★ 5

Source: Google

★ 1

I moved to Ann Arbor at the beginning of the year so I decided to cancel my membership at this location as it wouldn’t make sense for me to drive almost 40 min to Canton. I reached out to TOM to let him know that I would be canceling my membership, he said that all I had to do would be to return the key card and after 30 days it would be canceled, and so I did exactly that, I reached out to him to let him know that I returned the key and even thanked him. Well….
Come to find out 6 months later going through my bank statements that his been charging me for the past 6 MONTHS after my membership was supposedly cancelled.
When I reached out to him all I got was: “I’ll look into it”. I mean NOT EVEN AN APOLOGY for HIS mistake? That’s assuming of course that he didn’t charge me for 6 months just to rob me. Anyway, after nearly a month of not hearing from him I got concerned that I might get charged again so I decided to reach out again only to get a text saying I wouldn’t get charged anymore. When I asked about the $240 for the 6 months I was charged I simply got ignored as if it was pennies.
It is ABSOLUTELY DISGUSTING the way this man runs his business and takes advantage of people, portraying himself as a good person who helps the community. The owner TOM HIDES and takes NO ACCOUNTABILITY for his mistakes showing his true character.

Do not waste your time or money on a business that is run by a person that shows 0 care for the very people that feeds him and his family.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

5 Stars – Outstanding Gym and Even Better Service!

Snap Fitness is hands down the best gym I’ve ever been a part of! The facility is always clean, well-maintained, and equipped with everything I need — from top-tier machines to a comfortable, welcoming environment. It’s the perfect place for anyone serious about their fitness goals, whether you’re just starting out or have been at it for years.

But what really made my experience stand out was the amazing customer service — especially from Tom. He went above and beyond by hooking me up with a Prime Fitness pass I got through Walmart, and he did it incredibly fast. I was honestly impressed with how quickly he responded and got everything set up. It made the whole process stress-free and smooth, and I felt genuinely taken care of from the start.

The 24/7 access is super convenient, and the gym never feels overcrowded. Everyone here is respectful, focused, and creates a great atmosphere to work out in. You can tell the staff truly cares about the members and the community.

Huge thanks to Tom and the whole Snap Fitness team for making this place feel like more than just a gym — it’s a second home. Highly recommend to anyone looking for an all-around amazing fitness experience!

Source: Google

★ 1

The gym is clean most days. If youre lucky theres towels left for the late night people to use. Most of the machines in this facility are broken, or dont function at all. Too many machines crammed into too little space.. dont know how its still open🤦🏻‍♂️

Source: Google

★ 3

I wanted to join a gym, so I visited three days in a row during the posted staffed hours, and no one was there. I also called a couple of times (no answer and no way to leave a voicemail), requested a tour and a free trial, and never heard back from anyone. It's usually pretty easy to join a gym, so I was surprised this one was so difficult to join. I guess I'll drive a little further to a gym that I can successfully join.

Source: Google

★ 5

Source: Google

★ 5

I loved going to this gym. It was clean and the staff was very friendly. Sadly I had to cancel and it took a long time to get someone to do that for me. I thought the matter was settled but to my surprise I see a charge for 37 dollars o December 2nd! Very disappointed. Edit - thank you Tom for your quick resolution of my issue!

Source: Google

★ 1

This is unbelievable this guy is a scammer. Yet again in charge after countless times I’ve spoken to this guy about my member being canceled months ago . HE IS A SCAMMER , anyone that has canceled their account check your account. His chagring you . Will not return my calls or my money . I’m a broke Graudate student .

Source: Google

★ 1

This guy is a straight up scammer . Lied to me about getting my money back from me canceling the membership and still being charged . Sent confirmation email and haven’t received anything in weeks . Do not come to this gym . Read the comments he will charge after you cancel and not return your money.

Source: Google

★ 2

Have been trying to to reach out to you for past 4 days have left you voicemails. My access card is not working and you are not doing anything about it.

Source: Google

★ 5

Love this place

Source: Google

★ 1

This is ridiculous. I’ve called a million times to try and cancel my membership. He told me he cancelled it and I received a charge on my card two months later randomly. I called back and he claims to not remember the conversation and asked why I now called when I’ve been trying to get a hold for the last month and was told I’d receive a call back and finally after calling a million times I finally got answered. I was told I’d be receiving a refund for the charge made. Not even a week later I received ANOTHER charge. Unprofessional. I now see the countless reviews of people going through the same thing.

Source: Google

★ 1

This doesn’t even deserve a star, I was trying to talk to the owner about working at snap. Utilizing my sports management skills but he was so stand-off-ish and rude. I don’t recommend giving your money to this guy

Source: Google

★ 4

Post update: I used snap fitness for almost two years. What I liked about facility was it was not crowded, there was always cleaning supplies and the equipment were in good conditions in general. It’s a relatively small gym but works for people who want to do a quick workout without having alot of people around them.
After canceling my subscription I noticed I was still being charged and after leaving a review here Mr Tom, the owner, quickly followed up and resolved the matter by checking with their corporate office and sending me confirmation of cancellation. I appreciate his quick response and I hope this will not be an issue in the future.

Source: Google

★ 5

I've been a member for 6+months. The owner takes pride in keeping the equipment in proper condition and also keeping the gym clean. He also continues to make small improvements and upgrades. The monthly fee is more than planet fitness, but I feel its worth it for the better selection of weights, equipment, etc but also due to convenience - close parking and quick/easy check in.

Source: Google

★ 5

This is the cleanest gym I have ever joined. Tom is always available to help you in any way you need. The members are very nice also.

Source: Google

★ 5

After cancelling my membership, due to moving out of town for college, I realized I was still being charged months later. I completed my degree and moved back into town, and requested a new membership with a reduced fee since I had already been paying but had no access. Tom was kind enough to give me a full six months for FREE just for my troubles. Thank you to Tom, and the snap fitness team for helping me out and being so understanding, great experience all around!

Source: Google

★ 1

Will not recommend anyone to this gym. My wife couldn’t even walk in to get a membership with rude customers and staff closing her out because of a 12-5pm members only rule. If they would have took the time to talk to her she would be a member right now but this is not a gym community I would want her apart of. Do better

Source: Google

★ 5

Hidden gem. Ive been to many gyms over 18yrs of consistent lifting & by far this is one of the best gyms. It is clean & has everything needed for a great lift or cardio workout. This is a REAL gym for ppl that want to workout seriously without all the fluff of mainstream gyms which try to upsell you into useless classes....etc. I would rate it a 6 star if i could.

Source: Google

★ 5

Very clean facility! Most patrons follow the rules and change out of their street shoes when using the gym. There are enough machines and weights to accommodate most users. 24/7 access is great. I would definitely recommend this gym.

Source: Google

★ 5

I absolutely love the gym. Smaller community feel but has everything you need and more - very extensive! The owner, Tom, is great with support, answering questions , and takes pride in his gym. 5/5 recommend to anyone in Canton!

Source: Google

★ 5

Warning going to this gym will give you muscles!

Source: Google

★ 5

I've been going to this gym for many years. I like it very much! Very clean, lots of different equipment to use. The owner Tom, is very hands on and takes care of our needs. I have no desire to go anywhere else.

Source: Google

★ 5

Amazing gym. Great facilities, everything you need to meet any fitness goal. I’m there super early, so the 24 hour access is ideal. I rarely see anyone, except the early morning go-hards, but everyone is super respectful. They he owner is dedicated to creating the best experience for the patrons. Depends what you’re about, if you are enjoy a space where you are punished for any effort - the no judgement zone of PF - then maybe this isn’t your gym. If you are a self motivated person and want a facility where you can achieve your goals, this is likely your spot. 100% recommend over any of the other local gyms, especially the “no judgement” zone.

Source: Google

★ 5

The Canton Snap Fitness has all the basics and then some to get a great workout in! The facility is clean, well-maintained, and the owner is very responsive to questions. Definitely recommend!

Source: Google

★ 5

Cleanest and most convenient gym in canton

Source: Google

★ 5

The best fitness center I've been to not crowded at all and the employees are wonderful u can't fine service like that at to many places keep up the good work we appreciate you your like family

Source: Google

★ 5

We have been going here for 15 years or so and have always found it to be top-notch with plenty of machines which allow us to do what we like, when we like! Well run in every way and we expect to attend for at least another 15 years!

Well done Tom!

Source: Google

★ 5

Great gym! Great owner! Great equipment.

The variety of equipment is surprisingly vast for the size of the gym. The owner is always looking to improve the gym as well. It almost always has fresh towels to clean the equipment as well as a surplus of cleaning spray to keep everything nice and sanitary.

The sauna and red light sauna are great as well. Not to mention a good atmosphere.

Source: Google

★ 4

Source: Google

★ 5

Great facility. They have everything you need, treadmills, cardio, and even name brand strength training equipment and barbells. Owner is friendly, helpful and available to help
You with any issues. Also have a quality personal training staff. 24/7 facility access. Not really much of anything to complain about.

Source: Google

★ 1

I wish i read reviews before signing up for membership at this gym. I moved so i decided to cancel my membership. TOM-owner of snapfitness told me that I still have to pay for 1 more month since he has a policy of giving 30 days notice. I said fine but don't charge me after April 2023 since I don't want to getting charge again and again. I got charged again on my credit card in May 2023. I contacted TOM (OWNER OF SNAPFITNESS-CANTON) and told him that he needs to remove that charge from my card. He said that he will take care of it. Now in June 14TH 2023, yesterday, I was charged again from SNAPFITNESS CANTON again for membership!!!!!! I contacted him and got no reply. I am so done with this dishonestly and fraud! AVOID THIS GYM IF YOU CAN! THEY WILL KEEP CHARGING YOU EVEN AFTER U CANCEL UR MEMBERSHIP! #AVOID #SCAM

i posted above message last month and again today i was charged again!!! Im reporting this scam now!

Source: Google

★ 5

I have joined SNAP Fitness at this location many years ago (perhaps 2008-9). This place is so good, clean, neat, plenty of spray bottle to clean equipment after use, washed cloth napkins, clean bathrooms and showers, etc. Exercise equipment are kept in great condition and easy to use. I travel and no fitness gyms could come even close. Now I have moved to Florida and has huge club house with gym (lot bigger), various rooms for classes ( yoga, zumba, pickel ball, etc.). No comparison to SNAP Fitness of Canton. Whenever I am visiting I come here in morning. I am so glad I had joined this gym. Tom Pawlak takes extreme care of this facility including equipment.
Harish Bhatt

Source: Google

★ 1

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★ 5

Skillfully presented and organized.

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★ 5

Smaller place but it’s VERY nice. Machines are top quality and all look brand new. Staff is very friendly.

Source: Google

★ 5

Nice and quiet. Kept pretty clean with good machines. Never had any issues

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★ 5

Great selection of equipment

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★ 5

Visiting from Pennsylvania. A bit smaller, but it was nice to try a different to facility.

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★ 5

Lovely place to workout, enjoyable but get ready to sweat.

Source: Google

★ 1

Nobody ever picks up the phone or opens the door. Tried a couple of times to sign up but ended up going to another place because they were actually there.

Source: Google

★ 5

Awesome gym. They have all the equipment you need and it’s always clean! Thanks for the great facility!

Source: Google

★ 5

I enjoy coming here & there is always parking.

Source: Google

★ 5

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★ 4

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★ 1

Communication is beyond poor and unprofessional. Multiple requests had to be made for membership to be cancelled. Quite a racquet this guy has going. Keeps charging and then you finally get a "oops, I'll cancel it now".

Source: Google

★ 1

I've called a couple times to cancel. I was told my membership was cancelled but I've been charged. At this point I dont care about getting the money back I just want it to be canceled and be done with this place.

Source: Google

★ 5

This gym offers a large selection of machines, free weights and cardio equipment. As other members have stated, it's clean and the owner is a class act. Membership rates are reasonable. I highly recommend.

Source: Google

★ 5

My favorite small gym. Always extremely clean.

Source: Google

★ 1

Tried to cancel but ended up having to contact my credit company instead. He also did not give me my deposit back for returning the keys.

Edit: keys were returned before review was written and no refund was given to me for returning the keys.

Source: Google

★ 5

Source: Google

★ 5

Clean and empty. I believe anyone can have a good workout in.

Source: Google

★ 3

Nice fitness center. Kind of small but pretty clean

Source: Google

★ 2

Greetings,

I am Mr. Rose. I have tried for over 1 year think (I believe it could have been longer than 1 year); to cancel my account. I have left voicemails, emails and I believe I even have went by the gym to get my membership cancelled. I think I called the Snap Fitness main organization maybe 1 or 2 summers ago but Snap Fitness seems to be sold to Franchise owners. The owners of each franchise deal with the people. This makes things much more challenging, when trying to reach management.

Due to my account not getting cancelled at my prior request, I have been regularly receiving expensive overdraft fees. I no longer hardly use the bank account I have in Michigan. However, the account associated with Snap Fitness in Canton, MI keeps charging my bank account. The result? I am paying for a monthly membership that I do not use. I am also stuck paying a reoccurring overdraft fee.

I have tried to reach Mr. Tom through many emails and many phone calls. To no avail, I have not been contact back. I saw that other people have wrote similar reviews on "Google review".

I decided to try to reach Mr. Tom here, due to the lack of response on his behalf. Maybe he genuinely did not get my many emails and phone calls? If so, I can forgive that.

However, many people seem to be having a similar situation -- according to the reviews. They are accusing Mr. Tom of being a crook. I want not to make the accusation however, I can see why people are moved to say such as they are loosing money in a time of of financial uncertainty.

On December 19, 2020 I called the Gym again. I see that the phone number is still active. I left a message.

I knew Mr. Tom to normally be a nice guy and I appreciated speaking with him. He has nice equipment however, I cannot understand why my account has not been cancelled. I keep getting banking penalties by way of overdraft charges.

Mr. Tom, if you see this, please cancel my account sir. You should be able to find me as Mr. (((K. Rose))). I am not trying to bad mouth your business. I just want my account cancelled...

I see that you (Mr. Tom) made a response about two (2) days ago to another person so I have decided to attempt to contact you through a review.

You can reach me at godsb....@ yahoo.com. My whole email should still be one file. I put my first initial and my last name in this message (K. Rose).

I have been getting consistent overdraft fees which are usually something like $35.00 usually monthly (but I put some money in the account sometimes so I do not get an overdraft fee) "plus" the monthly charge from Snap Fitness in Canton, MI membership.

Sir, if you would please cancel my account.

Thank you, for your help.

Source: Google

★ 5

Best workout gym I’ve been at in years! Give it a try! Clean, great group of members, well cared for and it shows.

Source: Google

★ 1

Had a membership from Feb 2019 to Feb 2020. Membership expired and I didn’t want to renew. Just got a charge yesterday from them. I didn’t realize they were storing my card information. I called and they were extremely rude and short. Very suspicious. I’ve never had a company hold my payment info and charge me months after my membership expiring without renewal. The guy I spoke with on the phone didn’t verify who he was speaking to and did not apologize. I recommend you pick any other gym. There is nothing special about this one and they will charge your card fraudulently without permission or apology.

Source: Google

★ 5

Awesome gym! One of the best Snap Fitness facilities I have been in, and I've been in many across the country. The owner Tom is always a pleasure to talk to and extremely attentive to feedback. And newly remodeled! I firmly believe you will love your workouts here as much as I do!

Source: Google

★ 2

The gym itself I had no problems with. It was clean, rarely had broken down machines, and even though its on the smaller side, if you can time it right there was usually only 3 or 4 other people at the same time. The big issue was canceling my membership. Early in the year (2020) I changed jobs and no longer was near this gym so I decided to cancel. It took three or four tries going during the day before I was able to get there when the gym was staffed. There was an older gentleman in the office with a second individual. I stood at the door and he asked what I needed and I said I had wanted to cancel my membership. I handed him my key card and he said thanks, he would take care of it. Three or four months later I was still being charged. I called many times and left messages which I recorded and asked for a call back or an email, but never heard back. I tried stopping in but since I no longer have a key card I had to ring the bell and no one ever answered. Then covid 19 came along and the gym has pretty much been shutdown. I spoke with my credit card company and they blocked future charges and contacted Snap Fitness (either the owner or manager) to see why I was still being charged. Eventually, they received a reply that there is no record of me canceling. This was pretty irritating, I'd expect this from a place like Planet Fitness but not at a recommended place like Snap. It is now August and I still can't get ahold of anyone at this location. If it wasn't for this issue, I'd have no problem recommending this gym, but as of now I can't.

Source: Google

★ 4

Nice place to come sweat quietly and lose weight

Source: Google

★ 2

Treadmills are dangerous. The belts slip very aggressively almost throwing you off the machine. I stopped my workout to read the reviews, because I almost busted my rear end.

Source: Google

★ 5

Source: Google

★ 1

I am entitled to a membership through my health insurance. I travel for business and enjoyed the peace & quiet of this club. And
the showers are nice - no complaints until Tom, the owner started acting very weird by turning the lights off - apparently from his home. He doesnt respond to a call instead writes a very strange text saying if you dont like it than dont visit the club. Thus he falsely represents that it is a 24 hour club - it is actually a constructive eviction with no lights and no notice that the lights will go off. Actually all of this is quite terrorizing - I therefore found greener pastures. Next I will file a complaint with my insurace co bc Tom owner is at a minmum is in breach of the contract. I suspect that he did darkness terror to me as he was being extorted by a stalker a/k/a terrorist. The stalker is likely posting negative comments here - trying to destroy owners busines if he owner refused to succumb to any continuing extortion demands.

Source: Google

★ 4

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★ 5

Great for a workout

Source: Google

★ 2

Convenient but looks like almost everyone who leaves this Gym has issues with the owner still charging customer. That being said, most probably I will stay out of this location.
Charging $30/month for a small gym is way too much. Another issue is getting hold of management. You hardly have someone from the management to talk to for any issue

Source: Google

★ 5

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★ 4

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★ 5

24hrs

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★ 3

Smaller gym than I would like to be partnered with. And pricey for me. But seems like a nice place overall

Source: Google

★ 5

Clean well maintained facility. Friendly & helpful staff.

Source: Google

★ 1

Canceled my membership four months ago after a year at the gym, they are still taking money out of my account, I call the manager and he says he will reimburse me but hasn’t. Instead I’m still being charged... made a police report today hoping they will stop stealing from me, The corperation has been notified and has yet to contact me... overall a bad business be very careful

Source: Google

★ 5

Source: Google

★ 1

I did canceled my membership a year ago and supposed to get refund for my membership card deposit which never was received. Called many times and write many emails to the owner. No response !!! Got him couple times on the phone and every times was promised to get a check in the mail!!! Its already a year that’s ridiculous!!! Owner does not care about his members , cares only about the money. I highly recommend that after you cancel your membership replace your card which was assigned for auto payments , because he will keep charging you. Never give your bank account information. Besides this the gym equipment is very old , many times cardio equipment wasn’t working. Place not clean and smells bad. Please save your time and money. sometimes is better to pay couple dollars more but be in better place and get better customer service!

Source: Google

★ 1

Source: Google

★ 4

A small gym but loaded with equipment. It's a little cramped to get around the equipment. It has everything you need, though. There two bathrooms, both with showers, a Tanning booth and mini sauna. The machines are clean and there is no lingering smell of sweat. The owner Tom is friendly and helpful.

Source: Google

★ 1

As a few others have shared, this man is a CROOK. I cancelled my membership in April, and was aware of the 30 day cancellation policy. It is now July and my card is still being charged. I’ve tried contacting him several times in which he either doesn’t answer or respond. The one time I was able to get ahold of him, he said he had already reversed the charges a week prior and too give it a few days (?). LIES. Because today, my account was charged again!! Currently in the process of fighting fraudulent transactions with my bank.

Source: Google

★ 5

Great gym. Has the equipment that you need and the place is super clean. Also, has a sauna and i get great phone reception inside for streaming audio etc.

Source: Google

★ 5

Great staff and trainers. Gym could be just a little bigger. Very clean.

Source: Google

★ 5

This is perfect work out place for me with my flexible timings and close to my home this is my work out place. Staff is friendly and place is very clean and suitable for eveyone.

Source: Google

★ 1

In the beginning was nice but I cancelled my membership. 2 months later I have new charges and I'm fighting to get them removed from my credit card. This has happened for 3 months in a row and Jenner will not return calls. Don't recommend.

Source: Google

★ 5

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★ 1

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★ 5

Great

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★ 4

Great gym and owner. Open 24 hours and because it's not huge, I enjoy working out there. Sauna room is great little addition to the gym.

Source: Google

★ 5

The best

Source: Google

★ 5

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★ 5

The gym is always clean and the owner is very friendly! It’s open 24 hours 7 days a week and that’s so convenient for me. It’s not crowded nor busy to the point where you can’t enjoy your workout. It’s takes me a half hour to get there and for me it’s definitely worth it!

Source: Google

★ 5

Going into my second year at this location. Love it! Although small, it serves our purpose. My mom and my sister also attend this location. It is clean, the equipment is clean and updated. In addition clean towels are provided daily to wipe down equipment before and after use, which was impressive to us given the last gym we attended. We love the fact we can come and go whenever we want without having to worry about whether it is closed or if someone will be there to let us in. Easy 5 star for me

Source: Google

★ 5

Nice place, small and friendly. Lot of equipment for the space

Source: Google

★ 5

I have been working out at this location for a little over 2 weeks and so far it has been a great experience. I am an early riser, so I typically get in around 6AM. At that time there are a handful of regulars and never a wait for any piece of equipment, which is everything you need for a complete workout. Tom, the owner, is there every morning before I get there and is usually just finishing up with his daily deep cleaning of the place. He's a really nice guy and obviously takes a lot of pride in his business-- it is one of the cleanest and well-kept gyms I have ever used.

Edit: This continues to be my top choice gym in the area after >6mo of use. I have worked out at random times throughout the day due to my work schedule and it is consistently clean and well kept. Although there are some sporadic surge times, there is enough equipment to never have to wait for another member even when it seems packed.

Source: Google

★ 5

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★ 4

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★ 5

The gym is well maintained. Highly recommended

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★ 5

Very clean, owner is friendly and courteous, wish we could stay, but we are moving. All the muscle group/exercises you could need, with weight capacities that can challenge even the most avid power lifter. No qualms here! 5 stars.

Source: Google

★ 1

I have been double charged three different times. I've had to contact the corporate office just to get the owner to respond after emails and phone calls. The owner does not seem apologetic at all for the constant inconvenience. Cancelling my membership ASAP. Not worth the hassle. Good thing I have a membership with Lifetime Fitness as well.

Source: Google

★ 1

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★ 5

Always clean and safe. A good variety of machines are offered and the owner is always sensitive to the requests and suggestions of the members.

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★ 2

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★ 4

Small location, but they what your need. Squat rack.

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★ 4

Nice clean gym.

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★ 3

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★ 1

Bad management, no one is ever there to help the customers.

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★ 5

Had to travel from Tennesse to Michigan. My husband doesn't like to miss his workout. Found this wonderful gym online. He went over there to see the place and was impressed. Dave gave him a pass to come and use the facilities. Needless to say, he was very happy. We will be needing to go back to Michigan soon, so he will go back there. The place was clean and he said all the equipment was state of the art.

Source: Google

★ 1

FINE PRINT CROOKS! I signed up using a groupon for a three month membership that was due to expire in august. I noticed on my bank account statements that they kept withdrawing money from my bank account so I went in and spoke with someone. They had me write out personally that I did not want to continue my membership, but would not provide me with a pen or paper to do so (why? I don't know...) and was told my membership would be over at the end of October. So now on nov. 1st they withdrew more money from me again and a different person told me it is a 30 day process to cancel a membership. I am assuming when they take out more money on Dec. 1st it will be a 60 day process? COME ON! YOU GUYS ARE CROOKS WITH A TINY GYM!

Source: Google