★ 5

Place is mad good

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★ 5

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★ 5

I’m a regular at my Crunch in Ithaca, NY but was staying in the Danvers area in order to spend time with my elderly dad who presently is in the Beverly Hospital. As many who lose a parent know it’s horrific to watch your hero or heroine parent fading from old age and illness. I decided to leave the hospital for a couple of hours (my dad got me hooked in fitness many decades ago) for some self care and signed up for a HIIT class by Carolyn. Carolyn was fun, fantastic and really shined some light on me during and dark day. She didn’t go easy on me, wow great workout! Thanks Carolyn and Danvers Crunch! Carolyn I really enjoyed meeting you!

Source: Google

★ 5

My experience at Crunch in Danvers has been amazing thanks to the class instructors Rose and Annie. They are gifted teachers, each in their own way. They foster an environment of support and growth, which helps to build a community of strong women. I feel stronger and more confident as a result of my participation in their classes. 🙂 Thank you Rose and Annie!!!

Source: Google

★ 5

A place that is inclusive, supportive and empowering, 5 stars for Crunch and its crew!!

I recently rejoined after a year of living away with no real weight and stamina routine and NEEDED to get back into shape, I knew what would shift that are Rose Perry's classes and instruction- so to Crunch I came. Rose's training and energy have been things I have loved since I met her over 17 years ago. If you need to transform your body- she is your person.

Rose is one of a kind, she empowers each person she works with- no matter their starting point. She helps you build muscle, endurance, form, balance and a unique strength that you will use in the gym and in every day life!!! Being away from her instruction made me appreciate her all the more, and my body is already seeing positive shifts within 2 weeks of her instruction.💪🏼☀️

Also a huge shout out to Morris who helped me with the sign up process with patience, kindness and genuine friendliness, he took the time to make sure the app was all set and I was fully aware of all things Crunch and that I was good to go. He is always there to greet with a smile and it makes such a difference!😁

To mix things up I also love taking the Zumba classes on Saturday Mornings with Jenna who always brings a smile and joy to her classes. 💃🏼

I look forward to trying classes with the other instructors as well, so far everyone has been amazing and Crunch has been exactly what I needed.

Source: Google

★ 5

Crunch fitness in Danvers has a great atmosphere. The gym is always very clean, there is plenty of equipment, and all of the equipment is kept in great shape! The staff is very helpful and knowledgeable, especially Cody and Morris. I highly recommend this gym!

Source: Google

★ 5

Danvers crunch fitness instructor Rose is the best! she’s motivating and welcoming and her classes are why I’m a member

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★ 5

Since I joined I have done the 5:30 classes with Rose. She is a great instructor. Her classes are challenging while always making sure you modify as needed.

She is always encouraging and making any corrections to your form to ensure you are doing the exercise correctly to avoid the possibility of injury. She is a huge asset to your gym

Source: Google

★ 5

Well, all I can say is that I’ve been working out with Rose for over 10 years and she still challenges me every time I step into work class. Don’t lose her. Your classes will go downhill.

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★ 5

Big shout out to Rose P. at Danvers location. She is not just a trainer and instructor, she's a true motivator. Her genuine passion for what she does shines through in every class. Her encouragement keeps us going even on the toughest mornings. She pays close attention to everyone's form, ensuring we get the most out of every movement. Her positive energy and encouragement make all the difference and keeps me coming back . She is truly dedicated to her craft. You are guaranteed to leave feeling stronger and positive. She is simply amazing.

Source: Google

★ 5

I’ve tried a few gyms in the area before I landed at crunch. for me it works best because of the class schedule offering. I can get in and out quickly knowing I got the best workout for my busy schedule. After finding crunch’s trainer Rose, I only take her classes. She’s experienced, knowledgeable, able to manage different skill levels at once and by far the most efficient trainer I’ve worked with in the 20 years I’ve been in gyms. She’s friendly, motivating and most of all cares for each person who enters her classes.

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★ 5

Amazing gym environment, all the gym equipment you need, been coming to this gym for over a year and never had a problem.

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★ 5

Best gym in the area! Love Morris, greatest front desk worker. Always greets everyone with a smile

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★ 5

By far best gym in the area. You can't beat the price. Great equipment and extremely clean. Staff is professional and knowledgeable, especially Olivia, who is consistently providing tips to members in efforts to help them achieve greatness. Love this place.

Source: Google

★ 5

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★ 5

Rose is my trainer at Crunch. She is great and knowledgeable, everyday feeling stronger thanks to her and the team at Crunch. Also another great employee of Crunch is Cody the General Manager he is super helpful and professional. Crunch is impeccably clean and always running smoothly. Thank You!!!

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★ 5

We love morris

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★ 5

Morris is my favorite part about coming to Crunch Danvers

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★ 5

I love this gym bc of the classes and especially Rose as an instructor she is motivating knows what she is doing switches up the classes and has fun! Love her!

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★ 5

Rose is the best trainer ever!
She is the reason why I am committed to Crunch!

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★ 5

The only reason I come to this is because of Rose ...she is the best!

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★ 5

The GM Cody is the best in the business. Best gym in Danvers by a mile. God Bless Crunch Fitness Danvers

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★ 5

Rose is the best,I would not be able to do half of the things, if it wasn’t for her .Thank you for having my back.

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★ 4

Only 3 showers for woman and two for men

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★ 5

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★ 5

⭐⭐⭐⭐⭐
I can’t say enough about Rose P. the absolute best trainer I’ve ever worked with! Her infectious energy and genuine passion for health and wellness have completely transformed my fitness journey. From day one, she took the time to understand my goals and tailored every session to push me just the right amount. Her motivation is unmatched—always encouraging me to dig deeper while keeping the vibe fun and supportive. Thanks to her expertise, creative workouts, and constant positivity, I’ve achieved results I never thought possible. If you’re looking for a trainer who truly cares and drives you to succeed, Rose P. is the one! Highly recommend!

Source: Google

★ 1

I honestly loved this gym since it opened and signed up as one of their founding members to get a good deal. Have been going for almost two years and always recommended this place to everyone. But, today we had the worst customer service experience with their general manager Cody. My boyfriend and I both have separate gym memberships here and come every weekend to work out together and NEVER have issues. We loved the staff and made some friends there.

But, I was disgusted with the interaction with their magical manager Cody. My mother has multiple sclerosis and has difficulties and has been nervous to join the gym again. So, we asked her to come with us as I can have a guest with my membership so she could work out with us and we could watch her to make sure she was OK. WELL, my boyfriend was helping my mom as we both helped her. She was so excited and was planning to sign up herself to work out with us more.

Dear Cody, as a fellow manager as myself- you could of approached us in a much more respectful way as you asked to speak to my boyfriend and started to belittle him saying he was “training” my mom and threatened to cancel his membership. While explaining we were trying to help her you instead decided to become confrontational and told us we thought you were stupid and started to escalate the conversation for no reason. We were really upset with this situation and then YOU decided to cancel my boyfriend’s membership on spot after your ego got hurt. I also canceled my membership on spot and will be calling corporate as I am extremely disappointed. There is so many other ways you could have spoken to us and treated us but, CLEARLY you lacked the proper leadership skills and training.

It’s really funny because just a few weeks ago when we brought my mom with us, you told us you worked over 60 hrs +, someone called out and you didn’t care if she came with us. But what made today different? You lost on two memberships today and a potential two more with my parents joining the gym as well.

It’s totally fine, as I left and signed up at choice fitness in Danvers after we left. If you want a REAL gym and want to be treated with respect … please save yourself from this awful place and don’t go here. My mom felt awful from the whole incident and want to say that I’m so disappointed in you as a leader. No wonder you can’t keep any managers there because clearly it’s a toxic environment. ✌🏽

Source: Google

★ 5

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★ 5

I joined in Nov and started training with Rose. She is the best! I love my workouts, the staff, the facility is great. Enough room for whatever you need to do. Just upgraded so I can take classes. Crunch changed my life at 64!

Source: Google

★ 5

I love the classes . Rose encourages us to push ourselves to get stronger and fitter . She shows ways to do the exercises for all fitness levels .

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★ 5

Rose P. is simply the BEST! Her HITT and group classes are challenging but fun, and music is always on point. She always engages everyone in the class and makes sure everyone is working at their own levels. I also personal train with her. She is so motivational that I hate when I have to cancel. Keep up the great work Crunch Danvers.

Source: Google

★ 1

My experience at Crunch Fitness has been quite disappointing just signed up for this gym last Sunday and due to the lack of adequate equipment and maintenance. The gym only has one machine for each exercise, which becomes a major issue when the equipment breaks down as there are no alternatives available. This results in long wait times to use the machines, especially during peak hours when multiple people are trying to access the same equipment. Despite its convenient location, the constant struggle to complete a workout due to equipment unavailability greatly diminishes the overall gym experience.
You definitely wanna do a walk through before signing up!

Source: Google

★ 5

Rose is true asset to the gym. Her positive energy is inspiring to every class she teaches. She is the reason I joined a continue to come each week. Thanks Rose!

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★ 5

Truck driver passed from here It’s a clean gym with Goode machine 👍🏼👍🏼👍🏼

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★ 4

Great fitness for all levels
Lots of space

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★ 5

Great environment and staff.

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★ 5

Equipment is good and Paul helped me with issues regarding payments amazing staff thank you so much Paul!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Whenever I walk in Andrew and Tyler are very welcoming and motivating.

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★ 5

Best gym around love it there. I know Lifetime employees that come here just for the squat racks and specialized equipment. Ask for Andrew for all your fitness question and membership needs he rocks and knows his stuff!

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★ 5

Great costumer service

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★ 5

Great place, great workers. Andrew Tyler and Max are the goats. Me love crunch

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★ 5

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★ 5

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★ 5

Super friendly manager andrew was kind enough to waive my late fee, the staff truly care!!

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★ 5

The two employees at the front desk named Andrew and Tyler were really helpful in explaining the memberships to me and overall were really helpful. I can contribute them as a reason as why I signed up.

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★ 5

Come here every weekend and Andrew always has the best energy!!

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★ 5

Best gym! Andrews one of the best workers here!

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★ 5

Went in today with a late fee, but the gentleman Andrew at the front was a blessed man and waved my late fee, kindness is free, crunch is great!

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★ 5

My favorite gym!!

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★ 1

I changed my debit card and my payment didn’t go through, so I was assessed a late fee that was almost the amount as a monthly payment. They said they’d only waive it if I left them a positive Google review. That’s very sketchy and clearly they’re paying for positive reviews. Avoid.

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★ 5

10/10 service. Andrew is excellent, atmosphere is great. Highly recommend

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★ 5

Andrew always asks me what I’m going to work out on and Makes it personable unlike other check in experiences

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★ 5

You should have a contest called “who’s the crunchiest?” 🤣🤣🤣

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★ 5

Andrew was very attentive and kind, he helped us out since we had a couple guests. Great experience.

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★ 5

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★ 5

Beautiful brand new gym with great staff always willing to help

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★ 1

Horrible customer service from Dylan and Scott. You can’t talk to customers like that and expect them to come back to workout

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★ 5

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★ 5

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★ 5

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★ 3

Even though the equipments great and the staff are chill the closing times are just incredibly annoying especially on the weekends, as they’re only open until 5pm Sa and Sun. Their Hiit training classes are also so damn annoying, they blast the music from 5-7:30 so loud I can hear them through my earbuds. I couldn’t complete my workout because it was so loud and it was giving me a headache. I’m definitely going to see if there are other weight oriented gyms in the area, as I especially want my late night gym sessions back!

Source: Google

★ 5

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★ 5

Scottie’s the goat

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★ 5

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★ 5

Paul let me charge my beats without hesitation he was very helpful and always is when I need a special request, he is the best !!

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★ 5

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★ 5

Best gym on the north shore

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★ 5

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★ 5

Great gym! Very well maintained and solid equipment

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★ 5

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★ 5

First class facility.

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★ 5

Crunch Danvers is great, Scott and Andrew are great staff.

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★ 5

Scottie and Andrew are the best!!!

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★ 5

Paul helped me out a ton. Great guy! All around 5 star

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★ 5

Scottie is the goat!!!

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★ 5

Paul is amazing. Love the staff and gym

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★ 5

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★ 5

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★ 5

Very great and welcoming management at this gym! The gym is super clean, and is a great workout environment.

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★ 5

Best gym ever! Andrew is the best, he always helps me out! Amazing community! Super clean too

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★ 5

very clean and brand new equipment! Nothing out of order which is what I see all the time at other gyms. definitely recommend signing up

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★ 5

Been going here a long time now great environment to be in the general manager Paul is a very good guy that cares about the people of the gym

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★ 5

Andrew and max and Dan were very helpful at the front desk

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★ 5

Andrew over at the front desk is the best to ever do it. No one works harder than that guy, actual beast. Everyone needs to make sure to give that guy his flowers cause he is the goat no lie. Thank you to crunch and more to Andrew for the help.

Source: Google

★ 5

Great staff!

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★ 5

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★ 4

Affordable gym with good variety of weights. Great staff- most if not everyone has been super helpful and friendly. Locker room is not bad. Decent showers and enough space without being cramped (usually its no problem when Crunch isnt busy). My training sessions so far have been productive and challenging. I have heard only good things abt their fitness classes. Definitely worth trying this gym out.

Source: Google

★ 5

Great gym, great environment & great staff

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★ 5

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★ 5

Crunch Fitness has been an incredible home gym for me as of recently. The shear amount of friendly employees and welcoming help of just other gym go-er creates an awesome environment to help me achieve my goals. Every time I walk in it’s more than just a hello and it is a great feeling knowing that the employees who work there actually care about your day and are excited to see familiar faces daily. The gym is well kept and the trainers are incredible. I look forward to a personal training session with the manager Paul, as his high energy and friendly attitude will push me to work harder! Andrew, Max and Dan have all been super friendly and helpful! Crunch fitness in Danvers is HIGHLY recommended

Source: Google

★ 5

great gym, nice staff, clean.

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★ 5

Crunch Danvers is an awesome place to work out with nice equipment and facilities. You always feel welcome here with super friendly staff, Scottie especially always is kind and welcoming, well spoken and helps with any questions I have, especially when starting at Crunch.

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★ 5

The upkeep with the gym makes it still look brand new! The staff is friendly and knowledgeable. Best gym in the north shore, and for the price you can’t beat it.

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★ 5

Best gym ever nice staff love it here soooo much

Source: Google

★ 5

Crunch Fitness in Danvers is a stellar workout gym. The professional staff are amazing; every individual is greeted upon walk in with respect. The staff whether manager, check in staff or personal trainers all care that your individual workouts are meeting your expectations and goals. I have never felt intimidated at this workout gym. The new facility is clean, large with plenty of individual space and organized to find the equipment you need. I attend various times of the day and have never had to wait for a piece of equipment. The clientele are respectful of your workout routine and share space. The positive energy from the Regional Manager Scott and Manager Paul is abound! They are supportive of the clients as well as their staff. Olivia and Sydney are young female personal trainers who push me beyond my limits in a safe practice. They work cohesively together to provide quality workouts 2-3 times a week for me. They have my personal workouts documented on their tablets for reference as needed for weight change or repetitions. I highly recommend Olivia and Sydney if you are looking for a solid workout! The personal trainers listen to my goals and we change up weight and cardio to see long term results. Olivia and Sydney are knowledgeable with health,, fitness and nutrition. Olivia and Sydney want their clients to succeed! You cannot beat the price of this workout gym for all that it has to offer. I enjoy the hydro therapy after my intense workouts to recover for ten minutes. The Danvers
location is perfect for women who need to run errands after their workouts on the North Shore. There is not one negative aspect and I have been at Crunch Fitness for five months. I thank Scott, Paul, Olivia and Sydney for the positive energy they provide daily for the clients; I commend you! Truly thank you; I am blessed to have such strong and healthy energy in my life!

Source: Google

★ 5

Super cool staff feel very comfortable working out here

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★ 5

Had a great time! Staff were great and good equipment

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★ 5

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★ 5

Love this gym so much!!! The staff is extremely supportive and helpful at all times. I come here daily and have yet to have a bad experience. Paul, the manager has been extremely welcoming and will always help with whatever I might need.

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★ 5

Great gym environment‼️ Just wish the plate loaded row machine was normal.

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★ 5

Paul is so kind and remembers everyone’s name! Such a welcoming environment to walk into and walk out feeling better then you came in. This place is AMAZING!!

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★ 5

AMAZINGGGG BEST GYM IN MASS

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★ 5

Its Aidan Jones i love this gym very anabolic if your looking to get big and get great workouts in come here

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★ 5

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★ 5

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★ 1

Awful. Guys at the front desk do nothing gym is dirty and broken machines

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★ 1

Gym is not bad, has lots of equipment but the hidden fees!!!! I was charged hundreds of dollars on multiple occasions from this gym, be careful! I signed up for the initial $10 a month plan and it was never that! Let alone that cancelling your membership is almost impossible, I had to just cancel the card. Decent gym, terrible customer service. If someone does see this who works there, I am more than happy to show you the bank statements but like you’ve told me before there’s nothing you can do. Edited 11/25, I have been a membership of gyms before and am well aware of the annual membership fee. Being charged 3-4 times the annual fee price for a membership is no excuse!

Source: Google

★ 5

Love this gym! Super clean, brand new equipment- the staff are always friendly. For the cost of a monthly membership this gym is great. Highly recommend.

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★ 5

One of the best gyms I’ve been too highly recommend the training services. Great machines and open spaces for cardio workouts

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★ 5

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★ 5

Gym is very affordable and has a ton of equipment options. It does get busier later in the day but the mornings are great.

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★ 1

I you want to use the hit zone between 5pm and 7:30pm then this is not the place for you. Doesn’t matter if the equipment you are using is not being used and you are not in the way of a class. You will be told to use equipment in other areas and piss off other gym goers.

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★ 5

Love this place!

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★ 1

Gym allows no way to cancel membership. Manager at Crunch said ‘call this number.’ When I told him that the number doesn’t work, he said ‘Well, that’s the number I have.’ Online option doesn’t work either. They do not send confirmation. I HAVE TO GET A NEW CREDIT CARD IN ORDER TO GET OUT.

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★ 1

difficult cancellation process. Tried to cancel in person only for them to say you can’t. You then have to fill out a form online and then they never get back to you after that.

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★ 2

I went through the same issue as a few of you. I had gotten injured (not at the gym), so I tried to cancel. I wasn’t allowed to cancel due to a bill accrued plus their annual fee was charged and was sent to collections for 250

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★ 5

It's good but I don't like the schedule

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★ 2

I needed to cancel my membership, and was required to fill out a form so that I could be contacted, to officially end the membership. I was never contacted, and had to call the corporate headquarters, who had to give me a unlisted number in order to finally cancel the membership. Because I had only given 28 days notice (instead of 30), I was billed for an additional cycle. The facility itself was clean and well-maintained, but cancellation is very difficult.

Source: Google

★ 1

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★ 1

DO NOT GO HERE

I signed up online before they opened and I called to cancel my membership after the first month. The cancellation was not processed and I just had to pay $200 to a collection agency to not have it reported to the credit agency.

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★ 1

Buyer beware!!!

I have never actually stepped foot into this gym but I bought a membership online in October 2023. I cancelled this membership in November. This gym sent a $200 charge to a debt collector without reaching out to me once. I am now trying to settle this with the debt collector.

Source: Google

★ 5

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★ 4

I love the classes...Rose and Christina are great! They're always switching it up so you get the best work out. My only complaint is there are never enough weights, especially the lighter ones, 5lbs & 8lbs...you need to get there early in order to get the weights you need....was told Crunch was ordering more weights for the classes but that was months ago....still no more weights as of this morning...I had to search around the gym to find 5lbs and 8lbs...and only found 5lbs...

Source: Google

★ 5

I have been training and taking classes with Rose since November, she is fantastic!! Through hard work and her support my body has transformed. I can’t recommend Rose or the Crunch Danvers gym and staff. They are always very friendly and welcoming. The gym itself is easy to manuver and there are a ton of options to change up your workouts.

Source: Google

★ 5

Crunch Fitness offers a good variety of classes with well trained instructors. Rose is an excellent instructor. Her classes are different all the time, she is always switching things up to keep the class challenging. Rose is very supportive and she encourages everyone to work at their own pace.

Source: Google

★ 5

If you're looking for an affordable gym that offers exceptional value, this is the place to be. The gym is well-equipped and provides an excellent environment for fitness enthusiasts of all levels. One of the standout features is the quality of the instructors, especially Rose. She brings great energy to every class, making workouts fun and approachable while ensuring they are challenging and effective. For the price, you can't beat the combination of quality instruction and facilities offered here.

Source: Google

★ 5

I felt welcomed into this club immediately. The instructors and personnel are very friendly and helpful. I found classes that help me with strength and stability at an older age. The instructors usually give modifications which are helpful if needed for a certain exercise. I am happy I joined Crunch Fitness.

Source: Google

★ 5

I’ve been with Crunch Fitness for almost a year now, and I couldn’t be happier with my experience. The facility is top-notch, with a wide variety of equipment and classes that cater to all fitness levels. Lisa at the front desk always greets me with a smile and friendly hello when I walk in the door.

One of the standout features of Crunch Fitness is the exceptional quality of its instructors, particularly Rose. Rose brings an incredible energy and enthusiasm to every class she teaches. Her workouts are challenging yet enjoyable, and she always takes the time to ensure that everyone is performing exercises correctly and safely. Rose’s motivational style and positive attitude make even the toughest workouts something to look forward to.

The cost is inclusive of the classes, and very resonable. I highly recommend this gym to anyone looking for a supportive and dynamic fitness community!

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Let me know if you’d like any adjustments or additional details!

Source: Google

★ 5

Zumba on Thursdays at 5:30 is an energetic & fun class! The instructor Alondro is such a great dancer!

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★ 5

The gym is clean and the equipment is in good condition. Rose, one of the fitness trainers, is superior at her job. The best trainer I have ever had. She is very knowledgeable and puts thought into the fitness sessions. She is a great motivator. She also teaches classes which I highly recommend She is a must if you plan on taking fitness sessions or classes.

Source: Google

★ 5

I’ve been a member since September and am so happy that Crunch opened up in such a convenient location. I prefer group classes and found a welcoming and encouraging environment with Rose’s 5:30 am classes. She motivates and challenges me on a regular basis. It has paid off in dividends with not only my physical health but in my overall attitude and mental health!!

Source: Google

★ 5

I joined Crunch in Danvers a few months back and could not say enough how wonderful the staff has been. I never feel intimidated or out of place. I feel like I have finally, at 58, found a place for me. I have been personal training with Rose once a week and she has challenged and encouraged me to do more than I thought that I could. I also take classes a couple of times a week and look forward to them because I feel like I actually belong there. It is refreshing to not only get in the training that I need but to feel truly a part of the group. Come join us. We will welcome you with open arms.

Source: Google

★ 4

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★ 5

I just joined crunch fitness and I have absolutely no complaints at all. Everyone working there are beyond helpful. I had my kickoff personal training session with Connor and he was amazing, I had an awesome workout and he really challenged me. I would 100% absolutely recommend this gym.

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★ 5

Rose is fantastic! Her classes are high energy & fun and I'm feeling muscles I didn't know I had!😂

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★ 5

Easily the best gym i’ve been to in the Danvers area! New management has turned the gym around for sure.

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★ 1

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★ 5

The classes are great! I appreciate the early morning times and enthusiasm and encouragement from Rose! It's a great gym and certainly cleaner than others I've been to!

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★ 1

Planet fitness is so much better I wanted to try this place the hours suck here everyone knows planet fitness is up 24hours 7 days a week

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★ 5

Great gym

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★ 1

I wish I could give 0 stars. I came to crunch on 02/12/24. I’ve signed up to crunch before it opened. I was never told that if I had a late payment then I would be charged an extra $15. I never have been to a gym where people get charged extra for being late. I lost my debit card and I had to get a new one. I had so many things other important things to update my accounts in which I didn’t remember to update my payment method for the gym. I was only 5 DAYS late. The manager said I was more than a week late. I find it very funny that my friend had the same situation a couple months ago and she was never charged a late fee. She was late for more than a week. I tried to explain to the manager that I lost my previous debit card and I got a new one. Manager didn’t even care or give me a warning about it. I feel discriminated because my friend is white and I’m not. She was never charged $15, but I was. I came to the front desk again, trying to dispute it but the manager already left. Another employee said “sorry I would’ve adjusted it off, but my boss already processed it”. I did end up looking at my contract. I signed up for crunch on 07/15 and I would’ve expected that my billing would be every 15th of the month. Since crunch was still not opened, my contract renewal date said TBD. I was never mentioned what my actual renewal date was. I did try to email the manager email and no one has responded. Nor they have a corporate number that they were able to give me.
Update: I called the manager Scott on 02/13/2024 to complain about my issue and with 15 minutes there was no solution. He didn’t try to resolve the situation. I did mention to what his employee said about adjusting it off of his manager wasn’t there. Scott said “oh you’re trying to get my employee in trouble. You can give me his name if that’s what you’re trying to do”. My friend was a witness when his employee said this. I didn’t get the employees name, but he is the tallest one. He hung up the phone on me. I never had this issue at any gym I’ve been to.

Source: Google

★ 1

BELIEVE THE OTHER NEGATIVE REVIEWS. I would give zero stars if I could. I signed up when the gym opened. I went to cancel my membership in person where the gentleman clicked a couple times and said I was all set. I even asked him if I would be charged a cancellation fee and he said no you are all set. The next day 1/8 I noticed a $26 charge and thought to myself oh bad timing. The last time I used my membership was 1/8/24. On 2/7 I was charged another monthly charge of $26 and called to be reimbursed since I had cancelled in person. They told me they had no record of me cancelling since I didn't sign the paper. I told them what happened and that the staff member said I was all set. He never told me I had to sign a paper. So I said well I can come in and sign the paper, but would they please reimburse the extra month I was charged. To which they said again we have no proof you cancelled. I still have been going to the gym as a guest and couldn't believe they were going to lose two customers over $26. To which Jon the Regional Manager told me sounds like you're squabbling over $26. I am blown away that this gym would hire such rude and unprofessional staff. Yes I am squabbling over $26 since I hadn't used my membership in a month and canceled in person like they told me to. Aside from that issue machines are always broken, the women's rest room NEVER has toilet paper in it, and personal trainers are always bothering you trying to get you to sign up for sessions. I would never sign up for this gym with the way the staff treats people and won't make their mistakes right.

Source: Google

★ 1

If I could give no stars I would. Just like everyone else I was lied to when I signed up for 3 months of the PT program. I was told it was for 3 months. I was told that the 4th month would get reimbursed and then they continued to charge me for a 5th month. Now Im worried because zi made it very clear that I nonlomger want the reoccuring and I cancelled 30 days prior to next billing but Im worried that Im going to get charged again. I cannot afford this anymore. I have emailed the regional manager and have heard nothing. This is unacceptable.

Source: Google

★ 1

Don't Join!!! Very disceptive practice , given misinformation to join, and transaction. Now fighting to get the hell out of contract. Got charged when weren't suppose. I signed up with husband during black friday promo 11/24/23 Was told $1 for signup and free rest of year. No charge till January. They didn't have particular machine I wanted. I stayed one week and didn't like it. I literalky only went in 2 times 1st week. I canceled on 12/26/23 told will not be charged.
I then noticed on credit card on 2/1/24. 63.98 charged on 12/26/23 for me ad husband 31.99 ea.
Then 31.99 on 1/24/24 and 69.99 annual. Danvers, MA stated I didn't provide 30 day and charged from Dec - Jan. I was not aware of charges yet I never went since I was canceled. They never told me I was being charged once quit or still had 30 days.
Print on contact says annual 59.99. They charged 69.99 but yay they will give me back $10. Now hubby not happy there and wants to cancel. Didn't like told no charges in Dec then charged. Well today 2/1 need 30 day. Cancel today will still be charged on 2/24/24 31.99 member until 3/24. What happens to 30 day notice. Now giving 55 day notice. Why not charge only until 3/1. Should not pay another 31.99 in Feb.
Manager Scott in danvers giving me total hard time. Will not cooperate. Wants to give me free training session. I DONT WANT IT. I QUIT. what the hell do they not get!! I was charged 31.99 and thought couldn't go as quit already. I'm disputing charges on credit card. I'm fighting them tooth and nail.
Awful customer service!!! I'm not done. I will also post in yelp.

Source: Google

★ 1

Deceptive practices when it comes to Personal Training sessions. They keep automatically charging you. In addition when you ask to have it rectified they refuse. Regional Manager Aman does nothing to make it right. On top of that, they have deceptive practices with their nutrition program. They have people pretending to offer a free service for nutritional goals etc. They string you along until you ask what the deal is. It is not until then they say there is a charge. On top of that watch for other fees that are not highlighted such as a $2.00 processing fee each month. In sum, this gym is not ethical,and has de eptive practices. I was excited to join. This has been an awful experience. The only ask was to do the right things for the right reasons. They did not. Not customer or consumer friendly. You would be best served to join any other gym than the Danvers Crunch Gym. The new owner obviously does not care. This trickles down to Aman the Regional Manager
as well as all Danvers Mass Management staff.

Horrible experience thus far. Not consumer friendly and simply deceptive and an unethical club.

Specifically Danvers Mass. CLUB ON Newbury Street next to Stop and Shop.

Go anywhere else but here. Or expect to get ripped off.

If your in the middle of this as well, get an attorney . The owner of this new club is not reasonable or ethical.

Source: Google

★ 5

Source: Google

★ 5

I absolutely love it here!! I left Planet fitness because there were no HIIT classes and their personal training was awful. From my first class with Rose I was completely loving the workouts and now have her as my personal trainor. I am down 13lbs since I started in mid November. The only thing I am hoping they add is some late afternoon classes on Friday, Saturday and Sunday for those who work those days and can’t make the am class.

Source: Google

★ 1

I wish I read reviews before joining, I got caught with their PT plan and recurring billing cycle, I also had to go several times to get a form signed to cancel the plan after having 3 missed sessions with the trainer. My last interaction was with Ahmad, a regional manager who assured me that my PT plan was cancelled, however, I just received a letter from my credit card stating that my membership was active and I'm being rebilled. I've never encountered such a disorganized, sleazy gym, stay away at all costs!

Source: Google

★ 5

Rose is my trainer @ Crunch and for all you ladies who may feel the "change" your strength days are not behind you!! Rose will make u a believer...Even her classes ..worth the $ an investment In you is the best accessory there is!

Source: Google

★ 1

Pt has horrible management never sign up for the program. The thing they dont tell is you after the 3 months is over they have a reacquiring charge that you can only cancel 30 days before. My PT cancelled on me for more than half my sessions for two months. the manager "Dough" or whatever will lie to your face to say the issues been resolved but another charge will show up in your bank account. they will prob respond and say email the managers at crunch,. and the main manager told me straight to my face they wont respond because of liabbility and will not respond to you at all and wait till you show up 4-5 timesd to finally cancel your membership/pt and lie on the form to say its because of "moving" and not because they scamming and lying and have a manager who is never there and that dont know how to help with anything.

Source: Google

★ 5

Source: Google

★ 5

This gym is the best gym I have been a part of ever. Great staff and management that will go out of your way to make sure that your customer experience is excellent. Manager is a great dude as well!

Source: Google

★ 5

Great gym, 10/10. Great management, great trainers, even better MSR’s. Healthy, welcoming environment.

Source: Google

★ 5

Great gym! The equipment is awesome and all the staff are very friendly! Especially the managers always super helpful and supportive.

Source: Google

★ 5

Awesome gym. Nice equipment, friendly staff.

Source: Google

★ 1

When I signed up for the gym it was prior to them opening and I was told it was cancel anytime. I signed up for personal training and said I only wanted to do it for ONE MONTH because I wouldn't be in the area long, they took it upon themselves to sign me up for 3 because everything is done on an iPad and you can't see what your acutally signing until the contract is finalized and sent to you through email. When I found out I was charged for a second month of training, that I didn't ask for, for $360, I was told it's a 30 day cancelation and I can't be refunded. I canceled then only to be charged another $360 AGAIN for a 3rd time. I called to ask to be refunded since I had canceled 30 days prior to this charge and was told it would be refunded, its been two weeks and I still have not received the refund. Also I signed up for personal training twice a week which is 8 sessions a month. My personal trainer canceled on me for half of those sessions and never made an effort for make up any of those sessions with me so I paid $360 for 4 sessions in the month. Very deceitful and dishonest gym. NEVER again! Also, some of these positive reviews you see on google have been written by people that work at the gym! I'm STILL waiting for my refunded!

Source: Google

★ 5

Great gym I signed up two days ago and I already love it. Literally 10/10. 100 points. 2 thumbs up 👍🏽 👍🏽.

Source: Google

★ 1

I was a Day1 for this gym and was quite excited to join. Then the gym opened and that changed quickly.
The pro's:
-Spacious gym with all new equipment

-Deadlift/squat platforms are great

-Most of the staff is friendly and helpful, especially the M-F opening crew

The con's
-Equipment was out of order on Day1 and remained that way for the 4 weeks I was there
.
-One bench looked like an animal took a bite out of it and they just covered it with painters tape

-If you are an early gym person and want to use the HIIT zone forget about it. The trainers monopolize the entire section for the first few hours of every morning.

-If you don't have headphones or don't like your music loud get ready to hear the same trainers as they have their own P.A. and they crank it.

-Most of the ellipticals are not level and some of the machines are not either so get ready to flop around (yes I brought this up Day2)

-All the benches are bolted to the floor. This is good or bad depending on how you view the desire to move benches

-The gym doesn't open until 7AM on weekends. All the surrounding gyms beat this by at least an hour.

-There are only three showers in the locker room. If you workout before going to work and like to shower before you head out this will become more and more an issue as this gym gains popularity.

Honestly the final straw for me was a hand soap dispenser. Simple right? Well it fell off and sat on the counter for a week. After a week they removed the lid and put a towel under it so you could scoop the soap out but not leak on the counter. If you can't go next door to Stop and Shop or CVS which you share a plaza with to get some double sided tape or a mile down the road for some stronger adhesive to fix a hand soap dispenser then that speaks volumes on how the actual gym equipment will be upkept.

Source: Google

★ 5

I can not get enough !!! Everything I have order a come out amazing. Casey works step by step with you during the whole process to ensure that you get what you invision. If you can think of it Libre Customs can make it happen

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 1

I have been relentlessly spammed by sales calls from this place despite never having knowingly given them my number (thats the internet for you) They call with a private number, then leave a message advertising some new sign up gimmick. I HAVENT LIVED IN MASSACHUSETTS IN 3 YEARS, and worse yet, I live in California so their calls have come in at 5am before on a damn weekday. Screw this place, and whoever this "Dyaln" dude is leaving me spam messages.

Source: Google

★ 5

Opening day right around the corner, excited for this incredible location! HIITZone, Group Fitness Classes and more with a great value that you can not beat!

Source: Google