★ 4

Clean. Convenient. Equipment, generally well maintained. Can get crowded at times. Only item keeping me from a 5 star rating is playing loud music. 99% of guests are listening through a personal device. What is the purpose of playing the music so loudly? My favorite time is 10 minutes before closing when I don't have to crank up my phone to 11 to listen to a podcast.

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★ 2

This location is often crowded. There’s it enough equipment.

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★ 5

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★ 5

Great facilities, great equipment, and even better people. By far the best gym I have ever been in.

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★ 5

I had an amazing experience at The Edge Fitness thanks to Anita and Kayla today. I went in planning to cancel my membership, and they took the time to really listen, offer a great solution, and make me feel genuinely cared for. Their customer service was exceptional and honestly rare lately. They were kind, patient, and truly went above and beyond. Highly recommend!

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★ 5

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★ 5

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★ 5

Love this gym! Bright, clean, kind spirited. All the equipment you could ever need. Soooo many classes to choose from. The trainers and instructors are tops. Highly recommend

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★ 1

Rate has doubled since I joined and the quality and offerings sure haven't doubled (actually worse because they cut hours since then). They close pretty early Fri-Sunday. Good luck trying to get a machine during prime hours. Lost my card and had to cancel it. Was out of the gym for a month so forgot to update but they didn't care and charge an egregious late for for an honest mistake.

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★ 4

I absolutely love this gym — the staff are friendly, the facilities are always clean, and the classes are amazing. The hours are accommodating for 12 hour work days. It’s truly one of the best gyms I’ve ever been part of.

That said, I’m extremely disappointed to hear that the Edge Kids Center at the Rochester Hills location is closing to make room for an infrared yoga studio. The childcare option is a huge reason many parents, including me, are able to come consistently and why I chose to enroll at this gym, It’s such an important part of what makes this gym welcoming and family-oriented. I see parents bringing their children every time I workout and I know this will significantly impact so many members at this location.

I hope management will reconsider and use the Cinema space for the new infrared yoga studio so the Edge Kids Center can stay open. This gym is fantastic, and keeping the Kids Center would make it even better for families!

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★ 1

I arrived at the EDGE Rochester, MI location with my sister as a guest on 10/16/25, expecting to get a quick and efficient workout in. Although this gym is about 20 minutes from my home, I chose it because my membership allows me to bring a guest. Unfortunately, my sister accidentally left her ID at home, and the front desk staff refused to let us in.

While I understand policies are in place for a reason, many other gyms would have handled the situation with a little more understanding or flexibility. Instead, we were turned away without a hint of empathy. I pay extra each month specifically for guest access, yet we were denied entry over something minor and easily verifiable. My sister had a picture of her ID.

I left frustrated and disappointed, especially since that was the only time I had in my busy day to work out. I hold multiple gym memberships, and I can honestly say this experience showed a lack of care for members and their guests. There are definitely gyms out there that value their clients’ time and loyalty much more.

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★ 1

Avoid Edge Fitness if you value your time, money, or sanity. They trap you in a one-year contract, charge you two separate “yearly fees” during that year, plus $25/month — it’s all designed to drain your wallet.
The gym itself is overcrowded, equipment is often taken, and the environment isn’t great for real workouts. It might seem like a good deal at first, but it’ll end up costing you way more. Go to Planet Fitness or anywhere else instead.

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★ 5

Highly recommend this gym to everyone looking for a new place to begin. The gym is clean, has a ton of equipment, and never feels overcrowded. What really makes it stand out is the staff. More specifically, LaJuan and Lily are always so friendly and helpful. They go out of their way to make sure you feel welcome and taken care of. They also made signing up the easiest process! Both informed me of all the current promos to get me the best deal out of my membership. Their energy makes coming to the gym something I actually look forward to. Couldn’t recommend this place more!

Source: Google

★ 5

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★ 5

I looked online for any membership deals going on near me currently and came across Edge Fitness in RH. Not long after I expressed interest online, Lillian reached out to me offering a tur and to go over any questions or goals I may have upon obtaining my membership. She showed me around the facility and explained in detail what came with each membership as well as any promotions that were going on. I am a proud new member to Edge! Thanks to Lillian for being so kind and informative.

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★ 1

Beware if you try to look at information on their website. As just by me trying to see the real price of their memberships, they somehow got my data and now bombard me with phone calls and email promotions.

I didn't sign up for anything on their website. I only added a membership to my cart, because they are shady with pricing. They show 0.00 for your payment because of a free month promotion but still don't tell you what you will pay for monthly afterwards. I continued with the cart trying to see if they would reveal the price, but backed out and left the website.

Despite trying to unsubscribe from their emails and I blocked their phone calls. They will still leave a voicemail everyday trying to get me.

This is very telling to me that you should stay away from any business that puts this much effort into recruiting. They could be putting that effort back into providing a better service to attract customers instead of strong arming people to sign up.

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★ 5

The use of the exercising equipment I enjoy my Zumba dance class and the nice people you meet are all fun for me!

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★ 2

Tried a scummy sales tactic to get me to renew (THIS OFFER ONLY AVAILABLE FOR TODAY!!!). Average gym AT BEST, in fact, it's so average you can find the same or better services anywhere.

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★ 1

This gym is an absolute joke. The so-called sales manager Trisha Roberts treated me like garbage — cutting me off while I calmly asked about cancellation, and literally snapping “are you done with your attitude?” Who talks to paying members like that? Then the general manager Dorian topped it by hanging up on me mid-call and flat out refusing to speak with me again. Completely spineless “management.”

And the kicker? They’re trying to squeeze $350 out of me for a membership I haven’t touched in 6+ months. Classic predatory contract scam.

Even if the staff weren’t hostile, the gym itself is disgusting — dirty floors, packed beyond reason, equipment constantly broken, and the saunas are NEVER working.

This place is toxic, greedy, and flat out disrespectful. If you value your money, time, or basic human decency, do yourself a favor and stay as far away as possible.

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★ 1

This is by far the worst gym experience I’ve ever had.

The sales manager Trisha Roberts was openly rude, cutting me off while I calmly asked about cancellation options and even saying things like “are you going to keep cutting me off?” and “are you done with your attitude?” — completely unprofessional. When I asked to escalate, the general manager Dorian was EVEN WORSE, hanging up on me mid-call and then refusing to take another call.

On top of that, the gym hides behind predatory contracts and is now trying to charge me $350 for a membership I haven’t used once in over six months that I was told was already cancelled out.

Even putting the staff aside, the facility itself is terrible: it’s constantly filthy, overcrowded, and the saunas are almost always broken.

⚠️ Do not waste your time or money here. There are plenty of other gyms in the area that respect their members and run clean facilities

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★ 5

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★ 5

Fancy ahh gym. Has it's own movie theater. Who needs that

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★ 5

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★ 5

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★ 5

Best gym ever! No question about it!

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★ 1

I went with my friend other day at the gym and the manager named Dorian who was supposed to help and welcome the guest instead she was very rude to the both of us. She said my guest can’t go to the women side or use any amenities accept the first day. She humiliated both of us publicly even though I am an edge total member for over 2 years.

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★ 5

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★ 5

Clean, well spaced out and lots of both free weights, and machines

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★ 5

Easy to access and train, clean apparels, respectfully personnel.

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★ 1

The gym is spacious and well-maintained, so I liked that part. The problem is with their payment system. Even though I followed the contract, they refused to accept the cancellation. I had to file a dispute and report it to consumer protection. Just be careful and only use monthly payments.

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★ 1

They play ghetto rap music here.

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★ 5

LaJuan is very nice. Helped me find my missing AirPods and is always down to chat!

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★ 1

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★ 1

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★ 5

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★ 5

I love that I have the option to bring my child to the Kids Club. I was also looking for a new cycling place and they offer cycle classes plus they have cycle bikes on the main floor. As you can tell the cycling options won me over.

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★ 5

Great gym! Wonderful friendly and knowledgeable staff. The gym is kept extremely clean. The memberships are very reasonably priced.

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★ 5

Clean Gym, Many machine options, and friendly staff

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★ 1

Extremely predatory practices by this gym . I didn't realize your contract "auto renews". PLEASE TURN THIS OFF. I moved away from Rochester a year ago and just got done paying $300 in collections from Swift funds Financial, because I didn't send a written 30 day notice in the mail to cancel . THEY WILL COME TO COLLECT. In an age of technology it's extremely predatory that I can't cancel from my phone. I will never ever recommend this gym chain to anyone and I will spread my story to anyone who listens. Good riddance edge fitness . I hope this predatory business fails.

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★ 5

Been coming here for a couple years the staff is very friendly. Would 100% recommend anyone I know to come here.

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★ 5

Always nice workers and has the best shakes!

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★ 5

The shake bar is the best emin is awesome he makes the best shakes all of the staff is so awesome and helpful

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★ 5

The best gym ever and the best shakes

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★ 5

my favorite gym i’ve ever been to

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★ 5

This gym is so clean everyone is so nice and the workers are very helpful (especially emin)

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★ 5

Love this gym!

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★ 5

Great people great shake

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★ 5

I was blown away by the great service and knowledgeable trainers. Recommend highly.

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★ 5

The shake is amazing and the people are amazing and coolest 😎 too better then the other gym I went before.

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★ 5

Best gym around great service and energy from the staff always. Much more affordable than lifetime & my guy emin always great vibes

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★ 5

Emmit & Jalen makes the best shakes hands down. Convinced me to get the shake package! These guys are awesome! Thank you!

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★ 5

Edge is the best gym!! They have everything I need here and the staff is very friendly. It’s a gym that has the equipment I need for a challenge while still being user friendly and not intimidating. I am not a “gym rat” by any means but Edge has been a great place for me to workout. I also love the movie theater, that might be my favorite part!

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★ 5

Edge Fitness has been a fantastic gym! I’ve been a member for a couple years and they have consistently added new equipment, classes and improved on the services they have. The staff is incredibly friendly and create a welcoming environment to all! I’ve found it easy to break up workouts into powerlifting, CrossFit, or cardio and never lacked the space or equipment to do it. It is unbeatable for the price and stands far above other chain gyms by a long shot.

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★ 5

The edge is where it’s at. They have the daycare for my daughter, shake station and all the amenities I need. I love this gym!

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★ 5

Great gym great people

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★ 5

Lajuan had great customer service

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★ 5

Best guy in Rochester! The trainers are amazing truly help you out when needed, very friendly and great atmosphere! There shakes are also very good!

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★ 5

Emin makes good shakes. Very clean gym

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★ 5

Great place to workout. Dave Z the best trainer around.

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★ 5

They make the best shakes here. I get the vegan protein and it’s hard to get the consistency.

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★ 5

The staff is very welcoming,knowledgeable curtious and kind. The coaches are great

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★ 1

Oversold and jam packed. All the machines are used at convenient times. The only time to go and successfully work out is early a.m. during school or work hours or way late into the evening. Currently stuck in a contract that I can’t get out of until February. Counting the days.

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★ 1

Very rude customer service. Clearly the front desk needs a revamp.

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★ 5

Loved it! Maia was so helpful in walking me through enrollment options. An amazing gym!

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★ 4

I like it. Personal training experience with Ethan was very helpful. One thing I don’t particularly care for are these “super sets” some people do because they tie up 2-3 machines by leaving a cell phone or
or water bottle on the machine and rotate around. I’ve asked if i can work in and the answer is always no. I think if you’re going to do a super set it should be at non peak times….whatever those are 😊

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★ 5

Sabrina is a wonderful instructor! My two favorite classes of all time Body pump and body combat!

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★ 1

I’ve been a paying member at Edge Fitness for a while, but I’ve never felt truly welcomed. Recently, I tried to bring my sister in, and they treated us like we didn’t belong there. She didn’t have her info with her, and instead of being understanding or helpful, the staff were completely rude. They refused to let us in and spoke to us with an attitude that made us feel disrespected and unwelcome.

Honestly, this isn’t the first time I’ve felt bad vibes from this place. As a Latino, it often feels like the energy here changes depending on who you are. That’s not how a fitness community should be. A gym should be a place where everyone feels supported and respected, no matter where they come from. Edge Fitness has a long way to go when it comes to treating members with basic decency

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★ 1

The customer service sucks.

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★ 5

I love the amenities and the classes Edge offers it's members without the high fees other fitness clubs charge. As an ES member I also appreciate access to the women's only area and the variety of classes available. Will recommend to all my friends and family!

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★ 5

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★ 1

I would give this a zero if I could. Can't stress enough how I would avoid this gym like the plague if I was considering a membership. All due to their billing company they partner with.

This was a really good gym to workout when I was using it. Unfortunately they partner with a horrendous billing company that has been border line predatory in my case. If you ever plan on canceling, go to a different gym.
I recieved a verbal cancellation notice from the gym when my wife and I moved to a different city. Apparently according to a company I had never interacted with (ABC Fitness) I didn't go through the "proper channels" with ABC and they continued to charge my account every month for 10 months until I caught it.
Yes my fault it went on so long without noticing.

Now when I tried to get my money back from ABC, yeah that didn't happen and I was given the run around for months while they were still charging me, after repeated calls and being told "I wasn't being billed anymore"
Now after I have finally cancelled, I have tried to get all that money back with zero help from either the gym or ABC. So now I am out 10 months worth of membership fees and have been told from both party's there is nothing they can do.
To top it off, ABC is still calling me daily telling me I owe them money and that my payment information is incorrect. When I try and answer to talk through it, they put you on hold for upwards of 20-30 minutes.

To top it all off, when I called the gym. They told me that this a very common issue with ABC fitness.. which baffles me why a company would choose to keep that partnership with this many issues.

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★ 1

UPDATE to their response: I'm not having a hard time just this time of year to workout its all year you cannot. The gym is just to small for the amount of people they sign up. It's not a coed gym it's mainly men and young boys. I don't want your 30 day upgrade that doesn't solve my issue.

It's a pretty great gym BUT I will be leaving it in May. I have been there one year. I have a hard time going there except for first thing in the morning. This gym 70% men and teenagers. You cannot even going in for an hour workout without it taking two hours because it's just beyond packed and waste to me. Who wants to be there that long? Half of the time you cannot get a protein shake in the morning still after I made a complaint.

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★ 5

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★ 2

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★ 5

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★ 1

Would not let me get a free trial because I go to school out of state... Even though I was literally at the front desk of the gym, ID in hand that says I live in the area, AND an email confirmation saying "come in for a free trial". I was planning on using this gym when I am home for the summer - not anymore :(

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★ 5

Hey this is David and Megan who are members at this Rochester Hills location! Dalia Shaheen was the most accommodating to my wife and I and I believe she makes the club a better place. Her customer service was outstanding!!!!!!

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★ 3

A great gym for equipment but the overall cleanliness can be improved.

Like any gym, it’s busy during peak hours so I’d recommend going early in the morning or around lunch if you can.

Members aren’t really encouraged to re-rack their weights, the men’s bathroom always has a lingering odor, the water fountain drain is visibly corroded when you go to refill your bottle and the same urinal has been broken for months.

If you sign up, you should know there’s a $60 annual fee and sometimes a sign up that varies in cost fee as well.

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★ 1

Not recommended! To cancel the contract is very bureaucratic and you have to pay a lot! Choose another option! I asked for cancellation and they don’t explain me the rules and now we have to pay the renovations for all family!

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★ 5

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★ 1

I had best review 3 year ago about their service but I recently found that they have worst payment & cancellation policies please be careful.

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★ 5

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★ 1

AVOID THIS GYM AND EDGE FITNESS: Over crowded, dirty, and they take 2 months to cancel charging you along the way.

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★ 5

I love the Edge, it’s the best gym around!! I wanted to get an LA membership, but I took a tour at both places, and the energy at Edge was so much better, the people were so much nicer, and the equipment is also so much better. They have a lot of facilities, they don’t have a pool, but they have a women’s area, and group classes, such as Zumba and yoga, and so many other types, and they have a spinning studio for spinning classes!!! The craziest part is they have this thing called the Edge cinema where it’s pretty much like a theater except instead of sitting down, they have treadmill and elliptical’s for you to walk or run or jog while watching a movie and they put on different movie every day, which is pretty awesome and motivating for someone who isn’t very motivated to start working out or do cardio. Their personal training program is also pretty awesome. Of course it costs a little bit, but it helped so much and their trainers are absolutely amazing and so nice and helpful. Also, just the people that work out there are very nice and helpful like they’ll even correct you on your form or you can take turns with them while using the machines if you’re waiting for some thing, it’s just an overall great environment.

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★ 1

I think people should review the negative reviews as they are completely accurate! Do some investigating into this gym and that many people have or had issues here. The management along with owners should do their own research and listen to what people complain about because after my brief encounter with this gym, the negative reviews are 100 percent accurate. look at other gyms if your in the market!

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★ 5

"If these could replace every Planet Fitness, that would be Ideal" -Sam Sulek

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★ 1

terrible. and just TRY TO cancel membership!!!! you can't!! and then they charge you the $60 "yearly maintenance fee" at the end of the month. and there are no corporate managers to speak to. don't recommend.

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★ 5

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★ 5

Edge Fitness is an outstanding gym that offers everything you need for a great workout. The equipment is modern, well-maintained, and there’s plenty of variety for both strength training and cardio. The gym is always clean, and the layout makes it easy to navigate without feeling overcrowded.

One of the best parts is the friendly and knowledgeable staff. They’re always willing to help and keep the energy positive. The group classes are also a great bonus, providing motivation and variety to any fitness routine. Plus, the hours are convenient, making it easy to fit in a workout no matter how busy your schedule is.

If you’re looking for a gym with a welcoming environment, top-tier equipment, and great amenities, Edge Fitness is the perfect choice. Highly recommend!

Source: Google

★ 1

I’ve been trying to cancel my membership in writing since November 25, 2024 and I’ve had no luck.

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★ 5

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★ 5

Good experience with this gym. Always clean and well maintained. When equipment inevitably does need repair, Edge seems to respond quickly and get the repair completed, unlike other gyms I’ve gone to. Staff is always helpful and friendly.

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★ 5

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★ 1

I love coming to edge although it had been just two weeks but me and my sister are always stopped at the front desk by this particular employee called LILLY. She could have explained it in a human level about the gym policy but I think she doesn’t understand how to talk nicely to her customers. Same thing explained by Richard was very respectful . I have upgraded my gym membership, me and my sister have hired a personal trainer as well. My niece have been going to edge for a year now. I completely feel racial discrimination. And today too after seeing us she again pointed at us to another employee to stop and ask our ID. I have never felt this kind of disrespectful in my entire life. Me and my family would have cancelled our memberships but I understand the policy of the gym but definitely not containing next year. Pure racial discrimination !!!! I was also recommending this gym to my brother but not anymore.

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★ 2

Not everybody is a professional employee (few of them are actually welcoming). Have seen some staff members laugh behind few customers back multiple times (always in the evening).
Also, the deadlift area randomly will not have the hook like fittings where we place bars to put on the weights. Very dysfunctional (these days, not before four months).

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★ 4

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★ 2

Love the movie concept but there is ZERO equipment for women other than cardio. I'm subscribed to LaFitness and AnytimeFitness too, since one has a pool and play courts and the other one has more flexible hours, so I don't have an issue, I can use the other 2 gyms for building my butt and loosing waist fat without ending with a masculine body but seriously for the amount they (Edge) clearly invested on infrastructure they could have give it a deeper thought into including machines which would address both body types. If you're a man this would have 5 stars but beware because of the same there are almost no women at these gyms hehehe

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★ 5

Edge Fitness provides the perfect amount of value for the price. I utilize my membership 4-5 days a week so a comfortable gym experience is a priority. Edge's equipment, shake bar, and customer service is top notch and I have convinced several of my family and friends to join as a result.

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★ 5

I personally love this gym, it's not to big and has multiple different machines to work any and all parts of your body and they have a good selection of merch and pre workout drinks and has a children's area and really great trainer if you need one

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★ 1

If you are a college student don’t come here. It’s overpriced and they don’t allow you to use the free trial that’s advertised so much, despite living in the area permanently. They should make their policy about students more transparent, as I couldn’t find it anywhere on their website. I’ve gone here with a friend before as a guest and was considering getting my own membership in a few months but I won’t be returning.

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★ 5

I really like how the staff is friendly. The gym has great equipment! And they have so many people cleaning the gym as well which is really nice. It's a very nice gym was very nice workers.

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★ 1

Manager didint believe I lived around here and didn’t give me the free trial they originally said I could have. I lived within 30 minutes of the gym…

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★ 3

I was an original member of this gym when they first opened...it was seriously my second home, the staff was amazing like the true OG staff, whom I know were mainly all from other clubs and some new hires that transferred or left after the firstround of new mgmt, that was sad, although I've noticed a couple still there recently..anyway that was also a lifetime ago... As of recently, I have rejoined this gym. Even though I now live 400 miles away, I find the value of this gym and their amenities well worth paying the monthly fee for having the ability to come here when I am visiting for work. It makes most sense to me instead of a weekly pass every time.
I can say my cancellation process was pretty cut and dry though back a couple years ago bevause I moved and followed the guidelines of cancelling when you move far enough away. Although I've heard the complaints and it is cumbersome but a lot of gyms have the disclosure of 30 days and usually one more month of being charged, I promise you getting out of anytime fitness is much more difficult when they are independently owned especially.
The showers always have and always will be Edges biggest downfall. Here and at Shelby, I was here today, just another almost 30 minutes of waiting for it to heat up. I literally turn a shower on and go sit in the sauna for 15 minutes to give it time, I'm not going to sit there and be cold...we all know there are PLENTY of membership funds to install a few more hot water heaters....it has nothing to do with anything less or more, invest. While you're at it, the rope attachments on the floor, are we serious? Are these the very original ones? I'll make sure to bring my own next time as yours are literally falling apart. I didn't anticipate to rejoin and see it not being maintained like the gym it opened as, granted I rejoined at Shelby because of my location at the time but this is the one I will choose to frequent out of the two.
The sauna is always working when I'm there, along with everything else. And it is still clean and the showers are still clean and that was always one of my most appreciated qualities they have. Thank you for keeping that up. I rarely encounter rude staff, maybe just oblivious, but they're kids mostly and of a different generation...if you need something, just make it known.
I've come at all times of the day, you just have to be able to adapt what you lift if it's busier, most workouts have an alternative. If you need the true old school lifts and you have to be totally dedicated to that exercise in that form, you're at the wrong gym.
The shakes are always my favorite exit treat too, BUT y'all need to start taking cash again ...what is that other than inconvenient....

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★ 4

Great gym. Overall good atmosphere and clean. Would love to see some new treadmills though.

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★ 5

Lots of fun! Helps me stay in shape I feel healthier! Thank you!

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★ 5

Great gym. Friendly people, always clean, and lots of machines.

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★ 5

I started with the Edge the moment they open in my area. This is the best gym I have ever been to. The staff is so friendly and knowledgeable. There are so many classes to choose from and the instructors are great.
Soooo Clean and an affordable price.
I have taken at least 6 or 7 of my friends as guests and they have all joined. Love this gym❤️

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★ 5

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★ 5

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★ 5

Its great, the staff is nice and friendly, the whole place is clean. Its got tons for programs and classes for you to join and for the $40 a month price its well worth it. Everyone there leaves you the hell alone too, big selling point for me. There even a female only part of the gym and thats pretty for cool. Its a gym, get in get out get fit.

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★ 5

I have been a member for 2 years and love it. Open, airy and super clean. Lots of great machines and free weights. Front desk and staff are extremely friendly. Great place to work out at your own pace or with some great personal trainers if you choose.

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★ 5

Very clean, great equipment, nice sauna, awesome staff.

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★ 5

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★ 5

Awesome gym, had been a member for over 3+ years, I like the whole set up, machines, sauna and the great staff. They are not super expensive and the kind of facilities we get, is truly remarkable, proud member of Edge fitness

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★ 4

The edge is a great place to work out. The staff is friendly and professional I enjoy the group fitness classes especially body pump and core
My only complaint is that the instructors in the group fitness classes insist on turning the large overhead fan to the highest setting without input from the members. This gives me chills and dries out my contacts, I have mentioned this before and nothing changes. I makes me feel like my comfort is not important or valued

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★ 5

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★ 5

Great value at Edge Fitness. Always clean, great selection of equipment, and very friendly staff.

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★ 1

Signed up in March. Never signed any contracts or paperwork. Just came to cancel in October because I switched gyms and they tell me I’m under contract. I said impossible I never signed nothing. I opened the “contract” to find out the person who signed me up over the phone forged my signature on the contract. Absolutely insane that they just forge signatures. I did end up getting my membership cancelled. Will never join back. Untrustworthy company !

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★ 5

It's so good gym, it attends me very well

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★ 5

I really enjoyed my time at Edge. I loved the movie theater. And it is really the best price for tanning, gym, private women’s gym, sauna. I wish I was more of a gym girl lol

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★ 5

Getting back into the exercise routine now that the kids are a bit older and have found the early mornings to be the best option for me. I really enjoy the movie theater and Women's only exercise machines. Excited I joined!

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★ 1

Lots of broken equipment, annoyingly loud music always blasting, broken lockers and always dirty. Always overcrowded as well. Service at the front desk is terrible and they make cancellation of your membership super difficult, they lock you into a contract so that you can’t cancel right away and have to keep paying them.

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★ 5

Fantastic Gym. Edge Cinema is a pleasant surprise. Sometimes I just go to the gym to watch movies on the elliptical / treadmills. Causes me to workout more days a week than I normally would, and I'll stay longer than I would have to finish a movie. That's a win in my book!!

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★ 5

Grea gym, nice staff and clean atmosphere. 😀

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★ 5

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★ 5

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★ 5

Very nice gym. Not very crowded. The machines are well maintained. The staff is always friendly.

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★ 5

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★ 5

Edge of Rochester Hills is fantastic - very clean, organized and pleasant. There's a very positive atmosphere. Also, I had a complicated billing issue that District Director Andrew P. handled very calmly, professionally and expeditiously which I greatly appreciated. He really listened and quickly understood the details. Again, this Edge is a great place all around to improve health.

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★ 5

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★ 5

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★ 3

I wish they would open another one nearby. This one is always so busy there’s never any open machines.

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★ 5

Good gym

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★ 4

Great gym. Good atmosphere

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 4

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★ 1

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 2

The gym equipment is great. Business is greedy. Oversold memberships, can’t get a proper workout in. Cancelled my membership.

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★ 1

I want to start by saying the facilities and the gym atmosphere are fine, this review is due to the customer service and backend paperwork experience.

TLDR: DO NOT listen to what anyone on the desk side tells you that you are signing. Make sure to read it yourself, request a print out and take it home if you have to.

I was told I was signing up for a non contract membership that could be canceled or frozen at any time. Not only was my membership contracted, it also was intelligible to even be frozen as advertised.

I used this gym due to its convenient location to my home, I lived 3 minutes away. Now, I've moved and there's no longer a convenient location for me to go to. I went to switch to a new gym, that was 3 minutes away from my new residence, only to find out that I still have to make 12 more months of payments because my membership was contracted despite what I was told.

They do have a clause to allow a contract to be broken, but you have to live 15 or 25 miles away from the nearest Edge Fitness. I'm not sure which one as I was told both throughout my process of trying to cancel via email, call center, and in person.

Their call center is another point of criticism I have. They outsource their calls to a call center that services multiple gyms. Meaning they're not up to date on this specific gyms policies and can provide outdated or incorrect information. I wouldn't suggest dealing with the email support or call center support team if you can avoid it. Just go in person and see someone on the desk side. You'll get a much more accurate and concise answer that way.

So now I'm stuck with this membership I won't be able to use frequently for another year with no path of recourse because I was lied to when signing up. I'm really disappointed because of the no contract membership and the ability to freeze your payments were the only reason I felt comfortable signing up for this gym the same day I sat down with someone to get more information on the gym.

All that being said, if you make sure to understand what you're signing or have a desk side employee who actually knows what they're talking about and are honest, then you should enjoy this gym. Just use extra caution before signing anything.

Source: Google

★ 1

ACTUAL SCAM. To cancel membership you need to wait 30 days for it to actually be canceled so they are wasting a month of your time to steal a month worth of membership. On top of that they take a selve reported average of one week just to respond to your resquest to cancel so it takes them a total of over 5 weeks just to cancel just so they can steal your money. Never come here. On top of that, they sell way too many memberships so that even when it is not a busy time there are still way too many people.

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★ 3

Good gym the only bad thing it close early on weekends, make it verry disapointing.

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★ 1

I’ll remove my review when the stair steppers and sauna are fixed. How is this possible?

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★ 1

very toxic environment. Workers are rude and doesn’t like to do their jobs. Do not recommend…

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★ 5

I've been a member of Edge Fitness for over 2 years and absolutely love this gym. The trainers I have had the opportunity to work with and the class instructors are amazing.

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★ 5

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★ 2

If this place would replace equipment I would give it a higher rating. Good luck finding a single hand grip here people are starting to bring their own. Staff and management are complained to often after speaking with other customers here. They are clearly ignored. Trainers have taken some that are normally on the floor and half of them refuse to let anyone use it from that area, even though they have been on main floor since this place opened!

Other items need regripped or replaced, they do not care. Sauna is hit or miss and there is a section of the bench that has been messed up for a long time now.

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★ 5

Great, knowledgeable trainers and super clean facility!

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★ 4

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★ 1

Make sure you do not have a missed payment by any means. The fees are predatory.

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★ 1

I typically avoid leaving negative reviews, and I generally enjoy this gym. However, I have experienced consistent delays when seeking assistance at the front desk, particularly when making purchases or requesting access to the tanning beds. Despite staff members engaging in conversations amongst themselves, I often find myself waiting for 10-15 minutes before being attended to. It is frustrating to witness employees prioritizing socializing over serving customers promptly and efficiently. Also anyone could walk in that’s not a member because they are never paying attention.

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★ 5

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★ 5

Just some people need to learn that after workout rack the weights on machines.

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★ 5

I love this gym it’s one of the best ones I’ve been to so far I love the weights all the machines they have and the staff is amazing I will be here for a long time

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★ 4

Facility packed with a wide variety of equipment. It offers a women only weight area, saunas and a cinema, in addition to classes and a kids area. I’m giving it 4 stars because there are too many people after 6pm, until 10pm.

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★ 4

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★ 5

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★ 5

I've been going to this gym for over a year now. It's a busy place most times of the day, but it's a good atmosphere with a knowledgeable and friendly staff. Very clean and well-maintained.

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★ 5

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★ 5

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★ 4

Light-years better than shelby location

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★ 3

Way too many people here to where it seems like a hazard. Staff is good but some gyms don’t know when to stop. If you don’t mind waiting at almost everything this gym is fine I guess

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★ 5

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★ 3

Decent gym, a bit dirty, but needs more attachments for cable machines. So many mismatched... no ab roller, no foam roller easily seen. If you go at any peak time at all expect hordes of young kids, wait times for benches. They have alot of space in the gym... not sure why they don't get more benches and machines so that people aren't just standing around

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★ 5

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★ 5

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★ 1

Careful.. This gym will change your monthly subscription without telling you. I signed up for $15/mo. Which I just notice was quickly changed to $25 and then $30 over my last year subscription. If u value money, STAY AWAY.

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★ 1

In order to view their membership pricing you must fill out a form with your contact information. I haven’t signed anything yet as I just wanted to compare pricing between other gyms, and I’ve received 4 emails, texts from multiple different numbers, and phone calls/voicemails bugging me to either contact them back or come in to the gym to sign for a membership within the last 12 HOURS. The annoyance alone has already convinced me not to even consider this gym anymore.

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★ 4

I really enjoy it here. Lots of different types of machines depending on your likes and needs. Plenty of cardio options. Friendly staff. Negatives are many people don't wipe down the machine when done, the congregating that the younger kids do around a machine and monopolize it forever, or the loner who just sits at a machine to look at his/her phone.

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★ 5

Best Gym Ever!!!

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★ 5

LOVE THE GYM, LOVE THE EQUIPMENT AND ATMOSPHERE...LOVE MR POSITIVE OF DETROIT RADIO AND NATIONAL RADIO AND TV...THIS GYM RULES

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★ 5

Thank goodness, these new ones look so much nicer, Andrew. Thanks!

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★ 5

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★ 5

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★ 1

LEAVE ME ALONE!

Responce to the Owner after their correspondence:

I already called the store to be removed from the list and I still get obnoxious amounts of texts after being promised I wouldn't get any more
To anyone reading this that I cannot express this enough: do not give out your information to anyone unless signed up, do not give out friends or family information. THEY WILL HARASS THEM RELENTLESSLY WITHOUT TAKING INTO ACCOUNT OF WHO THEY ARE OR IF THEY WANT TO SIGN UP.

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★ 5

He estado en otros gimnasios y este me ha gustado más. 👍 la gente en general es amable y respetuosa.

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★ 3

Honestly the gym itself is awesome and has everything you need if you want to take the gym more seriously with really professional and high quality machines plus more stuff like sauna, movie theatre cardio, BFP Scan , smoothies, massage chair, and has a great open space for stretching and a studio room that you can use when classes aren’t in… But the HOURS ARE HORRIBLE I’ll give them credit for bringing back 24hr for Monday-Thursday but they close on 7 on weekends and 9 on fridays. This wouldn’t be as much of a problem if they didn’t advertise as a 24hr gym. It’s not 2020-2021 anymore it’s time to extend the hours so people can fit going into their schedule easier… almost everyone I’ve talked to even emplyoees agree that some days they can’t make it in because of the strict weekend hours. And I would understand more if it was even 12? 10? BUT 7?! THATS WILD. I have a friend that has a planet membership as well to combat just to combat these weekend hours almost no other gym in the area closes this early on the weekend…Every single person I know that goes here (a lot) or even acquainteses agrees and had several friends switch gyms because of this reason alone :(. I understand this is a corporate issue and not this gym particularly but I wish I could leave a 5 star review that it deserves but until the hours are considered reasonable I’m keeping it on this lower side.

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★ 1

Water bottle filling station does not provide cold water and sounds rattly (motor might be on the way to giving out)

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★ 5

My home away from home. Staff members are always so welcoming, friendly and know how to make you feel comfortable. I appreciate the atmosphere they create as well as other members, the cleanliness, the amount of equipment, the kids zone for my daughter, honestly just overall a great gym and I will continue with edge most likely until I'm unable to move. Lol

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★ 1

The Edge is mismanaged. I had my items (wallet, credit cards, cash) stolen from the locker room. The management basically said tough luck. I did make a police report. However, the management didn't comply. Horrible gym. Do yourself a favor and find a gym hat is safe and cares about their members.

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★ 1

Ever since I signed up for a membership I feel like I’ve been played: I thought I was signing up for 1 year ended up being two years ok fine I get it commitment. But I asked if I could add on shakes on my account and prepay them. They said yes add whatever you want. Ok cool. Then I go in to pre pay for two. The lady that I talked to kept pushing me to do 10 or the 20 which was over $100. I was like no I’ll just do two she kept stalling saying how cheap it would be to do the deal. All I wanted was two on the account. All I feel any time I go in there is pressured to spend money. Definitely not a gym to be comfortable in. They really need to work on customer service. And not be so pushy. Just my opinion and stating facts what had happened. Not bad mouthing the whole company. Just stating what I had to go through just to simply pee order shakes.

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★ 5

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★ 1

They make it extremely difficult to cancel your membership, and they add in extra charges when they damn well please. Worst gym I've ever walked into.

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★ 1

Most of the stairmasters need maintenance

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★ 2

Way too overcrowded, don’t know why they keep giving out more memberships when the parking lot is always overflowing

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★ 4

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★ 1

The clown they have answering the phones and his arrogant and pushy sales tactics to join immediately was an instant no to wanting to change over to this club. Lost 3 memberships today.

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★ 4

Lately the gym is not as clean as it used to be. Machines and floors.
Monday though Friday in the morning music is mainly heavy rock. You should vary it.
You have Customers from different ages.
Play hits , up to date music, ask the guy with Curly hair that used to open at 4am and got promoted.

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★ 5

First work out was yoga 09/21/2023 today was my second workout 09/23/2023 and both of them I enjoyed very much. Can’t wait to go back next week!

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★ 5

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★ 1

I’m in Michigan for vacation. I friend recommended me this place to workout, I got a 3 day pass, so I went this morning and they told me I can’t use my 3 day pass bc I need a valid Michigan ID but they gave the option of paying for a day pass (which I don’t mind). But makes no sense for me that I can’t use a 3 day pass bc I don’t have a Michigan ID but I can pay for a day pass? I’m sorry but that makes no sense, the situation was really uncomfortable, definitely don’t recommend this place.

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★ 1

They make it IMPOSSIBLE to cancel your membership. When I finally got through to someone who could cancel they lied and charged me for many months. DO NOT SIGN UP they make impossible to cancel and the gym is too pack to work out anyways

Source: Google