★ 5

I visited while in town from Alabama. I joined the cardio tennis class and had individual lessons as well. I had a blast!! The facility is super clean, everyone is so friendly and helpful, and the group I played tennis with was wonderful. I’ll definitely be returning!

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★ 5

Wonderful! A lot to do, the classes are exhilarating, the staff are kind. Well worth the cost, great facility, well maintained.

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★ 3

It would have been nice to know that you closed the roads to get into the health club. I've added my name to the text notification 3 times and had no idea how to navigate my way here this morning.

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★ 1

Out of the 6 basketball rims maybe 2… are actually level. Been at the facility 15yrs and it is simply getting worse and worse. For 114$ per month id like the equipment to be usable.

Used to be the best facility in the county by a mile…

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★ 5

We absolutely love this facility!! It has everything we need, is clean. The pool and spa area is fantastic!! Worth the cost.

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★ 5

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★ 5

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★ 5

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★ 5

Great gym. They have great equipment a great track and a great men’s locker room. Their cafe has some delicious food and smoothies the atmosphere and people and staff here are nice and the weight floor has enough equipment for everybody.

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★ 1

Rude staff

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★ 3

Everything is great, however I wish they'd have an additional pool that is for free swim only. Every time I attempt to take my kids to the pools, there is only a small section to swim in the MIDDLE of the pool due to private lessons and classes.
A lot of amenities, however it can get busy in the evenings and its not clear when the basketball courts will be open for free play due to classes and volleyball.
One downside is they have A LOT of outside classes/camps going on, reserving of the kid gym, and private lessons. My two kids and I were kicked out of the children's gym by one of their trainers one evening because the entire gym was rented for a private lesson with 2 kids. I later complained and was told it wasn't rented at that time.
Locker rooms are a little outdated as far as aesthetic and decor when compared to a gym like Lifetime, but generally always clean, aside from a giant blood stain that was on one of the shower curtains in the family lockers.
Teens hang out at the weight machines often on their phones.
Tennis court area in the summer time is beyond hot, you can overheat in there easily. Need to install ceiling fans and/or up the AC in summer, I don’t look forward to exercising in the summer here.
I love the virtual room that you can reserve for a more private fitness environment.
The cafe has really tasty wraps, heaping salads, and entrees of the day are satisfying.
Could use some expansion over all - otherwise fine experience.
If there was a Lifetime fitness closer, I would switch in a heartbeat.

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★ 5

Great gym!! Very customer friendly and has all the equipment you need to have a good workout.

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★ 5

Called today 1/3/25 and asked a ton of questions about joining. Paige was so nice and informative.

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★ 1

I have been a member for 15 years. It’s time to address the men’s locker room. Fix and update. Also owner responds to the 5 star reviews. I own multiple businesses. I respond more to the bad reviews. Look at all the reviews, they are all the same. Fix and update. And respond to your loyal members. Management needs to be addressed.

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★ 5

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★ 2

For approximately a year now I’ve been trying to get staff to address the terrible condition in the men’s bathroom They have holes in the Rugs. They have worn out ceramic in the urinals and the most annoying thing for the last year is they cannot get rid of these small drain flies that fly around your head while you’re in a 3 x 3‘ shower enclosure.
The tennis area has not had heat for the last two months now
Unfortunately, this place is really starting to go downhill

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★ 5

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★ 2

The problem here seems to be management. Problems with the pool area since at least August. This morning the venting system wasn’t working and hadn’t been working since the night before. An employee told me that management knew about this. Improper ventilation is a problem for members and employees. No MOD until 6 either. Was told he was the only of two “state licensed” person that could close the pool. Pool area is poorly managed. Lifeguards are left having to explain things that they have no control over. Poor temp, bad chemical levels, smell, improper ventilation, dirty pools. I’m aware that I’m just one member and they don’t care if one person leaves but I want this to get better. This place has been better. I’m trying to have patience.

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★ 1

Forget trying to get information regarding services this place provides. They never answer you. I have filled out their question form several times now just to obtain info and never receive an answer. Poor customer service!

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★ 5

I love Genesys health club they have it all!! I love that each day I can come in and do different types of exercising, resulting in never getting board. All of the class instructors are top notch. I’m most thankful for Werq - it’s a hip hop dance class.

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★ 3

Would think about joining, but it's mental to me that they don't list what a membership costs anywhere. This ain't 1965 bro, I'm not coming in for a price.

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★ 5

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★ 1

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★ 1

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★ 1

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★ 1

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★ 3

Don’t waste your time and money if you have a job and plan to use the pool. Personal trainers don’t do nights and weekends and now they have blocked off all lanes of the pool on Tuesday and Thursday evenings for some outside club to come in and use the pool. I learned this after checking the schedule that says they are only supposed to be there from 5-5:30 in 2-4 lanes and after I added my husband to my account so he could help me with my lap swimming. Now I’m stuck for 9 more months or have to pay a $299 cancellation fee for a membership at a gym that does not work for me. If you are employed and work a 9-5 and want to use the pool, do not come here.

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★ 3

I attended ascension Genesys for a swim aerobics/aqua therapy class. This was suggested to me after i shattered my left leg at the trampoline park. i absolutely loved the class! The pool was warm and the class instructor was wonderful! I miss it very much. But there were a few things...

So we are no longer allowed to just attend the class. We have to have a monthly membership now which i can't commit to living about 40 minutes away. I would totally understand if they raised the cost of the class but requiring a membership for people to come once a week for 1 hour is crazy.

I did notice they need another pool. I wouldn't pay that much for a monthly membership where i can't go swim around leisurely and enjoy myself. I think the cost is far too high for what they offer, at least it is for someone like me who can only exercise in the water.

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★ 2

Many things are good about this club, and I have been a member for most of the last 25 years, but getting someone to return a call is not possible . I was amazed even membership message is: we will return your call in 24-48 hours! I asked about sabbatical and it must be done one way. Not an easy way but one that’s hard. I asked for a confirmation call. Nothing. An event earlier has met with total gaslighting. I tipped an instructor for his exceptional instruction….in a sealed envelope. The envelope came up missing and no return call or email. Who is managing the store?

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★ 1

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★ 5

Consistently on Top 100 Health Clubs in the U.S. lists Genesys is the highest quality gym in the area. They have a large facility with basketball courts, pool area, tennis, pickleball, and or course plenty of weights/workout equipment. They have one of the only cold plunge's in the area, which is my favorite part of the experience.

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★ 5

Love this health center. Staff is amazing and facility is extremely clean! Highly recommend if you are looking for a gym with lots of amenities.

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★ 5

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★ 1

I will never come back here .period .0

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★ 5

They have everything you need to get in shape and keep it interesting

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★ 1

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★ 4

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★ 3

10 PM? Eh, no.

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★ 1

Today I drove 35min to take my little sister swimming just to be told their system is down and they are not accepting guests, the front desk was extremely rude when they were speaking to me . I’ve had a membership for years and I have never experienced that amount of rudeness since I’ve started going there! At least email your members a notification saying your system is down before we drive all the way there!

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★ 5

Great gym!

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★ 5

We've been going to swim class for a couple of weeks now and I'm just so impressed with the staff here and their facility. Staff is kind, friendly and has excellent communication!!! They call back promptly and are soooo informative/helpful. Instructors are friendly and helpful. There are plenty of life guards that are rotated often. I can't say enough great things about them and their fantastic communication.

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★ 5

Even though I have never had a membership here, I always loved coming and looked forward to it. The staff has always been professional, friendly, courteous, polite, and respectful towards me, and the members have always been friendly as well too. I did move away to a different location, but if I can, one day when the time is right, I shall return again. All the best!

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★ 1

Cameras everywhere but can’t locate stolen headphones

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★ 1

Front desk staff used their position to access member data and stalk the member on Facebook to ask them out. When management was alerted but staff member continues to work and have access to member information.

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★ 1

They treat the us like we aren't welcome out there, had a problem with my kids 3 times being able to run on the track with me. This place is ridiculous they have a target on my back , I will be canceling my membership and staying in my own community where I'm welcome. I'm sure the ymca will love to have my 100 a month.

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★ 2

Signed my daughter and I up for parent and tot swim.
The parking is awful so you will have to carry your wet haired baby to the car in the cold.
There’s also only 4 changing rooms for the entire family area. For a child who can’t stand on her own, and being a single mom … it is just not something we can do. I only attended one class due to the major inconveniences.
The actual class itself is fun for them! The chlorine in the pool will burn your eyes from being so strong

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★ 1

Horrible service they wont let people under the age of 16 to bring more than 1 person in even with a membership

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★ 2

This is a nice club. It has alot of different things you can do. However, if you want to use the weight room between 4:00pm and 7:30pm, during the week, the weight room does not have enough space or equipment to a accomodate the number of members using it. In addition, 80% of the members that are using it during that time are teenagers that are socializing and working out in groups of 3 to 4. So if you need to use a piece of equipment they are using, you could be waiting a long time. Makes for a frustrating workout. Also, the Cafe doesn't have good food like they did prior to Covid. Hoping to see improvements.

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★ 3

I really like the gym and all the amenities it has. However, it is just way too expensive. $113 a month!

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★ 2

Just because COVID happened 3 years ago doesn’t mean you can never close at 10 PM ever again. Nothing is making this place close at 9, yet they still do. Also, showers and locker rooms are open until 9:30, but you can’t use the gym until 9:30. Even back before COVID this rule didn’t make sense. As long as everyone is out at closing time, why does it matter if I’m showering or playing pickleball for the extra 30 minutes? Benefits are that it’s a great facility, tennis courts are free with a membership, and there’s pretty much something to do for everyone. However, I have had a lot of problems at this place within the 11 years I’ve been a member, some of my own doing, some definitely not of my own doing. Most of that is in the past, and now my biggest gripe is the hours. Close at 10 again and I’ll change my review. No excuse anymore.

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★ 5

I love this place. Going here keeps my spirits up and has everything I need for my fitness goals. So many great classes included in membership fee. Facility is the best. Instructors are great people. Locker room staff is super friendly. Clean and well maintained. Lots of choices for a workout.

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★ 5

Been coming here since I was a fetus. If you are trying to become an all-time, famous tennis player, Art is your man. If you are looking for a safe environment filled with friendly & genuine people, then this is the place for you. Seriously, I’m jacked. 💪

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★ 5

Ascension Genesys is a great facility with all the equipment and amenities to reach your goals. They have a wide variety of equipment, capable personal training staff and tons of programs to cover your needs regardless of where your starting or your end goal. If your looking to get back in shape or want to upgrade your gym this is the best place in the area.

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★ 2

Over priced for the amenities and equipment. The pickle ball program is a joke along with ridiculous pricing.

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★ 5

Expensive but worth every penny. They have everything.

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★ 2

$35 for a day pass is absurd 😭 The facilities seemed nice from the outside…

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★ 1

Had a day pass here and found the staff to be quite rude. Not worth the money.

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★ 5

chad and semi were vere nice the help me open new account I will recommend very nice

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★ 5

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★ 1

I was a member for the last 2-3 years. It was a very frustrating process. I was regularly over billed. I paid a fee up front because I did not know they had a special promotion and the staff took the fee from me. I had to make a special trip during business hours to have the special promotion applied to my account. The office people reminded me I could cancel anytime and they would charge me the regular start up fee. It seemed like they were daring me, but I needed the facility in winter so I could be active when weather is cold. I enjoy tennis and it is how I stay active. Sadly the club does not understand how vital they are to the community enough to be fair with members.

During Covid I did not feel comfortable using the facility and did not after covid because they changed their hours and it did not fit my schedule. I was still paying them to freeze my account, but they would only do it for so many months before they put me back to active. I did not contact them soon enough so they put me back to active for a month before I could get my account back on freeze. They would not hear that I did not plan on using the facility since I liked to use the facility late evenings. I was trying to determine if I could work with the new schedule since I primarily use the facility during the winter for Tennis.

The end of my membership happened when my auto billing did not go through and I did not make my freeze payment 2 months and the active month. I was not using the facility and put off taking care of the bill.

They indicated they sent me a final bill which they may have, but I did not recall getting it. I told them I would pay the balance and wanted to keep the membership, but they had sent me over to a collection agency already (that is how I found out my membership was cancelled). They charged me the $299 cancellation fee on top of my current bill of $249 and now the collection agency added on a fee and I owe $660. So my bill more than doubled.

If you are looking for an indoor tennis facility Davison has a better setup with more leagues and a great guy running it. Save yourself the hassle of being over-billed (hard to catch when you auto pay), unforgiving staff who are cold and not responsive. This is a facility with no idea about how to treat tennis players and maybe other members.

I see where they have responded to other complaints, but not to this one. It shows me they just don’t get it.

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★ 5

I love Genesys and excited to be going back after a summer break from the club. I've tried other facilities..and there's nothing like it. I appreciate the staff, management and like that it's always clean and welcoming. The monthly membership is not cheap..but in my opinion you get what you pay for.

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★ 5

Great club! Has a ton to offer, friendly staff! Highly recommend.

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★ 5

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★ 1

Over priced. 113 a month for a gym. It’s nice but compared to true luxury gyms such as lifetime it’s average. They even cost more that lifetime.

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★ 2

Need to open back up till 10 pm

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★ 5

Has everything you would ever want in a gym - a pool, availability of trainers, classes, machines and so much more!

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★ 1

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★ 5

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★ 2

Tennis courts are great. But, why close at 8:00? Just because the pandemic happens doesn't mean the gym should not stay closed at 10:00 ever again. Lazy. This place is politics.

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★ 5

Great gym and very clean

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★ 4

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★ 1

I went to this gym for two years. Staff was always friendly and helpful. Unfortunately due to covid closures and high membership prices I had to move gyms. Yesterday I went back into a gym I had previously loved to ask a few questions. Instead of answering my questions the two women in the membership office just kept repeating their covid policies to me. After rephrasing and repeating myself multiple times and by then the blonde lady is talking about the hospital's policies (meanwhile, I'm asking about membership) I gave up and left without any of my questions answered. Both women were incredibly rude acting as if they didn't have the time to be bothered. Guess I will be sticking with my new gym when the state opens back up. I would recommend employing staff that knows about membership in the membership office-not just covid.

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★ 1

I would never recommend this facility to anyone. The gym is really nice however I have not used my membership since Covid broke out. I have had 2 very close members of mine family pass away due to covid. My mother being one and she lived with me and paid half the bills. Now I'm struggling to help my sons that have lost their jobs due to covid. They are not being considerate at all only satying I'm not going to argue with you. I'm not trying to argue I'm trying to get someone to listen and maybe if you dropped your prices right now to help maybe then people could keep their membership but it just to high for me at this time. So I get told they will send me to collections when I tried to explain the situation. Do not buy a expensive membership from this facility because they do not care once you can not pay no more they just want money. Unfortunately I was not thinking about a gym membership while I lost my mother and sister and am severely depressed because now I'm a mother to my sisters kids and can not afford a gym membership when I'm trying to take care of 7 children and have no help. To be told we are all suffering wow ok.

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★ 3

I used to love this gym a lot. And I mean a lot! I still do. But their new employees are pretty rude, constantly getting put on hold when I call and usually I have a very simple question to ask that normally would take almost only a minimum of 2 seconds to answer. Instead they’d rather place me on hold for 5 minutes for a general question to be answered. May not be inconvenient for them but it is for me when I am in a hurry and trying to figure something out. Now they are losing money because I wanted to come buy a gym bag, but I was unsure if they had any. Unfortunately for them I won’t come and waste my time and buy a gym bag since I have to be placed on hold by Natalie every single time I call. Still love the gym itself but the new employees I could go without.

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★ 4

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★ 1

We opened our family membership there at the very end of December last year. We have six kids and pay a pretty large membership fee compared to other gyms. We really enjoyed going there for 2 months until COVID happened.

I called to cancel our membership today as we A.) are not comfortable going to a place where we may potentially be at more risk for exposure to COVID (especially considering that a majority of the clients are staff at the HOSPITAL it is a part of) and we also don't want to potentially expose anyone, as we have had COVID in our own household and the households of my ex husband AND my fiancees ex-wife. I have 2 children with disabilities who are also more susceptible to contracting. We have lost wages, had to take time off of work, had additional medical bills and B.) Had to move and no longer live in the area.

When I spoke to Lorraine in their membership office and let her know the situation and what we would like, she informed me that if I wanted to cancel it was going to be a $300 cancellation fee and that our contract was for 12 months and since COVID, the membership that was initially supposed to end in December would be extended another FIVE MONTHS. This is BEYOND ridiculous. She was also quite rude, not compassionate and was snotty in a matter of fact tone. They abide by their "contract" but can amend it and extend it however they see fit?! I am so upset right now that they would even WANT us to come back there KNOWING that we have had COVID in our house and potentially expose other patrons there. We are not only trying to protect ourselves but also protect others! We should be able to end our contract due to this reason ALONG with the fact that we had to move out of the area. I appalled by the ZERO compassion or concern for their membership and I'm also appalled by their lack of goodwill in unprecedented times. If I would have known that a global pandemic was looming when I signed us up, I most definitely would not have done it...but NO ONE expected it to happen and everyone has dealt with the situation in a different way and has been affected differently and clearly the management at Ascension Genesys doesn't care and is only concerned about gouging people with fees and extending contracts beyond their timeframe.

*Edit - I was just contacted by Lorraine again and they said they would not charge the cancellation fee. She was completely rude and basically made it out like I was threatening to bring COVID into the building, which I did not. I told her prior that I couldn't believe they would WANT patrons to come in who had it in their homes. I'm glad they are not charging the fee but still disgusted that it came to this and that I was treated so rudely and unprofessionally. Still don't recommend.

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★ 1

Very expensive, even compared to very high class gyms in Bloomfield such as lifetime. Would be nice also offer discounts to vets/first responders would can’t afford to pay their monthly price. Was pretty much walked out the door by a very rude lady in one of the back offices when talking about memberships and discounts... guess they are trying to keep a certain clientele.. unfortunate

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★ 4

This is the only club I am associated with since my return to Michigan, over 15 years ago! Love the club! Love the classes & people! I frequent the Kaiser spin classes. This particular morning, before Covid-19 I was in the class where they announce the bikes sales to take place but didn’t know when. I expressed an interest in purchasing a bike. I faithfully attend the classes. Harry was in Miami just before Covid-19 when the announcement was made.
I went to the “closed” gym and was told ALL the bikes were sold.
It’s very disappointing that I expressed an interest to Maranda, I would like to purchase a bike. I wasn’t given any consideration to get a bike; how did that happen?
I FELT that I should have been given that opportunity to purchase a bike. This is very disappointing to me and my husband does not know how this happened.

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★ 5

My husband and I love this club, the staff is very helpful and friendly and they have every activity you might want. I love the Zumba classes and the cafe.

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★ 5

Great placr

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★ 5

Have loved GAC for 20 years... Member off and on over the years. Family loved it when they were growing up in middle and high school! I still love it today and just rejoined! Great, great health club/facility.

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★ 5

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★ 5

My family and I have been members for years. They have everything. Love the steam room, hot tub, and then cool off in the cold plunge.

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★ 1

Wouldn't recommend swimming lessons there. They weren't very accommodating/organized andI kept getting the run around about if they could find an instructor for us.I don't think the instructor was fully on board because during the 6 week duration of the classes she canceled 3 times and never showed to.our last class. I felt as though she was being inconvenienced.by us because she had to take on the job. My 2 small kiddos kept looking forward to the classes and she kept canceling, so.it became frustrating for all. It was very disappointing because there aren't many swim class places around, otherwise we would've took our business elsewhere.

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★ 5

Paramedic course is awesome and the gym is great.

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★ 5

Staff is friendly, facility is spotless, and they have anything you could imagine in a gym!

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★ 5

My family and I love being here! We all utilize the gym and childcare facilities almost daily. The staff is very welcoming and friendly, facilities are clean and kids ask to go to kids corner!!!

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★ 1

Closes at 10. Really doesn't fit my schedule, lifetime fitness was $25 less a month and is open two extra hours. At least give us one more hour!

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★ 5

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★ 5

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★ 5

How often does someone take the time for a hand written note these days? I really appreciate it Sandy. Received a warm welcome, the club is outstanding...staff has been very attentive and professional. Thank you!

Bm

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★ 5

Great place and love the indoor track. Friendly staff and clean and nice equipment.

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★ 5

We love GAC. Everything you could ever want in a gym and the staff is awesome!

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★ 1

Staff treated others with very little respect. They denied when accused of behaving this way and called us liars straight to our faces. This ruined our trip and made us feel as though we wasted our time. We have been members for 14 years, but there is a low chance we will visit again.

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★ 1

I had an absolutely horrible time! The staff were very rude and then denied saying anything at all when confronted. They yelled at a few kids for unessasary reasons and threatened to kick them out of the pool! There were a few other kids who were behaving much worse and yelling at the other kids was unneeded! I will not visit this facility again!

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★ 1

This place was horrible the staff members are very mean,and tell bad lies.

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★ 5

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★ 5

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★ 5

Aric Sperling is an awesome trainer at the athletic club. Very knowledgeable and very personable. I'd highly recommend at least one session with him. Genesys all around is a great facility.

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★ 5

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★ 5

great place for the fam

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★ 4

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★ 5

Excellent gym all around! The staff is friendly and helpful, equipment is top notch, it's always clean, and the instructors and trainers are truly there to help you along on your personal fitness journey. There is something for everyone! Even our kids (2 and 4) love to go there weather its to swim as a family or to play in kids corner while mom and dad work out. Its been so great for our entire family. Worth every penny.

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★ 5

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★ 5

Best gym I've ever worked out at! I am really bad at just "doing my own thing" but Genesys has an amazing class program. They have different kinds of yoga classes (Ashtanga
Vinyasa, slow flow) Pilates, body combat, body pump, Zumba, swimming, tennis and so much more! Don't get me wrong they have an amazing gym aside from classes, and personal trainers, if you can afford them. All in all its a really great place to feel inspired and ready to work out!

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★ 5

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★ 5

Great athletic club, friendly staff. Pricey, but worth it.

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★ 5

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★ 5

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★ 5

Awesome facilities and great staff, More equipment that actually serves a purpose, rather than to looking
full.

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★ 5

Caleb Hite deserves a raise. I've never seen someone bring such passion to folding towels.
I love getting my pump on there. With a clean, folded towel waiting for me after thanks to Mr. Hite.

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★ 5

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★ 5

It's the best.

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★ 5

Genesys Athletic Club is a very clean facility with very friendly staff. They have personal trainers that push you while encouraging you. It is a great gym filled with any kind of workout equipment that you could imagine.

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★ 5

I love the "Body Pump" it helps me along my journey #workingmomsgetfit

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★ 5

An awesome gym! Always clean, most of the staff bends over backwards to make you feel welcome. The gym is busy but you can still find equipment to use, unlike other gyms I have been to that you have to wait just to get on anything. I find it to be a bit expensive for me but if you have to money it is well worth it. I also have a hard time with my work schedule making it to some of the classes. The classes are great though.

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★ 5

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