policy so I am not blaming that on this specific studio)- they even send a text checking in on me which did mean a lot!
The individuals who sign you in and help you get your station picked have also been great lately --- I will admit when I first started it was a bit cold (I guess the DC vibe...) but the crew they have now is amazing at greeting me by name and even knowing my preferred starting place and number, especially Layla who always has a smile on her face and just makes you feel great, even at 6am!
I get in about 3 to 5 days a week and I look forward to my time there. The workouts are great and challenging and are helping meet some personal goals. They also offer challenges throughout the year that are optional (cost extra) to participate in. They are a fun way to encourage you to be consistent and set a goal for yourself.
I highly recommend giving it a try if you are thinking about it!

Source: Google

★ 5

Excellent gym with a friendly staff and easy to follow format. I love being able to double check the screen to see how to do each move on the floor. Shout out to the coaches and front staff (Jazmin and Roxanne!) who always make me feel welcome.

Source: Google

★ 5

I love this warm and welcoming space. I always feel encouraged and supported by the staff and coaches. Jazmin has gone out of her way to get to know me and to offer thoughtful words and gestures. I don’t get to see Keisha quite as often due to scheduling, but she has also gone above and beyond in making me feel comfortable and welcome. I appreciate the coaches I’ve had (in no particular order): Roxanne, Jamel, Julia, Jon, Elizabeth, and Anthony. If I’ve omitted any coach, it’s because I’ve only taken one class with them, and it takes me a while to remember names. I would highly recommend OTF Silver Spring—especially to anyone who’s new to trying OTF and/or who appreciates a workout environment that privileges individual development over competition. Trust that you can show up exactly as you are and wherever you might be fitness-wise, and you’ll feel affirmed, encouraged, and empowered. Thank you, OTF Silver Spring!

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★ 5

Hiiiii, absolutely love this gym. Started OTF about a year ago and it’s been such a huge change for me. It’s now a part of my lifestyle. The front desk staff literally every single one of them have been nothing but supportive and amazing; Kiesha, Janiah, Kenny, Jasmine, Leila, and Aryan!!!! I look forward to seeing them honestly alsooo.. from the coaches especially Coach Jamel and Coach Roxanne.. even Head Coach Julia. Coach Ennis and Coach Nikole, you guys totally missed btw and all just an overall thank you to all the other coachs that teach here. Thank you guys for always pushing me. Your motivation is inspiring. This location will forever be recommend. <3333

Source: Google

★ 5

I have been a member of OTFSS for well over a year now, and it has been an amazing experience. The coaches are motivating, kind, and helpful. The classes are challenging and fun. The members are delightful. Keisha and Kenny are a couple of the many staff members that go out of their way to make the experience enjoyable, they know almost EVERY member by name and always have a smile on their face! I no longer do any other workout besides OTF. 10/10 experience, I will remain a member for many years to come!

Source: Google

★ 5

800 classes in and OTF SS has become a welcomed good habit. Key highlights to a typical week is the Sunday sessions with Coach Ennis and his curated playlists that keep us moving. Thank you OTF for the consistency and focus on goals. Thank you Ennis for the closing quote of the day and the opening joke of the day.

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★ 5

OTF was my first experience with group fitness and I loved it! From the moment I walked into the studio in SS, I felt welcomed and supported. The coaches/staff are not only knowledgeable but also so friendly and encouraging, helping me feel confident throughout the entire workout from my first workout until now. I came in looking for a quick workout and ended up finding family.

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★ 5

OTF is a huge part of my life now. I'm stronger than I've ever been and I feel so mentally energized and positive after every workout. I travel for work and have been many lovely studios, but nothing beats the vibe in Silver Spring. It feels like a real community. It's diverse and inclusive. All the coaches are knowledgeable, encouraging, and awesome. I have to give a special shout out to Roxanne for making my mom feel so included. Her joining OTF has been so good for her. Roxanne made her feel comfortable meeting her where she was at and keeping her encouraged. My mom now can't go too long without her OTF workout. It's such a great community!

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★ 5

I joined OTF on Jan 1, 2024 and I am so thankful I did. The coaches and fellow gym goers have become my family. The coaches' constant encouragement get me through the tough workouts and help me to push myself harder than I knew possible. I never thought I’d got back to being a gym class girlie but now I can’t imagine not lol I love walking in to the lobby to the warmest greeting from the Manager BRIANNA even at 5am. Speaking of 5am, the 5am coaches, Julia, Billy, Jon, Elizabeth and Nikole always come with the right amount of energy and motivation to get us pumped up even when it's freezing and still dark outside. Because of you all, I have the encouragement to push it .1 to.3 mph faster and pick up a heavier weight.

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★ 5

Love this gym and especially Coach Julia!

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★ 5

Janet Jackson playlist that Coach Ennis played was 🔥🔥🔥

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★ 5

Orange theory is the best they greet you with open arms shotnout to the management staff Kenny Bri the coaches love all them all

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★ 5

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★ 1

This location has poor customer service at the front desk which ruins the overall experience. I've been an OrangeTheory member for over 4 years and have only had issues at this studio with the front desk.

Firstly, the location doesn't have much parking so sometimes there is a wait to find a parking space in the lot. Therefore, on two occasions I have made it to the studio right at the 5-minute cut off period and was refused entrance to the class by the front desk.

Today, both the class coach and sign-in person wanted to admit me because I was there within 5 minutes of the class start but I was again refused by the front desk. My partner was already in the class and communicated to the staff I was parking. There seems to be no empathy or rationale thinking by the staff member. They mentioned it was " for safety issues" - however this was a Trend50 class. Members walk or run on a trend mill for 50 mintues with very limited coaching and no demonstrations.

Unfortunately, I believe these situations were handled poorly and doesn't contribute to a community feeling.

Source: Google

★ 1

Terrible customer service, I signed up for a free class and was bombarded with text messages all week from them. Then an issue arose the day before my class was scheduled and I let them know well in advance that I wouldn’t be able to make it. 12+ hours in advance. They then, without asking me or confirming my availability, put me in a different class and when I didn’t show up because I didn’t know they actually put me in a different class they changed me the cost of the class. When I called to get my money back they laughed at me and told me that I could take a “free class” instead. Fun fact, it’s not free if you already stole my money. I had to go to my credit card company with proof of me canceling my class, which is the only reason I was able to get my money back.

I’m shocked this place hasn’t had a lawsuit with how stupid their policies seem to be. If you are desperate enough to try this place out I highly recommend using a credit card so that when they steal your money you can actually get it back.

Source: Google

★ 5

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★ 5

This studio is amazing 🤩 such a great vibe and the staff is out of this world 🛸 shout out to Studio Manager Brianna for always being such a wonderful and welcoming presence in the studio.

Source: Google

★ 1

I have been a loyal member of Orangetheory Fitness for 10 years, but my recent experience at the Silver Spring location left me extremely disappointed. I arrived at the studio at 5 am, excited to take a class I had signed up for, only to be informed that I couldn't work out due to a billing issue. What frustrated me the most was that no one from the studio bothered to contact me beforehand to inform me of the problem. As a result, I wasted my time and effort getting up early for nothing.
When I raised my concerns with the manager, Briana, I was met with a complete lack of empathy. She failed to acknowledge the inconvenience caused to me and showed no willingness to address the poor service I had received. This lack of accountability and customer care was unacceptable, especially considering my long-standing membership with Orangetheory.
I have never been treated in such a dismissive manner at any other Orangetheory location. While I appreciate the workout experience at Orangetheory, the management at the Silver Spring studio needs significant improvement. Members should feel valued and respected, especially after years of loyalty.
I hope that Orangetheory Fitness takes these concerns seriously and works to address the issues at the Silver Spring location to ensure that all members receive the high-quality service they deserve.

Source: Google

★ 5

I am lucky to have Orange Theory Fitness Silver Spring as my home studio. The coaches and staff have created such a welcoming environment. I have increased my strength and cardio, while be able to adjust and correct my form. The community they have built makes me want to come in as many times as possible a week. Couldn’t recommend the people, the workout philosophy of OTF and this studio enough!!!

Source: Google

★ 1

This location tried to BRIBE me😭
Check Yelp Reviews for the genuine reviews on this location... Customer service was incredibly poor, manager was not empathetic and extremely patronizing. not a good vibe. It seems like other reviewers on Yelp had the same experience...

I wanted to give this location another try and hopefully update my past review. Sorry girls-- they are still an unpleasant location. I called in for them to help me redeem a class back that was marked on the app that I hadn't signed up for then was redirected to submit a customer service ticket on the OT app --no problem. Corporate then redirected me to call the location back since it's nothing they could really do on their end and it's up to the franchise location to offer me the class back -- okay, no problem. I call the Silver Spring location back and they offered me the class back on the condition that I change my previous review on Yelp. Father, forgive me for being honest on Yelp, a platform meant for transparent reviews from the perspective of a consumer. On the phone, I was clear to Kenny, the studio manager, that my review had no correlation to this current issue and that if I were to revise my previous review, it would only be on the basis that they offered a better experience. I always write a review with the intention of giving visibility to the business but I'm not going to fake a review. If your business is inadequate, then it's inadequate. Work on making it better with the consumer reviews.

Source: Google

★ 1

The people who work here are just mean

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★ 5

I love OTF SS! I’ve had a great experience coming back after just having my second baby. The staff is super friendly and helpful, and the coaches (especially Roxanne!!) are super engaged my fitness journey and give me personalized attention and support. I’ma very big fan and strongly recommend joining!

Source: Google

★ 5

Great workouts, great instructors, great staff. Very inviting for people of all ages and abilities. It’s made a tremendous difference in my fitness after many years of inactivity.

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★ 5

I love this place! Great workout, great staff, and they’ve built a really lovely community too.

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★ 5

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★ 5

I can’t say enough great things about this studio, the staff and coaches are all top notch, while the workouts are dynamic and accommodating for me. The studio is clean and welcome. Bri is an amazing studio manager and Connor is always bringing high energy. 10/10 would recommend.

Source: Google

★ 5

Amazing OT reps here! I love being able to show up to workouts surrounded by staff members who are always really nice, welcoming and interested in nurturing the relationship with their community. The gym is always clean and up to par with expectations.

Source: Google

★ 5

Orangetheory Silver Spring is more than just a gym—it's a place where amazing coaches and staff create a welcoming environment that keeps me coming back. Their dedication to helping me reach my fitness goals is truly incredible. Highly recommend.

Source: Google

★ 5

After sweating it out at Orangetheory Silver Spring for years now, I have come to accept that burpees are the necessary evil in life's workout playlist. The coaches are like superheroes in spandex, pushing us mere mortals to our limits with smiles on their faces. The camaraderie here is legit - I've made friends over rowing competitions and survived more treadmill sprints than I care to count. If you're into feeling the burn and laughing through the pain, this place is your jam.

Source: Google

★ 5

Orangetheory Silver Spring offers a diverse and effective range of HIIT workouts taught by energetic, motivating, and caring coaches. I was a member of another OT studio years ago and while I enjoyed my experience at that studio, the Silver Spring location is by far superior. The staff and coaches are welcoming and make coming to the studio enjoyable. The workouts are amazing and it is so great to be in and out in an hour while still getting in an amazing total body workout! I had really been missing my led running classes at my old gym so I was super excited when OT added Tread 50 classes (50 minutes of treadmill only) earlier this year. This addition, along with the all around excellent experience and strong sense of community at the studio, solidified my long term commitment to OTSS!

Source: Google

★ 5

I absolutely love my experience at Orangetheory Fitness! The coaches here are incredibly motivating and knowledgeable. They always push me to do my best while ensuring I maintain proper form and technique. Each workout is challenging yet fun, and I leave feeling stronger and more accomplished every time.

The staff members are friendly, welcoming, and always greet me with a smile. They make scheduling classes easy and are quick to answer any questions I have about my membership or the workout routines. The studio is clean, well-maintained, and has a great atmosphere that keeps me motivated throughout my entire workout.

I've seen amazing results since joining, both in terms of my fitness level and overall health. I highly recommend this Orangetheory studio to anyone looking for a supportive environment to achieve their fitness goals. Thank you to the coaches and staff for creating such a positive and inspiring place to work out!

Source: Google

★ 2

Today I was asked by the manager at Orange Theory SS to change or take down this review. She said “the studio is rated nationally and it’s not fair that the studio gets a bad review because they cannot do anything about the member in question.” She also said they had the other member sign a liability waiver which tells me that they know her behavior is unsafe. They chose to cover their own behinds instead of actually solving the issue. I feel unsafe and also bullied into accepting this insane behavior at a private club where I pay over $100 per month.

As stated below, I had already dropped my membership down to avoid this other person but now feel the only way forward is to cancel my membership entirely as they prefer good reviews over the safety of their clients.

Past Review
Orange Theory Silver Spring is a great studio with lovely people working there. I mostly enjoy each and every workout.

With that being said, on the days that I am unfortunate enough to be in class with a specific member who throws a large bath towel over the bars of the tread, puts an incline all the way up and hangs off the back of the tread all while almost falling off creating a loud shriek throughout the classroom I leave irritated and angry. If you’re u lucky enough to be beside her it feels unsafe at best and distracting. When she’s not using the machine like a horse and buggy she lays on the top of the machine. I’ve reported it repeatedly yet it continues.

i dropped my membership to 2 days per week trying to avoid it. I am also a member of Planet Fitness where I have never experienced ppl misusing the machines like that.

Source: Google

★ 5

I love this place. I was able to rehab my Achilles tendinitis through OTF’s awesome classes. I’ve also lost a lot of weight.

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★ 5

OTF in Downtown Silver Spring is an inclusive, fun, great workout. I recommend it!

Source: Google

★ 5

I love the coaches and the fact that not a single second is wasted during class. You are in and out in an hour and have a really good workout that keeps you healthy and looking great. I get so many compliments how fit I look - it just takes 2 classes/week at Orangetheory to be really in shape and feeling great!

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

Every day at Orange Theory is different, but certain core things are the same. I know I'll be running, rowing, and lifting. I know I'll hit every part of my body. I know I'll be able to track my heart rate as it goes up and down (but mostly up) and use it to help me make decisions about how and when to challenge myself. But where other workouts are boring, Orange Theory never is. What I'm doing changes every few minutes, and instead of me being in the driver's seat trying to figure out what to do next, an awesome coach is telling me what to do and giving useful tips for how to get the most out of it. Before I came to Orange Theory, I worried it would be too intense - I'd heard it was hard and competitive. The truth is it's whatever you want it to be, so for me it's hard in all the right ways, and I'm only competing with myself. I never look at the speed of the person next to me.

A few specifics about this gym: it is clean, the staff are wonderful, the equipment is well cared for and almost always works perfectly, there's a convenient parking lot right across the street, and there's plenty of room for your workout. There's deodorant in the bathroom in case you forget, which I just really like. I hope you'll come check it out!

Source: Google

★ 5

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★ 5

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★ 3

Classes are great wonderful teachers but the policies are dreadful. I arrived at exactly 7:11, and wasn't allowed entry into 7:05 class. I think some more grace should be extended to members, particularly with the $14 cancellation fee that they tack on. I am aware of the rules but other studios are more flexible and other gyms don't have these kind of policies for $200/month. After all the people I have referred to Orange theory it feels like a slap in the face.

Source: Google

★ 5

Amazing place, every one is sooooooooo nice and always ready to help you!!! I really love this place

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★ 5

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★ 5

Been to many OTFs in my travels, this one is the best!

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★ 5

Every location has a distinct membership and trainers. Makes it fun but also keeps you engaged

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★ 5

Orange Theory Silver Spring has been a life changing experience! Lost over 70lbs since I started in 2018! Cant imagine my life without this studio and fun community! Cheers to another 6 years!

Source: Google

★ 5

Love the atmosphere and structure as opposed to regular gym where I didn’t have any idea what I should do

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★ 5

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★ 5

Amazing class ! All the front desk staff were very welcoming and I took part in Coach Nickole’s class which a honour to be a part of and the best class I have ever taken!

Source: Google

★ 5

My wife and I, both OTF first timers, received a very nice welcome from Connor at the OTF Silver Spring front desk. He got us signed in and gave us the lay of the land, explaining everything clearly and leaving time for us to ask questions. Roxanne, our OTF coach, led an excellent workout and checked in with us occasionally but not too often, letting us get comfortable on our own. She also announced to the group that we were first timers, which was great because a couple of people in the class reached out during class to help and give us both positive feedback. I'd highly recommend this studio!

Source: Google

★ 5

It was a new experience for me to have so much enthusiasm of staff who give individual attention to my limitations.

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★ 5

I am about 600+ classes in. Thank you OTF Silver Spring team. I much appreciate the coaching and motivation to keep me focused on my fitness goals.

Source: Google

★ 5

Ever since I’m started with Orangetheory fitness journey, I’m happy and pleased with the results. I love silver spring location and staff they rock and the make me feel good

Source: Google

★ 1

The studio requires a 2-month sign on for any Month to month membership. This is not explicitly stated in any agreement documents. Following every policy (including the 30 days in advance cancellation request). I was still not allowed to retain a single months membership. The studio instead chose to refund me entirely and cancel my membership.

The coaching is good but the agreements are predatory.

Source: Google

★ 1

Customer service is terrible and unhelpful.

Source: Google

★ 5

I’ve been attending this Orange theory location for about a year now and this team is nothing short of amazing! There is always a pleasant and inviting energy every single time you walk in no matter the time of day. Glad to call this team my OT family!

Source: Google

★ 5

Great teachers, Great workout. I’m always happy i DID it (emphasis on past tense).

Source: Google

★ 5

Fun full body workout, clean facility and attentive staff.

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★ 5

I've been going to OTF in Silver Spring for over 3 years. Every coach-led workout is different and oh so challenging. It's game-changing to see your heart rate on the big screen so you can optimize your effort for the greatest health benefit. The coaches are fantastic and almost like family now. All new members are warmly welcomed by staff and other members, so be sure to come on by for a class!

Source: Google

★ 5

OTC silver spring is such a fantastic workout experience. We started about a month ago and like all different classes. I’ve really enjoyed working with different coaches. So glad I was able to find them here in silver spring

Source: Google

★ 5

I find it challenging to capture the depth of my love and gratitude for this place with mere words. Since becoming a member in 2020, my journey here has been nothing short of transformative. The atmosphere in the studio is unparalleled; from the moment you step in, a palpable wave of energy and excitement envelops you. The front desk staff is not just welcoming but dynamic—they make a genuine effort to know you personally, always remembering your name. Their friendliness creates an inviting and warm environment.

The caliber of the coaches is exceptional. Their unwavering commitment to pushing and challenging you ensures that the scope for personal improvement is boundless. In my fitness journey, OTF stands as the sole regime I've adhered to for an extended period. The impact has been truly life-changing. Without a doubt, I wholeheartedly give it a perfect 10 out of 10 and highly recommend it to others.

Source: Google

★ 5

I like the Silver Spring location the best. The coaches are really energetic & push you. I always feel great after the challenging workouts. There’s a nice variety & the time goes by fast.

Source: Google

★ 5

I've been to a number of OTF studios and this one is particularly good. The coaches are excellent, the staff is friendly, and their commitment to the community is inspiring.

Source: Google

★ 5

A great workout for people of all ages, and all abilities.

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★ 5

Love the coaches and staff here! They are very motivating!

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★ 5

Love this place, great coaches!
They take the time to get to know you and see how they can beat help you.
Friendly and will push you if you want it!
Great spot, friendly people!

Source: Google

★ 5

I’ve been a member for about 6 months now and this is such a great part of my workout routine! It’s a really good full body workout and the class flies by - all of the instructors at this location have been great! Looking forward to this continuing to be part of my routine in 2024.

Source: Google

★ 5

I have been a member since this OTF opened and have been hooked since day 1. The coaches are motivating and the workouts diverse. The special events throughout the year such as dri tri and hell week are super fun too!

Source: Google

★ 5

I LOVE this place! The coaches are amazing. The classes are motivating and fun. It’s always a good day after I’ve gone to an Orange Theory class, truly.

Source: Google

★ 5

OTF silver spring has amazing coaches and is always a great time!

Source: Google

★ 5

I LOVE this studio. The coaches are top notch, the staff are friendly, and it is such a lovely and encouraging community. I've visited other OTF studios, and this one is a cut above the rest!

Source: Google

★ 5

Engaging, knowledgeable coaches; helpful front desk staff; and a diverse community of inspiring and supportive athletes. Love the addition of the strength focused workouts.

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★ 5

The most supportive, energetic and motivating set of coaches and Sales Associates! Easily the best, well-rounded
workout around

Source: Google

★ 5

Love the studio and the addition of Coach Sydney at 5am on Mondays is a dope way to start the week!

Source: Google

★ 1

There is nearby road work which caused me to arrive at 12:36 . I was told I couldn’t go into the class because the caught off time was 12:35 i was exactly one minute over the time. I explained to them I just drove from Gaithersburg and there was a large amount of traffic. They said they couldn’t do anything and I lost the class. I pay 140 a month and was one minute late and was met with no sympathy or understanding for the simple fact i drove across the county to get to a class I PAY FOR! And the class wasn’t even full !!!

Now to top things off they are trying to charge my card an additional $14 .

Source: Google

★ 5

Staff are very nice and helpful and coaches are awesome at what they do! They are pros but also friendly and encouraging Love it here

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

I decided to check out Orangetheory and started with my first free class. I came in with no expectations and wanted to try something new. Guess what, I signed up to do two classes a month! My first class with Julia was amazing and I felt amazing afterwards! Brianna(sp) was very helpful as well. They took their time explaining the specifics and I felt welcomed! If you’re looking for something new, exciting and challenging come to Orangetheory!

Source: Google

★ 3

I had been an OTF member for 2 years prior to relocating here and I thought this studio was perfect since it's 2 blocks from my apartment. I really wanted to like this studio but I felt it was hit or miss. Some coaches were amazing (Anthony, Roxanne, Julie) while others were just simply unmotivating and frankly unwelcoming. Maybe I was spoiled at my former home studio from having such excellent coaches. Idk. Some coaches here felt like they were just going through the motions and just treated you like a number. The good coaches would correct you on an exercise if you were performing it wrong while other coaches would be too busy messing with the Playlist or looking at their watches or talking to other coaches who happened to be taking the class. Ultimately, I ended up leaving OTF because of this studio: my schedule changed and I was unable to take classes with those aforementioned coaches and the other coaches just felt like a waste of money. Plus Maryland studios are a select market now so they charge a higher fee without a higher level of service.

Source: Google

★ 5

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★ 5

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★ 5

I went for the free trial and loved it! It's challenging and there's variety in the exercises you do during the class. All the trainers are FANTASTIC! They help and encourage you throughout the class. Best decision ever!

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★ 5

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★ 5

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★ 1

If you are considering signing up, but aren't sure, absolutely do not give them your phone number. I was considering joining temporarily when I was in town 6 months ago for the holidays, so I filled out an interest form, but ultimately chose not to join. They still spam call me at least once a month and I can't get them to stop. I don't even live in the same state.

Source: Google

★ 5

I like the fact that you aren't doing the same thing for the full 60 minutes. Even if you are doing the floor portion the combinations are different. The teacher kept us motivated and pumped to be there and made sure we had correct form.

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★ 5

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★ 5

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★ 5

Great studio. Friendly staff! :)

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★ 5

After finishing my college athletic career, it was hard for me to be motivated to workout out at the gym alone. Orange therapy silver spring has brought back the passion I have for fitness and being apart of a team. Each coach is so inspiring and motivating and makes me so want to push myself. I can’t say enough how happy I am to have found this gym!

Source: Google

★ 5

Good gym

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★ 5

Excellent workout and staff! Always know my name and hold me accountable. Highly recommend!

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★ 5

OTF has changed me for the better, and I am forever thankful and grateful for the staff and coaches here for helping me create new habits, holding me accountable, and pushing me further and harder than I thought I could go. I ALMOST look forward to working out during the week because of the coaches and staff at OTFSS! :) love this place!

Source: Google

★ 5

I love OTF Silver Spring! All of the coaches are super knowledgeable, correcting your form, offering alternatives if you need them, cheering you on, and pushing you to add weight or speed when you're slacking off (not that that would ever happen!). The admin staff are friendly and somehow seem to know your name after only seeing you once or twice. I've been going to this studio for a little over a year, 200+ classes, and I've never had a boring workout or been sorry that I went.

Source: Google

★ 1

Beware! Please be aware of the agreement and cancellation policy. I never received a written response to my email in regards to being billed during an account freeze. After reaching out twice I contacted my bank in concern. As a response, the studio manager threatened to send me to collections during my account freeze and told me that I made a false claim. Please attend a franchise that is concerned about customers whether they are active or not. OTF Silver Spring is ill-mannered and a poor decision to trust with your finances.

Source: Google

★ 5

I was skeptical for a long time when friends told me how much they loved OTF, but it’s 100% worth the money. 6 months in and I still love coming and I have never felt better. So many great coaches (Billy, Julia, Roxanne are my favorites but they’re all amazing). Walk in 2 minutes before class, go at your pace, walk out an hour later a happier, sweatier version of yourself. So many different fitness levels in a supportive environment. Can’t say enough good things!

Source: Google

★ 5

After 2 kids, a surgery, and pandemic weight, I was at my unhealthiest and probably heaviest since college. My youngest sister was an OTF fanatic and insisted I try it out. I reluctantly went, as I've had a few attempts to get back into exercising regularly and it never stuck. But after my first (free) class, I was hooked. I've never really been an athlete. But there's something about this workout that really motivates me - you can track your heart rate, the workout is *never* the same, and there are various levels to choose so it meets you where you're at (if you're not a jogger or runner, there is a big contingent of power walking options, which I definitely started out at!). If you aren't sure about it, I really do recommend trying it, especially if you're in a rut and need something new. I have gotten multiple people to try it since I've joined, and they joined after trying it out, too (also just as reluctant as me). I've been a member for about 6 months and I'm really happy with how much more endurance and energy I've built back up after these months. And I also highly recommend taking your first class with Coach Roxanne, especially if you are a fellow mom!

Source: Google

★ 5

Love orange theory fitness!
Great staff!
Pre-book here now!

Source: Google

★ 5

Amazing facility and coaches 👍🏽

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★ 5

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★ 5

great supportive community and coaches!

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★ 5

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★ 5

I can’t say enough good things about Silver Spring’s OTF coaches, staff and facilities. The past year I have been regularly attending classes here have been incredible in my personal fitness journey. The workouts can be grueling, but they’ve only made me stronger. First class is free so try it out!

Source: Google

★ 5

I’m so glad that I joined this fitness, everyone are very professional and friendly 🤍

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★ 5

What can I say? I love everything about OTF. Even if I'm having a bad day, it's always better when I get a workout in. All of the coaches make it special but Nickole really tops off my Mondays and Wednesdays. She reminds me that the journey, and not the end, is what gives us purpose.

Source: Google

★ 5

OTF changed my life, before I joined i hated running and working out. The way the workouts are structured it motivated me and I got faster and stronger. Two years after joining I even ran a marathon! 🤯 This has been the best personal investment ever. The coaches are amazing! Especially coach Jamel!

Source: Google

★ 5

This place is the best. The staff is so professional and friendly and the coaches are inspiring and truly care about your success. It’s a wonderful community of people and the workouts are challenging and fun. Can’t recommend this OTF studio more.

Source: Google

★ 5

I have been living across the street from the OTF in Silver Spring for years. Finally a friend told me to just go try it. I started in November with a free class and then 2 times a week and I was hooked! I quickly pivoted to an unlimited membership in January and am doing the transformation challenge. I am addicted to this workout! The coaches are amazing - Billy, Julia, Jackie, Anthony, and Ennis are right there with me on this fitness journey and they help me with correct form, focus, and encouragement along the way. I am in class 7 days a week (I told you I was addicted) and it’s been a game changer in how I feel (inside and out), look, and the level of energy I have throughout each day.

Source: Google

★ 5

I’ve been a member for over 6 months and the workouts still feel fresh and challenging. The coaches are friendly and encouraging.

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★ 5

I am SUCH a fan of OTFSS! The coaches, staff, and other members are a delight! I struggle with motivation to exercise on my own, but the wonderful people at OTFSS keep me coming back day after day. I'm 300 classes in and still excited to get up each morning and start my day with the lovely people here.

Source: Google

★ 5

I've been here for five months and my experience has been amazing. We love our coaches, we love the respect, the energy and the community we have found. I can't wait to complete my first 1000 classes in this studio.

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★ 5

Amazing and helpful front desk staff, clean studio/equipment, and excellent coaching staff and all-around workouts! Love OTFSS!

Source: Google

★ 5

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★ 1

I will appreciate to have a feedback about that cancellation process. This is the 3rd time that I'm trying to cancel my membership and nobody is kind enough to explain me how it works, meanwhile I'm getting charged FOR 3 MONTHS now for a membership that I'm no longer taking benefits of.
I'm receiving reminders about payments but nobody can't explain to me how the cancellation process works.
I've been told a month ago that my cancellation was received so I called back just to confirm that the cancellation went trough, they told me that I cancelled to the wrong studio and the management of that studio was kind enough to forward it to them.
My question is: when you found out that I did WRONG, why you didn't contact me to explain me the process??? Instead, I was just receiving reminders to pay my monthly membership.
No apologies, nothing!!! Just charging!!
THIS IS RIDICULOUS!!!
They even threatened me to send me to Collections because I wanted to manage how they would charge me.
I need a confirmation about this cancellation at SILVER SPRING studio!!
Customer service should work even if you don't want to let go your members.
All it matter is Profits!!!!
Just for that I would say that the customer service is POOR!!
Save yourself to propose me 3 free classes for the disagreement, Ain't have time for that.

Source: Google

★ 5

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★ 1

Terrible customer service. I was hung up on and mocked by the manager. I would absolutely never recommend this place to anyone unless they want their money stolen from them. This place basically runs a scam version on a gym.

Source: Google

★ 2

As of Jan 1, 2023 this location now charges an additional $10 fee in addition to your (not cheap) membership for a class if this isn’t your home studio…On top of that, the staff wasn’t very friendly when I inquired about the fee. The person I talked to mentioned the fee being Maryland wide but given how much cross over there is from MD to DC/VA in this region, I found this to be a little ridiculous. I love OTF but will definitely not be going back to this location.

Source: Google

★ 1

Sadly, all they care about is profits. They don’t allow you to cancel your membership even if you decide you don’t like the service after the first try. I wasn’t able to cancel my membership so I ended up getting charged for 2 months, though I only attended 1 class. Avoid this place at all cost.

Source: Google

★ 5

I love OTF Silver Spring! The coaches are very friendly and motivating. It's a great atmosphere and motivates me to keep going. And I see results!

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★ 1

I wanted to like this, but I didn't. The first session was fine, so I decided to sign up. The second session left me confused. If you're not a regular, it's hard to follow. I ended up paying over $420 for two classes...even when I tried to explain how poor of an experience I had and that I wanted a refund or to cancel sooner. Would much rather have invested in, well, anything else. I find when chain gyms like this prioritize profit over customer experience, it's bad for the brand.

Source: Google

★ 5

I love the energy of the studio--from the music to the coaches and people in class, it all sets the environment for you to push yourself in a healthy way. I leave the studio feeling like I can take on basically anything.

Source: Google

★ 5

I love this gym. I have an unlimited membership and have managed to increase my strength and fitness since I joined.

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★ 5

Love the orange theory culture. No judgy gym atmosphere. Coaches are great. And every class challenges you.

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★ 5

Amazing coaches and staff, great music, challenging workouts. On a stressful day this is my happy place.

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★ 5

do yourself a huge favor and schedule a class with coach billy. His playlist, engery and want to help the memebers really makes you want to come back. Staff is also always so lovely!

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★ 5

Coaches are encouraging and supportive!

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★ 5

Clean, spacious studio. Coaches and staff are helpful and friendly. Amenities (bathrooms, showers) are well stocked and clean.

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★ 2

Although the classes and coaches are great, their customer service is rude and unfriendly. And they are very cheap and inflexible with ridiculous rules, like cancelling a class 8 hours in advance. You get the feeling that they really just care about making money.

Source: Google

★ 5

I really love the workouts, not for everyone but they are exactly what I need right now in my life.

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★ 5

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★ 5

I love Orangetheory! I am 35 pounds down and counting and love the workouts!

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★ 5

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★ 5

Great gym. Helpful staff and great results from the workouts.

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★ 5

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★ 5

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★ 5

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