★ 1

The shower head fell apart and was rusted out. Staff was discourteous.

Source: Google

★ 5

Fantastic location! It is petite and lovely, super nice hot showers, quiet locker room. One of the best so far and I've been so over the nation.

Source: Google

★ 1

Really small. 7/2025 Newest layout is so bad. So much wasted space .Only 4 bikes now smashed up on top each other. ( not easy to use ) the new layout needs a ton of work. Barely willing to keep my membership now.

Source: Google

★ 1

close at 10pm is absolute BS.
after planet fitness advertises to be open 24 hours they close at 10 PM…comeon

Source: Google

★ 2

A lot of people
Sitting on machines scrolling on Facebook not using machines for extensive time frames while you stand there waiting for them to move so you can actually work out.

Source: Google

★ 4

Small fitness center but clean and well maintained. The showers were hot too.

Source: Google

★ 1

If you like free weights only it probably a 4 or 5 star.

Post renovation much less welcoming .There are fewer machine weights and cardio which means you may have to wait around a bit. The new machines feel pretty awkward and are set up so you are watching the person in front of you work out. Dreading summer when it becomes free for high schoolers as it means driving the 20 minutes to Hadley may make more sense than the 10 to Belchertown.

Source: Google

★ 2

My 5’ 4” friend can’t reach the leg extensions after this newest equipment update 😭

Source: Google

★ 1

This Planet Fitness just got redone recently, yet the equipment seems way worse. The pec deck handles move while being used, almost making the machine unusable. There is a serious lack of benches near the dumbbells, and only two of them are adjustable. The machines are clumped together, and there is way too much dead space. They downsized on leg equipment, so now there is only one leg extension and leg curl. Good luck when it gets busy. To top it off, they removed several pieces of cardio equipment for no clear reason. Also, why not get a hack squat and preacher curl if you’re gonna get all new Matrix equipment, right? Overall, the new setup feels like a step backward. It’s hard to find much that was improved in this renovation.

Source: Google

★ 2

Normally a member of planet fitness in Springfield. They're closed for renovations. I go online, see that it says Belchertown location is actively open & open until 10PM. I drive out if my way to arrive at 8:30PM, and they're closed too. Not sure if they're closed for renovations too, if so why is there zero communication amongst franchises? Closing multiple locations in the same area at the same time for renovations giving members no access to their membership without bothering to temporarily update the business times online? Very disappointing and something that's sooooooo easily avoidable. If the other closest PF is closed Saturday-Tuesday, why wouldnt this location start their renovations on Wednesday?

Source: Google

★ 1

Source: Google

★ 5

Friendly people , judgment free my wife and I can workout at our own pace. If we have questions about a workout the trainers are very knowledgeable and willing to help. Definitely worth having the black card. So far between eating healthier and working out at planet fitness i have lost almost 20lbs

Source: Google

★ 2

Low on equipment.l and always occupied. Waiting 20+ minutes for a machine (the only one) while people sit and talk to others or sit looking at their phones scrolling - makes it challenging to get a workout done. I wish staff would intervene in these instances more. It’s a common occurrence that people are occupying machines but not actually using them. It’s a smaller facility so I do understand the lack of multiples. Maybe staff could intervene more in these instances.

Source: Google

★ 5

Very small inside

Source: Google

★ 5

Clean, safe, and non-judgmental. Helpful staff. Free parking lot.

Source: Google

★ 5

Source: Google

★ 5

Belchertown Planet Fitness was one of the best locations in the chain. This year, I found out that the management changed, and I started noticing it's losing the great facilities we had. The water fountain was out of order for weeks, and there were many days without AC during this hot spring and summer. They still have a friendly staff, and I have nothing against them and rating averaged because of the great staff, else it will be a 1. Hopes new management will take corrective actions rather us looking for a new location.
This issue was addressed immediately. Thanks a lot for taking necessary actions. As I said earlier, they have the best staff!

Source: Google

★ 5

I've been to this location twice and so far have only good things to say. Very clean, friendly staff, well maintained equipment and clean bathrooms/showers

Source: Google

★ 4

Good gym. Small but good for the time I go at but imagine it could be hectic in the evening.

Source: Google

★ 5

Source: Google

★ 5

My favorite gym. May not have ALL the bells and whistles, but it has a great staff. Full of encouragement. Stress free for real. Have been, due to health issues, a constant fixture for about 8 years. Love PF!🙆‍♀️
My one request is a 2nd SciFit Recumbent Stepper. The other older ones and I that use it, semiplayfully give one another the side-eye. It is great to use, and there are multiples of all other cardio's and someone will get hipchecked off the one and only one day.😁🤭

Source: Google

★ 1

Source: Google

★ 5

Love the Belchertown cardio machines. Better than Chicopee

Source: Google

★ 5

Source: Google

★ 5

Great place. I have no words to describe. Customer service is the best, equipment always clean. I would have stayed if I did not move city

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

It's an okay gym. I only go if I don't have a lot of time. Bathrooms could be cleaner (showers mainly) staff are nice. The people that go there to work out are kinda hostile.

Source: Google

★ 5

Clean gym good and friendly owner and employees there. Trainer is very effective and personable easy to talk to about routines and classes.

Source: Google

★ 5

Very friendly and caring staff and people

Source: Google

★ 4

Customer service was good. Stopped in to see about membership. Smaller than I expected.

Source: Google

★ 5

Source: Google

★ 5

The Staff is the Best!!! So knowledgeable, polite and helpful. Best planet fitness ever. Bathrooms, equipment, the whole place is always clean.

Source: Google

★ 5

I've been a member for years and it has always been clean and dependable. Convenient location for me and great equip...

Source: Google

★ 5

The employees are very friendly and they keep the gym clean.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

This is a great location that is never really crowded.

I will say, though in comparison to other planet fitnesses, this place seriously lacks air circulation and fans. When you get into a good workout, the lack of air movement can make you need more time to pause between reps.

More fans in corners, or at the very least, set all the ceiling fans to high (Turning the speed contol dials all the way counter clockwise) would be an emmense help, as there is no air movement felt near the treadmills or the main area.

Keep being awesome.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Very clean. The persons here are so nice.

Source: Google

★ 5

Source: Google

★ 5

Clean. Nice staff. Needs more heavy equipment. Not inclusive enough of guys looking to gain more strength.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

First time at the gym. Person at the desk was so nice and made check in super easy.

Source: Google

★ 5

Good quiet place to workout.

Source: Google

★ 4

Excellent staff, equipment options, locker room & more. Very clean.

Source: Google

★ 1

Source: Google

★ 5

Very happy here. Gym is clean and comfortable. Staff are friendly and courteous. Price is great.

Source: Google

★ 1

This is the smallest and most cramped gym I've ever been to from other locations in western Mass. The machines are literally 8-12 inches apart. Another thing why I came up here is because I was told there is a red light therapy booth. (And that person is wrong). NONE of the Western mass locations have them. Only in the Boston and Worcester area does. I won't be returning to this location. Overall staff is very friendly and the gym is clean.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 1

They overcharge like crazy.

Source: Google

★ 1

I’m really disappointed, I’ve been working out here for about a year and a half, doing the same workout/routine.
Since this place is a little cramped for space, you have to be creative with your workout.
I always alternate my workout by using the weight machine and right after that, I workout with dumbbells or do squats (3 series / 15 reps.) in the same spot, of course, making sure I’m out of the way of other people working out.
According to the lady in the front desk: “In order to minimize the time you spend in the weight machine, they don’t allow to alternate your workout or do series anymore”.
Well, too bad you can’t feel free to workout in this place anymore.
This NEW RULE doesn’t make sense at all. It’s time for a change.

Source: Google

★ 4

The gym is a little cramped for space, but it has everything you need for most workouts, and it usually isn't too busy. It's not the best gym I've been to, but it's far from the worst!

Source: Google

★ 3

Waayyy too small. Good luck finding a machine or bench during busy hours.

Source: Google

★ 5

Clean!

Source: Google

★ 5

Source: Google

★ 2

The gyms are clean and have a ton of equipment and the employees are helpful however, planet fitness itself is a scam. They say they’ll only charge so much but then every month end up going up in price anyways. The only reason I didn’t end my membership sooner is because I didn’t have any close to me until I moved again. I wasted so much money because they don’t allow you to cancel online or through the phone. I’m really disappointed. They also still charged me for this month despite obviously seeing that I haven’t checked into a gym in months (the lady did tell me they would but it’s still frustrating).

Source: Google

★ 4

Source: Google

★ 2

DECEPTIVE ADVERTISING

Just found out that my black card membership benefits doesn't extend to the guests I bring with me even though I had been allowed to do this on previous visits. The manager referred me to the fine print in the club agreement.

Checked the agreement and she was right. Amazing how the fine print in the club agreements you sign don't quite match up with the hype in the ads. They're so careful with their wording in the posters and ads that it sounds like a guest can share in your full benefits, but they don't actually say it in the ads explicitly...nor do they say explicitly that they can't like they do in the written agreement.

I also discovered that the black card membership DOES NOT give me unlimited access to other clubs like you're led to believe. Apparently, if I go to another club more than 10 times in a month, I'll get billed additional fees. Would have been nice to know that upfront since I had been planning to use another club close to work at least 50% of the time.

This comes down to deceptive advertising, plain and simple. Congratulations Planet Fitness, you duped me.

The only reason I did not give it 1 star is because it's still a nice gym, it's clean and the equipment is good, if a little cramped. Just annoying to not get the benefits you were led to believe you are paying for.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 3

Source: Google

★ 4

Not a bad place, friendly staff and a better planet fitness then the other locations around me.

Source: Google

★ 4

The crowd meter is not accurate, and the building is a little small for all the equipment. However the gym is very clean and has all the necessary machines for a good workout.

Source: Google

★ 1

These maniacs are requiring a mask still! On treadmills! I'm more than happy to go to one of many other gyms that haven't lost their minds or run/walk outside. Side note: Belchertown will be promoting fear over the next decade.

Source: Google

★ 5

Muy buen lugar...

Source: Google

★ 5

Very clean Gym and the staff is great!

Source: Google

★ 4

Source: Google

★ 4

Small but convenient Planet Fitness!

Source: Google

★ 5

Great

Source: Google

★ 5

The place is always so clean. The early morning staff are constantly cleaning equipment, surfaces and windows. On top of it they are so friendly! Always there to greet and say good with a smile. There is definitely great pride in what they do. The owner of this planet fitness should be proud of what great staff they have and how well the place is taken care of.

Source: Google

★ 5

Just realized I accidentally gave you 1 star before. Sorry bout that. I love it here 💕

Source: Google

★ 5

Friendly staff, clean, and a good variety of machines and weights

Source: Google

★ 5

Love it. Great people all around

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great vibes, no judgements and extremely clean! Love going there! And you can not beat the prices!!!

Source: Google

★ 2

I wish I could attach pictures but what’s the point of coming here and having a sign on the door that says masks required at all times if the two employees working 3/16/21 at 8pm keep taking theirs off?

Source: Google

★ 4

Nice clean gym, employees are friendly, great place to get your sweat on!

Source: Google

★ 5

My workout place very clean .friendly. n all the equipment with 6ft space so u don't have to worry about Nothing doing u exercise 😉💪

Source: Google

★ 1

Horrible experience staff was rude

Source: Google

★ 5

Source: Google

★ 5

Nice little planet fitness. Some make comments about windows, but no planet fitness I've been to in the past has ever had windows, some make comments about lunk alarms, but I've never had any issues. This is a small gym, but not the smallest ive seen. Yet they have all the basics that are needed to get into shape or just stay in shape, and the layout of the gym is good. This is for all types of people to get exercise, if you're wanting to try to become the next mr. universe then this isnt for you, but dont bash it because even the elderly or out of shape people need a place to go to as well. I'm happy and I used to lift heavy, so anyone can achieve their goals.

Source: Google

★ 5

Source: Google

★ 5

Not bad , for a smaller planet fitness im impressed at how they fit all the machines here

Source: Google

★ 5

The are set up amazing in this pandemic

Source: Google

★ 5

Source: Google

★ 2

It's ok. Somewhat Clean, can't believe so many young and middle aged people "can't" wear a mask properly. Or that no one addresses the issue.

Source: Google

★ 2

Disappointed they dont have windows they can open. During this pandemic its important that the air drains outside and the gym should stay cool and not warm. Being that warm is stressful for the body when youre working out so weight loss is rough

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Very comfortable atmosphere and the staff does a great job. Usually busy, but not too busy to get your work out done.

Source: Google

★ 5

Source: Google

★ 4

Been a long while since i have been to the Gym, but figured it would be a good way to keep my legs in shape for cycling in the off season. This was the first time I have been to this particular Planet Fitness, was very pleased with the overall appearance of the facilities. It was very bright and clean, the staff was very friendly and helpful. There was plenty of parking.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Quaint gym, good equipment, friendly staff 💖

Source: Google

★ 5

Source: Google

★ 4

Small but nice

Source: Google

★ 4

Only problem Fox no cnn

Source: Google

★ 5

Source: Google

★ 5

Great staff, clean facility, good parking, convenient location.

Source: Google

★ 4

Source: Google

★ 5

Very clean, Staff is nice, and for most theirs no judgement and Criticism

Source: Google

★ 5

Clean gym

Source: Google

★ 5

Source: Google

★ 5

I love it clean nice employees but really needs to be 24 hours though

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Very nice staffs ... Clean, great place to exercise

Source: Google

★ 5

Source: Google

★ 4

Clean, friendly gym

Source: Google

★ 4

Good enough for the small amount we pay.

Source: Google

★ 4

Source: Google

★ 5

Highly recommend, friendly associates who are always willing to help.

Source: Google

★ 4

Source: Google

★ 5

Great workout, will be back tomorrow!

Source: Google

★ 5

Best staff ever and very clean

Source: Google

★ 5

Nice staff, lots of great equipment, staff want to make sure that it is a "judgment free" zone.

Source: Google

★ 5

Source: Google

★ 3

staff is very friendly, it's alot smaller than I'm used to and it was so hot in there it smelled like sweat from all the bodies in there

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Joined this fitness gum at the beginning of the year and have not regretted a single moment. I've lost weight and dropped a whole size in my jeans. Between the weights and other training equipment, you can utilize their tanning pods and massage chairs and hydro beds after your workout.

Source: Google

★ 5

Source: Google

★ 5

Love it there

Source: Google

★ 5

Really enjoy my time here, the staff is always willing to help and it definitely is a "Judgement free zone". This particular location even has events like pizza nights and bagel mornings to help keep you motivated!

Source: Google

★ 4

This gym is very good. A lot of machines as well as free weights, however there are no chest press benches which was a disappointment. Still, this gym is full of good people and is maintained very well. Would recommend!

Source: Google

★ 4

Source: Google

★ 5

The staff here are great the machines are always clean. Honestly can't think of anything negative about this place. Really prefer this one over the Riverdale rd. PF in Chicopee even tho it's significantly smaller.

Source: Google

★ 3

I much prefer the PF in Hadley.

Source: Google

★ 5

Source: Google

★ 4

Generally clean, not usually overly busy. Wish it was a bit bigger .

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Sweet little gym. The staff are super nice and friendly! The assistant manager Richard makes me laugh. A little crammed and spotty internet, the downsides, are made up for by the really friendly atmosphere.

Source: Google

★ 5

Source: Google

★ 5

Joined Planet Fitness this week, not so much a new years resolution as I just moved here from overseas. No judgement and a good vibe overall. Really helpful staff and always on hand to help. It's a good gym which is well equipped and so far I haven't struggled to get on any equipment.

I'd recommend it to those new to the gym and to those continuing their programme

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 4

It's a gym

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Good place to work out clean and the people are nice.

Source: Google

★ 1

Source: Google

★ 3

Small and clean. What you expect to find. Friendly staff. Quiet place older crowd.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 3

Small, but decent. Clean.

Source: Google

★ 4

Clean and employees are friendly/helpful. Decent prices.

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 4

Small and quiet, nice place to work out

Source: Google

★ 5

I absolutely love working out at this gym! The staff is great and John the personal trainer is spot on with his clients. Definitely recommend this gym to anyone wanting to get fit

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

Good place to workout, small place though, not a lot of equipment or floor space for stretching. Only stand-up tanning booths...

Source: Google

★ 4

Small but clean.

Source: Google

★ 3

Source: Google