★ 2

I signed up here a while back when I was first trying to learn proper bodybuilding training. Unfortunately, my experience with the trainer at that time was not good. What I expected to be an educational session about bodybuilding and anatomy turned into a reckless training approach. Multiple gym members even stepped in and told the trainer to stop because they could see my back was giving out. Despite their concern, he ignored them and pushed the session too far.

By the next day, I had severe lower-back nerve pain. When I tried to voice my concerns, the trainer locked himself in the office, and afterwards he was nowhere to be found. Now, after becoming a certified fitness trainer myself and completing my military services, I can confidently say his behavior was unprofessional and driven by ego, not safety.

On the positive side, the gym itself had solid equipment and I always enjoyed the protein smoothies. The environment could be great with the right staff and proper training standards.

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★ 5

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★ 5

Great gym, great equipment!

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★ 5

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★ 5

I love working out there it's very well kept they keep it very clean and the people there are like family 2 thumbs up.

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★ 5

I’ve been a member of this gym for 10 years. It’s the best gym in the area. The staff are polite. They do yearly upgrades on equipment. Wide verity of cardio, upper, and lower body machines. There’s a back room where you can workout to get a little more privacy. Great atmosphere

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★ 5

The best of the last REAL Gyms!!!

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★ 5

Very pleasant place to work out.

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★ 5

Staff is super welcoming!!!!!! Best equipment by far out of any gym in the tri state area. Constantly updating and very accommodating to their customers. 10/10 would reccomend going here if you are in the western mass area 😻😻😻😻😻😻🤩🤩🤩

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★ 5

Good gym good service

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★ 5

Love this place

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★ 5

5 stars is too little for this gym. Every single machine I ever thought of or needed is here. The way the gym is designed and consistently maintained and upgraded is phenomenal. The owner clearly tailors to the clients’ needs. I personally have tried multiple gyms within a 35 mile radius (just out of curiosity) and nothing beats Powerhouse.

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★ 5

Absolutely love this gym!! Great staff, great community of people working out!! Management is always updating equipment and building bigger areas to workout in!! Highly recommend!!

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★ 5

I used to come here when it was Gold's Gym which was a long time ago, but I stopped and now I came back after hearing they opened a powerlifting area. As a Certified Powerlifting Instructor, they have everything I wish for. The facility is very clean, the staff crew is extremely professional and the owner knows how to run a gym. Feels great to be back. I encourage anyone to sign up.

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★ 5

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★ 5

5 stars across the board. The best gym I have ever been to in my life. Has everything you need, always clean. Undoubtedly the best gym in the area. The equipment is top notch and the staff is even better!! I love powerhouse

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★ 5

Have been a member for several years. The last few years have seen an upgrade of the gym and the equipment, with Powerhouse having a wide selection of cardio and upper/lower body strength training equipment. Additionally there is a large back room with cross fit style equipment and a recently added infrared sauna. Overall, a great gym for beginners and long time fitness enthusiasts alike.

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★ 5

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★ 1

I requested the free day pass several times, but never heard back, now they want $20.00 just to try it for a few hours, no thanks...

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★ 5

Don’t listen to the 1 star review below…this place is nothing but a friendly atmosphere with THE BEST staff members. The equipment here is top tier and the best around if you are looking to grow serious muscle. Absolutely love it here…if I could give it 10 stars I definitely would.

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★ 5

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★ 5

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★ 5

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★ 5

This gym is absolutely AMAZING! From the moment you walk in, you're greeted with smiles and positive vibes that make you feel like part of the family. The equipment is top-notch, the facility is spotless, and the energy is just contagious!

But the real star here is the tatted chick at the front desk. OMG, she is the BEST! She goes above and beyond to make sure everyone feels welcome and supported. Whether it’s helping you figure out the perfect workout plan, cheering you on during your last set, or just being there for a friendly chat, she truly makes this gym stand out.

Highly recommend to anyone looking to crush their fitness goals in the most uplifting environment possible!

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★ 5

Great experience a variety of weights good work out music

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★ 2

The West Springfield location just isn't well thought out. I love that they have a wheelchair accessible shower. The showerhead is the hose style which would probably be beneficial if it wasn't located 2 inches from the ceiling where no one in a wheelchair can reach. The handicap shower also has a burnt out lightbulb. Another shower has a shower curtain that has been clearly been dirty for quite some time. It doesn't give me the impression the bathroom area is well cared for. I noticed signs for club fit stating that members will have to purchase powerhouse memberships instead. Is club fit a secret? As soon as you enter the doors, you are greeted with a sign about the sauna being open, cool, how about including where it's located. What about Sentra MMA. Again, signs with the name but no information, how to contact Senta. I'm assuming it's located in the gym somewhere, I did ask some questions to the staff who were very helpful but sheesh. The Chicopee location is much better

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★ 5

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★ 5

Great place to workout if you're looking to gain muscle etc. They're also one of the only gyms I know of that's constantly adding new machinery and updating the gym.

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★ 5

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★ 5

Went in for a day pass, Emily was very kind and helped me understand the gym better, good solid gym experience

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★ 5

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★ 4

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★ 5

Best gym in the region and hottest women who work and train there

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★ 2

The equipment is a little outdated as the gym has reached an advanced age. One time pass is ridiculously priced at around 20 dollars. I feel unsafe using some of the equipment as I might be under the risk of tetanus. Now, the history of Powerhouse Gym is very respectable but I feel like with how much they scrimp you, they could take that money and remodel the entire thing, maybe putting the old machines as antiques for the generations to come.

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★ 5

Exceptional facility! My wife and I have been members here since we moved to the area in 2000, right through the Gold's, Club Fitness and Powerhouse years. The same owner has continually improved all the cardio and resistance equipment with a nice mix of free weights, plate loaded and selectorized cable machines that are perfectly maintained. New top quality pieces coming every few months! A second workout area has just been opened up featuring a strength and conditioning area along with a lower body shaping section. Staff is friendly and receptive and everything is suprisingly clean for a gym. They sell name brand popular clothes, frozen meals and supplements at the front desk and they are all fairly priced along with memberships. Nice mix of members (who are mostly well behaved and courteous) from fitness oriented folks all the way up to a some hardcore bodybuilders and powerlifters, which is reflected in the variety of the equipment for different goals. In total, the place is quite large but it can get crowded on weekdays between 4 and 7 PM (like most gyms) so plan accordingly. I Highly recommend and appreciate this facility. Thank you Steve, Alli, Adam, Misty, Lil John, Steve (custodian) and the entire staff for all you do.
Scott K.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I like this gym people here are on top of their game every one looks BIG and SWOLLEN. LOL

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★ 5

Awesome place , you come here you get a real feel to workout, no messin' around.. Everyone here be putting in work 💪💪

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★ 5

Best 👌🏾

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★ 1

Haven’t used this gym in a long time. Received a new debit card so my automatic payments weren’t going through. The gym called me trying to get a new form of payment, I said I’d pay my balance and cancel my membership. Power house gym specifically stated to me multiple times there was absolutely no way to cancel over the phone even after telling them I would not be able to make it in during gym hours due to my job and moving. They turned this “debt” over to collections after not paying them 10 dollars a month for 4 months. The collection agency made me pay 200 dollars over the phone and told me I could have called and cancelled with the corporate office anytime over the phone. Clearly, powerhouse gym employees lied about options to cancel my membership to rack up my bill before turning it over to collections. Disgusting and desperate way to run a business.

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★ 3

Pros: equipment, weights, facility size, staff

Cons: terrible hours specially weekends, machines not organized by muscle group (floor plan awful)

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★ 5

Great equipment, spacious, supportive community and chill staff! I got a great workout in and was basically just let in like family getting a spot my first set in which was greatly appreciated. I'd recommend this gym to anyone looking for a great environment to workout and stay in shape.

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★ 5

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★ 5

FANTASTIC GYM

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★ 4

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★ 1

80$ a month for this hoopty gym no sauna, no basketball court, no jacuzzi, no pool. bunch of roided out meatballs with no sponserships.

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★ 1

They'll take your money and run.... I called to cancel my membership because I moved and I called before payment was needed and was reassured “you wont be charged” but I still was charged for that month

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★ 5

World class gym for serious athletes. I highly recommend it.

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★ 5

Best gym in the area! Always clean and overall has a great positive atmosphere. You get what you pay for and this gym is always bringing in something new and exciting for its members.

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★ 5

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★ 5

Everytime I visit New England I will be coming to this gym. The ladies at the front desk customer service was incredible. Especially the young one in school to be a lawyer. I wish I could remember her name but she made me feel so welcomed. I'm visiting from Georgia. The equipment was great but my favorite place was the hidden turf side. It was private, no people and I got a great lift in. Thank you!!!

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★ 3

too crowded

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★ 5

This gym is the (bee's knees)... Good atmosphere great workers and staff and good price this gym has everything that you would want in a gym plus more.. trust me it's worth the money

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★ 5

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★ 5

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★ 5

The west side and Chicopee gyms are the best gyms in the area by far. Owners are great, they are constantly updating to the latest and best equipment. Everyone is friendly and encouraging.

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★ 5

Equip is clean. Other members are all helpful. Staff is great. I enjoy this gym alot.

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★ 5

Most beloved gym in the area for many reasons. Once you join, you found your forever gym. Huge space , tons of equipment, kept super clean. Large assortment of supplements. Great owners.

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★ 4

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★ 5

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★ 5

😎😎😎😎

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★ 5

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★ 5

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★ 5

The front desk assistant manager is the absolute best! I truly love the whole crew- they’re all so nice and attentive 🙂

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★ 5

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★ 5

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★ 5

Best gym in the area! Staff are incredible and the equipment at the West Spfld location is top notch. Kudos to Kat and her team!

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★ 5

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★ 5

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★ 5

Great place to work out! It’s clean, well lit, spacious, and has quite a variety of machines and equipment for gym patrons of all fitness levels, I highly recommend Powerhouse Gym of West Springfield!

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★ 5

Best gym around. Great equipment and great staff

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★ 5

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★ 5

I enjoy going to this gym staff are very friendly and there’s always new equipment also there’s a wide range of people from young to old men and women ,And you don’t feel intimidated . If you’re thinking about joining a gym I strongly suggest you Check this gym out

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★ 5

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★ 5

They have excellent machines. All newer stuff

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★ 5

Yeah its a great gym. Great selection of equipment. Staff is nice. Ppl that go are great. Theres alot of room. Your literally gonna keep going back for some reason. Most likely your gonna get muscles. I know right. A novelty.

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★ 5

This place is great

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★ 5

Clean gym and great atmosphere! Equipment is up to date and the staff is awesome!

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★ 5

Great gym culture an etiquette here.

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★ 5

Both the Chicopee and West Springfield facilities are extremely clean and have excellent quality equipment! Best in the area no competition!

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★ 5

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★ 5

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★ 5

Best gym in the area hands down

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★ 5

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★ 5

Beautiful gym! Great atmosphere! The gym equipment is top notch and always clean.

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★ 5

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★ 5

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★ 5

Love this gym the best out of all the gyms I have been a member of in the past!

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★ 4

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★ 5

It's a great gym. I just wish people would stop staring at me and not talk to me during my sets

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★ 5

By far one of the best gyms in Western Massachusetts! It's always clean and the staff are knowledgable.

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★ 5

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★ 1

Cancellation of membership and was told that it was after there date and would charge card again and would not refund, that’s stealing but they know for 20 dollars and the way a credit card works it’s not worth the hassle.

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★ 5

Very sick equipment, and awesome environment. Highly recommend going here

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★ 5

Just go there to church what matters to me Hod first always.God bless everyone

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★ 4

Great gym

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★ 5

I love working out there has all the best equipment

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★ 2

Not impressed with employee at desk.

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★ 5

has free weights

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★ 5

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★ 5

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★ 5

Been a member for almost 3 months now and I love it! Lots of equipment, cardio and weight training, and a space that is large enough for everybody. Clean facility and friendly staff. I should rest every once in awhile but I can't stay away!

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★ 5

Love my gym

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★ 4

Great I enjoy the vibe 😎

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★ 4

Very nice

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★ 5

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★ 4

I haven't been there but the gym itself its better than other one have everything

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★ 5

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★ 5

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★ 3

Gone to this gym for 4 years and enjoyed it. Then pandemic happened and no way I’m working out in a mask so I was told I could freeze my account for 3 months so I did that twice, then asked if I would be able to cancel and the first person told me I could just freeze it again in which I’d be at the 1 year contract so I wouldn’t have additional charges. Now the story changes in which if your account is frozen, the months add onto your contract. Its cheap but it’s still the lack of communication to their members that is frustrating.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

Great trainers

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★ 5

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★ 1

Due to covid the Club Fitness had to shut down for 3 months.I was a paid in full member and during that time I became ill and have a condition where I'm not able to go into the gym with covid-19.I called and asked to be refunded for only the 3 months they were closed no more no less and they refused. They do not care about the safety of their clients only about the money.

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★ 5

Great place to work out and training in

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★ 5

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★ 5

Real gym

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★ 1

Run!!!!!! Best advice

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★ 5

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★ 1

They renewed a contract in the middle of pandemic time, noticing I am trying to cancel the contract for so long, since March and for being high risk person on all this never could be there in person, but even I took my risk and went at Chicopee location, but they said should go in West Springfield. Still with a debit open there and harassing me with collections. ridiculous!!!! You guys should call members and make sure if they will are willing to continue and renew it or not, before try to charge people over and over, specially during this time, where everything is running remotely! Very disappointed!

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★ 5

💪🏽💪🏽💪🏽💪🏽

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★ 5

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★ 4

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★ 5

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★ 5

Great place to get your fitness on

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★ 1

If your looking for top flight security while at a gym than ok! Rather work out in my mother’s basement I’ll get more privacy!

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★ 1

Will hound you down if you go take a break! Turn over rate is disgusting!!!!!!!

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★ 5

Clean and sanitized plus you get your own sanitizer and towel.eqipment is safely distance from one another and there's always someone cleaning

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 3

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★ 1

Literally thief’s. Don’t trust them with your money or bank info. Great gym but pay month to month. DO NOT SIGN A CONTRACT.

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★ 5

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★ 3

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★ 5

Never been

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★ 5

El mejor gym del área para los que de verdad quieren entrenar lo recomiendo 100% buena música buen ambiente y una maquinaria y y equipo de calidad.

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★ 5

Huge gym with amazing management!

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★ 2

Do not dislike. Good facility to work out. In my 70's and need surgery. Cancelled my membership in Aug. End of my 1 yr contract. Told I had to give them 30 day notice. So they took out Sept. Don't agree with it but can live w it.

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★ 5

Its a good place to work out

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★ 5

Nice gym

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★ 4

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★ 4

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★ 4

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★ 5

My New Favorite Place.

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★ 5

Been here for two weeks now and I already feel right at home. The staff is friendly and everyone seems very goal oriented with their gym regiments. Tons of equipment to choose from and very spacious workout area!

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★ 5

Best gym I'm the east coast ..great staff and management

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★ 5

Great place to work out

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★ 5

Best place to workout calm and clean

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★ 5

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★ 1

Good gym itself but the manager has very poor customer service skills. He was arguing with me on the phone for 15 minutes about a refund. I was charged after I cancelled at the completion of my 1 year contract because I moved to Georgia. This place apparently charges you for an extra month after you cancel. You don't even get to use it! What a scam!

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★ 4

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★ 5

Excellent gym with great facilities.

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★ 5

Top Notch

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★ 5

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★ 5

I just love that gym!! Is so good to be around good people.👌🏼💪🏼

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★ 5

Great club, lots of equipment, space and good hours.

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★ 5

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★ 5

I love Club Fitness. I have been going there for the past eight years. I love the Atmosphere, it provides the perfect motivational environment. The gym has an open floor plan, with plenty of cardio, there is even a back room if you prefer to have more of an agility type of work out. I have 3 kids & they provide a babysitting area for my younger 2 called the kids club. The babysitters in the kids club are amazing, my children actually asked to go to the gym because they’ve made friends there too. The owner and manager, really care about their members & treat us like friends. Club Fitness is like my families second home, it’s place where everybody knows your name.

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★ 1

Biggest issue is the bathroom. Looks like the showers are never cleaned. There's mildew and scaley build up everywhere, this should not be an issue when members pay $50 annual fees for "maintenence".

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★ 1

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★ 5

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★ 1

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★ 4

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★ 5

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★ 1

This place smelled awful when I walked in. Very cramped. No one to show me around.

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★ 2

The only reason I go there...it's close

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★ 5

It's where I go.

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★ 5

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★ 5

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★ 5

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★ 5

Everything to get the job down

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★ 4

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★ 4

The best part about this club is the ability to take classes at any of their nearby gyms.

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★ 5

Go there every day almost. Really kept clean and very well equipped.

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★ 5

Great place to workout

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★ 3

Great gym, terrible parking if you have a large vehicle.

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★ 5

Good place to get in a workout without distractions and focus on your goals. Love the Extreme room in the back where I get to jump rope and do my push, pull, punch and kick routines.

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★ 5

Non judment zone, calm atmosphere to workout.

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★ 4

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★ 5

I love my membership here and have recruited others to join the gym as well. The staff is awesome! There is great equipment, some of which is brand new, like a few new treadmills and stair climbers. Great variety on the floor for weight lifting and this location has a great community of members that are always working to improve themselves.

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★ 5

Great club trainers and staff are amazing a very helpful

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★ 4

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★ 5

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★ 3

Nothing special,better when it was golds gym

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★ 4

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

Lovely staff and clean all the time but the parking gets too crowded sometimes
Update: newly the gym is getting better, cleaner and quieter. I am not sure if the management has but I really appreciate their improvements.

Source: Google