★ 5

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★ 4

Been going to this gym for 3 years and it’s honelsty great. One of few gyms in the city with parking and the renovations with the new equipment are great. The only thing I can complain about is the up tick in “day in my life” influencers with their tripods filming themselves working out. Go to equinox for that BS

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★ 1

This gym is an absolute mess. They advertise a 3-day free trial, but on my third day after I walked 30 minutes in freezing weather the “supervisor” suddenly decided they only offer a 1-day trial. She acted like I was stupid for even asking, rolled her eyes, talked over me, and dismissed the actual email I showed her with the 3-day offer.
When I stepped outside to breathe and came back to ask for a manager, she kept claiming they “don’t have one,” then later said the manager “would say the same thing.” But when I called the gym afterward, she put me on hold for 10 minutes and magically became the “manager.” Sure.
She also accused me of trying to use “other people’s accounts” when I tried putting in my own other number and told me “that’s not how that works, my friend,” like she was doing me a favor. Then she tried to charge me $10 for a day pass when I wasn’t even staying long.
Unprofessional, rude, and clearly unorganized. If this is how they treat someone on a free trial, I’d hate to see how they treat actual paying members. Avoid this place.

Source: Google

★ 1

I usually don’t leave reviews, but my experience at this Crunch Fitness location was extremely unprofessional. The supervisor I spoke with was disrespectful, kept trying to talk over me, and didn’t take my concerns seriously at all. Instead of listening, they acted like my questions were an inconvenience.

I came in expecting good customer service, but the way I was spoken to was completely unacceptable. I hope management addresses this, because members deserve to be treated with respect.

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★ 5

The GM SYD, her staff are great people and have the best personalities to know and they are the reason why I'm leaving a positive review because they were instrumental with helping and assisting me in signing up. Initially I had problems with my card and the GM SYD and her staff suggested I come in so they can help me resolve the issue and they did just that, the card issue was resolved and I was able to use the facility after the GM SYD gave me a tour and now I'm a member and happy to be one at CrunchTime, so dont hesitate to sign up great place to workout!

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★ 5

Great experience, great staff, all around great environment

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★ 5

Just started Crunch this week. I was going there when it was BSC and wasn't feeling. Decided to give Crunch a chance. So far so good. Not to busy when I go. Staff is friendly. Equipment is clean and working. I can go get my workout in with no problem and get out in a timely manner.

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★ 5

Great gym and super friendly staff highly recommended!! :)

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★ 5

Amazing front desk staff

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★ 1

Would only recommend as a last resort. In addition to incredibly strange hours (don’t even think about wanting to work out at 5:00pm on a Saturday), this gym’s equipment inventory is very limited and is easily overwhelmed during peak hours. Literal lines will form to use one of 6 functioning treadmills during the after work rush. On top of this, maintenance is constantly an issue. I have rarely seen a day where machines aren’t broken or paper towel dispensers aren’t empty. Consider other options before signing up.

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★ 5

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★ 5

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★ 5

Clean gym for affordable price, nice employees, good equipment.

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★ 5

This gym is very organized and clean! Shoutout to the janitor and staff

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★ 5

I usually don’t leave reviews but I just had to say the staff here is absolutely amazing!! One of the workers named Carter always helps me out whenever I have payment issue and welcomes me with a warm smile. I recommend this gym to anyone in the Boston area!!!

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★ 5

The best gym in Dorchester!

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★ 5

Great gym!

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★ 5

This gym is one of the best I’ve been to! The staff are super friendly and always willing to help out or answer questions. The environment feels really welcoming, whether you’re new or experienced. Everything is kept spotless — equipment is clean, organized, and well-maintained. It’s just an overall great place to train and stay consistent. Highly recommend

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★ 5

My partner and I love this gym!! There’s lots of equipment, ample space, and good parking. Also, the staff are incredible; Jackie always makes us feel so welcome and truly keeps us coming back!! 🙌

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★ 5

Crunch Dorchester has been amazing! The team is welcoming and supportive, and the gym is always spotless with great equipment. The energy here keeps me motivated every time I come in. I’ve seen real progress since joining — couldn’t recommend it more!

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★ 5

Love this Crunch! The equipment is always clean and in great condition, which makes working out so much easier. The new manager, Sydney, is seriously the heart of the gym — she’s so friendly, always checking in, and really makes the place feel welcoming. You can tell she cares about both the gym and the members. Such a great vibe here!

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★ 5

Best spot to workout in Boston new manager is incredible!

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★ 5

Sydney is the best!! when she’s at the front desk she makes a difference. Very proactive We need more people like her 🫶🫶

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★ 5

Sydney is the best she’s so sweet best customer service

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★ 5

I love this gym, it is always super clean, there is a lot of space, and all of the members are very nice as well. There’s a sense of community and not to mention, the staff are really awesome, especially Sydney! She is very sweet and accommodating!

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★ 5

Sydney was super helpful and seems like such a great manager! Highly recommend

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★ 5

Love this gym! Perfect machines and the trainers are very nice. Very clean space too

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★ 5

Clean gym, great staff! Highly recommend 💪💪💪

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★ 5

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★ 5

love this gym so much they’re the best and the staff is awesome! gym is almost never crowded and all the equipment rocks! the blonde girl that works at the front is literally the kindest staff member ever she deserves a raise

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★ 5

Great gym very clean great staff very friendly syd always welcomes us w great hospitality

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★ 5

Clean environment , staff friendly, equipment is good,

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★ 5

Easily one of the best gyms I’ve been to. The energy here is unmatched — the staff genuinely care about everyone who walks through the door. They’re always welcoming, helpful with form checks, and know how to keep you motivated. Big shoutout to the whole team for creating an environment that actually makes you want to show up every day.

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★ 5

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★ 5

This gym is amazing—clean, well-equipped, and always welcoming. The staff are friendly and supportive, and the manager, Sydney Morrissey , keeps everything running smoothly with a positive attitude. Highly recommend for anyone looking for a great place to work out!

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★ 5

Hi! I went to this gym recently and I coudlnt help but notice the kindness and sociable attitude of all the workers. I felt so welcome and all my nerves were instantly away

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★ 5

Very friendly staff; great, knowledgeable trainers who are willing to help; very clean

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★ 5

Good gym with very helpful and kind employees

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★ 5

I’ve been loving my experience at Crunch Fitness! The gym is always clean, the equipment is in great shape, and the vibe is super motivating. Huge shoutout to Sydney — she’s always upbeat, friendly, and goes out of her way to make everyone feel welcome. Her energy really makes a difference and keeps me coming back. 💪🔥

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★ 5

Sydney is a reliable and hardworking employee who consistently delivers quality work. They’re punctual, professional, and always willing to go the extra mile to get the job done.

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★ 5

One of a kind experience! Carter was super helpful and answered all my questions professionally and was very respectful.

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★ 5

My experience at this Crunch was excellent! The staff was very accomodating and friendly. The new manager Sydney and staff had given lots of infromative information regarding pricing and answered any questions I had. Having such a positive guest experience, I definitely will be returning!

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★ 5

Carter did an excellent job at showing me the ins and outs of the gym. Would highly recommend checking this gym out

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★ 5

Love this place. Its small but never super packed even during peak hours everyone is very kind;
Plus you wanna talk about honest people. I left one of my resistance bands here last week and forgot about until my next workout where I needed it. When I came back this week it was still right there in the same place .

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★ 5

The Manager - sydney’s morrissey Is one of the kindest most educated people I’ve met in the fitness industry. She takes the time to get to know her clients and develop an intimate relationship while also helping them achieve their goals and grow not only from a fitness standpoint, but from the standpoint of building discipline and better habits. She makes the environment welcoming and fun in. The overall experience of training with her is an absolute pleasure. I cannot recommend seeing Sydney enough!!

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★ 5

Crunch in Dorchester is an excellent gym with a welcoming atmosphere. Sydney and Carter at the front desk are always friendly, professional, and incredibly helpful — they make coming to the gym a genuinely pleasant experience every day. I’ve been a member for a few years now and don’t see myself changing gyms anytime soon. I definitely recommend.

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★ 5

I love working out at Crunch in Dorchester! The energy and music always keep me going.

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★ 5

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★ 5

Crunch Fitness has been a great experience! The staff is friendly, the gym is clean, and there’s plenty of equipment and classes to choose from. Affordable, spacious, and a judgment-free vibe that keeps me motivated.

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★ 5

Great staff, Sara was extremely nice and helpful! One of my favorite crunch locations!

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★ 5

Crunch is amazing , it’s very clean and the staff is super friendly!

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★ 5

Started about a month ago, staff are very friendly and most of the equipment is brand new and very good quality

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★ 5

Its a really clean and nice gym with affordable prices. If you are new to the area, its definitely worth checking out.

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★ 4

Great gym, a little small, but all the equipment is brand new and high quality, talked to Jaden and Sydney about signing up after getting a day pass highly recommend.

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★ 5

Great gym, started last month all new equipment great quality

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★ 5

I really enjoy coming to this gym. It's in a great area in Dorchester and has great equipment, including squat racks with bumper plates, plate-loaded machines, hack squat, and a whole room for stretching, HIIT classes, rowing, and more. I find it very affordable as well.

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★ 5

Great gym! Quality equipment with plenty of variety

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★ 1

I had a VERY negative experience at Crunch Dorchester and DO NOT RECOMMEND this gym. I know it was my responsibility to read the contract, and the fees were stated there, but before signing I specifically asked about cancellation MANY TIMES. Instead of saying they weren’t sure or pointing me to the contract, the staff confidently gave me the wrong information (after checking with the manager!!). That was the only reason I decided to join.

When I later tried to cancel, both the Assistant General Manager and the General Manager (Sydney) refused to honor what had been promised and insisted on charging fees.

My intention here is not to dispute the cancellation fee or argue about the contract. I know exactly what was told to me, my wife was present as a witness, and they still refuse to acknowledge that we were given incorrect information.

This whole situation could have been avoided with proper staff training and honest communication. My advice: be very careful with what the staff tells you, and always get everything in writing.

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★ 5

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★ 5

My stepdaughter recently told me she was interested in signing up for Crunch. I’ve never been much of a gym person myself and past injuries have held me back from joining. But when we spoke with the new manager on the phone, I was blown away. She was so encouraging, motivating, and charismatic. She took the time to talk through my injury in detail and explained how rehabbing it was possible with trainers she highlighted so well, that I think they would cry if they heard of highly she thought of them. When we came in for the tour, I was genuinely moved I don’t think I’ve ever been so impacted by one person. She was so helpful and understanding that I was brought to tears when we left and I felt this was the proper response to share my experience.
My stepdaughter has since joined, and she constantly tells me how much she appreciates having staff who know her, motivate her, and make her feel welcomed. She loves the gym and the atmosphere. I honestly can’t recommend a gym more than Crunch Dorchester.

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★ 5

I love this gym. The staff is very friendly, the management is very accommodating, resourceful, and responsive. The facility is very clean. Definitely would recommend this gym to anyone looking to get a fitness journey on track.

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★ 5

Love this gym and recommend. Very clean, had a lot of equipment and the staff is so friendly. Especially liked the new manager Sydney.

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★ 1

Do NOT go to this gym. Run by sketchy people in management. They take advantage of members and the handling of the transition from BSC to Crunch was done poorly. Highly suggest other gyms in the area.

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★ 5

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★ 1

I joined crunch In Braintree Ma 2 months ago because of my schedule I wasn't able to continue, also I signed up for personal training which started on July 2nd. The trainer texted me the day before to confirm and I told her unfortunately I have to cancel my training ,she said because I signed up for auto pay I need to stop by the next day to ask for Morgenne. I did stop by but she was in a meeting, I waited 15 minutes and I wasn't able to stay longer. The woman at the desk told me she will let her know to call me. Couple weeks passed by and I never received any call. I was very busy with my personal things until on July 31st I received a call from Morgenne because it's been a month since I had never gone to the gym. Also I let her know that I want to cancel my membership because I am busy with other things. She said I need 30 notices before cancellation and I asked her regarding my annual fee. On my mind I thought I was all set, because she didn't mention anything regarding my training. She asked me to come to see her to finalize everything, I came she said they card on file wasn't good I was confused because I just used at stop and shop across of the fitness, I told her something is going on with your system , I will call you with a different card to proceed with the payment. Today I called her with a new card and she changed $800 which put me in the negative. I called her and she said it's my past due balance. I came twice and we spoke with her twice and she was awarded by the trainer and I need to come see her to sign that form to cancel my auto pay and she never mentioned anything until I made the payment. Even I asked her to give me the info for the regional manager she stated she is the manager for Braintree and the regional manager as well and no above her. I told ok I will do my research, which I find out the regional manager name is John Badot. Later in the day She emailed me John information .

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★ 5

Came by today on a guest pass. Hadn't been here since the BSC days back in 2019 or so. I was blown away by the improvements. An employee named Carter showed me around and got me acclimated in the most comprehensive 5 minute tour I have experienced in any fitness facility.
The members were conscientious- everyone was wiping down their equipment and polite about working in. The energy in here was very welcoming and I definitely intend to join.

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★ 5

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★ 1

Gym is awful, promised upgrades to the gym when I joined in December. It’s July, nothing’s happened.

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★ 5

Been a member at this location prior to Crunch purchasing the business - the team members who work there are friendly, helpful, and professional. Crunch did a wonderful job updating all of the equipment and interior aesthetics.

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★ 4

Clean areas! Not too many people.

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★ 5

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★ 5

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★ 5

Gym is always clean and staff is friendly

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★ 5

👍🏼👍🏼👍🏼👍🏼👍🏼

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★ 5

Clean, good machines, easy to sign up

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★ 1

Not honest about pricing. I took the time to sign up and put all my info and my credit card information in and then at the end the terms and agreement were complete opposite of what employees told me. When they called the manager to verify, the terms and conditions were the way I would be charged. Much different than what I was told. They are lying to people signing up. Just not ok.

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★ 3

Some nice updates but cardio area needs improvement. Only 12 treadmills and 3-4 are always " out of service". Some of the machines look old. Stretching area mat needs to be replaced. Would be nice to have a steam/ sauna area.

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★ 2

This gym could seriously use a new smith machine. The current smith machine they have is rusty and it doesn’t even function smoothly. This gym could easily be a 5 star if they actually updated everything to be up to Crunch fitness standards.

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★ 1

I joined under a 29.95 a month special in Braintree, with no commitment. This was a scam. After 2 weeks, they started billing me at $49.95. When I tried to cancel, I was told that I had to pay for 2 months before canceling. I was smart not to use my regular credit card, so they can continue to bill all they want. They won’t get my money.

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★ 5

They’ve made a ton of great updates - several more weight lifting stations and machines, fun colors, and a beautiful new HIIT and TRX room!

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★ 1

I am infuriated by the business practices of this place. I saw some reviews below about reporting this to the Attorney General, and I plan to do the same and request back pay for the months I've been over paying. Here is what happened.

I was a member of Boston Sports Clubs before it was bought by Crunch. I paid $49.99/month, which included unlimited fitness classes. I spent most of my time in the class studio. When bought over by Crunch, BSC members were told that we would be locked in at our BSC rate and would not be subject to price increases. While this sounds great, I later found out that new Crunch members were only paying $34.99 for a membership with amenities and as low as $9.99 for a basic membership. I am outraged because I've been paying basically $50 for months, and I was told that this was a good deal and they valued me for staying with the new ownership. When I called to inquire in early January, they told me that they just set these prices, but Crunch is a chain gym with set pricing across the board, so that didn't make any sense. I then called back to make sure that if these so called prices were just set, then my February bill should be lower. I was told that I am still locked in at the BSC rate for February! I demanded to change this to the basic package, because there are no amenities/fitness classes at this gym, despite up-charging members for them. The woman on the phone said she cannot guarantee that I won't have to pay another yearly fee for changing my membership. I just paid $69.99 for the 2025 year. If this is the case, I will absolutely be canceling my membership here.

If you join this gym, I recommend reading your membership very carefully and getting all questions answered in writing.

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★ 5

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★ 5

I’ve been a member since Day 1 at BSC/NYSC/Crunch gym. Under the gym’s current management, things are looking quite positive. I’ve been working with a personal trainer here and I am quite happy with the results. Reggie keeps things running smoothly. I’m looking to continue my membership for the foreseeable future.

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★ 1

Parking!!!!!! I have been going to this gym for years now. The parking is unreal. They used to monitor the parking lot and tow individuals who parked there while they dined in a nearby restaurant. This is no longer the case especially on weekends. You can watch people walk out of restaurants to their cars when you are trying to find parking and there are clearly signs not to park. I have asked gym staff and they said that they do monitor parking , however I have yet to see it.

Former BSC members were given and strongly encouraged to sign a form to avoid increased cost of membership from BSC to crunch. We were told we would be locked in at our current memberdhip rate. They stated in person and on the form that this premier crunch site would be much higher than the current rate of our membership. The rate would be 100-150 a month. This is not that case. I am still paying $50 dollars a month while new members are paying $30 a month. They capitalized on having former BSC members pay more by keeping their old BSC membership. Even when asked about why we are paying more, there is no clear answers. I suggest anyone who was a BSC member and signed this former to go in and rewrite their contract. A few friends of mine have written to the Attorney General of MA and have reported this to the better business bureau.

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★ 5

Amazing gym! Total upgrade from the old gym that used to be there. I am very happy with their service

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★ 5

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★ 3

Formerly a BSC, now crunch . Has decent mix of new and old dusty equipment left over from the change . Seemingly seems very busy now but could just be the January crowd. Has its annoying cell phone stand influencers despite having a policy. Oddly enough there adding water massages room ? Or whatever that may be. Better then planet fitness without having to drive to far.

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★ 5

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★ 4

If cleanliness is next to godliness, then Crunch Gym is the celestial palace of fitness. Every machine sparkles like it’s been blessed by a monk with a microfiber cloth. You could probably eat your post-workout chicken and rice off the dumbbells (but don’t—people will stare).
They’ve got everything. Machines for muscles you didn’t even know existed, enough free weights to build a pyramid, and cardio equipment for days. It’s like stepping into a gym equipment catalog. Need to work out your eyebrows? I’m sure they have a machine for that, too.
But oh, the busy hours. At peak times, it’s less of a gym and more of a mosh pit with treadmills. You’ll find yourself doing cardio just trying to navigate to the squat rack, dodging jump-ropers and hopeful spotters like you're in an obstacle course. Sharing machines becomes a test of patience and diplomacy: "Mind if I jump in real quick?" becomes the anthem of the crowded gym floor.
That said, Crunch is my new home gym, and honestly, I wouldn’t have it any other way. The vibe is electric, the staff is friendly, and the gains are undeniable. Plus, if you can survive a busy-hour workout here, you can survive anything. 9/10 would recommend—just maybe bring a snack for the line at the leg press.

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★ 5

Been memeber before it became crunch fitness. They upgraded everything in the gym especially the amount of benches and squat racks. A lot nicer than the BSC that was there before.

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★ 5

Staff is great! They are always super friendly, helpful, and ready to answer any questions. I’ve been a member since this location was BSC so I went through the transition as well. The new renovations and equipment has been an incredible upgrade. They doubled their dumbbell quantities, added new power racks, back equipment, and some other miscellaneous equipment as well. They also refurbished all the old equipment they kept with new padding and anything else the equipment may have needed. I was honestly nervous about the transition but I’ve been very pleased so far and would recommend anybody to check it out! Just wanted to say again the staff is incredible!! Jacqui is always so warm and welcoming it’s an amazing way to be greeted every day and Reggie answered all my annoying questions about the new equipment. Thanks to the both of you!

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★ 5

Great staff. Lovely new equipment. Highly recommend

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★ 5

One of the best gym you will get for the price in the area and the staff is amazing

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★ 5

Great!

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★ 5

Great staff, new equipment , all around good environment… 100% recommend

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★ 5

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★ 5

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★ 1

This location promoted a misleading promotional offer, advertising a Crunch “Founding" rate of $9.99/month across their official websites and social media platforms. However, these postings were subsequently removed, and the establishment denied any responsibility upon my inquiry.

Potential customers should be weary of suspicious business practices.

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★ 2

I have been a member since it was Boston Sports Club. When Crunch came in, they promised an open-floor concept by tearing down the wall, leading to the studio no one uses, and also bringing in new, better traditional equipment than the current ones. I came to find out that the half-million renovation was not true. There is no open concept like it was promised. Instead, they’re retaining 90% of the crappy equipment. The only thing they’re bringing in is new dumbells and a couple of pulley machines. If people wanted the so-called recovery lounge, they would join Equinox. The only great about the location is the staff. I'm definitely going to switch to Braintree as my primary location; they have way better equipment.

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★ 5

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★ 5

Has a good range of equipment, all in excellent condition, and the facilities are always clean. The staff is extremely friendly as well. Would definitely recommend, best gym in Dorchester!

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★ 1

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★ 5

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★ 5

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★ 1

Too small! Not enough cable machines and all the cardio machines have at least one thing wrong with them!

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★ 5

Clean facility with solid equipment from machines, cables, cardio, free weights, and open space. Very friendly and acclimating staff.

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★ 5

Been going 2 years consistently. Great gym. It’s on the medium size but it’s very well laid out. Obviously can get busy after 5p but dies down. Lots of equipment for full strength training and cardio. Barbell/free weights/kettle bells. Very large studio with good group classes like yoga. Turf area with boxes. There’s an Olympic platform with bumpers. Lots more. Friendly, respectful clientele; squat parties are rare. Staff is great; broken machines fixed quickly 👍

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★ 5

Your average gym. They need to get towels for the showers but otherwise we like it here.

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★ 5

Clean facility . staff is attentive and friendly

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★ 5

Many reviews say to “stay away from this gym” but don’t! All of the equipment works and the employees are super chill and friendly. The community is great and I highly recommend this place!

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★ 5

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★ 3

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★ 1

It just keeps getting worse; more poorly maintained, fewer and fewer amenities, poorly maintained equipment

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★ 5

Convenient location. Clean facility. Friendly staff. Jackie, Gus, and Jordan are great.

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★ 3

Update; they no longer supply towels at all.

Looks nice, usually pretty clean. Go when it's quiet if you can, I won't even bother going in during busy times, it is way too small. The class area is a complete waste of space, it could be used for additional and/or a better variety of equipment. Instead you'll be waiting for machines or benches while bumping into people. I bring my own towel, the "large" ones they supply are too small and scratchy. Careful how long you stay there, your car will get towed. Very pricey for such a small place with a lack of amenities. I pay it only out of convenience. Otherwise it's fine...

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★ 5

BSC Dorchester is awesome. People of all ages & walks of life train there respectfully and comfortably. There is a positive, energetic vibe and collegial atmosphere of learning & constant improvement. Serious athletes and exercise newbies work alongside each other with ease. The staff is top notch, attentive, friendly and cool. What more could you want?

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★ 2

Cancelled my membership awhile ago. Found out I was still paying for it long after. I guess it’s common there- which is not surprising considering a poor/rude/unsafe encounter (she turned off a treadmill while someone was doing sprints because he said he’d talk to her right when he was done, and she couldn’t wait) I witnessed with a manager (Ashley). I called back to report what I saw and the phone was given to Ashley who was obviously still angry, she was mean and then hung up. Oh well. This place was great, that’s why I’m giving it two stars. However, it’ll take a lot of changes for me to go back. Pretty scummy place.

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★ 5

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★ 1

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★ 1

As soon as Boston Sports Club took over Latitude Sports Club, the first thing they did, of course, was raise the rates. NOW they are calling to try to get me back without calling -- leaving a voicemail. LOUSY Marketing.

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★ 5

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★ 3

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★ 2

I dont like the services here .

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★ 1

HORRIBLE BUSINESS PRACTICES and the manager (Ashley) was uncaring with my issues (even managed to hang up on me at the end of the call) . I decided to join this gym in the summer since they had multiple locations and I travel for work. The sales rep sold me a membership saying “we actually have a discount on memberships for the travel pass at 50 percent off”. Never did she once mention that it was for two months only and then would shoot back up to the regular 99$ a month. Ive worked in a gym before and am a sales manager currently. I know what questions to ask and would have never done the membership if this had been disclosed to me. She didnt lie to me but she purposely only mentioned its 50% off right now. Very misleading and sneaky. THE REVIEWS YOU READ ABOUT THIS GYM ARE TRUE. DONT BOTHER WITH BSC DORCHESTER

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★ 5

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★ 5

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★ 1

I was harassed by the General Manager Ashley Austin. She refused to give me a number to reach a superior. She gave me no reason why my membership was being terminated. And the when I asked another employee she said she was allowed to do that because she was the general manager

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★ 1

The GM of this location, Ashley Austin, is literally the worst person I have ever had to deal with in my life. Had to end my membership after years of being a member because of her. Terrible customer service and management skills

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★ 5

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★ 5

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★ 2

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★ 1

What a terrible experience I have had with this gym. Rude service, not cleaned regularly, broken machines all the time, terrible service and bad fees. 1 out 5, not a mistake! Do NOT go here even if it is close by or convenient, you will end up regretting it every time! Awful experience trying to cancel memberships as well!

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★ 1

One of the worst gym experiences of my entire life. Tried the change plan multiple times with no success. What kind of gym in this day and age charges you to cancel. Greedy higher ups we’re charging people into quarantine. My bill after quarantine was somehow $20 more that what I was paying before with no explanation.

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★ 5

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★ 1

Gym is fine. Management awful. Misleading you on final payments, will contact you multiple times with their Manager of the week to get you to come back while still trying to follow up for a payment already made. Joke of an organization.

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★ 2

Small but serviceable

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★ 1

Received a charge for $15.99 for NYSC's Englewood location. I have never stepped foot in the state of New Jersey and i was told that the only way to get my money back for a mistake ON NYSC's end was to recieve a credit. I am moving away on Feb. 2 and i was told that if i cancelled my membership i would be stuck with this charge. This is entirely unprofessional and will be following up with my bank to dispute the charge.

Source: Google

★ 4

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★ 1

Stay away from this place!!!
They will try to prevent you from cancelling and keep billing you forever, even after you have moved, called in for cancellation and stopped payment. They send you to collector! When you walk in for cancellation, their “authorized person” is always not in, so that they can keep charging you. Their equipments are insufficient and beat up. During after work hours, there is no open treadmill or bench. If you lift weights you will have to stand shoulder to shoulder with the next person, which is dangerous and uncomfortable. If you want to walk lounges, sorry, the only space is reserved for private sessions only, which charges additionally. Really bad gym. Do yourself an favor and stay away.

Source: Google

★ 1

So very disappointing. Payed the 15 bucks a months to not use then for 8 months. Got laid off. Called and emailed two weeks ago to cancel my membership and was told I had to do in person on via certified mail. So I waited two weeks until I could go and while canceling the game a cancellation over the phone. Cost me 10 bucks to cancel and 1.5 months at the full price. Would me never go back.

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★ 3

Need more equipment

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★ 5

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★ 4

I've never been in there, not yet.

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★ 4

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★ 5

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★ 5

Great gym. It's clean and organized

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★ 1

Worse management I have ever dealt with... Very unprofessional, NOT Helpful ..worse gym ever the BSC brand has gone down .the drain and continues to decline equipment is always broked...

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★ 1

Horrid service. Front desk doesn't know anything about the gym and can barely help with questions. Such an absolute pain to cancel, and they'll even tell you you're cancelled but still charge you for months afterward, then stop responding to calls. Then complain you call too much. Absolutely terrible company and will never deal with them again, scammed me out of my money and refuse to listen.

Source: Google

★ 1

At first, I thought this place would be just as good as the one in downtown. I did not know how wrong I was. My fiancé and I had memeberships at this BSC because we lived three minutes away. However, right before we moved to a different town in late February, we were told that we had to come in to cancel our memberships, which is what we did. My fiance walked over while I ubered to the gym during my lunch break. He was all set and I came in and I was all set or so I thought. I kept on getting billed for the next few months and while I called a few weeks ago stating my name and asked why my membership wasn’t canceled, I was asked if I knew how to speak English and if I could speak it correctly. Next time I called I was asked (apparently by the guy who cancelled my fiancé’s account) if I actually did show up (mind you, I have an Uber reciept showing that I did go there.) When I talked to the manager, she said that she didn’t see me on tape with my fiancé and took “us going together” quite literally. When I told her my arrival time, she said she would look at the tapes again and call me back the following day. It’s been almost two weeks since then and each time I call to follow up, I get told I’ll be called back and the complaint that I call too many times. How is once or twice a week to follow up on a billing issue too many times? Never had I had to deal with a gym that’s racist as well as severely irresponsible. It’s been such a stressful expirience. For those who want to go to a good gym, just go to the Y. They’ll care about you.

Source: Google

★ 4

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★ 2

**UPDATE**
Just came back to this location a month later and all of the same cardio machines are still out of order. Unbelievable.

Original Review:

Signed up at this location when it opened, but usually go to other locations as they are closer to where I work. Just visited this location again and was amazed at how poorly maintained it is. I counted no less than 10 cardio machines out of order, including both stair climbers. There is an exit sign by the Gallivan Blvd emergency exit that fell down back when the club was new and it still has not been put back up. Not that any of this comes as a surprise. It's par for the course for BSC in general, but I expected this location to be in better shape given how new it is.

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★ 1

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★ 1

STAY AWAY FROM THIS GYM!

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★ 1

Never seen a gym in such poor condition. It’s like the owner just gave up on this place. Very sad

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★ 5

Nice I'm a member

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★ 1

Don’t join this gym.

I’ve been a member since it opened. Currently at least half the treadmills are out of order and have been for several months. None of the stair climbers work, going on 6 months on those. Lifting equipment regularly breaks and doesn’t get fixed for extended periods of time.

Not worth the premium price they charge, you’re better off at Planet Fitness down the street.

Source: Google

★ 1

Woman at the front is no help at all, she pretty much only badges you in and has no knowledge of the gym. I’ve been waiting on a call from management for 13 days regarding my membership and no call. The treadmills are always broken and the people are more helpful than the staff.

Source: Google

★ 4

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★ 1

Equipment always out of order. Been going there for months now and the same machines aren’t fixed. Definitely planning to cancel and find another gym.

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★ 2

Showed up to sign up for a possible membership . Manager to show me around wasn’t available. Front desk tenant suggested I come back . No one to show me a tour. No explanation of gym perks. Had to show myself around . Got back to front desk to possibly find manager and sign up . No one to help with inquiries . I just left and went back to planet fitness around the corner. Oh well .

Source: Google

★ 1

Never do i make reviews but i wanted to make sure this was said. I Joined here about a year ago when they first opened but were still under construction. Half the facility is out of order and out of use. So I decided to terminate my membership. The only compensation I received was a passport memebership which grants you pribledges to other locations. In my case I joined here for the convenience of it being a 2 minute walk from my house. So that doesn’t help me at all one bit. So I let it go. After waiting 2 years I decided to rejoin after the construction was complete this year. I joined in January and everything seemed to be ok. Until about a month in I started to notice that the equipment is not being fixed. They have 2 stair masters and within 3 months they BOTH are broken have not been fixed. Still a sign hangs off saying it is out of order. What ever, so I started running. I came in today on March 9th 2019 and more than HALF OF THE TREADMILLS ARE OUT OF ORDER. Absolutely unacceptable. There are lines of people waiting to use the equipment. When I made a complaint to the memeber at the front desk he told me that I have been granted a passport membership and I can use other facilities. AGAIN. Does not help at all. Either offer a free month or two OR FIX THE EQUIPMENT. I would recommend to join planet fitness which is right down the street. Maybe not as clean but at least they are timely with fixing their equipment.

Source: Google

★ 4

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★ 3

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★ 5

Nice place, has everything you need for a good workout, mich more than just the regular gym equipment. Classes are great, trainers are really good, clean bathroom and parking lot in front.

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★ 4

A gym's a gym. This one's both new and clean in a good neighborhood. Limited parking, however..

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★ 4

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★ 5

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★ 5

Good gym, has everything you could want and doesn't really seem too crowded most of the time, prime time can get busy but it's normally not that long of a wait for anything. Multiple areas to do everything with at least 2 options for all pieces of equipment

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★ 5

Top notch gym. Pricey but worth it.

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★ 1

Horrible!!! Weak class schedule and limited availability. To make matters worse, I had to relocate, they charged me $100 to cancel my membership. I NEVER made a late payment and had to relocate for a family concern. DONT JOIN THIS RIP OFF!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

Gym is adequate for what I need it for. It's a bit small and gets crowded after the work hours as expected. But the equipment is kept in order and clean. I wish they had more specific back and leg machines from my old gym but not a big deal.

Source: Google

★ 5

Great equipment clean sauna steam room

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★ 5

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★ 5

Small club, very clean.

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★ 1

Beware of shi**y cancellation policies - you ask to cancel and they will begin the 45 day "cancellation period". In other words, you keep paying for another 45 days. Tell me any other business that pull this nonsense. I joined this gym with a friend last year and didn't care for the high prices to begin with - it's just a gym, nothing special folks. Go to planet fitness or any other $10 a month gym.

Source: Google

★ 5

A smaller BSC, kinda hard to work out here anymore as a lot of the gym is closed off for renovation work or something. Not a lot of squat racks compared to some of the other BSCs, which is really important to me. (Edit: it's been renovated and is awesome!) Considering making this my main gym now)

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★ 3

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★ 4

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★ 5

Great gym and the staff is totally awesome

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★ 5

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★ 5

I like my gym at Boston Sports club but one of the front desk workers is not so pleasant when you enter.

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★ 4

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★ 4

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★ 2

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★ 5

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★ 4

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★ 1

Extremely unprofessional when you are trying to cancel your membership. Went back to college and tried to cancel my membership. When I was charged after I tried to cancel I contacted the general manager and told her I tried to cancel it since I was back at school and she did not help me out whatsoever. She even said she would get back to me regarding cancelling my membership since it didn’t go through and then never called me back as well as refused to respond to emails or phone calls after the fact. I even had my mother go down with my original letter to hand it to them in person to cancel and they still charged me! Do I have to sign my letter in blood to be able to cancel? I spent well over a couple grand over the course of a year and they cannot show any respect or decency to someone just trying to cancel their membership.

Source: Google

★ 5

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★ 3

Typical gym

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★ 4

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★ 5

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★ 3

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★ 3

I like this gym but I have a couple of recommendations.

-Remove a couple treadmills don't ever seem to all be in use. Get a stretch machine/apparatus, like the BSC south end has.
-Push the equipment that's against the front windows closer to the windows. Ex: the chest fly/upper back machine is about 8-10 inches off the wall. It creates a very narrow path for anyone to walk by. I think this will help create a more seamless flow.
- make sure the equipment works. Nothing is more annoying when you start on a treadmill,etc, and theta channels or music doesn't work.
- tv channels,should be turned to something other then soap operas

Source: Google

★ 1

Customer service absolutely terrible. Moved out of state for a good 4 months and have spoken to SEVERAL managers about my cancellation. Been charged 4 times for my monthly fee, which had been guranteed by one of the managers that it has been taken care of. Impossible to get a hold of any managers since. I've been emailing one of them for 4 months about this and still no cancellations, no refunds. Ive sent my proof of address of where I am now. How can you run a business like this? Wasting my time and incredibly inconvenient. Most of the receptionists have been extremely distasteful as well. Rude and terrible customer service all around.

Source: Google

★ 3

Classes are back

Source: Google