★ 5

Since Sam Pacheco has arrived this place has been so clean!
Pacheco is always cleaning, he is doing a great job here!

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★ 5

I go in the morning. The customer service and cleanliness are very good. The gym is spacious, secluded, and has a variety of machines for training.

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★ 4

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★ 3

Good place,good staff can't complain love ❤️ it for me is good center in the area of new bedford great!!!!

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★ 5

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★ 5

Pretty basic gym, in a positive way. All of the machines/weights youd ever need. A girls only room with 80% of all workout equipment. A fitness area for stretching and easy sets. Babysitting! Classes - I love the zumba. They also do personal training, Mike is in fact the best (im a bit bias) and Armond was great to get me all set up. It had a huge parking lot and is in a peaceful quiet area.

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★ 5

Place is huge which helps out when it’s busy

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★ 5

Great facility, with a clean atmosphere and a welcoming staff. Machines always appear clean, and the bathroom facilities are on point. They've just recently gone through a slight rebuild and have added close to 100 new machines creating much more of a bang for your buck. Also the app keeps it fun with built in workouts, workout tracking and more accountability. I've had my membership for 16 years and always find myself staring into their mirror. Sign up today and enjoy the perfect gym experience.

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★ 1

This new remodel SUCKS. We just got the leftover, rusty machines from Taunton with ripped up pads. The new layout is so congested, there is no space in between machines. This is my second time quitting here, and it is for good. $30 a month and the machines are broken leftovers.

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★ 1

i drove there today while it was pouring rain and we have a high wind and flood warning. i checked that they were open before i left just because i didnt necessarily want to drive in this weather and it said open. i get there and this guy is standing at the door and says “sorry we were closed yesterday and we are closed today” and i told him the website says open and all he says is “yeah im sorry”. several other people drove up after me as well trying to get in and were turned away. you should seriously update your website when youre unexpectedly closed especially on a day where it’s awful weather

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★ 5

Good prices and good atmosphere,very good staff

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★ 5

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★ 4

Friendly and courteous staff! Good equipment selection. Close at 6pm Sat and 6pm on Sun!!

Yes, they lock the doors 1/2 hour before scheduled closing.

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★ 5

Clean environment, good variety of equipment, and very spacious. The personal trainers are awesome. I've been training with Mark and Lowell who are both very knowledgeable and willing to go above and beyond to make a plan that fits you personally. Thanks to them I'm seeing results faster than ever.

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★ 5

Nice setup and equipment. Marc is an amazing trainer and will get you moving towards your goals

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★ 5

Great vibes and great people. Working with the trainers too Josh and Marc too is a big help with the confidence boost, making sure you stay on the grind and just an overall improvement in my fitness career. Machines are clean, very efficient, and overall great gym I recommend everyone comes here.💪

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★ 5

Great gym with a great trainer! Plus woman’s workout room!

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★ 5

Quiet, low-key, and CLEAN!!!! Their complimentary Fitstart was everything I needed plus more. I’m exciteddddd

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★ 5

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★ 1

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★ 1

Nice gym
Nice people

BUT THE WATER COOLER NEVER WORKS. NEWS FLASH FRONT DESK

YOU HAVE A PLUMBING ISSUE NOT A FILTER ISSUE

TIRED OF WAITING ONE HOUR TO FILL SMALL WATER BOTTLES

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★ 1

Worst one i can never find’s weights And they never change the water filter so it takes 10 years to fill a water bottle

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★ 5

Love this gym and mama workout time while my toddler goes to their daycare.

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★ 5

This gym is so amazing and welcoming, my PT Marc has been a huge help already with gaining confidence coming into a gym, as well as pushing me out of my comfort zone to better myself. I will definitely be staying with this gym for a long time!

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★ 1

Avoid this gym at all costs. Can not cancel membership when you want to and have a hard-selling scammy company called Red Wood call you right after you sign up.

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★ 1

Do not go to this gym you can not cancel your membership when you want to.

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★ 2

Asked them multiple times to pause my account and they just keep charging me for months

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★ 5

Great trainers, great people, and a killer gym environment. highly recommend!

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★ 5

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★ 1

What kind of gym that if you pay $10 a month you can only go to the game 11-3pm and 7-9pm why would you have that membership. Smh

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★ 5

Recently signed up for a membership and took advantage of the free first session with a personal trainer. After a mix up on my behalf, the employees were super understanding and helpful. They immediately got me set up for my first hour with Lowell. I 10/10 recommend. He was very down to earth, easy to discuss my future fitness goals with, very accommodating, and definitely listened to what I was looking for. The work out routine we did was a great experience and will definitely be my base structure moving forward. I can 100% say that I left the gym feeling like I have more direction and ambition to move forward than when I walked in today. 10/10 stars for me.

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★ 5

Love it!! The employee's and crowd are awesome!

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★ 5

I've been going here for a few months. One of the largest gyms I've been a member of. Large variety of equipment. Never really crowded even on peak hours and always very clean.

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★ 5

Lowell was a great first time trainer and the work out was good and I expect the same quality every time.

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★ 5

Yo honestly first day physical training killed me but he was super sympathetic and the second time wasn't bad at all I learned new techniques and strengths and weaknesses

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★ 5

I really like and feel comfortable to get my training free session with Lowell. My english is limited but he could explain the way I can understood.

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★ 4

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★ 4

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★ 5

Been coming here for months now- moving soon and I am very sad to have to find a new gym! Everyone who works here is just so great and down to earth, and they treat everyone like real people.

The facility is massive and has multiples of all gym equipment, meaning that even at busy times like 5-6 PM you still rarely have to wait for anything because there is plenty to go around. They keep the place clean with regular cleanings and overall it's just a no BS environment. You come here to lift weights and that's that. The gym goers here are also awesome as well and I have met some great personalities.

I originally went to the WoW in West Newton prior to moving to New Bedford, and though it's a lot more "bougie" it just does not hit the same as the New Bedford one. Management there is rude, place is cramped as all hell, and some of the other gym goers can be a bit insufferable- but not at the New Bedford location! It's a little weird how attached I've grown to this place but it's really been accelerating my own progress and I have easily had the best and most consistent workouts of my life here.

In particular Todd and Ryan are just two awesome guys who work here. They work hard and care about everyone that walks through those doors. I am really bummed out about having to find a new gym due to moving soon but I will not forget my time spent here and with all of the great people!!

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★ 3

Decent gym, could use a few upgrades and could be set up better. The hours are god awful. They should be 24hrs

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★ 5

I felt accepted, heard & at home the moment I walked into the doors of this profoundly, clean, updated , professionally managed facility. The guys who greeted me, were priceless! The exceptional kindness, a considerable amount of compassion, and generosity along with their mutual respect for one another, were the finishing touch to the whole experience, (oh and the juice bar!!!! Are you kidding me?!??!) making my decision to join, a no-brainer! Now I just need the motivation and commitment, even when my world seems to be falling apart, knowing that exercise and physical movement improves mood, releases anxiety, and improves problem solving skills.

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★ 5

A good gym

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★ 5

My name is sherry lecuyer ! I signed up in NewBedford with redwood personal training! I met with Sarah when I was just walking around the gym . Her and the team stopped and introduced themselves and encouraged me to make a better choice for myself . I was hesitant because I have gained weight and was embarrassed. After our first session I feel so secure ! Sarah makes me feel like I can do anything in the world especially changing my body and mind! If you want a change redwood pt is the place to go !

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★ 4

It's nice

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★ 5

Not pretty open space, was able just to put my headphones in and get to work no problem, really knowledgeable staff great customer service

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★ 3

I've been going here about 4 years now. It's no frills but it gets the job done. The women's only area could seriously use an upgrade on weights. The weights they have, the screws come loose on. I usually have to tighten them up. It could be a safety hazard as a plate could easily fall off. The staff has always been friendly to me. Always plenty of machines even if they're in peak hours. They have 2 of each pin loaded, hammer strength machines, and plate loaded. Plenty of cardio equipment.

I've cancelled once and had no issues with billing. But I'll tell you what made me want to cancel: I show up at 5:15 AM to get a workout in, caffeinated and ready to go when the gym should've opened at 5:30 and there was no signs of life just before 6 AM. This seems to be a repeat issue. And when I signed up for this, it was 24 hours and you could bring a guest. I used to bring my friend when she was in from out of town. The weekend hours suck; I would have busy days and would go in the evenings. There's 2 other gyms I go to. I just go here since it's cheap and convenient.

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★ 5

Tommy and Jeff are gret ..diod training session .They both teamed up to work out a refinent that worked best to reach my goals and push you hard knowing that is what will take to make gains

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★ 5

A great gym to take your experience to the next level with amazing trainers that are dedicated to achieving your individual goals!

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★ 5

I recently started getting back to working out a couple of months ago. I was at 240 at the start of January I’ve been able on my own lose roughly 20 pounds. Overall I thought I was doing pretty good and then I met a trainer named Tommy. Tommy is honestly one of the best trainers Ive ever worked with. Even before the workout session and we were just talking he got me more excited than Ive ever been about my goals and where I can potentially go in the future. Then the workout happened and man I had a smile on my face for the entire time. He brought a level of energy out of me that I haven’t felt since high school (A.K.A Beast Mode). So overall if you come to Workout World and you want a trainer I highly recommend Tommy.

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★ 5

Workout was intense look forward to working with y'all in the future I always love a challenge and wow knows how to bring it!!

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★ 5

Grenat expérience with Sarah and Jeff

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★ 4

I was visiting checking put this new location. Looks good & new equipment. Doesn't offer the Silver plan with my insurance.

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★ 1

MOST EXTENSIVE CANCELLATION PROCESS
You must go to the location ask for a membership # and email them with a 45 day notice that you want to cancel.
I’ve attempted to cancel my membership on different occasions and they keep charging me. I signed up to what was advertised to me as a no-commitment membership as I was working out with somebody who goes there for a period of two weeks. After noticing they kept charging me, I notified them I want to cancel but they insist they must keep charging me because the desk attendant forgot to send the cancellation email. I’ve paid $167 and counting…

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★ 4

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★ 1

These Hrs Are Trash 5 o’clock And You’re Closed What In The World Went From 24 Hrs To Trash Hrs

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★ 1

When they moved in pre pandemic all the equipment wasn’t available in the new location , was starting to smell like a dirty locker room , after the closedown they still kept charging fees and monthly membership fees , I disputed it , after the credit card company demanded they refund several months they did , and they thad a a collection company send a notice my address stating they were going to hurt my credit unless I paid the last four months they were closed, , Mananager returned my calls, to avoid legal issues I did i, I will never go back

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★ 2

This gym used to be incredible but then they decided to have fisher price hours. Time to get back to 24/7.

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★ 2

Getting real sick of the gym not opening on time. 3rd time in a month noone shows up to open the gym. Someone needs to be held accountable. I'm about ready to switch gyms and by the looks of the other reviews I'm not the only one. There's a dozen other cars sitting in the parking lot.

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★ 1

I've signed up for a 24 hour gym and went from 10 to 1130 pm. They changed their hours permanently and I need to go to another gym. I was informed that I would have to give them 30 days notice via email and pay a cancelation fee..

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★ 1

Worst gym ever . So glad I moved to Boston and joined a different gym. This gym makes you go through an extensive process just to cancel. I will never return to this gym again. worst experience at a gym before.

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★ 5

At first, I was not sure of making the investment in personal training; however, Redwood Personal Training (Nick) got me motivated and committed to a workout schedule. I am already seeing results after two months. My conditioning is a lot better and I highly recommend him.

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★ 5

I train 5 times a week with Nick Hotte (redwoods training ) as my personal trainer . I can’t be more happy with his professionalism and expertise. I’ve not only lost weight but I’ve gained strength, endurance, and muscle tone. He makes the sessions, interesting and challenging.

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★ 5

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★ 5

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★ 5

The Rob and Zach were very helpful with their RedWood personal training. Gave lots of great tips and answered all my questions:))

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★ 5

Best gym in the city

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★ 5

Good work with Sam and zack

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★ 5

Very welcoming and helpful for newcomers, assisted me greatly throughout the start of my journey!

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★ 1

They continued to charge me for over a year after I canceled and then refused to refund any of it.

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★ 5

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★ 5

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★ 5

Sam is great!

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★ 5

Amazing trainers. Breanna is so knowledgeable and accomading. We look forward to every session. Clean environment and curtious employees at the gym also. Can't wait for more transformations.

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★ 5

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★ 5

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★ 5

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★ 1

Don't recommend. They're closed but still charging fees and service fees.

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★ 5

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★ 1

Staff rude, No customer service skills. Phone hung up in my face. No accommodations for long standing customers who also drive 15 minutes to their facility. Rather find a closer gym who appreciates their customers

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★ 5

I've been going here for a few years now. I really enjoy it especially now with the new location and the renovation. Being 24 hours really helps out. The membership is very affordable and they have a good range of weights and machines to keep up with your routine.

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★ 4

The place is clean. They recently updated their dumbbell. They recently opened a smoothy bar! Would give them 5 stars if they would reorganize the wights from time to time. You will rarely find the weights on the weight rack and need to take them off of other machines and bench presses. I blame the members for not putting them back but would be nice if the staff could stay on top of this.

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★ 3

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★ 5

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★ 3

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★ 5

Joined last week and just started going this week. The guys at the front desk when you come in are very friendly and always greet you with a smile and have been very helpful. As far as the gym itself, I go there for the treadmills and it has been great so far, I love having the TV in front of you to watch what you want while exercising, it definitely helps to pass the time. I really enjoy coming every day, it has been fun! Thank you WOW, hope to reach my goals!

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★ 3

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★ 4

Can get crowded, but great staff.

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★ 5

Very clean. Nice staff and a great selection of equipment.

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★ 4

Even as a work in progress this place is great! Always greeted with a smile. Service is pretty good. Itd be nice if the women's area had a place to fill up water bottles instead of having to go out near the front. Since of the machines in the front could use some tlc.

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★ 3

This is a great gym and I try to go about 5 days a week. They have plenty of equipment and the new set up is excellent. I have never had an issue about any of the employees, they are all very nice and friendly. The locker rooms are also clean which is huge.
The reason I'm only giving 3 stars is because of the dumbbells. I've been going for about a year now and I don't think there has been two consecutive days where I dont have to search around the entire place for certain dumbbells. I know that the employees don't go out of their way to misplace the weights and that it's completly the members, but this needs to be addressed. I have said somthing to a manager and/or someone at the desk maybe 5 times now and its always the same. They are always a mess. It really sucks that that brings the rating to 3 stars because I'd like to give 5, but I can't due to the consistency of the dumbbells being a mess regardless of my verbal complaints.

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★ 4

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★ 5

Everyone that works there is great, very friendly. It is always clean. Plenty of equipment, I never have to wait for anything. Hits all the marks for me.

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★ 4

It's an inexpensive Gym that is centrally located in New Bedford...clean and well maintained...could use a few more machines

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★ 5

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★ 1

I wish there was an option for no stars!
My minor son took a membership, never, ever, ever, not once, used it, and we went in to cancel on three occasions only to be told no manager was available. I called six different times only to be given the runaround and "forgotten" on hold for 12 minutes by Patrick. I went in person with my son to cancel on July 5 and was told no one available. Went back on July 10 and waited 41 minutes for someone to assist. Cancelled in computer, but no printout given because of "the move, things are crazy, it'll get emailed, etc"....needless to say, I am still being chargeg! Contacted corporate and still being charged so I am disputing with my card company and seeking legal action! And, I have proof of calls, and emails, etc. Thanks WOW for the great customer service. NOT!

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★ 4

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★ 3

I miss the old work out world you had so much space, but now in the new location every thing is so cramped up

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★ 4

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★ 5

Been a member of wow for 10+ years and I highly recommend it to anyone

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★ 4

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★ 5

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★ 5

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★ 5

The remodel for this gym is outstanding. The amount of space there is at this location is so much better than the old location. I especially love taking some of the exercise classes and the new room at this location is so much more spacious, it's great.

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★ 3

I enjoy this location better than the previous, however, most of the equipment needs to be updated. The biggest issue is the dumbbell section. Not all of the weights are labeled and the racks are labeled incorrectly. It would be nice to purchase new, labeled dumbbells. There are signs posted requesting members to rack their weights, but I can understand why members put them in the wrong location. This area needs to be addressed so the weights can stay organized and will be better maintained by the members.

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★ 4

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★ 3

To small now

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★ 1

This place has gone WAY downhill since their move. Less equipment, when their class rooms are empty they are now OFF LIMITS to their members but their employees don't know why!?! Also sorry, but when I work out it doesn't give me a pump to listen to Brazillian music. Might be time for a new gym.

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★ 5

Well went to check it out yesterday..went for a tour..the place has new equipment new location and very clean.. signed up..went today for my first work..I'm glad I did..plus it's open 24 hrs..that is a plus..

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★ 4

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★ 5

Very clean. Friendly staff. No complaints

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★ 3

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★ 5

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★ 5

Always clean what else could you ask for. Well the customer service has always been good when I've needed it too if anyone is interested in that .

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★ 5

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★ 5

Clean friendly staff

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★ 4

Old location was larger but at least it looks cleaner

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★ 5

I live in Atlanta but visit NB about once a month and use this gym when I am home. I never find there is a wait for machines and I especially love that the women's only area behind the locker room has treadmills and ellipticals, weight machines and free weights. Plus it is super clean. Between the new location/renovation and the price of an annual basic membership, WOW is an excellent value.

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★ 5

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★ 5

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★ 4

New location, pretty decent spot. Located in old movie theater. Cardio section is smaller than the old location. But other than that no complaints. Plenty of machines to choose from.

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★ 5

I walked in ready to cancel due to an unpleasant coworker that disrespected me in a way, but i met with a worker named Angie and she talked me out of it. She was very nice and helped me out with the situation.

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★ 5

The new club is great very modern clean locker room and an outstanding women’s only room classes babysitting love the silver mirrors in the locker room and open 24/7 I give it a 6 💐

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★ 1

Horrible customer service horrible tells me my account Is no good but go to a different WOW and nothing is wrong with my account ridiculous waste of time and gas going there

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★ 4

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★ 5

Fantastic new facility’s with even better management. Would reccomend to anyone looking for a new gym.

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★ 5

I love working out with my friends 👍

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★ 4

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★ 5

Clean facility, plenty of machines, friendly staff and the tanning booths were always great!! Great facility!!

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★ 5

is the new location open yet ? also is the sauna open yet as well? im dieing for it to be open <3

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★ 3

Tried to cancel account and they were giving me a run around and got the next months balance due and I tried to call to settle the issue and the girl on the phone was rude as can be and then after I politely told her that they are supposed to do what they can to help not just keep telling me it’s not on notes nothing they can do she then hung up on me not once but twice. I will never recommend this gym to anyone else ever again. Although my experience with an employee at the actual gym was not to my taking, a wonderful woman in HR did sort everything out and helped me greatly in this situation.

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★ 5

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★ 4

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★ 5

this place is lovely I don't know why people complaining , your should stay in your basement doing exercise, me as a US military I've been more than 32 States and going too the gym this is the best place I've ever seen

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★ 5

Although the location and building isn't the best, they are completely renovating a new more spacious building that will hopefully be open in April. The selection of equipment is good, although I'm told the new location will have even better equipment and a larger selection of equipment available to members. The staff are very personable and friendly and always attentive when you need something. The manager, Dan, is always accessible and willing to listen to any concerns or advice members may have. Overall it's an excellent place to work out.

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★ 2

All things consider not that great of a place always found this location dirty especially the men's locker room and if you want to cancels your membership you have to do it at location with a manager. Hope when it moves locations it fixes alot of the problems. Good choice of equipment thought.

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★ 1

WOW is a scam. Good luck trying to cancel your account, they run you in circles and you keep being charged for the gym. This location is dark, dirty and smells like gym socks.

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★ 5

Love WOW, I am there just about everyday...have never had a problem with them :)

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★ 1

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★ 5

Been a member since they opened about 12 years maybe more...love it!! Ppl that complain aren't working out and think it's a luxury spa..it's a gym..WORK OUT!!

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★ 4

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★ 1

Ppl shouldn't go hea they say one price an charge u way more an when u only gone one time an didn't like it they give u hard time leaving an not give u back your money there a not good to go to

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★ 3

I like it at this gym! I especially like that there is a women only section

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★ 5

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★ 4

Good enough and cheap to go.

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★ 5

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★ 1

Not good

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★ 3

Crowded, but does have everything you need to get an excellent workout

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★ 4

I like that it's open 24 hours. I like how there's a separated women's section of the gym

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★ 2

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★ 3

It's ok....equipment is starting to get old, the parasitic trainers drove me away

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★ 3

Tanning booths and equipment are dated. Staff are awesome!

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★ 3

The tanning rooms are tiny and dirty, there is no pool Hot Tub or sauna. Its an incomplete workout. Otherwise its an ok place to work out.

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★ 4

So far I like it.. the ladies that work there are nice & cool ...

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★ 2

It was fine, staff was fine. I went with my boyfriend and he canceled his membership in June or July and they've been charging him this whole time, $100 down the drain for him

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★ 4

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★ 4

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★ 1

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★ 4

Good place open 24 hours is not expensive 😉😉

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★ 4

I have been going to WOW little over two month, I have no ISSUES WITH BILLS. STAFF IS ALWAYS FRIENDLY. and My trainer kicks ass.

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★ 4

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