★ 5

Place was clean and great atmosphere!!

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★ 1

This location continues to go downhill with multiple others nearby. There are a few times that standout with the decline.

1. Lack of respect in regards to cleanliness. Over half of the patrons never wipe down machines or free weights and on multiple occasions those individuals are picking their nose or worse.

2. Gym attire, is this no enforced? Flip flops, walking around in socks, or people that insist on carrying their big gym bag and leaving it random places.

3. Dropping weights. Not only is it disrespectful/distracting to others but dangerous.

Even when employees are present nothing is done or enforced. Maybe people need a refresher or even better, held accountable but that’s a long shot.

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★ 4

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★ 5

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★ 5

Anytime fitness and its staff are awesome. Anytime fitness is the place to go for an awesome workout.

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★ 5

The gym is clean and comfortable, and the equipment is kept in good condition. Rachel, the staff manager, creates a great welcoming atmosphere. She makes sure the gym is clean and properly maintained. Rachael goes above and beyond to make sure each member has a great workout experience. I have (literally) been to AF’s around this country and abroad, and this location is my favorite.

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★ 1

I joined the Anytime Fitness earlier this year with the intent to get in shape for a surgery I had that was coming up in 18 months. Like everyone in the neighborhood, I wanted to support the local franchise.

At the beginning of March, in the middle of the night, I blacked out and fell from standing, hitting my head on the linoleum kitchen floor. I have a brain injury and cognitive issues since then. Things were exacerbated by two motorcycle accidents while learning to drive at the motorcycle safety course at the end of June. At the beginning of July, I alerted AF to let them know that I was struggling physically and cognitively and needed to cancel my monthly membership because I was unable to utilize the facility due to acute injuries sustained from my accidents.

I had applied online. Applying online was a huge mistake because it didn’t tell you that although you are paying biweekly, you are also locked into a year contract for over $800. Had I known that, I never would have signed up. It was a regret that the facility manager mentioned regarding signing up on the website because in person, that was something she would have told me. She admitted it wasn’t clear in a phone call I had with her to explain my situation.

I said that I would get a letter from my general physician. My physical therapist also told me to let the gym membership go to focus on more gentle chair exercises that she gave me. It took a few weeks to get the letter from my doctor, which I had let Af know. My physician was extremely busy during these summer months. When I got the letter, I immediately sent it over to the manager at AF. They said they couldn’t reimburse me for the month I didn’t use and that they would continue to charge my bank account for the additional month of August and that they would charge an additional $50 to cancel the membership. These fees would come to $106. Charging me additional fees and a cancellation fee WAS NOT discussed when I was asked to get a note from my doctor.

They charged me for the first payment in August. I emailed and asked them to stop since they had the doctor's note. They informed me that I could refuse the payment but that it would go into collections.

I hate to say this, but this was pretty shady.

You don’t need to go to a gym where your fixed income is deeply impacted due to the greediness of franchises that lock you into a membership where they continue to siphon money out of your bank account even though you've proved that you are unable to use their facilities. It’s an apathetic, poor business model. No wonder there aren’t very many people in their gym. It’s unfair and added an enormous load of stress.

I would get your own weights, bands, bikes, and go for a walk around your neighborhood, because it accounts to the same thing.

Gym memberships are highway robbery and with the tariffs that are about to hit us so hard that things can go up to 40% over what they usually cost, luxury items like, gym memberships are financial leaks that can be plugged or avoided at all costs.

Their rote replies about caring for customers and hoping for a second chance is childish and doesn't heal the problem. Read through their reviews.

After letting them know that I would write a review, I received a passive aggressive email. See photo. Again, there's a lack of responsibility and accountability.

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★ 5

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★ 1

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★ 1

Equipment is minimal, I went twice wanted to cancel. But apparently that is almost impossible. So I thought I'd wait until the year was over, only they renewed my membership for another year without my permission, without notice and they kept billing me. Recently the autopay stopped somehow and they are trying to charge me a late fee. I never changed any info. Everything is the same. If it doesmt work its on their end, but somehow im to blame and i get a fee? I never wanted to renew, nor will I ever be willing to renew. The gym is a giant window to a homeless highway, I thought it smelled badly, the area is small with equipment I would never use, and that's because there's better versions of the same equipment out there designed to be less hard on the body. It's out dated, dirty, and poorly maintained. I have been to planet fitness, lifetime, la fitness, snap fitness, and this in comparison, in my opinion is the worst one I've ever been to in all regards from customer service, equipment, contracts, cleanliness, etc. Just avoid it, and maybe all any time fitness locations of this is how they do business.

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★ 5

The gym is the only thing I miss about Minneapolis. It’s clean, the staff are lovely and the gym equipment is new and functional. The layout is great- there’s the cardio, the big lift machines, free weights kettlebell and dumbbell racks. Everything is so organized and the lobby is comfortable and bright. I really miss it. The white bear location is dingy, dirty, outdated and has half of the equipment that this location has.

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★ 1

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★ 5

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★ 3

This location has a lot of nice equipment, but the cleanliness and respect from the patrons has me worried. In my 2 guest visits here (total of about 3 hours), I saw 0 people change shoes, even though it was gross outside. I saw 0 people wipe down equipment or weights. Due to personal health reasons, cleanliness is always a major concern of mine at gyms. This one doesn't cut it. For reference, my Anytime in Chicago (Broadway) is *constantly* checking that folks bring gym shoes and wipe everything down.

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★ 5

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★ 5

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★ 5

I love this location !!!! This is my home gym ! Rachel the manager is absolutely AMAZING ! . She is very much on top of things. She recently helped me out about an injustice that happened at the anytime fitness in New Hope . She provided numbers and even called to ask why I was locked out for no reason ….. if you are looking for a good gym where you feel welcomed PLEASE COME TO THE HIAWATHA location. Rachel you are the best and I hope your boss sees this. Because you are an excellent representation of anytime fitness.

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★ 5

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★ 4

Needs a weightlifting belt or two! Otherwise the facilities are very well ordered. Has something for everyone.

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★ 5

Clean

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★ 5

There was no loud group classes, therefore I didn’t have to play my headphones to deafening levels. But I still chose to 🤷🏼‍♂️ the staff didn’t interrupt my workout for grunting, my girlfriend did. That sounds wrong it’s not what you think.

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★ 3

Just body building

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★ 5

The staff and trainers are very friendly and helpful. I love the small group workouts. They have helped a lot with my motivation and fitness goals. Also, the other members are very supportive!....a lot value for one's fitness experience!

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★ 5

Yan covers all the different areas of the body and changes things up often enough to keep it interesting and always difficult. She is always ready with AT LEAST one alternative exercise if her client has pain or is at risk of injury. She is very motivating.

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★ 5

Not terribly crowded during the busy times, and the classes look like a good time.

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★ 5

Gym is clean, not overly crowded, and Staff is helpful, welcoming, and knowledgable.

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★ 5

I love this gym so much. The staff is so very kind, helpful, and will answer any questions you may have. The relaxed atmosphere allows me get a more effective workout and improved health when compared to larger facilities like Lifetime fitness or even the YMCA/YWCA.

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★ 4

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★ 5

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★ 5

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★ 5

great staff, great environment.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

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★ 1

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★ 1

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★ 1

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★ 1

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★ 1

They extended my contract without my permission.

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★ 5

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★ 5

Small but nice, clean

Edited to add, been a member for 4 months now, really nice gym

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★ 1

Group classes (even if they are just one person) take up inordinate amount of space and have music/conversation at volume levels that detract from the experience of rest of gym-goers. Patrons have to play their headphones at deafening levels to offset the classes.

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★ 5

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★ 5

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★ 5

Clean

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★ 5

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★ 5

Highly recommended!
If you like free weights, this is your place, especially they have 3 squat racks, landmine, trap squat rack, 4 trx and A BUNCH OF KETTLEBELLS!!! Staff are friendly, the trainer is awesome, they make this gym a very nice place to workout and hangout.

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★ 5

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★ 5

Made several improvements recently for providing more cleaning stations. So far the only issue has been sunday evenings, which are hit or miss for sani-whipes. But, overall the equipment is clean and new. Good place to stay safe and get some exercise. Staff is great and always willing to help.

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★ 5

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★ 5

Always plenty of room on the squat racks, super friendly and helpful staff, great atmosphere 10/10 recommend

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★ 5

Coming here to this gym has been great, even with the difficult times of the pandemic. They have been understanding and gracious through it all. The team here is welcoming and are all here to support you during your fitness journey.

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★ 5

This is my happy place!

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★ 2

I have been a member here for a few years and have seen it go through 3 different owners, with the quality going down with each ownership. I am disappointed at how Covid-19 has been handled here. They hardly know when there is a mask mandate and how the mask mandate works. I recently went in to workout after the latest mandate and there were 5-6 people in the small space not wearing a mask, not even having a mask close to them. I have visited both the YWCA and Planet Fitness which are about a mile and half away and both gyms had way more space, more people working out and every single person had a mask. I confronted the manager about why people weren't wearing masks with the mandate and he said the most they can do it put up a sign. That is absolutely not the most they can do. If they actually cared, they would go to the maskless people and tell them they need to put a mask on, and if they refuse, they can ask them to leave, because it's a citywide MANDATE. But they don't care and people know that which is why they feel empowered to walk around the gym and workout without even having a mask strapped around their chin.

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★ 5

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★ 4

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★ 2

Went to see the gym and possibly get a membership 15 minutes before the unstaffed hours. No employees were in the building and I could not get inside. I had already gotten the guest pass but it was useless as I couldn’t get inside.

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★ 2

Disappointed with being charged month after month proceeding my membership cancellation. Went through too many hoops with this location/company to recommend them.

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★ 1

I was a member @ this particular location for sometimes and when COVID started they closed for 3 months & I have been charged all those 3 months . I requested reimbursement since Gym was closed due COVID and they told me a new owner took over & they can’t do anything about it. I’ll never sign up with them again!!!!!

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★ 5

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★ 3

Very open facility with space!! Some of the equipment is not as up to date as say the gym in Eagan or Apple Valley, but it works. Also I only saw one shower bathroom with is new...

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★ 5

Good 24 hour gym with a good selection of machines and free weights

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★ 5

It's a safe and welcoming place to be in,clean and welcoming relaxing and like another home,

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★ 1

Take my word and don’t sign up at this gym. It is it difficult to communicate with the staff. Very understaffed and even when you do want to cancel, it took me 3 different attempts over 2 month span to actually get through to the staff. The last charge from this gym was ~$80. The best explanation I got was that the payment was denied and accepted the same day. I’ve had 3 anytime memberships in the past 5 yrs, never had a problem. Save ya time and go somewhere else! Planet fitness is like 20 bucks a month and there’s many local gyms that will beat this by a long shot! The new head employee was understanding though. Good luck 🙏💪

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★ 5

Nyce

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★ 1

DO NOT GO HERE. They didn’t cancel my account, they just froze it, when I moved out of the country. Then they unfroze it during the pandemic, without notice or call or email or anything, and charged me $60/month without even trying to give me a key to use the place I was apparently paying for. This is a scam. Find literally any other gym.

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★ 5

Anna, Kaitlyn and Rizah are awesomeness within a bottle of awesome, gift-wrapped with an awesome bow.

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★ 1

Worst experience ever trying to leave this club. It took 5 months to get my membership cancelled. Totally unacceptable.

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★ 4

My favorite location so far.

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★ 1

Wearing a mask when working out is dangerous because your lungs and heart have to work much harder.... I am too young to die of a heart attack.....I WANT A REFUND.

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★ 5

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★ 5

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★ 1

Buyer beware! Do NOT sign a contract here. Very unethical place of business.

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★ 1

The process to cancel our membership due to COVID has been horrendous. We were given no notification of when the gym was closed or reopened. We left multiple messages to cancel our membership and received no phone calls back. Once we received a response via email over a month later, the policy to cancel was terrible.

We did not feel comfortable entering the gym with a pandemic and were given a form that had to be printed out and signed, which was extremely difficult to do in the middle of a pandemic.

After our membership was cancelled, we were charged for an additional month and a biannual fee. The customer service does not exist here and they clearly have no concern for safety concerns of their customer. I am extremely disappointed and do not recommend joining this facility with the current management.

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★ 1

This gym is the worst. When COVID-19 started in March they closed the gym but they still charged me for the month of April?? I didn’t say anything because I thought they would open soon. Then in June they didn’t let anyone know that they would start charging our accounts again I made sure to put a stop payment because i didn’t want it to pay for a service I didn’t want anymore. I wanted to cancel my membership due to health issues but the manager said I couldn’t cancel my membership because i owed money for the month of June(the payment I put the stop payment for) he said I would have to pay that amount so I could cancel my membership but that they owed me for the month of April? Simple math you owe me but I owe you.... then we are even, right?
I decided to ignore them but then ABC financial their financial partner kept harassing me saying I owed for the June, July, August, etc. and that if I didn’t pay them they would send me to collection. I tried talking to the manager again. He said that I should freeze my account until I’m able to pay because if I don’t they’ll keep adding everyone month to how much I owe. I was very clear and told him that I couldn’t and wouldn’t pay anything to a greedy corporate company who is willing to take advantage of locals especially after everything out community has been through. Don’t even get close to this gym what they are doing is illegal and unethical. I made sure to report them to the Better Business Bureau and I advise that others do the same. This is not the first time and I’m sure I’m not the last one to go through this ignorant process. I’ve given them two cancellation forms and they still don’t accept it until I pay off the amount owed which keeps adding up every month.

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★ 1

This used to be a well run neighborhood gym now it is owned by off site management who only seem to care about turning a profit. Their communication during the pandemic was absolutely terrible. When they reopened there was no communication of plans or billing, they simply started charging us again. They also continued to try and charge during the pandemic. When folks reached out we were only met with concerns on our needing to pay dues. Friends had the gym threaten to send them to collections. They also changed owners during the pandemic which was not communicated. They will try and get you to lock in months of membership or training and stop caring once you start paying. Lately people have not been following social distancing or mask mandates. If you’re looking for a workout put on those running shoes and run as far away from this gym as possible.

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★ 5

The management has been great when approached re billing issues. Likewise, the equipment is excellent and clean. Thus far, masking has been good. That said, since the gym cannot be staffed 24/7, it’s on us to keep each other safe. Appreciate this local gym.

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★ 5

Lots of space. Great equipment. Best anytime fitness I’ve ever been to.

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★ 1

Absolute rip-off. Terrible customer service and really poor communication about accounts.

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★ 5

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★ 1

This place was great a couple years ago, and the facility itself is still pretty nice (although some of the equipment is now gone), but new ownership and management have been disappointing. They were continuing to charge people even after the gym was forced to close because of COVID-19. I canceled, with 30 days' notice, as required by the contract in March, and they made an unauthorized charge for monthly fees to my account at the end of June (far more than 30 days later). Their public messaging and private response to the pandemic have essentially been to insist that consumers, and not businesses, should bear the costs of the pandemic, even when the consumers are no longer getting what they bargained for.

Edit to add: The gym's response here is inadequate. It's not okay to make unauthorized charges to customers' credit cards simply because this is a difficult time for your business.

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★ 5

This was going to be a one star review until the manager, Stephan, handled my COVID cancelation request promptly and with excellent customer service. To be clear, I'm canceling not because there is anything wrong with this Anytime (in fact, it is solidly above average) but because I won't feel comfortable in any gym until there is a vaccine or therapeutic available.

I initially asked for my contract to be canceled on April 13, when I noticed I had been billed during the lockdown. I was then charged on July 13, after the lockdown ended but long after I requested to cancel. Stephan noticed this immediately and offered to refund my July 13 charge, and to honor April 13 as my required 30 days notice. He also acknowledged communications to members about this (which apparently was only a Facebook post, which they admit now didn't suffice) had been inadequate and acknowledged my frustration.

Obviously I would have preferred a more seamless customer service experience, but I'll extend grace in this extremely bizarre time and also give kudos for a strong and satisfying response to my concerns.

I look forward to rejoining after the pandemic.

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★ 5

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★ 2

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★ 5

Decent size and has mostly what I wanted for my fitness needs.

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★ 5

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★ 1

Anytime Fitness? Is really No Fitness at all because they have been closed for the last month due to something that happened in China...

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★ 4

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★ 5

A perfect place for a quick workout. Easy parking and clean facilities. Equipment is well-maintained.

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★ 5

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★ 5

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★ 5

Best gym in Minneapolis

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★ 4

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★ 5

Really well maintained, everything it kept updated, and the owners are great!

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★ 4

A bit pricey but this gym is awesome and I love the 24 hour availability!

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★ 5

I appreciate all you have done for me over the past month since I have joined including Stephan's warm greetings when I enter the gym. I love coming in for my workouts; everything is clean, the equipment is nice and the environment and people are positive and friendly. I look forward to the team training classes and so far have enjoyed the classes I have taken with Taylor.

Thanks for the heads up about the key fob; I travel so it will be nice to have the option to go to another AF gym when I'm not in Minneapolis.

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★ 5

Awesome place! Super welcoming people and staff

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★ 5

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★ 5

Not too crowded. Visit anytime day or night.

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★ 5

This place is amazing! The people are helpful and it's a very comfortable place to work out. Iv been going for over a year and it's still the best gym iv been to. Thanks guys!

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★ 5

Great gym, clean, convenient location, staff is very helpful & friendly.

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★ 5

Very clean! Staff is very helpful and kind!

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★ 1

$59 deposit to try your free, no obligation trial. Wonder how hard it is to get that back?

Thank you for signing up for a free, no obligation, 7-day trial at Anytime Fitness. To arrange a visit during staffed hours, please contact the gym at the phone number or email address below. Then show this email when you visit the gym. See you soon!

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★ 1

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★ 5

Great space, lots of equipment, and very helpful trainers that got me on the gainz train! Thanks for all the wonderful support and welcoming environment:)

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★ 5

A great club!
Even better now under new ownership!
Welcome Nicholas.

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★ 5

Whenever I get here I'm always motivated to push my workouts to the next level! The staff is super friendly and very helpful. It's important to feel comfortable when I'm at the gym and feel like I can take things at my own pace. I love it. Now I just need to get here more!!

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★ 5

Great gym! Comfortable to work out in and clean. Equipment is well maintained and staff is very friendly. A++++ here!

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★ 5

Very comfortable gym to work out in...has all the equipment I need for a great workout, the staff is friendly and helpful when needed, and its all clean and organized!! A+++ in my book

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★ 1

Never been here

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★ 5

My husband and I were members of this gym for over a year and we were very impressed. The owner Tom as well as all of the raiders and staff are very friendly and know all of their members. The owner really takes into account what the members want in the gym and even has an area for suggestions. Good variety of equipment and workout areas. Everything was kept clean and the equipment well maintained. We are sad to move because we will miss our gym!

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★ 5

Don’t let the exterior or the area fool ya, once inside it’s a great gym.

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★ 4

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★ 5

Not a huge facility but always clean and well kept and I've never had issues waiting for equipment. 24 hour access is awesome too

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★ 5

Plenty of parking nice variety of equipment and space 4 doing your own thing. Training is available if you want it I love that there's two bathrooms with showers and one without so people have a quick option. It's great that I can lock my wallet or my purse and take the key. I've never felt uncomfortable or funny in any way when I have been here.

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★ 2

My reviews are dynamic...and increasing the star rating by one since it seems to be improving.

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★ 4

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★ 5

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★ 5

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★ 5

Stopped by here when running errands out of my normal area. Very nice Anytime! Actually has a real deadlift platform and station and a bunch of nice amenities. High tech, looks great, clean and nice people. Only thing it needs is a seated calf raise machine.

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★ 3

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★ 5

Nice place to work out

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★ 5

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★ 5

My happy place.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

Super helpful staff and ownership. Clean and safe.

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★ 5

I'm also grateful for this Anytime in this neighborhood! I have been going for about 6 months now. The owners take great pride in having an efficient, clean, and responsive gym. Everyone is always very friendly, there's good music (at a good noise level), and the equipment and space are in excellent condition. Would recommend everyone check it out!

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★ 5

Come from someone with really high expectations, Tim the manager has exceeded my standards at every point.

From the knowledgeable product information, to a reasonable expectation as to the environment, to even being a personable person I can reach out to at anytime even if it is just conversing.

I would recommend this gym to anyone from any walk of life.

Overall great environment for anyone who wishes to better theme selves in a nonjudgmental welcoming business. And they’re family owned !

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★ 5

Family owned and a nice clean place! I really like this facility and after reading the reviews of the one I'll have to start using for convenience sake I already know I'm going to miss this one!

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★ 5

Gym. Nothing more. Nothing less. Plus clean.

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★ 5

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★ 5

gym owner and manager actually listen and provide equipments. Great location

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★ 5

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★ 3

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★ 5

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★ 5

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★ 5

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★ 5

Friendly staff. Nice equipment.

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★ 5

Ness family very responsive and friendly. They take a personal interest in all of their clients. So grateful they opened their gym in this neighborhood. Very much needed. Not to mention, Anytime is THE best franchise. Join! You will not be disappointed.

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★ 5

This is a really nice, family-owned Anytime Fitness location. It is clean and comfortable, with great natural light, a nice variety of equipment, and nice bathrooms and showers. The owners are great and support a welcoming atmosphere where all people can enjoy the gym, regardless of their age, background or level of fitness.

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★ 5

Great new gym.

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★ 5

Love this gym! Always super clean and friendly staff!

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★ 5

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★ 5

Everything is very clean. It is never overcrowded so I can get a great workout in without having to wait for machines. The staff is awesome! They really take the time to listen to their guests needs! They take suggestions and are always trying to improve!

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★ 4

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★ 5

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★ 5

I'm a Anytime Fitness lifer. Gyms are immaculate clean decent music 🎶 🎶 🎶 and friendly staff. Open 24/7 gotta love that!

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★ 5

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★ 5

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★ 5

Brand new location, clean, still lacking full set of equipment but it's still a 5 from me because you can still get a solid workout with what they have.

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★ 5

This is the best Anytime Fitness! It is very spacious and the staff is so friendly and personable.

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★ 5

This gym just opened today! All the equipment is nice and brand new. It's a great place to workout so far.

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