★ 1

No one can ever answer the phone at this location, or provide any answers. Very frustrating.

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★ 5

I wanted to say thank you to Michael Papas. He made the entire process of signing up easy . He explained everything I needed to know and more. After my experience with Malaika at the Burnsville YMCA, I became discouraged . Michael turned that around and I’m a grateful he’s a team member !! Thank you !

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★ 1

Melissa is incredibly rude she was beyond disrespectful to my child and it is honestly unacceptable

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★ 5

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★ 5

Very nice 😀👍

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★ 5

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★ 1

No day passes available at this facility. I have traveled all over and been to numerous fitness YMCA ‘s and never have seen where you can pay to use the services. Doesn’t speak much for this Y

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★ 3

I am very happy with the staff at the Y but I’m very unhappy with the pool open hours. I joined the U because I’m disabled and am in need of water therapy. The open hours for the pool are not conducive to just coming in and expecting to use the pool facilities. Especially Saturday and Sunday, the hours are very limited if not even open at all. Sundays as a rule the pools are closed all day, on a day when the pool would probably be used the most and Saturday is not much better.
I understand the problem is staffing, but I believe swimming is a huge part of the Y services. I believe the root of the problem is pay not availability. I was a lifeguard as a young man and jobs were impossible to find. I think with appropriate compensation you could have the pick of candidates that were available for hire. Priorities need to be placed ahead of money and give the people a pay rate that will induce candidates to come and work at a great environment. My message is to the owner to please make an effort to keep the pool staffed at all times, instead of making your patrons call to see if the pool is open. I’ve come, changed into appropriate swim wear only to find the pool entrance locked due to staffing shortages. Talk about an irration, and inconvenience. Sorry I just had to express my opinion in what I feel is the most important service the YMCA offers, Other than that problem the Y in my opinion is top notch.

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★ 1

Uh i think one your employees or members had a bit of road rage the other day in a dark gray hatchback volkswagen giving everybody the bird not cool very unnecessary for no reason tried driving me off the road and i mention this because i would appreciate a safe environment at the y when i go and dont want my tires slashed for no good reason

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★ 4

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★ 1

Customer service is very bad especially for the childcare staff. I drop kid off for my workout at childcare drop off and when i come back to get my kid from my workout the staff acts all like they suddenly had Alzheimer's said are u there parent even with sticker and photo of us . then the two staff follow me to my car what the heck is wrong with the staff here?! good ridden s . i give one star because the staff is just not great .I workout elsewhere now because of there behavior was not tasteful.

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★ 1

So sad this location seen to go downhill everything is close. What’s going on?

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★ 1

Terrible

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★ 5

A very nice Y! Everything at this Y is very function driven, not many frills. There’s a fitness center, a lap pool, a casual pool, a small sauna in each adult locker room, showers, lockers, and the staff are very friendly. Is it the nicest gym ever? No, but they aren’t charging you like they’re the nicest gym ever, and they do a lot of community work. You know when you give this gym your membership payment, it’s not going to a faceless corporation, but back into your community. If you need luxury, go to lifetime, if you want an efficient workout and also give back to your community, come here.

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★ 2

We have a membership and use the early childhood center for our preschooler. We love the preschool and will probably continue there, but are looking for a different gym. The customer service both at the Eagan gym and customer service if you call YMCA of the North is complete garbage. If you call customer service, they are rude, uncaring, and completely unhelpful. So just know if you have an issue, you are pretty much on your own. As far as the actual gym, it’s kind if a joke. Their hours compared to other gyms are lacking at best, and then they kick you out early because they want to be locking the doors and everyone out of the gym by 9PM. So you are not actually allowed to use the amenities till 9. Also, the gym childcare is rigid, rude, and no one seems like they want to be there. I don’t feel comfortable leaving my children there. The membership rates are decent, which is why we joined. But it would seem you get what you pay for and we are looking into other options.

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★ 5

Wow the best YMCA I’ve ever been to. The life guard Sam was on his game his entire shift. Very attentive to his surroundings. He even taught me how to do the backstroke in two minutes. I’ve been trying to figure that stroke out for 18 years.

The facility is nice & clean the welcoming, embrace and great attitude of the front desk. Staff is better than I’ve ever seen in any place of business. if this is what Minnesota people are like then this is where I want to call home.

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★ 1

Sauna is consistently broken and repeated emails and calls to management have been pointless.

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★ 5

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★ 2

Access for the pool is unreliable and declining; the schedule is inaccurate. The aquatic staff are great when present, but the access isn’t worth what a membership costs if this is your main source of exercise.

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★ 1

The morning child care is terrible, they are supposed to take care of them so that the parents can exercise, but Mr. Mike, who is an elderly person, has no patience with babies, he calls his parents so as not to take care of them, because they have people who don't care. Are they suitable to take care of children?

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★ 3

The gym meets a need but for a family membership the value is declining. The leisure pool hours are very minimal. 4-5pm M-Thurs and then open more on Friday, not open on the weekend. Also childcare hours are limited. It’s frustrating to have to go to different YMCA gyms for family amenities when this is the closest to my home.

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★ 5

Nice pool and wayer slide

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★ 1

This is a review for youth sports specifically. What was once a well run community program has become absolutely terrible. Poor communication, combining ages in a way that makes zero sense, not even letting parents know how to order jerseys for their kids. The actual coaches are great - they are really in a tough spot so this in no way reflects the coaches. The organization and leadership of the leagues is the problem. Hire a new 3rd party to officiate as well, they are pathetic and confrontational with parents. Half of them seem so hungover or high they can't even pay attention to the games.

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★ 1

I have reached out several times to the administration on this branch about the sauna always being broken and out of order on the weekends to no avail. The lack of concern making sure the facility is regularly maintained and fully functional makes this YMCA branch impossible to recommend.

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★ 1

The facility is a not a safe place. The equipment and the safety are not worth he price tag. Not only does my girlfriend feel uncomfortable at this location, but I was harassed by another member in the locker room. I reported it to the staff. The staff told me that it is a "he said she said situation" and told me that if I don't like the gym, I can cancel my membership. So if you want sub par equipment and harassment, then this is the place for you.

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★ 5

It’s fun to swim. I just want to put review for long time ago! It’s been so fun to go to swim or to have some activities with my best friend when I was 7 years old until 13 years old. I wish we would continue but due to accidentally lost my family membership card😞

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★ 1

They never keep current hours. They open the pool when they feel like it, but don't bother posting a sign at the front desk it's closed. You waste your time driving across town and then get changed only to be locked out of the pool area. You don't get any value for your membership fee anymore.

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★ 3

It's an okay YMCA. Use to be members on and off back in the day. Came here for various activities. Probably won't ever return anytime soon.

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★ 5

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★ 4

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★ 4

Clean and my family likes it.

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★ 5

A great place for your Gym!!!!
The day care is awesome. Staff is super friendly

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Wanted to share our experience of the swimming lessons at the YMCA in Eagan. I left a voicemail and emailed Jordyn A, the director of the swimming program back on 3/6/2020 and followed up on 5/19/2020. I never did receive a response. Below is what I sent her...

The swim instructor (didn't get her name) said she would be talking to her boss about our situation last night, and someone would be contacting me about switching the kids into an appropriate level. I've already requested a refund with the front desk, but honestly, it has very little to do with the money. Below is a summary of what happened from my perspective. Not sure if there is anything you can actually do to make this better, but thought you needed to know. Our kids names are X and Z.
_________________________________________

I couldn't sleep last night. My husband couldn't sleep. My 4 year old daughter woke up from her first nightmare, begging me to never leave her. I'm still struggling.

My kids, 4 & 6 have been in swimming lessons since before they could walk. My daughter has advanced into a level beyond her age group at Wise Swim School, JD-1 (ages 5+). My son is physically stronger/taller, but hasn't had the motivation to advance yet into a higher level beyond JD-2. To try something new & save a few bucks, I signed the kids up for lessons at the YMCA in Eagan. They've never been, so I selected the class level online based on the description of what they do at Wise, Beginning Strokes (ages 4-12). Their first lesson was last night (3/5/2020) and since it's on my way home, I came from work and arrived just a few minutes after they started. As I pulled into the parking lot, I got a text from my husband saying..."Our daughter almost f*cking drowned!"

I found my way to the pool and saw my husband sweating and very disturbed. Thinking maybe he's overreacting, I sat down and asked him if everything was okay? (Clearly he was not okay.)

A few minutes later, in a class of only 3 kids (2 are mine), I witness a middle aged woman refusing to smile telling my excited kids to swim front stroke, and switch to back stroke... across the Olympic size pool to the opposite end. I'm like... wait what? The kids are smiling, having a blast and I see my daughter try. Moments later, not only was the instructor no longer watching, but neither was either of the high school lifeguards on duty. At this point, half way across the pool, my daughter had stopped swimming...gulping water, reaching up for the lane divider and gasping for air. She LOVES swimming and didn't seem too scared, but both my husband & I damn near jumped in the pool to grab her. This mama bear immediately walked over to the other end of the pool & yelled to the instructor that clearly the kids cannot do what you're asking of them and need to be in a lower age appropriate class!?! She responded... "Oh, yeah, I was going to talk to you after the class." I didn't say it, but was literally thinking... "Oh, is that before or after the paramedics are called!?!"

With my heart pounding, I immediately went to the front desk and asked for whomever is in charge of the swimming program. The swim director was named was Jordyn A. and she was unavailable at the moment. They handed me her card and said to get in contact her the following day. They looked into switching them into a lower class, but everything was full. Still shaking, I just asked for a refund, left my phone number and asked to have the director contact me.

Swim instructors & lifeguards have like one job - to teach and/or to keep our children safe. If the child SAYS they don't know what you're asking of them, and clearly cannot do the task without help, why would you continue to push it when their physical safety is in jeopardy?
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Even 18 months later, the feeling of anger, guilt & fear still linger from that first day of swimming lessons at the YMCA in Eagan. Hopefully those two employees involved have moved on to other jobs/positions. But, if not, consider yourself warned.

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★ 5

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★ 5

Very nice staff, weight room is solid. Basketball courts are fun. Swimming area is never too busy, friendly environment.

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★ 5

The staff was very friendly and the place looked spotless during my tour.

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★ 4

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★ 4

Good clean gym not very big but has some good equipment.

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★ 4

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★ 5

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★ 5

It very fun

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★ 3

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★ 3

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★ 5

It's a great place for whole family. We enjoy the exercise classes, and swimming pool.

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★ 5

Come check out the Eagan Y if you need a place to workout. Their classes are great, friendly staff and group instructors. They've done a great job listening to members desires for early morning classes. Also a clean environment!

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★ 5

Nice clean YMCA, friendly staff, great cycling classes

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great place to workout, friendly staff and they keep the place pretty clean highly recommended.

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★ 5

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★ 4

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★ 3

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★ 5

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★ 3

Jury is out.

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★ 4

I like the eagen y because the staff are willing to help and they also keep the areas clean

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★ 5

Eagan ymca a great place to exercise on your own or taking a scheduled class. I have worked out with a great group of women over the past 20+ years. Great classes and they offer many family events that involve all ages of kids.

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★ 5

This was my first time back to the YMCA since the covid-19 situation began in March. I was very happy to see that precautions are being taken there, people are wearing masks, and there is social distancing. I hope this continues. Note that their hours are currently changed. They are not open on Sundays, for now. Also, we received calls from a membership person now and then during recent months just to check how we are doing. We appreciated that.

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★ 5

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★ 4

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★ 1

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★ 5

Very friendly staff. Good support for seniors in the Forever Well programs.

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★ 5

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★ 5

Very clean! Well managed, friendly staff

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★ 1

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★ 3

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★ 4

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★ 3

Feels confined inside equipments is good space is small.

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★ 5

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★ 2

Was really busy tonight, I have gone here before and never seen it so busy could not use the basketball courts they were all used up, I think class and the kiddos pool was open but my kids as well as myself are all grown.

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★ 5

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★ 5

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★ 5

The way they have their floor plan designed is like no other.

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★ 4

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★ 4

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★ 5

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★ 5

Child care perfect

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★ 5

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★ 5

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★ 5

Just recently joined the Eagan YMCA and couldn’t be happier!! The staff at the front desk are always super friendly and willing to help with any questions, concerns or simply show you around. They have a awesome walking/running track which is a huge reason I joined this location. If your looking for tons of amenities and awesome staff join the Eagan YMCA you won’t be disappointed!

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★ 5

Good after school program for kids

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★ 2

Took my 6 YO son to this location for swim lessons, and here is my final feedback:

- Trainers: (4 stars) They were far better than the community lessons.
- Facilities (2 star) Locker rooms were kind of gross/dirty. This is specific to the family locker room.
- Pool (3 star) The pools are nice, but spectating is difficult being inside the pool area.
- Staff (3 star) Front desk always friendly/helpful, but the long-haired lifeguard dude is a real piece of work. Kept asking about wristbands after we finished lessons and my son wanted to warm up in the kiddie pool. I'm sure he's a decent lifeguard, but he sucks at human interaction. We won't be returning because of some unnecessary negative interactions with this guy. Try explaining things in a non-confrontational way, buddy.

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★ 3

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★ 4

Nice place for a workout

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★ 5

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★ 5

It's a great place for the whole family

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★ 5

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★ 4

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★ 5

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★ 4

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★ 5

Equipment is always available. The place is clean. Staff is exceptional in answering questions and resolving any concerns.

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★ 5

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★ 1

Cant even workout here unless you're a member. That's a first for a ymca.

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★ 4

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★ 5

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★ 5

Clean and Friendly

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★ 5

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★ 3

Alot to do my grandchildren loved it especially swimming

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★ 4

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★ 5

Indoor running track, plenty of equipment.

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★ 5

Very friendly and helpful staff! Very clean establishment an i had fun swimming with my godson!!

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★ 4

Good but sometimes hard to reach the staff members

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★ 5

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★ 3

Staff are nice! Just the machines some are old.

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★ 4

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★ 4

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★ 5

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★ 2

I come here for the free weight equipment. The equipment is just a few months old but it doesn't look like it has ever been cleaned and some if the barbells have already been bent. If they won't clean the equipment themselves they should leave better cleaner out so we can clean it ourselves. Staph infections are preventable.

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★ 5

I visit Ys all over this one takes there croasfit/power lifts serious. Nice gym

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★ 5

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★ 5

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★ 3

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★ 5

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★ 4

Great ymca,not croweded

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★ 5

Staff are great. Equipment is in good shape. The building is a bit dated but otherwise good.

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★ 4

Very warm and welcoming. Very clean.

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★ 5

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★ 5

The management of Eagan Y is best teacher of patience. I asked a question/had an aquatic request over a month ago. I've made 5 phone calls and emailed customer service 3 times. I'm still waiting for an answer. Thank you for the lesson! Update: still haven't heard back since my initial contact February 20 and continue to practice patience on April 22.

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★ 4

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★ 5

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★ 5

Love it here! Great childcare my kids actually enjoying coming here. Have not attended any classes but use the fitness center and track regularly and love it. I also use the sauna and locker rooms/showers every time I come here and love the sauna and like the layout of everything but showers often feel dirtier then I’d expect. But still love this Y and look forward to coming here regularly!

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★ 5

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★ 5

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★ 5

The free coffee at the end of the workout is a nice perk that I look forward too.

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★ 5

Great place, they have a swimming pool, track, and a gym area.

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★ 4

Basic YMCA. Most everything you would need from a gym at a reasonable price. I recently staying using their free exercise classes.

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★ 5

Loved this place! Great place for kids.

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★ 5

Great!

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★ 5

Amazing staff everywhere you turn!! Love the Kid Stuff staff as they take great care of my baby girl while I go workout!!

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★ 4

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★ 4

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★ 5

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★ 5

They have upgraded the weight room some time in the past month or so. I used to sometimes have to wait my turn for one of the two squat racks, but now they have added two new multipurpose racks plus platforms for deadlifts. Great place to train!

Pool with daylight. Good sized indoor track. Sauna in the locker room.

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★ 2

Dirty place

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★ 4

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★ 5

Had fun one source fitness

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★ 5

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★ 4

I would rate this Y a 5 if not for the minor inconvenience I had checking in with the nationwide membership program. It still needs tweaking.

The branch staff was very friendly and attentive (its good to see attentive life guards!). The equipment was new, clean and well kept. This is a gem of a Y. Keep up the great work, just tweak the nationwide checkin.

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★ 1

Terrifying experience, I registered my child In the beginning of the fall. She was really happy at the first week. She is very social and likes to play with other kids even if she met them for the first time. In the second week she got sick and stayed home for the whole week. In the third week she was crying every day when I drop her off. In the same week on Thursday I dropped her off, she cried more than the previous day. I left her because I thought nothing wrong, but when the child cray that much there should be something wrong. I picked her up early and I noticed her face looks tired, but the teacher said that she was crying all day. At home, she said my nick hurt. I asked her who hurt your nick. She said teacher hit my nick. I asked her many times teacher or friend. She replayed teacher. I just was shocked! I’ve talked to the manager and she told me she will talk to the teachers and the teachers denied. I ‘ve also contact the customer service and they said they will contact the manager, and nothing happened after that. Unforcefully, I have no proof, but I believe my daughter because kids in that age don’t lie. I'll never take my daughter again to this daycare or any other branch of this organization. Never ever!

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★ 4

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★ 1

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★ 3

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★ 5

Clean, professional and very friendly.

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★ 5

Huge shout out to Montana, the sales person who gave us a tour and helped set up our membership. She was super friendly, patient, and helpful as I asked a ton of questions.

Also she made sure I knew the Y was an inclusive space for me.

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★ 4

Great family place but machines need major updating. The elliptical, treadmill and others need to be updated to the same as other nearby YMCA’s

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★ 5

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★ 4

My son has had swimming lessons here for years, and the instructors have always been great. He has learned a lot over that time, and you can track the positive progression.

Outside of that, the facility could use some upgrades in regards to equipment and offerings. To me, the awesome staff is the biggest draw to continue coming to this location, so thank you for that.

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★ 4

Nice facilities and have a child leaning center and Daycare

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★ 4

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★ 5

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★ 4

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★ 5

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★ 4

an excellent family place very cordial all, the new people in the pool are very attentive and live and take care of our children. Exlente in general.

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★ 4

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★ 5

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★ 4

Nice people and lots of activity. We mostly went for the track. I appreciated their limited hours for strollers (on the track).

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★ 4

Was visiting Eagan for a week, and am a YMCA member from Colorado. The Y in Eagan is okay, but the warm water pool is lacking as it is only 3 foot. Not very useful for pool therapy. In Denver the Y I go to has an 8 ft pool. Was disappointed to say the least.

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★ 4

Nice Y, with newer equipment, whirlpool and pool and staff is pleasant.

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★ 3

Well, I've helped deliver newspapers here for quite awhile. I've never been in here, but I think the parking lot

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★ 5

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★ 5

Nice sized workout area. I like that they have the 120lb dumbbells. Child care staff are awesome

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★ 2

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★ 5

This YMCA doesnt seem to be as fully occupied like others closer to the metro like southdale or blaisedell Y. Good sized locker rooms and family locker rooms. Excellent swim classes for young kids. It doesnt have a really large workout equipment room, nor pool for diving. Does have Indoor walking track and 2 basketball courts.

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★ 4

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★ 1

Horrible, and the staff for the most part is extremely rude, the bathrooms are always filthy. Unfortunately this is the closest to my home but I’m now driving farther just for a clean facility where you treated with respect. Stay away unless you like funky stuff growing on your feet.

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

The staff is friendly the equipment accessible and the locker room was clean.

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★ 3

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★ 4

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★ 5

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★ 5

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★ 4

I’ve been to the Eagan Y for a few years.

The location certainly needs updates soon, no doubt.

But the staff do a great job, great attitude and I honestly can’t complain, my kids love it, love body pump, love it that their open until 10 PM. If they can extend that to 11 PM for people who work late, that would be great.

Would love to see the Eagan Y updated.

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★ 4

Facilities are good! Lots of active folks!

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★ 4

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★ 5

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★ 5

Best place for family
My kids n I love it

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★ 2

Didn't like the sauna to small

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★ 5

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★ 4

Really friendly staff but someone needs to monitor the gym. Kids are constantly bringing soda and Gatorade in and spilling it. The gym also has like 4 dead spots where you can't shoot from because of the track overhead, really poor planning. Otherwise it's a good spot for kids and family alike.

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★ 5

Another nice y location! Great amenities and a friendly staff.

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★ 5

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★ 4

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★ 5

The facility is well maintained and staff (front desk, child care) is pleasant and very professional. Michelle in the fitness center provided me with an excellent orientation, she took the time to learn about me and my health drivers and objectives. She tailored a custom workout that is aligned with my fitness objectives. I truly look forward to working out and receiving direction and guidance from Michelle to achieve my fitness goal.

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★ 5

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★ 5

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★ 1

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★ 5

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★ 5

Kudos to the staff. Gr8 group classes & childcare.

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★ 3

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★ 3

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★ 5

Great staff and facility.

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★ 5

The staff are nice I get all the workout I need and my kiddos love the daycare.

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