★ 3

The problem with training at commercial gyms is not just that other patrons are disrespectful of the environment, it’s that the employees and management don’t do anything about it.

This is the kind of equipment abuse that creates divots in the platform and warps bars. We’re all required to pay a maintenance fee that is intended to repair general wear and tear, not to accommodate for arrogant Chad’s and incompetent staff.

Please take accountability for your facility, do better Crunch Fitness.

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★ 5

I Love working out at Crunch Fitness Worcester East! The gym’s always clean, the vibe is great and the staff is awesome. Dave is always around to help with anything and motivate you with a joke and Maria brings such great energy every time I walk in. Highly recommend!

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★ 5

Ask for Dave Cote - he will set you straight!

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★ 5

I've recently started at Crunch Fitness, Worcester East. I have been impressed with the cleanliness and range of equipment . More refreshing I connected with Dan, a very competent and motivating coach. This has inspired me even more as he has been a 100% genuine person, who I think wants to give everything for clients to achieve results! I salute his level of professionalism and look forward to positive changes in my body!

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★ 5

Everything is fine except you need another leg press station.
Seriously. It’s ridiculous to have just one.

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★ 5

En la cede de crunch Worcester María Lucrecia es una excelente profesional, fácil de comunicar y con un carisma encantador!

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★ 5

First and foremost I have to say the staff there is amazing! From the time you get in, to any needs you have, they are always willing to help, and everybody is super friendly. Second, the gym is super clean and organized, and there are plenty of equipment for any exercise or muscle you want to train. I also love the HIIT area, it is spacious and has a variety of choices, great for someone who focus more on the calisthenics, stretching, mobility side like me. Oh, and have I mentioned the staff already? Go there to train your body, and end up training your spirit as well, because they will surely brighten your day!

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★ 5

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★ 5

If it wasn’t for the staff at this crunch fitness i wouldn’t bother to come the days I’m not feeling it. awesome staff and always greeting with a smile. the ones I always see are Mia Zana and Maria! and they make sure you feel like coming home instead of a gym. Great energy from the start to the time I leave. Not only an awesome gym to come and train but also I great community and all this is possible because of Mia Zana and Maria. I feel lucky to have met an awesome staff I cannot thank them enough for making me feel part of a great gym and the great community this gym have. Truly a blessing! Always looking forward to come the next day because of them. Thank you for making me feel awesome!

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★ 4

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★ 5

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★ 5

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★ 5

Friendly crowd, plenty of space

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★ 4

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★ 3

It’s getting harder and harder to come work out here, every time we come in there’s a backpack taking a machinery. He got people looking at you. Funny when you ask them if they’re still using the machine when they’ve clearly been walked away for about 15 minutes. I don’t know, I know this is probably falling on deaf ears because nobody really monitors the place, but it’s frustrating.
I thought there was a backpack enforcement, isn’t that why there are lockers?

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★ 5

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★ 5

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★ 5

Very affordable gym with many membership options, full of an amazing staff that will help you on your fitness journey.

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★ 3

Normally went around 5am when it’s open
Not crowded which I prefer

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★ 5

Just needed to take a moment to give a huge thank you to Mia for being such a welcoming and helpful employee. my first day coming in she made my social anxiety relax a lot because she was so kind. I came from planet fitness which is full of mean workers but mia showed me that crunch is definitely different and ever since i signed up she gives me a warm welcome every time i come in 😊.

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★ 5

just started going here not too long ago, i was greeted by such an amazing staff member named Mia! she was so kind and helpful during the sign up process, she never fails to put a smile on my face when i walk into the gym!!! that girl deserves a raiseeee!!!!!!! other than that they gym is clean and well managed throughout the day.

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★ 5

My home gym so 5 star auto but the staff is really cool and knowledgeable!

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★ 1

I really hate all the hidden fees they have and trying to cancel is impossible. I have been trying for weeks to cancel my membership and mysteriously the online system doesn't work and I never get a confirmation email. Today I went in to cancel it after I was charged $89.89 for their "annual fee" and the manager Maria was useless and refused to try and help me with a refund even though we haven't used the membership much this year at all due to a back injury I got. I used to enjoy going here so instead of pausing my membership I just canceled it because the way they prioritize money over patrons is ridiculous.

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★ 4

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★ 5

I really enjoy this gym. The equipment is kept in good working condition. There is no judgement, no one bothers you, and if you need help, the staff is very supportive.

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★ 4

Best Crunch in the area. Why? Ample parking. Consistently clean. Great variety of equipment. Equipment gets fixed in a reasonable amount of time.

I’ve been going for almost a year. I am usually there at 5:30-6:00 am, it’s usually pretty quiet. Lots of consistent regulars.

Everyone I have seen has been very respectful, haven’t seen anything questionable when it comes to conduct.

It seems like prior negative reviews were with prior management. They always open on time

I am sure my review rating will get changed when I have to try and cancel eventually. But that’s what you get with signing up for Crunch or PF.

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★ 5

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★ 2

Cables are always broken and take forever to be fixed.

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★ 5

I started going to this gym from The time it was Opened every GM has never ever cleaned except for this guy Paul the GM that’s right now running crunch Worcester east great job. Keep it up.

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★ 5

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★ 5

Very good place
They take care of their equipment. Very really. Do you see anything down?
Always willing to help you show you what to do. Nice people doing a great job. Thank you

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★ 3

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★ 1

Crunch Fitness management does not seem to care about member safety. Most of the barbells at this gym are severely bent and they refuse to replace them. This poses an injury risk for anyone who picks up a bar. I have spoken to every staff member possible and always get a run around answer as to why the issues has not been rectified. The staff overall are great and I do not blame them, as this issue is ultimately out of their control.

After many months of frustration I finally spoke with President, Jeff Stone, directly showing him the bars. He took a video of an egregiously bent bar and promised they would order new bars. I believe Jeff did this in bad faith as nearly 6 months have passed and the gym has done nothing about the issue. Despite continuous in person follow ups, no one can tell me when the gym will fix this safety issue.

I'm beginning to think it will take a lifter getting seriously injured on their property for Crunch to take action.

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★ 1

Half the equipment has issues so make it look like there alot of machines to go around but once it even gets semi busy you have a 5 person waiting line for alone machine because the other 6 don't work.

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★ 5

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★ 1

Very disappointed. Went to the gym this morning at 7AM. Gym was closed, no signs saying it was closed and no notifications saying they would be would closed this morning.

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★ 5

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★ 5

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★ 5

Good Gym and Nice Enivorment
Clean and Good

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★ 5

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★ 5

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★ 5

It’s a great place to come and work out after hours or even on a long day from stress , the staff very friendly and very knowledgeable to anything u need assistance on

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★ 5

Great gym, lovely staff, great vibes!

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★ 5

The best gym with the best people! Chuck was an amazing trainer🙌🏾

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★ 4

Great gym friendly vibe, can be overcrowded during the evening.

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★ 5

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★ 5

I’ve enjoyed the services Crunch has had to offer me. The place always makes my day better than it was before stepping in the gym.

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★ 5

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★ 5

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★ 5

Crunch Fitness is an excellent gym that truly stands out. The facility offers abundant space, making it easy to work out without feeling crowded. With a wide variety of tools and new equipment, there’s something for everyone, whether you’re into weightlifting, cardio, or functional training. Whether you’re a beginner or an experienced gym-goer, Crunch Fitness provides an inviting and well-equipped environment for your fitness journey. Highly recommended!

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★ 5

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★ 5

Best gym ever!

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★ 5

Chuck is the best!! Highly recommend PT with him!

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★ 5

so lovely and amazing here

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★ 5

The gym is very convenient and clean.

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★ 5

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★ 5

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★ 5

This crunch is the absolute best! They are all really nice and helpful. It truly is a no judge environment. It has the best equipment! Try it out!

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★ 5

I have been going to this gym for two years and I’ve enjoyed the experience and equipment!

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★ 5

Huge gym, accessible, great environment too… also, love how affordable it is.

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★ 5

Staff is friendly and they have all the equipment I need - especially squat racks!

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★ 5

Great facility - all the space and equipment you want in a gym, and super personal staff. Also appreciate that it’s clean. I’ve been to gym in the past that struggle with that. 5 stars for sure!

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★ 5

I love the place, great selection of equipment!

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★ 4

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★ 5

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★ 5

Great gym and staff!

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★ 5

A great gym with lots of equipment and a very friendly and knowledgeable staff. I highly recommend Crunch Fitness on Grafton St Worcester

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★ 5

Very nice staff, plenty of equipment

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★ 5

I almost cancelled my membership here a couple years ago due to management and no one being here at 5am when the gym was suppose to be opening… since then, this gym is now under exceptional management. Awesome staff, new, clean & tidy equipment. Spotless bathroom and showers. Well done! I’m back to being an advocate for this crunch location🤘

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★ 5

I love this gym, you find everything you want 💥

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★ 5

Great gym!

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★ 5

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★ 5

Loved the layout. The staff is so helpful and friendly. You can find everything you need here for a great workout. 10/10 would recommend

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★ 5

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★ 5

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★ 5

Great floor lay-out, trainers were very helpful and provided top-notch assistance.

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★ 5

Best free weights in the county

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★ 5

Plenty of equipment, clean bathrooms/locker rooms, friendly and helpful staff. I have been a member for 2 years and have been very happy!

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★ 5

Very nice place to workout

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★ 5

If you ain’t at crunch Worcester, I don’t know what you’re doing. 10/10

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★ 5

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★ 5

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★ 5

Best crunch in woo let’s talk abt it

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★ 5

great gym! everyone is so nice and helpful!

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★ 5

Best gym staff!! Super helpful!! Love this place.

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★ 5

Good stuff

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★ 5

The front desk is always helpful

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★ 5

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★ 5

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★ 5

I love it! I switched from PF to them because they’re great!

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★ 5

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★ 5

Good selection of weights/trx areas
Clean space too.

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★ 5

Been with crunch for like ever. Ever. I moved further away from this location and was lazy to do the drive. Tried planet fitness and walked out 24h and canceled my membership because of their terrible customer service. Staff is great here. Classes are absolutely amazing S/O to Dawn & Steven for the best classes. Anyways - love it here!

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★ 5

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★ 5

I’ve had an amazing experience at this gym! The facilities are clean, the equipment is top-notch, and there’s a wide range of machines and weights to accommodate any workout.

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★ 5

Great customer service

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★ 5

Great gym, nice people, love the workers

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★ 5

No place like home!!!! Been coming here for 4 years and I love everything about it!

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★ 5

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★ 5

Muito boa ,a melhor academia que já frequentei , o atendimento é muito bom e possui pessoas que falam outras línguas além do inglês oque é muito bom, tudo organizado e limpinho

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★ 5

My favorite gym

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★ 5

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★ 5

Staff are great and environment is welcoming

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★ 5

I’ve been coming for 3 years. It’s the best gym around

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★ 5

Best gym, the environment is very good and clean.

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★ 5

Love coming here. Clean and fun environment to lift

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★ 5

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★ 5

Awesome workouts!

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★ 5

Clean, great gym. My son has been a member for over a year and loves it

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★ 5

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★ 5

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★ 5

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★ 4

Nice environment

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★ 5

Awesome place very cheap worth it good music

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★ 5

There are plenty of machines and very friendly staff! I would recommend as they provide equipment for what we need!

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★ 5

Always clean and nice staff! I love going here

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★ 5

Employees are nice, and people are friendly.

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★ 5

I love CWE ❤️❤️❤️!! The gym is very clean and has so many nice machines. The staff are very nice and willing to help. The community at CWE is great and I love people watching from the stair master 💪💪💪

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★ 5

I’ve had a great experience here! The gym is super clean and the staff is friendly. There are plenty of machines so you rarely have to wait for one to open up.

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★ 5

The best gym💪💪💪💪 Loved my free personal training session and have been going since the summer!! Always super clean and well run✨✨✨✨💖💖💖

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★ 5

I have been a frequent gym goer at this crunch fitness location on grafton street. Staff is always extremely helpful and friendly. Facilities are very clean and organized. My experience at crunch Worcester East is always spectacular!

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★ 5

Very convenient gym. Workers are very friendly and helpful, especially Carlos

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★ 4

Been going to crunch about 2 years. Like the equipment, classes and staff. Specifically enjoy cycle with dawn wed or sat or Zumba with Casey Mon or wed!

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★ 5

This has been my main gym for the longest time, always clean and the staff is always so kind. There’s one guy his names Paul who’s always asking how my workout went so the staff is great. Thank you Crunch!

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★ 5

Jose was an excellent help!! This gym is amazing!

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★ 5

It is great

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★ 5

Best staff, they always make my workouts better

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★ 5

Amazing gym, has all your needs, not too crowded, love it!

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★ 5

Great gym, very safe environment with nice staff, very clean!

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★ 5

The staff is amazing

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★ 5

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★ 5

Just joined after not exercising for months and gaining weight. Sorry I put off joining out of my own feelings of intimidation. Should have done sooner. Felt welcome with a smile and casual conversation from the desk when I walked in. Trainer was equally as nice. Everyone is just doing their thing trying to better themselves 👍

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★ 5

Wonderful management, was very helpful and a great help , the manger guided me perfectly throughout getting a membership and keeps it very clean

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★ 5

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★ 4

Great place!

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★ 5

The staff was beyond friendly! The facility itself was spacious, well built, beautiful and overall very positive. Loved it.

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★ 5

The gym staff were amazing. Very friendly and ready to help. It felt quite spacious and the gym/gym locker room was pretty clean!

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★ 4

This gym is very Spacious, Clean and has the most treadmills (~27) and stair masters (8) I have ever seen at a crunch. The variety and abundance of equipment made this an Easy 4 stars review. My only issue was the lack of equipment that targets the legs.

Also, this Crunch has the most potential, with a simple redesign a lot of more value could be added. For example, if all the stair masters and treadmills were pushed forward a one or two >75m lanes could be created for sprints.

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★ 5

I love the gym, the vibe everything is great. They open early so I am able to go to the gym before work and that has been helping me stay consistent. Definitely recommend it 10/10

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★ 5

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★ 5

The staff at crunch fitness worester east is exceptional and kind. Always smiling and friendy.

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★ 5

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★ 5

Weekend staff is amazing, clean and friendly environment!!:)

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★ 1

Cancelling my membership at this gym has been a nightmare. Multiple attempts to contact and there has been no response. When calling, it states I am the first customer in line yet my call is never answered. Submitted online requests in JUNE in order to get in touch with someone and there has been nothing. I have now been charged from May to September when the last time using Crunch was April. This experience has been horrible.

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★ 2

Gym is fine and affordable. I found the staff to be unhelpful with anything regarding membership. I was looking for help with the app which logs you into the gym and staff wasn’t able to help. Cancelling is awful. Called to cancel after moving, told I had to go in. By the time I was able to get back there told I have to call. Call center was terrible, so much background noise I couldn’t hear a thing. Called back, call was disconnected 4 times while on hold. Gym is equipped with what you need, but the round about ways of everything will stop me from joining a new one closer to home.

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★ 1

Overall, I liked the gym but I spoke to the assistant manager about canceling and was told there was a crunch in the new area where I was moving. I asked in June to cancel and he said it would be easy and only take 2 weeks tops. I called to cancel and it wasn't cancelled. I went online to cancel through the website and it wasn't cancelled. I called AGAIN to cancel at this point it's August. They tell me there's a 30 day cancellation notice policy and charge me 46.99$ when I hadn't used the gym for over a month. They said refunding me wasn't possible. I'm just disappointed

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★ 5

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★ 5

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★ 1

Attempted to cancel my membership on 5/25/24.. here we are in August and I'm STILL getting billed. I've emailed multiple times, called 5 times, and gone down there in person which was a complete waste of time. The last email was on 7/23 and they finally emailed me back today AFTER charging my card again! This place is a scam, I wouldn't trust them with your bank info.

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★ 5

Well maintained, very nice staff!

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★ 5

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★ 5

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★ 2

Demasiadas máquinas que no sirven Pasan mucho tiempo sin arreglar sus máquinas

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★ 5

love this gym! the staff are always professional, helpful and ready to help you anytime :) Ally Chase is a great personal trainer, I highly recommend to work with her for any of your fitness goals

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★ 1

Front desk staff is not honest about prices. Told me to swipe my card saying it was $5/mo for an extra gym on active and fit when it is $5/mo OFF from the base monthly price

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★ 3

Gym is pretty good but plz fix the guest wifi cause it doesn't work

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★ 5

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★ 1

Crunch charged me over $100 and tried to say I authorized it when I simply did not. Scumbags

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★ 5

Great place to workout

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★ 5

Lots of equipment.Friendly Staff. And unlike every other gym I’ve belonged to, plenty of parking.

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★ 1

Gym is fine but their customer service is atrocious. They strong arm you into an app, require all sorts of effort to cancel, and will charge you well past the cancelation date. What a trashy company.

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★ 5

great staff and clean environment

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★ 5

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★ 4

Amazing gym

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★ 5

I've been to many gyms, but none are as excellent as crunch fitness from grafton st, Worcester. When you go to Crunch, look for kiwuagwu, he answered all my questions and is an excellent instructor. It has all the equipment I need and a pushing bag, which is very rare to have.

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★ 2

I found out that crunch had been billing my CC for over a year after going in and signing the papers to cancel my membership. When I called to ask about the issue management was unhelpful and rude. This has happened to several people so it’s something to be aware of. 2 stars because the facility is nice and staff is typically enjoyable to interact with as long as you don’t need help with something.

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★ 1

Terrible equipment! The gym charged an annual fee incorrectly and they did not issue a refund. I do not recommend!!!!

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★ 5

Great club, I worked with personal trainer Chuck P who was very knowledgeable and encouraging. Locker rooms were always clean as was the facility. Highly recommend!

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★ 5

Great gym! Always clean and friendly staff :)

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★ 5

Been a member for almost 3 years, friendly staff and good equipment!

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★ 5

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★ 5

Great encouraging staff, great environment

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★ 5

These front desk guys made me do this. Cool guys.

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★ 5

I have been coming to this location for four years, and it was one of the best decisions I made for my physical fitness coming out of Quarantine. The variety of equipment is great, the staff is personable and knowledgeable, and it’s been a blast overall.

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★ 5

Very good

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★ 1

I wouldn't give this dump any stars. The manager, or whoever he thinks, is arrogant. I tried the place once and hated it and now they're charging me $100 and won't give me back my money. DON'T go to this gym. It's horrible.

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★ 1

I signed up for 3months of training sessions at this gym . Upon sign up I was told I can cancel at anytime or it will continue as it was a reoccurring charge. After finishing my 3 months , I emailed the manager to remind them that my 3months were coming to an end on the Sunday before my month 4 payment would be due and I was STILL charged !!! Upon calling for my refund, I was told that they are not refunding because it wasn’t a 30 day notice, that I wasn’t told about… they just kept encouraging me to do more sessions . I will not be coming here again . When asked to speak to a higher up , I was told they can’t give out his number so I have to email and wait for a response . Horrible experience.

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★ 4

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★ 4

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★ 3

Lack of equipment

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★ 5

The customer service in the gym is the best whenever you’re having difficulty with the app or website! Paul is very helpful and makes sure any questions you may have are answered or taken care of!

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★ 5

Great gym. Huge atmosphere a place to reset and recharge ,recover. The staff are helpful and knowledgeable.

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★ 5

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★ 5

As someone who needs a gym to meet my specific training needs, I give Crunch a high rating. Everything you need for a wide variety of training. The front desk staff are welcoming and the manager Paul is quick to help with any concerns. My trainer Chuck has helped me overcome plateaus in my training and provides me with sports performance training and programming.

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★ 5

I love this gym because they have the training center hiit zone in the center of the floor which motivates me I also love taking part in the dance routine classes. They are a lot of fun and the instructor is awesome.! can you look.

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★ 4

Friendly and personable staff each time I come in. It's always time well spent. Also everyone that comes in seems engaged with classes and the trainers.

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★ 3

Took away two stars because it’s not sanitary / clean . Equipment is dusty and floors are not cleaned . Planet fitness is way more sanitary

Ok gym if you go in the morning . In the evenings it Gets very overcrowded especially Mondays and Wednesdays evening there is no open space as both the open turf and the class room , run classes .

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★ 1

The bar for customer service is on the ground in terms of mgmt.

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★ 5

Had great experience with Paul at the front counter great costumer service helping out the squad signing with the memberships 5 stars

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★ 5

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★ 1

This one star is solely based on how frustrating my experience has been trying to cancel my memberships that I had at this Crunch location. I moved out of state to Florida back in July, because things were busy I got around to calling in August to cancel two memberships I held here. After cancellation I had deleted my card info from the app so just in case I was no longer charged. I was then suddenly being charged $300+ for annual fees, late fees and more in my two memberships and spoke to some of the disrespectful people ever in customer service who just yelled at me on the other end of the line and basically told me too bad that’s what I owed. Fast forward the next month I’m being charged for both after being told they were successfully cancelled. I call the store and am reassured that one is cancelled and the other one is still active and that they would go ahead and cancel. This was back in September and EVERY month since I have continued to get charged for one membership however because I don’t even have my card info on the account anymore I’m being charged a late fee on top of a membership I don’t want anymore. I have called monthly, told managers from this location will reach out to me regarding the issue, I’ve been told I’d receive a call from the GM that same day and I’ve heard from nobody and am STILL being charged. Well I finally login to see if I can fix something myself and see the membership that was allegedly cancelled first IS STILL ACTIVE after several times being told it was cancelled. I have called this location everyday this month to figure it out and am sent to voicemail everytime. I’m beyond frustrated at this point and am writing this review in hopes that someone will do something to help me out.

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★ 2

Mainly giving this place 2 stars because the front desk staff are friendly, gave me no issues cancelling my membership, a large parking lot and there is nice equipment there.

Unfortunately during my available times to go to Crunch it was always crowded, which is later in the afternoon and night. I like to get my workouts in and go on with my busy day, if this is how your lifestyle is this is definitely not the best gym for you as you tend to have to wait for equipment. Gym etiquette is also not enforced here, as Ive seen numerous times weights not being put back properly and people being on equipment on their phones for a long time, which doesn’t help while people wait for open equipment during peak hours.

I was a member of Boost/Crunch for several years and I am happy I found a new gym that is a better fit for me. This gym can be great if you can go during less busy hours which is typically morning/early afternoon.

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★ 4

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★ 5

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★ 3

One of the better options in the area but I don’t find it in that great condition anymore as it was before. Member since 2020. There is just too many people after 2pm onwards. Mostly ages 18-26 whom seem to stay here for 2-3hrs. Weights area is always packed. Got bothered by a girl twice asking when I was getting off a machine ( I was on it for 3 minutes) for her to go on it for 30 seconds and go somewhere else; someone else came and took it. Need more hip and thigh abduction machines. Some cardio machines go unused. Wish there was a more closed off area for stretching and doing crunches etc. Maybe with my age I should consider a different gym by now mid 30s.

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★ 5

Lugar ideal para drenar estrés y quemar calorías

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★ 1

HORRIBLE! Horrible customer service! I had asked them to freeze my account from September-December as I was going away for college. I received a confirmation email that my account was frozen and then in October I kept getting emails that I needed to pay the balance due for the month. Today they are telling me I owe ~$98. I WILL NOT being paying that amount. YOU guys didn’t do your job, and you’re all scammers!

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★ 5

I love it 🥰🥰🥰

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★ 1

The people working in the front office did not answer any questions properly 😏

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★ 4

Good selection of equipment and a large, generally clean gym area with good lighting in offshoot rooms. Hours are pretty narrow if you work, especially since they are getting narrower and narrower. Free weights are very good as well. Water fountain does usually have a lot of technical issues as well. Overall, good gym, worth the $10.

Source: Google