★ 5

One of the best gyms near my home

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★ 5

I moved to Grand Rapids for the summer and I have to say, Taylor is the most kind, and I say best gym staff I ever ran into. Taylor went out of his way to build a personal connection with every single person that walked into Snap Fitness. This made going to the gym even more enjoyable due to the environment he created. Allowing all people in the gym to be positive and kind to eachother. I will definitely miss going to the gym. Thank you Taylor for being a G!

Source: Google

★ 1

Tried to cancel my membership years ago. Still won’t allow me to to cancel unless I come in in person. I live in New York now.

Source: Google

★ 5

Taylor is extremely professional and approachable. Since he has taken the helm the place has really turned around. Excellent customer service and very responsive. Can’t say enough about what he has done for this gym.

Source: Google

★ 3

Staff is rarely there after 2:00 PM, there are no dedicated benchpresses, just squat cages you can roll a bench under, you are required to bring two pairs of shoes, and the gym is relatively small -so you’ll likely be waiting for a machine. However, it is clean.

Source: Google

★ 1

Been trying to cancel my membership for 2 months now.. just checked my bank account and another 50 dollars was withdrawn from my account by snap. This was after having a conversation with 2 people about cancelling. One said that they would cancel it right away. Isn't this illegal?

Source: Google

★ 5

Since Taylor became the manager, this Snap is the cleanest that it’s ever been. Taylor is also very approachable and willing to help anyone. Best manager this location has ever had.

Also, between Taylor managing and having a new owner, everything is getting repaired that needs to be.

Source: Google

★ 4

Pros: rather inexpensive, chill environment

Cons: the water fountain puts out water that is human body temperature at the absolute coldest. If you're a lover of hot water, this gym's water fountains are for you. Have you ever wondered what it would be like to drink blood straight from the jugular, but only from a temperature perspective? Come get some of this hot water fresh from the tap!

Edit: they have cold water now!

Also it can be a little crowded during peak hours.

Source: Google

★ 5

Taylor is the best. His motivation is what keeps me going back. He never makes me feel fat, or weak. He is as committed, maybe more so, as I am.

Source: Google

★ 5

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★ 1

The gym was small, had very run-down vibes (ie. Stained equipment, broken sinks, empty cleaning cloth bins, etc), and was SUPER expensive for what was offered ($40/month). Showers were cramped and gross and there are no hooks in the restrooms to hang anything on. Insane fees for holding the door for anyone ($200), wearing street shoes ($25), etc., so glad I never had to pay them. PLUS if you want to cancel your membership in the middle of the month, they still require you to pay for the next month even if you are done going there (ie. Canceling February 5th means you still pay for March on March 1st). Would not recommend this gym to anyone for any reason.

Source: Google

★ 1

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★ 5

First time I've ever joined a gym in my adult life. It's small but I typically go before or after peak hours so I don't run into any issues. New management has stepped up and takes better care of the machines and the overall cleanliness of the gym has improved ten fold. Good community overall. Everyone just does their own thing. The only thing I want is a water fountain that dispenses cold water lol

Source: Google

★ 1

Gym looks tiny dirty with half broken machines, can’t get ahold of anyone of owner of employees on the phone

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★ 1

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★ 3

Eh. It gets the job done.

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★ 1

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★ 1

I called because I had a question about the membership and the lady who I spoke with was very rude and short with me.

Source: Google

★ 1

Was a member for many years. Had a problem with the automatic payment processing system with my credit card and had a very hard time working with the new staff. Can barely ever get a hold of anyone and had trouble even when stopping in. When I did get ahold of someone I found that she was quite rude when trying to work through the problem. After missing a payment 4+ monthes prior due to a payment processing issue my access was removed. Losing access makes sense at this point, as I missed a payment service is cut off. I then was continued to be charged with no access the next 4 monthes with no access to the gym, card totally disabled.
I was then toldci couldn't regain access unless I paid the 4 month previous missed payment. I guess that's all normal and according to policy but the difficulty when working with current staff and what I believe to be unreasonable payment practices I will be finding a new gym. Who gets charged for monthes for a service you don't even have the option to use.

Source: Google

★ 1

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★ 5

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★ 2

There’s literally never any staff at this place. I honestly don’t know why I keep even paying to go to this place. I’ve been trying to add a family member to my plan for months but no one is ever there.

Source: Google

★ 5

Source: Google

★ 5

Great place to workout. 2 squat racks, 1 smith machine, cable machine, lots of dumbbells, lot of a cardio machine, and various other strength machines. It’s a little bit on the smaller side for a gym but there’s almost never been a time when I couldn’t get my workout in because it was too crowded. Mornings and late evenings are usually the least crowded times. Very clean and the equipment is seemingly brand new.

Source: Google

★ 1

I have called multiple times over the last two weeks durning staffed hours and no one will answer the phone and the voicemail box is full

Source: Google

★ 2

I signed up for this gym because it is close to me, and to run on the treadmills to train for a marathon. In the 2 weeks I was a member there, one of the 5 treadmills was broken down, and then 3 separate times I had the circuit blow that the treadmill was plugged into. this would make 2 of the treadmills unusable until someone would come in to flip the breaker (the next day). Also, the bathrooms are very dirty, and the place is quite small altogether. For $40/mo. I would definitely look elsewhere.

Source: Google

★ 1

Small and dirty

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★ 2

Unfortunately the most unkept teeny-gym that I have ever had a membership at.

Source: Google

★ 2

I’ve been a member here for a couple of years now. Honestly, the only reason I keep going to this gym is that I live nearby. It’s very difficult to reach staff (they are almost never there and do not return calls). The gym itself is dirty sometimes. Especially in the wintertime. Also, some of the equipment needs repair.

Source: Google

★ 4

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★ 4

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★ 4

Lots of equipment choices...
Could be a little cleaner

Source: Google

★ 5

Just a good vibe all around

Source: Google

★ 5

Close to my home and I try to go as often as I can. Nice and clean and the staff is very helpful.

Source: Google

★ 4

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★ 5

Since Priority Health is my healthcare provider my membership at snap locations across the u.s. is completely free. Thanks to both Priority Health and snap Fitness for their agreement and my membership.

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★ 5

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★ 5

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★ 3

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★ 5

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★ 4

Small but has all necessary machines. Separate room for yoga and pilates. Staff friendly and helpful. Bands available.

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★ 5

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★ 3

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★ 5

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★ 5

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★ 1

For a very very tiny gym you are limited plus they want 35 to enter and basically 40$ month I’m good your trying to compete for something you not even ahead in. Why don’t I just go to ymca there more and it’s the same price?

Source: Google

★ 5

Source: Google

★ 5

Quick, quiet, and gets the job done!

Source: Google

★ 5

My wife and I joined Snap Fitness about a month ago and we very much enjoy going there. The amount of equipment available is excellent, the type of different exercises you can do is excellent, and the manager, Derek, does a terrific job of welcoming people and helping them out. We would recommend anyone try Snap Fitness... particularly the one we go to on Michigan Avenue.

Source: Google

★ 4

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★ 5

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★ 4

Clean and simple gym. The staff is always friendly. The showers are typically well maintained. It can get fairly cramped with the limited amount of space.

Source: Google

★ 5

Snap Fitness is great for me as it provides the minimum requirement of equipment with 24 hour access. With my schedule, early mornings work best and the local Y isn't even open that early. This location is clean, well maintained, and the staff is very courteous. I've only had one issue since joining (2 months ago) and they took care of it right away.

Source: Google

★ 5

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★ 4

I recently started coming here after working out at the YMCA downtown. This gym is significantly cheaper, and worth the price reduction. However, if you are coming from a gym as nice as the Y, just don't be surprised by the difference. The machines aren't bolted to the floor, they creak and move when lifting the weights (specifically the pulley tower and lat pull-down machine). Another small gripe I have is that the tower pulley machine does not have the weight in lbs on the weights themselves, just some odd number system. The space is adequate for what one needs to work out, the staff have been friendly when I've seen them. It is worth the money, but just be aware that the facilities could use some sprucing up and could be safer.

Source: Google

★ 5

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★ 4

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★ 4

Solid. Could use different racks and actual bench presses

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★ 4

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★ 5

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★ 5

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★ 5

Lots of weights to lift.

Source: Google

★ 5

Customer Service/manager is great!

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★ 5

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★ 5

Great location. Great equipment.

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★ 5

I've been coming to this location for years, and it's the perfect fit for my lifestyle. Compact and efficient, and never too busy for my workout. Overall awesome place!

Source: Google

★ 5

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★ 5

Great staff. Clean quality eqipment and good trainers!

Source: Google

★ 5

Overall gym is an excellent value for the price. 24 hour access is extremely convenient, and the staff is very friendly and knowledgeable. While the equipment is in great condition, one squat rack can be limiting at times. Overall a great gym experience!

Source: Google

★ 5

Very friendly, and polite staff! Great workout space, never to crowded. Do recommend to anyone who wants a good solid environment to work out and get fit.

Source: Google

★ 5

Great location and always clean. Also the staff is very friendly.

Source: Google

★ 4

Convenient, person at the desk is very friendly and welcoming, multiple locations lowers stress of finding a gym every time you go around

Source: Google

★ 5

I love the location, awesome hours, and friendly staff. The positive community environment keeps me coming back!

Source: Google

★ 5

Great and clean place. Friendly and helpful staff. Recommended!

Source: Google

★ 5

Great gym, plenty of machines and free weights, always clean.

Source: Google

★ 5

Great place to work out!

Source: Google

★ 5

Awesome fitness facility! Friendly staff, nice equipment , and convenient...

Source: Google

★ 1

Uncooperative Management. I worked out here for about 1 year. I went in to cancel my membership in May-ish of 2015 and they continued to charge me 2 months after cancellation. I had to find it on my bank statement and stop by the gym again to fix the issue. They claimed that an old, improperly trained employee filed my paperwork incorrectly. They were unwilling to refund me my $100 I was charged for those 2 consecutive months. We had to make multiple trips and phone calls just to argue with the manager. I will never go back due to there low customer service standards.

Source: Google

★ 2

Snap withdrew funds from my bank account and when I inquired as the the reason, they couldn't even tell me why! Only positive review is that it is generally clean, however it's not uncommon for a treadmill or 2 to be inoperative.

Source: Google

★ 2

Machines were not properly maintained. Staff was not helpful. Tried to cancel my membership and was charged for two extra months. Not staffed very often, and so was often with just one other person, which felt a little awkward and somewhat unsafe.

Source: Google

★ 5

This gym is SPOTLESS! The staff is friendly and the location is perfect. You won't find a better gym in downtown Grand Rapids!

Source: Google

★ 5

I have been a member for 6 years and have loved the 24/7, cleanliness , and helpful staff.

Source: Google

★ 5

My favorite place to hit the gym and tan. My laundromat is also very close

Source: Google

★ 5

Sooooo nice to have this place just 2 blocks away from my new apartment. Love it!

Source: Google

★ 5

Always clean! Very friendly staff!!

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★ 3

Very few rowing machines, and none at this location.

Source: Google