★ 5

The community that we are
The Trainers specifically Alex and Aaron
I love this place!!

Source: Google

★ 1

Extremely Misleading Sales Tactics & Unprofessional Experience

I walked into Edge Fitness today after speaking with a representative named Blake yesterday. I was literally online completing my membership purchase when he called me — told me to stop, said he had better “in-house deals,” and even mentioned a “buy one year, get one year free” offer. He asked me to come in Saturday, and we set an appointment for 12:30 PM.

I rearranged my day, left my kids at home, and showed up exactly as scheduled. When I asked for Blake, I was told the deal he promised was “gone” and that the price had actually gone up from what I saw online. Not only was the $19.99 mid-tier no longer available, but the price was now $22.99… and suddenly the “one year free” became “three months free,” which could “change tomorrow.”

Why would you call me, stop me from purchasing online, tell me to come in for a better deal, and then act like none of it ever happened the next day?

The young woman who tried to help afterward was polite, but the damage was done.
The experience was misleading, dismissive, and honestly embarrassing for the gym. This isn’t how you treat people who walk in ready to do business — especially someone recovering from spinal surgery who explained they’re just trying to get back into fitness with basic stretching.

This felt like a bait-and-switch situation, and if this is how Edge Fitness trains staff to operate, corporate needs to know. Completely unacceptable.

Source: Google

★ 1

Horrible experience! If signing up takes just a click, cancelling should be just as simple—but it isn’t. They make the cancellation process extremely difficult and clearly prioritize money over customer service. It’s obvious they don’t care about their members’ experience at all. Avoid this place.

Source: Google

★ 1

Do not sign up for this gym. They reel you in with an easy sign-up process, then trap you when you try to cancel. It’s a complete money grab. Even after my contract ended, they kept billing me month-to-month and stacked on outrageous fees. A $70 annual fee on top of $20 a month is absurd. Save yourself the frustration. Go for a run outside, work out at home, do anything else. You will absolutely regret joining this place.

Source: Google

★ 1

The cinema was the coolest thing about The Edge and why we would go there to work out. When discussing this with the staff, I was told by a staff member to just use my phone when I worked out if I wanted to watch something. Well, I can do that another gym. Unfortunate customer service paired with an unfortunate decision.

Source: Google

★ 2

For as many reviews that state they love the cinema cardio theater, the fact that they are changing it to what was explained to me as a free weight area is pretty disappointing. I have been able to refer multiple people to the Edge, specifically this one, because of what they have had to offer, the cinema being that. They said you can go to any other edge that has a cinema, but the next one away is 25-30 minutes from me. Not only are they taking the cardio theater away, but it doesn't look like they are adding any additional cardio equipment to the main floor.

It also seems like you will have to pay extra to maybe even utilize this new area or some aspects of this new free weight area.

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★ 3

Row machine has been broken over 4 months.cant even row with my workout partner because one of them is broken

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★ 5

Good gym, new and well maintained equipment, Cardio cinema and lot of different classes. Sauna, showers, spin and bootcamp classes. The biggest benefit is the kids club!

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★ 1

Clearly a scam make you sign a contract for $20 a month and then charge you $35 without telling you for a month and say they sent out emails letting us know that it will go up never got a email as I just checked all of my emails and there is no email and the cancellation over email is the most dumbest thing a gym can do. Please read your guys contracts before signing very bad business practices

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★ 2

The young lady with the red hair is rude. Kept me waiting for service all while she slowly cleaned the sink in their area. Btw I was the only one waiting..also it’s annoying how the classes like body pump keep changing up in the evenings.

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★ 1

Thanks to all those who left negative reviews I will not go with Edge fitness. Anyone that asks me in order to cancel my membership I have to send certified mail with signed cancellation slip to some stupid address instead making it easy process as signing up online / facility is a clear scam. These kind of businesses receive bad reputation and is best to stay away. If I can click to sign up for membership I should be able to cancel that same membership with a click.

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★ 5

Highly recommend! Best gym! No competition!

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★ 1

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★ 4

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★ 3

Can someone pleaseeeee tell the young man that teaches burn on Thursdays at 5:30 this is a burn class! A high intensity class, not a strength straining class. Every week he is doing strength training and that’s not the description of the class. People like myself come here to meet out active goals for the day, and coming here I am not burning ANY calories or meeting my activity goals. Please address it, thank you!

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★ 5

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★ 5

Edge Fitness has been one of the best decisions I've made for my health and well-being. It has a welcoming atmosphere and the staff are incredibly friendly too :)

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★ 1

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★ 5

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★ 5

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★ 5

Great staff, lots of equipment and always very clean.

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★ 5

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★ 5

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★ 4

Great club... Needs longer weekend hours tho...

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★ 4

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★ 1

Worker ate my food and general manager isn’t doing anything about it

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★ 1

DONT GO TO THIS GYM.

Manger calls all jolly over the phone because I signed up for a free pass. He’s asking me questions trying to sound all excited. I mention that I briefly moved out of state, still have a MI id, and wanted to come in for a few days. His tone changes all of a sudden and states that “oh you’re not allowed to workout for free anymore”. I respond “where on anywhere does it say that I have to currently live in Michigan for a free pass. Especially if I still have a Michigan Id.” He says “ I do not care, it’s my gym”

Way to be classy and give no explanation other than it’s “your gym”.

Even if I were to get a membership, definitely not choosing this location.

Source: Google

★ 1

This company is very snicky. Beware of the contract. I signed a contract for two years. My contact expired a month ago. They immiefietly used the price 100%. There is no way to cancel. They will ask you to write an email in order to cancel, but that did not work. They still charge my card. What should I do?

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★ 1

Prośba o anulowanie członkostwa została zignorowana

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★ 5

My boyfriend and I joined a few months ago and have loved it. The staff is very friendly and knowledgeable and we also took part of their Summer Challenge and gained so much knowledge! Always maintained and I love the variety in the theater. The women’s gym is also so nice, it’s smaller and typically very quiet.

Source: Google

★ 5

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★ 5

I Love my Edge Shelby Twp Gym Team!! Super friendly staff and great trainers, lots of equipment and classes, challenge and training specials, sales on products and I love the Shake Bar. The facility is clean! The cleaning staff are ALWAYS hard at work! AND I enjoy doing my cardio in the movie theater too!

Source: Google

★ 1

Beware!!! My son has been trying to cancel membership for over a week due to starting college. The club had given him the run around asking for a ridiculous amount of documentation. Once he provided documentation they still denied him. Called membership services and was unable to get anywhere.

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★ 1

They play ghetto rap music here.

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★ 2

This gym is ok. There are a lot of kids; and not enough machines for the crowd.

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★ 5

Been going there for almost a year and the gym is always clean, equipment gets fixed fairly quickly and the staff are super friendly and helpful.

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★ 1

This club is a complete violation of the “click to cancel” federal law. I am a full time student and wished to cancel my gym membership after working out here for over 8 months. Edge completely disregarded my request to cancel the membership, stating that the clubs policies are apparently more important than the federal law. By the way: all companies must be compliant with this law by May 2025. I work 2 jobs to pay for school and honestly it’s upsetting that nobody who works in their customer service is willing to listen to me. If you are thinking of joining this gym… be prepared for them to not care about you or your personal needs. I will be reporting to the FTC.

Source: Google

★ 1

Good gym. Contract sucks. Way to busy they are saturated. Constant and loud we are closeing messages the hour before they leave. Why are you not open later on the weekends? Wild to me on that one. They REALLY NEED BETTER HOURS!!!!

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★ 5

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★ 1

I used to have a 5 star review of this gym UNTIL…

I opted for the best membership, brought my gf on board to do the same, always bought tons of drinks and shakes and showed up nearly daily…I loved this gym.

I signed up for personal training and loved that too, did it for several months straight…

Until I needed to cancel the training. Over time this gym became so completely crowded I could no longer train because I couldn’t afford to spend 3 hours finishing my workout (but that isn’t the real problem here).

I’ve heard plenty of nightmare stories before and have my own now to add. I knew the policy and I did my homework, I know how far in advance you need to cancel your training. I know that no matter when you decide to cancel it you’re almost always hit with another payment…

I cancelled my personal training back in the beginning of JANUARY of 2025… in person…at my club…with a manager…signed the electronic paperwork…did everything right. Still got billed end of January (expected this) but it’s not over…

I had my personal training just like my membership set up on auto eft billing for $200 a month. Once I cancelled it in January my last automatic withdrawal happened near the end of the month then the payments stopped…no more withdrawal for Feb, March, April…etc. I had no reason to believe anything was wrong as the manager had told me it was cancelled and the automated monthly training payments stopped.

I walk into gym a couple weeks ago on May 14th to tan (I don’t workout there anymore and haven’t in months but I still tan sometimes because I’m locked into monthly membership) and they tell me I owe them SEVERAL HUNDRED FOR TRAINING outstanding…. I told them that’s not true I cancelled months ago here in person and my last payment was withdrawn at the end of January.

I’ve spoken with another manager and they say they will “make a note on my account” but nothing has been done to fix this! So they turned off my auto eft somehow but kept running up my balance in the background?!?! This is some criminal shit.

I just opened the app today to find that 4 days after my last visit complaining about this that they AGAIN CHARGED ANOTHER MONTH OF TRAINING SESSIONS that I did NOT agree to and did NOT SIGN UP FOR!

DO NOT SIGN UP AT THIS GYM THEY ARE NOT OPERATING ETHICALLY OR LEGALLY. Call your lawyer as soon as you suspect something is up it’s the only option left for me as they flat out REFUSE to cancel my personal training and lied to me about it!!!

Go to BBB site and leave your review and file complaints. I’ve attached a picture of their customer reviews rating for corporate from the BBB website…seems fitting.

Source: Google

★ 1

Aggressively yelling that the gym is closing on the microphone every 15 minutes an hour before close is obnoxious, be more polite about it.

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★ 4

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★ 3

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★ 5

Clean, big and up to date equipment!

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★ 1

DO NOT START A MEMBERSHIP AT THIS GYM!!!!!!!!!!!!!

They will not tell you that they’re actively trapping you in a contract that you can’t get out of for at least a year. The owner will reply to this saying some bs like “we try to be transparent” but everyone knows that is not how it is when you sign up. Also, it would seem that this gym is in direct violation of the new “click to cancel” policy for gym memberships. In no possible way is this gym as easy to cancel as it is to sign up for. “Businesses cannot require excessive steps in order to cancel memebership”, meanwhile this gym basically requires your entire life story and 127 documents to prove that you can actually cancel the membership.

Source: Google

★ 1

Traps you in membership and won’t let you cancel. Managers are rude and will not help with cancellation, they blow you off to this email that doesn’t help at all. and all they say is “you signed up for this” but they do not explain the trap at time of sign up, your expected to read a small print huge contract. Stay away!

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★ 1

**edit, in response to the owner below.. I have reached out to that email & your staff multiple times. Either get ignored or told basically “tough luck”. Posting about your plans is one thing but purposely not explaining them at time of sign up is another.

DO NOT JOIN THIS GYM, they trap you in the membership. I did not sign up for a year contract I pay month to month. First off they blow you off in person telling you to email some abc company then they reply with a whole paragraph saying too bad you can’t cancel unless you die, move 15 miles away, or deploy in the military. Calling in to get help does nothing, they say there’s nothing they can do and threatened me to get sent to collections if I don’t continue to pay. Going straight to FTC & BBB. This business is a scam!!

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★ 5

Best gym in Shelby township. The GM and staff are all great

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★ 1

Think twice before joining this gym!!!!

A membership was upgraded to include guest privileges, and everything seemed fine at first. But without warning, the gym changed its pricing and membership structure completely disregarding the original agreement.

Despite being told the membership was month-to-month, cancellation was denied due to a supposed one-year contract. Staff on-site were unhelpful and redirected all concerns to a third-party company, which only allows cancellations under extreme conditions like military deployment, relocation over 15 miles away, or death.

Customer service offered no solutions and even threatened collections for nonpayment. This kind of predatory and deceptive practice is deeply concerning. I’ll be filing formal complaints with the FTC and BBB.

Look elsewhere, this place is not worth the hassle!!! They do not treat you with respect! Easy way to lose customers and referrals.

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★ 5

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★ 5

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★ 5

We absolutely LOVE The Edge Fitness! From the moment you walk in, the staff is incredibly friendly and welcoming—they truly make you feel like part of a community. A special shoutout to the amazing Edge Kids staff who take such great care of our little ones; it gives us peace of mind and lets us enjoy our workouts worry-free.

The amenities and machines are all updated and top-notch—everything is super clean and well-maintained. One of our favorite features is the cinema room—it’s such a cool and unique way to work out, and it makes cardio fly by!

Plus, the location is super convenient. Whether you're just starting your fitness journey or you're a seasoned gym-goer, The Edge has everything you need and more. Highly recommend!

Source: Google

★ 4

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★ 3

nice gym, kinda busy.

if you go as a guest make sure to give a fake email / phone # so you don't get spammed! i received 7 emails and 5 texts in one day !

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★ 5

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★ 1

This gym is in direct violation of the FTC “click to cancel” mandate. Each fine is $51,000 per violation. If you’re trying to cancel report this to the FTC and BBB and do your worst! They refuse to cancel my membership even though I’m out of radius. They also do not have click to cancel policy like the new mandate from October. They are in direct violation and I’ve gotten attorney involved. If anyone else is experiencing the same leave a 1 star and I will connect with you. DO NOT SIGN UP and BEWARE

Source: Google

★ 5

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★ 5

The equipment is very good, it's clean gym and very nice staff.

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★ 2

This location is swamped with people uncomfortably and aways busy. You literally will not find space in this gym until 1:30 am

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★ 3

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★ 5

I’m so glad this business is still 24 hours compared to the one on 14 mile and schoenherr rd

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★ 5

I really really love this gym as a girl who just started working out this year. The classes really give me confidence. Courtney Miller’s strength development and yoga are the best pairing. Strength pushes you and she’s very active during the class. She does all of the workouts with you, gives you weight suggestions, and she really hones in on correct form and technique. Yoga stretches out my sore muscle and relaxes my mind. I leave the gym feeling amazing!

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★ 3

Gym is way too packed all the time. Over capacity

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★ 5

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★ 5

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★ 1

Their referral program is a scam. I referred two people in January and I'm ready to get the words out, but that's clearly not the case. I have been billed and will be billed next month. They told to get people to sign up and get a free month , but none of that is true. I called a rep there to confirm the reference, they stated I will get the credit at the end of my contract, he said. That’s not how I was told.. disappointing.

Source: Google

★ 5

I honestly love this gym. I switched form life time to edge because it’s amenities aligned with my life style. The gym is always clean and the staff are wonderful as well. I only wish it was a little less busy but that’s not the gyms fault, busy is good in any business!

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★ 5

BEST GYM IN MICHIGAN GREAT TRAINERS EMPLOYEES EVERYBODY WAS REALLY HELPFUL TO AN OLD GUY LIKE ME I APPRECIATE THEM

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★ 5

First class service. I feel the service is personalized. Special shout out to Santino for doing such a great job for all of us who are regulars. He does an amazing job at repairing equipment as well.

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★ 5

The best facility ever very clean environment with good service. Staff and coaches are very friendly and professional My favorite class is Body pump with coach Courtney Miller for me she is the best

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★ 1

UPDATED REVIEW - Unfortunately this location has gone down hill. Pieces of equipment are often broken. They take unreasonable lengths of time to fix things. There are machines in the cinema that don't even turn on. There is equitment that is supposed to count reps and rest time. These are perminently turned off.
The front desk charges $1 for throw away cups. Toilets are often breaking and flooding. Sauna is either to cool, tv sound is muted, or tv is off. A lot of false advertising and tagged on charges. There are several cool employees but the ones who suck, really suck. ORIGINAL REVIEW - Pretty nice spot in my opinion. Clean gym, clean locker room, sauna has a tv in it, cinema room with cardio equipment is cool. Employees are friendly and they have a "shake bar" which is a nice touch.

Source: Google

★ 1

Terrible gym with greedy owners - there is no cap on memberships to the point that it gets so busy that you can barely walk through, too many people recording in the gym, they make you pay yearly fees yet they take months to repair machines, they rarely add anything - they added a hack squat and its been broken for 2 months, the water fountain has not been working for months and when you go ask for a cup to get water; they charge you a dollar which is absurd.

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★ 5

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★ 2

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★ 5

Well organized & clean. Helpful staff.

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★ 5

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★ 1

Migueal is my personal trainer!! He deserves 10 Stars ⭐️. Not only does he train me, he trains my wife, my sister, and about 5 other individuals that all requested him by name. Miguel has created an environment for me as well as countless others to come in and feel included and welcomed into the gym and that has kept me coming back consistently since March ‘24. However there are some other staff at the gym have made it very clear that me and my African American workout partners are not really fitting into the “culture” that they are trying to build at the gym. As a paying customer who not only pays for regular gym fees, but pays extra for personalized training, and pay to use the child facilities, I am highly disappointed that they feel a way about our workout crew. We started attending this location last year with different fitness levels, backgrounds, and reasons why, and Migueal made us all feel special in our own way and we all decided we wanted him to lead us in our new journey. All of the other subpar trainer's just weren’t cutting it for me. I tried a session with Alex and it just wasn’t a good fit for me, nothing personal just needed something different. The lack of diversity in the workouts and in the gym are what drove me to requesting Migueal as my trainer in the first place. I have lost around 50 pounds already under his instruction and I have gained a brother for life. Another trainer I would like to sing praises to is Aaron. He has taught multiple group classes I have attended and he is also a super kind and easy going person who is easy to work with and he speaks anytime he see’s me in the gym. I wish all the trainers had this level of people skills like these two gentleman, then all they trainers might have big workout groups like ours with Migueal💪🏾

Source: Google

★ 5

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★ 1

The worst of the worst!

Lookout for gym annual fees, cleaning fees, and other fees that they add on without telling you one word about those hidden fees.

They will lie to you just to make a sale just like a sleazy salesman would. Even after I reached out to them to cancel due to these fees via email, they pretended like I don't exist. I tried to cancel and they threatened with more fees if I do.

I purchased this membership for my son, my son and/or I have not been in that gym more than twice. My son ended up moving far away and they did not refund a penny!

I have been telling all my friends and family about these scam artists and I think you should know this too!

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★ 5

Having a good gym is a good sign but also with great customer service is even better thanks to Aaron and Miguel I don’t think twice walking into this gym because I know it’s an amazing gym

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★ 4

Gym has lots of potential with the layout, amenities and options. However it’s too crowded, and that’s because the prices are so low encouraging far too many to sign up. It’s a young and very immature crowd that spends their time congregating, playing games, staring and giggling like a high school gym. The gym works very hard to keep things clean and machines running. Unfortunately the bathrooms are destroyed and machines broken due to a very toxic membership. Marketing, you keep the prices low and try to grow a the very membership that’s hurting your gym…

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★ 3

Gym is beautiful and clean and same with the women's area! The major problem is the overcrowding due to staff not checking if anyone is a member or not. Only once have I seen a manager actually take the time to review and see who was actually a member and if you were a registered guest which my husband was under my membership. The crowding died down for maybe a week but then went right back to overcrowding. Sucks for us who actually pay for a membership when others skate by with a group of 4-6 people who probably don't even have one because the front desk is too busy chatting amongst themselves to care.

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★ 1

Very unhappy. The gym was fine, but I moved, and when I went to cancel it before the new year. It took them 10 days on email to cancel membership, which is bad. Then they said I had to give them written notice 30 days prior. So they charged me for another month, which is not great. Now, for this whole other month, I did not want. They are charging me yearly fees of $60 even though my account is (pending) being canceled. The general manager didn't offer to help at all. Was going to rejoin when I moved back, but after this, I'm going to find another gym.

I'm out of contract also.

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★ 1

Pathetic gym, they make it practically impossible for you to cancel your gym membership. No staff is ever helpful in the gym and the email they send you to always tells you that you can’t cancel. If you’re thinking about starting a membership here, don’t, go literally anywhere else. Read other reviews on this gym, they all say the same. Not to mention that there are probably about 200-300 people in the gym at peak hours, making it impossible to get a machine.

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★ 5

Cool.

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★ 5

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★ 3

You can’t even go to this gym anymore at 1am to get some clear space, still busy until 2am. Irritating

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★ 4

Edge Fitness Clubs boast a wide variety of equipment and generally maintain a clean environment. The staff is friendly and helpful. However, some members can be inconsiderate, leaving equipment strewn about. Additionally, the gym can be pricey, and some equipment often appears to be damaged or in need of repair.

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★ 5

the best

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★ 5

Miguel is amazing here! Referring friends and family

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★ 1

For those who sign up for personal training beware you will automatically be stuck into paying 2 full months. Because even if you cancel right away and give 30 day notice they say they have to charge you again per policy. It’s not right and that policy needs to be changed.

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★ 5

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★ 5

Clean, minimal wait time and larger weight availability then some. Good place to push heavy.

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★ 5

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★ 5

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★ 5

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★ 5

Excellent place! This gym has many new machines that I am not used to, great ammenities and options.

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★ 5

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★ 5

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★ 5

The gym is very clean and well maintained. They have a lot of bumper plates and six lifting platforms. Dumbells go up to 125 which is great. The staff is friendly and for the most part it's not too busy outside of 5 to 8pm (not sure about mornings).

The only thing I don't really like is that there is a subset of guys that just "hang out" and try to hit on women. Never lifting a weight, acting like it's a pub or club. It's quite annoying when they are there, I try to go to the gym to unplug and get a good workout in, not be reminded of the degenerate nature of our world with their presence.

There should be a rule that you can't come to the gym to loiter.

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★ 5

Great Gym. First gym I have worked out at. Very clean and many different workout options.

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★ 5

Best workout and classes I ever had

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★ 5

I switched from planet fitness to the edge and I think this gym is the most Amazing gym I have Been to in my life because it has a lot to offer.

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★ 5

The best Staff ever!!!! If you are looking for a gym where you can be yourself gain a family Edge is where it is at. Shout out to Catherine and Miguel and Brian the best team around. 💗💗💗

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★ 5

The Edge fitness club is a really good gym, has all the equipment from cardio to free weights. Has a cinema for cardio if you prefer that. Also very clean, i highly recommend this gym. Shelby township

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★ 5

Great gym. Super clean

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★ 5

Just joined The Edge Fitness Club! Wow!, it’s amazing. The staff is energetic and supportive. Welcoming to all. Enjoying my fabulous 50’s!!

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★ 5

I love the Edge. It’s always clean and the staff is awesome

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★ 5

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★ 5

Love this gym!

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★ 5

I love the Shelby Edge Fitness. The kid's care is amazing, my 4 year old and 10 year old both love going and sometimes want to stay longer than my workout! The staff at this location is great, Lauren is definitely a favorite of mine, she is so friendly and kind. Last but not least though is my trainer Mandy - she is so wonderful and has helped me start meeting my goals and feeling so good about working out. 10 out of 10.

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★ 5

The trainers here are top notch. They a very thorough and take each individuals size, age and physical ability carefully into consideration. Not just my trainer. I’ve seen how others handle their clients. Well worth the time you put in to get Strong physically and mentally!

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★ 5

Very nice i really very nice people

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★ 5

Clean, friendly staff, plenty of equipments

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★ 2

First of all I will say that I LOVE the woman’s only part of this gym. I feel more comfortable to work out. There are still some machines I would like to use or experiment with in the open part however, it is WAY too busy. That’s the main reason I want to leave this gym. But they will sell you on signing on for longer than a year (I WAS DUMB ENOUGH TO DO THAT) and then it’s an astronomical price to cancel. I don’t understand why, they have enough people. Half of their showers run freezing cold water. Do I recommend this gym? Yes, it is a great gym with tons of options ONLY if you like to wait for machines and be surrounded by a crowd.

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★ 3

Horrible costumer survive, employees not friendly. But gym is off the charts but also crazy busy.

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★ 5

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★ 4

I love this gym. The only reason I can't give it 5 stars is because it is abnormally COLD in there. Turn the air down... sheesh.

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★ 2

I worked out at this Edge Fitness from when they first opened (during the COVID times) and I just left this gym recently due to me relocating far away from this gym.

The pros is that Edge Fitness is huge, located at a good location, and they have every machine or workout that you need. It is the perfect gym. It has a movie theater, sauna, a good free weight section, plenty of squat racks, and more

The cons is that, however, it is a little too good of a gym. Unfortunately, they refuse to open up more locations. This location gets super packed. They are "24/7" but they are not 24/7 during the weekend, which is my opinion would be the best time to be 24/7.

The more packed this location gets, the more dirtier the gym gets. The more the machines get used and broken. I hate waiting for a machine to open up.

This is the busiest Edge Fitness. All locations are busy, but this one is the busiest location.

I started to workout at 11pm during the weekday (still packed with a lot of people).

Do I recommend Edge? I would recommend it if you didn't mind the crowds. I know a few people who love Edge because it is so busy. Personally, Edge Fitness is not for me.

The current gym I joined is far away from Edge Fitness. The current gym I joined is a private gym that's expensive.

Edge Fitness made me realize that I am better off going to a private gym where it is actually 24/7 by scanning your phone. It's more expensive but I can actually use the gym. I will thank Edge Fitness for making me realize that chain fitness places aren't that good.

Also, I’m not a fan of the trainers at all. Way too pushy to get you to sign up. I did my free session with them and the lady was very pushy. I do sales for a living and she was literally a walking example of how not to sell to somebody. I forget her name, but she's the one that works at 6am. After I did the free session with her, I always felt awkward seeing her. When I left Edge, I’m so happy that I'll never see her again.

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★ 1

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★ 5

i came here looking for a membership and a fella named jake v hooked me up showed me around the gym gave me a great break down of pricing and just was very kind and helpful through the whole process, buddy deserves a raise. absolute unit he is.

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★ 3

The gym has the best value for your money out of any gym in Michigan! But the problem is the staff...no one cares lol. You can just walk in and never get scanned. They don't care/check for guests. The place is overcrowded because they don't check who is coming or going. Why do I know this? The district manager was onsite one day and checked every person's ID and to see if they had a membership.....this was at peak time 5 5-30....the gym ended up having half the normal people that it does. Hmmmmm... Sucks for the people that pay... Good luck!

Source: Google

★ 1

If there is a point below the star , I will posted, I sent email since March to cancel my membership…., by the way they don’t have customer service phone no…when I called to cancel through this location…..even I sent another email with the previous email…it’s money robbery!!!!!!

Source: Google

★ 1

went in to tan, the guy told me room #2, it was locked. i sat on the bench and waited, i went into the room once the person who was in there left and the machine wasn’t turned on therefore i was unable to tan.. very frustrating

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★ 5

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★ 1

This place is a scam and a lie. I do not advise anyone to subscribe here. I subscribed a month ago and told them I want to subscribe for a few months because I will travel to another country. The employee told me that you can cancel at any time, but you pay a year’s fee, and now he says you cannot cancel the subscription because he signed me for an annual subscription. Now I pay for a full year and I do not live in the United States

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★ 5

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★ 5

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★ 3

I love this place but they keep shutting down shake stand earlieer and earlier every weekend but being told by other locations that they dont do that its annoying

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★ 1

I am trying to cancel my membership due to my medical condition but they are not letting me do it. Even after providing couple of doctors note as I was told that it is the only requirement for the cancellation. Now they are saying that the note doesn’t have sufficient information on it if even though it has information about my condition, my name, doctor’s name and office details. I tired to contact their billing company but no luck. I tried to get help from the gym and failed. I seriously don’t understand why they are not letting people to cancel their membership even with their medical condition. This gym’s cancellation is definitely not user friendly. I won’t never go back to this gym and would’nt recommend it to anyone.

Source: Google

★ 5

I have been to many many gyms over the years and it’s has been a long time since I found one I really enjoy going to and feel comfortable attending. It is always clean, the machines are kept up and fixed quickly if there is an issue.
I really appreciate the women’s only area, and the movie theater is unique and a nice alternative to just working out w headphones. I just started going to the classes and Courtney does an amazing job coaching. The formats are challenging but doable and she teaches with such kindness and passion, and it is obvious she loves what she does.
The memberships are very reasonable and I don’t feel like the staff pushes you to buy more than you need but will inform you of different options- I never feel pressured. They also offer tanning, hydro massage and bringing unlimited guests in the memberships. They give you a lot of options so that you can cater it to what you want and will use, and not pay for stuff you do not want. Oh and another HUGE plus that’s super important, the bathrooms and locker rooms are kept up and cleaned what seems like continuously. It sounds like an exaggeration but whenever I am there no matter what time they are always being cleaned or just cleaned 🤷🏻‍♀️ Obviously, I highly recommend this gym!

Source: Google

★ 1

The staff is ridiculously rude. Shelby Township location. I tried to cancel my membership so many times that I emailed customer service, but they did not respond. This has become a nightmare, especially with the help of the staff, who have no right source to provide you with any correct information. Not to mention that your complaints are only heard without any change. I’ve complained so much, and literally nothing was done. I do not recommend this location or EDGE FITNESS!

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★ 5

5/5 - Maybe best gym I've ever been to. Clean, spacious, bumper plates, you can be social but also do your thing, it had everything. PS - Kayla was really nice

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★ 1

Fraud!!!
Beware if your name is Shelby I guess...
I got a strange charge last night from an employee named Antonio for a $5 drink from this location.

I LIVE IN NJ and go to the edge in NJ!

I called and was told they would remove the charge but beware! Very strange

Source: Google

★ 1

DO NOT become a member of Edge Fitness they are terrible!! I have had the worst experience and customer service 😤 For over a year I have been trying to cancel my membership because I moved and met the criteria for ending my contract early. I was denied twice to end my contract early, so I made sure I canceled as soon as my contract ended. I called them to cancel and an employee told me to go to a website to cancel.. so I did. I was led to a third party website which charged me $37 for the cancelation. The Next day I was charged a maintenance fee of $50 which shocked me. I called again and told them about the situation. A different employee told me that the only way to cancel your membership is via email... not from the website I was directed to 😒 At the end of the call I was told my membership was still active and that I am responsible for all charges until 30 days after I get approved to cancel my membership.

I looked up reviews for this place and many people have had similar experiences. They were directed to the wrong place to cancel, were charged a $50 maintenance fee, and then were continuously charged by Edge Fitness because No One approved their cancelation.

Beware of Edge Fitness - they are scamming people!!

Now look below for an automated message from them ⬇️⬇️⬇️

Source: Google

★ 1

My daughter’s membership was up in Dec . I cancelled it through the corporate office as directed by the gym manager because they can only accept new memberships but not cancel them. I noticed in April they took a 50 dollar maintenance fee for her so I went in to the gym and spoke with the young man at the front, he was very rude and kept interrupting me telling me he can’t do anything for me. I asked if a manager could reach out he said he didn’t know who that was. That Monday I had a call from the manager she told me she emailed me back in Dec about cancelling her off but I never received any emails. My daughter has not used the membership in months so I asked the manager not to charge me the 50dollar fee since she wasn’t going to be a member anymore she declined to help and said she would make this cancelled membership effective asap. She said It would not get charged for anymore monthly fees and they just charged it again. This place is a scam they can take your money but not help you cancel it, when you ask to talk to cooperate they tell you they can’t give the number out. Don’t waist your money or time LA Fitness treats them customers better lol

Source: Google

★ 5

Great place

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★ 1

Someone was being disruptive and making it difficult for me to work out, blocked me during walking lunges and dropped weights in front of me, forcing me to move, I’d give my experience 0 stars if I could.

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★ 2

Solid gym experience with nice in house workers and clean facilities, but they make it impossible to cancel a membership by using ABC fitness.They genuinely make it so difficult that I was unable to cancel my membership after moving away to school, (with proof of change of residency) and had to pay for a gym that I did not use for 4 months. Then when I come back for a weekend they decline my free 3 pass and try to get me to pay $15 dollars for a day pass. Hope my experience saves people from wasting time and money like I did. My advice is only to sign on at this gym if you never plan on moving away or cancelling your membership.

Source: Google

★ 1

Hands down the worst experience I’ve ever had in a gym. I was literally threatened by an entitled meathead and the manager who was probably cool with the dude basically did nothing. Wouldn’t come back if you paid me.

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★ 1

The place looks nice and it’s clean but it’s too small too Overcrowded , I really don’t feel comfortable feels like everybody it’s on top of each other , sometimes you have to wait on line to use a machine , all these kids sitting on their phones doing whatever occupying the machines I wish I had went someplace else I do not recommend this gym

Source: Google

★ 1

The management team here does not address issues in their club when a customer addresses it. After getting a response from the company on here about talking with them they did nothing to address the management problems at this location and when I asked to speak to another representative they ghosted me. Doesn’t seem like the edge cares as there email title says.

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★ 4

Love the gym, I tell my friends and family to come here. Give us a Chesterfield location!

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★ 2

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★ 5

Edge fitness is a great place for all stages of gym goers from resolutioners to Gym Rats. Plenty of exercise options. Multiple well maintained squat racks and bench presses. Great gym for a great price

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★ 3

Great gym , super clean and great equipment. Although I would’ve gave a better review if the one lady employee wasn’t so rude ,she had a nasty attitude with me for no reason and I’ve never had a problem with the employees there super friendly . It makes me sad to say and I never write reviews but it was unacceptable as a paying customer I’m disappointed

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★ 2

Facility is good, but it's packed with kids who drop their backpacks anywhere they want and basically hangout for an hour or two. Always a wait for equipment.. major regrets signing up there.

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★ 1

Nightmare of a gym, people watch you until you are done with machine, overcrowded all the time, no parking, and sales will lie to make you sign a contract Which has the worst cancellation policies.

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★ 5

Great place, and it is busy most of the time.

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★ 3

The equipment keeps me around. The revolving door staff at both the Warren and Shelby locations isn't helpful and finding someone to open the clubs on time seems to be a persistent and aggravating issue.

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★ 2

Overall the gym is very nice, little over crowded but this is the 3rd Sunday I have tried to go to the gym at 6am “when they open.” Waited until 6:15/6:20 and doors still locked and I had to leave. Even called the place with no one answering. This was my 3rd time today. With me and multiple people driving away.

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★ 3

nice gym but it’s always busy and there’s never any parking. i can never use the smith machine or any machine i would like to use because it’s so busy all the time unfortunately.. maybe they should start opening more locations?

Source: Google

★ 1

A review on behalf of my husband: “I am quite disappointed that when I went to go to the club in which I am a member to this morning on 26 December in 2023.
That I have found that there is no employment in this building hours of operations, and that the doors have been locked presumably, a half hour past the common working hours that this club provides.
I’m just dissatisfied in the quality of this club for the factors that they have refused to accommodate their members who are now all sitting in the parking lot of this club.
I arrived here at approximately 4:29 AM expecting the doors to have already been open for a half hour to accommodate to the common hours of their Monday opening operations of 4 AM.
To find that I am sitting in a parking lot at 4:30 in the morning and seeing that there was no listings on any paperwork showing that the club would not be open.
I do not choose to willingly come at this time of operation but it’s one of the main reasons I have initially signed up for my membership was for the optional hours of early morning workouts because I have a family and I don’t have time to come in the afternoon like others may.
Due to this outcome I am extremely frustrated with this have happening now more than 5 times in this past year.
To the point where I am now sending emails to you to understand to whoever this is, that I am very dissatisfied and I feel cheated in my membership and services is not rendered as promised. There will be a review that is going to mirror this email in dissatisfaction of the quality of this gym.

Outside of the fact that solely in this facility I have received in this year alone 2 skin infections, while working out here from lacking cleaning of the equipment, from zero maitence to the dust, etc. atested by my skin problems (now) at this gym.

Also mentioning the lack of the factors that the equipment is on two days of the week average not put away(and/or) reracked by the staff/guests, (whom, if they need be) reminded. due to that being a literal agreed upon stipulation when signing up. And written on the rules painted in large font on the walls of the facility.
the daytime staff, when they have excessive staff filled with 8plus employees at a desk, may need to have training in observations of common club order. And due to the start of this letter, respect to others time”

Sincerely a dad.

Source: Google

★ 5

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★ 5

Excellent Trainers, friendly and professional Staffs. The facility is very clean which is my main concern. Thanks u all!!

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★ 2

Not my favorite gym. It's too busy, which I know I can't control, but the environment makes me feel uncomfortable. In addition, I was double charged $118 which, due to some financial hardship on my part, however, on my bank account, it said the refund had gone through but it is still showing that I never received the refund. It says "Refund: $0.00" from ABCFitness. I had spoken to someone and they said it would take a couple of days, but how can it take a couple of days when the refund has already "gone through"? It is very confusing.

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★ 1

They trick you into a contract and then there is nothing we can do unless you pay up for the remainder of the year?

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★ 3

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★ 5

Best gym ever.

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★ 2

Terrible gym when it comes to trying to cancel membership. Fell on financial hardship a while back, was not simple at all to cancel or pause the account. Had to contact ABC financial and submit a reasoning for needing to cancel my membership. There were only three ways to cancel, move 15 miles away from the gym, have a doctors note, or actively serve in the military. 2 out of 3 I could not consider reasons for canceling and I didn't and still don’t have health insurance due to the fact that it’s too expensive to afford monthly so getting a doctors note was out of the question. I explained this to management and ABC fitness and all they did was pause my account for 3 months. After the 3 months I still could not afford the monthly gym fee and explained that, they continued to charge me after and now are stating I owe over 400 dollars. I feel that the customer service lacks, and so do the morals. When it comes down to it, doing what’s morally right gains trust and business. This gym only cares about the money and that’s extremely clear.

Source: Google

★ 3

While I will say the gym is beautiful and clean, good luck being able to use any machines during the busy times of the day. Which seems to be all day long. It’s extremely hard to get a good workout in when you have to wait for machines. I work night shift so unfortunately the only time I can go is the same time everyone else can.Then when you try to cancel, you have to go back and forth in multiple emails with some robot to get it done. All around, it left me frustrated.

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★ 4

Great for your standard big-box gym. This location compared to others is a little bit busier, not as many high schoolers or people with tripods which is a plus in my book.

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★ 3

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★ 5

Great gym nice equipment, when it’s busy it’s hard to find a machine

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★ 1

This has to be the worst possible gym when it comes to canceling a membership. When you move 3.5 hours away and supply them with every piece of information they need and they still don’t cancel the membership and say they want more info causing it to drag out over an additional month it’s a scam

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★ 5

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★ 5

Great gym

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★ 5

5 stars for Blair the spinning instructor, if you haven’t tried her class I recommend you try it! She’s always keeping the class motivated even on the days that you come in tired. Great class!

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★ 5

Been a member of this gym since April - it's been an incredible experience so far. Been apart of other gyms in the past but this one is probably my favorite by far and has the best value for what you pay for each month from the all the equipment, amenities, group classes, cleanliness, staff and overall gym atmosphere...It's been worth it and highly recommend!

Source: Google

★ 4

Love the club. Good staff. Only complaint is members don’t rack their weights. Recommend the club highly.

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★ 5

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★ 5

Everyone should experience yoga with Denise Wednesday and Friday mornings. She is amazing

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★ 5

Yoga with Denise the highlight of my week!!!! 10/10 recommend always🖤

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★ 5

Yoga with Denise is the absolute best! 10/10

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★ 5

Yoga w Denise on Wed and Fridays are a great way to start the day! Lots of positivity and energy

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★ 5

Awesome gym. Great and friendly staff especially santino, Noah and gunner. Always a great experience.

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★ 5

Edge fitness clubs recently launched a new group fitness format called Edge
Strong. I took advantage of a one week trial and I was hooked! The format has many of the elements I’ve enjoyed in other group functional fitness programs. My work capacity has increased, improved core stability is definitely noticeable and overall strength gained is showing up in my sport outside of the gym.
Courtney and K are the 2 coaches I've had classes with, their experience and knowledge of movements and offering alternatives when needed display their depth in that regard. This program will get you in shape!

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★ 5

The instructors for group fitness are amazing, high energy, motivating!
Denise Lefluer for yoga brings a fresh perspective to my practice with inspirational readings as part of class! ♥️

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★ 5

the yoga class was amazing. if you go here, definitely try out yoga. however the cancellation policy got this gym is seriously a pain.

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★ 5

Jacob is the best and most kind employee ever!

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★ 5

Almost 2 years in and still loving it. The gym is always clean, staff are always friendly, and I'm so encouraged by all the other regulars as we all strive towards our goals. The atmosphere is bright, clean and spacious. I love coming here to workout! Shout out to Shelly and Kay too- THE best personal trainers!

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★ 5

Absolutely unreal!

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★ 5

A big shout out to Santino, Noah and Gunner!!!

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★ 5

Really like this facility. Santino, Noah, and Gunner are always very helpful.

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★ 5

Great operation. Great people including Santino, Noah and Gunner. You need to make Edge Fitness Shelby you place to work out

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★ 5

This is an awesome gym. Shout out to Santino and Noah for always being so friendly. I love this gym!

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★ 5

Edge Gym & Fitness Club in Shelby Twp on Hall Rd is hands down one of the best gyms I've ever been to, and I owe it all to Rebecca, the outstanding manager who has truly transformed this place into a fitness paradise.

From the moment I walked in, I was greeted with warmth and enthusiasm by the staff, and that positive energy carried throughout my entire experience. Rebecca's dedication and hard work are evident in every aspect of the gym - it's clean, well-organized, and the equipment is top-notch.

But the real magic happens with the trainers, and I have to give a special shout-out to Kay, the manager of the trainers, for assembling such a fantastic team. And the standout among them is undoubtedly Taylor - she's one of the best people and trainers I've ever had the pleasure of working with. Taylor's expertise and genuine passion for helping others achieve their fitness goals are truly inspiring. She customizes workouts to fit individual needs, pushes you beyond your limits (in a good way!), and always keeps you motivated.

Thanks to Rebecca, Kay, and Taylor, I've seen incredible progress in my fitness journey. I genuinely feel like part of a supportive community here at Edge Gym. If you're looking for a gym that goes above and beyond to help you succeed, this is the place to be.

Highly recommended!

Source: Google

★ 5

Gunner is a very knowledge & personable personal trainer! He helps to hold me accountable! It's also important I mention that Jessica is an amazing kid coach! She is the reason I get to work out without any interruptions! My kids can't wait to come back to the gym!

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★ 5

Best gym in Macomb county...staff is friendly and gym is clean. Santino, Noah and Gunner are wonderful to work with. Highly recommend you check them out if you haven't already.

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★ 5

If you are looking for a state of the art, extremly clean and up to date gym this is it. The staff goes above and beyond to make you feel comfortable and Santino, Noah and Gunner have extensive knowledge and are fantastic trainers. Best Gym around!

Source: Google

★ 5

This is the best gym in town. Staff is super friendly and there is always a great vibe. A lot of love in this club. Shout out to all of the awesome staff including Santino and Noah.

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★ 5

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★ 5

Woah

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★ 5

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★ 5

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★ 5

Best gym ever!

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★ 5

I can't say enough positive things about my experience at The Edge - Shelby. This place truly deserves a five-star rating!

First and foremost, the staff is exceptional. From the moment I walked in, I felt welcomed and supported. The trainers are knowledgeable, friendly, and always willing to go the extra mile to ensure you get the most out of your workouts. They genuinely care about your progress and are excellent motivators.

The facilities are top-notch. The gym is clean, well-maintained, and equipped with a wide range of modern exercise machines and free weights. Whether you're a beginner or a seasoned fitness enthusiast, you'll find everything you need to achieve your fitness goals.

One thing that stands out is the variety of classes offered. I've tried several of them, from high-intensity interval training to yoga, and each class was expertly led by passionate instructors. The classes not only challenge you physically but also keep things fun and engaging, especially EDGE STRONG classes.

Another aspect that sets Edge - Shelby apart is the sense of community. The atmosphere is incredibly supportive, and you'll find fellow members & staff who are friendly and encouraging. It's like being part of a fitness family, and that makes every workout even more enjoyable.

Furthermore, the gym management is responsive and receptive to feedback. They are constantly looking for ways to improve the gym experience for their members, which shows a dedication to customer satisfaction.

I have seen significant progress in my fitness journey since joining The Edge - Shelby, and I owe it to their excellent facilities, talented staff, best in class management and inclusive community. I would highly recommend The Edge to anyone looking for a place to work out and feel motivated.

Thank you, for providing such an outstanding fitness facility for all of us.

Source: Google

★ 5

Awesome club! I’m a personal trainer here and I love it, great equipment, great amenities, great people!!

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★ 5

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★ 5

Andrew is the greatest trainer! Really helped me to be accountable & change my life for the better!!! Already 20 pounds down god bless you!

Source: Google