★ 1

Terrible female to male ratio! Dirty, unorganized & unfriendly staff. Equipment is often ‘out of service, misplaced, old and poor quality. The floor lay out has no flow and makes no sense in the placement of machines. The space/lay out is not utilized in a functional manner. Limited leg machines. Disorganized dumbbells/plate racks never in numerical order. Locker rooms are outdated and unsanitary. Inconvenient hours of operation. Overpriced, no member amenities.

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★ 3

Great equipment but cannot be relied on to open for their scheduled hours if you need to get an early workout in.

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★ 1

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★ 5

One of the best gyms I visited while vacationing at Cape Cod

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★ 1

Be cautious when joining this gym. I signed up for a 6 month membership and assumed monthly charges would stop once that period ended. They continued to charge my account monthly, even though this was never discussed during my membership initiation. When I called to cancel my membership and question the continued charges, they told me this was emailed to me when I originally signed up. I blame myself for not reading the paperwork thoroughly, but when joining a gym I do not usually read all of the fine print, especially when I signed up in person. I am disappointed at the lack of transparency during my original membership consultation.

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★ 1

I signed up for a membership and paid first, last, and the sign-up fee, but I honestly regret it. The gym is always crowded, and there’s never enough equipment for everyone. People just sit on the machines staring at their phones and nobody on staff does anything about it, so a one-hour workout turns into two hours just waiting around. When I tried to cancel, I was told I’d have to pay $100 because the contract is for a year and a half—something nobody mentioned when I signed up at the front desk. I would never have agreed to that. The contract was only sent to me after I’d already joined, which feels super shady. When I called to complain, Meggy at the front desk was rude and just kept cutting me off, saying the contract was sent (after the fact!). I feel like I got robbed. Be careful before signing up here.

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★ 1

Very poor gym, lacking in many facilities. Doesn’t have enough plates, deadlift platforms are bouncy so you can only really do rdls. Hard to find much upside opposed to planet fitness.

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★ 5

Fitness 500 is by far the best gym I have ever belonged to, and I’ve been a member of many gyms over the past 45 years! The staff is fantastic: friendly, engaging, and truly care about you and your development. The facility itself is clean and exceptionally well-maintained. For the past 2 and a half years that I’ve been a member, have also made some great acquaintances that enhance every visit of mine. Keep up the awesome work, Fitness 500!!!

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★ 5

Fitness 500 is a great place to workout! It's a high end fitness gym with great people & so many different areas to use.

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★ 1

Great gym clean polite A I enjoy the workout s they have everything you need to workout

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★ 5

A very well-run business providing a great environment for people committed to fitness. Outstanding staff of competent and friendly people. Tom Muser is a great trainer!

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★ 5

Really enjoying my experience at Fitness 500. Plenty of equipment for cardio and strength. There is also a robust class schedule. But even more than that, I like the people that work out there too - friendly and respectful. They rack their weights, clean their equipment when they are done and smile. Highly recommend.

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★ 5

This is a fantastic gym. I am a regular member and my experience is always positive. Excellent equipment, wide variety of it, clean and best of all the customers are real fitness enthusiasts. It just has a great atmosphere. Highly recommend as the best gym on mid-Cape by far! Six stars.

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★ 1

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★ 5

good gym and staff

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★ 5

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★ 1

I can’t wait for my membership to be up so I can cancel it! Gym is full and they have a whole area blocked off! This happens often, it’s ridiculous! Where paying members have to be restricted because of private classes!
If this was mention when I signed up I would’ve never joined!

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★ 1

I was stalked and secretly recorded by staff. Owner then swept it under the rug by cancelling my membership without explanation and threatening to call law enforcement if I ever came back.

Management will not reply to this review because of their cowardly business practices

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★ 1

I am so disappointed with this service. Not the employees, they are very pleasant and nice but the system that they charge with. The late fee is almost 20$ more than the normal fee for a month. If i hadn't paid it in a while i totally understand a late fee, however i transferred money to pay for it within an hour and was charged a late fee.. this gym has no flexibility in that regard and only care about that cash grab… don’t go here or signup on a whim because they also require a final payment after you cancel the membership. i will not be recommending this place, planet fitness is a much better bang for your buck.

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★ 5

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★ 5

Best place for a workout it's helped me to get back in shape

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★ 1

Unhappy with the billing process

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★ 5

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★ 1

Trash gym has the option online to get a free day pass but can’t even use it. $20 not worth it when I don’t know what the gym is like.

Free day pass not valid during school breaks (Thanksgiving, Winter or Spring) or from December 20th - January 31st, and from Memorial Day to Labor Day.

So when can you use it? never! What a joke!

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★ 5

I recently visited this gym with a day pass, which costs $20. While this is on the higher side, I found it to be worth it. The gym has a clean and open environment with a cool vibe that makes working out enjoyable. It offers a wide variety of equipment, perfect for even experienced lifters.

Everything was in good working condition, although some of the attachments for the cables could use refreshing. Also no full length mirrors in the workout areas “only major recommendation”. Overall, my experience was positive, and I would recommend this gym to others looking for a quality workout space.

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★ 5

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★ 3

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★ 5

Friendly clean and smells good. Great service , the employees are awesome.

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★ 2

Here me out Gym is great service is absolutely terrible they have the worst plans they charged me 386 dollars for an agreement they said I signed but never did. This gym will take all your money and they are complete frauds pls for the life of you don’t go to this gym I went there for a day pass and they billed me Almost 400 dollars

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★ 5

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★ 5

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★ 5

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★ 1

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★ 5

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★ 5

I give this gym an A+. I got a one month membership for my two week vacation and I loved coming here to workout. It is well equipped, spacious, kept at a comfortable temperature and clean. The best things were the staff were always friendly and the patrons were all there to workout! Even though I was there for a short time I felt part of a community of serious folks (of all ages and abilities—I’m 59) all truly focused on training. Yes, the younger kids like to gaze at their phones between sets, but in my 6 or 7 visits over weeks I didn’t have to sigh to myself even once because of clowns taking selfies or ego lifters slamming weights on eccentrics they couldn’t control. I felt totally at home doing my thing and confident that I wouldn’t be distracted by nonsense that often occurs in commercial gyms. I used barbells, dumbbells, weight machines, pull-up and dip setups and the peleton—I only had to wait for a piece of equipment or adjust my workout once. The two downsides were it was a little pricey for a one month membership (not sure how the other reviewer got a $90 deal) and I found it a little dark, particularly in the room with the turf and multiple squat racks. I I’ll use them again in the future and recommend to others.

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★ 5

They can accommodate short term memberships for visitors. 90 dollars for a month of visits was a great deal. No recurring charges. Pay once...and done.

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★ 5

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★ 4

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★ 1

The front staff is just rude and awful. I am a F1 student and I will live in the Cape for this next year or 2. I wanted to find a gym that worked for me, and as I live in Barnstable, I thought Fitness500 would be the perfect fit.
I saw in their website that they offer a free day pass to people from the Cape, so I called and asked if I could come in that afternoon. They said ok, I emailed them with ALL MY DOCUMENTS, mail from the government, the acceptance letter from the school I will study, insurance and everything.
I arrived and the man in the front desk was just awful. He kept asking questions even after I showed him all the documents I had that proved I live in the Cape. He was everything but welcoming. He said he did not believe me and a lot of people just wanted to come in for free.
I felt ashamed and sad. I have the money to pay for it. I ended up paying $20 for the day, but it was the worst workout of my life, I just felt bad being there. He was SUPER rude.
I ended up going to YMCA and not regret it! People there are very sweet.

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★ 5

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★ 4

Really nice equipment.

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★ 1

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★ 5

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★ 5

Phenomenal gym. It's laughable to me that people put 1 star. If you had one bad experience on visit it doesn't merit a 1 star. Staff is always very nice, Keith gave me a free sports stretch, and the members are good people. Always clean and love the equipment. Worth $30/month easily. Sauna still isn't working but hey can't have everything in life. Highly recommended.

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★ 5

Sehr nette Mitarbeiter. Wir waren eine Woche in den Flitterwochen da. Alles war sehr unkompliziert. Die Auswahl an Geräten und Gewichten ist äußert weitreichend. Wir haben uns auf jeden Fall wohlgefühlt.

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★ 2

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★ 5

A very well equipped gym, very friendly staff and courteous members. Definitely my choice of gym to go to when in the area hands down. I like turtles

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★ 1

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★ 1

They don't care about customer, new staff are very friendly is not they fault, but the manager is never on the location to fix problems , especially when you want to cancer you membership . They don't care about complaints , don't recommend this place no more, I being member for 6 years and now they still charged my credit card and they can't stop my automatic recharges worst system.

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★ 5

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★ 5

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★ 5

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★ 1

We moved out of Cape Cod in March 2020 during the height of COVID when all of the gyms were closed. We called to cancel then. Then called multiple months after and the membership was still not canceled. This has been MULTIPLE phone calls over the last two years. So now they have taken over $500 from us when we do not even live there.

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★ 1

Overpriced gym, no towel service, no soap in showers, steam room indefinitely out of service. I tried the gym once and realized how poorly ran it was and the didn’t want to refund my membership. Front desk has terrible customer service.

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★ 5

Best value on cape. Great equipment, amenities, big space.

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★ 5

They have everything you’d want in a gym with no frills. It’s perfect. Every gym across the country should model itself after this place.

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★ 2

When you scroll down and see dozens of 5 star reviews all written around the same time, it’s bc the gym gave $5 discounts off memberships to anyone who wrote them a 5-star review. Is this even legal?!! Very unethical at best. Decent gym, centrally located, fun classes and staff, with the exception of some weird staff member named Hawkin who is a rather large dude that walks around and creeps on people working out. Just odd. Makes me uncomfortable.

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★ 1

Got banned with no explanation.

“This membership may be cancelled by Management at any time with or without cause. (Fitness 500 Club is independently owned and operated).”

Management canceled my membership around the new year since since the club gets busy with resolutioners. Don’t want the “regulars” or people getting their money’s worth taking up too much space.

Don’t trust any reviews from spring 2021, they offered a discount for a good review. Truth is they don’t care about customers and are only looking for clients who buy memberships but never use them. Very unprofessional

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★ 2

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★ 5

Top.

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★ 5

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★ 4

Many kind of equipments

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

This is hands down the best gym on Cape. Staff are nice, attentive, and always available for questions. The gym itself is spacious, always cleaned to perfection, and offers a wonderful assortment of well-kept workout machines, free-weights, and everything in between. I always look forward to working out here! Thanks Fitness500 team!

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★ 5

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★ 5

The staff is extremely friendly !!!!!!

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★ 5

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★ 5

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★ 5

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★ 5

Very friendly and proffessional staff that can bring you to where you want to be. The gym is the best anti depressant and confidence booster there is. You can get a nutrition plan and workout regimen all there. So much better then planet fitness, lots of variety in equipment!

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★ 5

Fitness 500 is a great gym to get in a good workout. The trainers are amazing and the staff takes care of every need you have. Very clean gym with very well maintained gym equipment. I would say it's the best gym on the cape.

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★ 5

Best gym I have been to by far! Good array of equipment for any athletic level. Staff is very friendly and willing to help and makes you feel comfortable to work out there. Best gym on cape, would recommend to anyone!

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★ 5

Has everything I need, it's clean, and the locker room is nice. It's just a nice place to workout.

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★ 5

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★ 5

best Gym in the Cape.. by far

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★ 5

I've been a member at Fitness 500 for years and have always had a positive experience. The staff always says hello when you walk in and the personal trainers are very friendly and helpful. Over the years I've taken numerous classes, had one on one personal training, as well as group training and all of my experiences were A+. The personal training room is a good size and has some privacy for anyone feels a little shy at the gym. The equipment is clean and plentiful. I can't imagine going anywhere else.

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★ 5

My husband and I were both members of Fitness 500 since moving to the Cape in 2012.. We loved the environment and the personal touch offered by its staff. Specifically, Justin served as an exemplary trainer for my husband as he struggled with health issues that affected his mobility. Justin went above and beyond to adapt exercise so he could continue to be active. I highly recommend this gym.

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★ 5

Great gym for amateurs and athletes alike. The staff is friendly, the trainers are awesome, and the gear is perfect for complete strength training.

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★ 5

I love this place! All employees are so nice and respectful, everything is clean, machines are in a good quality.

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★ 5

I joined Fitness500 years ago right after it opened in Hyannis and have been going there as much as I can ever since. It's a great place for exercising - whether you want a cardio work out, lift weights or take a yoga class. The staff is friendly, the exercise rooms are spacious and the locker rooms and showers are clean. If you are looking for a good place to go to for exercise, look no further.

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★ 5

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★ 5

Great spot if you’re looking for a gym on the cape. No where else I’d rather go!

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★ 5

The best gym on the Cape. The staff are really nice and always welcoming. They have a 1-week membership, which is convenient for me.

The place is very well-equipped — I never have to wait for any machines or free weights. The dumbbells go up to 120 lbs too, which is a plus. The overall set up of the place is well-organized and very clean. They have plenty of wet wipes and cleaning supplies. Moreover, all of the benches look like they were just upgraded with new material. Most of the members also seem pretty serious about fitness, so it provides for a nice atmosphere for working out.

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★ 5

Fitness 500 is the best gym. They treat you like you are there only client. The classes- one on one training are excellent and very very reasonable for the quality they give you. Best place- best people!!! Just love this gym!

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★ 5

All the equipment you need, clean, nice staff and great atmosphere!

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★ 5

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★ 5

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★ 5

A great place to workout during these times. The staff is amazing! They have done a great job, making me feel safe enough to workout as well as the other patrons cleaning equipment before and after , keeping mask on when walking around . I appreciate the hard by all !!! Thank you

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★ 4

I have been a member since 2017 and appreciate that the majority of people cleaned their machines prior to Covid and now it is only one or two that might not.
They have a wide variety of classes, morni ng and evening, many machines, (Peleton) and multiple free weight stations for spreading out. I feel safer there than in Grocery store where.everyone is touching stuff and putting it back.

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★ 5

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★ 5

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★ 5

After an exhaustive search for a new gym I came across Ftiness500. As I was also searching for personal training, it seem to be a great match. From my initial email forward, I have found the staff to be amazing! Great communication, top notch training services, and to boot the gym is roomy, clean and very diverse it its equipment. I can't say enough about this truly outstanding facility and staff ! 5 stars all the way !!

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★ 4

Trainers are knowledgeable and friendly, a good value. Gym membership is diverse and there is a great variety of equipment, always making changes for the better.

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★ 5

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★ 5

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★ 5

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★ 5

Awesome place to work out! You get your moneys worth and more!

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★ 5

Amazing facility and equipment! Staff is professional and friendly. Definitely worth the membership!

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★ 5

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★ 5

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★ 5

the best gym, with the best staff!

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★ 5

This is the best gym that I've been to! Everyone is so friendly, helpful and encouraging! The employees are very professional and educational. I don't feel like an outsider or that I don't belong when I walk into the gym. The employees keep the gym very safe and clean! I'll never go to another gym!!

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★ 5

Pleasant, courteous and professional staff, gym is immaculately clean with modern and up-to-date machines. Always a good experience!

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★ 5

Great Value of Equipment! Additionally, it is a very clean and organized gym!

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★ 5

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★ 5

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★ 5

Fitness500 is a very good gym for anyone to go to and the best thing is it is right in downtown Hyannis. They have a friendly staff and trainers who would help you achieve your chosen goals.

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★ 5

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★ 5

Great place to work out! Clean, lots of equipments, staff is friendly and helpful.

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★ 5

I been going to Fitness 500 for years an through all that time one of the best thing is the staff/trainers, you always can count with them if you ask for anything, they all very friendly and knowledgeable I highly recommend any trainer in the facility the best part is each trainer has different skills so you definitely request the trainer that fit your needs. Thats that now the gym itself its great lot of equipment lots of space so you can have a great workout I highly recommend this gym to anyone interested in a fitness lifestyle.

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★ 5

I have been a member Since shortly after they opened. Great personal training and great classes especially their yoga

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★ 5

Great place! Good quality equipment, clean, positive environment and super friendly staff! Best ever :) Highly recommended!

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★ 5

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★ 5

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★ 5

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★ 4

Fitness500 is a great gym. The facility is clean, people are friendly and the equipment is in good condition. Would recommend this gym to anyone!

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★ 5

Fitness 500 hands down has the most involved and motivated staff, giving the members someone to inspire to be. They keep up to date equipment clean as possible with all available resources to wipe down and keep clean during this crisis. It’s very helpful that 500 reopened to keep myself busy through the tough times. I try to get in there as much as possible With free time aside from work. The young healthy workers always bring a positive vibe, bringing me back to feel welcome and ready to get in shape.

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★ 5

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★ 4

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★ 5

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★ 5

I was hesitant to go back to fitness 500, with this crazy covid around. So glad I did tho. I feel very safe there. Staff and members are great. Very careful about keeping club clean and making sure we keep our distance. Ann Brigida

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★ 5

Top notch equipment, friendly and professional staff and great training atmosphere! 5 STARS *****

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★ 5

Excellent staffing. They keep the place nice and clean even during a pandemic. Professional trainers are always around and the equipment is by far top notch. I enjoy going to this incredible gym.

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★ 5

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★ 5

All the trainers are very helpful, plenty of equipment, and great dressing rooms and showers. Also you cannot beat the price of membership. I have been a member for several years and I would not change!!!

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★ 5

Good people, good facilities, good equipment and excellent, expert training. Nicely quiet and dedicated clientele.

Overall, a great environment.

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★ 5

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★ 5

Great gym with great equipment!
I recently moved and have a gym very close to my house but I still prefer to drive to Fitness 500!
The atmosphere is awesome and staff is very friendly and helpful!

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★ 5

Great gym with kind and amazing staff willing to help with whatever you need. 10/10 I recommend

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★ 5

Awesome gym 😎

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★ 5

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★ 5

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★ 5

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★ 5

Always clean! Friendly staff and a lot of space! My favorite place!

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★ 5

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★ 5

Best gym I have ever been to! Always kept clean and organized, very spacious with lots of different equipment. My personal favorite is the functional fitness room with the indoor turf, a lot of creative exercises can be done in that area.
The people that work there is what really makes the gym a great place though! Incredibly kind, energetic, encouraging and considerate.
They truly are enthusiastic and believe in keeping a healthy lifestyle!

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★ 5

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★ 5

Super clean, friendly facility. All the work out equipment you need to stay in shape!

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★ 5

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★ 5

Professionally Run, Clean and maintained at today's standards, Equipment is great and well maintained, training team works well together brining a good match between client and trainer, they are results oriented, they want you to meet or beat your fitness goals

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★ 5

I worked with Justin initially in training and he gave me various exercises and weight training ideas to try. The equipment was in great condition and there were many options that provided a diverse workout experience. I really enjoyed using the Pelaton bikes, strengthening area and fitness classes. I did the Yoga, Zumba and other classes. They were all great workouts! I highly recommend this gym! Also, the trainers were friendly and very motivational.

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★ 5

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★ 5

Love! I am so grateful for Glenn and the team at Fitness 500. This gym Is a community who lives, works and works out together! Training with Glenn has been and continues to be one of the best hours of my week! The facility is clean, equipment is exceptional, and the people are welcoming and committed. A special note of appreciation for F500 for opening their doors and keeping us safe and fit during this pandemic!

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★ 5

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★ 5

Awesome gym for any level of experience. Plenty of equipment, classes and trainers for all your needs!

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★ 5

I have been going to Fitness 500 for the last 2 months. The facility is always clean and the staff super friendly. Has all the equipment you need to meet your fitness goals. Highly recommended!

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★ 5

this place is really good and you can have a wonderful experience there

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★ 5

Great environment to get your work out done! Professional staff, updated machines, and super clean. Would highly recommend joining Fitness500 to all I know.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I have been a member of quite a few gyms and Fitness 500 is my favorite. They have all the equipment I need and it's clean and the staff and trainers are knowledgeable and enthusiastic about keeping fit and customizing programs. My 88 year old mother joined this gym and her trainer has helped her with balance and endurance.
I love that the gym and equipment are clean and members are diligent wiping the machines down when they are finished working out on them. The wipes and sprays are accessable in many locations throughout the facility.
If you are looking for a gym to join. I highly recommend Fitness 500!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I’ve been to a lot of gyms and this is one of the best gym in the New England area !!!! Has a very affordable price too!

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★ 5

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★ 5

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★ 5

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★ 5

Great place to work out ! Up to date equipment, knowledgeable staff , and more importantly VERY clean ! Always have good membership deals

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★ 5

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★ 5

Best gym on cape!

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★ 5

Great gym. Staff is always very friendly and helpful. Excellent equipment and always in good working order. Awesome place to start your day.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great place for workout. Big variety of equipment.
The team is friendly and very accommodating, plus you get the value for your buck.
Highly recommend this gym!

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★ 5

Very professional, friendly and good equipments.love this place. :)

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★ 5

Very knowledgeable and friendly staff and state of the are equipment.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I like everything at Fitness 500, the staff at the reception are super polite and kind, the place is great, it's big and has equipment for everyone. I enjoy my time there!

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★ 5

Love this gym staff is friendly and knowledgeable, everything is always very clean and a great selection of weights and machines. 5 stars!

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★ 5

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★ 5

Most important! Positive attitudes! Accommodating!
Knowledgeable.. something for everyone. Love it!

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★ 5

This gym is amazing. They have everything, I go there almost everyday and it’s always clean, the staff are always willing to help and they’re friendly. There’s new additions to help keep things fresh.

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★ 5

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★ 5

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★ 5

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★ 5

Facility is excellent. Classes are great and I’ve been training with Bianca for a year and she is awesome!! Highly recommend!!

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★ 5

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★ 5

Great gym, great price, Justin is nice and professional.

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★ 5

Best gym on Cape Cod.

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★ 5

Everything about this gym is AMAZING!!!! love it!! Have workedout here during the summers for years and bought a membership immediately when I moved back!

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★ 5

Fitness 500 club is a great gym. With a great staff accommodating to its members and providing a positive workout environment.

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