★ 5

Don and Diane are awesome.

Source: Google

★ 5

This gym is so clean and friendly. There are 2 different exercise rooms and lots of equipment. But their newest arrival is an infrared sauna! The sauna is located in a lovely, decorated, private room, with hooks to hang your clothes on and a little bench, disposable booties are provided for bare feet and a fresh towel to dry off. The sauna is state of the art with different colored lights to choose from. Do your research on the great detox/health benefits of this sauna, and come check it out. Its a great 20min relaxation after a work out! When you come in ask the staff to heat it up for you, they'll charge you card and have it ready within 30 minutes, then close your eyes and relax. THANK YOU SNAP!

Source: Google

★ 5

Source: Google

★ 3

Been a member for a while now… we recently got a new sauna that I was excited about only to learn it’s only accessible if a staff member is on duty. What’s the point of having this at a 24/7 gym? To make matters worst, the staff member informed me they are charging per usage - $15 for 20 minutes?? That is comical. Needless to say, that news left an incredibly bad taste in my mouth.

Source: Google

★ 5

I love this gym! My favorite thing is that it's 24/7. Plus they have multiple racks and plenty of dumbbells and kettlebells. The energy changes depending on what time of day/night you go and everyone has always been extremely kind and welcoming to me. The owners are constantly making improvements and adding new equipment. I've learned a lot at this gym! Plus it's clean.

Source: Google

★ 5

Been going here since I was back in high school. Never had that many issues with it, only underlying one is limited equipment. However if you’re looking for a more cozy and friendly gym environment I recommend this gym. Workers are great especially Jack Turner, who dusts and make sure every thing is clean.

Source: Google

★ 5

Source: Google

★ 5

Good quiet gym

Source: Google

★ 3

Source: Google

★ 5

Great gym!

Source: Google

★ 5

Source: Google

★ 5

Best place to get in shape.

Source: Google

★ 2

Don't post your staff hours on the door if it's not going to be staffed at those hours ... Otherwise looks like a clean gym , just wish I could of gotten my membership...

Source: Google

★ 5

Very clean. Love that it's open 24 hours. The guy that helped add me onto my husband's membership was very nice and did it so quickly. Got my key card in like 30 seconds.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

I used to like this gym. The facilities were nice for the price. It was always a little grungy but having 27/7 access to a fitness center was worth it. However, the current owners are not responsive to any communication requests these days. So, here is my experience with them and a review of the facilities so others can make informed decisions about joining Snap Fitness Mt. Airy.

My experience trying to cancel recurring payments:

In spring of 2020 Snap Fitness Mt. Airy stopped billing for customers since the facility was shut down for the pandemic.

In summer 2020 they reopened and resumed billing with no notice. I will not be going to any public gym for a while as I am immune compromised.

When I noticed they had resumed billing my credit card I contacted them immediately via email in December. They did not respond. Since then, I have continued to try and contact them. I have left messages with employees and been reassured that someone would reach back out to me. Still, nothing.

As for the actual facilities, the space is small, cramped, with not enough weight training equipment during peak hours and often the employees let the floor get filthy and failed to do what I would consider proper regular maintenance on machines. (Broken cable pulls, loose screws on benches, tears in the upholstery on equipment, and frequently empty paper towel dispensers for wiping down machines after use. Maybe this has changed now. I wouldn't know because I haven't been since spring 2020, yet they won't stop charging me $$$ ) Additionally, the last I was there the walls were damaged from other members improperly using weights, and mirrors that would have been useful for checking form on exercise were gone from part of the gym. If you like cheap 24/7 gyms that continue to take your money even when you cannot use their facilities and request cancellation of your membership choose Snap Fitness Mt. Airy.

Source: Google

★ 1

For the cost, the gym is very small and equipment selection is minimal and dated. Can be quite dirty sometimes, like trash on the ground will be there for a couple days. Staff isn't great either.

Source: Google

★ 1

Gym itself is nice, but it changed ownership a while back and every experience I’ve had with employees since has been terrible. They will do anything to milk you for money.

Source: Google

★ 5

Source: Google

★ 5

dope gym

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 1

This gym is an absolute disgrace. Staff is a joke. They never answer questions, and when you call and they promise to call you back regarding a billing inquiry, good luck. You’ll never get a call back no matter how convincing it will sound. 35-40 dollars a month is an absolute rip off for this dirty germ infested place. They probably charge more because of the location, just to make ends meet.

Do I even dare describe the cleanliness of this place? The bathrooms are disgusting. The showers smell like urine , mildew and mold. The men’s bathroom has had a disgusting mop and bucket that has pretty much dried out and rotted since I was a member there nearly 3 years ago. Hasn’t been used or moved or even thrown out. God forbid you need the shower... don’t do it, you’ll get ring worm and athletes foot for sure. Who runs this place? It’s an embarrassment. You should be paying people to actually use your facility. Also when I go there at night , people have their nasty clothes hanging around and their toiletries out and electronics plugged into the bathroom walls like it’s their own personal gym and restroom. The equipment is always falling apart and there is always something out of order. I am so glad I did month to month because I would smash my head against a wall if I was locked into a contract with these clueless people who claim they run a decent business. Take your business elsewhere. It’ll be worth it to you. I drive extra time just to go to planet fitness.. and it’s less expensive, judgement free and CLEAN with a friendly staff. Not to mention they have multiple machines to where you don’t have to wait on a sweaty member lol

Source: Google

★ 1

The equipment has never been replaced and is all worn. Equipment is rarely cleaned and something is broken every other week. The equipment and weights are never put back properly and you are left to clean up after others because the gym staff refuses to do it. This place is just overall dirty and i walked in today to some green liquid leaking from the ceiling. This has the potential to be a good gym if the staff would purchase new equipment and actually care about the place. Take your business elsewhere.

Source: Google

★ 5

Source: Google

★ 5

Convenient access 24/7 great price friendly service

Source: Google

★ 2

Source: Google

★ 5

Great gym, just wish it had windows and some natural lighting

Source: Google

★ 5

Nice gym always clean

Source: Google

★ 5

Convenient location and hours

Source: Google

★ 5

Source: Google

★ 5

Basic gym, no bells and whistles. Open 24 hours a day

Source: Google

★ 4

All in all a decent place, they could use more equipment though. Everyone is really friendly.

Source: Google

★ 5

Nice staff. 24 hrs is convenient

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Get here super early and very few people here. Nice amount of equipment for all muscle groups

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Best value, no frills, all you need gym with friendly staff and gym goers of all characters.

Source: Google

★ 4

Clean and very helpful and friendly !!!

Source: Google

★ 2

$$$$ equipment is dated very small.

Source: Google

★ 4

Source: Google

★ 5

Casual, never crowded, spin classes, nice circuit room, and no contract.

Source: Google

★ 5

Love it!!!

Source: Google

★ 5

I love Snap Fitness! I have been coming here for a few years now and it has always had everything I need to get in a good workout! New expansion room has a lot of new equipment as well!

Source: Google

★ 5

First impression was great, bright with lots of gym equipment. Was very impressed with the new expansion and class room. Well done.

Source: Google

★ 1

i would not recommended this gym to anyone. Below is a list of items which are some real problems at this gym and explains why very few customers actually go to the gym, Making it worse is lazy Jessie who just sits around and does not fix or clean anything.
.
1. This gym is really dirty with dust falling off the ceilings, on the heating ducts in the ceiling, in and on the equipment, Jessie refused and said he only supervises, which is not the right answer!
2. Cleaning the HVAC system inside and out from dust.
3. Cleaning crew needs to replaced and come during the day to be supervised. They do not clean the bathrooms, showers, lockers, glass, vacuum, or anything else.
4. Employees need to clean.
5. Dehumidifier is too small for the space and should get one that attaches to the HVAC system.
6. No Staff Training.
7. Staff turnover is very high. You need to provide them with real work to keep them busy and happy!
8. Suggestions in the suggestions box are ignored.
9. Gym is dark and has a low ceiling which very tall people would have a horrible time.
10. Holes in the walls need to be repaired and the whole main gym needs to be painted in bright colors including the ceilings.
11. A a huge desk in the front with three lounge chairs takes up way too much space.
12. Too many staff per-shift and they just sit around surfing the web, reading, or talking on the phone.
13. Plastic weights which weigh half as much as normal weights need to be removed.
14. Not enough normal weight plates, more 45, 25, 10, and lb. plates and high enough dumb bells, over 100 lbs.
15. Missing free weight equipment bench, incline bench, decline bench, lat pull, triceps, squat machine, and others, see the attachments next page.
16. Heat is running in the stretching area of the gym while the rest of the gym is running the AC.
17. TVs need to be connected to a HD receiver. Most of them are bunched up on the cardio section of the gym. This is a problem when people are changing channels with the remotes to interfere with each other. While the free weight section is lacking good TV’s. The expanded space has none.
18. Water Fountain has a horrible taste.
19. Wasted expanded open space with little equipment.
20. Poor condition of equipment.
21. Carpet needs to be replaced in the main gym.

Source: Google