★ 1

Beware as I am currently being harassed by this location. Stating that I owe them money. When in fact I physically went in and cancelled both my membership and Pilates class fees. They are trying to state that all of a sudden I need to have something in writing though that has never been the case before and when I asked others who were also members at one point they said they did the same thing, by simply going into the location and canceling . Also if I did not in fact cancel my membership you would have charged me. I will also write a complaint to BBB and home office

Source: Google

★ 2

There hasn’t been hot water for a month

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Fun for the kids and the lifeguards there are nice and there was s a gym for parents

Source: Google

★ 5

Source: Google

★ 1

The staff here are very friendly and polite, however I spoke to Jay and Chuck who are both leaders in this building and are unbelievably unprofessional. Not only were they rude to me on the phone but we're also disrespectful. I would not go here ever again, I have actually canceled my membership months ago because of their actions and they still are keeping a charge on my account.... Now I have to go through customer service. THANKS YMCA YOU CERTAINLY ARE BUILDING A BETTER COMMUNITY AREN'T YOU...

Source: Google

★ 5

Amazing gym and pool and all of the staff are so nice. its just crazy how much the ymca offers.

Source: Google

★ 5

I usually attend a different Y but love the Andover YMCA pool. My kids wanted to go 2 days in a row and didn’t want to leave either time 😅 we will be back!

Source: Google

★ 1

Why do I have to pay 50$ a month to play shitty pick up and the lady was very rude and yelling

Source: Google

★ 1

What is the point of a costly family membership if alot of the activities and facilities are closed down/at capacity majority of the time? Basically if you aren't enrolled in a sport or swim class you won't be able to utilize anything besides the workout area. Was hoping for much more considering the cost. Will be canceling my membership tomorrow.

Source: Google

★ 5

Been going for many years and love my YMCA ♥️

Source: Google

★ 4

Source: Google

★ 4

This YMCA is a bit small as it shares the building with Andover Community Center. The photos on a lot of these reviews are misleading. This YMCA has 1 full court, a pool, sauna, hot tub, and standard fitness gym. It also has a kids gym and childcare which I have not used.

The large basketball court, hockey, and additional ice ranks are NOT part of the YMCA. There is an additional entrance fee as it belongs to the community center.

Overall, it was not busy, staff was friendly, and place was clean. Would recommend and would revisit.

Source: Google

★ 4

Very very nice and impressive facility. The weight area does need a few different pieces.

Source: Google

★ 5

Friendly staff and they call and check up on me when I've been missing for a few weeks!

Source: Google

★ 4

Source: Google

★ 1

My child has been sick three sessions in a row and the swimming manger| director is saying there is no make up classes for sick police’s~ that doesn’t sound fair for anybody ( me or the child and their learning ) thanks but no thanks give you guys a zero review for that

Source: Google

★ 1

The WiFi is so bad took around literally no service and I know it’s not just me cause everyone one I know that comes here says it’s bad

Source: Google

★ 3

Only bad thing is the lack of child care on Fridays after 2pm. Basically if you have children as a single parent and work a 9-5 job give up on working out fridays. Everything else is great!

Source: Google

★ 5

Will helped me a lot there, I appreciate.

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 1

Always dirty. Broken unsafe equipment. Sauna heater is broken for a month with coils broken posing electrocution hazard. Don't waste your money. Go to lifetime.

Source: Google

★ 1

The life guards lack awareness!!! They do not care about kids jumping in on people.
Other members lack the ability to get after their our children!!!
Every SINGLE time have gone I have ALWAYS been told that me and my friends are required to share a swim lane when there are times with others open....... Ok fine..... But then I have other people crawling into our lane. Today I was hit in the head by a adult man who decided to force himself into the lane that I was already sharing with my wife. He did not apologize or even stop to ask if I was ok.

YOUR LIFEGUARDS SUCK!!!!!
YOUR POOL SCHEDULE SUCKS!!!!
THE PEOPLE USING IT MOST THE TIME SUCK!

I started a membership here after using my residence passes and I've been extremely disappointed on weekends. Swimming laps is impossible when adults bring their group of kids over to jump into the deep end and do not look where they are jumping. I've been kicked by kids while the parents and lifeguards look the other way and there is absolutely zero policing of bad behavior. The signs will be up for "laps only" and it is not enforced in the slightest. Someone is going to get hurt with the way kids are allowed to run screaming and jumping onto people. I literally watched a man bring a string of kids to jump into the lap lanes where people were swimming with no regard to the other people already there, and the lifeguards did nothing. Very disappointed. Also, whey are there kids in diapers swimming???? Especially in the lap pool! Ewwwewww

Source: Google

★ 5

Love this YMCA! Great customer service, been coming here for years.

Source: Google

★ 2

More friendly to little kids than paying adult members! I wish the lifeguards would actually be more strict about the lap.pool instead of letting little kids use it as a jumping and play zone. I like to swim there but it's a spendy membership when 2 days a week the pool is unusable because of children being allowed to virtually jump on your head if you are swimming laps. (Weekend days)

Source: Google

★ 3

We have been members for a long time with a hiatus during COVID. While I enjoy the Y and LOVE the water classes I definitely have issues with the fitness center area and locker rooms. I know every business these days is short handed but a better job has to be done of monitoring children upstairs!!! It's ridiculous when they are running from machine to machine, no parents, wearing boots or crocs and there are paying members looking for a machine!! Also could we put up a sign by the E GYM that let's people know THEY MUST GO THROUGH AN ORIENTATION AND HAVE A WRIST BAND to use them. To many issues!!! The phone usage in the locker rooms, men constantly walking in and then announcing, whoops, wrong room, people using the swimsuit drying machine as their own personal clothes dryer. Some how we need to improve on somethings so the YMCA can continue to be a family friendly place.

Source: Google

★ 1

My son played soccer through this location and after a terrible experience with a coach yelling and swearing at the kids during a game, we decided to pull our son from the program. I reached out to those in charge and I was told a refund would be possible due to the toxic environment that was occurring. Several weeks and several attempts to reach out have now gone unanswered without a refund. I’m so disappointed in the YMCA.

Source: Google

★ 5

Source: Google

★ 1

I was so excited to start swim lessons for my little one. We signed up as non-members in the winter but I was sure that by the last swim lesson we would join. We didn’t. It’s hard to understand why the front desk would be staffed with such an unfriendly staff. I worked at the front desk of a YMCA for years- I loved it and loved providing good customer service. They do not. One woman spoke down to me and my child so harshly that I wanted to cry- all for a misunderstanding about how you pay for a towel. A towel, which I 100% knew had a cost.

Besides the unwelcoming staff that greets you every day, I was really thrown off by the family locker room. I understand that it’s technically labeled “family/individual” locker room, but besides the other parents and young children in the locker room there were always random men who were not there with children. Every time I went in the family locker room I saw yet another man walking around completely naked. I told my husband and he didn’t believe me. Then he came once and saw it for himself. If you want parents and children to feel uncomfortable that’s how to do it. The protective mama bear in me was furious, and although we could just go to the women’s locker room, I have a son and at some point the family locker room would be more appropriate anyways. I tried to clarify with the front desk that it’s a family changing room, and they showed me it’s labeled “family/individual.” Just such a horrible experience overall.

Source: Google

★ 5

Great swimming lessons with friendly, patient instructors.

Source: Google

★ 5

Great place, super friendly and Kind staff!!!

Source: Google

★ 2

Great gym - Horrible service

Source: Google

★ 5

Good after school good swimming good ice cream shop good workers

Source: Google

★ 5

Nice equipment, helpful staff, love the kids stuff for my child!

Source: Google

★ 4

Great except they let children run around the fitness center messing around with equipment unsupervised and none of the employees do anything about it.

Source: Google

★ 3

Very clean locker rooms and gym area. The facilities are very nice. Only gave three stars because I witnessed an interaction of a front desk worker, M. She speaks very disrespectfully to members and her fellow coworkers. Very sad to see due to my experience in customer service. That is NEVER okay. Not sure why she still works there with that attitude.

Source: Google

★ 1

worst place to come and enjoy a play to play , restricting the limit of the open gymnasium to only 60 and to not let anyone else in . if it’s like that maybe you guys should just close or shut down the gym so no one can come in .

Source: Google

★ 5

Gramma Mary’s Fargo farm

Source: Google

★ 5

I like the kids leisure pool, there is a huge area that my 3 year old can walk in and it's not too deep. There are also two slides in the leisure area, one really small one and one that's medium sized. My 3 year old is getting more confidence (doesn't like going underwater but can handle getting face wet) and he can do the medium slide by himself. There are 2 large slides but we've never been here when it is open.

I also love the Kids Stuff room. They have a huge room for the kids to play in, plus a playground outside they go to on nice days, PLUS an indoor 'playspace' playground. It's not huge but it is two stories and my kids often come out tired from running around and playing.

There is a subway inside the community center closer to the hockey arena so that's a bonus if you want to stay for awhile!

Source: Google

★ 1

Terrible place. Awful schedules, ridiculous rules and the staff here are extremely unprofessional, unorganized, rude and obviously have no communication with members let alone each other.

Source: Google

★ 1

Very limited pool and swimming these days. Pool closed during lessons now. Reservations are not working. Many no shows and people not being able to come in because it appears full. Hard to justify an increase in membership cost recently with less benefits.

Source: Google

★ 4

Great Place! Nice And Clean, I Would Rate 5 Stars But I Almost Got Stuck In The ThyssenKrupp Elevator #3 By The Info Desk And It's In The Ice Arena, I'm A Elevator Enthusiast Who Loves That Elevator, But It Has A Issue. I Would Recommend It Getting It Fixed.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Nice facility and good workout machines, but I hate that it closes so early! :(

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Always kind staff.
They keep it clean.
Awesome value for the price for our whole family.
The daycare staff are amazing, my shy son love going there and making friends!

Source: Google

★ 4

Source: Google

★ 4

Wonderful exercise equipment and center. Only wish it would stay open later.

Source: Google

★ 3

Walking track is great.

Source: Google

★ 5

Friendly environment.

Source: Google

★ 5

Source: Google

★ 5

Very nice place. Basketball is great pool is big.

Source: Google

★ 5

I’ve always had great experiences with YMCA’s and the Andover YMCA didn’t fall from great! With a ice rink, swimming pool(kitty pool, water slides, and a lap pool), daycare, kids area, basketball/volleyball/etc gym, weight/treadmill gym, and more! The locker rooms are very clean too! Not to mention the great summer programs they have!

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 4

I absolutely love coming here. There’s so much to do and it’s safe enough that me and my friends can walk around by ourselves. The changes they made to the interior are fancy and awesome, but I’m not sure they were necessary(gives me bank vibes) the only other thing I have to say is it would be nice if parents did a better job of potty training their kids. I get that things happen but when there have been 50 incidents of people peeing or pooping or puking in the pool in the five years I’ve gone year, it’s kind of ridiculous. I’m also a bit of a germaphobe so although I still go in the pool, it kind of grosses me out.

Source: Google

★ 5

Source: Google

★ 4

Wish they would extend the hours.

Source: Google

★ 5

Source: Google

★ 5

Very fun with a lot of things and sports to do

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Poor. Unprofessional. Code Violations. Less than 1 star quality. VERY disappointed. F-84"/

Source: Google

★ 5

We are longterm members of the YMCA, we love the friendly staff. It is clean and well kept.

Source: Google

★ 5

Source: Google

★ 5

Love the pool. So child friendly with my boys 2 and 6 and the water is wonderfully warm. Definitely worth going.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

This is a very nice facility. I was there for a basketball tournament. The courts were nice and there was plenty of seating.

Source: Google

★ 4

Nice atmosphere very secure

Source: Google

★ 5

Loved it

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Wonderful personnel did me right.

Source: Google

★ 2

So, since Covid my experience has changed. I understand that they have to follow guidelines and etc. I still pay the same price since pre-Covid though. I have to reserve a time to bring my kids to swim, they cannot use the slides, the sauna is not open, and they want me to run on a treadmill in a mask...so that means I cannot use the treadmills anymore. I feel that the YMCA's management team ( or who ever is in charge of this) should reduce the amount we pay.

Source: Google

★ 5

Source: Google

★ 4

The customer service is always excellent! Do the whole covid situation some things aren't open but everyone there is willing to work with you and get you the best experience you can possibly get. When everything opens up again this is the best gym in the entire city let alone the neighboring cities. Great customer service like I said, the staff is always friendly and they always have different promotions going on. It's a little on the pricey side but you get what you pay for.

Source: Google

★ 5

Enjoying the water exercise classes!

Source: Google

★ 5

Blaine needs one of these!

Source: Google

★ 5

Source: Google

★ 5

I love the updated facilities

Source: Google

★ 5

Class was great, Jenny the instructor is always awesome. The pool was even warm!

Source: Google

★ 5

Source: Google

★ 2

I have been a member on and off for over 10 years. The new reduced hours no longer work with my schedule. I have found another gym that has evening and weekend hours, as well as amenities that are actually open (YMCA sauna has been closed for a year with no end in sight).

Source: Google

★ 5

Source: Google

★ 1

The YMCA Corporate has become to politically correct and not, in my opinion doing right by their paying members.

Source: Google

★ 5

Great place to exercise and have the kids do their thing

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

Just a great place whether you have kids or not. The gym area is great the equipment is good matter of fact they just added some new equipment not long ago. The free weight area is a little small in my opinion I find myself having to wait for other people to get off the equipment so I can start my workout. You're trying to stay warmed up through your workouts going from one set of equipment to another and you find yourself waiting to get on a piece of equipment. For me that ruins the whole workout I don't want to warm up and cool down that's not working out!

Source: Google

★ 5

Clean!

Source: Google

★ 5

Everyone is nice and the Y is very clean.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

The new ice rink looks great, my kids love the open skating. The stadium seating is is actually comfortable.

Source: Google

★ 5

Water exercise at 7 on Monday was great!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Very good. Swam laps. Appropriate distancing in the locker rooms, friendly staff, club very clean as usual. Mike

Source: Google

★ 4

Source: Google

★ 2

The facilities are ok but they are not open early enough Monday through Saturday. And for some weird reason they are closed Sundays.

Source: Google

★ 3

Would like to see some swimming classes and other classes open up with limited amounts of people of course and also the whirlpool with limited people available in their lifetime has theirs open I think it would be appropriate for the YMCA to have theirs open. It's a good place to go to stretch and workout.

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 5

Great place. Clean and very friendly. People and staff 😁

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

A fun place to be yourself.

Source: Google

★ 5

Source: Google

★ 5

Great facility, friendly staff, clean building. Overall wonderful experience!

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

My grandchildren love using the swimming pool here. Great pool system and great swimming instructors.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

I started working out at this YMCA September 2019, and I haven’t seen or heard a negative thing about it. Staff is very friendly, PT help when needed, very clean , many programs, and a quite variety of weight lifting options available. It’s just perfect ( for me at least). Thanks.

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 5

Great place

Source: Google

★ 4

Source: Google

★ 1

Source: Google

★ 4

Source: Google

★ 5

Undergoing construction but still managing everything well. When the building is finished there will be a ton of room.

Source: Google

★ 5

Here for a volleyball tournament. Nice courts and friendly atmosphere.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I’ve been going to this Y for the past few years now and it just feels like home. Thank you.

Source: Google

★ 2

Source: Google

★ 5

Source: Google

★ 5

Very fun and family oriented place. I take all my kids there.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Going for gains boys!

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 5

Great pool for kids

Source: Google

★ 5

Source: Google

★ 1

Experience with the sat at the desk and the Jay manager. Although we residents of Anoka without a membership they would still not allow us to use this cool. Very poor representation of a community center I will not be going back I will take my business elsewhere

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Beautiful facility

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 3

Don't want to give this many stars because i'm kinda frustrated right now but the people are nice here. My problem is with the swimming lessons.

They do have a great grant plan to help those that can't afford such sky high prices for the swim lessons for their kids. The problem, if your schedule isn't 100% open to the "bottom of the barrel" time selection they have left over or you have more than 1 kid (even 2) there is no spot.

To summarize: great grant plan that you... can't really use.

Source: Google

★ 4

Source: Google

★ 5

Facility wise, as good of a Ymca as I’ve seen. The keep the equipment updated well. Cardio/weights have been large scale updated at least twice since I joined. I’ve been a Ymca member for here for 5 years, never had anything than positive interactions with the staff. Kid Watch is amazing. Nicest people on the planet, so good with our daughter.

Source: Google

★ 4

Source: Google

★ 3

Source: Google

★ 4

The activities at the Andover site are great. But the temperature of the lap pool is only at usually 72 degrees. It is not considered by Mayo clinic and 2 of my questioned specialists to be recommended for elderly. All the elderly should be doing swimming, & exercise in the 82+ range. During our time as seniors there is maybe 1 or 2 lap swimmers. Exercises are 35+ people . Something is not being balanced . How much does our silver membership contribute compared to a few lap swimmers?

Source: Google

★ 5

Source: Google

★ 4

Love the pool!!!!

Source: Google

★ 4

Source: Google

★ 5

I haven’t yet used the workout section but we had swimming lessons there and the first few days felt out of place as the majority of the people there are Caucasian but staff members are super friendly and welcoming!

Source: Google

★ 5

Source: Google

★ 4

Friendly front staff are very helpful...clean...

Source: Google

★ 5

Source: Google

★ 5

Do you have to have a membership to go here or can you bring other money

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Great place but needs to be cleaner very dusty..

Source: Google

★ 5

Nice place to bring the kids the pool is nice and big and fun for the whole family

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

They always have what I need for the right price.

Source: Google

★ 5

Best YMCA in the Twin Cities

Source: Google

★ 4

Great idea for kids & the party room was perfect for what we needed. Really high levels of chlorine in the pool- the only downer & they wouldn't let my 14 yr old go in the hot tub? Other then that, nice concept

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Currently (fall 2019) many areas under remodeling. New fun pool with hot tub and steam room. Daycare has set schedule and always well stuffed

Source: Google

★ 4

Nice and clean YMCA. Friendly staff.

Source: Google

★ 5

Excellent staff. Clean gym. Offers a lot of value for the money. Pool features were recently updated. The swimming lessons are excellent.

Source: Google

★ 5

Clean and friendly environment. Great pool with zero depth and slides for kids!

Source: Google

★ 5

This location is my favorite! The layout Is wonderful and so many machine options so there is no need to wait around for someone to get done!

Source: Google

★ 5

Source: Google

★ 5

HUGE! Very friendly and welcoming club. I was visiting from NC but felt right at home and was impressed with the state of the art equipment in their gym! I’d be a member of this club if I lived in the area... hands down.

Source: Google

★ 5

It’s the best for families. Fun kid zone and the indoor pool is super fun for kids with it’s slides.

Source: Google