★ 1

Great gym, lots of options, but I would say it’s suppose to be a welcoming environment and one of the workers she has brown hair and always wears lash extensions always comes off with a tone and doesn’t have a very welcoming personality or attitude, every time I come in I feel like I shouldn’t be there , check who your hiring because I see how she treats other people as well, so I will probably go somewhere else just because I don’t want to feel like I don’t belong somewhere just because someone can’t be kind to people and always comes off with a tone.

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★ 1

I was going to leave a review to address the Sauna and the locker room. But looks like that’s been done dozens of times over the past year, and no changes have come of it. It doesn’t look like this gym is taking feedback seriously, I will be forced to cancel as a result. They keep saying in the replies “we take this seriously and will look into making changes.” Obviously this is untrue and unfounded, since the problem is still lingering years after first comments of uncleanliness and poor working suana. Stop giving false hope and admit there will be no meaningful change.

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★ 4

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★ 5

Great gym! It has all of the equipment that I need at a very reasonable price 👍

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★ 1

Not only is the locker room FILTHY but there a literally never lockers open. Add to that the fact that you can’t even get an “okay” workout in because it is too damn crowded in there, plus I don’t think any of the patrons can read to put weights away properly or are just too damn lazy to put a weight back where you got it and the staff should be out there actually doing something instead of just walking around. Can’t use anything cause there is already of line of 3 other people that want to use equipment after the current users. I do not know how the managers think this place is awesome cause there are way more problems than they care to admit.

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★ 2

Got my membership today after looking into gyms with child care. Called Crunch on Alpine to confirm and they said they did have child care and gave me times during the week. I drove 20 minutes and they well me they cannot accept my child because they aren’t a year old. Could have told me that there was an age requirement before and have had more information on the website regarding that.

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★ 2

Writing this in hopes my feedback is helpful for the personal training program. I like the gym, solid equipment and I like the amenities. I personally just attained my CPT certification, and was previously learning the material as I was also being trained. I was really hopeful for an experience that felt tailored to me, with fitness assessments/posture evaluation before starting any kind of plan. I know how important it is to take time/care to assess a client before hitting the gym floor for safety reasons and a proper understanding of the client. I was disappointed to not have an in depth conversation with my trainer about my goals and what we would be working through together, as well as any assessments to evaluate my posture/quality of movement. Things felt rushed and almost like a checklist instead of what I think personal training should be....personalized, with intention and care. I understand the business side of things but it feels like quantity (more signups $) over quality for what I have experienced with Crunch personal training. Bummed to not have had a good experience.

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★ 4

Would be giving 5 stars but the sauna is not hot enough. Please make it hotter. At least 160

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★ 1

I had a membership here that I cancelled. After I cancelled they continued to take money out of my bank account. I'm not the only one I've heard has had this problem.

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★ 5

Love this location. A bit over a year old, so very new. The equipment selection is expansive, there's a lot of room to space yourself out. A variety of cardio equipment. Perfect.

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★ 5

Blows planet fitness out of the water.

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★ 1

Always over crowded on the times of day that work best for me so decided to cancel. And was told I will still be charged one more time. So much for being able to cancel anytime. What a lie. Should be ashamed of themselves for collecting money when its not even an active membership. Not sure how thats legal.

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★ 5

Biggest gym I've been in. All latest equipment...

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★ 1

First day.
Immediately harassed at the counter.
Was impeded while downloading app to secure my check in.
Harassed publicly in locker room by staff with no actual cause given.
Called authorities and had Angel (male) reported.

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★ 3

Honestly it's been a great place with a few setbacks. There's a constant leaking roof is the main issue. Always water on the ground. Just makes it seem like a cheaper run down environment solely because of the leaks.

Also why do we have to check in multiple times to use the amenities? I was using the app to track how often I checked in weekly but I now see that it's completely messed up because of the multiple checking in. If the app supports a function but a process ruins it then it's useless.

Edit took a star away.

I don't know if it's miscommunication or lazy staff when I asked about transferring from the Kentwood location to this location as my home gym over a month ago I was told that I have to go back to the home gym and do this whole process they made it extremely inconvenient in that moment. Now when trying to bring my child to this gym I'm informed it has to be my home gym. Which I get that's fine. But low and behold it can be done at this gym I don't have to go to the other one. But now I have to wait more than a week meanwhile I have a disappointed child.

Had staff helped me a month ago when I asked this wouldn't be an issue.

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★ 5

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★ 5

I just started going to this Gym and it's been great. The classes are fun and totally worth getting a higher membership. All the employees have been great to me! I like to really call out Madi who helped me transfer my membership and get me my kickoff schedule at Walker for me. She made what could be a difficult situation much easier. If you are look for a gym at a decent price highly recommend this one!

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★ 5

Beautiful place! Did Zumba with Jenna on her birthday! She was phenomenal!

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★ 4

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★ 5

Its a great gym with lots of space. It almost never happens that you need to use something someone else is on. Overall this is what planet fitness wishes they were.

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★ 5

I’m sorry to inform everyone but unfortunately Crunch Fitness is probably the best gym on the planet! I was going to planet fitness and just for a few dollars more I can do 100 more things. There’s more equipment! There’s more space! The vibe is dope! And did I mention, they have heavy bags, punching bags and other boxing equipment designed for accuracy. I started going last week and told myself I would only go on the weekends, but ended up going just about everyday since then. I could live there! Crunch is where it’s at!

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★ 5

Love it here! Everyone is so nice and supportive. I've been working with Phil Lam as my trainer and he has been absolutely fantastic. My sessions with him involve the perfect amount of challenge and I'm already seeing myself getting stronger after just one month of working with him. I strongly recommend him if you're seeking a personal trainer!

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★ 1

Frustrated with my experience here so far. I’ve signed up and am paying via active and fit and have been trying to sign up at the gym for the past 2 weeks. Each time I go in they tell me they don’t have access to the system and don’t know when they will. I have been patient and tried to troubleshoot the issue with them and it seems like they don’t want to figure it out? I’ve gone out of my way and visited the location at least 5 times and still
Nothing. I’m getting to the point where I’m not even sure if it’s worth it. I’ve never had this many issues with active and fit before

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★ 1

The entire gym feels like a sauna. Broken air conditioner that is leaking from the ceiling in more than several spots. They are collecting the leaking water in 10-20 buckets right next to the machines.
Probably mold inside of the entire ventilation system. Has been leaking for about a year.
Great staff and equipment. Terrible management/Owner. Avoid this location during busy hours!

Source: Google

★ 1

Edit:
I prepaid 12 weeks of personal training sessions (est $80 per session), my trainer was let go, and Ive now missed two (probably three by the time they get back to me) sessions now because no one from crunch will communicate with me to get me a new trainer when I have reached out about four times now (emails, calls, now on a review). The old trainer even let them know they should be communicating better with paying clients and they said it would be taken care of multiple times. The management, Angel/Randy have not handled this well. It will be three weeks in 4 days since Crunch Walker should have reached out to me to let me know this should have been handled. Not their clients reaching out to them. Absolutely absurd. And on top of it, my training sessions have completely disappeared from my app so I cant even schedule anything with a new trainer if I tried. 0 stars if I could give it.

Edit: 1 month later. No one ever contacted me. I had to call my bank & get a refund due to breached contract & the service I paid for was not being done.

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★ 5

I absolutely love this gym. First, it has a plethora of choices for equipment! Second, the classes are so great! Third, my personal trainer (Phil) has been amazing in helping me reach my goals and provide so much information in regards to fitness! Would highly recommend him to anyone looking for a trainer! He knows a ton and also creates a perfect balance between pushing you to grow and not overdoing it!

Source: Google

★ 2

I left the YMCA to join Crunch. Overall I like what crunch has to offer. Unfortunately, most of the classes/instructors are not what I’d hope for. I personally continue my membership for the hot Pilates with Aubrey once a week, I also enjoy a few others like Rosie and Makele who push you and provide a strong workout class. The rest of the instructors can barely do the workout they are showing us or have to read their paper before moving on to the next exercise. Today, my
Instructor was resting while telling us to continue a position. I left the class early because it’s a hot class and I wasn’t even sweating. Early morning spin class hasn’t been an option for me personally in a while because I’m not comfortable with the transgender Instructor. I’ve just avoided this class but I shouldn’t have to skip 5:45AM spin class every week because she is usually the instructor.

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★ 5

I love him, he helping me a lot. i love how he motivate me. i recommend Phil Lam 100% with my eyes close. I was size 11 on jeans now im at size 7.

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★ 1

The equipment here is fine, but the atmosphere is not. The TV is locked on Fox News—essentially partisan political entertainment, not balanced journalism. A gym should be a neutral, welcoming space for all members, not a place where one political perspective is forced on everyone. I don’t want to be subjected to racist propaganda while trying to focus on my workout.

Source: Google

★ 4

Great gym, they offer a different classes from HIIT to hot classes and cycling. I do wish there were more 11 o’clock hot and cycling classes consistently Monday - Friday unfortunately I am not a super early bird but also work in the afternoon noon. The hot studio mobility class was my favorite and I would love for them to bring it back. Also last time I was in the hit studio this past week it wasn’t as hot as usual it was just warm, hopefully that is fixed this upcoming week. The classes and sauna are my favorite but the gym also has an abundance of machines and benches so you don’t have to wait around to do your sets which is also really nice because I can get impatient and just skip sets completely if I have to wait too long. Great gym. Would like more classes.

Source: Google

★ 3

"The trainers at this gym have mastered the art of stealth. One minute you're tying your shoe, the next there's a guy in a branded polo breathing down your neck asking if you 'have a minute to talk about your fitness goals.' They lurk around the message chairs like it's their hunting ground, waiting to pounce with a clipboard and a sales pitch. It's less ‘personal training’ and more ‘Predator: Gym Edition.’ I came to lift weights, not dodge ambushes!"

Source: Google

★ 3

Def 5 star in reality but unfortunately a good handful of treadmills and machine were down for a few months, now fixed as of this morning. All in all it will be hard to ever go to another gym if that day ever comes. Absolutely love this place!
Edit: I want this place to be 5 star so bad but it seems as if they have no care of upkeep, the gym is never really all that clean, they are getting better on time ot takes to get broken down machines back up, but there are constantly buckwts/tote on the ground to catch water from the ceiling for MONTHS now, one even consumes a machine for the most part, shower drains have never worked properly. Classes have dropped in frequency dramatically, my wife joined to get out of fit body and save money but the classes offered are a 3rd of what they used to be, days of the week where they don't even offer certain types of classes. I will most likely never go back to Planet Fitness but at least they had upkeep of there gyms a priority, constaly cleaning always personable, I feel like the staff morale at Crunch has even diminished. Still this gym could be THEE GYM to beat in GR, but they are slowly doing it to themselves, its unfortunately sad.

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★ 4

Would be really cool if the app feature "crunch-o-meter" worked at least once a week.

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★ 5

Super clean, large selection of equipment and wide open space.

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★ 2

Would have been 4 stars if I could have had ESPN put on a wall tv, and not told they have no control over the tv's, when I've seen employees change the channels before.

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★ 5

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★ 5

Crunch is a quality gym with great staff. I’ve been a member at all the local gyms, and Crunch is the best; it has better equipment and amenities than its competitors and awesome personnel. Shoutout to Caleb for going above and beyond to help me search for and find an earbud that I lost. Really great service!

Source: Google

★ 5

Crunch fitness has been such an incredible blessing to me as a new mother. I have an 18 month old baby, and literally the day he turned 1 (which is when he could go begin going) I was there! The staff have been so sweet and friendly, they always love seeing him and have helped him and I with this transition of going to the kids zone. He’s never been to day care or anything at all so he first cried when I would drop him off, but as we continued working on it he got better and better at drop offs. Now he LOVES going into the kid zone and he has so much fun! He especially loves Ms. Deb and tries to take a nap on her even when it’s not anywhere close to nap time! Haha :)

A major part of my comfort level at Crunch is their policies. They do not diaper kids, they will ask the parents to come change the diaper if there is one. They also don’t do any snacks, and when my baby was 1 he was gagging whenever I tried to feed him real food and I felt so relieved that they wouldn’t try to feed him there. I can also check on him anytime through the glass. The staff always gives me a thumbs up that he’s doing good when I check.

I love that I get a whole hour and a half to work out, shower, and get a massage! As a new mom getting no sleep and dealing with such a huge transition in life, to get a massage and take a shower in peace is truly incredible! I’m very grateful for Crunch fitness, it truly has made a difference for me in this challenging time of my life. Deb and Maddie are the staff members I’ve talked with most and they are always cheering me on and empathizing with me about mom life. :)

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Nick was great

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★ 3

Been going a few weeks now. Men’s locker room is dirty but there always seems to be someone “cleaning” in there. I don’t ever see it being cleaned at all, just restocked. I won’t go in the sauna based on the negative reviews and all the feedback from the owner says “we’re sorry, hope you come back” which is like yeah… but your sauna is dirty… The employees are nice I guess but they don’t really talk to you unless they are trying to offer training, which is appreciated but maybe not mid-set. I like the amount of machines and equipment. I have no comment on the clientele except for I’ve seen multiple people not wipe down their machines which is really odd to me, no big deal, wipe it down myself before a set. Overall I have it 3 stars because I’ve seen the same issues from negative reviews. I did think the review saying “gym bros looking for their new girlfriends” was really funny and made me chuckle lol. Something that was really weird to me is there are people in there that setup tri-pods and record themselves while there are clearly multiple people in the background. I guess I’m consenting to being in your dumb little TikTok video because I’m in the gym, ok. That’s the only reason I’m giving 3 stars. Dirty men’s locker room/sauna and people openly recording with their phones. Maybe I’m not up to date on gym etiquette? Eh… not sure. It’s been decent but it could use a little more effort.

Source: Google

★ 5

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★ 1

Machines are always broken. Literally always broken. Sauna never works either

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★ 1

If I could give them a 0 I could. The "adults" they have in the kids center is a complete joke. They are completely unprofessional and don't give the kids the proper care they deserve. They just sit around and don't interact with the children at all, expect them to not speak at all and just be silent and sit still so they don't have to actually work when it's something they are paid to do. I will never trust them with my child again and if I hear than anyone I'm close to is going there I'm going to give them a fair warning that they simply don't care about kids and think of them like a chore.

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★ 5

Low prices a lot of equipment can’t ask for much more

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★ 4

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★ 5

Nick has great customer service

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★ 1

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★ 1

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★ 1

I dont wanna grow up im a toys r us kid

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★ 4

Gym itself is nice. Great equipment. Attachments for the cable machines could be better, they feel super cheap and flimsy. My main gripe is with the trainers. I get it’s their job but when I’ve said no multiple times and continue to be bothered during my workout, it gets frustrating.

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★ 1

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★ 5

Always a great place to be

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★ 4

I have been going to Church Fitness since it first opened.I have begin to notice that when equipment is broken it takes a long time before it eventually gets repaired.I also noticed that some of the paper towels machines are empty and not refilled at times or maybe the paper towels is jammed up insideI.I have had issues while waiting to use a workout equipment regarding people would sit on the machine and Twitter on their phone holding up the machine taking their long time instead of just doing their workout sets and having common courtesy and respect for others who are waiting to use the equipment.
I also have noticed that I have been getting some annoying uncomfortable stares at me from some people or people who look at me funny for whatever strange reason but not every body . Some people look at you in a positive way.I will just have to ignore the negative people and not let them get to me .The devil will always come at you in many ways but God will always deal with the devil and or negative people.

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★ 5

This is a great gym for all levels of fitness. It is large with enough equto always have something available even when they are busy. I have very rarely had to wait for equipment and people here are friendly enough to let you work in with them.

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★ 1

Gym was dirty, very hot, no air conditioning just fans on and lot of leaks

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★ 1

The guy with the curly perm and the silver collar "necklace" needs to learn some manners. At least be polite. ❤️

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★ 2

Nick has no customer service skills. Never seen the man smile. I say this so that hopefully he gets better genuinely. No hate. Just hope he grows. No captions on the tv either. Can get very muggy. Not sure if the ac doesn't work. Good equipment though.

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★ 5

I love this gym! It is the best one that I have had the privilege to attend. I have taken a few classes and truly enjoyed them, although I don't think that I am ready for some of them. The facility is always clean and the staff is friendly. What more can I ask for.

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★ 5

Loving this affordable real gym. Even when it's busy usually I can get to the machine I want pretty quickly or I just change my order around. Looking forward to going to the power weight section once I'm a bit more in shape.

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★ 1

was excited for the promises made prior to opening this gym. But so far it is disappointing. Sauna is never actually hot any time I’ve tried to go in there. It’s always packed and you have to wait for machines especially cardio machines- not nearly enough. Not enough lockers to even put my stuff in and it always is gross in there. the parking lot is always packed and now they’re doing some work on it so it’s reduced by 75% and there’s nowhere to even park, i had to turn around and go home. along with all this, its a brand new gym yet theres always 6-7 pieces of equipment (weights and cardio) that are always broken. makes me wonder about the quality of the machines... Seems like the idea of Crunch is great but they are failing miserably while actually trying to implement the idea. even tho they have cool machines i could get a better workout at PF cause it’s hard to even get a good workout in with how busy it is. i know its new so hoping they are working out some issues still but i wont hesitate to cancel if it keeps up

Source: Google

★ 5

Great gym, brought my motivation back. Staff is always excellent and nice. Price checks out for what is offered. New gym in the area, and it’s already better than planet, other body, and any other gyms around the area. Definitely worth checking out.

Source: Google

★ 5

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★ 3

I really like going to The Crunch because it is open 24 hours and very friendly staff. Thank you for fixing the woman's sauna. The only reason I gave it a 3 is because when I go in at 4am the music is way too loud at times I can't even hear my headphones turned all the way up. When I asked the friendly staff to see if they could turn it down they say only a manager can turn it down and they don't have a key. Also need closed caption on the tv's. I know a few people who r hearing impared and would enjoy the closed caption. Please change the biased news on the tv. If news is on the tv it should be local news. Family friendly tv or sports. Thank you

Source: Google

★ 1

READ BEFORE YOU SUBSCRIBE TO CRUNCH!
Very unprofessional service. They charged me $70 JUST to unsubscribe. Then on top of that they charged me an extra $11.99 because of the "fee".
They also charged my daughters card AFTER she paid to unsubscribe! This is a scam and I recommend going to PLANET FITNESS instead.

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★ 1

It's an alright gym. Been going for a couple weeks now. Biggest downside is the cleaning staff. They like to close down entire sections of machines to clean in the middle of the rush times. Plus there pretty rude. So just hope its not what you are trying to workout that day.

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★ 3

I love the gym itself, they keep the main area clean, people are nice, and there’s so much equipment you rarely have to wait for things even at peak hours. The only reason I give it 3 stars is because:

1. The men’s locker room can be disgusting- pouches in the urinal, sauna looking like it’s not cleaned, dudes leaving a mess behind because they lack public decency.

2: As much as I understand the trainers need to build clientele, I’ve seen a couple of them out in public pushing the idea of session onto people that I could tell weren’t fully interested. There’s a different between taking a hint someone is good and acting like a car salesman trying to meet quota.

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★ 5

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★ 1

Charged my card 2 times in my first 2 weeks now I’m getting charged 86 dollars after canceling my membership. Wouldn’t recommend coming here .

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★ 2

I think this gym is beautiful but I was so sad because I wanted to tan but all the beds were down and they didn't say why. The guy at the front counter was kind of cold and stand offish.

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★ 1

Editing for my Day 2 trial: Came in the morning and it was definitely a lighter crowd, less high school/college kids but the saunas were still disgusting and hadn’t gotten cleaned over night which I wasn’t surprised about. Dried sweat, wrappers, bottle caps and dirt all under the benches and the BO smell is still strong.

I’m new to the area so I decided to do a 7 day pass before I sign up, the sauna was a major draw for me and it was the least redeemable part of the gym. Only being 150 degrees is its own issue, but the sauna was DISGUSTING. Horrible body odor, beneath the benches were filthy and it doesn’t seem like it ever gets cleaned. I’m hoping when I come back tomorrow it’ll be better but couldn’t be more disappointed in the sauna. Other than that, the facility was nice but was shocked by shape of the locker room and sauna.

Source: Google

★ 2

The place in general is a great place to workout, staff is usually pretty nice except for today (Sunday)... I'm new to the gym haven't had my membership very long still learning place policy. I came to workout and brought my daughter with me not knowing the kid place hrs. When I got there the asian gentleman at front desk(didn't catch his name) but he was extremely rude, said hrs of kid place is posted on door. I get that but as a new mmbr he should have been way more professional about the situation and not come off extremely arrogant and irritated that I didnt know the hrs. Horrible customer service attitude, should not be at front desk if that's how he is going to conducts himself...

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★ 3

The Gym itself is nice, all the equipment are super nice and new, the locker room is clean, much better than The Y(main reason why I stopped going to The Y), plus Sauna. BUT, when you sign up, they did not made it clear that on top of the monthly fee, there is a 59.99 annual fee, I didn't realize that until I got charged for it 2 months later. I mean if we do the math it came out to be 35 dollars a month(I got the most expensive one, which honestly is not worth it if you don't go to all the classes), it is still not a bad price considering all the plus they have to offer, but it is really shitty of them to not made that clear. So be aware of that before you signed up. Also, they need to stop bothering me non stop about their personal training section or whatever, I know the employees are just doing their job, but it is extremely annoying.

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★ 5

My boyfriend and I absolutely love this gym! We go right after work when it is peak busy and we still don't have to wait for a machine. I appreciate the cleanliness of the women's bathroom. The best part is the Crunch One Kickoff. That gave me such good insight into where I am at and where I could be and it was included with my membership.

Great gym, kind people, much more to offer than other gyms. Not a bad price either.

Source: Google

★ 5

Edit 2: April 27th. Changed my review to 5 stars as the sauna is functioning as it should. It’s at 150 and should still be a little hotter, but not is significantly better. Between the gym and all its amenities you can’t beat it.

Edit: As of April 23rd, the Sauna is only 90 degrees. With all the complaints, it’s hard to believe this is not fixed.

SAUNA IS NOT HOT ENOUGH. The gym itself is pretty good. But the Sauna leaves a lot to be desired. It is only around 130 at best when it should be 170-180. 5 stars once the Sauna operates as it should

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★ 3

The women’s sauna is never hot enough. It lingers around 110-120 degrees. The gym itself is pretty good. There is lots of equipment even when it’s busy. It has also been clean every time I go there. If they fixed the sauna issue I would give it 5 stars.

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★ 2

Sauna does not work when I come. (Past 2AM). Doesn’t get very hot either. You get blue balled.

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★ 2

I really want to join after my 7 day free trial. But the women’s sauna doesn’t work half of time. 😒

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★ 5

Awesome gym! Truly the nicest and well outfitted gym I've used.

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★ 1

Membership Cancelled.

Locker rooms are way too small and filthy. Horrible location and most importantly SAUNA STILL DOESN’T WORK. Tell your staff to clean the damn locker rooms discussing.

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★ 3

Gym is nice, but if you are interested in this gym because of classes, beware. I chose Crunch over other budget gyms because the Wednesday 6 pm mat pilates works perfect in my schedule. However, both times I have tried to book (exactly 22 hours before on 8 pm on Tuesday), I did not make it in. I even had the registration page open on two different devices yesterday to try to get a spot.

They do not have a wait list option, so I don't think they are able to track total interest in the class. This review would certainly change if they offer consecutive popular classes (i.e. a 5 pm section or a 7 p.m. section).

Otherwise a good alternative to PF if you like free weights.

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★ 5

I’ve been a member at Walker crunch since it’s opened and I can say with full transparency that this is the best investment I’ve made into my physical (and mental!) well being. You seriously cannot find a better gym membership price anywhere like this, especially considering the wide range of group classes available. The staff is friendly and helpful, and coach Michael and Ae are the absolute best. Facilities are clean and the open gym is awesome for those who work best alone. I highly, highly recommend for anyone looking for a gym that doesn’t break the bank, and gives you everything you’re looking for!

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★ 2

This is the 3rd time I’ve edited this post, my initial review was over 2 weeks ago mainly complaining about the sauna. Crunch reached out and assured me it’d be fixed, work properly and they even offered me compensation for it not working, which it hasn’t properly worked in my almost 2 months of coming here. I’m here on April 8th, the sauna is currently a whopping 110°!!!! No sauna should be under 170° as bacteria in inhabitable over 170° I’m sure bacteria is growing very happily in this sad excuse for a sauna.

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★ 4

Great workout environment and I love the less busy times when less people are there. I appreciate the sauna as well. They have such a wide space to stretch out and push a heavy weighted machine. It's a very affordable price from 9.99 to 29.99 a month.

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★ 1

Would give zero stars if I could. New gym in the area and had signed up in their trailer in the parking lot before it was open. Opening had been delayed multiple times. When the gym had actually opened, I received no notification of that other than a sale on fitness trainers. NO EXPLICIT OPENING DATE. 2 months later I'm being charged for a late fee plus monthly rate even though I don't even have an account set up. This gym has no problem taking your money but God forbid we let you know we are open to use what you pay for.

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★ 5

Was there from the beginning and am still xtremely satisfied with how everything has turned out thus far ! Absolutely love all the class that are offered and all the machines/weight area . My only critiques are I wish there were somehow more lockers cuz its always a struggle to find a free locker in the locker room
and checking in up front can be a bit of a wait . Staff is very friendly and helpful !

Source: Google

★ 2

I liked that the cardio machines had built-in fans. Not a lot of great class time offerings currently, which is understandable while they get a feel for what people want, but it was difficult for me to try out any classes because the time slots didn't line up with my availability. Small locker room area. Not enough massage chairs currently so there's usually a significant wait. Maybe they'll add more, because it looks like there's room for more if the demand is there. The massage chairs are confusing to operate. I tried for several min. to start mine, and it just kept resetting. There doesn't seem to be any more cardio equipment than what most PF locations have, but their strength & training side is definitely way bigger than PF if you like that kind of stuff. My biggest/main gripe: Be wary of the membership promos blasted all over social media. They don't disclose vital information, so ask all the questions and get it in writing. I signed up with the $1 down and first month free promo way back in October before the club was even. When signing up in the trailer(club wasn't open yet), I asked multiple times for reassurance if there was a certain date I needed to cancel by if I decided after that first month I didn't want the membership anymore. I was told the same thing every time--"just cancel before the next billing date and you won't be charged". So I cancelled on 2/27(next billing date was 2/28), because I decided at this time I was going to stick with PF, with the hopes that one day Crunch's class time offerings and West MI locations would expand and I'd possibly rejoin. Well I noticed on 2/28 that they charged my card for the full fee. Initially I thought it was for the month of March, since 2/28 was the next billing date. But they made it sound like it was for January because I didn't give 30 days notice of cancellation, which they'll tell you is in your membership agreement, but I went back through mine because I saved the email and it in fact was not listed anywhere in there. :) Management was not communicative about this issue either. I cancelled in-club on a Thursday, saw the bank charge on Friday and emailed that evening. Didn't get a response by EOD Monday, so I called the club. Was told a manager would call me back. By EOD Thursday I still hadn't heard anything, so I called again. Sounded like manager was present but didn't get on the phone(busy maybe? I dunno...) so they had a nice, patient guy play middle man for the convo. He understood my concerns about how I was assured numerous times that I wouldn't be charged and he sounded like he thought they should make it right. After having me placed on hold to check with his manager, he came back to relay the message that there was nothing they could do because they require 30-day notice. I understand he was just doing his job by saying what his manager told him. I didn't think that was right for the manager to not get on the phone, or for them to at least say "Hey (manager's name) is tied up with something else at the moment, but wants to call you back to speak with you about this". I also noticed on the copy of my cancellation form that it says they require 7-day notice, so that contradicts both the "cancel any time before the next billing date" and "we require 30-day notice" that I was told. You also don't get to see that cancellation form before signing, because they just tell you to sign a digital signature pad at the front desk and tell you it's just to confirm the cancellation. You see the full signed form after it's emailed to you--kinda shady. My memberships done, but I felt compelled to share my customer service experience surrounding the promo so that at the very least it encourages others to ask extra questions before signing up for anything. If you want to just try it out, I suggest doing the 7-day trial instead, because they don't take any banking info from you. I kinda wish I had done that instead. Lesson learned :) Good facility overall and friendly staff, but communication & service by management has room for improvement.

Source: Google

★ 5

Great gym great equipment awesome staff

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★ 5

Great gym floor without a doubt.

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★ 5

Staff is great - facilty is nice tons of equipment- could use a little more cardio variety - but Rome wasn’t built in a day:)
Great place

Source: Google

★ 5

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★ 5

So glad I became a member at Crunch. There is definitely a youthful/ambitious feel to the gym itself as well as the members, but it helps those of us 'not as young' to feel driven and motivated. It offers so much but the classes are the crowning jewel in my opinion. So You Think You Can't Dance is a fantastic workout and Quisty (Jenna) and Northern are amazing instructors in the evening/weekend classes. There are spin (The Ride) classes, hot studio classes and everything in between. Many have mentioned the sauna and it is definitely a great perk to have available, but a big plus many haven't mentioned? Childcare. Not many affordable gyms offer it, so take advantage while you can and better your health! You are worth it and so is this gym!

Source: Google

★ 5

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★ 2

Well.... I've been several times now at varying times of the evening and it always seems to be packed. I can't get comfortable or in my zone when there are just bodies everywhere. I have yet to set foot in the sauna due to being crowded, and the state of the bathrooms is rough. Vomit was in two of the sinks last time I visited. Massage chairs are overly complicated to work and just reset themselves everytime you hit the power button which is the only one that works. No signs are provided on how to work them.

Source: Google

★ 5

Had a great experince at crunch walker. Lexi helped me and she was so welcoming and sweet. My new home gym💞💞💞

Source: Google

★ 5

Lexi at crunch was super helpful and very sweet. This facility is super clean and welcoming.

Source: Google

★ 5

thanks lexi

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★ 5

Lexie was super friendly and helpful, my favorite new gym in the area! 10/10

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★ 5

Have great staff shout out to Lexi

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★ 5

Amazing gym! I would highly recommend!

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★ 5

Best gym in GR area!

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★ 5

How has nobody mentioned how adorable and well behaved Fonz the gym pup is??? I love seeing him 😍

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★ 5

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★ 5

Great service, great team, great weights!

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★ 3

Alot of people but theres enough machines where your not always waiting for equipment, one thing I've really disliked is that I have to get up and go to the counter anytime I want to use the massage chairs or the hydomassage. They need to get that fixed.

Source: Google

★ 5

Great variety of equipment, very clean, friendly staff, Antonio was great!

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★ 5

Antonio is ripped, his customer service was great!

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★ 5

Antonio was very nice and helpful. He defunct knew his protein shakes! Thank you!

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★ 5

Antonio was very helpful when checking in at crunch and assisting me with questions and concerns.

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★ 5

Antonio is the GOAT

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★ 5

Great gym with an awesome staff. Shoutout to Antonio for the wonderful hospitality!

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★ 5

Antonio is sick

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★ 5

Great gym Antonio is sick

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★ 5

Antonio was very hospitable and very helpful while helping me tour the gym. He has a bright future.

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★ 5

Antonio is goated love the facility

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★ 5

Antonio is one of my favorite workers here plus I love this gym

Everyone here is respectful, and everyone here stays focus on there workout

I respect the people here alot

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★ 5

Antonio is fantastic at his job

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★ 5

This place rocks Antonio is the best

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★ 5

Antonio is goated. I love this place

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★ 5

Great gym. Clean, heavy weights, great machines. Music can be a little loud at times, otherwise a great environment.

Source: Google

★ 5

I’m so glad I joined Crunch! I love the layout of the gym, there’s a ton of different equipment and space for stretching, so even when it’s busier it doesn’t feel too crowded. I also love the classes, every one that I’ve been too has been a great workout with great instructors. The facility is very clean and the staff is super nice, and it’s all around a great place.

Source: Google

★ 5

Just joined and so excited for all the cardio and free weights!!

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★ 5

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★ 5

I love this gym.

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★ 4

Nice gym. Then men’s locker rooms need more cleaning/maintenance. Most importantly the sauna is never hot enough. 145 is where it sits. 150 is where bacteria naturally cleans from heat, it’s unsanitary to have it lower than that. But even 150 is a bit low for a sauna. It’s the main reason I switched from PF, because I love sauna. So I’m hoping this can be adjusted. Otherwise it’s a clean gym. The employees are respectful, and all the equipment and work out spaces are high quality.

Source: Google

★ 5

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★ 4

I love crunch!! So much equipment and great classes! Only downside is the sauna is turned off just about every other time I go. The sauna was one of the main reasons I switched gyms, just a little disappointing when it’s off after a workout :/ otherwise love it!

Source: Google

★ 5

Great equipment and atmosphere. Highly recommend!

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★ 5

Just joined and it’s my favorite gym so far! They have everything I need! Lexi was great at the front desk!

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★ 5

Great Gym, great staff, great enviroment and top tier equipment with memberships at a fair price.

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★ 5

Amazing place to work! Let alone lift. Community’s great! Thanks crunch walker! Thank you Lexi
Best PTM Madi!

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★ 5

Amazing and clean! Abby’s awesome.

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★ 5

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★ 5

Thanks Lexi !!!

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★ 5

Lexi is awesome

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★ 5

Lexi was the best gave me waters for free

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★ 5

Katie and Antonio are goated the best!!!

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★ 5

Love this gym staff is amazing and the gym is clean. They have every workout equipment you can think of. Recommend this gym to everyone!

Source: Google

★ 5

Great staff!!!

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★ 5

Amazing gym! great staff!!

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★ 5

Best gym hands down. You can't be the size and the amenities for that price. And everyone is awesome that works there.

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★ 5

Love this place! Me and my sister go all the time now!

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★ 5

Great gym, great staff

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★ 5

I just wanted to take a moment to shout out Lexi for being incredibly helpful! Not only did she give me great advice on my form, but she also provided helpful tips on how to better target my goals. Her positive energy made a huge difference in my experience.

Source: Google

★ 5

Best gym Ive been to amazing service and great equipment.

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★ 5

Love this place so much everyone here is super nice and inviting. Lexi always welcomes me with a smile and always asks me about my day I really appreciate everyone here

Source: Google

★ 1

Gym was smelly, dirty, and very intimidating. Tons of gym bros everywhere trying to find their next girlfriend.

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★ 5

This gym might put PF out of business. You get 5 times the equipment, classes, sauna, boxing, yoga etc for the same price. 3 different membership options. Spin classes have been fun, A and Kylie really get you going.

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★ 5

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★ 5

Antonio dose amazing work!

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★ 5

Love this gym. Staff is all very friendly and helpful. Awesome equipment!

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★ 5

I am loving this gym! It was exactly what Grand Rapids needed. I like that they have plenty of stairmasters, free weights & squat racks and no matter the time or day or how busy it is, I never find myself waiting for anything. The sauna is my favorite & I look forward to trying the classes out as well. The manager Lexi is the sweetest, always a smile on her face with such a welcoming energy! Can’t beat the price for what this gym offers.

Source: Google

★ 5

Great staff friendly environment wonderful equipment

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★ 5

LOVE this new gym! The size of the gym is great. I can get access to the machines that I want and the selection of equipment is impressive.

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★ 5

Staff is great! Super friendly

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★ 5

The staff is very helpful and friendly!

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★ 5

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★ 5

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★ 5

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★ 5

First time at another crunch besides my local gym. This gym was very clean, staff was very friendly, and plenty of equipment to get a workout in even during peak hours!

Source: Google

★ 5

The gym equipment and people here are amazing

Source: Google

★ 5

Absolutely love the new Crunch Fitness Walker! The gym is stunning—brand new equipment, spacious layout, and a welcoming vibe. The staff is beyond friendly and always ready to help, making every workout so far a great experience. Highly recommend joining!

Source: Google

★ 5

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★ 5

Love this gym!!

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★ 5

Great gym to workout at, and staff is very kind

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★ 5

Great gym‼️

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★ 5

I really like this gym! The Kids Crunch is super easy for me to drop my kids off! I have 4 kids, and it’s so refreshing to get to workout with peace and quiet. The Peak Results membership is totally worth it! If you’re a parent then you have my full on honest opinion that this is the gym for you.

Source: Google

★ 5

Lexi is awesome

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★ 5

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★ 5

Loved the welcoming experience from the staff at the gym facility.

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★ 5

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★ 5

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★ 5

Lex the manger is great!

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★ 5

Has more equipment than any other gym around

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★ 5

Very nice staff!

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★ 5

Spacious gym and lots of equipment

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★ 5

Best gym ever

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★ 5

Lexi is awesome!

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★ 5

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★ 5

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★ 5

Lexi’s great!

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★ 5

Thank you Lexi!

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★ 5

Lexi is awesome, great front desk lady!

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★ 5

Best gym in the area! Affordable, high quality and something for everyone

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★ 1

Extremely hard to cancel once you join! buyer beware!

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★ 5

Love this gym! It’s huge, spacious, has all the equipment I love AND great amenities like the sauna, tanning booths and massage features!

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★ 2

Feels bigger than Kentwood, men’s sauna is dirty clearly people wear their shoes and the sauna wasn’t working when I got done with my workout.

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★ 3

The sauna is never even close to being at a normal sauna temperature but the gym itself is good. I left the Y downtown to come here because it’s closer and I love finishing my workout in the sauna but it’s just not hot at all.

Source: Google

★ 4

Such a great price. I’ve gone to many gyms and this has everything you need. The fact it’s 24/7 is amazing too. Although the vibes at night are quite dead lol

Source: Google

★ 5

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★ 5

This Gym is MASSIVE and so nice! The staff was very friendly and helpful! This place has everything from free weights, Olympic lifting platforms, every possible machine imaginable, and even a Hot Yoga studio! At the end of your workout, I recommend you try out the massage chairs... you won't regret it!

Source: Google

★ 5

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★ 5

Pretty much the perfect gym has everything you could ever possibly need along with training,classes,drinks and amenities.

Source: Google

★ 5

This place is actually nicer than I expected. There are tons of everything here. Looking forward to start hitting the gym and not be worrying about some bell going off (a bit judgy, in my opinion). Very big facility and sooo much going on!

Source: Google

★ 5

Very pleased with the overall turnout of the brand new gym looks sleek. I love the size of it as well the vast selection of machines they have. I think you’d be hard pressed to wait for a piece of equipment. Not only that but, there’s so many options for your work out journey from free weights, to cycling classes, to HIT classes and more. Plus the staff seems super friendly and helpful which is always a bonus. I’m pretty excited to call this place my gym!

Source: Google

★ 5

Gyms are big got great classes great pricing there's a little bit of everything for everyone

Source: Google