★ 1

Sauna is constantly broken 👎 very rare to find it working

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★ 1

Sauna doesn’t work for a moth already and they will fix it until a “few more weeks “?! !!

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★ 3

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★ 1

Horrible experience at this gym. They tack on fees and if you try to cancel your membership they will lie to you and scam you. Gross.

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★ 1

If you enjoy crashing out every time you’re at the gym…then this one is for you!!!!

I’ve tried to be really patient as the gym goes through recent transitions, but it’s gotten to a point where every single workout at this gym is frustrating. I’ve been lifting over 10 years, and I’m a trainer and a bodybuilder so usually my lift is the highlight of my day. But the recent changes have absolutely ruined that. I dread coming to this location now and every workout is frustrating—and I know my friends who also come to this location feel the same way.

The advertisement of the shift to “newer equipment” was so misleading because some great pieces were replaced with cheaper machines that don’t work as well, or are even completely unusable. They’re not made for anyone under 5’8” (for reference, I’m 5’4”—so average height) without spending a bunch of extra time finding extra equipment to modify machines to be passable. And, the grips on the equipment are pretty much all too large or the rubber just spins around so can’t actually get a good grip.

Not to mention that it’s now way overcrowded due to cramming DTX and Gov Center members all in one space.

This has gotten to a point where I have joined a second gym outside the city to go to on the weekends just so I can get a decent lift in. However, I’d like to have a decent gym in the city so I don’t always have to make that drive. I’d quit if I didn’t need something to get by that’s convenient to my apartment.

Next time they “update” the gym, they should consult someone who actually knows what they’re doing and knows gym equipment enough to not replace everything with cheap hotel-gym-grade equipment.

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★ 1

Maria at the front desk working 9/5 at 7 am would not allow me to use the free pass that is advertised all over the NYSC websites. I filled out a form online before coming and she would not honor it. Continuously telling me I had to pay $30 in order to use the gym. Either educate your employees on policy or don’t do false advertising.

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★ 5

Great staff

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★ 3

The men's sauna has been in disrepair for quite a while with a claim that it would be repaired by the end of June for which has since passed. Now it's the middle of July and the sauna has still not been repaired.

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★ 5

They just added new equipment which definitely made the price worth it. Great gym and gets the job done

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★ 1

Went to sign up for a membership and the front desk employees were so rude that I just had to leave

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★ 1

Fix the towel problem. Was excusable for a week or two but it’s now over a month

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★ 3

I just canceled my membership after being there for about two years. Almost all of the people who work there are the best. They are so nice and friendly and that is what kept me going. I typically get there close to opening time and sometimes (typically on weekends and typically one specific worker), no one will be there to open at 7am so there’s a group of us waiting for up to an hour outside (happened today again). Otherwise it’s a good place with good equipment and a good sauna.

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★ 4

One of the top BSC, sorry now NYSC locations I’ve ever been in the last 8 years in the Boston area. Plenty of weights, gym equipment and lots of space that all other clubs seem to be missing. And also clean and well kept. At last safety lockers that cannot be broken in with a single kick, clean showers with toiletries (hear that Boylston?). Helpful and friendly people at the front desk and cool people working out over all. Does it have negatives? Yes, some showers need plumbing and also a bit labyrinthine but for the pleasure of being able to workout and breath in a clean space it’s worth paying a visit.

Update: October 2024. Unfortunately I have to drop my rating to 2 stars as the condition of the gym deteriorated very much in the past few months. The locker rooms are dirty, many doors are missing (broken in?), several showers are broken, others are full of trash and underwear left behind. There are no hairdryers and nobody cared to replace them (supposedly they are getting stolen).
The gym area is no better. The A/C in the top floor is broken, on a warm day like today it is impossible to use the treadmills, the air is so stuffy. The water cooler near the weight area has been broken for months.
I am so disappointed to see my favorite gym location in such bad shape. The staff is always nice and friendly but the management should step up to the plate and take action very soon.

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★ 5

I’ve had an awesome experience at this gym! I did personal training to help me get active again and my trainer also helped me with my nutrition. I was later interested in kickboxing and my trainer was more than happy to accommodate/ update my workout program. I’ve lost weight and my stamina has improved significantly. I definitely recommend this gym to anyone! You won’t be disappointed 🙂

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★ 5

Excellent staff and community. Lots of heavy stuff to pick up and put back down. Plus a sauna.

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★ 3

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★ 3

This is my favorite BSC in Boston because the staff is so friendly and smiling. It's not a very busy salon. But there is a lot missing in the hall. You can be a little more careful about cleaning. It has old sports equipment and is missing a lot of equipment. Still, I love this place and the people who come here. Thank you for the service.

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★ 2

Cannot believe that BSC Westborough and BSC Government Center are the same company. There’s no comparison. Westborough has far more equipment variety and it’s in good shape. Government Center is outdated, overused, crowded, and equipment is in terrible shape.

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★ 1

I regret to express my profound disappointment with the state of the gym's facilities and services. It is disheartening to note the myriad shortcomings that have accumulated, presenting an unfavorable image of the establishment. The removal of a substantial portion of strength equipment without replacement speaks volumes about the disregard for the varied needs of patrons. This sentiment is further exacerbated by the conspicuous absence of functional cable machines, rendering diverse workout routines nearly impossible.

The perilous state of the remaining equipment cannot be ignored. The antiquated machines, a significant portion of which appear unsafe for use, jeopardize the well-being of gym-goers. The disrepair of free weights, marred by rust, symbolizes a lack of dedication to even the most basic upkeep. Such negligence is further mirrored in the lack of air conditioning on the basement level, making exercise in that space an uncomfortable ordeal.

Hygiene, a cornerstone of any fitness environment, has been woefully disregarded. The absence of equipment wipes paired with the repeated failure of patrons to sanitize equipment paints an unsanitary and uninviting picture. The presence of broken lockers within the locker rooms casts a shadow over the facility's commitment to maintaining functional amenities. The leaks during rainy weather not only reveal infrastructural weaknesses but also raise concerns about mold growth, compromising the well-being of those who use the facilities.

Furthermore, the restrictive operating hours on weekends and the outright refusal to accept cash payments reflect a disconnect from the preferences and convenience of the clientele. The removal of the arc trainers, a valuable piece of cardio equipment, underscores a lack of understanding of the diverse workout needs of members. The prevalence of unresolved defects in the cardio equipment and the absence of quality control measures cast doubt on the sincerity of management's commitment to the safety and satisfaction of members.

In light of these myriad grievances, I am left contemplating the necessity of involving a safety inspector to assess the integrity of the equipment and the overall environment. The actions—or lack thereof—taken by the company to address these concerns are emblematic of a wider failure to uphold the standards and expectations one would reasonably hold for a reputable gym.

In conclusion, the overall experience at the gym falls far short of expectations, fostering an environment of disappointment and frustration among patrons. It is my sincere hope that these issues will be acknowledged and rectified, allowing the establishment to regain its credibility and provide a safe and satisfactory fitness environment for all its members.

Update: why did you guys disable the AC upstairs in the cardio area!?! This is a dangerous practice. The condensation flowing down the windows should be enough evidence that the airflow up here is not sufficient

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★ 1

I’d love to speak to management.

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★ 3

It’s an okay gym. For the size of the gym, it would be nice if they could add a second smith machine.
and update the weight and cardio equipment overall. A steam room would also be a nice touch.

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★ 5

I was really looking for a gym to go to for a day. I was looking to just pay a day pass and have a nice workout. I tried going to two other places and they were hard to find and/or required a weird subscription program. However at New York sports club I walked in and paid a very reasonable price and got exactly what I wanted. The costumer service was also great from the lady in the front desk. I will be back!

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★ 5

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★ 1

BSC is so infamous that they had to close several locations due to illegal charges and praying on clients debit cards. Now they are New York Sports club. I was thinking of joining them now cuz I hated them years ago. It seems nothing has changed tho, so I’ll pass …

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★ 4

I prefer this location over the Downtown Crossing location but they both do a good job. There’s a little more space here too. I wish they would upgrade amenities or just provide more shower related things to up the experience.

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★ 1

Everything is broken or nearly broken, used to be the cheapest gym in the area but isn’t anymore. Only plus is it’s about 25% larger than the next non-equinox gym

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★ 1

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★ 3

Pretty mediocre compared to other BSC locations. The layout is a labyrinth and often crowded, even during off hours. There are never towels it seems. The men's sauna is spacious but not as hot as other locations. The equipment is perfectly fine, though there are newer machine at other locations (such as DTX). Really the only reason I come is because they have later weekend hours than other branches.

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★ 3

No ha cambiado mucho desde la última vez. Tal vez el que menos mejora ha tenido.
Toca contratar una empresa de mantenimiento y aseo, es cuestión de administración...el lugar no es malo, pero los locker, la sauna y las duchas están descuidadas .no sólo dedicar presupuesto a las máquinas.... La limpieza es esencial. Tal vez gastar más en limpieza de baldosas y arreglo de cortinas .

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★ 5

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★ 5

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★ 5

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★ 1

I joined this gym three months ago. During this time, I have been trying to persuade my colleagues and friends to workout with me, two of them came to see and felt too crowded here and didn't want to join, only one friend came with me about three times, and she paid $15 for each visit. Yesterday my girlfriend went with me and wanted to see how I workout, a woman came to warm me that if I kept bringing new people in and showing them my workout routine, she would cancel my membership. I got shocked. Did I do anything wrong??? I just tried to persuade my friends to work out here. I feel sorry for the woman who claimed I bring people and train them here. I have a very decent job which is 1 minutes walk from the gym, and I don't need to make my living by training my friends here. I feel very disappointed! I used to go Gymit, which was half price of here, and able to bring a free guest EVERY Friday and Saturday. If not because of the location close to my workplace, I would never workout here again.

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★ 5

There is plenty of equipment and space; I appreciate never having to wait. The areas are clean and the staff is very friendly. It is also nice that additional services such as dietician, personal training and inBody scans are offered. I am looking forward to trying some of the classes as well.

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★ 5

Solid gym all around

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★ 1

The gym is okay. Not a ton of equipment and very hot inside they have a lot of AC problems in the summer.

I would not recommend this gym because on cancelling my membership in person I was charge for many months after and was constantly pushed off and never was reached back out to. They were unwilling to provide any refunds or assistance.

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★ 1

The club was run down and dirty. It seems the company that is running these clubs doesn't invest in their upkeep.

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★ 4

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★ 1

Under new management but same old games being played by this gym. I was told that if I cancel before the 15th of the month, I would not be charged any yearly maintenance fee. I cancelled on the 14th of the month and the manager tells me that I was supposed to cancel on the 1st of the month and not the 15th. I ask them to make an exception and refund my $70 since I was told to cancel by a certain date and followed those instructions, and was denied my refund of that maintenance fee. This gym will never change its ways, always some sly games going on with them. Pick a different gym to avoid the headache of the management and horrible music being played.

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★ 4

Hard to beat the price & location but most of the equipment is old as hell.

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★ 5

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★ 5

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★ 4

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★ 1

Charged me during the pandemic and wouldn't let me cancel my account. Ended up with a 250 dollar bill because I had to cancel my card and they kept adding to my balance because "I DiDnT caNCeL uSiNg A ProPeR mEthOd" despite the fact they literally would only let you cancel in person and the gym was closed. There's a reason the Attorney General is suing this chain

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★ 5

From the moment I walked into BCS, Paul was incredibly welcoming and took great care of me. He made the gym experience welcoming and inviting. I highly recommend BCS - thanks Paul!

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★ 5

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★ 5

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★ 5

My fav place. Staff, ppl, and environment just perfect! Also Perfect for some tiktok videos. Lol

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★ 3

Good

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★ 5

I’ve been a member since 2015 and BSC has always had the top gyms in the area. I’ve been a member in Wakefield, Boston and Woburn. Definitely recommend!

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★ 5

This has been my favorite BSC for a while, and the only one I have gone to during the COVID-19 pandemic.

It's made up of several different areas on three levels. Some may find it cramped, but I find it cuts down on noise and offers a nice variety of atmosphere and equipment.

I've never noticed any major issues with cleanliness or maintenance, aside from the odd broken machine or locker door that all gyms have. I particularly like the turf area and the "secret" upstairs room which is always quieter than the rest of the gym.

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★ 1

Their salespeople will say whatever it takes to get you to join - don't believe them. I was specifically told there were no hidden fees like annual or cancellation fees and guess what... yup, the fees are there. Fool me once, shame on you... I won't be giving BSC a second chance and I'd recommend anyone reading this to look elsewhere.

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★ 1

If I was wealthy, I would sue this terrible company. They keep charging me during a global pandemic, after I have cancelled my membership and the Attorney General of Mass had sent them a cease and desist letter. I have $0.61 in my bank account thanks to Boston Sports Club. Don’t know how I’m am supposed to survive on that, since I am jobless due to previously mentioned pandemic.

0/10: would not join again, because they are thieves with terrible customer service.

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★ 1

After freezing my account on early early April and requesting a cancellation I was charged again within minutes of gyms reopening however in their website it states gyms are all closed and when you call the gym it just rings then the corporate office number just hangs up on you. They charged me for two months without my authorization. This business is a sham to take advantage of people during Covid is disgusting never going back here.

RESPONSE:
1. I froze my account separate from the entire freeze
2. I cannot be patient while you continue to charge me THAT IS RIDICULOUS

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★ 1

DO NOT GO HERE. Worst gym experience I have ever had, hands-down. The club shutdown in mid-March due to covid-19. I was still charged for all of March and April, and was given no option to cancel my membership, and their phone line was updated to an automated response, with no option to leave a message before hanging up. Upon their reopening in July, I called (and received confirmation) that my account was put on hold as I was not yet comfortable returning to the gym. However, after numerous calls and emails, I STILL have not been refunded for March, April, or July, and am now being charged a seemingly random amount for August. Each time I call, the employees state that they are working on it and need to "reprocess refund requests" or update their billing info, and tell me to call back in 72 hours, I have no idea how else to stop these charges from accruing. I am unable to cancel without showing up in person, paying an extra month, as well as paying additional fees. Ridiculous policies, and terrible service.

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★ 1

Poor customer service. Continued charging my credit card for gym fees even though they weren't open during the covid crisis. They didn't respond to 3 separate emails requesting cancellation of service and when I finally did get ahold of someone, they told me I had to mail them a letter telling I wanted to cancel as email and phone was not sufficient.

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★ 2

Too busy during rush hour

It used to be that the New Years rush would be hard to manage but this has now become the normal rush hour traffic and it results in a much longer wait for equipment. It would be good to see some new locations open to help accommodate the traffic

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★ 4

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★ 1

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★ 2

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★ 1

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★ 5

This gym is the best! So happy with my membership. It’s so clean and the staff is amazing. If you’re in the area and looking for a great place to workout this is it! Ms. Baxter and the rest of her team are great! They were able to assist me with any questions or concerns I had. It has been a great experience!

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★ 5

This location is a great for those who work downtown. I have done the kettlebell flow class with Mike , the Burn class with Bron, and total body conditioning with George. These classes were really great and helped me get fit and toned! The gym itself has so many various machines and so much space.

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★ 5

New to the gym life, so I tried out BSC government center. The atmosphere was great and the staff super friendly and helpful. Not to mention... IT DIDNT SMELL LIKE YOUR TYPICAL GROSS GYM. Super excited to get into the fitness world and glad I chose BSC. I would highly recommend to anyone looking for a gym or looking to switch gyms.

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★ 1

#1: Terrible Management
Tried to upgrade my membership so I could go to all the locations in Boston. Submitted the request TWICE (IN PERSON) (TO A MANAGER) and never went into effect because they had “no record of the request”.
#2: Unusably Dirty Locker Rooms
Pretty self explanatory, and I grew up on a farm so my tolerance is high for that kind of thing.
#3: Small to the point you can’t even move around, not even only during peak hours (Government Center Location).
#4: 45 day cancellation fee (even for month-to-month memberships), and a cancellation fee. Cancellations must be submitted in writing, but given my track record of submitting documentation to them and having them pretend it doesn’t exist, they’re basically holding my money hostage.

Avoid this gym at all costs. Go to equinox, they’re 3 times the price but they don’t play games with their customers. I’m in the process of taking legal action against BSCs parent company.

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★ 5

This is a great location in the center of Boston because it's close to my other jobs and I'm able to get in without having to wait for machines. Very cleanly Place very friendly staff! If you're looking for a new gym I highly recommend this place.

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★ 5

Great location! Great staff! Highly recommend this club if looking for a clean, spacious gym with state of the art equipment!

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★ 5

Great Staff. Clean Gym. Great Rates & location. I would recommend this club to anyone.

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★ 1

Terrible for $50 a month... more than half of the cardio equipment is broken at all times, NO ONE cleans the machines after they use them. I got charged randomly multiple times. This place is definitely not worth the money you pay for it... go ANYWHERE else!!!!

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★ 5

Bryan, one of the manager trainers, has been so great in supporting me through my stroke recovery. He is patient, kind, and thoughtful in his approach to working with me. He has been honest in things that will work and things that wont’t- as if I’m his family and wants the best for me. In just three months of meeting weekly, I feel that I’ve gotten some strength back and I’m feeling more like myself. Anyone would be lucky to work with Bryan.

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★ 2

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★ 5

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★ 5

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★ 5

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★ 4

For the price and location it's good. Staff is friendly.

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★ 5

Love this place, good equipment, nice environment and awesome staff. Worked with Jess and couldn’t ask for more, very professional, super focused on what I needed. Listened to my goals and work to create something individualized for what I was looking for. Keep up with the good work.

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★ 2

Limited equipment, dirty locker rooms, broken machines, and not enough free weights. The Downtown Crossing BSC is a much better option.

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★ 2

Becareful of cancelling your membership. You need to give a 45 day notice and must come in person. I was out of state for a few months and they said their was no way to cancel if I couldn’t come in. Later they said I could send a certified letter which was still a hassle.

Most of the staff I spoke to was very friendly however there are some that give false information. I asked to put my membership on hold for a month and the women on the phone said it’s fine, and then I ended up getting charged the full price for the month. After calling again I found out you need to tell them on the first of the month (I called the 2nd) but the first women never mentioned any of that to me. They also don’t do any type of refunds. All they can do is credit your account which doesn’t help since I’m cancelling my membership.

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★ 1

Buyer beware! They will NOT let you cancel. I went in on three different occasions to cancel because I was moving. Each time I was told I needed to speak with a manager, who was not there. The receptionist could not tell me when the manager would be in. Every time I called the manager I was told I needed to cancel in person, to which the chasing the tail would continue.

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★ 5

This place is great! The classes are awesome, and the staff is super friendly! I love all the trainers but have been working with Ashleigh and Luis! They are super invested in my goals, and I feel truly appreciated! The management is also great, Jess is super helpful and is always available to answer my questions! Bryan, the fitness manager is also great, as he was able to answer all of my questions regarding personal training! Great place to workout 10/10 recommend!

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★ 5

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★ 5

My friend #21 at the front always knows how to make me laugh when I walk in the door always knows how to bring the energy!!! Knows a lot of the members names. The club has really changed cultures for the positive with the new management in place. Excited for the future of this club with the new classes and demos they are offering here. I recommend coming here and joining as you will not be disappointed.

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★ 5

This club has incredible equipment access even during peak hours. Clean, quiet, with the right type if mature attitude. More than worth the membership fee!

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★ 5

Awesome gym with a great staff. Trainers are very knowledgeable and experienced.

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★ 5

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★ 5

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★ 5

Great service

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★ 4

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★ 5

We wanted own it

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★ 5

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★ 5

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★ 5

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★ 5

Like many people with questionable (read: non-existent) fitness habits, I started off 2018 by buying a gym membership. I had some idea of how to use the treadmill and the bike, but anything beyond cardio equipment was a little intimidating. One of the gym managers suggested personal training, so I signed up for a few sessions with Roxy Hesh. Roxy is the best trainer a beginner like me could ask for – patient, thorough, and supportive of my fitness goals. She always managed to strike the perfect balance between pushing me to work harder, and easing off to keep me from over-exerting myself. Our workouts were always planned in advance, and she even sent me the workouts afterwards so I don’t forget what we did. I highly recommend Roxy to anyone who is new to fitness and is looking for guidance!

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★ 2

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★ 5

I’ve been to Roxy’s yoga classes, and have also had personal training sessions with her. She is amazing to work with, very attentive in both a solo and group setting, and adjusts her workouts as needed to fit a person’s need. 10/10 would recommend to a friend!

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★ 4

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★ 5

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★ 2

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★ 5

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★ 4

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★ 4

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★ 5

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★ 1

So the worst part to any gym, are the trainers. Any regular can tell you that, but at this gym they are particularly obnoxious. These people, who train out of shape or over the hill clients and who overcharge to do so, have recently decided that they need to be more annoying than normal. Specifically when the gym is at its busiest they reserve multiple benches or sets of weights, for a single client. I have personally seen this multiple times from multiple trainers. This strategy makes the fairly cramped basement gym feel even smaller. People who are just trying to get through their workouts are now having to wait longer because the trainers think that they are special.

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★ 4

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★ 5

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★ 3

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★ 4

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★ 2

Some of the machines have been broken for over a month now...

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★ 4

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★ 4

Clean. Good equipment in fine order.

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★ 2

They can't keep the billing straight and seems nearly impossible to resolve any billing issues. It is a revolving door with staff from week to week. They do have good equipment and it is clean.

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★ 1

Avoid this place like the plague. Machines are always broken, extremely dirty if they are working, TVs have about 6 channels but usually aren't even working to begin with. Don't bother notifying the employees of any issues as they will not care. There is no corporate customer service either, so you are completely on your own.

There are more employees working behind the desk or in offices trying to get more customers to sign up and pay a monthly fee than there are to clean the equipment or perform any general maintenance. Membership contracts are shady, with many different clauses all geared towards keeping you paying your monthly fee at all costs.

Overall, I can't emphasize how terrible of a customer experience I've had at BSC, and if you join the club after reading this review I have pity on your soul.

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★ 5

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★ 3

Seems like a lot of treadmills aren't working lately. Front desk staff doesn't communicate well when a class of starting late or has been cancelled.

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★ 4

Basic gym. Has everything you need and friendly staff.

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★ 4

I like it. Good equipment and lots of space. But there are way to many people who forget they aren't the only people in the space. The locker rooms are nasty.

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★ 3

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★ 4

Fair gym for price

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★ 4

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★ 1

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★ 5

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★ 4

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★ 1

Pro: location

Cons:

- Cardio equipment poorly maintained

- showers and dressing rooms are disgusting

- Customer service is not considered in any single process of this organization - from billing to day to day.

- They will charge you for everything they possibly can - even 30 days after you cancel. Pricing deals are specifically to generate new leads as people realize there are better options

- customer loyalty is exploited rather than celebrated - you may find others are paying less than half of what you do based on the time of year they sign up.

- Contracts are inflexible, Unaccommodating,

- Had two issues with billing and collections where they had been double charging me for 4 months. It took me half a year to get money back.

In short , Keep shopping. Liars and thieves.

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★ 1

Here's what happened... I was a Washington Sports Club member under a month to month plan before relocating to Boston. I transferred my membership to the Wayland, MA club without a problem. There's a BSC directly across the street from work, so I thought it'd be useful to have a Passport membership because my commute was so long that it might be useful to use the Government Center location. So I requested an upgrade from someone who just so happened to be the general manager (Jay Harihar or something). Of course he was happy to oblige. Then, my daughter was born, and I realized that a regular gym membership would be useless. So, being on a month to month membership, I asked to cancel. I was told that my upgrade enrolled me into a one year commitment, cancelation of which would cost me $99.95. I asked to see where I signed that agreement. They printed a contract with the GM's name on it, which did not however, have my signature on it. They still refused to cancel my membership without the fee. Also the Government Center location stinks and the cardio equipment often doesn't work properly.

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★ 5

i joined boston sports club in 2013. i went to 1 class which was very popular with fitness enthusiasts. the rates were reasonable for a gym of this caliber. this gym also has TRX rope isometric training

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★ 1

Poor Customer treatment

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★ 4

It would be nice if they opened earlier than 6am. Other BSCs open at 530am. That half hour can make a real difference for some people. Other than that, no complaints.

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★ 5

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★ 1

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★ 1

It's your typical money hungry gym that will squeeze every cent out of you that they can. Besides that the amenities are questionable. The sauna is rarely in functioning condition while the showers are grimy. The gym is extremely packed from 5pm - 8:30pm and the lack of weight lifting equipment becomes a serious factor at that time. If you can make it in after the rush you have until 10pm (employees start asking you to leave around 9:45pm) to get in a good workout. If you live around the North End or Government Center area I would seriously suggest that you go out of your way to find another gym even if it is not in such a convenient location as BSC.

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★ 3

Good gym, but they really do need more space, which is very tough in Downtown Boston. This BSC services many of the Beacon Hill residents and Government empolyees. I've never been to a Gym so Jam packed at 6a, it goes through a earie empty lull right at 8:15a. Staff is friendly though! and the place is reletively clean.

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★ 1

This club is over crowded and unclean.

1. They added a TRX turf section to make the weight areas even more crowded. I go to this BSC 6 times a week, and it was already crowded before they added this (as well as before the new years rush). It was already rough in the weight lifting areas, but now they are so densely packed I fear injury during a set from someone running into me or my weights. They constantly member drive for an already overpopulated gym, expand the space (consider getting rid of a studio or bicycle room and combining them into a single space). The also eliminated a whole section of weight training machines in the 2nd floor, causing more beginners to flood to the areas where they lack experience and have any idea what to do.

2. The bathroom and floor is constantly unclean.
a. The bathroom is almost always out of paper towels and in complete disarray.
b. There are dust and dirt everywhere, and not once have I seen the cleaning crew attempting to rectify this

3. The money for upkeep of the facility is being poorly implemented. Rather then updating equipment (both weight and cardiovascular, which are old and in disrepair) there was a new unnecessary paint job, shower "upgrade", and the aformentioned TRX turf area (meanwhile the lockers were also left in awful condition).

4. If you need a trainer, make sure to go to Bron. He is the only trainer in relatively good shape and has any clue what he is doing. (note they have an entire new training staff, unable to retain previous other good trainers who have all left I assume to poor management and the afformentioned space issues).

One final note on the TRX turf area. I am not against it being put it, just the fact there is a lack of space for it in this particular BSC. I frequent the BSC in Westborough, where they have a lot more space and less over member crowding where it works. Also, when I questioned the Customer service manager about it, he lied and said there were 0 complaints and everyone loved it, while on the weight floor not one member was heard not complaining about it.

Your options are limited in the Boston downtown area, but I have been a member for about two years now, and every "improvement" they have made has been the complete opposite, creating a dangerous, unsanitary place to work out. Avoid this place like the plague. I can't wait until I can finally leave this place.

Source: Google

★ 1

Great trainers and classes, terrible management. Multiple membership team mislead or flat out lied to keep me in the gym. If they promise you anything, get it in writing.

Source: Google

★ 3

Awful layout, old equipment, not so great variety in fitness class schedules, but friendly staff and trainers (well most of them). Sadly at this price point there are next to no other alternatives.

Source: Google

★ 5

Great gym and great location. I love the atmosphere here, the classes are awesome and soooo much fun, just be ready to sweat! Everyone here is really friendly which makes it a great end to a normally stressful day.

Source: Google

★ 2

Source: Google