★ 1

Equipment wipes are never stocked and the showers are consistently moldy. It's pretty unacceptable considering how much I'm paying them monthly.

*edited after a year* Dec 2 2025 - showers are nastier than before. There's a visible layer of funk in the corners of the showers and mold on the ceiling. Pools down.... again. Ran home to shower in my own bathroom. I should invoice them for my gas money. Figure it out guys.

I'll say this tho... equipment wipes are routinely available, so that's good.

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★ 1

Around 10pm, Nov. 18, 2025, when going to the room of swimming pool, I feel a strong smell. I found a man with long hair is adding chemical in the maintenance room without closing the door. After swimming for about 10 min. I feel chest pain when breathing. Therefore, I stop immediately. The smell may be chlorine. When checking the correct procedure of adding chemicals to swimming pool, it said the wait-time for the swimmers should be at least 30 min. after adding the chlorine. LA fitness does not follow the guideline.

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★ 1

Bad fitness and bathroom not clean and customer service Stealin my jacket When i'm there For this.
Fitness zero service👎

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★ 2

2 months and they still can not fix the hot-tub

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★ 5

Been going here for 10+ years up until a couple months ago. Called to try and work things out but unfortunately had to deal with a young lady by the name of Avery. She was incredibly rude. She has no place in customer service in my humble opinion. God bless you miss Avery 🙏

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★ 3

The hot tub has been broken for over a year. The sauna keeps braking down

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★ 1

I will never get a membership at an LA Fitness again! They opened a brand new location at 16 and Van Dyke a few years back, less than a mile from my house. I bought a three year membership in full and after a year of having it they closed that location. All I wanted was a prorated refund and they refused to give me one.

Now it’s either this location (Mound/Hall Rd) or Mound and 13 Mile. From what I know Mound and 13 Mile has problems, like shootings in the parking lot. Additionally, the equipment and facility is old and rundown. This location is old and run down too, but it at least doesn't have shootings in the parking lot! The equipment is old and falling apart and the facility itself isn’t far behind. Additionally, for some reason there’s always old men bathing in the sinks. Yesterday there was an old man working out with no shirt, shoes, or even socks on. You can barely adjust the pulleys on any of the cable machines. Padding on all of the machines and benches is falling apart. It’s always warm, so I’m guessing they’ve got AC issues. The cycle room has no fans and is too hot with no airflow . The locker room/showers/bath room is always nasty and gross. I’m really close to just walking away from the last two years of the membership I bought and just finding another gym to go to!! There are too many other nicer locations to deal with this garbage! I’d recommend staying away from LA Fitness altogether, especially this location!!

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★ 5

A modern fun place to workout or relax

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★ 1

Filthy! No matter what time of the day you come, you can guarantee that the floor won’t be free of hair and other debris. Machines won’t be wiped down from people’s dried up sweat, wipe down towels left everywhere. And being in this condition at 5:30 in the morning definitely means no one is cleaning the night before if at all.

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★ 4

Alternative to our preferred LA Fitness on VanDyke after they closed. A bit more compact. Not as many free weights in the training area.

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★ 1

Hot tub closed for a year poor mangement old equipment baskeyball court always closed over dumb things for weeks

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★ 5

Super clean and a great setup

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★ 3

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★ 5

Clean and well-maintained LA Fitness location. It has great amenities including a pool, squash courts, a basketball court, and plenty of equipment for all types of workouts. The atmosphere is quiet and relaxed—perfect for a focused, personal workout. Highly recommend for anyone looking for a well-rounded fitness experience.

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★ 1

The leg extension machine has been out of service for more than two months. This place is really going downhill and getting worse every day

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★ 1

I was paralyzed after drinking from fountain water machine and being in drity swming pool , I end up in emergency room with half of my face paralyzed getting multiple viruses...I did canceled my membership and I'm taking leagal action against LA fitness in sterling heights..its post it in the media and the health department will notified....I have all images and reports from the hospital..

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★ 1

Facility is in disrepair and there is no sense of urgency amongst management to address it. The whirlpool has been broken for 6 months but my membership fee remains the same.

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★ 1

Literally just sat there for about 10 to 15 Trying to sign up for a Membership none of the sales reps even acted like I was there. There were two people there doing nothing for 15 minutes. I literally went to the bathroom, came back and sat down and still nothing. This place is really down the drain in the last few years. I shouldn’t have to wait 15 to 20 minutes to spend my heart earned money

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★ 5

Clean and nice gym and helpful staff

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★ 1

Filthy. Lots of equipment that is perpetually “being fixed” but remains broken. A/C barely works. Whirlpool broken since October. Many weights missing. I don’t think one item has been cleaned or wiped since this place opened. Hundreds of additional members added to crowded gym from closed new location at 16 & VanDyke. Do better LA Fitness. Have integrity and take care of what guests are paying for and expect when joining!

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★ 5

Jerry T. is the best trainer by far. L.A. Fitness made a great decision when they hired him! Jerry personalized my workout plan to my needs. He has an intuitive nature that gives him an uncanny ability to relate. He knows when to tweak the regimen and when to push. Jerry makes you feel like your personal fitness matters. My doctor was pleased with my progress and thinks that working with Jerry was one of the best things I could have done. I never would have made the progress I did without his knowledge and support! I could see him training future trainers some day. He knows his stuff!
Update: I’ve lost 20 pounds and dropped an entire size in a few short months; my doc said I was at risk for heart attack or stroke. That risk has significantly decreased and I look forward to when that diagnosis is removed; my resting heart rate used to be in the 100’s and would go as high as 160. It’s now below 70; I had severely limited range of motion in my left shoulder and a lot of muscle imbalance. I can now move my shoulder freely in full range at any given time, and my balance is restored; my sleep doctor said that by Fall, there’s a good chance I’ll say goodbye to my CPAP machine; I could go on! The words, “Thank you, Jerry!” aren’t enough!

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★ 5

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★ 5

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★ 5

⭐️⭐️⭐️⭐️⭐️

I’ve been working with Jerry T. for over 2 years now, and I can’t recommend him enough! He always pushes me in the best ways possible, meeting me where I’m at and lifting me to another level. His workouts are organized, purposeful, and tailored to my unique needs. From refining my technique to introducing fresh, unique activities that keep things exciting, he makes sure I’m constantly improving.

He’s incredibly encouraging and provides clear instructions every step of the way. I love how he checks in on both my mental and physical well-being—he really has a whole person mindset that makes me feel supported and seen.

Thanks to his recommendations, I’ve gained mobility, muscle mass, confidence, and stamina. He knows exactly how to stretch me to reach my goals and ensures my progress is always healthy and sustainable. If you’re looking for someone who truly cares and has the expertise to back it up, I highly recommend
him!

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★ 5

This is a review for personal trainer Jerry T.
I’ve trained with Jerry for 2 years and seen my strength and fitness improve significantly. He is great at customizing workouts to meet my goals. I had a shoulder problem last year and he was able to adjust my workouts to continue to build strength without aggravating my healing injury. He is very knowledgeable, willing to work at my level, is interested in my fitness success, and is overall a nice person.

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★ 5

Jerry has been my trainer for a little over a year now and I've been seeing some great progress. Would highly recommend.

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★ 4

Update: I forgot to add I have lost 13 lbs since starting with Jerry! 10 lbs from my goal.

My trainer Jerry is extremely knowledgeable, pushes me and keeps me safe. We start and end every session making sure I have no injuries or concerns. We discuss my goals and accomplish them. Jerry gets 5 stars. The facility itself could be more updated. That's why I give them 4 stars. The staff is very welcoming.

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★ 5

My review rating is for my personal trainer, Jerry T. I started working with a personal trainer in 2016 and have consistently worked with one twice weekly ever since. I've been working with Jerry for about 18 months and I am very satisfied with my progress. When I first came to this gym, the trainers I worked with lasted only a few months before they quit. I went through three trainers in less than 18 months before I started working with Jerry. I appreciate that he tailors the workouts to my needs, pushing me to work hard while taking into account my physical limitations. Other trainers did not do this and I was injured while working out with them. I appreciate Jerry's professionalism and hope to continue to work out with him for many years to com. Jerry is the reason that I drive the extra distance to come to this LA Fitness gym.

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★ 5

I've been training with Jerry at the gym for nearly 1.5 years, and I'm thrilled with my progress. His expertise has helped me lift heavier weights and boost my endurance significantly. Jerry pushes me by incrementally adding weights, ensuring steady and safe improvement. He's professional, encouraging, and customizes every session to my goals. I highly recommend Jerry to anyone seeking a dedicated and inspiring personal trainer!

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★ 5

I train with Jerry and he does an amazing job! He’s extremely knowledgeable and puts together a great program each day. He’s always willing to answer any questions or offer an explanation if asked. I’m very happy with my results so far and am looking forward to training with him more!

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★ 5

Enjoyed working with Nicole from LA Fitness on Mount Rd, Sterling Heights. She was very friendly, professional, patient, very dedicated to what she does. Thank you very much!!!

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★ 5

Wonderful club. Matt the operations manager is super kind and caring toward everyone. Everyday he makes you feel welcomed. The place is also always clean and all equipment actually works at this location.
When staff makes you feel loved, that's a place you want to return over and over.

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★ 5

Selena and her amazing customer service needs to be noticed as soon as possible she helped all my friends out

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★ 5

It was great working with Salina she helped me sign up and go through the whole process , Very professional and kind.

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★ 5

Clean location with amazing staff! Came into town with my boyfriend for 4 days to visit family and Selena was so accommodating, giving us a great rate on guest passes and recommendations for restaurants, after-workout protein shakes, etc. We couldn’t have asked for better service and will certainly return to this gym when we come to the area again. Anyone who is looking to join the gym should ask for Selena, she’s the best!

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★ 5

Kelly of the Cleaning Crew has inspired me to write this review, I admire her Work Ethic. Janitorial Work isn’t for everyone, but most people would prefer a Clean, Safe, and Healthy Environment. I respect and admire the individuals who take on this role, because they are needed! National Custodian Appreciation Day may be October 2nd, but whenever I step inside of a clean public space, I am grateful for the Cleaning Specialist and Team responsible for keeping the people Safe by ensuring a Clean Environment. I think it’s important to recognize and acknowledge the Hard Work and Dedication of Custodians and Cleaning Staff, every day! Kelly, thank you for all that you do to keep LA Fitness a safe place for people to workout. You are truly appreciated! ❤️

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★ 5

Nice gym clean roomy great staff

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★ 1

Spa doesn't work and it's been 4 months, and staff are no where to be seen

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★ 1

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★ 5

Highly recommended! Selena and her team were very welcoming and friendly!! The gym is clean with lots of different machines and weights. I wish every gym was this hospitable!

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★ 5

Paula is a wonderful teacher

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★ 1

The hot tub been broken for 6 months and they have no intention of fixing it what a cheap management they don’t care about their clients

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★ 5

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★ 5

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★ 3

Often out of paper towels. Messy locker room. NEVER any hot water at the sinks. Usually a clean gym, well kept, friendly staff.

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★ 5

My best number one

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★ 1

and usually have great experiences at other locations, but this location has been a problem because of one employee. This isn’t the first time this has happened. She’s always rude and hostile, and one of her coworkers mentioned she might be going through personal issues, but that doesn’t give her the right to treat like this she not let me in me and my wife she said go out. I don’t know why.
My wife, she’s guested with me by the way and I pay for her

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★ 1

We’ve been members of LA Fitness for over 12 years and usually have great experiences at other locations, but this location has been a problem because of one employee. Last night at 10:55 PM, she came at us aggressively, demanding we leave immediately. We explained we still had five minutes and would be out by 11, but she started yelling and even threatened to revoke our memberships.

This isn’t the first time this has happened. She’s always rude and hostile, and one of her coworkers mentioned she might be going through personal issues, but that doesn’t give her the right to treat paying members this way. What makes it worse is the double standard. Other people are often in the locker room past 11:10, and she doesn’t say anything. When her friends are there, she stays until 11:15 herself.

We’re always respectful and follow the rules, but her behavior makes this location frustrating to visit. Something really needs to be done about this.

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★ 1

Worst LA fitness location! Hot tub has been broken for months, sauna always goes down for days sometimes weeks. Extremely dirty with employees constantly sitting around on their phones doing nothing .

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★ 1

This might be the worst LA fitness location yet. Hot tub had been broken for months and isn’t getting fixed. Sauna is always breaking. All equipment is rusty or broken. Whole gym is dirty, Ac is never on always 5 people sitting behind the best on their phones doing absolutely nothing while there’s paper towels, &wipes on the floor, garbage is overflowing. I had to switch locations bc of how bad it is… do better.

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★ 4

Spacious and good equipments

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★ 1

I've been a loyal customer of LA Fitness for nearly 10 years, but unfortunately, the quality of service and maintenance has been going downhill. The sauna has been broken for over 10 days now, and all it needed was a light bulb replacement—it’s shocking that something so simple is taking this long to fix. The jacuzzi has also been out of service for the same amount of time, and it’s clear that no one is working on it.

On top of that, the gym equipment is old and poorly maintained. It seems like no one is taking care of the facility anymore. For a place like LA Fitness, which charges premium membership fees, this level of neglect is unacceptable. It’s frustrating to see such bad service at a gym I’ve supported for so long. They need to step up their game, start maintaining their facilities properly, and prioritize timely repairs if they want to retain loyal members.

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★ 1

Supper inefficient with fixing their Sauna. No sense of urgency.

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★ 3

It’s ok nothing to brag about

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★ 5

Love the Silver Sneakers program and the instructors

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★ 3

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★ 4

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★ 1

I’ve been a member here for a while, but my recent experience with Omar at the 19 Mile and Mound location was terrible. He was dismissive, unhelpful, and acted like my questions about my membership and broken equipment were a nuisance. I expected better customer service, especially given the price of membership. Very disappointing

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★ 1

I recently had a very disappointing experience with an LA Fitness employee named Omar. Unfortunately, he was incredibly unprofessional and dismissive in our interactions. When I asked for assistance with equipment, he seemed bothered and unwilling to help, even rolling his eyes at one point. I expect staff to be courteous and respectful, but his attitude was anything but that. It’s disheartening, as I come to the gym to have a positive experience, not to feel belittled. Management should seriously consider retraining staff on customer service, starting with Omar.

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★ 5

Some real nasty customers in there though

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★ 5

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★ 2

To expensive

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★ 1

I don’t recommend this gym at all they just want to steal your money without your permission. Whatever they tell you don’t believe them because they will charge you card anyway. Jordan specifically lies to people and have them sign papers without explaining everything and you will end up seeing charges on your bank account. Don’t help people out all they care about lying and charging people. I been through that and the management even worse don’t help at all

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★ 1

pretty poor experience - new to the area and went online and got a three day trail pass to check the gym out. When I got there, I told the person working the desk I had a pass and was trying out the club. She told me to just scan the QR code on my phone. No offer to show me any of the amenities or even where the locker room was. Luckily I just followed someone hoping they were going to the locker room. Facility seemed to be just clean enough to not get health code violations. The locker rooms stink and the sauna is disgusting. Decent amount of equipment but was disappointed in customer service. Would not recommend.

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★ 5

Great classes the teachers are very knowledgeable
Staff are always friendly

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★ 4

Everything in here is like brand spanking new, it almost seems too perfect.

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★ 5

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★ 5

amazing place ever! gabby is very kind!

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★ 5

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★ 4

Visited this location because I was staying in town. Definitely not as clean or tidy as my typical LA but I do feel it could be worse. Hopefully just understaffed is the reason. Bathrooms weren’t sparkly clean but good working equipment for the most part

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★ 4

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★ 1

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★ 1

Editing review today. They don’t update app when class is cancelled and no one that works here has any idea what is going on. What a terrible company and an even more terrible location

Not a super clean gym. But my biggest peeve is the loud music in equipment area. No one wants to hear random loud music when working out. People have their own music. I need to turn my headphones up all the way to drown out their music.

Also they don’t keep the class schedules up to date on their calendar. For example on Memorial Day the gym was actually closed most of the day but the app still said classes were running so wasted my time driving there for no reason.

The redeeming feature is Jill the Zumba instructor. Her class is great.

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★ 5

Nice gym. Everything is clean and well maintained.

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★ 5

The Facility was absolutely spotless during my visit today! Thanks to all envolved! Makes my experience a happy one!

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★ 5

Girls are very thick, would recommend.

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★ 2

LA Fitness or whatever they want to call themselves nowadays really should invest in a quality (read: fast, easy to connect, reliable) WiFi system. Also, this club stinks of BO and many of the member facilities (hot tub, faucets) are chronically broken, or, “scheduled for mAiNtEnAnCe” as they like to put it. As a grandfathered in member of almost 15(!!!) god amn years I expect better. Harumph! (Ok that last bit was a joke, but all the rest down to the expect better are the complaint hehehe)

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★ 4

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★ 1

Very poor membership experience, specifically to cancelling of personal training Memberships. (Corporate customer service not helpful at all)

No clear distinction between managerial roles, gym staff, and people with authority to really help.

difficult to point out and reach to one consistant person to talk to about meberships despite being a member for more than a year.

No clear documentation/email reciepts of complaints/ conversations. Nothing is provided in writing.(neither physical nor electronic) Makes me feel like LA fitness does it intentionally to not leave any traces of conversations, Making it difficult to decline transactions through banking organizations.
Disappointed! Not once but twice.

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★ 5

First visit, very clean all together

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★ 1

This gym is probably the worst gym i have ever been to!! It is so dirty and full of old rusty equipments and the locker is always smelly and so humind for no reason! This place needs renovation!!!

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★ 4

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★ 5

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★ 4

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★ 1

Sauna was broken down for more than a month, and their "smoothie bar" is constantly unstaffed and closed. Staff isn't friendly at all and not willing to help in any way. Better off getting a membership at the edge fitness or the lifetime down the street.

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★ 5

Selina helped me a lot and made it very easy for me. This gym is nice compared to other gyms i have been too

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★ 1

Frank L. Cycle instructor for 5:30 p.m. on Thursdays is very rude and disrespectful. I couldn’t believe he told me to remove my headphones/earbuds. Then proceeded to blast his country music. I thought it was a joke so I put my ear buds back in and he told me again that I couldn't have my earbuds in. I politely left and notified the front desk. The situation could have gone completely different if I had stressed the issue and asked for some documentation on why my earbuds weren’t allowed. Customer service was horrible or maybe because I’m a person of color my experience was different. I probably won’t let this go. Maybe I’ll just go back to Planet Fitness.

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★ 1

Equipment broken, staff kicked us out 10 minutes before close, not the cleanest, sauna has been broken for a month. Worst LA I've been to

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★ 5

I took advantage of the free three day pass. Nice club with a pool and hot tub. Clean bathrooms and all the machines work. The sales team gave me a lot of options to consider, which is a breath of fresh air. I'll be back.

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★ 1

Sauna been out for a month and half it don’t take this long to change the wood 😂 this location is horrible

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★ 5

My guy rob, is super cool. Very nice to me and my dad. He was the one did that did cpr and saved the man on the basketball court! Great location.

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★ 5

Great gym , clean excellent equipment, basketball courts, racquetball, sauna. 👍

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★ 5

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★ 1

This place is beyond outdated when it comes to equipment and if you want to bring up cleanliness flat out disgusting. The sauna here is saturated with old wood that has been sweated on for atleast over a decade . Ownership or as a corporation this place needs a remodel to the fullest extent its unfortunate that this place has to be so unsanitary and outdated theres no reason for an establishment to operate like this!

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★ 5

Registered today, get back to you.

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★ 4

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★ 5

Rob Bradley was so accommodating to me when I used my 7 day guest pass. One of the nicest La fitness’ I’ve been to as far as staff, cleanliness, and energy

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★ 5

staff is friendly, feel like I belong,classes are perfect for a great work out!!!

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★ 1

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★ 1

This location so nasty people enter to swimming with no shower. And enter to hot spa with slider

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★ 1

The female receptionist with the fake eyelashes is extremely rude.

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★ 1

Monday 1:15 PM. The new management appears to lack understanding and makes questionable decisions. They seem to undervalue guests, as evidenced by a sign stating "bring guest" but then charging my guest. It's perplexing why they would do this, seemingly just to extract money and take advantage of us. Furthermore, my guest had been a member for years but had a change of address. It is important for you to show respect towards our guests!

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★ 5

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★ 5

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★ 4

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★ 1

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★ 5

Love the pool!

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★ 5

Great place, friendly people, very well maintained and clean

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★ 1

Signed up for a membership, informed them the only reason we were coming to a gym so far from home was because of their kids club. For a month out of a month a half they pressured my wife for personal training. Today 1 and a half months into our membership we were informed kids club was closing in 10 days. We cancelled our memberships. What a waste of sign up fees.

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★ 5

Great gym, no complaints. Has excellent availability and includes everything I need.

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★ 1

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★ 3

Big troubles with pool and sauna. Limited communications unless you complain. This location is not "around the corner" for me. So after putting up with traffic and road construction I arrive and learn, after I have checked website 2x, that the pool has been closed for 6 days according to sign on the door. But Aquafit is not cancelled on website? Decide for yourself. Not the first time this has happened sometimes I have not checked prior to travelling there. There are other locations.

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★ 1

Most of the workout equipment is rusted and difficult to use. It’s humid in here probably because the A/C isn’t turned on much. Management obviously doesn’t care about this location.

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★ 5

Visited this location today to check it out. Terrance at the reception was very welcoming and helpful. Very good experience and a very good location.

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★ 5

Love this La fitness! It’s clean, the staff is friendly and they offer a great variety of equipment- from beginner to heavy lifting, they have it all !! Def a step up from some of the other gyms in the area!

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★ 1

Men’s sauna bench is damaged, trash everywhere, I’m beginning to think the Operations Manager is an imaginary person because everytime I go there I can’t get my ID picture updated because he or she or whoever is the only one that can update it and they are never there.

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★ 5

Very friendly staff, GM Al helped me out tremendously in getting started with my fitness journey and set me up on a plan with a good deal and even offered help for personal training. Definitely would recommend!

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★ 1

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★ 1

I had the worst experience ever, on my membership I’m allowed to bring two guests and they wouldn’t let my guest in
The lady at the front desk was very rude and disrespectful

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★ 1

No complaints about the Facility, but today is the second time this week that no one is here to open the club. Earlier this week it opened a half hour late, today (Friday) it is almost 2 hours after opening time and it is still locked up with no employees.

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★ 1

I'm going to switch my membership to another gym because this location they always late than never on time today it's May 11th 2023 and it's 6:20 in the morning and there is nobody they know they know more open to 5 this is the second time

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★ 5

Clean gym and great group fitness instructors.

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★ 5

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★ 5

The mound and twenty miles is better than Troy one

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★ 1

Very dirty!! Hair everywhere you look, pretty disgusting!

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★ 5

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★ 5

I just want to offset some of the one-star comments. I go there every day and it's great. It seems like they have a dedicated facility manager cleaning constantly. If there's any gear adrift I would blame the members who don't clean up after themselves. It's a community, not a hotel day spa.

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★ 5

Weekend customer service is great.
The girl is very friendly.

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★ 4

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★ 4

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★ 5

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★ 1

Dirty, Equipment is missing safety features, equipment is in horrible condition, bikes and stairs constantly making noises when in use. Would not recommend going to.

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★ 4

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★ 3

The gym is large and has plenty of equipment Along with the gym and swimming pool i’d recommend a membership here. However the trainers at this specific location tend to hound the members and are very car salesmen-like in their approach. It’s rather irritating to have to occasionally fend them off on my way in for a quick workout. Also LA Fitness as a corporation really doesn’t take of their trainers in terms of pay. So the root cause of the whole situation is the corporation and not the trainers.

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★ 5

Great atmosphere also clean gym with basketball court and good people 👍

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★ 5

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★ 1

If I could give this place 0 stars I would. Most of their workers are rude, selfish, and don’t care about their members. We pay a good amount of money to come to this gym and they’re almost always rude. One worker shut off the lights on me while I was in the shower. It was 15 mins till close and he literally turned the lights off while I was in the shower… I could’ve fallen because it was so dark. and he gave me no warning at all saying they were gonna close. Also, the manager is terrible and makes up their own rules. Moreover, the hot tube is nasty and most times not hot enough. It seems like they don’t care about their members. There is one young lady in the front that has an attitude every time I walk in and it makes me sick to my stomach that people like this actually work here. I expected more LA Fitness.

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★ 5

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★ 1

I joined LA Fitness because my employer offered a membership at a discount and the location of this particular gym is literally 3 minuets from my home.

The amenities are terrific, the equipment is plentiful and the classes and virtual offerings are good too.

So, the only upside to this facility is what they offer their members, I will grant them that compliment.

With every new membership, you are granted a "complimentary fitness assessment" to see where you stand physically for working out. You have an appointment with a trainer and you end up opening up about your health goals, your struggles and what you ultimately want to accomplishment with your health and fitness journey.

The trainer that I had did an adequate workout and attempted to motivate me throughout the process with your typical catchphrases of "You can do it", "Push yourself", "Look at you go!" and also complimenting me for taking initiative to make a change to my health and well-being.

After the session, we went back to his desk and he gave me a pitch of him being my personal trainer. He presented me with the numbers and cost for his services, and I said that I would have to think about it and get back to him.

He then pressed me for my every day expenses to see how he can make it work with me hiring him. After the second time of me thanking him and wanting to think about it, he brought over his manager who basically said that I "wasn't serious about getting healthy" and then used the personal health concerns that I was vulnerable enough to share with the trainer against me, along with intense pressure and manipulation tactics.

I had to abruptly leave in order to get out of there because they were literally writing a "pros and cons" list of why I shouldn't sign up right then and there for a trainer and was trying to quote Benjamin Franklin... It was weird to say the least.

As I was walking out, the trainer chased me into the parking lot and begged me to set up another meeting with him and then chastised me when I said I couldn't meet with him this week and I would call him.

Plot twist: I am not calling him back, I canceled my membership and here I am leaving my review of my bizarre experience.

I mean, is this a gym or a cult?

Planet Fitness would NEVER!

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★ 5

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★ 1

This location actually has no reason for visit at all, if your not paying for signature than you are better taken care of for a better price at planet fitness, place sucks unless you want basic workout equipment

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★ 1

Went in to cancel my membership and was told that I had to wait for some other guy to come cancel my membership so I waited and waited up front until I got fed up and insisted I speak to whoever it was that cancels memberships. Guy up front says that manager is doing some plumbing work in the back which is just baffling. They’re scammers and will do anything and say anything to stall you canceling your account. If I could give this review negative stars I would!

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★ 5

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★ 5

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★ 2

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★ 5

Great gym! Pretty much everything you can ask for except a steam room

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★ 5

Clean and well maintained

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★ 5

Emma is #1.

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★ 4

Great People and facility.

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★ 4

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★ 1

1 star until they clean around the dumbell benches. Need to move the benches and vacuum and mop under them. We put out phones and water on the ground there. There's hair and debri. It's pretty bad.

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★ 5

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★ 5

The environment is awesome, very respectful to their member and the PTs are stupendous especially Zuhair, he’s the one to go to if you need training.!

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★ 1

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★ 1

If I could rate this place 0 I would, the man and woman in the front questioned me about my faith as I walked in a little high not knowing I have pancreatic cancer, he then began to ask me to name bible versus and told me the chain on my neck doesn’t mean I’m good.

Source: Google

★ 5

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★ 5

Good and clean location

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★ 5

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★ 1

I got scammed. They said my membership has guest privileges and it doesn’t. They made me pay an enrollment fee when there’s an option to get the 0 dollar enrollment fee with guest privileges. I also spoke with the manager and he told me to call corporate rather than take care of my issue only to find out corporate wouldn’t give me a refund. So he already knew that they weren’t going to give me the refund but decided to waste my time. Not to mention dumbbell weights are missing some workout machines are sticky and dirty. You have random people walking in that don’t even have a membership. Worst gym experience ever. They would have to pay me money to come to this gym

Source: Google

★ 3

🔥 🥵 I give it 3 stars for being clean but seriously. This gym is TOO HOT. They have the heat cranked in September. I was sweating like a pig only after 5 minutes of cardio. There is a sauna in the back. No need for the gym to be as hot. Very unhealthy & gross. 🤢 everyone is dripping sweat in here. 🤮 stinky 🤢🤮😷 So unhealthy. The personal trainers if they were really certified would know that & do something about it. I give it 1 star for being too hot but 4-5 stars for being clean & having dumbbells which the Warren location is missing many of of theirs.

Source: Google

★ 5

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★ 1

Couple days ago my son went to the gym and he was not allowed in. The new general manager, dave, didnt allow him in due to the fact he is under 18 and didnt have a picture in the system. He was asked for his license which he gave them. The policy is if you are 16 or older with your own account you can enter. After i made a complain to this location i got a call back and the guy on the phone was saying my son didnt provide a license when he did. They can just check the cameras. The guy on the phone said to come back so he can get his picture taken and be able to enter the club, so why couldn’t they just take his picture and let him in the first place??? Such an unprofessional and discriminatory location.

Source: Google

★ 1

There is a new manager that seems to make up his own rules as he goes along. He denies entry to valid paying members, in accordance with his whims, or maybe biases. It smells of discrimination. When one individual makes and breaks rules on his own, it adversely affects the corporate business of LA Fitness. The corporate HQ needs to remedy the situation soon.

Source: Google

★ 1

Horrible new general manager (Dave).I went around 1pm yesterday and he denied me entry. He said my account didn’t have a picture so he needed to see my License. Gave him it and told me that I cannot enter as I am under 18 and I should be accompanied by an adult. I have been going alone for a little over a year with no issue. The rule is you need to be 16 to go alone and I have my own account. He kept saying how he is the new manager and won’t let me in and how he holds the power to revoke accounts. I have never had an issue until he came. La fitness should know who they are hiring and should hire someone that knows the policy and has experience.

Source: Google

★ 1

Unfortunately this branch of LA fitness was good, but now it is going down. There is a manager called Dave, doesn’t respect the members and create his own rules. He doesn’t have the skill of communication with people and he can’t manage the respectful conversation. For no reason he just dismiss the old members from the gym for unknown reasons. I hope the corporate listen to the members complaint and change him.

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★ 5

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★ 1

Not clean

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★ 5

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★ 5

Austin at the sales desk was very helpful.

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★ 4

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★ 1

People working there no good and not respect

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★ 1

I was harassed by staff using a live link to the city. They told me to call a previous customer who called a couple days earlier . They said I changed a part and he had a warranty . I talked with the customer and explained he only has a one year parts warranty which expired 4 years ago . I was threatened and told by the city man that I would not be able to have a business anymore. This is outrageous and unlawful .They had no lock on my phones. This is a serious violation of the law

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★ 5

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★ 1

Bathrooms are disgusting! My lock was stolen and no AC ! Very humid and no one cares 👎

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★ 5

I love this location for being clean and neat, also I love going there for the zumba class specifically with Mrs. Jill. Mrs. Jill is the BEST I recommend trying her zumba class so much fun.

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★ 5

Zaan is an awesome guy with great integrity. Best guy to go to if you want to know every detail of what you’re getting into. Great guy.

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★ 5

A great all around gym. Not too specialized and has what you need no matter what workout you are trying to accomplish. Super helpful and amazing staff. I just found my new gym for sure.

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★ 2

Hand sanitizer stations aren't always working or filled

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★ 2

Not the most honest place. I forgot my earbuds at the sterling heights location and I didn't realize it till I got to work so I called them to check and it turns out a member found them in turned themin to the front desk so I asked them to put the them up till I get off of work and I would pick them up then but when I got thr they magically disappeared the worker couldn't find them so they asked me to call back and talk to the manager because he was gone by the time I got thr. They basically gave me the run around for a week before telling my thr is nothing they can do thr just gone .I was gonna call corporate but one day after another passed by and I just let it go. Very disappointed

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★ 4

Great staff. Could use newer machines.

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★ 1

I signed for 6 months with the trainer and I traveled and they keep taking money out of my account for a couple more than 6 months they took about 700 bucks out of my account for no reason ..!!

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★ 5

They gave me free ice cream very Z gave me good service.

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★ 5

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★ 1

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★ 4

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★ 5

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★ 4

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★ 5

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★ 5

Very clean facilitie.. Go after noon it's not to busy.

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★ 5

Great facilities

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★ 4

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★ 5

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★ 3

Yes its clean most messes are from lazy patrons. NO ONE WEARS MASKS, (our trainer is unvaccinated and ...no mask)...on the positive we go in the morning and its seldom crowded

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★ 5

Big changes. Place is clean. People use the sinitizer provided by the gym company.

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★ 1

Got a memebership when it was an LA fitness, esporta bought them out and now the gym is cheaper. In order to get that cheaper price they are making members pay another initial on fee and they refuse to waive it even though I’ve been going to this gym for almost 2 years

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★ 5

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★ 5

Nice people, clean place.

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★ 5

Recommend it

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★ 5

Nice place, have pool with jacuzzi, dance room and many exercise machines. A complete place an now with Esporta the price is good

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★ 5

Met a guy named Jim here I kissed him we worked out good place to network

Source: Google