★ 3

Gym is pretty clean, however the amount of machines that are out of order is unacceptable. Week over week many of the same machines are still out of order. Several treadmills, stair masters and weight machines.

I’ve also tried to use many of different pieces of equipment in the CrossFit room such as the medicine balls and many are all flat and or old.

I would think for a gym that is as busy as it is in addition to having advertisements about how many members are in / out of the gym the equipment would constantly be fresh, upgraded and working as intended. I’ve even noticed that some of the weight machines are old planet fitness machines with the purple paint removed.

Men’s steam room has been out of order for over a year now as well. Who knows maybe they have no intentions of fixing it.

I give this gym 3 stars mostly for location, cleanliness otherwise it’s failing in most other categories for me.

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★ 4

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★ 5

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★ 5

Love this gym and the music at night be fire

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★ 5

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★ 2

Used to be good but now the new girl plays ONLY Spanish music every single evening, which sucks!

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★ 1

I don't understand why they can't just lock up the weights in the ffit room instead of closing the whole room off if they closed it due to stealing. I do my workouts in the yoga room which clearly other people have been too as it stinks in there and the ventilation is poor.

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★ 4

Crossfit area is excellent, the gym is clean and the staff is nice. It’s never too crowded. Plenty of parking and easily accessible. Overall it’s a great gym!
The reason I couldn’t do the full 5 stars is the quality and maintenance of equipment. I understand how difficult the upkeep is, but for a local chain this shouldn’t be a problem as much as it is. Most treadmills are capable of 12mph but they refuse to reach it due to poor belt drive and overall condition of the treadmills and none of them are super level which only true runners would notice. The stairmasters also struggle when you do the max level 20. Certain bars are so bent they’re pretty much unusable and borderline dangerous (I was benching and tweaked my wrist because of this and no I am not stupid I’m a seasoned lifter).

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★ 1

I joined the gym a year ago because of the Functional Training classes. We had a very special 5am crew. But first, they cut classes, now, they just canceled the whole program without notice. We kept working out on our own, but eventually, they removed all the equipment and pushed us out. I canceled my membership. Not worth it. All the other classes are always overbooked within seconds, the equipment always broken, and the gym always dirty and smelly. The management very disrespectful. I don’t recommend this gym.

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★ 1

I joined fit factory back in 2018 and I loved this gym! They had a variety of classes, childcare, and functioning equipment. However, in the last 2 years this gym has slowly declined. They closed childcare (saying it wasn’t used much, but it was always packed!), cancelled most of their classes, including FFIT, and started locking doors to other parts of the gym. I mostly use the FFIT room and attended the FFIT classes. They started to open up that room to all the members, which resulted in equipment missing (mind you we still paid the premium price) then they cancelled the classes and now they’re taking equipment out of the classes. It’s just been a downhill decline. I can tell you for a fact that people don’t want to pay premium prices for gym that doesn’t offer much. Not sure what management is thinking…

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★ 4

This is a good gym. I started in January and I am yet to understand why there are so many negative reviews. This is a gym not your house. Not sure why people seem to be expecting too much. The folks that work here are super friendly. They greet you when you come and go. The bathrooms are clean. I see the lady from the front desk come in for refreshes frequently.

There are several equipments. The ambience is also good for a workout. I also do classes which are pretty helpful. The instructors are nice. The only problem I have is the loud music in the classes by Cara. It doesn’t need to be deafening. Frequent exposure to loud music can be detrimental long term so she needs to really tone it down. Other than that. I like this gym and I have been to many in my lifetime so I know a thing or two about gyms.

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★ 1

I visited FitFactory in North Attleboro with someone who’s a member, fully prepared to pay for a guest pass. I walked in with cash in hand, visibly holding a $20 bill ready to lift and mind my own business. Before I could even speak, a manager approached in an unnecessarily confrontational way and snapped, “You know you’re not entitled to guest pass privileges with your pass?!”

I get that this might be an ongoing frustration for them that needs added clarification, but the tone and delivery was uncalled for. There are a dozen more professional, courteous ways to clarify a policy, especially when the visitor (me) is clearly holding cash ready to pay.

I immediately felt like this was not my gym and I was spending $20 for a day pass to have all the energy sucked out of me before getting into an hour workout. I guess expecting decent front desk service is asking too much.

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★ 4

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★ 1

Just when you think this gym can’t get any worse, they lock an entire room off to members even when no classes are going on. Literally lock it. Meanwhile, they only have two sets of each dumbbell. God forbid a staff member preps the room ahead of time — instead, it makes more sense to block off an empty area during peak hours (5–8 AM), forcing the rest of us to cram into the CrossFit room.

Now you’ve got people stretching and doing abs in the middle of the floor, while others are trying to do lunges or anything that requires space. Makes total sense, right?

Great job, Fit Factory.

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★ 5

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★ 2

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★ 5

I worked out here (and at the Foxboro location) for about a year. It's a solid gym with plenty of weights and machines, reasonable hours, and a friendly staff.

Yes, the equipment is old and sometimes broken. But it's a $20-$40/month membership, and the negative reviews below make it sound like people were expecting a gym like Equinox. It's a good gym for the price.

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★ 5

Staff is friendly and instructors are encouraging and knowledgable

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★ 4

Very clean facility, friendly staff and wonderful personal trainers. I have worked with Ty and now Shannon and they are both awesome in their own ways! It would be nice if they had more treadmills.

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★ 1

I'd give this place zero stars if I could. The customer service is awful. You pay for training programs and don't get the service you pay for. You try and Cancel your membership and they give you the run around. The store says go to the billing site, the billing site says go to the store. Then they try to send you to collections. Its not worth it.

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★ 2

Lack of equipment and equipment is either old or broke

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★ 1

For years now y’all still only got 2 working tvs on the floor and never on any sport channels can’t even watch any games your new staff is kicking everyone out at 10 except for their lil friends who gets to stay longer make it make sense….

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★ 1

This gym was representative of a $10 a month big box gym - tons of equipment but poor upkeep. Equipment will often break down and take weeks or months to be fixed. For example, for months there has been a pec fly with a seat that can’t be adjusted. They claim it’s fully functional, but how can it be if the seat doesn’t adjust? Fully functional for one specific height of member I suppose. Many of the pads on current equipment is ripped and should be replaced for comfort and hygiene reason. The sauna is frequently broken and after being down for months they announced they will not be repairing the steam room due to the cost of repair.

Recently, they announced the price will be doubling for the base tier. I understand everything has gotten more expensive and wouldn’t mind paying if I knew the money was going back into the facility, however, with the way the gym is currently running I highly doubt it will.

Though, I will say they do have a couple very friendly staff.

EDIT
Changed my vote to 1 star. I wanted to cancel my account before the price increase so I asked the front desk staff how I can do that. He said because I paid for a year up front it would cancel automatically. This was not the case - I was charged with a monthly fee and $60 yearly fee after my year was up. Upon talking with the dismissive assistant manager, I spoke with the general manager who told me she could not do anything because I did not have what the staff member said in writing. People make mistakes, but to not honor the mistake and try to make it right is disgusting. It’s not the $80, it’s the principle of staff either lying or being incorrect and management not doing anything to correct this. I will be making sure everyone knows about my experience.

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★ 2

Place used to be amazing, but now the place is falling apart. Seven machines have been broken now for weeks.
Toxic fumes from the sauna. The people that came to fixed the sauna stained the wood which you can't do at all. Seems like the people that run this gym don’t even care anymore. I wouldn't even give this place a star.
The only reason they get a star is because of the staff that works there trying their best. I can find better working equipment in third world countries. Tara,Shawna and Tino keeping this place afloat with tape. True MVPs right there.

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★ 1

This gym used to be solid. In fact, I had previously reviewed it as 5 stars.

So, why am I changing my review to 2 stars?

Over the past two years this gym has gotten worse and worse.

Half of the equipment is either broken, rusty, or malfunctioning.

On top of that it takes them MONTHS to make simple fixes. For example - one of the peck decks has had a broken seat for more months than I can even remember. Two of the stairmaster machines have been broken for 4+ months with no fix.

The steam room has been out of service for 3 years and sauna is often broken. When the sauna is working you need to be careful that you don’t sit on a NAIL sticking out of the wood.

Most people I talk to here are just waiting for a new gym to open up locally so they can leave.

It’s clear this location is not a priority and is not given a sufficient budget to maintain the quality that members deserve or that they advertise.

Also they recently increased memberships costs despite the decrease in quality.

Edit 1/7/25

Changing my review from 2 stars to 1.

It’s the busiest gym season of the year and the amount of broken cables and machines is astounding.

They also used wood stain inside the men’s sauna and the smell is unbelievable (not to mention TOXIC)... A 2 second Google search can tell anyone the dangers of using stain or varnish in a sauna. It's honestly mind a blowing level of negligence.

In addition, they apparently fired the janitor months ago and have not replaced him.

This gym has turned into a total joke. The only reason people are still here is location.

If you’re thinking of joining.. DONT.

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★ 1

I should've taken the time to read the reviews because I had the exact same experience as so many others when it came to canceling the membership. This was last year but I will never forget how absurd the situation was and I should've tried to dispute it with my bank as well because I was out over 100 dollars. Such a disappointment. READ THESE REVIEWS AND DO YOUR OWN RESEARCH.

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★ 2

Edit: was pleased for a while but over the last few years this place has gone downhill. Equipment is not as clean and maintenance upkeep is not great. I don't see the janitor around anymore. The latest drop that made me adjust the review was them using wood stain on the sauna boards instead of using cedar wood. Who does that? Just being next to it in the locker room makes me dizzy. Prolonged exposure to wood stain fumes can cause wood stain poisoning, which can result in a burning sensation, blurred vision, and collapse

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★ 1

I’ve been going for since it’s opened and to be honest it has always been a subpar gym. AT LEAST 5 months of the year the Sauna is broken. And they cut the steam room for cost savings. This place sucks so bad this is my second review I’ve posted because I forgot about the first one

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★ 3

People are great, but the Men’s sauna rarely works appropriately.

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★ 1

Extremely dirty, many of the members of the staff are unprofessional, broken equipment, never encountered so many rude gym members as well. I’m not one to leave a bad review but in the handful of times I’ve been I continue to be shocked at how rude the people are. Heading back to FF Foxborough. It may be smaller but it’s a heck of a lot nicer in all aspects.

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★ 3

Decent gym over all. One thing is completely unacceptable in my opinion. You closed your steam room understandably during the pandemic. We are at least 2 years removed from the pandemic and now your excuse is “cost-savings” for upkeep. NO, not ok. You built a gym with this amenity and sold it to your customers. You are collecting the same membership fees. Open it back up and take responsibility for its upkeep. That’s good business.

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★ 5

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★ 5

Great environment! Great coach, Ty!💙 Great people!!!

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★ 1

This place is horrible. Kids try to fight you in the parking lot, equipment is constantly broken, members are breaking equipment in between sitting on their phones, save your money and go anywhere else. Staff are cold and unapproachable or pushy and rude no happy medium, always on their phones too. High school creatine kids and uneducated adults ruined this gym. And the bathrooms are disgusting.

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★ 1

Absolute horror story. They changed their terms and agreements, and I did not agree to the new terms. They would not let me cancel my membership and the ‘cancel’ option on the website and app were dysfunctional. They refused to answer any questions on the phone. I cancelled my credit card and they reported me to the credit bureau, so my credit score dropped 30 points and they charged me almost $300, which was way more than the membership cost. Complete scam and terrible customer service.

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★ 3

It’s mid. Nothing to write home about. Old and dated equipment. Cable machines feels old and the pec dec machines- 1 the bench is broken, and the other only goes up to 190 lbs….. bruh….

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★ 5

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★ 5

People are friendly and helpful.

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★ 1

The place Is deteriorated, I’ve been a member since it’s opened, however I am thinking about closing my account, the water fountain is so disgusting, 🤢 mold all around it, they never clean it obviously. Tonight I went to take a shower, water was all over the floor, the shower floor is dirty with hair and soap buildup, I had to wear a flip flop in there. I am not impressed anymore, I am paying $34 for such a terrible service. It’s not worth it. They need to clean the treadmill, around the belt is nasty, completely dusty,

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★ 1

My experience at this gym was disappointing for several reasons. The dumbbells are old and cracked, posing safety risks. The cardio machines are outdated and frequently malfunction. Membership costs doubled without proper notice, leaving many members feeling blindsided. When asked about equipment updates, staff only replied with vague promises of improvements, yet spent thousands on fake grass instead. Additionally, people should be warned that canceling a membership takes forever, and if you don't do it within 30 days of the next billing cycle, you'll get charged for the next month. Overall, the gym's poor equipment condition, outdated facilities, sudden price hikes, lack of transparent communication, and cumbersome cancellation process make it hard to recommend.

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★ 5

I broke my ankle about 2 months ago and my surgeon suggested that I start riding A recumbent bike. Stopped in here yesterday with my husband and a nice young woman named Alynna gave us a tour. She was great.

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★ 5

I recently had the pleasure of interacting with Alynna and Brodi at Fit Factory, and I couldn’t be more impressed with their service. When I called, Alynna answered the phone and was incredibly helpful, addressing all my questions with patience and clarity.

Upon visiting the facility, Alynna gave me a comprehensive tour, showcasing all the services and rooms. She was very accommodating and made the sign-up process seamless. The pricing is very reasonable, and the space is open and inviting.

Both Alynna and Brodi at the front desk were not only professional but also exhibited great personable service. They were down-to-earth and had a practical, common-sense approach to everything. Their excellent customer service made my experience at Fit Factory truly outstanding. I highly recommend this place, thanks to Alynna and Brodi’s exceptional service!

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★ 1

Be wary of signing up at the gym—it’s a breeze, but canceling? A nightmare!

I joined Fit Factory a year ago with a $49.90 membership and paid an upfront annual fee, paying total of $109.90 just to register. The gym requires a 30-day notice for cancellation. Despite being a consistent payer, my attempt to cancel in the 11th month was thwarted by an inaccessible online process. I visited the gym twice before the 30-day deadline to seek help, only to find no managers available during evening hours.

Although I understood the 30-day notice policy, I was frustrated at being charged for another year’s membership that I wouldn’t use, especially since I had already paid this fee at signup. Attempts to discuss this with management were unproductive; the assistant manager was dismissive and the manager denied my previous visits, demanding specifics about whom I had spoken with.

Their approach felt less like customer service and more like a tactic to hold onto my money. It’s absurd that you can sign up in person but can’t cancel the same way. I’ve decided against returning to Fit Factory—I had considered returning in the future since it's conveniently located next to my house, but after this experience, they've lost my business. Additionally, the equipment, like the leg extension machine, lacks basic maintenance, and the machines are dirty looking. This isn’t just poor service; it’s a scam. Be cautious!

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★ 5

Love the layout of this club! Perfect design and set up. Always clean. Friendly front desk staff!!

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★ 5

Always clean, plenty of helpful staff, and plenty of room for how busy it gets.

Update: They upgraded the dumbbells and added a few stations. Even when it's busy, it seems like there's always something open now.

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★ 1

Shouldn’t be surprised that a gym will try to scam its potential customers, then act like they did nothing wrong. Signed up for the special deal with 2 free months that advertised no commitment, did not end up going after the first 30 days, and so reached out to cancel membership. Lady on the phone explained that since I did not give 30 days notice, any bills would have to be paid. What they fail to tell you is the “no commitment” deal is false advertising, and they will be charging you an annual fee along with your first month, forcing you into an almost $100 payment right off the bat, which sounds very much like a “commitment” to me. After I tried to explain to the worker that I don’t see why I would pay for a gym membership when I have never even stepped foot in the gym, she simply just threatened me with collections if the bill did not get paid. If this is how you treat all your customers, then no wonder why you have to offer free months and hide annual fees in the fine print. As someone who has worked in customer service, to say this was a disappointing interaction would be an understatement. Now, I am simply forced to submit a claim to my bank, and have them fight with the gym, because I will not give any more time to a place of business that clearly only has one thing in mind, and that’s making money. Wish I could give 0 stars, and hope everyone avoids scam gym programs like these.

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★ 4

I like Fit Factory and its amenities compared to other gyms in the area. I do wish that some of the equipment were newer and that the women's sauna room be cleaner but overall I can deal until I find a better alternative.

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★ 3

Great gym. They open at 5 but last two times I’ve been nobody showed up to open. Super frustrating especially with the price

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★ 1

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★ 5

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★ 1

Still extremely packed they replaced a few machines that were broken and they still have some broken machines and now have almost doubled my monthly membership from 10.99 to 19.99 do not go here they may just randomly increace your memeber ship cost after a year if it was a dollar or 2 I would understand but to double it in 1 year is outrageous

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★ 4

Love this gym! Has great equipment and is generally pretty well maintained. The only reason it’s not 5 stars is the hours. With a lot of gyms nearby (Edge, Anytime) that are 24 hours, it really is inconvenient that the gym closes early. The weekends in particular make it extremely hard to get to

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★ 1

Dont waste your time or money. The place is not clean, then have 2nd hand equipment and services they offer they do not have. The sauna heating unit has been broken for over 3yrs...they fail to replace or fix broken things. Repairing and upgrading your equipment is part of the cost of doing business. Stop lying and saying "the repairman is coming tommorrow" we are on to your game. Much better gyms out there.

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★ 5

Very clean gym with a solid combination of free weights, machines, and cardio equipment. The space is very smart in its layout so that even during peak times, you don't feel crowded. There is a small refreshment area and in-locker room dry sauna. There is no loud music piping in like a lot of other gyms and the staff are polite but not intrusive.

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★ 3

I had 1 horrible experience, but my 1 star review was too harsh.the rest of the staff is fine and the place is clean.

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★ 5

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★ 5

Fit Factory is a wonderful gym. It is very clean, with an awesome staff and a great atmosphere. I enjoy myself every time I am here. Join and find out what I'm talking about!

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★ 5

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★ 5

Gostaria de saber se alguém que trabalhe nessa academia fale português que possa me ajudar a saber os valores da musculação para 2 pessoas , eu falo pouco o inglês não consigo me comunicar muito bem obrigado 🙏

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★ 4

Overall the gym is great. The only things I think they should invest in is Assault/Rogue Bikes, Ski Ergs, & Kickboxing Bags (the long punching bags) for public use in the FFIT Room. Those would be the best addition to the gym.

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★ 1

They have communicated to customers that the sauna will be fixed this week, yet nothing has been done for months. I will be taking my business to my home gym!

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★ 3

I love this gym and the people here but the sauna “should be up and running by next week” for months now. Genuinely considering leaving for that sole reason which I don’t want to do

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★ 3

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★ 1

Please fix the sauna and steam room. It’s been months now and I keep hearing the same thing that it will be fixed soon but nothing happens.

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★ 5

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★ 5

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★ 5

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★ 5

Love the classes and the availability of equipment, the cleanliness of the entire place, the hours and all the friendly helpful employees! I have encouraged many of my friends and coworkers to join!

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★ 4

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★ 1

They allow people to play their speakers out loud. I would never recommend this gym to anyone. I’m canceling my membership.

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★ 5

Very nice gym!

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★ 5

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★ 5

It's clean and well maintained. Equipment is of great quality and they have multiple programs for different individual needs.

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★ 4

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★ 5

Clean gym. Friendly staff

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★ 5

Great place with friendly staff and instructors with a comfortable atmosphere.

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★ 5

Love this gym I started doing personal training 3x a week. The fitness director Fallynne is great, very personable and encouraging. I work with Kevin now too, the staff here is great if you want to be serious about getting in shape they will help you! Best cross fit (FFIT) classes around! Gym is very comfortable clean environment with many class offerings. Go ask for a tour.

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★ 3

I love the gym but the showers are constantly clogged and the water overflows. They also don’t get cleaned, I’m talking weeks worth of stains from in assuming someone’s body wash. I’ve said something in person but haven’t noticed a change, I didn’t have this experience in foxborough

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★ 5

Absolutely love this facility! Staff is always super welcoming and friendly. They have made me feel right at home! 10/10 would recommend this gym to everyone!

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★ 1

People bring their speaker and play loud, totally distracting who wants to focus on working out!!!

Action required urgently!!!!!!!!!!!!

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★ 1

They charge you like crazy every chance they get. We had the premium membership and were charged to freeze it and then charged again to cancel it. As a college student I paid for at least a year worth of membership with all the extra fees and only got a couple month use out of it. Super rude over the phone when we were upset about being charged ANOTHER month. We canceled cuz your facility sucks. And we have to pay for another month to work out somewhere we don’t want to. Also the machines are almost always broken.
Planet fitness is a better use of your money, same exact equipment but the people there genuinely care about you and not just money. Really saddening that they do anything to extort money out of a teenage girl and then blame me for it. Take your money elsewhere I promise.

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★ 4

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★ 5

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★ 1

Im not one to leave reviews ever but this was so unfair that i think it needs to be left here. So I was a member since about 2018. I had the membership that included childcare and used it about 4-6 days a week since i had my child. I never had any intention of canceling my membership because I loved the child care staff and was very comfortable at the gym. I re-signed my yearly commitment to save a couple extra bucks each month back in November. About a month later I get a phone call that gave all of the parents that use the child care, and their own staff, a 10 day notice that childcare was closing. Initially, the staff was very understanding about the inconvenience, and the child care workers were shocked by the decision. They promised to waive all fees that went along with canceling. A month goes by after I cancel and i get a 79 dollar charge taken out of my account. I call, thinking they had made a mistake, and the district manager refuses to refund me because i "broke my yearly commitment and that is their policy". I told him i would have never canceled if they kept the childcare. For me i cannot workout without that. I asked to speak to someone higher up and he refused to give me any info on someone higher up because he was "the highest up" i could talk to.I ended up disputing the charge with my bank since he was set on not refunding me, even though they broke their end of the contract i signed. I haven't received any word from my bank yet. An old friend of mine found out about this situation and was able to let a general manager know and within a couple days of her finding out i got a refund. Not sure if it was my bank or the general manager who was able to get my refund but Im just glad i got my money back at this point and this headache is over with.

I have heard many complaints from people around the area complaining about difficulty canceling their memberships, charges being taken out of there accounts and many more things.

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★ 5

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★ 5

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★ 4

Unsatisfied with the squat racks having no mirror in front of them . Please put them back where they were.

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★ 5

Good gym everything you need

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★ 5

Great local gym, we are new members. A couple machines are out of service and doesn't look like the steam room will operational any time soon, but overall good gym. Opening up at 400am or 430am would be super beneficial for those with long commutes to the city.

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★ 2

After reviewing my contract and the term and conditions, I decided to take legal action against the gym. There not allowing me to cancel without penalty due to health conditions.

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★ 5

Awesome in all ways

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★ 4

I joined this gym a few months back and I have to say, it was a great decision. The staff is friendly, the FFIT classes are awesome, and spin with Tarsha on Sundays is one of the best classes I’ve been too! My only complaint would be the weekend hours, specifically Sunday. I like that they open up at 7 on Saturdays, but 8am on Sundays is a bit late for me, but that could just be me. Also, lately, with the New Years resolution, the classes have been filling up fast! Especially Sunday morning spin, so you have to make sure to get there really early to sign up. Would love to have a few more spin classes in the early mornings (5:30am ones). Would also like to be able to go to the FFIT classes more than once a week, preferably on weekdays, If they had earlier start times. 6am is just too late for me to be able to go.

UPDATE: years later, and this is till my gym. Sundays they open at 7am, which is nice that they take feedback into consideration.

Also, FFIT classes have gone through a transformation (different coaches and change in workouts), especially after COVID. Dave, the morning coach is just amazing. He pushes you and makes sure you fully understand each movement. I love going to the 5:30am class, and when I can't make it, I feel like something is missing from my day. Highly recommend his class.

My only feedback would be to have childcare available for evening hours. This used to be the case pre COVID, but not anymore.

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★ 5

Love going to FitFactory! The staff is friendly and helpful, gym is clean and bright, and my PT is delightful! Fallyn set me up with Jessie who is knowledgeable, patient and so fun during my sessions!

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★ 5

I've had a very positive experience with the personal training program at Fit Factory, North Attleboro. My current trainer, Alexis, is wonderful. She is very motivating and encouraging. She has a remarkable way of pushing me out of my comfort zone, allowing me to see exactly what I am capable of achieving. Alexis is very knowledgeable and attentive, and offers fantastic feedback. I am seeing results in fat loss and muscle gain, which is extremely encouraging.

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★ 5

I signed up for personal training with Alexis Tsimtsos about two months ago. I am a trainer myself so I was very particular about who I would work with and she is absolutely fantastic. Very passionate about helping others .. she makes me feel very comfortable with all the exercises and especially the ones that don’t particularly work well for me. She’s very motivating and positive and I’m always excited for my sessions with her. 💪💪

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★ 5

Guest Services are resourceful, respectful and accommodating. A good variety of fitness equipment and classes to choose from to meet your fitness goals.

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★ 5

Nice gym, clean and well equipped.

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★ 5

Excellent classes and instructors. Clean establishment. Always greeted with positivity and friendliness.

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★ 1

So unprofessional 👎🏼👎🏼👎🏼 learn how to do customer service

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★ 5

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★ 2

Gym has basic equipment. A lot of really good members. Buuuut has gone down tremendously since covid. A lot of equipment needs to be replaced. Not good when I have to bring my own!!!

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★ 5

Wanted to give a shout out to Fallynne Blanchette, who is an absolutely amazing Fitness Coach and certified nutritionist. Fallynne has coached me through over 100 private Fitness sessions now and I have seen awesome results all along (starting with some results after just a few sessions). She has a unique ability to build your confidence and competence beyond where you thought you could go, while making every single session fun (we work hard but have a lot of laughs too)! If you’re even THINKING about signing up for fitness sessions, you owe it to yourself to reach out to Fallynne at North Attleboro Fit Factory! You won’t regret it!

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★ 5

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★ 5

This health club has exactly what I need. Friendly curtious staff, big circuit training area, plenty of benches and free weights, nice long cardio deck, available open space for body weight training and it clean! Theres nothing more needed. I hit the weight circuit in the morning and take a fitness class a couple night/ week. An added bonus is amazon lockers and small phone lockers right at the front door.

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★ 4

I enjoy it here they have nice equipment and a nice training area and a nice sauna

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★ 3

Gym itself is decent. However management seems to like to play games when it comes to cancellation. Got charged an additional month for no reason.

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★ 5

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★ 1

This gym is a whole scam. They state month-to-month, and when you try to term your membership with them, they make it impossible. OH, let me not forget that they love to send to collections (even though it’s no contract, and month to month). I joined this gym for ONE MONTH ONLY. The audacity of them. Clearly, the pandemic affected them financially, that they’ll send you to collections after a one month membership…. STAY AWAY FROM THIS PLACE. They’ve done this to so many people. I wish I would’ve read all of these horrible reviews before joining them.

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★ 4

The inside is amazing. Great equipment, very clean and hospitable gym! The only thing that could be better is the parking lot. Lots of trash and I feel the amount is only growing week after week being left uncleaned. It’s quite nasty honestly.

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★ 4

Pretty good gym. However, really wish there were more class times,were 24/7 and there was a woman's only area like the foxboro location.

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★ 1

Not well run. I signed my son up and they wrote down my account number wrong. They texted me this so I thought it was a phishing scam. They turned my son away without even calling me. I signed him up at the Y

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★ 5

FitFactory staff is always helpful and friendly. The facility is clean. There is plenty of equipment so it never seems overcrowded.

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★ 1

Charged a yearly fee even though I've "canceled" in person last year. Despite being told I was good to go, you can't cancel your membership in person or on the phone. You can only make a request to get an email to then create an account and then pay extra to cancel. What a waste.

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★ 5

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★ 5

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★ 1

Stay away, canceled my membership in August 2021 and they still kept me on the books then sent me to collections. Have no easy way to deal with this, they just lock you up and steal your money.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

I have membership paid in full membership when I paid the team didn’t give me options for renewal and let me sing for membership auto renewal without explan to me or give me options they select this membership auto renewal without ask me even if I paid in full I paid the whole amount 170 cash so my membership should be paid in full not auto renewal I try to cancel my membership from 3 weeks ago because my membership will finish in February the manager and team member refused to cancel my membership and ask me to pay the annual fee for the new membership even if I will not renew it in my contract said paid in full customer have to renew manual and I didn’t want to renew my membership because the manger and team members have no experience about customer service but they try to enforce me to renew my membership they didn’t have any idea about customer service how want me to pay for new membership and I didn’t finish my old membership and didn’t want to renewal with this bad customer service gym

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★ 5

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★ 5

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★ 5

Fit factory is great! Wide variety of equipment and amenities, great trainers (especially the head of the personal training department, Danilo) and very friendly staff. There’s spaces for everything you need including mind/body room, sauna and open spaces for workouts.

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★ 5

Looking forward to working out there!

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★ 5

LeahScarpino#fitfamilyawards

Leah is so encouraging and motivating. She always has something new!!

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★ 5

I just recently came back after the covid home gym era and it’s been such a pleasant experience. The gym is clean and not very crowded and my daughter has been going to the child care area. She’s having a great time with Amanda. Amanda is always calm and collected as she watches toddlers run around with a baby on her hip! The kids seem very happy and comfortable with her. It’s been a great experience.

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★ 2

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★ 1

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★ 1

I have been a member here for 2 and a half years. In recent months more and more babysitting availability has been removed and now no babysitting is offered at night. I pay for the top membership because of amenities like this. Due to this I am canceling my membership. I was told best case scenario this would be reevaluated in the winter months.

I paid my yearly fee of $74.99 in August. My only request was a prorated refund of this based on amenities I signed up with having been removed. I was shut down and told that the only two options I had was 1) lower my membership to the lowest membership to save money or 2) stay with the current membership and see how childcare pans out.

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★ 5

Love this gym, clean and has everything I need

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★ 1

Company is awful and scams people when they try and cancel.

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★ 5

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★ 1

I was no longer able to commute to the facility and although you can join in the. Facility you have to go online with a very lengthy process to cancel your membership and although i cancelled in the beginning of the month they still charge you for one more month. Literally extorsion. The people who work thete are stuck up and this facility smells like old fast food you cant use the free weights often because of all the steriod juicers. The cardio equipment is worn and outdated.

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★ 1

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★ 5

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★ 1

Changed my rating to 1 because gym manager Kelly refuses to cancel my gym membership. I will have to pursue through the legal system if needed.

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★ 5

Modern equipment and facilities with great staff

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★ 1

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

Nominating Sarah M #InstructorAwards for #BestEnergy. Love her row class on Saturday mornings!

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★ 5

This place is like Planet Fitness on Steroids! No matter the type of workout junkie you are this place is a perfect for. With welcoming club members and employees, fit factory is a great place with great energy to workout. It’s pretty judgement free as people mind their own business and just get to work. Always clean before Covid and especially during Covid.

#instructorawards
Best Playlist - Cara M
Most Motivating - Cara M
Best Energy - Cara M

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★ 4

Great location, happy to have a wide variety of classes and instructors available! They deserve all the credit!!

#instructorawards
#bestplaylist - Elyse, her Barre classes are always changing and the music is a perfect blend of new music and all time favorites
#mostmotivating - Cara, her row and sculpt class always has me walking away feeling motivated for the day ahead
#bestenergy- Sarah M, her row and sculpt on saturday gets me moving for the rest of the week!

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★ 5

Love the North Attleboro location, it was a hard year and I've been trying to get back into a routine and with classes I've been able to. I have it down to Monday, Wednesday and Friday yoga which has been the best thing for me with Emily L., Jeannette P. and Erin S. They have been so calming and helped me to gain strength and flexibility back. I've also added in barre class on Saturday morning with Sara M. and she's great and energetic. Erin S. has been great explaining everything in the different classes I've had with her from cycle to gut and butt to yoga. All of these instructors are great and have helped me so much! #instructorawards

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★ 5

#instructorawards. Sarah m brings so much energy to saturday barre class! Her music is always fun.

Elyse is a great teacher and motivator for barre in north attleboro and foxboro.

Though I can only catch Erin when she subs a weekend or night class I love her attention to form.

Great staff and appreciate the cleanliness during these challenging times!

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★ 5

All the fitness classes offer a great workout and all the instructors are terrific, but have to give a shoutout to #MostMotivating Kelsey Weymouth and #BestFitTips Erin S. #InstructorAwards

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★ 5

I have been coming here since it opened and I really enjoy all the classes. Especially with Leah. She has so much energy and her music is great for working out. Every class is always different which is what I have looked for. The gym is super clean and they have really gone above and beyond to keep the gym clean and safe.

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★ 5

#instructorawards #mostrelaxing yoga with Emily is the highlight of my week! Always so calming!

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★ 5

I want to nominate Leah Scarpino #instructorawards #best playlist #best fit tips #most motivating. Leah is awesome! I also want to nominate Sarah Menke #instructorawards #best energy #most motivating. Sarah is the best!

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★ 5

#InstructorAwards
Best Fit TIps
Most Motivating
Best Energy

The day I walked into Leah S's Barre class a few years ago changed my fitness life! Her amazing ability to make connections with students is unparalleled to any other instructor I have ever had. Leah knows how to motivate and challenge me to push myself harder than I thought I could. I never thought I would find training fun and enjoyable, but, thanks to Leah, I'm at the gym taking her classes 3 - 4 days a week!

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★ 5

Fit Factory N.A. is always welcoming! Personal training with Kara C. has kept me sane during the pandemic. She has all the tricks and encouragement to keep you motivated and hit those goals.
#TheBestFitTips #InstructorAwards

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★ 5

Cara McNeany for #instructoraward for being the absolute BEST pilates/power/instructor I’ve ever had!!!!!

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★ 5

Cara is an amazing instructor! Her energy, positivity and enthusiasm are contagious! Love all of her classes! #instructorawards #bestenergy

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★ 5

#instructorawards... love Cara McNeany .. happy I made the switch and followed her to be part of the Fit Family.. dedicated , genuine , caring and motivating . #best energy , #most relaxing , #best playlist, # most motivating

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★ 5

Clean nice professional and helpful staff. Nice locker rooms enough equipment for what I need. Nice space for personal training as well. Good protocols for covid and I love the month to month no commitment membership in the event I ever go back into the office where I also have a gym.

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★ 5

Sarah menke # instructor WArds. - best motivation

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★ 5

#InstructorAwards #MostMotivating Due to the pandemic, it's been a while since I've been in for classes, but Leah Scarpino is by far, the best instructor for classes! She encourages every single person, no matter their ability. She meets each new class member and gets to know them personally and their needs and finds a way to connect with each of us.
She answers questions and advice. She pumps us up! Even during lockdown, she was checking in with everyone and seeing how we were doing. She provided virtual classes to keep us going! (My kids enjoyed the virtual classes too!) I was never a big fan of fitness classes, but she had me going to the gym more than I ever attended before! I CANNOT wait to get back to normal to attend her classes again!

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★ 5

It’s a great clean gym for workout with amazing staff & coaches!! #InstructorAwards for #Best energy is Sarah Menke #most Motivating is Cara #Best Fit Tips Leah Scarpino #Best play list Kelsey W

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★ 5

This is a great gym with awesome group classes. Before joining I hadn’t taken a class before but found some amazing ones. Taking a class with Sarah Menke is a MUST! She’ll make you work but you’ll have a great time doing it! #InstructorAwards #BestEnergy

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★ 5

Love Saturday morning barre in North Attleboro with Sarah M! She makes the class fun and always has a great #playlist #InstructorAwards

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★ 5

Leah Berkowitz Scarpino is my favorite instructor! #instructorawards #mostmotivating

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

Nice gym, Excellent location. Staff is the best. Some things need attention, but I would definitely recommend Fit Factory of North Attleboro.

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★ 5

It’s a very clean facility, well spaced out and the staff is very friendly. They have a lot of different classes offered that are well taught. It is fairly priced as well which is hard to come by. Overall I really enjoy this gym.

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★ 4

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★ 5

Fun place to workout. I recommend to all my friends

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

Good clean place to workout with twice the equipment to Planet Fitness

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★ 5

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★ 1

Went in at 2pm met Rachel she was very rude and and diste pese truly to me and my wife. Membership cancelled. I don’t recommend anyone go here.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Multiple classes, good instructors, great environment, very clean place to be fit. I am so fortunate to have this place near me. Thanks

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★ 5

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★ 5

Love fit factory! Instructors, Leah, Deidre and Sarah are great! The place is clean and well maintained!

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★ 4

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★ 4

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★ 5

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★ 4

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★ 5

I have never been someone who looks forward to the gym or working out in general but fit factory has seriously changed that for me. This gym is so clean, spacious, the staff is always friendly. At first I was in doubt that for the cost of the membership that any of the classes/trainers would really be any good and I AM WRONG all the of the instructors have been great take their role seriously the amount of classes offered still blows my mind and the time availability is really pretty accommodating. I look forward to booking my classes on the app to the moment i walk in - really has been such a shift in my work out mentality. My only wish would be a Protein shake bar would make it even better !

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★ 4

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★ 1

Went in and signed up for the free week trial and really liked the gym. The day before my trial was up I went in and canceled the membership so I wouldn't get charged for anything and last night I was still charged for the annual fee of $60. I was actually going to consider signing up for a real membership but after that I'm all set.

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★ 5

Employees are very welcoming and friendly. Very approachable gym and staff! Everything seems very clean and machines are very rarely down for very long.

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★ 5

I have been at fit factory for a few weeks,it's just want I was looking for.
They offer a lot of classes, and the gym is great. I like the yoga classes,the time is perfect for me.
Everyone is nice, always a smile with "good morning & have a great day" the gym is very clean,and the price won't break the bank

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★ 5

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★ 5

I have been a member of a couple of other fitness clubs but this one is different. The people here starting from the person at the front desk and the manager to trainers are all very friendly. My trainer Rob Richa is great. He takes an interest in your well being and will comment on what I am doing when I see him at the Fit Factory while working out on my own. He encourages me to challenge my progress by increasing weights and using different equipment in my workouts. This has helped me progress and lose weight. I recommend them to others I know who are thinking of joining a fitness club.

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★ 5

Great gym ! Always clean , staff is super friendly . Child watch is amazing ! The classes are my favorite thing to do !

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