★ 5

I visited this YMCA yesterday with my daughter. We became members as a family. Harry helped us with our membership and was an absolute delight. He was friendly, knowledgeable and patient. He had answers to all of our questions. Fred was another staff member who took time out of his busy afternoon to give my daughter an orientation to the cardio room. He made us laugh and feel comfortable. We bought a smoothie from the cafe and it was a delicious treat. We also took some time to play a fun game of foosball after our workout. This is a great place for the whole family.

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★ 3

It’s a great gym but can get pretty gross.. I came here on a Saturday morning and there was tp all over the floor in the bathroom, wipes in the cup holders on gym equipment, lots of dirt and dried up liquids on lots of machines and surrounding mats. Dirty tables in the eating area. Kinda nasty especially during these post covid world not to mention top dollar paid to be a member here.

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★ 5

The Y is amazing. The staff are so friendly and helpful. When you walk in it feels so welcoming and they serve kids, families and people from all walks of life. The classes are great- I recently took a wonderful Thai Chi class and a vigorous movement class. They have new strengthening equipment that is designed to help you meet your goals. Each time you use it, you simply scan your specially programmed bracelet and the weights and seating adjusts to you so you don’t have to adjust the equipment each time you use it. They are also a nonprofit organization and they do great things for kids and families in the community. I would highly recommend the Y!

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★ 1

Please fix the air conditioner! This has happened multiple times since May. It’s been 3 days and all I see is a guy putting together a new fan to blow around 90 degree air. Still 90 degrees and fans blowing dust and dirt remains the solution. When asked for prorated credit I was told no - you’ll need to wait until November and cancel. Absolutely horrible customer service. Clean the bathrooms while you’re at it and bring back the former equipment as the new system is terrible - you can use that money to fix/replace HVAC lol

LA Fitness here we come even though we live three houses from the Y. And it is cheaper!

Three weeks after initial review and still no ventilation system in the gym! Since I could not get money refunded when system broke and was not repaired or replaced I was stuck until end of October (we will leave that customer service snafu alone for now). The newest issue is 7 and 8 year olds on treadmills at peak hours as we adults stand and wait………do not believe the tv ads ads, the ymca is not the place to join

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★ 5

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★ 1

Fix your air conditioner and update your equipment . The update with EGYM was useless.

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★ 5

Y is very helpful for parents , kids love to participate in activities and and parents can exercise.

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★ 5

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★ 5

Very welcoming staff & patrons. Really enjoy open play pickleball and will be back often.

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★ 5

I love Y

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★ 5

I love the family vibe. I love the feeling that all are welcome here - no matter who you are, what you look like, how old you are, or where you are on your fitness journey.

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★ 5

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★ 5

We've been members for seven years, used camp, activities, classes, fitness center, stay and play, run the turkey trot every year, see people we know there all the time. It's not that every single program is perfect in every way but the breadth of programs and the match of the programming to the community is so impressive. It's genuinely made it easier for us to be working parents and provided a lot of wonderful experiences for my kids.

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★ 5

Wonderful experience. Staff is also very friendly and knowledgeable about the classes

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★ 5

I love the Y! I have not only become more fit, I have also expanded my social circle!

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★ 5

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★ 1

Not very welcoming to the volleyball session as a newcomer. Very intimidating to join the sessions, with no assistance from staff

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★ 5

nice space for family and individual workout needs

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★ 4

The cleanliness could be a lot better. Please focus on the restrooms/pool area. The seating outside the pool window the table and signs that are on the table needs to be wiped of old dust and hair. Other than that the facility is cool

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★ 5

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★ 5

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★ 5

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★ 5

love it and my kids have soooo much fun there, I have to drag them out every time we go

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★ 5

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★ 2

Gym is great. Stay and play needs work.

Was waiting out a thunderstorm with my son and I asked if I could sit with him in the stay and play. After 10 minutes they asked me to leave. They said their policy was to only allow the parent there for an adjustment period of 10 minutes max. After I left, a staff member came to find me about 10 minutes later. They said he was crying too much. They proceeded to take away his toys and had me take him out, after which he cried m more for 30 min. This experience ruined the evening for both of us; I seriously don’t know why I pay to come here.

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★ 4

I’ve had to wait a while to get answers concerning the egym machines.

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★ 1

Just to be clear, the level of competence of the current administration and level of concern it has for its members is to reduce volleyball to 1 hr. Also making its members setup two net systems and take them down. This in contrast to basketball and pickleball which occupy 3-4x the time of the gym each. Their response to members who complain are to encourage them to leave.

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★ 5

The best gym ever! It has everything, it's clean and the people -- both staff and clients -- are friendly and welcoming. The pool is excellent. Plus I know that my money is going to a great cause.

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★ 5

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★ 5

The staff are wonderful – facility is always clean, and lots of great classes are offered. Love the community feel. The Towson Y has new EGYM equipment that I am loving – it’s really helping Keep me on track.

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★ 5

Recommend

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★ 5

I love the Y!!!!!

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★ 5

Best gym in world history, great community 👍

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★ 5

Great variety and quantity of equipment and helpful and friendly staff

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★ 1

My experience started out great, an older gentleman i believe his name was henry. We signed up for the try the Y membership. We travel in our converted skoolie with dogs. Day 2 of going to the Y we received a very rude call about our dogs in the bus.so I returned to the bus with my dogs That had fans in the front, ice water, and AC in the rear of the bus. 15 minutes later, we received another call this time from a YMCA employee. ( Zayvon ) was also very rude and side we had to leave because it was the busy time and parking is for valued customers and made it clear we are not wanted here. From my bus window, I counted over 40 open parking spots.

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★ 5

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★ 5

Love it so clean and family friendly! My go to place for me time and family time as a busy mom!

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★ 5

The Y is a wonderful place to bring your whole family for fun and fitness. The staff is very helpful and friendly.

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★ 5

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★ 5

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★ 4

Mostly a good place to work out, and the staff is friendly. However, there are a few caveats. The most frustrating is that for the last few years, this location closes several times during the year for staff training. Why can't they do staff training on their time instead of the time we expect? Hours are a bit odd compared to most YMCA around the country. Guest policy at this location is one of the worst in the country.

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★ 5

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★ 5

Great place I have enjoyed to work out and have a great time at the YMCA. I’ve been member there for a long time. I really loved it. Also my kids are loved it.
The staff are really friendly The place are really clean always. Thanks to all of you 🙏

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★ 5

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★ 5

Offers a "Rock Steady" program with excellent trainers and devoted Y volunteers. New EGYM machines provide self service workouts and electronic stats.

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★ 5

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★ 5

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★ 5

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★ 5

Great family and community oriented place. Staff is great and caring. Keep it up!

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★ 5

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★ 5

I just joined the Towson YMCA and its already been a great experience…

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★ 5

Great place to learn swimming and staff us amazing 👏

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★ 5

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★ 4

Great clean facility. Minus one star because they do not have the daily activities and programs listed anywhere other than the website. Other centers show the daily schedule as you walk in. You don’t know when open climb is or what classes are taking place.

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★ 5

Varied programs for all ages, competent and friendly staff, sparkling clean facility, lovely peaceful location… it’s all good!

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★ 5

I am blind, and was welcomed and greatly assisted by the Fitness Director Michelle, who personally showed me all the new AI EGYM fitness equipment and was sincerely interested in making sure all this wonderful new technology was accessible to me. I am very grateful For the welcome I received at the Orokawa Y in Towson and look forward to improving my fitness with this amazing new technology in the coming months.

Update after using this new, high-tech fitness equipment for several weeks now, I can attest that it is really helping me improve my health. It is not completely accessible to me as a blind user, because it can be a bit tricky finding the start button on the screen to initiate the exercise (I may affix a small clear dot to the underside of the screen to help orient myself to more effectively locate the start button). Other than that, it is overwhelmingly accessible so this is just a small hurdle. These machines do such a great job isolating the particular muscle group you are working, that the whole process doesn't take too long as a function of this high efficiency. It is awesome that simply tapping the wristband to the bottom center of the screen on each of the machines, that the machine automatically adjust itself specifically for your needs and prepares the electromagnetic resistance precisely for your purposes… a truly wonderful use for AI. One quirky problem: these exercise machines are so incredibly quiet because their resistance is electromagnetic instead of traditional metal plates, that it's difficult to hear whether or not the next machine in sequence is being used by someone… That's a challenge when you can't see too make that determination! The last thing I want to do is attempt to use a machine that's already being used by someone else… So I'm working on using an AI app on my iPhone/smart glasses to quickly determine if the machine is available before I attempt to adjust it and sit down.! (the last thing I would want to do, is inadvertently sit in a stranger's lap)

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★ 2

Nice gym. Gotta fix the sauna here, it’s been lukewarm for weeks now.

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★ 5

We love the Orokawa branch! The classes are always great, and the family locker room has plenty of private spaces. The family pool is a hit with its sprinklers and slide, but our favorite perk is the Stay and Play. The big kids have their own space, while babies get a separate area with lots of room and toys. My son always has a blast, and so do I!

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★ 5

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★ 5

Great friendly staff especially in rock climbing.and well maintained exercise equipment

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★ 5

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★ 5

I felt welcomed when I was considering joining and the friendly and family atmosphere won me over.

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★ 5

Good space, lighting, equipment and staff as well as fine lounge. What more could one ask for?

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★ 5

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★ 5

I love the Y-we activities are well run and always fun. The staff is always welcoming and ready to help. I always leave smiling

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★ 5

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★ 3

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★ 3

The place is decent, but basically runs on auto-pilot. This is exemplified on the weekends when there is often no staff assigned to the fitness room. This practice is dangerous, and demonstrates a disregard for basic safety. Add to that they no longer enforce various standard safety rules (e.g., footwear requirements), and often don't even enforce their own posted rules (like people taking pictures or talking on the phone) Additionally, for some reason, they keep making questionable changes to the fitness room over the past few years - the latest being a nutty choice to go quite heavy with dumbbells. Now they have TWO pairs of every weight above 40lbs, yet they have ONE PAIR of 15lb, 20lb & 25lb dumbbells. This while also taking away free space near the newly installed, second squat deck. Someone is obviously making decisions bending to the will of 20+ year-olds who want to go "heavy" serving the average age & abilities of the people who pay to use this Y. Don't even get me going about the bathrooms on the weekends. With the changes & the new year, you may want to avoid this place during January.

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★ 5

loved it

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★ 5

The new director came on board and makes sufficient changes especially in the kids play room. I’ve been coming to this location for several years and that was a great move! The staff is great and always welcoming!

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★ 5

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★ 5

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★ 5

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★ 1

Came here twice in two weeks to renew my membership, both times I spoke with different representatives who pushed me away to the customer service hotline knowing it was after hours. No one reached out to get a supervisor to further escalate my membership issue. Went to a different y, they escalated my issue showed empathy understanding and compassion and my membership got renewed in under 5 mins!!! The amenities are updated and cool but the customer service team sucks for complex issues.

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★ 5

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★ 5

I just come for the luxurious experience. I am still in awe after coming here for many years. Used to come to the old one even though I was going to Towson University with all the facilities. I knew this was the place to come for that true sense of community. From an occasional joke from an elderly person to the joyous noise of adventurous scaling the climbing wall. I think the Y hit the mark. Once again I thank you

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★ 5

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★ 5

Excellent customer service.

Short for "Little Sally Walker" ...childhood nickname. Thanks for your feedback

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★ 5

The Y is a great place for families. The staff is great and they have quality programming for all ages.

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★ 5

Each visit at The Orokawa has been pleasantly welcoming. Everyone is helpful and always smiling. It brings pleasure in knowing my children and I are able to come and be in a safe and clean environment. Becoming a member has been life changing! Thank you for making us feel like family.

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★ 5

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★ 5

Great pickleball and friendly staff

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★ 4

Awesome family pool minus the chlorine that kept me itching for 2 weeks later. This has never happened to me after swimming in a public swimming pool. It's a shame because their pool is great.

Everything in this Y is on the same level, which I really appreciate. Super convenient and accessible.

Great customer service

The lounge area is Filthy. I guess many individuals don't know how to clean up after themselves. Also, this Y serves free coffee.

Womens locker room was fairly clean. The plus is that toilets and sinks are automatic....love it.

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★ 5

Awesome place to workout. Staff members are friendly and welcoming. Clean and safe environment.

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★ 5

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★ 2

Updating my review strictly for the pool area. I enjoy the sauna frequently and it is often closed early several days a week. With no warning. What is the issue? And why can you not send us a notice?? I used to get notices all the time e and Parkville poll never closes. Many of us plan our workout around having access to the pool and sauna.

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★ 5

Harry is so kind, helpful and funny.

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★ 5

Very nice and clean facility.

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★ 5

Excellent place for sports and fun for the whole family. We love the pool!

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★ 5

Great place for family and friends to go get a work out and play .

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★ 5

Gone to many YMCAs and gyms in general. This Y is unlike many others. It's quite clear the staff care deeply for their members. Wonderful facility!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Everyone is so friendly and welcoming.

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★ 5

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★ 5

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★ 5

When signing up for the Y I was very nervous at first and wasn't sure how many times I would utilize the services there. But sitting down with a staff member and going over everything and then taking a tour of the Y. I soon realized how friendly and welcoming the staff is and how helpful it can be. I definitely will be spending a lot of my time here at the Y. I see how the Y values their members and there is a strong sense of family.

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★ 5

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★ 5

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★ 5

Great place to work out and socialize

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★ 5

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★ 5

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★ 5

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★ 1

rude manager and incorrect schedule

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★ 5

Pool, gym, basketball, and daycare, what more can you ask for!

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★ 4

Nice water and great hours for seniors in the lap pool. Pickel ball pickup games are the friendliest group I've found in Towson. Has 3 newly painted courts in April 2024 and one court in smaller gym. Missed 5th star b/c the workout machines connections to satelite tv is ify and the lost and found policy mishandles medium cost items like swim goggles.

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★ 5

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★ 5

The Towson Y is awesome.
> Great fitness facilities & equipment.
> Valuable programs.
> Wonderful expert fitness instructors that really care about people's needs!!
> Friendly neighborhood environment.
> Dedicated leaders who care about the Y employees and members!
> Your Membership dues are a contribution to your neighbors and a better world.

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★ 5

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★ 5

Upon leaving the facility on Monday night, I was warmly greeted a fond farewell by the GM. You have no idea how much it meant to actually see him out on the floor engaging with the members! This is a rarity in customer relations, so we really felt a genuine appreciation being there! THANK YOU!

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★ 5

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★ 5

This Y is so well-run. It's very clean, the staff is great and the pool is large. It feels very inclusive.

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★ 5

Super friendly staff

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★ 5

Me & the kids love ❤️ this Y. So many activities and the staff is always professional and friendly.

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★ 5

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★ 5

Friendly staff and good facility.

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★ 5

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★ 5

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★ 5

My daughter is very interested in the swimming lesson there because the instructor Kate is very nice.

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★ 5

I love going to the Orokawa Y. Whether I am working out or swimming, the energy there is always positive due to the staff, and other members of the Y community!

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★ 1

Former members, and they will not cancel our membership. We submitted a cancelation online, called, disputed with credit card company, and yet they're billing us the fee.

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★ 1

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★ 5

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★ 5

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★ 5

My name is Lisa Richardson and I have been a member for over 10 years. I recently joined a “Hip Hop class on Tuesday night at 6:45pm and it is the most fun and energetic class I have joined in a long time. It’s been over a month and every time I want the class to keep going, it’s the quickest hour. I wanted to share my experience so we keep the class on the schedule. The instructor is full of energy and is very enthusiastic. She gives energy that I have not seen in a long time. I make it my business to tell everyone I come in co tact with at the Y and in the neighborhood.

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★ 5

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★ 5

Pool is clean and instructors are competent and enthusiastic. I’ve enjoyed this Y for decades.

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★ 5

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★ 5

So many amenities for the whole family!!

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★ 5

Great people, from trainers to staff to members, in a great facility. A perfect way to start or end your day and have some fun along the way.

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★ 5

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★ 5

I wish they have acqua zumba classes in the evening, they had in the past

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★ 5

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★ 5

Beautiful space, very large and a wonderful variety of programming. It's our family's go-to Sunday spot.

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★ 5

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★ 5

Welcoming staff, friendly people all around. Classes are very good and do accept all fitness types and encourage participation. Equipment and pool and locker rooms in good condition. Sauna also well maintained. Really a place for everyone

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★ 5

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★ 3

Men’s locker room only gets clean maybe once a day. I’ve seen homeless people in the locker room multiple times. Equipments don’t get repaired in timely manner.

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★ 5

I really enjoy the facility, sense of community and the variety of strength training and cardio equipment.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

My family and I love the Towson facility and all that is offered. The swimming classes have really helped by children and I will continue to sign up for classes

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★ 4

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★ 5

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★ 5

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★ 5

Great facilities and super family friendly. I'd highly recommend this Y.

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★ 5

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★ 5

Naked old men in the bathrooms. Every bathroom. Just constantly. Every way you look. Naked old men. They just appear. I was takin a leak once right before closing, not a single soul in the place. I spend about 3 seconds peeing, open the stall door, naked old man. Right there. I have no idea how he even got in bro he was just standing there, wrinkled, the skin hanging off his white pasty body like a sheet. He didn’t even take a shower or anything he just stood there while I slowly left. Waited for like 30 mins after closing outside to see if the old sap was ok. Never saw him leave. Spine chilling. That’s why I am scared of ghosts. Stay safe. Still 5 stars cus wonderful pool and many treadmills.

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★ 5

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★ 5

Wish the other YMCA had a nice sauna like this one has

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★ 5

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★ 5

Good facility, attentive staff.

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★ 5

What's not to love. Year round pool, fun exercise classes, and easy to use equipment

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★ 4

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Returned after 5 years. Very helpful and friendly staff. I appreciate teenage and up spaces.

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★ 5

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★ 2

We only joined this gym because they have daycare do we can work out while our daughter is watched. Turns out the hours are very limited especially when schools are closed and it’s needed most, in summer. Then you drive over and they are full and there’s an hour waiting list. This gym needs more daycare personnel and better hours.

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★ 5

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★ 1

My family have been a Y member for around 5 year, and I think I will cancel my membership due to a recent very unpleasant interaction with their "executive director", who IMO is very arrogant, insensitive, and can not take any complains/criticism.

Of course there're more reasons for the cancellation other than this unpleasant "director". I normally only went to Y once a week on Friday afternoon with kids for the swimming in the lap pool. But it's getting very crowded within the last year, there's only two or less lane for open swimming in any given weekday afternoon, the main reason is that within the last year they dramatically increased their swimming team training sessions ( which need extra payment and takes up three lanes) and maybe more swimming classes ( which also need extra payment and take up 1-2 lanes), so there's very few lane left from their 6 lanes lap pool. Even if you are lucky to get an open lane, their closing-indoor-pool-for-any-lighting-within-6-miles-radius policy will interrupt your swimming surprisingly often during summer season, even when it seems sunny outside...

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★ 5

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★ 5

10 out of 1p service and experience

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★ 4

After six weeks of cardio rehab, today was my first day back after a 1.5 year COVID lockdown. I'm vaccinated and boosted. I had to have 3 stents put into my heart due to my inactivity. My session was a great one today. Treadmill and six weight machines. I'm starting to build back to where I was 1.5 years ago. Thanks, Orokawa!

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★ 5

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★ 5

It’s a good place to go and work out the best, gym

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★ 5

Fun family atmosphere. Clean facility. Excellent staff.

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★ 5

Admittedly, my husband and I don't use The Y to its fullest extent but I can comment on the gym portion. We specifically chose The Y because of its relaxed and diverse atmosphere. As people looking to be healthier, it feels like a safe space to exercise and not at all like a place we don't belong. Clean facilities, plenty of options, and friendly folks abound!

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★ 2

Overcrowded pool. Not the place if you plans mainly to do lap swim. There is always something going on there, either water aerobics, swimming lessons, swimming team, people can wait 15-20 min to get an open lane. The lap swim pool is always dirty! Although I complained for the mangers/workers there few times, doesn't seems they are going to change the overcrowded situation.

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★ 5

Evett was super helpful and answered all my questions with such a friendly and polite demeanor. Im joining the Y. Thanks!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love my Y in Towson. They keep the schedule full and the facility clean. Definitely one of the nicest. Great place for family fun or to get in a workout! Whatever your fitness goals or level the Y has something for you

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★ 5

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★ 5

Jan’Nel service delivery at the membership desk was superb.

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★ 5

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★ 5

Have a good one !

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★ 5

I go to the Y every day. I swim three days a week and lift weights three days a week. On the seventh day, I ride an exercise bike and use the rowing machine. The Y keeps me healthy and fit.

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★ 1

There is a young lady with a piercing across the bridge of her nose, who works the rock climbing wall who think it is acceptable to interrogate children. The young adults in stay and play are very kind and helpful.

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★ 5

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★ 5

Friendly staff, clean and well organized 👌

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★ 5

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★ 5

Love the Orokawa Y in Towson! Lots to do for the entire family - many different programs and activities for all ages and abilities! Staff is friendly, building is nice, plenty of parking (although it does get close to full on weekends!), including ADA spots close to the door. Our grandsons play soccer here and we thoroughly enjoy watching them play at the Y!

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★ 5

The YMCA in Towson is one of my favorite places to go not only do they have everything and more that you could want in a workout facility. They're swimming pool and the activities for kids are endless the people there are amazing friendly helpful and it's just a wonderful place to belong.

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★ 5

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★ 5

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★ 4

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★ 4

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★ 5

Excellent facility, professional trainers, and top notched staff.
Rita

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★ 5

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★ 5

The staff is fabulous and the facility is lovely. I'm here several times a week. What a great deal.

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★ 5

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