★ 5

Great place with wonderful people and alot of classes

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★ 5

SOLID 5 out of 5 STARS

We have trusted Goldfish Swim School since our son was 11 months old and he was at gold fish every week until he was 7 years old, and after a short break he just returned at age 9. From start to finish the experience was fantastic. Gina was the standout, she handled our re-enrollment with professionalism, warmth, and real attention to our son’s needs. She took the time to understand where he left off, explained the re-acclimation plan clearly, and coordinated with the instructors so he felt confident right away. He is now back in Swim Force (he has literally gone through every class they offer :-) and absolutely loves it.

The entire staff was as wonderful as we remembered. If you want someone knowledgeable and genuinely caring to guide your child back into swimming, ask for Gina. Highly recommend Gina and the whole Goldfish team. I’ll be posting a full, detailed write-up with photos and tips on SquareZones soon.

Source: Google

★ 5

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★ 5

We went to the Trunk or Treat event and it was a blast.

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★ 5

My daughter swims and really likes the classes and the teachers. I say the same. And I appreciate the attention from Goldfish in general.

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★ 5

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★ 5

The Instructor has patience with children and also encouraged them that they can do it! You will really see the progress in your child. Keep up the good work.

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★ 5

Our family started at Goldfish 9 years ago. Our oldest progressed through the levels all the way to swim force. He left goldfish to train with the local swim team and is now a state qualifying swimmer at 10U. We started goldfish for water safety purposes and came out with two children who love swimming and have chosen it as their sport. Our youngest, recently graduated from goldfish also, making swim force at the age of 5. Both of our children have flourished at goldfish. We have been through many teachers, too many to count. However, have had phenomenal experiences with Geena and Kari. Geena is very helpful and always friendly. Kari is one of the best swim coaches our oldest swimmer has had. We are sad to leave our goldfish family after 9 years. 10/10 recommend Goldfish Ann Arbor for your young swimmer.

Source: Google

★ 5

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★ 4

Edited review. We had been charged for almost a year of lessons we never received ($250 a month). The company eventually reached out with a solution we were happy with, and the teachers ARE great with kids, even kids afraid of the water. For the time, in a group class, your kid gets about 10 minutes in the water, and put in your cancellation a month before you want to end lessons-- they have a mandatory 30 day waiting period before cancellation is effective. Review would be 5 stars if that issue would be addressed and kids got more time in the water

Source: Google

★ 5

Been coming here for a few months as a casual swimmer for my son since I live out of the area, but Grandma is nearby. The staff have always been nice 🙂 and very flexible with questions and changes. The program of pricing is a little confusing, but since we are able to do drop in and pay by the class, it's very convenient.

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★ 5

Thank you for all you have done! We have been long standing customers for four years and we love the classes, instructors and staff!

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★ 5

Amazing school. Taking my 4 year old. She loves it and is progressing really well. Small class sizes and great instructors. Also, the online portal makes payments and signing up for classes really easy.

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★ 1

I wanted to love goldfish, but it was overpriced and the 30 min lessons with 4 kids in a class made it so the kids hardly ever got a turn to swim. It took my son forever to advance in their lessons bc of this . When we did the jumpstart clinics or private lessons, that is the only time I actually saw any progress. I took my son out of goldfish and started private lessons through the city of Ann Arbor and Mary Lou Murray and my son advanced quickly with more focused attention and swim time. The These other options were also so much cheaper than goldfish and you get more for your money. My son started on a swim team last year at age six and is diving and swimming 100m races now thanks to his progress once we left goldfish.

Source: Google

★ 5

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★ 5

They have been wonderful for the twelve years we've been going there, and my child's technique is great. Highly recommend.

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★ 5

I observed my grandson's swim lesson. The Goldfish Swim Scool is a nice facility - we'll run and nicely decorated. The staff is pleasant and the school is well run.

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★ 5

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★ 1

So happy to be done with this place! You sign up and they say they will be accommodating… DO NOT BELIEVE IT!! Our time here has been nothing but a hassle and constant struggle trying to find class times that work with our schedule. When we do find a class they are packed and my kid barely gets any attention from the teacher. Using makeup tokens is near impossible as well. Total waste of money and no customer service.

Go to big blue over goldfish. Much better experience and customer care.

Source: Google

★ 5

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★ 5

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★ 5

We could not be more happy with having our child learn how to swim through Goldfish! The class size, warmer pool, and fun focus make it so worth it!

Source: Google

★ 5

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★ 5

Absolutely love this place. Geena that works the front desk makes the experience even better with all her knowledge, patience and kindness. The staff over all is amazing and very helpful. Place is Very clean and the pool is the perfect temperature.

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★ 4

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★ 5

We've had lessons with both Goldfish and Big Blue Swim School for longer than 5 weeks, and have found that Goldfish Swim School is superior in so many ways.

Goldfish Swim School:
-- Teachers are engaging, patient and have on several occasions tailored lessons to my kids (ages 4, 6, 9) based on how they learn as individuals to achieve progress
-- General manager Jeremiah hires passionate coaches and instructors who love teaching kids, which truly translates to a great experience for even kids who are fearful of water
-- There are 4 family swim sessions every week or more if there are events so that my kids can practice and have fun outside of lesson time, my kids have made tons of progress due to these opportunities (Big Blue cannot provide family swim)
-- No matter which level my kids are in, I can always find a time that works for our busy schedule
-- After lessons are over, I can actually shampoo their hair at the public showers here instead of having to wait until after we get home (at Big Blue, parents are asked to call kids out of the swim/shower area once they have a quick rinse, we are not allowed to enter with street shoes inside swim area)
-- The fitting rooms are a much safer set up with babies as the benches are much wider if you need to change a baby and there is no large gap between back of bench and wall that baby could fall through or get stuck unlike Big Blue Swim School
-- There are swim suit driers here (Big Blue Swim School has none and provides plastic bag instead)
-- Goldfish Swim School provides kid size potty seats and steps/stools in restrooms, baby seats in locker room area, hair dryers, diapers, baby wipes, lotion, concessions/snacks(for a small fee), swim diapers/supplies if you need them
-- I've seen the general manager and staff members jump in to comfort children who are fearful of water, kids who are feeling shy, kids who are on the spectrum/with special needs, and opening up an extra lane to provide individual lessons to better their experience in the water.

I can truly say that this group of staff at Goldfish love what they do, and it is because of them that my 6 and 9 year olds who were afraid of putting their faces in the water are on the swim team and love swimming today. They are also the reason why my 4 year old is one of the youngest pro1 level swimmer. I wholeheartedly recommend this location and all of its amazing instructors to all kids.

Source: Google

★ 5

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★ 5

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★ 5

Mr. Jack was the best swim instructor I have ever had my son swim with. He is very kind and always has a smile on his face. We are heart broken to hear that he is leaving.

Source: Google

★ 5

We’ve had a great experience at Goldfish! The teachers are very patient and friendly. We used to attend weekly, but took a long break. When we came back, our son was a bit scared of the water but the teachers calmed him down in spite of many tears and encouraged him.

Shout out to Geena who was very kind and encouraged him w prizes and a lollipop if he is brave! This helped a lot. She was very gentle with him. Really a great experience overall and we’re glad we’re taking classes there.

Source: Google

★ 5

We love the experience our kids are getting at Goldfish in Ann Arbor. The manager is wonderful and incredibly accommodating, even going beyond to create lesson times to help accommodate our schedules. Greena B is amazing- so organized and helpful in answering all questions and helping maximize the deals available so our kids can get as much swimming in as possible. We have loved all our swim instructors!

Source: Google

★ 5

Goldfish is a great place for your kids! Coach Joe is especially wonderful!

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★ 5

We love Goldfish swim! The vibe is super kid friendly and they keep the pool warm - which my son loves! My son was about 3 when he started lessons and was very nervous, but his instructor Jeremiah worked with him until he was no longer scared, and instead looks forward to his lesson every week! I can’t say enough good things about this place and our experience!

Source: Google

★ 5

Our son started attending goldfish swim when he was about 3 years old. His instructor Jeremiah helped calm our sons nerves/fears from the first lesson. Now he looks forward to attending every week.

Source: Google

★ 5

I recommend Goldfish swim to all my friends! My lil guy started lessons when he was almost 3 years old, he was very nervous/scared but the instructor and lifeguards made him feel comfortable and kept working with him until he got acclimated! My son’s instructor Jeremiah is amazing - he makes it fun and my son trusts him, which has made his swimming experience one to remember!

Source: Google

★ 5

Great place for kiddos and families to teach swimming skills for life!

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★ 5

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★ 5

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★ 1

Absolutely horrendous! They do false advertising about their BOGO offer. We signed up paying almost $300 to have 2 of our kids learn swimming at Goldfish. But when we had to enroll them they conveniently tell us "oh the the BOGO can only be used by one child not two". ummm OK....why? It isn't hurting them to take in 2 kids and we were open to enrolling them in separate sessions but to outrightly be told NO was just quite disappointing. So then we looked for other options and signed them up for another school which has even better reviews. And the price for 2 of our kids is a FRACTION of what Goldfish is charging. So we called Goldfish seeking a refund for the BOGO sign up. And MY GOODNESS it took us 4+ days and NUMEROUS calls with several people who would keep passing the buck onto someone else or keep telling us "we will talk with the supervisor and get back to you" or "we will have the supervisor call you to deal with the refund". Like CONSTANT runaround. And the worst part was they wouldn't even answer the phone the first time around. It always required us to call them, leave a message only to have someone lower ranked call us and have us repeat the story again and again to only tell us that a supervisor will handle our refund.

We are so frustrated with this place that we were considering going to our credit card company to dispute this charge because of such gross inaction from this awful place. But after several days of breaking our heads they finally are telling us that they will issue a refund. Well we shall wait and see. I am so flabbergasted at such ineptitude and such awful lack of customer service and customer satisfaction. We had high hopes for this but I guess its good that we dodged a bullet with this swim school. Not to mention we found that other school in A2 that is much more reasonably priced and felt way more easy to deal with with their representatives. Given our experience and lack of transparency with their offers and the pulling teeth process of trying to get our refund, we simply cannot recommend this place to anyone. Ugh! What a terrible experience with this place.

Source: Google

★ 5

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★ 5

Such a friendly and welcoming crew. Very informative and understanding, patient and kind.

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★ 5

Great place to bring your kids to learn how to swim

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★ 5

We have had a wonderful experience at A2 GSS. The staff are incredibly friendly, and our kids are having a wonderful time progressing and learning to swim!

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★ 5

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★ 5

Very friendly and helpful always. The instructors seem to enjoy working with the children.

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★ 5

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★ 5

Great place for little ones to learn to swim. Love the small class sizes. He’s really progressed. He can swim all stroke and made the swim team at 7!. He has made great progress. Highly recommend!

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★ 5

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★ 5

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★ 4

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★ 4

Great Swimming

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★ 4

Our kids have improved a lot in their skills over the past 3 months here. Staff is mostly (90%) great, only one bad experience where they pushed our daughter beyond her comfort zone. The cost is extremely high, but I think it is worth the value for the skills they provide. That, and they need an app or a faster website.

Source: Google

★ 5

My kids have been going and absolutely love it. It has been a very positive experience for us all. Every instructor they've had has kept it exciting for them because they keep it fun and engaging. They have thrived in learning skills in the water. I'd definitely recommend.

Source: Google

★ 5

Staff attentive to the kids while they swam

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★ 5

The attention to mastery of specific skills and details with strokes is excellent!

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★ 5

We always have a great visit! The staff are helpful and encouraging! :)

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★ 5

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★ 5

They continue to make great progress. Very happy with these lessons

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★ 5

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★ 5

Our kids have loved taking swim lessons at Gold Fish - Ann Arbor. The staff has been very accommodating and went above and beyond. I highly recommend enrolling your kids

Source: Google

★ 3

The teachers are great. We had some issues but the manager took care of them.

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★ 5

All instructors we have interacted with are super patient, professional, safety driven, and super friendly. Our daughter loves her swimming lessons at Goldfish! :)

Source: Google

★ 2

The staff seems nice however I do not think that group classes are worth it, my daughter is very excited to go to the classes each week but I have seen little to no progress. There is very little time dedicated to each child. Todays class was specially disappointing because one of the kids in the class would not get off the instructor and so the instructor was trying to teach the other kids while still having this other child hanging on to her neck, which obviously is not practical, no one else seemed to care or take attention so that the rest of the class could carry on. Today was a huge waste of a class, time and money !

Source: Google

★ 4

This location has certainly been through a lot of turnover, but I’ve observed improvements in staffing over the past few months. Some instructors are stronger than others, but I can attest that 80% of the time, my child has had a solid instructor.

I wish class sizes were capped at 3 children, but it’s currently 4 kids for group lessons, which only provides each kid a total of ~7 min of individual instruction for a decent sized monthly fee. But I do understand the business model.

Source: Google

★ 5

Source: Google

★ 5

Friendly and safe services, my kiddo loves it!

Source: Google

★ 2

My family enrolled our 4-year-old son in Goldfish Swim School, and unfortunately, our experience was less than satisfactory. During one of his lessons, our son became too scared and refused to go again. He told us that he was allowed to sink, causing him fear and discomfort. Despite our efforts to reach out to the school for clarification on the situation, we were unable to get a response as phone calls and messages were left unanswered. The lessons were advertised as 30-minute sessions, but in reality, each child only received 10 minutes of instruction due to the rotating nature of the classes. When we attempted to cancel our enrollment, we were required to pay for an additional month, which added further frustration to an already negative experience. I cannot recommend Goldfish Swim School to others as it did not meet our expectations for a safe and effective swim instruction environment for our child. There are better options in Ann Arbor.

Source: Google

★ 4

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★ 5

My 4-year old daughter has been attending Goldfish swimming classes for a year now, and I am very satisfied with her progress. We started at Junior 1, and now she is Glider 2.

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★ 4

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★ 5

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★ 1

Most of the instructors are subpar and you pay for 30 minutes and get only 20 minutes if that. It’s a total ripoff. My daughter went there for a year and still doesn’t know how to swim.

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★ 5

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★ 4

Good People Good Services 👍

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★ 5

Great place! The teachers have been fun and encouraging. My daughter talks about swim all week long. Bonus, parents have good seats and a nice view of class through glass wall.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 2

Staff is not friendly, or at least not to us. We didn't get any information or explanation about first time, schedule, etc.. I'd look for another location or different school.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Weekly lessons are the best way to keep your child's skills and build up to higher levels of swimming.

Source: Google

★ 1

Absolutely awful. My wife and I were treated horribly and forced to cover our faces while in the pool. It was the first time my daughter swam and she couldn’t even see me smile at her and comfort her. Then the instructor had the audacity to tell me to cover my nose with my mask while he himself was wearing nothing but a face shield. Their Covid policies are completely antithetical to the science. They then continued to charge our credit card the next month and refused us a refund. We will never be going back

Source: Google

★ 5

Customer centered and kids friendly.

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★ 5

It’s a good swimming school for kids. Instructors are very good and always attentive. Poor area and water is always warm so kids have no problem in going into water. Clean and well maintained.

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★ 5

Amazing classes for my toddlers, very attentive and friendly. Highly recommend

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★ 5

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★ 5

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★ 4

We took our son for a trial swim (baby) and the class was very sweet. They had some fun activities. Keep in mind that it's okay if your baby cries at first. A mom comforted me and told me it took a month for her son to get used to the water/pool. My son was a bit intimidated but really liked interacting with others.

I think it was confusing walking in though. I wasn't exactly sure what to do, and I was given the quickest run down and it was a bit overwhelming not knowing where things go/where we go. I was even 15min early... and the only person there for almost 10min.
I liked it otherwise.

Source: Google

★ 5

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★ 4

This location goes above and beyond to ensure that their customers are having a great experience. That little effort make difference.

Source: Google

★ 4

We have had both of our boys do the baby classes here and we enjoy the warm pool. Due to multiple colds/illnesses over the past few months, we had to miss a number of classes unfortunately. We had issues with desk staff not knowing policies in regards to make-up classes and cancelling the membership, but after a few emails the management reached out and helped us and we were very appreciative of that. Like all businesses, they are experiencing staffing issues but we really appreciated that they reached out to help us and to help make things right for us.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

My daughter started Goldfish with extreme water anxiety. She had taken swim classes at other places in the past, but they seemed to make the anxiety work. Goldfish is supportive and encouraging, and my daughter has made amazing progress!

Source: Google

★ 1

It's a big scam. They are charging you $25 for a 30 min class for 4 kids in a lane shoulder to shoulder with one instructor. Each kid will only be swimming for 10 mins by the time one kid wants his goggles adjusted and one kid need help to get in the pool, and giving turns to all 4 kids. Also I noticed they start walking the students exactly at the class start time, but they will take them out of the pool 5 mins before the class ends.
And my favorite part is they want parents to social distance and you better have your mask on, but the kids are shoulder to shoulder in the pool. My final complain they won't have us make up 2 classes the we missed because we withdraw and they won't refund either. It looks to me that its a big scam by charging me something I didn't use. What a mess.
I used to talk very highly of Goldfish swim school, but now I will be telling everyone go somewhere else

Source: Google

★ 5

1st time here.
Very good Indoor place.
Excellent staff and trainers. Website is very informative.
Reasonable rates approx $25 per class.

This is a super busy place so book your classes way in advance. Especially single parents sharing kids who need to work on schedules.😬

The entrance to this place is not very clearly noticeable. Its off Scio Church road. Look for the sig which says Boulevard plaza parking. It's next to Summit view apartments.
It's also next to a boxing place.
Happy swimming.

Source: Google

★ 5

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★ 5

My 5 year old is soooo excited about her class!!!! I feel that a lot of them wait for more than they're learning....however I'm not a professional....so psycholigally they're still learning by watching each other.....my daughter just started today so I can't say that it's legit.....but I think we will be happy with the results!!!

Source: Google

★ 5

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★ 5

My Husband and I took our 12m old daughter today. Although shes still teething she loved it! We were worried but are content shes enjoyed herself.

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★ 5

Instructors are great with kids, clean facilities

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★ 5

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★ 5

Goldfish makes swimming fun, even with my cautious four year old!

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★ 5

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★ 5

Excellently organized classes, safe,good teachers...

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★ 5

Very clean and fun environment! Our triplets have a lot of fun during their sessions!

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★ 5

The instructors are interactive, encouraging and sweet. My 9 month old always has a great time!!

Source: Google

★ 4

UPDATE 4/27-
I spoke with manager Lorrel and had a really positive experience. She was understanding and apologetic while making every effort to make our potential future experiences positive. We will return to Goldfish with the new measures and assurances from management to give it another go. I've updated from 1 to 4 stars and will update if things change.

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Honestly I'm so truly appalled by the experience we had with this Goldfish. We were so excited to start lessons but our first was cancelled two hours before and our second was a really awful experience. We arrived 15 min early, my child has plenty of water experience but hasn't been in an indoor pool before. He was shaking and screaming in fear when the class started, the teacher completely ignored us and just started the class without talking to us. I had to proactively ask for help to which I was told "just get him in and he will get over it", we did and he just got more and more upset. Finally the teacher threw me a ball and said "here play with this" which didn't help the situation at all. The lead teacher came over to tell me and my child that he was fine and he just needed to get used to it. I've never seen my child so upset before, he isn't like this in any water experience and for what I was charged for a baby swim class, I expected to at least be met with trained staff willing to help make the water more accessible to all children. We finally left after 10 min. It took over an hour and a calm bath to re-regulate my son. I called the manager to report the experience and ask for our money back for the rest of the classes and was told she can't refund classes in the future (that I was required to pre-pay for) and that I should just come back and let them have another chance. Absolutely not. Swimming is too important of a skill to leave in the hands of a company and staff who clearly does not care about toddler mental and physical safety. Do not take your children here, what a terrible excuse for a child-friendly establishment.

Source: Google

★ 5

The teachers a great and my child has really gotten a lot from the classes outside of learning to swim. In fact they can't wait to teach me how to as they put it "snake kick" so I can pretend to be a mermaid.

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★ 5

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★ 5

Everyone has been so kind and helpful. The swim instructors always greet my son with a smile. He is learning to swim and smiles during the whole swim lesson. I can't ask for much more than that! Thank you!

Source: Google

★ 5

Everyone is so friendly and I have appreciated all the Covid-19 protocols in place

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★ 5

My little one always leaves in a great mood. I love watching her learn new skills. She is very proud of what she accomplished so far and looks forward to going week after week. Great job.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great instructors!! We have been happy with each new teacher we have experienced. A year ago.. my son wouldn’t even put his head under water and despised going to class! Now he is swimming front and back stroke and loves going every week! Thank you for being so cautious and consistent with COVID restrictions. This has allowed us to keep some “normalcy” in our lives!

Source: Google

★ 5

We really appreciate how Goldfish is handling the COVID. We feel safe bringing our family here and very VERY grateful to have a place for our kids to interact with other people, learn something important, and move their bodies. Our kids learn new things and work hard every week with encouragement from their teachers and others who jump in and help when they need extra help with something. Even when they start the lesson frustrated or overwhelmed, they always leave with a smile and a feeling of accomplishment.

Source: Google

★ 5

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★ 5

Our family has been attending this location of Goldfish for 3 years. We are consistently impressed with their commitment to quality lessons and safety in the water. During COVID they have created procedures that make us feel comfortable continuing to attend.

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★ 5

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★ 5

Social distancing was in place. Disinfecting and sanitizing was regular and well done. I also love the fact that even in the pool, masks are worn. It’s just a nice place to be.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

It was a great experience, my son love it

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★ 5

Overall, our experience with Goldfish Ann Arbor has been very positive. I feel my children are safe with their procedures given the current environment.

Source: Google

★ 5

We are just blown away week by week at how great the staff is here. Our instructor Kari is just so phenomenal with our daughter. Everyone here is so patient and kind, and goes above and beyond. Last week our daughter was having a hard time in class and was being more shy than she normally is. Another instructor (Trevor) jumped in and worked one on one with her and even the deck supervisor came out to talk to me about our daughter’s hesitancy with swimming and he offered some great suggestions with how we can help her feel more comfortable in the lesson while still learning and having fun. You guys rock!

Source: Google

★ 1

Today was our second class with our 2 1/2 year old. We travel from Jackson , MI to attended. I really loved the classes a lot! But they make you wear a mask in the water with your child & the YMCA of jackson does not. So we will not be back to Goldfish swim school. Also , today as we entered they let us know that from now on only one parent is allowed to attend the lessions. That also is another reason we are chosing the YMCA. The swim class is great bonding time for my son and I. But my husband also really enjoyed that he could watch us. I am just saddened that we started my son there thinking we would be sticking with it and now have to change. But thankfully we only have been going a short time. Other than these issues I think this place is great!

Source: Google

★ 5

I highly recommend. I started bringing my 6 year old daughter here for swim lesson about a year ago and its been a great experience. When we first started she didn't like going under (would cry when she went under) and could not swim at all and always needed a “floatie” in the pool. She loves swim class and has made tremendous progress in the pool! She is able to swim the length of the pool now (without a “floatie”) and can also swim under water and get dive sticks!

Also, when it comes to Covid, this facility is taking all the proper precautions to keep the place clean. Everyone wheres masks, except the kids while swimming. Swim instructors wear face shields. Changing rooms, bathrooms and waiting area chairs are sanitized between every class.

Source: Google

★ 1

We patronized this business for approximately 2 years before having to relocate. The swim lessons were usually very good especially Connor.

The poorest part of our experience unfortunately was when we had to leave. Obviously COVID 19 shut the facility down and we lost 3/5 of a month of lessons that we had to pay in advance (approx $75). I contacted the management team multiple times as we were moving out of state to a location with no goldfish school to try to get a prorated refund however was told they were not able to process this because they were closed (yet able to answer emails?). After another month and a half passed and I still could not get a refund and was about to relocate I initiated a credit card partial chargeback for services not rendered which seemed like an open and shut case to avoid having the chargeback window close.

Unfortunately goldfish decided to fight my chargeback claiming that I was not entitled to a partial refund after all even though intimating by email that I was in fact going to get something when they reopened. They clearly believe that their 'operational costs' outweigh customer experience and policy even in extenuating circumstances and that the impact on them as a business justifies essentially theft for prepaid services that were never rendered.

This unfortunately speaks volumes about the predatory behavior of their leadership. As a result I would recommend not patronizing this business under their current ownership solely because of this callous display to protect their bottom line (which can't possibly be impacted that hard by $75...).I would be concerned about how they would respond if other more serious disagreements arose.

Regarding the swim lesson component, our daughter had a great time most lessons (a few with teachers we didn't click with where she cried at the poolside the whole lesson not withstanding).

Update 8/24/20-We were surprisingly contacted last week with the offer to issue a full refund as indicated by the response to my comment which surprised me. They told us to wait a week to see if the refund would go through, which we did and it did not. I just called back today and was told that because I pursued a chargeback they actually would not issue me a refund which is contrary to the manager response here. So I believe the content of my review still stands although I would have been willing to change it had it not gone this way.

Source: Google

★ 5

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★ 5

I love the flexibility and commitment, the staff is wonderful! My daughter looks forward to swimming day all week 💙🐬 (don't give up if your child is struggling at first, it will be worth it)

Source: Google

★ 5

My son and daughter have been going to Goldfish for swimming lessons since they were infants. My son is now joining the swim team. He received lots of support for skill building as well as encouragement to do his best in order to achieve his goals. We love Goldfish!

Source: Google

★ 5

Awesome experience, daughter loves the staff and has shown great improvement and confidence in a short time! Small class size. Flexible, if you are going to need to reschedule, let's face it life happens, sometimes you just can't make it. Highly recommend!

Source: Google

★ 5

Love the inclusive atmosphere and our instructor.

Source: Google

★ 5

This place is really great! My son is 2 and in mini 3 class so I don't have to go in the water... Yay! The swim instructors are all great with the kids, he's had different instructors because we've had a few make ups that we had to to which the staff were so accommodating. His normal instructor Ms. Lee is amazing and he's doing so well in swim class. My son loves to swim and has since he's been little but if you have a child afraid of the water th
is is the place to go they do so well with the children even the ones that start the lesson kicking and screaming the coaches are able to calm them and by end of the lesson they don't want to get out of the pool.
I only wish they had longer classes for the toddlers an hour would be so much better for the ones that really like the water because a half hour just isn't long enough when split between 3 or 4 kids and then if class with scared kids your kid gets even less time. Also wish progress of your little one was passed on from teacher to teacher when doing make ups.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

EDIT: Evette's customer service was outstanding. She made me feel like I was part of Goldfish Swim family. And shout out to Emily who is an awesome instructor. My son had lessons with her since he was two and she is just the best. Whenever there is change in schedule, he would ask me to change his time to be in Emily's class.

Source: Google

★ 5

Source: Google

★ 5

Instructors are knowledgeable, kind, and so patient with the kids. The staff is always willing to help with anything you need, including moving classes or general questions.

Source: Google

★ 5

We’ve love the infant swim classes here. Warm pool and inviting environment. Connor is a great teacher who explains the theory behind each drill. I love getting my son comfortable in the water and seeing him learn the basics of swimming. I feel that he will be safer around water and also gain confidence both in and out of the pool.

Source: Google

★ 5

Source: Google

★ 1

I wanted to set up one time lessons for my daughter this summer due to our busy schedule. Goldfish wanted me to sign papers for a monthly membership and then told me I could sign another paper when I came in that would cancel the membership. I didn’t feel comfortable signing the membership papers because they explicitly said I’d have to pay monthly. I told them this and they said it was their policy and charged me for an appointment even though I called the day before explaining I didn’t want to sign the paperwork. I tried to talk to a manager several times but was not able to reach one by phone and after multiple requests they never returned my calls. I’m not sure how the lessons are, but they really need to reconsider their paperwork for drop ins and not just ignore people with legitimate concerns. I wouldn’t recommend going here. I’m sure there are better options in town.

Source: Google

★ 1

Do not go here you have to go in to cancel and they charge you even if you cancel . 30 day notice to cancel . My daughter went here and now goes to vets and way happier and not being scammed!!!!!! Do not gooooooo

Source: Google

★ 5

Source: Google

★ 5

Instructors make learning to swim fun! Coming to swim class is always something we look forward to.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

My family loves Goldfish! I didn't know what to expect when we signed up for classes, but after the first day, the only regret I felt was that we hadn't started sooner. The instructor is so friendly and attentive to each student, and I am so thankful for their focus on water safety for even the youngest swimmers. The staff are friendly and helpful, and we enjoy going for classes and family swims. The facilities are clean, spacious, and accommodating--a hair drying bar? They thought of everything!

Source: Google

★ 5

Great customer service and my kids have made amazing progress!!!! They really go out of their way so that you have a good experience. I have made errors in scheduling several times and they've put someone in the pool to work with my boys.

Source: Google

★ 5

Great school for toddlers and kids

Source: Google

★ 5

Efficient and effective. My kids love it.

Source: Google

★ 5

Source: Google

★ 5

Would highly recommend Goldfish to anyone with young children looking to learn to swim. Awesome facility and fantastic teachers.

Source: Google

★ 5

Excellent staff! Great facilities!

Great way to teach your kids to swim. They are experts at handling children of all ages and the anxieties that come with learning to swim.

Source: Google

★ 5

The people who work their are so friendly. The teachers trying their best to help my children. Also, I love that there are other people who work as advising the instructors to work better. Everyone parents there just keep smiling when they see the progress on their children. I love this place; it is my children favorite.

Source: Google

★ 5

Source: Google

★ 5

Goldfish Swim School of Ann Arbor is doing it right in ALL the best ways. The instructors genuinely care about each and every student and their ability to teach is at the highest level. The customer service is always warm, friendly, personal, and professional. The system of perpetual learning and peer encouragement is ideal. If you are thinking about swim lessons - go no further - the life skills (and possibly life saving skills) learned at Goldfish Swim School of Ann Arbor can't be beat! Sincerely, John W. ~ Parent of a happy Goldfish ~ Jayden (age 9)

Source: Google

★ 5

Excellent staff and facilities. I love the flexible schedule. The pool water doesn't leave you feeling gross. The peace of mind that my son knows what to do in water is process less!

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

The Front desk staff is very helpful. There are many class time options and small class sizes. But most importantly the teachers are all great, and do a wonderful job making my child feel comfortable and willing to learn.

Source: Google

★ 5

Source: Google

★ 5

In four days (jump start clinic} Goldfish took a five years old girl that screamed at being splashed and a eight years old boy that had high anxiety about the water into confident children around water. Both can hold their breath while their face is underwater. Better yet, can float on their back. Kudos to Goldfish!

Source: Google

★ 5

This place is amazing! We had heard great things from friends and family, and they exceeded our expectations. Our son (4) had taken swim lessons at another facility, but he's very stubborn and it didn't go well. The teachers at Goldfish were able to help him make an incredible amount of progress in a one week jump-start class. He's now starting a session of weekly classes and he's already able to swim about six feet without any assistance. The teachers are very friendly and great with the kids, and they provide helpful feedback to us at the end of each lesson. There's a nice seating area for parents outside of the pool area, with a big windows so you can watch the classes. Their prices may be a little more than other swim schools, but it's well worth it.

Source: Google

★ 5

Wonderful environment for kids to learn swimming.

Source: Google

★ 5

Source: Google

★ 5

Short story: my kids made great progress in one week jump-start lessons.

Other things that make Goldfish our new fave swim spot:

Warm water, private changing rooms, activities for younger/non-swimming siblings, comfortable waiting area, bathing suit dryer, hair dryer, extra goggles, great teachers, friendly staff, cute decor, underwater platforms to adjust swim length challenge level, siblings scheduled together. Swimsuit bags provided are super handy!

Source: Google

★ 5

We have had an excellent experience at Goldfish in the Mini classes! Maddy is our main teacher and she works so hard to make each class fun and make the children comfortable. We have also had Josh for our makeup classes and he is excellent as well! The dedication of everyone at Goldfish makes it a great place for kids!

Source: Google

★ 5

Source: Google

★ 5

Fantastic for kiddos and adults alike. We had our first swim class last weekend, and the staff treated us like family! My 19 month old daughter absolutely loved it.

Source: Google

★ 5

Source: Google

★ 5

Their system really works! Goldfish is just excellent at teaching kids how to swim and be safe in the water. All three of my kids have improved dramatically in our time there. Worth the money!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

My son love it! Improved so much since he attended this lesson. The facility is wonderful and the instructors are so professional and pleasant. Highly recommended!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Goldfish does a great job of balancing teaching the importance of water safety and keeping it light, fun and exciting!

Source: Google

★ 5

Well organized, instructors are very good with not just teaching the children, but also managing them (I have twins and they need a lot of restrictions, otherwise they can't focus), the individual changing rooms provide comfort and ability to get everyone in and out of there fast.

Source: Google

★ 5

Source: Google

★ 5

Great with my 3 year old

Source: Google

★ 5

Source: Google

★ 5

This is my second year with Goldfish. My four year old daughter learned to swim pretty quickly through this amazing school last spring, and we are back for the second spring in a row for my three year old son. His lesson today went great! The coaches were friendly, prepared, and diligent. It is after the lesson that prompted me to write this review. I lost my keys. My car is not supposed to lock with the keys inside, so I assumed they fell from my pocket inside and maybe a child picked them up. The women behind the desk searched and searched for me. They asked everyone if they found them, even calling some families that left. They entertained my son while I was on the phone with AAA, they fed him snacks for free, they even walked my water bottle down the sidewalk to another shop. The went ABOVE and beyond to help and were so warm while doing so. I have recommended this school to many of my friends and they are all thrilled as well. There is no better environment to teach your child how to swim.

Source: Google