★ 5

Source: Google

★ 5

My girls love attending Aerial! The coaches are all very friendly and knowledgeable. I appreciate that they don’t rush the kids on moving up they know exactly where they should be and advance them when ready. It’s awesome watching my girls progress, they started aerial a little over a year and half ago and they’ve learned so much beyond just a sport! 🩷

Source: Google

★ 5

Aerial Express is a fantastic place for gymnastics. I know recital is coming up and I love bonding with the kids and parents and seeing what the kids routines and costumes look like. My son has learned so much from the coaches at Aerial. They are more like family than coaches. They are constantly going above and beyond for my son. I feel this is the time to thank them for all they do. I have been to other gyms and they charge you for every little extra like back handspring class, cartwheel class, etc. The cost at Aerial is beyond reasonable, I paid double plus at other gyms for less time and effort. Way to Aerial you are amazing! Keep up the good work!
Lisa Martin
Mom of a team student

Source: Google

★ 1

DO NOT SIGN UP YOUR CHILDREN FOR ANY CLASSES AT THIS FACILITY.

My experience with this business started while searching for possible gymnastics studios in the area that my daughter could learn gymnastics and get exercise. Aerial Express was the first to respond to our inquiry. You cannot sign up for classes online and the receptionist told me I would have to bring my daughter into the facility to “test her skill level”. I agreed to bring my daughter in the same evening. We arrived and spoke with the receptionist while waiting for a teacher to come out and take my daughter for her test. She made the facility sound like an elite state of the art facility and great teachers. My daughter went with an older woman gymnastics instructor into the gym and came back about 5 minutes later. My daughter immediately started crying saying she did not want to do gymnastics because the instructor was mean to her. We were told her teacher was a different woman so we figured we’d give it a shot.

Moving into the winter months there were several weather related class cancellations as well as national holidays/vacations. Due to these things as well as my daughter being sick one of the weeks. She had not been to class in almost a month. We arrived for class and myself and my SO were approached by the receptionist after sitting down. She seemed agitated or upset. She began demanding our payment for the upcoming month of gymnastics out loud for the entire facility to hear. Feeling extremely uncomfortable my SO went to the front desk and paid whatever sum the receptionist had come up with plus any additional fees she had decided to tack on.

The next practice I was sitting alone while watching my daughter practice and was approached again by the same secretary in the same agitated state demanding payment from me. I was extremely confused because we had just paid hundreds of dollars the week prior. That is when the receptionist told me that due to June being a short month the facility had decided to charge for both May and June at the same time. I told her I would have to return next week with the payment she requested. She made several unprofessional comments while myself and my daughter were leaving the facility that day.

I would’ve loved to pay immediately but this facility is cash only and does not take debit or credit cards. I do not carry cash and do not have any on me unless I have it for a specific reason.

The next week I let the front desk receptionist know my SO would be arriving shortly with a check for the facility. The receptionist looked at me and said “how long is it gonna be until I have the check?” Feeling uncomfortable I told her possibly 15 mins. She stood several feet away from me and again approached me to tell me my 15 minutes was up. I told her that my SO was running late and that I was going to have to go to the atm after practice due to this facilities strict rules that “PARENTS MAY NOT LEAVE MINOR CHILDREN ALONE AT ANY TIME”. The receptionist demanded that I go to the atm immediately to get the money. The entire experience made me so uncomfortable my daughter and I left after class and did not return.

Today I woke up to several emails and phone calls from this same receptionist demanding payment for future classes and recital. I immediately got up and went to the atm and drove to the Ariel express facility.

I was standing in the lobby with the cash in my hand. There was a woman in front of me being helped so I waited. That is when the receptionist said to me that “you must’ve gotten my email.” I confirmed that we did receive her email and had done the best we could to get there quickly. The receptionist looked up from her desk and said “you better watch your tone when you speak to me”. Being stunned I said “excuse me?” She continued screaming and claiming to be calling the police. The experience was bizarre and disturbing. I turned around and walked out.

Please do not bring your children to this facility.

Source: Google

★ 1

I do not recommend this gym for parents looking for structure, understanding, or professionalism.

My 3-year-old son has significant hearing loss, which we made clear to both the front desk staff and his coach. Despite this, his coach continuously spoke to him as if he could hear perfectly. I kindly reminded her that he had recently undergone surgery and needed extra patience while adjusting. Instead of taking this into account, she later had the audacity to tell us how to parent our child—suggesting that we shouldn’t discuss his disability in front of him. Let me be clear: there is absolutely nothing wrong with our son knowing about his hearing challenges, and we teach him to embrace them, not hide from them.

Beyond the lack of awareness and respect, the class itself was a complete disappointment. There was zero structure, with kids running freely while the coach spent more time holding other parents’ babies than actually teaching. We enrolled our son with the understanding that the staff knew we were starting from the ground up and wanted to introduce him to some structure outside our home. That was not what we got.

To top it off, we’ve been trying to contact the front desk for a refund for February and have received nothing but silence. As dedicated and involved parents, we refuse to tolerate disrespect. We will be taking our child elsewhere, even if it means driving further. If you’re looking for a quality gymnastics program, I highly suggest maybe considering Mills instead.

Source: Google

★ 5

My kids attended the summer camp and enjoyed it so much, we can’t wait to sign up for fall!

Source: Google

★ 5

We’ve been going to Aerial for 7 years and have had nothing but a great experience, from the front desk to the coaches. We currently have 3 children in gymnastics here. The coaches care about the safety and wellbeing of our kids. They go above and beyond for them. Amy at the front desk is always so kind and answers all of my questions. This is a great gym whether your children want to take a recreational class or hope to compete.

Source: Google

★ 1

After taking my kids here for almost 2 years, we were heart broken to be treated the way we were last night! I always felt like my kids were the only ones getting "corrected" by the front desk staff, but we are use to facing stairs due to our religion and having a large family. However, the last couple months 1 staff member took it apon herself to constantly be telling my kids to sit in the corner or that they were not allowed to walk to the restroom/ water fountain. Last night she decided to make my 7 cry twice, and not for the first time either, by grabbing her by the arm and trying to force a time out on her. All of this while I am standing right there! I confronted her and was told there were several complaints by parents to her when we are there because my kids are playing loudly and not just sitting while waiting for class/older siblings to finish. YES my kids do laugh loud, and yes they do play together in the open space of the lobby with toys I bring. But they are never the only kids playing, and they have never broke anything or hurt anyone. I correct them if I catch them running but this was out of line for someone to touch my child! Then to confront me and correct my child in front of all the other parents and running kids was extremely humiliating. It took everything in me to walk out of there without crying. After so long there, being faithful to classed and all payments, I can't understand how this is acceptable behavior.

Source: Google

★ 5

Had a great experience! Called and talked to Amy and arranged to come in the next day. They showed my grand daughter and I around, helped her select her leotards and tested her so they could get her in an appropriate class. Thank you!

Source: Google

★ 5

My son and daughter both attend this gym. They both love it and enjoy their instructors.

Source: Google

★ 5

Love love love this place it's giving my son what he needs with Ninja class!!!!!!

Source: Google

★ 1

I also called for prices on the gymnastics classes they offer for 6 year Olds and I too responded shocked about the Registration Fee ON TOP OF THE Monthly rates and year long contract.....and the lady told me "These are our Prices, she can't do anything better" and let me go. Nothing Further. Bad Customer Service and Very High Prices and long contracts, ESP fo for youngins!

Source: Google

★ 5

Love this place got a 4 and 10 year old that love it amazing teachers

Source: Google

★ 2

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★ 3

Grandson enrolled in gymnastics and loves it. 45 minute class and nothing but smiles the whole time

Source: Google

★ 5

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★ 5

Source: Google

★ 2

Source: Google

★ 5

My daughter has attended Aerial Express for six years. Our experiences there have never been anything but positive. They individualize the needs of the gymnasts they serve as well as teaching them about proper stretching techniques, safety in the sport of gymnastics, and so much more. It is not a competitive "push as hard as you can" atmosphere, which I appreciate. Rather, they let them grow and progress over time in the sport. The coaches and staff genuinely care for their gymnasts and my child has flourished here. I would recommend it to anyone!!!

Source: Google

★ 1

I cannot attest to their classes but unfortunately I just experienced some very poor customer service here. After filling out registration information for my daughter I was told how much the classes would be and that there was a registration fee. I pointed out that their advertised website rates differed and showed them the rate I was expecting. One employee responded that "this is how it is and this is what it is for everyone" while the other one tried to explain it away saying "that must be for the summer program and now it's fall". No where on the site does it say that those are the rates for a summer program. They were both very curt with their responses and not at all interested in making it a positive experience for us. Unfortunately I did snap back and let them know that it would be their loss and indeed it will be because I have three young children that are just starting their adventures into tumbling. Luckily for us there are lots of good studios in the area. Below is a screenshot of their current website tuition information. Don't expect if your child is in preschool for there to be any discount as advertised. They lost an entire family over $10 a month and a registration fee but of course the real reason they lost this was the way we were treated.

Source: Google

★ 4

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Friendly staff. Knowledgeable and helpful. My daughter has been coming here for about a year now and she really enjoys it.

Source: Google

★ 5

Great prices, super fun, relevant classes for the littles with an upbeat instructor. The inside is VERY cluttered but worth going to regardless.

Source: Google

★ 5

Source: Google