★ 5

The closing staff member Batista was great with helping me get my account set up, happy to now be a black card member, he works too hard to not be running the place!

Source: Google

★ 5

The staff was very helpful with showing how to use certain machines, one member specifically on the night shift was so attentive with the gym moving equipment around and keeping the sanitation stations up to par.. great environment to get a comfortable workout in!

Source: Google

★ 5

Source: Google

★ 5

11/5/25
Second time coming to the new PF as a first time member of PF.
This evening around 5pm, the three employees working were absolutely amazing and knowledgeable. Building was clean, men’s bathrooms clean. Massage chairs and tanning bed room super clean as well. Highly recommend.

Source: Google

★ 5

Um local limpo e organizado. Os funcionários são extremamente atenciosos e educados. Nickolas é muito profissional e sempre disposto para atender as pessoas. Nada a reclamar!

Source: Google

★ 5

Source: Google

★ 5

Convenient location. I've only ever had good and friendly experiences with the staff. Nicholas the staff member is always friendly, outgoing and eager to help.

Source: Google

★ 5

Being new to strength training Salt and pepper hair gentleman was always eager to support me and show me different techniques and form!

Source: Google

★ 5

The Manager,Nick, is very friendly and helpful. So far the best Planet Fitness to go to in Worcester.

Source: Google

★ 4

I have been going here since it opened in July and regardless of this review I will continue to go here. I have been remiss about leaving a review because I have brought my concerns to the morning staff member on several occasions, as well as the Nick the manager. I will preface this by saying that I am there when the gym doors open. Literally at 5:01am!! So, overall the gym area, floors, equipment have been clean and fine. The morning Staff member is very friendly and polite and is working, doing his job every morning when he gets in. So far so good right??? Then you enter the men's locker room.

This is were the 2 stars comes from. The place is never clean, trash on the floors, mirrors filthy, soap boxes, used band aides, used soap in the shower stalls. Hair, hair left in the shower stall wall and floor. Go to the sinks same thing.

I when I first brought it to the manager's attention I had asked Who cleans the locker rooms and when. He said the staff does throughout the day. I asked who was the last to clean them the night before (the day I found the hair on the walls and floor) he said that he did, at 1pm, 1 PM?!?!?!?!?! I asked why so early when you close at 11pm. His response, "I don't require my staff to stay past 11, they just lock up and leave". How long does it take to grab a broom, to sweep the locker room, take a glance in the shower stalls and make sure they are clean for the morning members to use them. I have been to boxing gym locker rooms cleaner than these locker rooms. 2 stars for non cleanliness.

AND PLANET FITNESS, BEFORE you respond to this, and say that "We regret to hear that this was your experience at one of our clubs" and "Your concerns are valid and this isn't the type of service we strive to provide to our members." SAVE IT, I DON'T NEED THE LIP SERVICE!! You want to impress me with a response??? Let the owner give me a call, NOT THE MANAGER.
It's stuns me to think these are the impressions he wants to leave out there. I tried to be nice and do it the right way and bring it to the attention of the workers and it did nothing. They left me no choice. The gloves are now off.

10/31/25 - ** UPDATE** - I will always update my reviews when and if I see a change. It seems that Planet Fitness (Mercantile Center) Worcester has made a significant effort to keep the men's locker room clean. The floors, sink area and showers have been noticeably cleaner. Not 100% but definitely better!!

Source: Google

★ 1

No wonder there are so many 1-star reviews, maybe they wish there’s 0-star option. I recently start to try this one for a couple of times and I start to notice several staffs with low work ethics. First time I reported that the smith machines are placed in an anti-ergonomically direction, because the bar’s rack hook facing opposite direction from the mirror and it’s dangerous for people’s wrists at racking the bar. And one of the smith machines is definitely stuck and resulting additional friction at movement. However the staff responded with zero willingness to fix it or report up to the manager. The second time I asked to use 5 min of tanning while there’s over 10 min before closing. I assured there’s enough time and I can definitely get out before he close however the staff just rambled to waste my time and not letting me use it just because he needs to get out “on time”. Compared to other PF gyms I’ve been to, this staff of this one is probably of the lowest morale, work ethic and hospitality.

Source: Google

★ 1

Imagine stepping in to a new gym for the first time…just to have a male staff member (salt & pepper hair) you can’t do something l?(readjusting a heavier machine. Don’t worry I adjusted it just fine). I found my one and only time here super uncomfortable because of this. It’s also too brightly lit inside.

Source: Google

★ 5

Source: Google

★ 1

I’ve had a terrible experience with Planet Fitness. The customer service was awful from start to finish. When I tried to transfer my membership to Front Street, the process was handled very poorly. Nick, the manager, came across as friendly at first, but was dishonest throughout the process. I called at least 10 times and stopped by four. Every time Nick would say he’d credit my account, change the monthly membership amount, or give an additional month free. Nothing ever happened. Instead of being straightforward and helpful, I was charged $150 before I stopped my membership.

Planet Fitness should provide transparency and respect to its members, and unfortunately, it completely failed to do so in my case. I wouldn’t recommend this location to anyone who values honesty or good customer service.

Sincerely,
Marvin

Source: Google

★ 5

Source: Google

★ 4

Clean

Source: Google

★ 1

I have never experienced such rude staff at Planet Fitness. Izzy was extremely rude. I brought my guest for just one day, and he did not allow them to enter. I’ve used my Black Card membership benefits in the past year with my husband in Oklahoma, and the staff there were always friendly and provided excellent service. Based on my past experiences, I had very high expectations.

This is not the first time I’ve had issues with Izzy. On my very first day, I wasn’t even given a free day pass to explore the gym. He said it wasn’t allowed, which I respected. However, the very next day, another person came in without even signing up and was given a free pass for the day. On another occasion, I asked Izzy for a hip thrust belt, and his response was unnecessarily rude.

I never expected this type of unprofessional behavior from PF staff. My whole family has PF memberships, and none of us have ever experienced anything like this at any other location.

Source: Google

★ 5

Equipment is clean and new. Staff is friendly. Co-workers and other people will mind their own business and not judge you. I had a made at friend at the gym. I losted my sunglasses and they help me look for it and later that day they gave me call to tell me they found them. The staff will look out for you. The staff is awesome.

Source: Google

★ 5

Always a great place to use your Black Card.

Source: Google

★ 5

Source: Google

★ 1

The gym is new and new equipment there's just no parking garage situation is not convenient, the 90 minutes is all together from when you pull in garage and takes away from the walk to and from the gym. Not clear this information is said my staff as if it's 1,2,3 and the parking app does not exist if you don't have an apple device as if. The 90-minute starts from when you pull into the garage but when you check into the gym is a different time so it's not convenient the same time when you get back to the garage. This information is not clear either for anyone going for the first time be aware. Nobody pays to work out at a gym that they already paid for monthly to visit. And it's always empty there because nobody could get in, when nobody can do parking and be limited time and have to pay $8 or more just to get your car out of the garage for your workout session, can't get in from the street have to get in from the building, from the streets and in and out of the garage, on the entrance through the building etcetera, and wonder why it's empty there nobody could get in and nobody could leave in peace so it's not a peaceful workout I will not be returning there

Source: Google

★ 5

amazing planet has lots of vending machines with protein treats, energy drinks, and more , all new machines, super clean and has lots of free weights and plenty of mirror space 😍 great new addition to the area :)

Source: Google

★ 5

Great location! Next to the Hub Center, super convenient 💖 I have a question, does it have any parking next to the gym?

Source: Google

★ 5

Cute and clean!

Source: Google

★ 5

Parking is free for 90min at the garage entrance right on it, sign on the app called Metropolis App thank you in advance. Clean and friendly staff.

Source: Google

★ 5

I'm liking it because it's not a far walk from the WRTA bus hub. Very convenient for me.

Source: Google

★ 1

No parking

Source: Google