★ 1

Late fees on a gym membership are insane. They are now trying to charge me over $200 for missing a payment on a monthly membership. As others have said, no one there seems to know how to cancel a membership. Including the club manager.

Several months later and they continue to hound me for a late fee, after I cancelled my membership.

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★ 1

I am paying for the highest membership available. I should be able to rely on the crunch meter to plan my visits. The crunch meter reads light, but I get there and cant even get a parking spot. These are very big inconvenience for my busy schedule. Either the system is botched or someone is allowing people to walk-in without scanning in. Either way, Im being robbed of what Im paying for. SMH

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★ 5

Clean! Great Staff!

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★ 5

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★ 5

I have memberships at two other gyms, but Crunch Fitness is at the top of my go to list for working out.

The personnel are all friendly and energetic, and the trainers are dedicated to overall health and conscientious physical fitness.

My personal trainer is Dom, and he has worked with me on my balance and stability as well as strength training - and always keeps me focused and on point.

The equipment is top notch and includes massage chairs, and tanning, along with a separate room for stretching.

I can't say enough good. Everyone should try Crunch Fitness.

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★ 3

Would give them 5 stars if they had a smith machine. They really need one

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★ 5

This gym is very nice and clean with great equipment. Staff are all very pleasant. I attended a spinning class, the instructor Christine is amazing! It was the absolute BEST spinning class I have ever attended!

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★ 4

Good equipment and nice format

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★ 5

Great gym and awesome atmosphere!

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★ 5

I love how good the instructions are with my work out Journey and my friends at Monroe Crunch.

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★ 5

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★ 5

Wonderful atmosphere great service as well as staff members genuinely do treat you like family this will indefinitely be the last gym I would enjoy to workout in while feeling comfortable at the same time

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★ 5

My lawn care guy invited me here - first time I've ever been in a gym - met some great people here - staff is friendly and polite - machines are clean and easy to use - c'mon in and join the fun

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★ 5

Amazing gym, lots of equipment, very clean.
Personal trainer's are amazing. Great for people who aren’t use to a gym. They play the best music

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★ 5

Monroe has a lot equipment so there is little to no wait. Its always clean and the Playlist has something for everyone.

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★ 5

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★ 1

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★ 5

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★ 1

I was so excited about trying out this gym. Did not have a good experience at all. I will not be going back.

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★ 1

The front desk worker Paul, was very judgy and rude when I wanted to cancel my membership due to personal expense reasons. For this reason, I cannot recommend Crunch in Monroe, or keeping on Paul as an employee.

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★ 5

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★ 1

I believe in the domino effect. I believe in it in every aspect of life where one person can impact another. In terms of businesses one location out of several others whether 10 or 100 your reputation affects how others view the same business in their particular neighborhood. With that being said I have great friends including the management at the locations in Westland, Ypsilanti and Ann Arbor. A year and a half ago I went to the location in Farmington Hills and upon my check-in I was stopped by a guy behind the desk who said, “I see that you are from Ypsilanti. I just want you to know we have standards here.” He was not joking. What ensued was a conversation where I let him know of my non-appreciation for his snide remark. I left. Two weeks ago I was at this location. I am a 68 year old man. There was another man about 65 years old and a woman near the same age. They began becoming very affectionate towards one another near the pec deck. What I was witnessing was inappropriate and the younger people on the treadmill looked like they were going to fall over. Everyone was looking at each other in a state of disbelief. He placed his hand in a very inappropriate place behind the woman proceeding further down. A public setting with no respect for boundaries. The woman then leaned into the man rubbing up against him and then they went to sit at the pec deck and she began to fondle him. I looked for a staff member and none were present. I went back to the office area and I discovered a staff member there and I said I think you have a situation. He turned around and when he saw me he said, “Oh you always have a situation.” I was startled as I have never even been here before to which he responded by saying, "you and I had a situation with each other because you didn't like me in Farmington Hills.” Mind you that was a year and a half ago and I did not even recognize Paul. Now he created further tension. I told him what was happening in the gym and he walked with me to the desk and he informed me he would keep his eye on it. This was not a movie channel to keep your eye on. It called for leadership to do their job. I walked back over to the assisted dip machine and those two were still going at it with her hand between his legs and I turned around and I looked to Paul and threw my hands in the air. Finally he approached them and the old man said, "I guess we were getting a little too intimate.” The problem I have with all this is what is happening at this location that people think they could even conduct themselves as such. And why would Paul bring up an incident that happened a year and a half ago while I have never seen him since. I would encourage the corporation to intervene with this location if you wish to sustain further productivity as it is my understanding you are struggling since you opened in March. Sadly that is not surprising to me. And if I am the problem according to Paul's perception then I would invite you to read my reviews of the other three locations aforementioned. Good equipment and clean. I did meet Jett upon my arrival who was engaging in hospitality and energy for which I am grateful.

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★ 5

So much better than PF. The environment is for more experienced gym goers but you could still start here if you wanted. Has the same feel as the first gym I started at just a lot newer lol
The staff is very friendly and very helpful. And the gym and locker room is always clean.

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★ 5

A little smaller than Southgate where I normally go. Exceptionally clean and the equipment is top notch.

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★ 4

clean, nice new equipment, and the equipment is pretty good for crunch. My only complaint is that it's a little dark. I'll be back again.

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★ 5

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★ 5

Paul is such a joy in this world, thank you for making my family your family.

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★ 5

Baddies all round

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★ 5

Love this gym! Clean and great atmosphere, also Dom is an awesome trainer!?

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★ 1

Crunch Fitness this place is a complete joke. Kiara who works at the front desk will just hang up on you if she doesn't know the answer to a question, and she's a manager. She also won't let you finish what you're saying before thinking she knows what she is talking about. As I said, please hold on I'm not finished talking, she hangs up on me. As I called back she said she's had a pretty bad day and she's sorry 😂😭 tbh I don't care about your bad day, that has nothing to do with me or my payment issues. Not only that, but they will charge you for personal training sessions you didn't finish out, even though it was told it will be refunded what was not used (due to health reasons)
I wouldn't give anyone my money from here, they don't give a shit about you, and most of them aren't nice. The personal trainer I had was great, but all of the contact I've had with a few different "managers" and payment issues, yeah I'd stay away. If I did this at my job, I'd be fired. 😉

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★ 5

Wonderful gym overall. Awesome staff, tons of high quality equipment, and everything is always in place ready to go. Such a great atmosphere and place to work out!

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★ 5

Awesome gym equipment, WAYYY better weights then planet fitness and also has some dedicated dance rooms you can use when no ones working out. ⭐

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★ 5

I love working out and what not. I also love sauna

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★ 1

poor gym, not good for powerlifting, way too many people, very loud music, too much of a corporate gym.

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★ 5

Best gym

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★ 5

I strongly recommend Crunch-Monroe. Jaxon is a phenomenal personal trainer. The atmosphere and energy are superb. Every workout session leaves me feeling terrific. I suggest registering as soon as possible!

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★ 5

love it here

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★ 5

Great Environment, great classes and great people.

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★ 5

awesome place, very well kept. highly recommended

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★ 5

Great equipment and atmosphere!

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★ 5

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★ 5

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★ 5

Best gym in southeast Michigan!!
Paul the general manager is awesome and the personal training is phenomenal!!

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★ 5

great gym, friendly staff members. clean area!

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★ 4

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★ 5

The only gym that has it all. Trainers are great and will work with no matter where you’re at in life.

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★ 4

They are great! I love their Zimba classes! Nikki is amazing and so fun!

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★ 5

Solid gym for a solid workout

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★ 5

Jake, kaira, and aj actually saved my cat from a burning building once. 11/10 staff

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★ 5

Great place to meet your goals

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★ 5

Great place love it

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★ 5

Friendly clean & lots of equipment

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★ 5

This is a great gym, started my journey when they opened up and haven’t stopped

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★ 5

Very clean, love the environment. Bunch of jacked dudes getting after it! Lightweight!

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★ 5

Great place to work out great staff

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★ 5

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★ 5

Love this gym! Super clean, friendly staff, and great trainers! I’ve been working with Jett for about two months and he has met every standard I’ve had!

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★ 5

Great people! Great vibes! Great equipment!

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★ 5

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★ 1

Was excited about a nice new gym. Then went in and started getting pushed for upsells and had really negative experiences with a couple of the employees, one just outright being rude and confrontational and wanting to pick a fight. So I canceled my membership. They have been actively trying to charge me nearly daily instead of canceling my membership. These guys are like a cancer at this point and the literal gym membership that everyone warns you to avoid.

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★ 5

This place is amazing the people there are cool down to earth no lunk alarm. The manager Paul one of the best ones I've seen running the place so 5 stars all the way.

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★ 5

If you’re not going to Crunch, I’m here to convince you to switch! The staff is super friendly, plenty of workout equipment, the sauna ! Group fitness classes! And my favorite.. the best personal trainer in Monroe, Jett! I have been working out with Jett for 2 months now, and I have gained SO much confidence! Jett is hands down the best! He motivates you and builds your confidence like no other ! 10/10 experience all around!

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★ 1

This establishment is overrated and overpriced. I cancelled my membership and $60 trainer, yet they continue to deduct funds from my account after cancellation. As a social security recipient, it is particularly distressing, especially amidst concerns about financial stability, exemplified by the Trump administration's policies. This gym is essentially defrauding me every 3-4 weeks. I will never return and am seeking legal counsel.

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★ 5

I came for the free PT session and I stayed for Jett. He has been supportive every step of the way and always responds quickly to every text I send. Our banter makes each session suck a little less and he always manages to kick my ass a little more than the last time. I finally stopped hating the gym 😊

Source: Google

★ 5

The staff at the new Crunch Fitness in Monroe are absolutely amazing. Everyone is so friendly, helpful, and kind, which makes walking into the gym feel comfortable and motivating from the start. The positive atmosphere truly makes a difference.🙌🏼

Working out with Jett Owens, one of the personal trainers there, has completely transformed the way I feel, both physically and mentally. His focus on core strength, balance, and functional training has made a huge difference in my everyday movement, posture, and overall strength.💯

Using equipment like the exercise ball, BOSU ball, balance pads, dumbbells, kettlebells, resistance bands with handles, elastic exercise loop bands, and more, Jett designs each workout to challenge me just enough while keeping it safe and effective. Every session is tailored to my needs and pain level, and I always leave feeling stronger, more energized, and proud of what I accomplished.

What makes Jett truly stand out is his positivity and encouragement. Even when I feel like I can’t do one more rep, he’s right there cheering me on. That kind of support means everything to me, especially now in my 50s. If you’re looking for a trainer who motivates, inspires, and genuinely cares about your progress, Jett is the one! 💪🏼😊

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★ 5

I am so happy to call Crunch my home gym! It's always clean and the amenities are top notch!

If you're looking for an amazing personal trainer, look no further than Jett Owens! I have been working with him since the beginning of May and the results are mind blowing! I'm down almost 25 lbs and I have never felt more confident in my own skin. His knowledge and encouragement is just what I needed to kick start my fitness journey and I don't regret any of it! 11 outta 10, no notes 😊

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★ 5

This is a nice and clean gym. I started my experience at Crunch going to the classes that are offered. Christine B is an excellent instructor in the Spin class and her other classes too. She is very motivating. Then I added personal training and this was a smart decision. My trainer, Jett, is extremely knowledgeable in the field. He has been working with me for three weeks and I am motivated and stronger in that short time frame. I feel that the personal training (with Jett), along with the classes is very beneficial. If you decide to add the personal training aspect to your gym routine I highly recommend Jett!

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★ 5

I’ve been coming to Crunch for a couple of months now & finally decided to get a personal trainer, Jett has been amazing! He finds a way to make fitness fun & the results are INSANE! Highly recommend!

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★ 5

Great place to workout! The group classes are fantastic!

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★ 5

Love this place !

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★ 5

Clean facility and no judgements zone

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★ 5

Very cool learning new exercises at Crunch!

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★ 5

Great staff with a fresh routine for fitness

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★ 5

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★ 4

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★ 4

Such a beautiful gym it's a shame it's closed 33% of the week! Not being open past 7pm Saturday and Sunday is ridiculous, maybe the workers don't want to be there then but we still want to workout on weekend nights

They claim it's not profitable to keep the lights on for those hours but I guess the hours it's completely overcrowded don't balance it out..

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★ 4

Overall a very nice gym. The afternoons get super crowded so that part sucks. Also a lot of people just standing around hanging out which is very annoying but I guess going to the gym to “hang out” is about the only thing to do in Monroe for the younger people.

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★ 5

I’ve been coming here since March and just recently started training with Jett who’s a personal trainer. He has been absolutely amazing to work with and i genuinely look forward to our Tuesday sessions

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★ 4

Really nice clean gym with good equipment and a very nice sauna. The machines they have for your back are especially nice and they good cable systems as well.

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★ 5

So happy they finally built a nice gym in Monroe! Super clean and the best equipment around. The front desk guy Paul was super helpful and nice when signing me up. The guy also helped me with a couple lifting techniques and seemed like he knew what he was doing! As with any gym they do have an annual fee which is LIKE EVERY OTHER GYM. So I don’t see why they have one Star reviews when they are up front about all the cost. Overall I love this place and will probably be a member for life. If you’re in the area and tired of using old outdated equipment in a dirty environment then this is the place to sign up . 2 thumbs up!!

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★ 5

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★ 5

Best gym around

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★ 5

Make you come in to cancel membership. First 30 days was supposed to be free. Forgot they even opened. Tried to cancel my membership over the phone since I built an in home gym, they refused and told me I had to come in. In the meantime they charged me a full month for a membership. When I finally got the time to get in there to cancel(3 days after I was charged) they told me they couldn’t refund the month that I had just paid foreven though id never stepped foot in there before going in to cancel. Kinda glad I canceled.. edit: I let the one month go even though I tried canceling during the “trial” period. Now they’ve charged me 60 more for a yearly fee after I’ve canceled and are trying not to refund it.

2nd edit: the new GM, Paul went above and beyond to make it right

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★ 5

Love it!! Best thing to happen to Monroe!

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★ 5

Welcoming environment, i go in, do my thing and leave. I like that is a more serious place in terms of exercising opposed to larger corporate gyms

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★ 1

I went here hoping to work on myself. Little did I know that I was obligated to pay the annual fee, which is over 60 dollars that I could use towards something else.
On top of that, there was a 3-month commitment for a Personal Trainer. They let me cancel that, which I appreciate very much, however.. In the span of ONE MONTH, I have been gouged 400 dollars.
Crunch Fitness? More like crunch your wallet! I am NEVER coming back here again after I cancel!!!!
Oh, and nobody there knows how to cancel your subscription besides a manager, so I wasted gas going there. Thanks Crunch. Thanks a lot.

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★ 5

Spoke with a Ken over the phone very knowledgeable and great customer service

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★ 5

Angel the Ripped Pilates instructor is amazing she keeps you motivated and is the nicest person you will ever meet. Crunch over all is a very clean and inviting place.

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★ 5

If you are looking for a new gym around metro Detroit or down river it’s time to check out Crunch Monroe. The front desk staff and the personal training team will make you feel welcome! Speaking from personal experience, the personal training team is worth the investment starting from Joe who is the PT Regional Manager trickling down through the PT Manager Jake and his team. I followed Jake from the Taylor, MI area and the lasting impressions both gyms made on me were totally worth it.

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★ 5

Chris is a great manager. Staff is very helpful
Good equipment and amenities. Easy parking. Clean gym.

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★ 5

Very great gym and atmosphere! And the staff is very good and friendly, especially Chris!

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★ 1

If you decide to try this place out, just understand that you will be paying for at least 2 months membership, plus the annual fee. The "1 dollar to sign up", is a scam. Doesn't matter if you decide to cancel immediately. They make it as difficult as they can to cancel as well, I was told that the manager wasn't in and the front desk staff aren't able to cancel memberships. Came back another day and was able to "cancel" with no written confirmation and told to just "watch for any other charges, and we can refund it.". So now I get to keep watching my bank account for the next 3 months and arguing with them. Not recommended.

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★ 5

Absolutely love it! Power Half Hour machines are perfect! Love everything about this gym!

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★ 5

Love this place!

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★ 5

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★ 5

I really like it here the equipment is nice and I get a great workout here. The treadmills are really good too I like the selection. It’s nice having a sauna too. I was at planet fitness but this gym is way better and the atmosphere is pretty cool. Also see a lot of familiar faces there it’s a nice vibe

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★ 5

Amazing.. brand new everything, and staff are so helpful and a delight! Anything you can imagine is here

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★ 5

Biggest gym in Monroe! Super spacious and clean! All the weights and machines are brand new and work amazingly! Can see myself working out here for years to come!

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★ 5

Crunch has amazing amenities and a friendly staff!! Lots of equipment and it never feels too busy love it!!

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★ 5

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★ 5

Good workers, plenty of weights and equipment! A gym monroe needed!!

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★ 5

This club is just beautiful. The amenities, the availability of machines, free weights and relaxation area, and the classes. Chris the GM is fantastic, he really wants to hear what you have to say. We followed him from Southgate & are so excited he is going to run this club. So positive and encouraging! You can feel the positive energy in the building! And it’s IMMACULATE!

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★ 5

Amazing price and great location.

Source: Google