★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Absolutely HORRIBLE experience dealing with membership services.OR NOT! Called and asked about canceling because haven’t been able to utilize in several months due to health issues and was told had to go online and just use the search tool. After navigating through the webpage sent a email and filled out a form and then decided to call back and was told that because it was the 26th “one day past the required deadline to cancel service and stop payment” there was probably nothing that could be done. Needless to say no one bothered to reach out to me via email or phone call and the $71 was taken out of my account.

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★ 5

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★ 1

They do not respect people working a 9-5 schedule here. I pointed out to the front desk how ridiculous it is to close the pools for 3 hours from 4-7, and their response was to suggest I come in at 6 am as if I don't have a job to be ready for.

The exercise equipment is also a bit of a side grade to something you would get at a planet fitness, so I can't say that it justifies the price tag when approached as a gym.

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★ 4

Great staff and clean facility. All cardio equipment works!!

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★ 5

Great place! Nice workers. Clean

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★ 1

I haven't been to a more dilapidated Y. The facilities have needed a renovation for a few decades atleast.

The fitness center lacks sufficient strength training equipment.
The sauna and steam room are behind a pay wall
The monthly membership fees are not valid for the severe infrastructure repairs this facility needs. The Portage and Kalamazoo Ys are the least equipped and most in need of renovating among the Ys I have seen in the Midwest.

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★ 5

It's a really nice facility! It's really contemporary and chill. I dont feel like I am going to be judged here. It does tend to be very busy all the time. The building is very large and new. The staff are very friendly and accommodating. The llovker rooms have everything you would need in them. There are enough workout machines to hit every muscle in your body, and they have a weight room. They have the most treadmills I've ever seen in one place, so theres always a guarantee that one is open for you.

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★ 5

The gym is clean and the staff is very friendly, helpful and respectful

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★ 5

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★ 5

Love the current pool and kiddie wading pool at Maple St. Love the track at Portage.

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★ 1

Please do not go here, your children depend on it.

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★ 3

Hit this one on my travels through. I was pointed to the locker room, but that was it. 2 YMCA employees didn’t even know how to point me to the weights. The water fountain, in the one room I could find to workout in, ran out of water filling my water bottle.

The dude at the front with shoulder length hair was getting bombarded with questions and things and he was really nice to me and handled the pressure well.

Not the best first experience, but I got my workout in.

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★ 1

Brought my husband to use the showers because our hot water heater broke, and apparently I can’t just have a guest pass for a day. I have to spend $43 to add him to my plan for a month. Thanks for being SO community minded

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★ 5

Nice staff!

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★ 4

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★ 5

It is really nice inside there the staff are really nice

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★ 4

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★ 2

We love Y swim classes. However, there are huge problems with communication within the organization. Again and again, children and families are deprioritized when there are closures or problems.

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★ 3

Clean and nice staff

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★ 2

Used to be a great gym, management suddenly turned sour and started harassing my friend evertime he came to the gym about not having a membership despite having a key card and paying monthly. Each time they made him fill 15 minutes worth of documents out, wasting our time, only to harass him again. He is now suspended because they can't do their jobs right, Despite proof of him paying. Be warned they'll probably harass you too.

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★ 4

المكان رائع ونظيف والموظفون ودودون ومتعاونون والاسعار مناسبة فقط الماء الساخن يتأخر حتى يأتي

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★ 5

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★ 3

Just dropped people off there.

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★ 5

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★ 5

Its home now. I love how everyone there becomes family in time

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★ 1

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★ 5

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★ 5

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★ 4

A great place to workout. Matrix machines and tons of free weights. Indoor mini track downstairs. Full amenity, like lap pools, spa and showers. Family bathrooms are available. Plenty of treadmills and bike/elliptical available

Cons:

Everyone hogs machines and scrolls social media between sets, clogging up the machines.

Apparently this is the place to go to post status updates.

Also, a lot of teenagers record and use their phones in the mens locker room, against policy.
It's a problem. Make a note of that.

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★ 5

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★ 5

Fantastic old school YMCA. Great location. Solid Michigan YMCA. Memberships are not cheap for a Y. $55 a month for a single male 50.

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★ 5

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★ 5

Fantastic pool and splash pad area for kids!

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★ 5

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★ 5

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★ 4

I was visiting my 2 older boys last week in Kalamazoo (South side) and swam in the Heated Pool. I enjoyed myself because it was so large for 4to 6 heated pool. . AWESOME!! They even have a small heated LAZY CIRCLE. They also have a small Toddler Area right close by the LAZY CIRCLE 👍🏽 Very Clean an Very Spacious! Can’t wait to come back with my 15yr.old daughter to swim.

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★ 5

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★ 2

🤷‍♂️ At least the cardio room, pool and whirlpool are nice. I expect more from the full service locker area and sauna.

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★ 5

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★ 5

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★ 5

Friendly stuffs, and Efficient communication and work efficiency. However basketball courts are small not like legitimate/adult courts.

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★ 5

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★ 5

Everyone is kind and nice here, we like this YMCA
Thank you

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★ 1

This is a beautiful place with Love of sharing and caring 🙏🏽🩸❤️💋👋

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★ 5

I come here to work out often. I always have a GR8 experience.

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★ 5

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★ 5

The wet and dry sauna is an additional $20/ month

The classes are spectacular.

The facility is clean, cool and tidy.

The machines are up to date and work well

The pool is big. There is a really nice court system and upstairs is the courts.

The kids area is in the front and segregated from the rest of the building, security is high for it so I feel comfortable having the tiny humans in it.

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★ 5

Programs for everyone! Just did silver sneakers yoga. Great instructor! Planning to take another class with Annie. Warm up with a treadmill or bike. Free!!
Back at the y in person with Annie after 2, year COVID absence. Yay!
Tried the better balance class today. Glenda is a fantastic instructor for better balance.Silver sneakers strength class is great too. Become a Y member today! Now doing SS yoga online!
Great class today with Glenda for moving for better balance.
Also tried silver sneakers circuit and
Aging strong classes. The y offers something for every ability level.

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★ 5

👌👍👍

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★ 4

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★ 5

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★ 5

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★ 5

Beautiful facility. Very kind and patient staff.

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★ 5

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★ 5

Love the YMCA everyone helpful, friendly, and kind! I needed help to use app at Y and someone leaving helped me! Very positive stuff! Feels like family there! Great place for everyone! Meet CEO there at YMCA breakfast very down to earth! Everyone there cares about the community!

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★ 5

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★ 3

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★ 5

Exceptional customer service. Thank you for listening to hear me and not to just respond. I appreciate The management here and how quick I received a response and a solution to a misunderstanding. Thank you

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

Exceptional customer service!! Everyone I met, especially the employees were very welcoming and took the time to show my friends and I around the YMCA, so we knew where to go for classes and swimming, etc. The place is also extremely clean, and in my book, that's important!😊 So far, every visit to the Y has been awesome!

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★ 5

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★ 5

Friendly staff. Lots and lots of equipment. Pool. Water classes hot tub

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★ 5

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★ 5

Place has made wonderful changes!

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★ 5

The hot tub is actually hot.

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★ 5

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★ 1

We were trying to come into the ymca on maple and we didn’t have cards to check in so some Karen lady made us wait for another guy to come and check us in when she could have done it herself easily that is mean to both the employee that she called to come down and us who she would not help.

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★ 5

I love going here to work out. Will be going tonight..

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★ 5

Can't bid the price and excellent facilities

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★ 5

Grt!!

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★ 5

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★ 5

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★ 4

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★ 5

Great to hangout with friends and family

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★ 5

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★ 5

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★ 5

Awesome

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★ 5

Haven't gone yet but I know this place is going to be great for me I googled pictures and it looks great

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★ 5

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★ 5

A great place to work out. Reasonabley priced membership.

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★ 1

Tried to simply get a membership started. I went in to ask simple questions “what time is the kid zone open” I KNOW the fees and that it’s only 2 hours… KIM at the front desk apparently had a long reception day because she stated “I’ll give you ALL the information and tell you when it’s open at the end” just rude for absolutely no reason. I literally just wanted to get into the gym, she wanted to force a full conversion. Customer service here stinks with Kim in the lobby.

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★ 4

They have basketball courts that is being used for other things that isn't basketball, that needs to stop and they need to make space in other places for the people that use the courts for anything other then Basketball

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★ 5

What can I say about the YMCA, great family environment, the staff is always helpful, and the place is usually buzzing with people from all walks of life throughout the Kalamazoo area. Best place in the city to work out, fellowship, and get a nice swim or hot tub in.

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★ 5

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★ 5

It has so much to offer!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Highly recommend Colin for personal training & swim coaching! Love the staff & aray of classes. Always clean and positive environment. I've learned so much from everyone whether it be random conversation with staff or working out with others.

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★ 4

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★ 1

It would be nice if I could EVER get into a shallow water class. When I try to sign up the day before even if I hit the sign up button at 7:49 the day before it already has a waiting list.

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★ 3

I will start this off with a good note. The facility has nice equipment, a pool, cardio room, and hot tubs.

Paying the fees we pay as members should come with a properly ran facility. The steam room in men’s locker room barely ever works. They re painted it and you can already see the grim building up in the steam room. Have you all ever heard of a weekly deep clean??? Whenever I have family in town I have to drive all the way to Grand Rapids because they allow me to bring a guest when the facility I pay my fees to doesn’t. They claim they are at max capacity, but the gym is never crowded. The sauna also seems like it’s never been deep cleaned. For the amount of money you all have rolling in you guys should really be cleaner. Allowing guest should be a given like it is at literally any other facility in America. We pay too much money to have our own family turned down. I am currently looking for a new gym for this exact reason.

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★ 5

I love the YMCA. The gym is well equipped and clean. Staff is friendly and helpful. Unique classes are offered - though some require a nominal fee. That said the fencing classes I take with my child are worth every penny. Both Kalamazoo and Portage YMCAs are a fantastic service to our community.

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★ 5

I love the gentle yoga offered on Mondays and Fridays at noon during Fall 2023. The instructor gives clear instructions and leads the exercises at a nice slow pace.

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★ 5

Okay so I love it!. But what I don't love is that is $20 extra a month to be able to use the sauna and steam room which it never used to be that way 😔

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★ 5

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★ 5

I love doing Regymen workouts at my local Y!

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★ 5

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★ 5

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★ 5

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★ 5

I really like the therapy pool. It is worth it even if I have to drive quite a distance.

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★ 5

My grandson has swim lessons there!

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★ 3

Its ok. Neep to update there app with the pool hours like portage does. Asked at service desk was given lame excuse because they have 2 pools, well make another tab in the app.

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★ 5

Great recreational activity

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★ 4

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★ 5

We’ve been members for almost twenty years, so obv we’re on board with the facilities and whatnot. Today something out of the ordinary happened that speaks to the character of many of the staff and crew there. Our eldest lost a set of keys that were located by a police officer. That officer called the Y (trying to track our eldest down, so credit where it’s due there) and the Y called us, the “accounts billable” party, instead of giving out a number. I’m very happy to see their checks and balances (and just sticking to the rules) works as it should. Really did us a solid. Can’t say enough good things about them.

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★ 5

I love the Y

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★ 5

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★ 5

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★ 2

Hopefully our experience gets better here considering we just got a membership i walk in to get a key card today, they send my youngest daughter and i back to the pool just to be told to leave because its closed... august 19, 2023 @3pm. My daughter is devastated considering the circumstances but thanks any ways.

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★ 5

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★ 3

Hole in roof

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★ 5

im new member looking forward

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★ 1

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★ 4

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★ 2

In order to cancel you have to go in. You also have to cancel a week in advance not to be charged the following month. Seems like a one sided policy.

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★ 5

Great place. Wish the whirl pool was open at 5:30 too

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★ 5

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★ 5

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★ 5

Great place to work out, good rates for young people. There are plenty of machines and overflow parking for busy days.

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★ 5

Great place for everyone to exercise, swim, take classes. Love the Y!

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★ 5

Love going to my swim classes for exercise. Hate the app for trying to get a space in class. Not once have I got right in my one class; i always get the wait list. Not sure how the app works that out when Im right on at 8 a.m. if there is that much response for a 9 am. Class why cant we get an 8 a.m. class added? I would happily come earlier so there is room for all and I can quit getting waitlisted. Most the time Im waitlisted I dont get in to the class. Once i got notified 15 minutes before a class that I got a spot but I didnt have time to drive there to get in and had to unregister.

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★ 5

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★ 5

Great website and a wonderful facility! The YMCA is a great place to work out...they have several options for membership and are very helpful in getting you started. Check out the YMCA!

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★ 5

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★ 5

Love Kyles Yoga class
Very grounded and calming!!

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★ 5

Clean and safe environment, kind and friendly staff, quality equipment.

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★ 5

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★ 5

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★ 5

Ymca is a nice place to go workout swimming take families it’s really heart felt warm environment to work out in only problem is they are all ways full v they don’t have enough family swim time where more families can go swim daily often for weight loss . So in my honest opinion we need to build another building for ymca with two pools three so more families can swim daily as much as often for weight loss better health . Swimming is easier on the body joints stuff one of the best ways to loss weight feel great .. I’m for it build another YMCA

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★ 5

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★ 5

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★ 3

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★ 5

Love this place

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★ 5

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★ 2

As someone from a larger urban area who visits family in Kalamazoo 3-4 times per year, the “No Guest Pass” policy is quite prohibitive and, compared to other areas we visit, abnormal. This has to be yet another contributor to the statistical decline of the Y.

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★ 5

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★ 5

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★ 4

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★ 4

Busy, but clean and well staffed.

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★ 5

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★ 5

Great place for all ages. Those with the Medicare advantage plans and trying to achieve personal goals like physical activities, classes , meeting new people and making friends. I also believe that they are hiring so if your looking for a job please check it out for yourself

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★ 5

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★ 5

Friendly people, great pool!

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★ 4

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★ 3

There is a reason why we chose to go to the Portage location. The facilities are clean but really out dated and they're family swim is by reservation only.

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★ 4

Clean facility. Sometimes shut downstairs weight area 15 minutes early without prior notice

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★ 5

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★ 5

The process of obtaining a new membership was easy and the staff was helpful and kind I look forward to being a member of the of the YMCA Maple Street location.

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★ 5

Small gym , great full service locker room
Best steam room around

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★ 5

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★ 5

Great group fitness classes. Both the Portage Y and Maple St (KZoo) do a great job with facilities, courts and classes, however the Maple Y (you have access to both with membership) has a sauna, steam room and hot tub which the Portage location lacks. The women's locker room has a women only workout area within it with machines and weights. Both locations are great and provide child care options for active parents as well as a range of programs and classes for kids. Maple St. can be quite busy at times, and it can be hard to find parking.

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★ 1

I felt unsafe due to another member spying on me the entire time I was in the locker room. Cancelled on my first visit, will not be back.

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★ 5

We have used the childcare at the YMCA since 2018, and love it!

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★ 4

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★ 5

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★ 4

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★ 2

Incredibly poor planning by YMCA. Last fall I could play racquetball and bring a friend sometimes pay $10 for my guest. Lo and behold, January 16, and I had a friend come with. He has new racquetball equipment he brought just for the day. Guess what? YMCA allows no guests! All during guests were allowed. Why not now? That is screwed up logic. I’m sorry it’s not logical at all. We all need to adjust our image of the YMCA. It is not Christian, generous, or very organized. Shame on the YMCA Maple St, get your act together, please!

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★ 5

Very clean& pleasant, ever machines are all new.

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★ 5

Great place, amazing staff. A real community resource.

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★ 5

Easy to navigate website

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

Havent been there but heard it was good

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★ 4

Nice place to swim run and workout, the Old lady with the short gray hair and glasses at the front desk was very rude ..... just a uppity old lady I'll pray for her

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★ 5

Marvellous service! Everyone is smiling at us when we came into the building and scan our tags.

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★ 5

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★ 4

Love this gym but it’s unreal you guys close at 5 on a Saturday

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★ 4

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★ 5

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★ 5

Great place to exercise. Family friendly.

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★ 5

Always polite, always clean, always entertaining and fun. Programs are top knotch, staff are incredibly helpful, everyone who goes there is always nice. It's a great place to have a membership.

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★ 5

I go to the YMCA for Tai chi water classes and arthritis classes. These classes are very helpful to me and the instructor's there are wonderful. There are many classes you take, the whole facility is great!!! With lots of family swim times, also.

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★ 5

Love love love the Y. It's a wonderful place to hangout with kids, with enriching activities and fun while you workout, soak in the hot tub, or just sit and read. It's also a place where you can find a diverse group of people to chat with.

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★ 5

The pool is my place of exercise due to back issues. Loved my workout today!

For those with kids.... they have a zero point entry pool with tons of fun for the kiddos. ( the other pool is for laps 👍🏻)

The staff are OUTSTANDING and I truly appreciate being able to swim for the first time since COVID.

Wow I didn't realize I missed swimming!

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★ 1

This facility is one of the most unprofessional places I’ve been too. The staff their don’t know to control their anger and will physically assault your children then they will call the police to have you banned for a year even though their staff is the one at fault and not you. A daycare facility is a more safe location for your children to be at verses this ymca.

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★ 5

Great people helping the community

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★ 5

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★ 4

Nice place

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★ 5

Super clean and tons of equipment to use and classes to take!!

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★ 1

The front desk clerk laughed in my husbands face when he asked about a military discount. Regardless of the discount, to laugh in someone’s face for inquiring is hurtful and disrespectful. Her instructions were not clear because of her condescending attitude and tone. We told her we no longer wanted the membership and were going to the portage location. She acted confused as to why we were leaving. As if people are supposed to tolerate being talked to like they are toddlers. Her male co-worker kept whispering comments under his breath as we were leaving. The disrespect at this location.

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★ 5

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★ 5

Great Personal training and small group classes.

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★ 2

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★ 5

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★ 5

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★ 4

Love the pools! There is a lap pool as well as a separate pool with a kid’s splash area and a lazy River.

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★ 1

Pool closed again for one week, no credit given on monthly dues
Continue to go downhill

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