★ 5

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★ 5

Clean, well tended to. Excellent programs, equipment, facility. Very helpful and cheerful staff.

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★ 5

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★ 5

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★ 5

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★ 3

I've been swimming at this pool for about 4 months. I am aware that children's swimming lessons start at 4 p.m., so I try to get there before 3:30 to get some lap swimming in. Today it was 3:20, I was just about to get in a lane, and one of the swimming instructors puts red cones on almost every lane. The lessons don't start until 4:00. So rude!
They say it's open for lap swimming , but then they close it off 40 minutes before the lessons start. If this keeps happening, I will cancel my membership.

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★ 5

Great facility and friendly professional staff

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★ 1

Honestly, I wish I could give them 0 stars. The YMCA after-school program advertises itself as inclusive, but that couldn’t be further from the truth. As soon as a child needs a little more support, the staff start calling parents to pick them up early instead of actually trying to help or use appropriate strategies.

My autistic son was having a difficult time adjusting, so I reached out to their “inclusion specialist” hoping for understanding and guidance. The very next day, the supervisor called me to pick him up because he was “running,” saying it wasn’t safe — yet they thought it was safe to release my son to someone not listed on his release form, without checking ID or even asking who they were. Thankfully, it was someone I trusted, but that was an extremely unsafe and unacceptable situation.

When I spoke with the supervisor, it wasn’t just about that incident — it was about the ongoing pattern of them calling me almost every single day to pick my son up early. I explained that I work full-time and that these constant calls were putting my job at risk. I also tried to share what actually helps my son calm down and how to support him, since I work with children myself and understand behavior management. I even said that running is normal kid behavior — it’s part of being a child, especially after a long day at school.

Instead of listening, the supervisor dismissed me and said, “Your input is not helpful” and that he “didn’t have time to talk.” I told him the staff need to do their jobs — because that’s what they were hired to do — and if they’re not passionate about helping and caring for children, maybe they’re in the wrong field. As I went to leave, he made a rude comment: “I hope you know he probably won’t be able to return to the program,” and walked away.

To make matters worse, I’ve spoken with three other families who experienced the exact same thing. Their children were also removed from the YMCA for completely typical kid behavior. This shows a clear pattern — they are not inclusive, and they are not willing to work with children who need even the smallest bit of extra care or patience.

On top of that, the YMCA does not notify EEC (the Department of Early Education and Care) when a child is being sent home early or is placed on what they call a “pause in care.” That means they continue getting paid for children who are not even attending the program — which is completely unethical and possibly a violation of EEC policy. My own child has been on a “pause in care” officially since October 1 (they didn't not accept my son for 3 days before this "pause in care") and I have yet to receive any update from the program.

This program is the opposite of inclusive. It’s unsafe, unprofessional, and dishonest. Parents deserve better, and children — especially those with different needs — deserve patience, compassion, and staff who actually care.

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★ 5

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★ 5

Great facility serving everybody with skilled staff, great variety in equipment and workout spaces, all very clean.

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★ 5

Excellent facility and staff, always new equipment being added, and the variety of equipment is fantastic.

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★ 5

I love this Y! They have a huge variety of classes for everyone's access/fitness level and the instructors truly care about your experience and helping you meet your goals!

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★ 5

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★ 5

Great place for classes or your own workout. Has pool and sauna.

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★ 5

welcoming community spot; trust them with kiddos 👣👣
small group training is incredible!

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★ 4

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★ 5

Beautiful place

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★ 1

Being at your location today for the first time this year, I was very disappointed to find that there was no green-cone lane in the pool for public/open swim. The small pool was closed for swimming lessons, and the large pool was taken up with private lanes and more lessons.

You have two pools and eight swim lanes, yet not even one was left available for open swim. That’s unreasonable. There should always be at least one lane designated for open swim at all times. The current setup makes no sense, and it feels unfair to members who come expecting regular access. This needs to be addressed and made a rule moving forward.

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★ 5

The welcoming staff and members, the cleanliness, and multiple options of activities based on health and wellness for all ages and abilities is why I love this YMCA location!

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★ 5

The LVO YMCA is clean and the new machines are great

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★ 5

Fun all day long

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★ 5

What a gem we have at the ymca Marblehead! Classes, fitness equipment, and indoor/outdoor pools. You can't beat the price to improve your health!

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★ 5

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★ 5

I always have a great experience at the YMCA. My son Gary enjoys summer camp. He loves to swim, he loves to play basketball, and he loves to spend time with his friends. He enjoys being at summer camp every summer. The YMCA is very neat and clean.

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★ 5

My child had an incredible summer on Children's Island with the Y Camp program. The staff were super communicative and supportive and helped transition my kid into a new environment with ease. He's excited to go back for many years to come!

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★ 5

We love the facility, clean. And the staff are friendly. We especially love kids club and the outdoor/indoor pools. The classes are great too!

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★ 5

Highly recommend children's Island day camp.

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★ 5

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★ 5

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★ 5

My daughter loved gymnastics camp at the Marblehead Y. She is looking forward to going back next year for some more fun.
The staff makes sure they can connect with the kids making it an even better experience!

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★ 5

Very good place for adults and children. They have many programs for the whole family.

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★ 5

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★ 5

Very clean and well run

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★ 5

Great place. My Kid is having a blast in his sports camp this year.

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★ 5

High ceilings and natural light..are a tremendous plus. The young man who runs the operation on the second floor, Jeff Hunt, is friendly, helpful, smiling. I left another facility in Marblehead some years ago because of an arrogant young man who had a similar job there. I've never regretted it. Jeff is a real plus.

I also appreciated the finesse and flexibility with which the Y handled the pandemic. Good job!

A minor complaint...years ago I also belonged to another facility in Salem. It was low-ceilinged and dark but, just as irritating, there were a lot of the macho guys who had a habit of crashing weights to the floor. It was loud and disturbing. It had to do with their youthful self-centeredness, of course, but that practice has been absent from the Lynch-Van Otterloo...until recently. It is a practice that is unnecessary, damaging to the facility and the equipment, as well as being an imposition on others who want to go quietly about lengthening their useful lives by focused attention to the health of their bodies.

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★ 5

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★ 1

EDITED TO ADD: To date 7/17, the business has not responded to my request for communication. Besides their faulty and deceptive advertisement practices and no communication about pool rules, they have numerous ADA legal violations. This YMCA also took pictures of my child without my consent or knowledge and have used those pictures for advertisement, also without my consent. This has already been reported this already has been reported to the attorney general, district attorney, ADA.gov, and various other organizations. They claim to be inclusive but can not bother to hire and train staff in ADA compliance. Not to mention, photos of a minor for advertisement without written consent from parent is illegal. "Rude staff" is an understatement- the manager outright called me a B.I.T.C.H within earshot of my child. The YMCA has not addressed it. We will never return to this branch. Do better.

Very disappointed with how things were handled today at the Marblehead YMCA. All last summer and even this past week, our kids were allowed to go down the slide without issue. Suddenly today (July 13 2025 around 1:30 PM), we were told our daughter couldn’t use the slide without passing a swim test — something we were never informed about, and something that’s not listed anywhere online.

What’s worse is that the rules seem to change depending on which lifeguard is working since the next switch if lifeguard suddenly didn’t say anything about a swim test. When I asked for a full list of pool rules (just like I previously asked for slide/indoor pool hours), no one — not the lifeguards or front desk staff — could give me any answers: they also didn’t know when the indoor pool/slides were open.

The so-called “manager” on duty refused to give her name, was incredibly rude, and wouldn’t explain why the rules had changed or where I could even find them. Her only explanation was, “New year, new rules.” That’s not an acceptable. She was extremely rude, unprofessional and condescending.

For the record, I even called in June to ask specifically about the indoor slide and was told nothing about swim tests or new restrictions. Again, last summer and last week, the policy was a parent would need to be in the water. We had a parent in the pool.

YMCA members deserve consistency, transparency, and basic respect. Right now, that’s not what we’re getting at the Marblehead location. I will also add- I have gone to at least ten additional YMCA locations throughout and never experience this level of inconsistency and rudeness. I’d suggest to skip this one and travel to other local locations.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

One of the best Y facilities I've seen. Lots of classes and services offered and friendly staff that is ready to help or just chat.

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★ 5

Great teachers & classes are one reason. A good variety and frequency of classes are another. Great humans (both working & being members) at LVO Y who are kind, welcoming & accepting. * Nice facilities. Fabulous hours. Dario’s healthy eating. *My neurodiverse young adult was keen to do classes and the kindness and support she has received from teachers, fellow class participants & (nearly) all at the Y, in addition to classes she has such fun in, keep her wanting to return. A special thanks to Lisa for frequent fun dance classes along with warm greetings (and full acceptance of wherever participants are in their capabilities to follow along), Tania’s fabulous energy & smile during her super enjoyable water aerobics classes, and all the welcoming & kind participants in both these classes. As a mom, I’m so grateful my daughter feels so comfortable & accepted at the LVO Y that she wants to keep coming! Also, my college student comes and lifts and uses the cardio machines with friends and I am similarly grateful for the whole space the Y provides. (Having come here for a variety of programs starting w baby swim no doubt has something to do w them coming!) Thank you to YMCA staff, the Lynch & Van Oterloo families, the board, and all members who make the LVO Y so welcoming & accepting.

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★ 1

Kyshia and Lisa most horrendous customer service skills I’ve ever experienced.

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★ 5

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★ 5

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★ 5

Top notch facility but can get crowded with teenagers in the afternoons

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★ 5

Great community!! Well maintained facility

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

This has been my local Y for a few years now and I love it! Very helpful people around, very clean and well maintained with 2 big pools, lots of classes and courts.

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★ 5

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★ 5

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★ 5

Mrs. Sue has been an amazing swim instructor for my 3-year-old son! She’s patient, kind, and makes every lesson so much fun. My son looks forward to his swim class every week and has made so much progress thanks to her. We feel so lucky to have her!

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★ 5

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★ 5

Really good gym basketball court and sauna

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★ 5

The Lynch Van Otterloo YMCA is a great place. The facility is beautiful and very well maintained. The Hydrofit, Aqua bikes and trampoline classes are my favorites! The entire staff from the moment you check in, to the instructors, to the maintenance staff go out of their way to make you feel welcome. Something that sets this Y apart is the addition of Dario’s Cafe . The food is delicious!

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★ 4

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★ 5

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★ 5

My son truly enjoys being a part of the Jr Celtics Basketball League. Coach Manny is fantastic—he takes the time to teach and guide the kids, ensuring they understand the game. His dedication is greatly appreciated!

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★ 5

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★ 5

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★ 5

Wonderful

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★ 2

Pros: it’s clean, equipment is new, and everyone is incredibly pleasant who works here.
Joined this gym very optimistic. However, I’m canceling because it’s far too busy to get a workout in. I gave it a week and tried different times (between 7am-10am)… always overcrowded to a point where I’ve left. I’ve been working out for many years and have been to many gyms around the state and have never experienced this amount of overcrowding. The strength training area just cannot accommodate the amount of members here.

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★ 5

Swim . It's February. It's cold out.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 3

Good atmosphere. too many people…..

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★ 3

Fitness area is crowded with young people who do not clean machines after use. Very dirty.

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★ 5

Great

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★ 5

Caring and involved staff. Everyone is so friendly and has made my children's experience so amazing! They are thoughtful and go out of their way to ensure my kids get the support needed to thrive at daycare. The preschool program is the right mix of fun and learning and my child loves to go to school. The infant staff is always very attentive to any and all needs or requests. They are great at communication and sending pictures during the day. I know my children are very well cared for and developing future skills to exceed in school.

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★ 5

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★ 4

This a wonderful place the staff are friendly and very helpful the facility is clean and it is just a great environment I personally love it I go almost every day

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★ 5

Perfect place to exercise, many classes and a nice pool!

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★ 5

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★ 5

We love the Y! There are so many fitness programs to choose from; new equipment thats always working; great people; clean facilities and love Darios cafe!!

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★ 4

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★ 5

The staff are very helpful and the equipment is good.

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★ 5

The program and activities have helped my son develop socially and intellectually in a very short time with great results. All the staff are very supportive and friendly.!!!

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★ 5

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★ 5

The staff is very knowledgeable and friendly. The establishment is super clean. I love all the options they have for classes.

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★ 5

Great Place To Focus & Reach Your Goals.

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★ 5

I've driven past the place a thousand times since moving to this area, and finally decided to join because a friend recommended the classes. I felt happy as soon as I walked in the first time! It's so bright, and everyone was very friendly. The classes are led by great instructors, and everything is very clean. I'm very happy that I finally joined!

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★ 5

The gymnastics program for toddlers is fantastic.

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★ 5

Great place and staff!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Wonderful place

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★ 5

My boys LOVE their swim classes at the Y. They are never pressured and they always have fun and learn!

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★ 5

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★ 5

I became a member of the Y about two years ago, and I absolutely love it. A wonderful family place that offers everything anyone can think of related to personal health and well-being. The Y has so many things to offer in the way of exercising, etc., depending on the individual’s interests. Very well cared for and immaculately clean! Affordable to members, as I am retired. People of all ages visit every day, and the staff is pleasant, professional, and upbeat. Love my classes & all machines !!! 💕09/2023 Many new & exciting classes added! Athletic workout rooms contain the very finest equipment!!!Staff is always “Top Notch”!The Y continues to be my “Happy Place”!!! 💕. Update: 02/19/24 I presently attend the Y every day! Love ,love ,love my classes more than ever!!! Many more wonderful classes have been added since my last review,& they are awesome , & are a source of interest to everyone.Cannot say enough wonderful things about Lynch/van Otterloo YMCA!!!💕💕💕💕❤️❤️. Update 07/24/24. : I have come to understand and love the fact that the Marblehead Y is my family! I absolutely cherish all of the friendships that I have made in this wonderful institution, & I am speaking of both Staff & Members..All generate the truly upbeat feelings & attitudes that exist in the total Y environment..Love,love my classes & Instructors!! Again,cannot reiterate how very grateful I am to have found this awesome Institution!!! 💕🏃‍♂️‍➡️🏃🏻‍♀️‍➡️🏃‍♂️‍➡️🏃🏻‍➡️🏃🏽🏋️🏋️‍♂️🧘🏻‍♂️🧘🏻‍♀️. Also, I just want to add that the outdoor pool is the greatest! I have spent so much time out there, enjoying the sun and the wonderful refreshing pool on a very hot day! It is immaculately clean, and the water is unbelievably wonderful! Just wanted to add that fact.Thank you!!!🏊🏊‍♀️🏊‍♂️❤️❤️

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Facility is large, clean, and impressive. I've brought my kid to work out and he also goes to day camp in the summer. He loves it!

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★ 5

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★ 5

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★ 5

We cannot speak highly enough of the childcare program at the Y. Our children are learning new skills every day and it is evident how much the teachers care for them. It is so comforting to see our children thriving in an environment outside the home where they feel safe and loved!

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★ 5

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★ 5

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★ 5

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★ 5

The best

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★ 5

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★ 5

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★ 4

Can never play ball here, courts always in use.

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★ 1

The outdoor pool was too shallow not deep enough and not the impressive to me since I went here today and snack bar look disgusting I hate the food I saw and I rather not go there here anymore and stick with the peabody ma Ymca because the pool is deeper and I still Hate outdoor prices for the outdoor pool but still that pool deeper than the marblehead salem one

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★ 5

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★ 5

The Gonz skates here. God bless the Gonz! Roll forever!

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★ 5

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★ 5

So many offerings - open gymnastics is a life saver in the winter when entertaining the kids is usually a struggle!

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★ 5

This is the best Y in my area for serious lap swimmers like me. Been to many Ys where the water temp was too warm but this place is perfect for your Sharky workout

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I joined this YMCA recently to play squash. The community definitely took a hit during Covid but is bouncing back. The people who play there are very friendly and I can always find games.

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★ 5

Nice pool for aqua therapy! Good PT available here as well.

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★ 5

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★ 5

Love the mini-cafe with freshly baked cookies!

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★ 1

Clerk was so rude, did not explain the policies good and blame us about it also said “it is not my fault that you guys are late with a bad attitude”

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★ 5

I love this Y! It is very clean and I love the swimming pools!

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★ 5

i am a fitness instructor and a member!

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★ 5

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★ 5

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★ 4

I have only joined a couple of weeks ago. Right now I am in Spaulding Rehab. I have looked around and everything looks awesome. Can’t wait to be able to swim and workout.

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★ 5

Friendly, accommodating ands offers a wide variety of classes and instruction. Up-to- date and clean equipment.

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★ 5

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★ 5

Me encanta

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★ 5

Terrific facility and staff. Discovered this special greeter driving up the access road on the left in the brush on the recent sunny Wednesday we had.

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★ 5

The Y has something to offer for all ages and levels with a helpful staff and plenty of class/sessions as well.

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★ 5

My daughter has attended gymnastics classes for almost 2 years and she absolutely loves it. She tells me how great her instructors are, she's always learning new things and has made some really good friends

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★ 5

The secret’s out!!!! We have the most amazing sauna at the Marblehead YMCA!!!!

Shhhh…….

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★ 5

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★ 5

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★ 5

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★ 5

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★ 3

Too busy nowadays which sucks because it’s a nice gym. Does have an issue with unattended children in the gym, pretty sure below 16 need adult supervision but that’s rarely enforced.

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★ 5

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★ 5

Enrichments 3 times a week really helps to keep my son active and burn energy. The home-link activities are very helpful too in giving me tips on how to bring the lessons from school to our home.

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★ 4

Very nice facility. Very busy at times but there are rooms where you can do floor exercises in an uncrowded space. The outdoor pool is great to have in the summer.

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★ 5

Love the Y, was never a gym person until I cam here! Cleanest, most modern gym I've ever been to!

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★ 5

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★ 1

I am completely in shock with the behavior portrayed by a ymca staff member tonight.

I have been a ymca member since I was about 13 years old.

And I’ve never observed the disrespect and racist behavior that went on tonight.

I am completely upset and disappointed with the YMCA staff member that I had to encounter today.

Super upset to witness my dear friend Jorge be embarrassed and treated so poorly as well from the staff member and parent who he was trying to speak to.

Just because someone is a little tan with an accent doesn’t mean you should completely ignore what they have to say.

Sad day.

I have all the information and about 20 witnesses that would love to speak to management if they ever see this.

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★ 5

The staff and instructors are very friendly and helpful. Also this is very clean and the small indoor pool has warm water

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★ 5

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★ 5

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★ 5

Great space, great variety of classes offered with excellent instructors, friendly and helpful staff, excellent snack bar, clean and bright locker rooms

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★ 5

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★ 5

It is so big and beautiful and the pools are a welcome relief!

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★ 5

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★ 5

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★ 5

Clean and exceptional service.

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★ 5

Children's Island is an awesome experience for the kids and unlike any other camp. To venture out on the ocean and spend a day in complete freedom, jumping off piers, tubing, shooting arrows, swimming and being goofy is the epitome of childhood and of summer camp. Love that the Rangers Program is there too, to challenge them and teach them valuable physical skills that boost their competence and confidence. Thank you to all the councillors that provide this opportunity for the kids!

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★ 5

My daughter loves attending! It's been wonderful and we will be signing up soon for fall

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★ 5

Our daughter has taken a variety of classes here over the past 3 years (Jr. Celtics, T-Ball, Swimming, Gymnastics) and she loves it!

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★ 2

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★ 5

This was a great week of camp for our son, in the Rangers program. It was a treat to take a boat to the island each day. Besides during one very rainy day, they were able to participate in so many fun activities on the island. Our son liked the counselors and CITs too. Communication before the camp was very good, and everything seemed to be quite organized. We'll sign him up again for next summer.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

Fix how when you’re from another ymca you have to manually type in your card on the iPad or have to hand your card to a staff to pass through, then scan it then open the door. Had the caucasian young lady (brown hair/sometimes wears make up that’s slightly unordinary) with the big chest give me a hard time about me having to ask her to let me in, and she snatched my card out my hand then forced it into my hand I didn’t like the disrespect and wouldn’t like an interaction like that again. Amazing pool though and the gym upstairs looks stacked . They even have a place you can buy food.And they’re hiring. The food place. And fix the family bathrooms and the men’s bathrooms. Some showers in the family showers water doesn’t drain while you’re showering and it’s gross.

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★ 5

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★ 5

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★ 5

Great place, program(s). I've been going to the Y for, well, most of my life, off and on. (Currently: On!) For swimming (birthday suit for a long time!) to weights-and-workouts.

I've been to various Ys, beginning as a kid in Orange, CA (Anybody remember the "Y Indian Guides"?) in the '50's, to this one - AND the Central Sq., Cambridge, MA Y, ever since I moved to Massachusetts in 1976.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

To be honest, I am ready to fill out a weekly review and provide my feedback on how amazing our experience is since we have started the extended program. Every single staff member I have met so far is amazing, kind and professional. Always open to discuss and answer any questions. Teachers- confident and absolutely amazing! Administration- the best, they are willing to help and are very responsive to any inquiries. My child loves the YMCA extended program, she is happy to go every day and is actually happy when she is the last one to be picked up! We are looking forward to the Seal Pups Camp this summer and are grateful for everything you do!

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★ 5

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★ 5

We love everything about the LVO YMCA - we are there 7 days a week because our kids are in ELC and then we do gymnastics/swimming/kids club on Saturday and back to Kids club on Sunday. Our life would be very different without it!

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★ 5

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★ 5

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★ 5

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★ 1

Way over crowed with poeple who are just here to hang out on the machines. Constantly phones out and TicToc videos being made. Zero parking.

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★ 1

Never any parking. Lots of hang arounders. They want you to join and not come because its too busy. That's why there's no reasonable member cap. Frequent middle schoolers on the workout floor.

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★ 5

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★ 5

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★ 5

We be love the y. It’s really is the most bang for your buck around. We just have to get to be able to use it more.

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★ 5

Great customer service, everyone tries to help and accommodate with the busy schedule. Makes our life much easier.

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★ 5

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