★ 5

AJ and Tevin at the front desk provided outstanding assistance during my visit. His customer service was exceptional, marked by his friendly demeanor and willingness to go above and beyond to meet my needs. He took the time to listen patiently to my questions and offered detailed recommendations that truly made my experience much smoother. I was impressed by his knowledge and dedication, which made me feel valued as a guest.

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★ 5

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★ 5

Fantastic gym!.. The staff works with you and the place is very clean.

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★ 5

Fantastic customer service! They helped me get a day pass while home for thanksgiving

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★ 4

Overall a pretty good gym but problem is I don’t think that place has been dusted or cleaned since they opened .

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★ 5

Super clean, tons of space and equipment! Great spot

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★ 5

Very helpful staff and a great place to workout.

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★ 5

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★ 5

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★ 5

Cool gym. Cory was very helpful

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★ 5

Awesome Clean Gym , Cory was very helpful

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★ 5

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★ 5

Amazing first impression definitely will be returning, hospitality at its finest. Appreciate you Tevin, keep up the good work!

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★ 5

This gym is great, everything is clean and new. Kelly, one of the class instructors, is awesome. Her classes are fun and the time just flys by. Super good workout! I’d join just for her classes!

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★ 3

The instructor for the 8 am class was amazing but the room was so cold that I had to wear a jacket..,,,,this is not acceptable for a new facility….this is not the first time this has happened but as it’s getting colder so is the room

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★ 5

Great employees, very nice gym. Jbenny isn’t allowed.

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★ 5

Place is awesome

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★ 5

I’ve been going to a surrounding community gym for the last five years.. I joined here in sept not sure what to expect. Well; the environment, and staff is absolutely fantastic. Brett is by far the most amazing human being, and has a great taste with hiring the right employees that make this gym absolutely incredible to be around.

This is my new favorite gym. I can’t believe I made the switch, I’m very in sync with a schedule and don’t like change. Well, this is the best change I’ve ever done. I 10/10 recommend crunch in EL!

This gym is never busy whether it’s 5 am or 5 pm. I love the hours, the ambiance, and overall the staff. They all love what they do and this makes the surreal difference in wanting to come back to a gym 24/7.

If you’re looking for a great gym whether you’re a professional or a beginner, this place is judgement free 100% and has the best equipment and more than enough of it. You’re not fighting for a machine or weights because there is so many.

5 star recommendation. 💯‼️🔥📍

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★ 1

The employees are extremely rude

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★ 5

Very clean. Great gym

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★ 5

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★ 5

Love the space and especially taking classes with Kelly! She’s always so thoughtful and makes the classes so much fun.

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★ 5

Jossan’s Zumba class is great! Awesome energy, helpful instruction, positive environment all around

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★ 5

Jossan is by far the best fitness instructor I have ever had! His routines are fun and full of great moves. He changes it up often so it’s never boring and he is so encouraging to everyone on every fitness level! I will never stop coming to his classes and I hope to see him on the schedule more often at Crunch!

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★ 5

I really love coming here, but my favorite part has to be Jossan’s Zumba class. You can tell he absolutely loves what he does. His energy is infectious and I look forward to his class every Wednesday!

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★ 5

Jossan is such an amazing and energetic individual! I look forward to Wednesday evenings.

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★ 5

Jossan’s Zumba class is ABSOLUTELY AMAZING!! 🥰

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★ 5

Jossan is an amazing instructor. Makes working out feel like an incredible time

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★ 5

The staff are always so knowledgeable and friendly!!! Especially the night routine staff!

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★ 5

Great gym with awesome energy! The equipment is always clean and in good shape and the staff are super friendly and helpful especially Shaylyn definitely my go to spot for getting a solid workout in!

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★ 5

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★ 5

The gym is well kept and the staff is always on point. Shaylyn is so sweet and helpful! Absolutely love seeing her here when I come in.

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★ 5

Shaylyn has great positive attitude

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★ 5

Shaylyn has a very positive attitude and always makes everyone feel welcome. She goes above and beyond to help members and keeps the gym environment uplifting and motivating!

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★ 5

Shaylyn Best employee Great customer service since I walked in

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★ 5

Shaylyn is the best !!!! So welcoming and sweet !!

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★ 5

Thank you for the great customer service
Shaylayn

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★ 5

Shayla

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★ 3

For a new gym, disappointed it doesn’t have more features like lockers you don’t need a lock for. Staff is hit or miss. Great equipment

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★ 5

Great staff

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★ 5

Leah is wonderful

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★ 5

Very nice work staff, brand new equipment and very welcoming.

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★ 5

Clean, open space, everything you need

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★ 5

Best Gym in WMASS

Shout out to AJ & Aubrey, best in class service!

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★ 5

This place is great

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★ 5

The gym is very nice and clean. Tevin was very helpful he needs a raise.

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★ 5

This gym is very aesthetically pleasing, the staff is very friendly and knowledgeable ! Tevin the assistant manager helped me out with a sweet deal on some pre workout !

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★ 5

Love the gym very esthetically pleasing all the machines are new and cleaned very well maintained. TEVIN is the goat was helpful showing me around and even threw some helpful techniques in there guy needs a raise.

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★ 5

Super friendly and helpful front desk staff.

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★ 5

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★ 5

Coach Dshawn helped me gain a lot of strength in my legs. He completely changed my hockey ability. He is very dedicated to my growth would 100% recommend

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★ 1

This place is a joke, too many people standing around talking instead of actually working out, hogging up the machines. Only one dip/abs/pull up station & people just sit there and talk on it.

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★ 5

Geat atmosphere and wonderful staff, has all the equipment I need to get my workouts done.

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★ 5

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★ 5

Very,very helpful and polite staff.Willing to help you find your way around the gym and show you how to use equipment.

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★ 5

Good service with friendly staff.

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★ 5

Best place to train if you need a positive and lively environment. Very clean gym, SOME equipment could be better some we may need more of, locker room is awesome too, and price for a basic membership is a literal steal. You will always have a great workout here. Also would like to highlight that I hit my first 500 lbs squat during a free kickoff with my boy Tevin as my trainer. Got me out of this, “I can’t do this, maybe next month I’ll be ready.” mindset and ended up doing it today. Can’t recommend this gym enough to anybody who’s trying to start new. It’s affordable, with good equipment, and great trainers that know how to help you based off your goals.

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★ 5

Dshawn & Kevin were super friendly and helpful. After our workout my guest and I enjoyed the hydro massage. We earned it!! 💪🏽 Thanks fellas!

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★ 5

Might depend on time of day but NOT a truck driver friendly location. Good location overall and if I come back I’ll park across the street but it is a hectic parking lot and not meant for big truck

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★ 5

Crunch is a great gym - lots of equipment, classes, and super helpful, friendly staff. Nick, who mans the front desk, is wonderful. He has helped with billing and schedule issues, and greets everyone with a smile. Gets the day started right!!😎👍

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★ 5

Very good stuff, highly recommend!

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★ 5

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★ 5

Great Staff !!!!

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★ 5

Best fitness and cassie is the best

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★ 5

This is very good and and Cassie the trainer is the best

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★ 5

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★ 5

Enjoyable

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★ 5

Crunch is great!!

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★ 5

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★ 5

Love the staff and PT department!

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★ 5

I love it! Super clean and employees are so nice!!!

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★ 5

Best gym in Mass ! Recommend everyone to come sign up!

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★ 5

Very good very nice.

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★ 5

Crunch is the best gym in the greater Springfield Area

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★ 5

Great atmosphere, great crew, amazing trainers. Come on down and join

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★ 5

Make you feel welcome and will help with any work out

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★ 5

This protein is mad good

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★ 5

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★ 5

I’ve been terrified to join a gym for years but this is the first gym I’ve experienced that I have felt so welcomed and supported! I genuinely look forward to coming here every day, the environment is phenomenal!

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★ 5

I personally haven’t had a personal trainer but every time I come in I’ve seen them working with a variety of people, they’re super friendly and are extremely helpful to any kind of person

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★ 5

Great

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★ 5

Great gym. Friendly staff

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★ 4

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★ 5

Gyms really organized

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★ 5

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★ 5

Great product, very good taste, fuels me with energy!!!!!!!

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★ 5

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★ 5

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★ 5

Everyone’s super helpful and motivating

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★ 5

Is was an amazing movie she was great explaining everything

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★ 5

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★ 1

Signed up for the $1 enrollment online on 8/21. Got charged on 9/1 $15.99 plus a processing fee. Read the terms it says 60 days there will be an annual fee. I went to cancel today over the phone. The guy said to go online to cancel. Well looks like I'm screwed either way todays 9/30. That's 39 days...... Here's what I get when. Trying to cancel a membership I havnt been able to use. Total scam company. There's no processing fee at planet fitness. Stay away from this company.

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★ 5

This gym is full of welcoming and friendly staff, especially Tevin, he is the BEST. He has helped me out at the desk on more than one occasion and always answers my questions. He is friendly and always has a smile on his face!

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★ 1

a fatal experience they tell you that the first month is $1 then I had to pay $31.99 I started in July they charged me $1, August $31.99 and that it was not until November that they would charge $180.00 for each person and in the month of September they charged me $69.99 something that they never told me at the beginning likewise they charge the days they want one day they charged on the 30th and the next month they charged on the 22nd I think they lack credibility it is a scam I am not happy with this experience why do they charge you $1 if in the third calendar month they charge you it. They totally deceived me.una experiencia fatal te dicen que el primer mes es a $1 luego que hiva a pagar $31.99 empeze en Julio me cobraron el $1 ,Agosto $31.99 y que no era hasta Noviembre que cobrarían $180.00 por cada persona y en el mes de septiembre me cobraron $69.99 cosa que jamás me comunicaron en el comienzo al igual que cobran los días que quieren un di a cobraron el día 30 y al siguiente mes cobraron el 22 creo que les falta credibilidad es una estafa no estoy contenta con esta experiencia para que te cobran $1 si al tercer mes de calendario te lo cobran. Me engañaron totalmente

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★ 5

Appreciate Kev for a day pass

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★ 5

I’ve been a member since the gym first opened, and it’s been such a positive experience. I’ve been working with Hannah as my PT, and she is incredible… I can’t recommend her enough! She’s knowledgeable, kind, and always motivating me to try new things. I never thought weightlifting was for me, but thanks to her guidance and the supportive environment here, I’ve grown to love it. The gym is always clean, the staff is welcoming, and I honestly look forward to every visit!

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★ 5

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★ 5

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★ 5

The crunch fitness center has everything that you can ask for from top to bottom. As soon as you walk into the workout facility you can feel the positive vibes. The staff and trainers are the best of the best that make sure you feel right at home. There is plenty of space to engage in whatever type of workout you want. It's by far the best fitness facility in Western Massachusetts in my opinion. If you are not a member then you need to join ASAP. One of the good things about the special culture at crunch fitness is that you are not judged and you see all types of people there trying to meet their goals. You have everyone from the seasoned workout veteran to the newbie. You have the young to the old and the membership is very diverse. It's the truth when it comes to fitness facilities in the area. No excuses.

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★ 5

I started coming to this gym about a month ago, and WOW!, what a totally different experience I have had compared to other gyms in the past. I see D’Shawn for 1hr training sessions and he kicks my butt, but I always leave feeling so confident in my ability to “do hard things”…I am capable of doing right by myself and getting in shape and becoming a healthier, better version of myself—I can’t thank D’Shawn or the gym as a whole, enough for giving me the ability to come to a gym that I actually feel confident and good in. Not only is D’Shawn the best, but with my membership I am able to mix things up and take group classes, something I never felt confident doing before..I am looking forward to the healthier version of myself that I am becoming, and the confidence that D’Shawn and the crew at Crunch fitness has given me

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★ 1

First time here. Water fountain is broken. Still charges for water bottles. The $0.15 it would cost them to loose is more important than making sure their members have a water source.

Edit to response: the only way to address the issue is not charge $2.50 for a 12oz water when I can walk next door to Big Y and get a gallon for $1.50. If I come back today will there be a free water source available for members?

Source: Google

★ 1

Be cautious with the contracts. Crunch provides information, but the contract you receive via email is entirely or likely different. This applies whether it’s in person or online. When you apply for membership online, you select the sale discount, and before submitting the application, you see a page with all the terms and conditions you agree to. However, when you submit the application, you receive an email contract with a different price and additional monthly fee. The same thing happens with the training section. The person told you something verbally, but you received something completely different via email. I’m looking for the screenshot I took to see if I have the possibility to take legal action against this corporation. Their practices are questionable!
Wow! I received a response from the “owner.” I can think of many negative adjectives to describe his response, but none of them are positive. It was a very lame answer.
I will provide an update very soon and some recommendations.

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★ 5

Totally awesome trainers. They’re all super nice and know your limits, and know how far to push you. The trainers aren’t just there to push you and help you through a physical experience, they build a personal relationship with you so you’re comfortable working out with them. Best PT’s I’ve ever had!

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★ 5

The gym overall is very nice, the equipment is new and the gym is clean and caters to all needs for someone looking to workout regardless of their goals but I went one step further and decided to train with one of the fitness staff (DShawn). I can’t emphasize enough how that decision has changed my entire fitness journey.

DShawn is professional, extremely knowledgeable about what he teaches and has obviously done the research on anything he teaches.

He actually cares about each clients goals and is not just going thru the motions with you, he has a “you thrive, I thrive” attitude.

If you ever decide to take on a trainer I HIGHLY recommend DShawn!!…

Source: Google

★ 5

I’ve been working with my personal trainer Dshawn at Crunch Fitness and it’s been a great experience. He keeps me consistent, pushes me to stay focused, and motivates me to keep reaching my goals. What stands out is that he built a plan around my specific needs instead of giving me something generic. It feels personal, and I can already see the results in how I look and feel. If you want a trainer who listens and keeps you on track, I highly recommend Dshawn.

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★ 3

Nice to see a functional training station with bags, and I see a positive environment forming. Already see signs of people not putting away their weights, so maybe putting up signs to do so would be beneficial. Pricing can be sticky sometimes

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★ 4

The only thing that really send me into orbit about this place is there are no changing rooms. Like I don’t wanna put my bare feet on the bathroom floor stall when I’m changing. Staff is nice enough although some of their attitudes are weird. The manager I believe ( with the glasses) is the nicest of the bunch for sure. *update I’m an idiot - there is a changing room 🥲😅

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★ 4

Really happy they opened this gym so near by. Been enjoying my workouts there. I like the energy and vibe of the place. Staff have been helpful and creatively solved a tech problem for me. I do wish they were open later on weekends, even to 7pm would be great.

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★ 2

Nice location, nice staff but they should use the annual fee effectively. It is a new location and equipment keeps messing up- bad quality. My biggest concern though, i’ve seen bugs everytime I go near the hit area. TEAM!, u gotta handle this appropiately. I advised a team member and it was dismissed.

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★ 5

Have really enjoyed my experience so far! My training sessions with PT Zulmarie have been top notch. She really makes me break a sweat! The facility looks amazing and everyone there has been amazing!

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★ 1

Disrespectful staff member..I assume it was the actual manager, Kevin as I saw in their Instagram posts. He doesn't even greet or at least try to look happy to see customers.

I tried to bring my friend who is under 18 and usually at every gym I go to I just sign for the person I bring as responsible for them but this guy insisted on bringing a parent for my guest after driving 30 minutes to the gym..having to go back and forth.

To be honest I didn't mind waiting for my friend's parents or just drive back at that point but the way he spoke made us cancel both our memberships and I will never recommend this gym if you really want to feel respected and comfortable.

We were excited to try this new gym and really wanted to enjoy our workouts but we will stay at Planet Fitness, always clean, happy to see you and helpful.

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★ 5

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★ 5

Great place to work out if you have any questions or concerns talk to kevin

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★ 2

The bathrooms are consistently dirty and appear to be rarely cleaned. Many of the staff members seem more focused on their phones than on assisting customers—even during training sessions. I wouldn't recommend spending money on personal training here, as there's a clear lack of customer service and motivation. The only real positive is that the gym isn't as crowded as some others. Unfortunately, whenever you approach the front desk for help, the staff acts like you're inconveniencing them.

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★ 1

Money grabbers. Annual fee of 70 dollars and you can’t cancel until you pay it. I thought it was “cancel anytime, no commitment required” I’ll stay with planet fitness.

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★ 5

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★ 4

Nice gym, clean, lots of equipment. Always soooooo hot inside for workouts. Consistently reading 72-75 degrees inside on the clock. Please turn up AC

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★ 5

The training at this Gym is amazing! Nais my trainer never disappointed, She had me feeling and looking like new person when I was done. She's definitely the best one they have! If you are looking to get back in shape Physically and mentally she is your girl!

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★ 5

Zulmarie is an incredible human, and trainer! She brings the fire, always has great music and teaches you great form! I feel my best because of Zulmarie. Thank you for all you do Zul, you are a huge asset to the Crunch team!

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★ 5

I’ve been training with Dshawn Telfaire for the past month. He brings creativity and fun to his workouts yes you’ll be tired with his HIIT workout, but you will feel powerful and motivated he can and will get you to the next level. I can’t wait to see my results.

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★ 5

I highly recommend personal trainer Dshawn if you’re looking to excel in your fitness journey, he’s very knowledgeable and attentive and truly listens to what your goals and barriers are.
I haven’t done the classes yet but I’m looking forward to the HIIT and spinning sessions.
And who doesn’t like a brand new gym? I also like that the staff is friendly and willing to help you. So far I’m very happy that I joined Crunch!

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★ 5

This review is specifically for trainer Dshawn. Absolutely phenomenal! I've been a personal trainer myself for over 20 years and an MMA coach/instructor/fighter even longer. However, my specific goal was to find an expert in functional fitness for my specific goals(& to keep my injuries in mind), which im someone what new to or rather, lack the level of experience & education in such as Dee has and offers.

After meeting with another trainer, he had recommended me to Deshawn. We clicked right away and the communication was as if we were one already.

During our consult, I made him promise me one thing and that was to PUSH ME and challenge me. He sure didn't disappoint lol

We both firmly believe in functional fitness coupled with other traditional fitness routines. Especially for those of us no longer in our 20s.

10 out of 10 would recommend Deshawn to anyone who's looking to build their bodies up properly but also to optimize their fitness and health to last their lifetime!

Source: Google

★ 5

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★ 5

nice gym! great open space, lots of equipment for strength training & sooo many squat racks/deadlifts lift platforms & pull up bars to play with. Trainer Deshawn knows his stuff & is very helpful with workout advice, don’t train with him if you’re not looking for growth he’ll get you out of your comfort zone! all the workers are great & friendly. classes look really fun, i love that there are a variety of classes to choose from. yoga, HIIT, cycling. great start for a new gym.

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★ 5

My personal trainer - Dshawn plans and designs my sessions with great insights grounded in his deep experience. He is tuned into my unique needs and adapts my training routine accordingly. He is a great guide and supportive partner in my fitness journey,

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★ 5

D’Shawn is an enthusiastic and passionate trainer who knows how to motivate you to achieve your workout goals. Moreover, his infectious energy will keep you motivated to stay focused and challenged throughout your workout. Highly recommend D’Shawn as your personal trainer !

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★ 5

I been here since they open on my 3 week i decided todo the kick off session and immediately I connected with my trainer his name is D’shawn. I started a new journey in this season in my life where I want to see results and I want to push my mind to over come everything that it said i couldn’t do. With Dshawn I am doing that he is pushing me. He giving me knowledge in things i don’t understand and I can’t wait to share my before and after on here I know this relationship as trainer and student will be for a long run I'm great-full I been to so many Gyms in town this is the first time. I feel that someone cares and that are willing to help me get to my goal weight… stay tune my changes are coming just saying

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★ 5

Been a great experience since I have signed up! The facilities are clean and neat and the staff is helpful and knowledgeable. My personal trainer is D’Shawn and he is one of the best in the business. He is a great. He listens to your goals and holds you accountable. He is a motivator that will push you but with care.

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★ 5

My son trains here with Dshawn and he’s having an absolute blast!

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★ 5

Great gym overall. It had everything you need to get your body in shape. I love the HITT classes because it’s provides a different lane to train in a short time frame. If you want to take your fitness to the next level I recommend using their personal trainers in particular DShawn. He has excellent knowledge on different training methods and gives you a balance of pushing you past your limits all while making sure the exercises fit the individual. Highly recommend!

Source: Google

★ 5

I have been training with dshawn since the club opened it has been a great experience. I have some issues with my shoulders and he makes sure I’m not doing anything to injure myself. His knowledge is amazing he has shown me some great exercises I highly recommended him. The club itself is great with the amount of equipment no matter how busy it gets there is always some piece of equipment to work out on.

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★ 5

Dshawn is a personal trainer there and he is amazing. If you want a trainer that understands your needs and your goals he is the man to go to. He will let you work at your pace but push when it’s needed. He’s a great coach and trainer.

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★ 5

Highly recommend D'Shawn as your personal trainer—a great guy who can motivate you to get to your goals.

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★ 5

I love how they talk to their clients, it's satisfying. I love my personal trainer, he's cool and works with me and tye timing is cool

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★ 5

Great spot to get your workout done ✅ lots of equipment for strength training and room to do stretching exercises etc

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★ 5

Awesome new gym with lots of room, tons of machines, and equipment for all types of workouts. Staff are always super friendly and helpful!

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★ 4

Friendly staff, clean facility. Very welcoming of new comers very happy I decided to sign up.

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★ 4

A brand new Crunch location in the heart of East Longmeadow.

I came in to use my signature membership and was greeted by friendly staff.

The equipment is brand new. This is one of the better equipped crunch locations that I've been to. They have a wall of 10 Olympic bumper platforms. Best of all they cater to all levels of experience
: with free weights and machines in the back and circuit machines in the front

Thanks to the trainer Hannah for showing me around!

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★ 5

Loved it 💯

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★ 5

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★ 5

I've signed up over a month ago and it was always advertised to open on 5/30. The new facility is beautiful and big. I'm excited to start this journey.

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★ 5

Bunch of equipment and friendly staff

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★ 5

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★ 1

Was told from the gym employees that the gym opens on the 4/30th. Still closed

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