★ 1

Facilities not bad but the showers are the worst no hot water at all

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★ 4

Very good, clean, fresh, however not available parking lot for commercial truck.

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★ 5

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★ 5

nice place and equipment is updated.

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★ 4

I have been here many times. Never had many issues. It’s a very spacious and clean gym. The bathrooms could use some cleaning though, usually smells.

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★ 3

Padding on equipment is torn. Bathrooms are never clean. I'm in here at least 4 times a week and will see the same trash in the urinal or on the sink for several days.

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★ 1

It seems that this club cannot get it together. Water fountain not functional. Asked about getting a free bottle of water was told we cannot do that....ummmm what is wrong with the Management and staff at this location? Management never on site. Staff not empowered to provide good customer service. Owner always responds talk to Management or we are addressing the issue. Well you cannot talk to Management if they are never on site. My Home PF is In Elkton, Md thank GOD. If this is your HOME PF I really am sorry. If you are travelling and in Aberdeen Md drive to Abingdon, MD or Elkton MD location. Only reason I come here is I am in the area maybe 1 or 2 times a month. AVOID this PF at all costs!!!!!

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★ 2

I visited this weekend, but didn’t feel comfortable giving my information to the young man behind the counter. He said my picture wasn’t in the system. I asked if he worked there, since he wasn’t wearing a uniform. He said he did, but he just gave me a weird vibe.

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★ 5

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★ 5

Spoke with Charlie over the phone and he was super helpful and kind.

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★ 4

The staff mostly is nicer here then constant friendship ! They still have rules but are not as stuck up and controlling about the rules, its cleaner too in the bathroom and no peak holes in the tanning bed rooms, less people goofing around on the equipment not really using it !

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★ 4

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★ 4

24 hours . Really non judgement zone. & locker rooms were mostly clean just don’t like the half curtains because somebody passed by and saw me showering . Uncomfortable 😣

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★ 5

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★ 5

When I’m in the area I always enjoy using this PF location. This location is spacious and always clean.

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★ 5

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★ 3

begging you guys to turn on some sort of AC I feel hot before I even start working out. 99% of the gym feels this way about the gym its too hot.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 1

I am a new PF Black Card member. When signing up, I saw the advertisement for PF HS Summer Pass program. I was impressed with the program’s initiative and goal for teens, so I eagerly registered my teen as required so she and I could work out together.

Saturday, June 28, my daughter and I attempted to use this facility for the first time but was refused entry by front desk staff member, Charles. Although there is no mention of a teen ID requirement on PF page or the Summer Pass page, Charles still refused us entry. My teen just turned 16 so she doesn't have a government picture ID that she travels with. He then requested her student ID to verify her date of birth. 1) My teen doesn't travel with her high school ID, 2) This "requirement” isn't listed anywhere, and 3) There is no DOB listed on a school ID. When I explained this to Charles, he still refused entry. I asked Charles if my teen would be required to show her school ID every visit. Charles said she would be verified by him and reoccurring ID verification wouldn't be necessary. Then I asked if she came in as PFBC guest, could she enter. He stated that her ID was still required. I then offered to show my own ID to Charles. He did not want to see my ID, stating that my scanned QR was sufficient. My PFBC app provided scanned QR is valid with no ID yet my registered PFSP teen’s app provided QR requires ID???

No one was trying to circumvent facility rules. We planned to workout! Whatever the rules are, they should be in writing for patrons to follow! Charles or any other front desk staffer member should never come up “rules” and deny entry to paying members!
This experience was our first- Extremely disappointing and frustrating. I won't recommend and more than likely, I will cancel my membership.

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★ 2

Брудно

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★ 1

Fix your tanning beds. Over a month of burned out bulbs.

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★ 1

Not happy...several machines are not working. Most of all, the tanning beds are either inoperable or have several lights out, on this most recent visit there were 4 bulbs out in two machine and 8 yes 8 bulbs out in another. I have brought this to the attention of the desk more thane once. They are too busy on their phones to write it down i guess. They don't seem to care.

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★ 5

Friendly staff, a lot of equipment

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★ 4

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★ 5

I love this gym! It’s always super clean & the staff are so friendly. Today Dave, a personal trainer here, tapped me on the shoulder while i was struggling with a machine and showed me the proper technique. I was totally struggling and he was so helpful! I speak on behalf of all PFit customers when thank all of the staff, janitors included, for being so personable and always going out of their way for assurance of customers safety and satisfaction! :)

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★ 5

Nice equipment, clean locker room, friendly staff

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★ 5

Always a great experience here at the Carolina Forest PF. The personal trainer, Andy, has some great classes that are designed for all fitness levels and welcome everyone. The people I have met here are inspiring and passionate about fitness.

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★ 5

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★ 5

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★ 3

The ceiling needs dusting and compared to other planet fitness locations this one has less equipment options.

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★ 2

Staff is okay but then when I called to try and figure something out I’m getting two different answers from different people. Plant fitness as a whole is kind of scummy, instead of just charging a late fee for the services or taking it out of my savings account, they take money from your CREDIT card that was not authorized to be on my account. One person tells me that since my credit card is linked to my account they take it from there???? Then they are trying to tell me that I would have had to physically come in to add my credit card on file and they told me the day that it was “added” but I know for a FACT I was at work ALL DAY so I wouldn’t have had anytime to do that.

Then told them I was going to cancel my services because I don’t really go there and I work out at home and they told me that even if I cancel now I’ll still be charged for the month!! How stupid is that??? I’m still getting charged even though I’m canceling the service BEFORE payment comes out. You’d be better off going to another gym or working out at home tbh. Save yourself the trouble and the $25 a month, not worth the damn headache

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★ 4

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★ 2

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★ 1

Do you not answer phones?

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★ 2

Unsanitary/filthy restrooms . As always , there's attendants at the front desk idly standing by and / or on their cellphones . The mens restroom hasn't been cleaned in over 2 weeks !
Smells of mold , urine etc . And the floor in stalls and showers is covered with hair and filth ! Management/ Franchise owner should have their business license suspended or revoked !

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★ 1

Clean the bathroom, never have left one of these but you can barely stand at the urinals it’s bad man

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★ 5

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★ 1

Why TF aren’t the curtains big enough to provide privacy ?????? Fix this asap please and thanks

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★ 4

Great, non judgemental gym.

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★ 5

Great gym!! The staff is amazing and friendly!!

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★ 5

Nice clean gym. Equipment is well maintained. Could use some more ab machines, but pretty good overall

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★ 5

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★ 3

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★ 5

Can you please Add a Sauna to the gym! That would be AWESOME and you will be Super Competitive to the Athletic Clubs and other gyms

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★ 1

Disgusting!!! Y’all never have toilet paper! Never have a clean urinal! And never have a filter in the water fountain! I been coming here 5 years and finially I’m fed up! Absolutely laziness

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★ 4

Mostly a nice planet fitness. Some of the employees, mostly on day shift, are rude, sit on the counters, have conversations, and watch call of duty videos on the conputers instead of greeting and helping guests.

Please get better staff. (Especially get rid of the Asian dude.)

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★ 5

Clean and convenient

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★ 4

It's a nice place , but how can they say there open 24/7 when I'm here right now and they are not open.

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★ 5

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★ 5

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★ 4

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★ 5

All is ok every time I come here!

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★ 5

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★ 5

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★ 5

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★ 5

This Planet Fitness is much larger than the one in Abingdon, MD. The machines also count your reps which is noce.

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★ 5

People leave you alone. If you go at night it's not busy. 24 hour access

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★ 5

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★ 5

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★ 4

Regular Planet Fitness. Hot water in men’s locker room is weird. Multiple showers have to be running for the water to get hot. TRUCKERS DO NOT PARK HERE. There’s an Ollie’s 0.1 miles away where you can park comfortably and walk to workout and shower

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★ 4

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★ 1

The Aberdeen location does not have working showers unless you like cold showers
The water turns completely cold while you are taking a shower
This is a consistent problem and it’s been happening for more than a year

Lately the Abington location has same issue

Terrible customer service

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★ 5

My favorite location in Harford county. I like the large stretching and ab area. They just got all new equipment recently as of Sept. 2024. Lots of cardio machines. Tanning beds and massage beds are available. I personally like the massage bed. No real complaints.

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★ 4

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★ 2

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★ 1

I go here 3 times a week and today the general manager told me my payment was A FEW DAYS late. I told him I will pay it now in the app. THAT SHOULD Have BEEN THE END OF IT RIGHT THERE BUT NO! He then goes on and tells me it will be a late fee. I said ok not a problem. He gets mad at me at my response and says he will not allow me in next time. I said well I just paid it and he says it doesn’t show up in the system right away. So how you going to deny me entrance when you can’t even see I paid it smh. I feel my race had alot to do with this general manager treating me the way he did and they don’t like black people at that gym.

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★ 5

The best cost-benefit place to train in the USA. I recommend it to everyone.

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★ 3

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★ 1

Men's toilet & shower area seems like not been cleaned from few months mold and other residue can be seen easily
I wouldn't recommend to take shower here for hygiene reasons.

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★ 5

I am a Black Card member and was traveling through the area with some free time. I found the staff friendly, the gym very clean, and the number of machines and space to be terrific. The treadmills all looked new. It was a little crowded but everyone was respectful. There was a minimum of phone checkers sitting on machines. While I like my home site I was a little jealous.

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★ 5

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★ 1

I like “Planet Fitness” but this location- so sorry Guys… Disgusting customer service …

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★ 2

Says Aberdeen location is open 24 hrs, but when I went this morning at 5:30 am , it was locked down tight. Change your hours of operation if you are not open. Don't waste people's time, can't afford wasted gas in this economy right now 🙄

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★ 1

I travel a lot and sometimes want to get a workout while I’m there; they didn’t offer a three-day pass, which is
not cool

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★ 5

Clean club friendly helpful staff

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★ 5

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★ 1

Management is very poor 😕. First Planet fitness in US with one star. Inside its very nice, I was asked for a one day pass and they said it's no way I said, I can pay for one day, because I'm long distance truck driver and came from different state.,Nop I have to buy membership 😀 Its crazy 🤪

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★ 4

The location tries to keep the area clean and for the most part they do. More effort should be made in repairing the hydro massauge equipment. Also, they should be aware of how much time some people spend on certain equipment, weights, not allowing others an opportunity to use the equipment.
The water flow in the urinals should be fixed. The urinals stink because of low/no flow of water. This has a problem for a while.

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★ 1

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★ 5

Love it ! It is a newer facility that is well taken care of. They are always cleaning. Sometimes it gets busy like Monday evening but one just has to look and work out on a machine with a person on each side. Overall we are very happy.

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★ 5

I love going early morning because the crowd is less.

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★ 5

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★ 3

It is slightly crowded no attempt is made to limit people hogging resources that they are not using.

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★ 1

Nice gym, no contracts, plenty of treadmills and the hydro-massage tables are awesome.
canceled membership due to unsafe young woman's spaces..

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★ 5

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★ 5

I love the variety of machines and atmosphere. The staff are friendly and the space is clean. Even when it's crowded it does not seem too crowded

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★ 5

Friendly staff. Clean.

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★ 1

This has to be one of the worse and broke down gym ever. The ceiling fan in the smith machine area is about to fall in the floor. I fear it’s going to finally fall on someone and injure them. The hand grips on the hammer strength machine is ducked taped and completely ripped. Been that way since last year. Multiple cardio machines are broken for months. None of the fans worked on them for years. Hand grips are torn on several of the weight machines. The gym is always has trash and paper on the floor. Constantly picking up weight attachments off the floor every single day. Staff is friendly but only walks around to fill bottles and check the trash. Never neat or tidy like Forest Hill. Smith machines haven’t been serviced in years, They are noisy and sound like they are on their last leg. In comparison to the other gyms. Abederdeen is the worst in all I have been in Maryland. The owner clearly is not investing in his gym at all and cares nothing about the upkeep of the equipment or the overall appearance.

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★ 5

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★ 5

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★ 5

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★ 5

Good friendly atmosphere for the older generation I was a weightlifter and my younger years it works good for me and my older years

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★ 5

Good size gym, always clean and friendly staff.

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★ 1

Sweaty equipment

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★ 5

Clean facility, friendly and very knowledgeable staff. Plenty of machines that you never have to wait to become available. Love the hydro massage chairs!

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★ 5

The only small issue I had was with the Mens locker room lockers. I wish there were more where you could use your own lock. Other than that, everything was tip top!

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★ 5

Like to go anytime a day

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★ 5

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★ 1

The website for this location says that I can come in for a free work out to check out the gym. I drove across town and was told that they will not honor the advertisement. The price for a single day is $20. False advertising, wasted a lot of my time.

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★ 5

Planet fitness has been a great help along my journey and will continue to be , i appreciate everything about it .

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★ 1

Seriously don't feel comfortable working out here 😕 had another customer just jump on a piece of equipment I was using and ignoring me when I asked politely for him to move. Went and got store manager to help. And manager decided I was the one in the wrong because I wasn't touching the equipment when the other customer jumped on without asking. I was between sets doing setups on the ground next to it. Then I just sat on the equipment instead of doing setups and that same customer came and yelled at me for setting on the equipment I was using. Because the manager didn't say a thing to him

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★ 5

I have been working out here since March 8 of this year and have been pleased with the atmosphere, the cleanliness, and the welcoming nature of the staff.

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★ 3

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★ 5

When I joined PlantFit , I joined with the idea I can use the gym facilities in any state, since I travel. I forgot that the Black Card members can use the relaxing room and get a ten minute massage. Mr Calvin Foster always reminds me on my way out if I’m not going to get a massage, most of the time I use the room thanks to him. Mr. Foster sure know how to make a customer feel valuable and want to keep on coming back.

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★ 5

love the place

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★ 5

Great facility and staff. Open 7 x 24 is key.

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★ 5

It's a pleasure to work out at Planet fitness.

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★ 5

I visit 5-6 different PFs the Aberdeen location is my favorite. Always greet you and say goodbye. The equipment and bathrooms are squeaky clean and housekeeping is so nice.

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★ 5

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★ 5

Depending on what time you arrive there, you can either get on equipment easily or have to wait.

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★ 5

I absolutely love it here! So spacious and comfortable !!!!!

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★ 5

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★ 5

The club is well kept and clean whenever I go there.

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★ 5

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★ 5

Excellent staff and considerate individuals. Clean and neat location.

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★ 4

It gets a little overcrowded sometimes but so do a lot of places. A lot of equipment and plenty of options to switch it up. Massage chairs, tanning, food and drinks. It has it all.

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★ 5

Planet Fitness always best
1st i come to Aberdeen Planet Fitness i meet with 'MaKaiLa'
She is such a kind heart, she guides me New registration, FEE Annual FEE, she answered all my questions, she is fully energetic.
Really appreciate
Thank you
Planet Fitness 💪

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★ 5

Planet fitness in Aberdeen is really nice. I lost one of my AirPods in the elliptical there and everyone that worked there was so helpful in helping me retrieve it. The next day the maintenance man came in and got them me. Super friendly and amazing staff !

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★ 5

Club is clean, well organized, convenient and the staff is always friendly and helpful. Especially Calvin! Would like to see the water filter changed regularly though.

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★ 5

It’s the best PF around!! Perfect environment, and the staff is perfect😉

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★ 4

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★ 5

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★ 5

An all around terrific experience. Staff is always friendly and helpful. There is never a feeling of being judged, just like the commercials say.

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★ 4

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★ 5

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★ 5

Bigger and better equipped than expected. Staff is very helpful. Actually has some free weights not just machines.

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★ 5

Great fitness place.

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★ 5

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★ 5

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★ 5

Always clean and the staff is super friendly and helpful.

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★ 2

Been coming here for years with no issue and something recently has changed.

Bathrooms/locker rooms often don't have toilet paper and are incredibly dirty.

The floors are nasty, the sinks are covered in build up and grime and frequently not working.

Hot water is also hard to come by in the showers and frequently just shuts off entirely and you're left with a freezing cold

I get it, it's 10 bucks a month but this place has gotten grosser and grosser.

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★ 5

Great people, very friendly and no one judges your level of fitness. Very CLEAN!

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★ 5

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★ 5

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★ 5

Clean, open environment very courteous staff.

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★ 5

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★ 5

Clean facilities and friendly staff. Every single member of the team greets you with a smile. It’s like they are happy you are there. Better than chik-fa-le!

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★ 5

Nice up to date equipment and friendly staff

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★ 5

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★ 5

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★ 4

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★ 1

I'm all for gender affirming care. But why is it that lately there are men just dressed as women in the women's locker room? 5 o'clock shadows, and all. I shouldn't have to walk out and see someones... family jewels and what not while they're bent over pulling their shorts up. There are teen girls that go in there. This was a large person who could easily intimidate women and young girls. It hardly feels like a place where a woman can feel relaxed.

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★ 5

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★ 5

Amazing staff, super clean gym and locker rooms, always good time when I go and workout

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★ 4

Large space, clean environment. It's a planet fitness... could have better use of the space if they added a few more pieces of equipment. Some areas are just wasted.

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★ 4

Close to home staff has always been great. My husband, my 2 teens & self all have membership .

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★ 5

Clean, lots of machines, especially the cardio machines, affordable, not crowded during my visits. I do wish they had 2 of some weight machines.

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★ 5

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★ 5

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★ 5

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★ 5

Nice facility and equipment. I like the classes with the trainer Dave. They have really improved my workout. Highly recommend.

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★ 5

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★ 5

Always clean and plenty of machines, equipment and places to work out. Staff is excellent. Highly recommend

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★ 5

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★ 5

I Will First Start With Saying Thank You for Everything and The patience that you guys have had with me in the Beginning with My Declined status at the Time when things were a little rough for Me More Importantly

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★ 5

Good service and very clean 👌

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★ 5

It’s a clean, friendly place where you can get a great workout.

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★ 5

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★ 5

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★ 5

The staff is super nice and helpful

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★ 4

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★ 1

The young woman is not very pleasant at the desk and when you ask questions it seems like you are bothering her

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★ 5

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★ 5

Aberdeen location much less crowded than the abingdon one

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★ 1

No customer service, poor gym

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★ 1

Been coming to this PF for a year now. Let me say it used to always be clean. Employees were always nearby to help. Gym goers were quiet (I mean within reason it is a gym) and cleaned up after themselves. Now the equipment is falling into disrepair (grips ripped or missing, missing pieces, broken entirely, just not maintained), other gym goers get loud and just stand around cables without anyone actually working out and being excessively loud (again it's a gym we get loud but it's been unreasonable loud) and employees just sound the alar, or better yet are apart of the crowd. Trash cans are usually overflowing, and bathrooms, and overall the gym as a whole, is just dirty. I wish I could speak to management but they only show up for a few hours during the week, and I've left numerous surveys to no avail. Avoid PF Aberdeen until they get it back under control because honestly it makes me want to drop my membership all together.

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★ 5

Nice work out clean machines teens come for free. Come get yourself some 💪🏾

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★ 5

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★ 5

God dayum the woman here are beautiful 🤣 first time in this gym/state, loved the layout of the gym, great clean place

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★ 5

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★ 5

I love that the Aberdeen location is the largest one I've been to. It is so close!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Nicer, newer location. Plenty of open equipment

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★ 5

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★ 5

I will go no where else! I love the staff and the incredible amount of space!

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★ 5

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★ 4

people are nice and friendly but having billing issues

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★ 5

Love My Planet Fitness! Not-over-crowded. Clean. Quiet. No issues with customer service. Very lose to home. Affordable.

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★ 5

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★ 5

GAINS.... get your gains

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★ 5

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★ 5

It is wonderfully managed by the rest staff in the business. The facility is designed for comfort and ease of use. All of the equipment is accessable throughout the course of the day.

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★ 5

Excellent gym. Staff is very friendly and facility is always super clean

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★ 5

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★ 5

Great place to work out! Friendly staff who always take the time to answer questions!

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★ 5

So clean it's amazing how the workers here care about the job and customer. They deserve a raise💪🏿 thank you

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★ 5

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★ 5

Great gym and amazingly sweet employees.

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★ 5

Just started going there 2 months ago and upgraded to my membership to the black card the staff is very nice and helpful and help you with whatever you need help on best location to go

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★ 4

Keep Brian M as your manager for this location. He patiently figured out why my account kept getting charged late fees and got my refund for the excess months I was charged. This is the second time this has happened to me here and he’s the only one to finally figure it out. He also did the same for a friends account. If it weren’t for him figuring this out in such a professional manner I would definitely be done with planet fitness

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★ 5

Clean environment, friendly staff.

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★ 5

It’s nice

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★ 4

ALWAYS OPEN.. nice

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