★ 1

My wife and I have been Orangetheory members for 8 years and have visited studios across the country… never experienced such poor customer service like what we experienced yesterday at Back Bay. We took the 12:00 class on 11/27 and were shocked with the attitude of the SA. Unfriendly to say the least. Barely lifted her head to say hello or acknowledge us, and the coach was no better. Good class, but where is the welcome for members or visitors? The hello? Where are you visiting from? Welcome to our studio? Two at the desk when we left. The response to our “Thanks for having us!”, they never looked up from their phones. Come on Boston, do better for the Orangetheory family!

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★ 5

We had such a great time at Orangetheory hosting a posture screening for their amazing members! 🧡 The energy in the studio was incredible, and it’s clear that the team and coaches truly care about creating a fun and supportive environment for everyone who walks through the door.

The members were so welcoming and eager to learn more about their health, posture, and how chiropractic care can help them get the most out of their workouts. We loved seeing how dedicated this community is to taking care of their bodies both inside and outside the gym.

Thank you, Orangetheory, for inviting us in and letting us share what we do!

— Charles Street Family Chiropractic

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★ 5

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★ 1

Traveled to several "premium locations" across the country. This is the ONLY one that actually charges the premium fee.

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★ 5

Great experience! First time and was welcomed warmly by the front desk and coach! The team provided clear instructions, studio was clean and organized, and was given wipes before moving to each station. I really enjoyed my first class. If you’re looking for a friendly, welcoming, and upbeat environment and workout, you should go here!

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★ 1

I love orangetheory and this was the worst studio I've ever been to. Super unprofessional.

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★ 5

Really fun! Really appreciate all the walk throughs you get your first time to make you comfortable. A nice combination of cardio and strength.

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★ 5

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★ 1

I used to go to Orangetheory at least twice a week and I truly loved it till Covid hit, my account was frozen for more than a year which the business allowed it, then started with virtual classes, this is when the issues started happening. I had a few virtual classes in total, in one of them I heard the coach laughing on other side (sounded like she was making fun of me doing the moves which is totally unprofessional) and then she started not showing up in my sessions and canceling 30 minutes after the start time by telling she had internet connection issues. When I told them I’m done with it and don’t wanna go back and asked them to stop my membership they didn’t listen to me and kept charging me. At the end my credit card company had to change my card number so they could not charge me anymore! I requested to talk to the manager several times and emailed/called her but she never got back to me! The issue in this location starts with an awful management! It’s an unfortunate to not be able to go back because I really loved orange theory!

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★ 5

OTF Back Bay is absolutely amazing. As someone who travels for work I’ve been to many studios but this one always makes me feel my best. Danielle is a fantastic studio manager and always shows how much she cares for her members. I always look forward to the classes of Coach Stephanie and Coach Josh, great music and always keeping me motivated! Thanks Back Bay for being my happy place (:

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★ 5

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★ 5

Went for a free class to try out and LOVED IT! Would go back!

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★ 5

Very welcoming, especially the manager danielle was really nice and helpful solving an issue I had! I would defintely use this location again in the future

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★ 1

I love orange theory, I’ve never had an issue at any location before, I tried out the backbay location for the first time since I’m visiting Boston for the holidays & the front desk people were soooo unnecessarily rude. Specifically “tearra/tierra” or “tmoney” the Asian girl at the front desk checking in was soooo unhelpful, so rude and if I didn’t drive 40 minutes to get to this location I would’ve left because of her attitude alone. You will definitely lose business having someone as rude as her at the front desk.

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★ 5

Coaches and front desk are super friendly and competent!

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★ 1

I've been to a lot of Orangetheory studios and this is by far the worst one I've ever seen. Not only do they charge you $10 if it isn't your home studio (even if your home studio is already a premium location), they are not especially welcoming to cross-regional members.

Even though it's in a nice location with a cool atrium area where you can wait, the studio itself isn't very impressive and needs a lot of TLC that they clearly aren't willing to give it. I didn't even want to shower here because the facilities were small and uninviting. The worst part is that none of the lockers work (and I mean none of them). Most of them are stuck in the locked position despite being open, which means you can't actually close or lock them without obtaining the master key from the front desk, which it didn't seem like most regulars even bothered doing - and yet none of the regulars even seemed to bat an eye at the poor state of the lockers (clearly it's not a new issue). A bunch more lockers don't even lock at all and just spin endlessly.

The icing on the cake was when I asked the front desk whether any of the lockers worked, they claimed that they're supposed to be that way and that I just didn't know how to use them properly. They wouldn't admit that their lockers were just all broken, even though my home studio in Maryland has literally the same model of lockers and I never have any issues with them.

I'm never coming back to this studio and would advise anyone visiting from out of town just to take the Orange Line a few stops up to Assembly and go to the much nicer studio there that doesn't charge extra.

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★ 5

Love this studio!!! Great workout and great atmosphere. Paige’s artwork is STUNNING! I will DEFINITELY be back 🧡

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★ 5

Great workout, extremely friendly and supportive coaches and front desk:) Very clean studio.

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★ 5

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★ 5

My first time and hooked. Can’t believe I burnt almost 600 calories in 50 min. Great coaches guide you thru workout.

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★ 5

Great workouts and the coaches are high energy and friendly!

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★ 5

Full body workouts that change every time. Energetic and helpful coaches.

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★ 5

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★ 5

I'm a huge OTF fan in general but this Back Bay studio goes above and beyond to make you feel welcomed and excited to work out! They do all of the little things so perfectly (clean studio, super positive reinforcement, quick form corrections on the floor) that it makes showing up for the next work out all the easier. Plus, every coach there works to remember your face and name so the accountability boost is already there :)

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★ 5

Now, I’ve been to many OTF studios , BUT BACK BAY IS HOME AND I LOVE EVERYONE THERE 💕 Special shout out to Marina, Josh, Abby, Danielle, Joy and Steph - AMAZINGGGGGG COACHING. They will push you and grab heavier weights (I
personally, LOVE THAT) 🫶🏾 also, special shout out to Anjalie, amazing SA!!!! They are all so so so so welcoming and I love coming everyday!!!

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★ 5

Love OTF in general and it has become a core part of my day-to-day. This studio shines out of all the OTF studios I’ve been to bc of the coaches. They make an effort to get to know you and give you shoutouts during class. There’s a separate OTF studio that’s technically a little closer but I make the extra effort to come to this one bc the coaches make me feel at home!

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★ 4

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★ 5

I have been going to this studio for about 6 months and almost always have the best experience. The coaches are so positive and make sure to give feedback/corrections where needed and are so encouraging during workouts. Could not recommend more.

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★ 5

Loved the energy at this place. Staff are very helpful and enthusiastic.

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★ 5

Just moved to Boston and went to this studio over the weekend. Studio staff were incredibly friendly and welcoming- they even had a welcome sign with my name in it at the desk when I checked in! Will definitely be coming back to this location.

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★ 4

OTF is always a great work out if you make it that way. It's you against you. It's great accountability. I'm new to the back bay one but have high hopes

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★ 5

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★ 5

I've been coming here for over a year, and really love the studio and the coaches. Very friendly, energetic, and encouraging. Highly recommend this studio to anyone visiting and/or living in the Boston area.

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★ 5

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★ 5

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★ 5

I always go to the 5am when I travel to Boston. This is not my home studio but the coach is always encouraging and welcoming and calls me by name. This is one of the many things that makes OTF amazing!

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★ 5

I was scared to try this place out since I’m not fit, but they were amazing!! They motivate, help, and guide you. I didn’t feel judged once :) The coach, Hannah, makes you excited to workout

Update: I’ve taken a lot of the other coaches and they’re all equally amazing!!

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★ 4

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★ 5

Love this location! I used to go to Barry’s regularly, but due to a lack of cleanliness in the space, I switched to Orange Theory and I’m thrilled. I haven’t been in this good cardio shape in forever.

My only qualms are that, when I first joined, the instructor talked about calories excessively. I understand that calorie burning is one of the original priorities of OTF, but in 2022 to place the focus of a workout on burning calories (instead of feeling good and getting into great shape) felt disappointing.

In addition, they played Kanye West in class last week, which felt untimely and inappropriate. I use class pass, and no other gyms or fitness classes are playing him anymore. I found out that they use another company’s app to find playlists, so not directly the instructor’s fault, but I wish they’d be more mindful of avoiding Kanye, as I heard others in class talking about how it made them uncomfortable.

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★ 5

Danielle is amazing! She is so positive and helpful, and I really don't know how she seems to know everyones names. People like her really make the world go 'round. Orange Theory is really worth giving a shot. Especially if you're busy (I'm a college student and it's made things a lot easier) It's really convenient and has been very good for my mental health. Seeing the numbers and data is something you can't really get anywhere else, either. Definitely worth the money if your health is important to you.

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★ 5

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★ 3

Killer workout. Very expensive and they require a thirty day cancellation policy so you will always get billed for an extra month.

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★ 5

Awesome energy! Kept me moving and engaged the entire time. Great music!

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★ 5

I loved the vibe of the place and how the trainer constantly motivated everyone to push themselves. It made me feel very included which is sometimes an issue for someone who hasn't been to the gym in a long time. Definitely worth it!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

All of the coaches are amazing. They have so much energy and say just the right things to keep you motivated during the workout. Also the music is always so good and keeps you pumped up for the entire hour. It's super clean and the equipment is great. I drive there and very rarely have to go to far for street parking. While every single coach at Back Bay is so great, kind, and approachable, shout out to my fav coach Reegan :)

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★ 5

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★ 5

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★ 5

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★ 5

The best location ever ! 100 % recommended if you can join :)

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★ 5

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★ 5

Had a great workout. Works for any fitness level.

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★ 5

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★ 4

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★ 5

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★ 1

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★ 5

Honestly the best gym classes I’ve ever been to. Julia is an excellent coach. Excited to keep coming here now that I’ll be living and working in the area.

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★ 5

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★ 5

The Back Bay location is really clean and staff are friendly. Also super convenient via public transit. I typically don't like workout classes, but this seems to work for me. In particular, I like that the workout has structure (even time on treadmill, rowing and weights), but what you do at each station changes every class, so it's not boring or repetitive.

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★ 5

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★ 4

I really want to give OTF 5 stars. It’s an amazing studio with incredible coaches (shout out to Emma!), super personable front desk staff, and a great variety of HIIT classes daily. My big issues is with the strict cancellation policy- it is especially unfair to women who experience difficult monthly periods that are unpredictable and unpreventable. There should be a “one class per month” exception to this policy. I completely understand you can’t have people canceling whenever they “feel” like it - that’s not good for the student or the studio and coaches, But it does feel extremely inhuman to tell someone “sorry to hear that you’re not well- you’re still gonna be charged $14 dollars ON TOP of the $210 you spend here monthly- them the rules!” Come on….be decent.
I’m also really disappointed this studio did away with the Lift Class. Weight training is probably THE most important aspect of fitness, especially for women, and this was turning into my favorite class of the week. It was sad to see it completely nixed. It made no sense really- my Weds 10am class was full and I’d never seen so many happy, smiling faces. Please bring it back, market it, talk it up- they will come!
With all that said, OTF has changed my life! I’m stronger, healthier and more confident at 44 than I’ve ever been in my life! My husband and I are both huge fans and I would encourage anyone, of any fitness level, to give it at least a year and see how it changes your body and mind!

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★ 4

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★ 5

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★ 5

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★ 5

Olivia helped me transfer my membership and offers the best customer service. Instructors are great and make the class fun. I now go 5 days a week whereas before it was two. Olivia should definitely be promoted for how far out of the way she goes to help clients!

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★ 5

I lost 16 covid lbs in 3 weeks going 3 times a week. Put that in your pipe and smoke it.

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★ 5

Love love LOVE OTF Back Bay. Some of the most kind, helpful people I’ve ever encountered. I’ve never had a bad class but Coach Emma is the BEST. She is so motivational and her energy keeps the whole class pushing for the full 60 min!

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★ 5

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★ 1

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★ 5

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★ 5

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★ 5

It's challenging, fun and I've never been in better shape! I love the instructors at OTF, their energy and enthusiasm is contagious. I also have been impressed by their extensive knowledge and skill, with the coaches you get the same level of expertise and personalized attention as a personal trainer, but you also get the benefit of working out in a group. I also love that the workouts vary each day and you never get the same exact routine twice, keeps it fresh!

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★ 5

Awesome high energy full body strength and cardio workout!

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★ 5

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★ 5

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★ 3

Simon Says fitness, $150 a month to run on a treadmill and have someone tell you how fast. 3 stars for the apparent successful results. More of a cult than a gym though - good luck!

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★ 5

Enjoyed the workouts very much

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★ 5

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★ 5

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★ 5

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★ 5

Great location and very accommodating while I was traveling in the Boston area. I really appreciated that there were a bunch of extra showers for changing as well as having towels available for the members. The SA's were also super friendly!

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★ 5

This place is awesome! Very convenient location and clean facilities! Trainers are great and make sure you have a fantastic workout!

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★ 4

Solid sweat with good group dynamic that pushes me. Would go back.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

If you are looking for super clean studio in Back Bay- this is it!!! Plus coaches are absolutely fantastic

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★ 5

Abby and Jay were great! Fantastic experience.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

This was a stellar experience!! I was new to Abby's class and she was awesome. Great technical coach who mixed in her personality and humor during the class! Alissa worked out with us, which was really cool. And then we stayed for a lecture with Coach Jim. Everyone at the studio was friendly, knowledgeable, and fun. The space was clean and the equipment was great. Thanks for all you do!
Sam and Lauren

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★ 5

OTF Back Bay is my home studio and a great location. The staff and coaches are always very friendly and motivating during the workouts. I also love how many of the coach provide individual feedback during workouts to help improve form on the weight floor and the rower. Especially Abby who's helped me improve my form on the weight floor to get the most out of my workout. Highly recommend!

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★ 5

The best workout I've had! Experience lives up to the advertisement!

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★ 3

Ok

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★ 5

Great

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★ 5

I absolutely love this place. Also, I have never seen such a friendly staff before.

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★ 5

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★ 5

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★ 5

I adore going to Orange Theory backbay, the awesome coaches, and the hard workouts.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

OTF is without a doubt motivation at its best. The reason: coaches, punctuality, music playlists, themes of the classes, clean facilities, good energy, great atmosphere overall. These coaches are almost like having personal trainer 1:1This is the first time I've been going to a gym four times per week. Never in my over 30 years did that in any other gym.

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★ 5

OTF is THE BEST workout and the Back Bay location is my favorite. It is clean, and the staff is super helpful and friendly. The instructors are amazing. You'll be sore for days!! Love this place.

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★ 5

Excellent location, super clean

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★ 5

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★ 5

Great interval training!

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★ 5

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★ 5

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★ 1

Expensive, no locker rooms, high cancellation fees. That’s right, if you’re stuck at work and can’t make it in time, they charge $14 every time. If you can’t commit well in advance, then classes fill up. Kind of a catch-22. I had to cancel with two weeks left on the contract.. then sure enough two weeks later I got nailed with another $219 and they refused to credit it back to me even though I cancelled weeks prior. Poor business practice

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★ 5

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★ 5

I had the most wonderful experience at OTF Back Bay! I was new to Orangetheory and also only in town for a few months, but the office staff were extremely understanding, informative, and flexible - thank you! I was able to take classes with Jay, Jim, and Abby, all of whom were excellent. The music is always fantastic and the workouts are tough, but even being new to Orangetheory, the coaches made everything clear (and fun at the same time!) Thank you all - I've fallen in love with Orangetheory because of how awesome the experience at Back Bay was.

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★ 1

Awful experience, absolutely no parking, was frantically trying to get into class after paying $30 for a parking place, just to have the blonde headed trainer tell me if I was more than 5 minutes late to class again she would kick me out - I’m sorry but you already pay an overage charge for this location and it was absolute terrible experience. I would absolutely recommend anyone in Boston to go to any other studio such as Cambridge, Brighton, or even Burlington over Backbay. This was by far the worst experience I have ever had at an OTF facility and I travel across the country for work - easily visited over 40 studios. The woman should be fired. You do not talk to your team that way.

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★ 5

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★ 1

The worst management. Daughter signed up for free trial never used due to mother getting cancer. They started charging monthly called to cancel never used once .
Left weeks of call for a management person to return call to see about getting a refund never happened after 3 months got her that day working and said only owner could decide and to email her to sent to him
Never a response
The worst.......

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★ 5

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★ 5

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★ 5

Pushes you harder than you can push yourself and instructors are so supportive.

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★ 4

Not a terrible workout-you will leave sweating. Had some difficulty reaching out initially but since then the staff has been very nice! Definitely give it a try, your first class is free:)

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★ 5

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★ 5

OTF is the absolute best place to get a fulfilling one hour workout in. The classes are fun and don't get boring or monotonous. The coaches are fantastic and motivational and always keep the classes safe. The front desk staff is super sweet and always helpful.

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★ 5

Love this place. The workout is awesome and totally worth it! Jordan is also an amazing manager. Place is people focused and truly the best value ever.

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★ 5

Love it. Literally breath taking!

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★ 5

Orangetheory Back Bay is a must try workout! Not only are the workouts top of the line and always pushing to make you that much stronger and faster, but the staff is amazing! Jordan is an amazing manager, the front desk staff always has a smile on their faces when you walk in and the coaches are always motivating and encouraging. The first class is free to so reason not to give it a shot! Enjoy your workout!

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★ 5

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★ 5

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★ 5

Orangetheory Fitness is fantastic! Amazing workout with friendly and engaging coaches. Price is in line with other boutique fitness studios. Much much better environment and workout than Barry's Bootcamp, in my opinion. I love how you can monitor your heart-rate and exertion level throughout the class. I'm so happy OTF opened in my neighborhood!

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★ 5

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★ 5

Really nice staff and great workout!

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★ 5

Instructors are great! They are nice, motivating, and push everyone to their individual bests, even they are working with a large group!

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