★ 3

My 18 month contract is complete. I have attempted to cancel my membership 3x while fees continue to be taken out of my account. I contacted my bank today to not stop payments to Anytime Fittness. I have documentation of the 3 notifications of cancellation.

Source: Google

★ 5

Actual 1 Star Review - marked 5 because it's not staffs fault

Corperate/Ownership: do you hate making money?

Your cancellation process and contract structure guarantee that I'll never sign up again - when you're in the retention business (I am too), and a client terminates, unless they're truly a POS, you help them cancel in a way that makes everyone happy. Reason being? When they're ready to come back, they'll likely come to you. But when your process is as bone-headed and backwards as yours, you guarantee that I'll never sign up again. Eventually, you'll run out of new customers, and the way you handled existing ones will shoot you in the foot. Couple grand and a huge pain later, glad that you guys no longer have access to my bank account. Again, not mad at staff, they're following orders, but whoever is issuing the orders, seriously sit down and do the math on how much you're losing by handling offboarding this way. How much higher would LTGP be if your LTV doubled because people sign up twice, instead of once on average, for the same duration? You literally only have to pay CAC once, if you double LTGP, you 4x profitability… It's math, figure it out smh

Source: Google

★ 1

Terrible place. The management is rude. They lock you into a contract that they don’t even make you aware of. Tried to cancel and basically said too bad you are still in contract and good luck. I was told I could try and call district manager but he will tell you same thing. Well I would call but they didn’t give me number and you can’t find his number. They are never in the office. Just terrible experience. Would not recommend at all

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★ 1

Continued getting charged after canceling my membership.

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★ 5

Spencer and Zak are great trainers here! Friendly atmosphere and good gym overall.

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★ 5

Friendly staff and the equipment and member spaces are always clean!

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★ 5

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★ 5

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★ 1

Must learn to clean better. Please see photos of fans. Do better Anytime Fitness.

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★ 5

Love that I can go to this gym anytime I want. It is clean and they have all the equipment I need!

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★ 5

Equipment is always clean and staff is very helpful

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★ 5

Great gym with great trainers!

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★ 1

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★ 1

Would give a zero star review if I could. They dont answer phones and are very hard to get in touch with. On top of that, will have you pay a large amount to get out a contract (didnt know I was locked into an 18 month contract) and then continue to charge you. They have scammed me out of a lot of money and will not even call me back. Not to mention Spencer will talk down to you. I highly regret ever signing up at this gym. Do not go to this gym. Go anywhere else.

Source: Google

★ 5

Spencer and Zak are amazing trainers!
I appreciate that they encourage me to do as much as I can, but make sure I don’t get hurt in the process. Strongly recommend.

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★ 5

Love the trainers here!

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★ 5

Coach Spencer is a wonderful trainer and friend! I love being a part of Anytime Fitness! Great community :)

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★ 5

Super great, very clean, nice people.
Bingo!

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★ 5

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★ 5

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★ 1

I never give one star reviews but this gym deserves it when you sign up they will lie to you about the payment then when you want to cancel they will make you jump through hopes like a circus animal. Employees are rude and will not Acknowledge you when you walk in

Source: Google

★ 5

Spencer and Caleb are awesome trainers and make working outs doable and makes me wanting to come back. I am looking forward to see the results.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Good vibes!Super clean,and friendly,family at this gym.Great equipment,and big open spaces
.

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★ 5

Love the facility and liked how clean the gym is

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★ 2

Cable machines not repaired properly. Uneven cable lengths for dual pulley exercises. Manager had lamest responses when I brought it up to him.

Follow up;
I was told the equipment was old and the part wasn't available anymore and that's why the cable didn't match the length of the opposing cable. The part number is either 8946908 or 8946902 depending on serial number. Both are available through Life Fitness's web site. I followed up through their 800 number and they are both still available. I hope this helps.

Source: Google

★ 5

Very clean and machines are updated.

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★ 1

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★ 1

We bought a membership for an employee in 2023. She was not using the membership and rather than have it not being used, I wanted to transfer this membership to another employee so it would be used. The management was not flexible and cited corporate policies as a decision to negate any ongoing reciprocity. We would continue to pay, as normal, the existing contract that was signed, and have the fitness center be used by an eager new member. I guess Anytime Fitness would rather have members just drop out and pay half of the remaining contract versus work with them on keeping satisfied customers.

Source: Google

★ 5

A great place to work out and a great place to wait for my ride from my job I love the micro fiber rag to wipe off work out machines

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★ 1

Was not there

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★ 5

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★ 5

Had a great experience with Nikki! Very personable & friendly!!

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★ 5

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★ 1

Don't sign the contract! Support a small local gym that will not send your membership to collections. Note: You'll need to send in an image of your current address by mail and also pay $50 to quit the gym. This complaint may be sensational or pertain to only me, but why take the risk and get stuck paying $60+ a month on something you don't use that much? The money you save could buy you an at-home setup or, even better, used at a small-time gym that cares about your fitness growth.

Source: Google

★ 5

Anytime Fitness in Buffalo is a great club. Their staff is very qualified and eager for your success. They can provide the expertise to ensure you succeed in reaching your goals. Great club!!!

Source: Google

★ 5

I had a physical training consult with Jordan and I was honestly a bit apprehensive at first, but he eliminated any fears or concerns I had. He spent an hour with me getting to know my history with gyms, working out, and eating habits, then was able to create a plan for me going forward. He even did some exercises with me! He also wasn't pushy about purchasing a personal training package. He really made me feel comfortable and welcome. I'm excited to work out again because of him.

Source: Google

★ 5

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★ 5

i enjoy working out here. been working out here for 3 months now. they have great Equipment And all the equipment is in good shape and in working order. the staff are all friendly. and i love that the gym is open 24 hours a day. also you have access to all other anytime fitness all around.

Source: Google

★ 5

I just started working out recently and so far I love it! Very clean, friendly staff and my trainer kim is awesome!

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★ 5

Awesome coaching from Kimberly.

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★ 5

Great Facility! Great staff!

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★ 1

Place is horrible. I was a 20 year member who happily gave them my money while closed for covid, then once opened back up the changed their rates with zero notice so I left. After leaving they are still trying to take my hard earned money. Nothing but a bunch of snake's. I reccomend fitness evolution down the road where they know how to treat people! Cheeper and much better club!

Source: Google

★ 5

Joined a few months ago, and I am able to get there 3-4 times a week. It is consistently clean, and during the times I visit, rarely has more then half a dozen members there, making it almost my own private facility. Staff are friendly and smile a lot.

Source: Google

★ 1

Don't go here! They will sign you into a 1.5 year contract without telling you, that you can't get out of. PLUS, the manager will refuse to cooperate with you in any way if you no longer use the service, even if it's been months. She is happy to rob people of their money in any way she can. Whether it's the overpriced membership or making you pay hundreds of dollars to cancel. She tries to blame it on the corporate group, but these are all franchises and they can handle it as they please. DO NOT SIGN UP HERE!!

Source: Google

★ 5

This gym is fantastic! Recently remodeled and it looks great. The equipment is easily accessible and a good variety of machines and free weights are offered. Elliot and Cody are great to work with, super supportive and extremely motivating. I love all the natural light and overall the place is always clean and the people are friendly.

Source: Google

★ 5

I love the Buffalo Anytime Fitness! The coaches, Elliot & Cody, are extremely helpful, positive, and encouraging! I see familiar faces almost every time I come in & I get greeted with friendliness! This workout space is good with cleanliness and it’s never too crowded. I also really like that I can come to Anytime Fitness at anytime!

Source: Google

★ 5

Great gym with friendly staff and gym members! Equipment in great shape as well

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★ 5

This is the first club that I have enjoyed going to. Small family feel and with new management the club is a lot cleaner then 8 months ago. The coaching I receive from Elliot is just what I was looking for. All around a great experience.

Source: Google

★ 2

A smaller anytime fitness location. Has a lot to be desired, such as a designated bench press area.

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★ 1

I’ve called several times to speak to someone about my membership and sent an email and I have not received any responses….

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★ 5

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★ 5

This is, by far, the best Anytime Fitness I have ever been to. It's clean. It has a wide variety of machines and free weights. But best of all, Cody and Elliot are great. Cody has worked with me to come up with a targeted workout and is so incredibly encouraging.

Source: Google

★ 3

The nice part is it is rarely busy. The bad part is the place is quite dirty.

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★ 5

Great staff, gym members are equally wonderful I would say.
Love the quality and cleanliness of the gym and the machines. Free weights are in great shape too. The other thing that's good in a gym is the sanitizing products are available and even better, people use them (It's always been nasty when people don't wipe their stuff down, even pre covid ).
I really think this gym hits every mark you'd look for in a gym, and some marks you didn't know you'd want. Classes, pt, a great variety of machines and free weights, friendly staff, tanning, Showers, etc. Way to go Buffalo AF!

Source: Google

★ 5

The staff professional and friendly and the gym is always clean. The management staff does an outstanding job keeping this gym top notch. Recommend this gym.

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★ 5

Friendly staff, cleanest anytime I have been to. Majority of the times I come in there's somebody there cleaning. Could use a bigger stretching room (kind of out of control..) or extra free weights. Very satisfied and highly recommend.

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★ 5

Great place to work out!!

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★ 5

Very nice clean environment with friendly workers and customers

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★ 5

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★ 5

The place has different types of exercise equipment. Always clean and organized. Friendly staff.

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★ 5

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★ 5

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★ 5

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★ 1

They are going to force me to go to small claims to cancel my membership during a pandemic because of incompetence, lack of communication, and failure to work with me. I would not recommend joining this gym unless you want to spend 3 months trying to cancel. Pathetic!

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★ 4

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★ 1

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★ 5

Dropped my Snap membership for Anytime and it was the best choice! Great gym with lots of equipment and space!

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★ 5

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★ 5

Manager is legit. Not crowded. Always open machines. Always clean. Variety of machines and free weights to get HUGE!

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★ 5

I love the place because it keeps you fit.

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★ 1

Terrible gym management I’ve been trying to cancel my account for over a month and the manager there will not return my calls and every time I show up to the gym he is not there I’ve been charged my account two extra months now So if you want to get ripped off go to this gym

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★ 4

Good layout with plenty of equipment to get a good workout in.

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★ 5

Clean and a great variety of machines and free weights.

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★ 5

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★ 4

Clean, easy access, friendly people and staff

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★ 5

I feel that this fitness center has a great atmosphere for working out. The gym has a lot of windows to look out while you are getting your work out in and the facility and equipment are well maintained. The new manager here is top notch!

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★ 5

This gym is pretty small, but it gets the job done for me. It's nice that it's open 24 hours since I usually am too busy during the day to go, and also prefer to workout about an hour or two before I go to bed, which is around 11 or midnight. Significantly less people are there at night then daytime, but it's never been really crowded at all. The equipment is pristine, the cardio machines have little televisions in them with an audio input, so you can watch TV and listen through your headphones while you run/bike. The place is under video surveillance, so you don't have to worry about having your belongings stolen. And best of all, the place is clean! No sweat permanent sweaty smell like some other gyms in town.

Source: Google