★ 1

Scheduled a free hot yoga session, showed up 15 minutes early just to wait 30 minutes for no one to show up. Someone who doesn't work there was kind enough to let us in, but we did not end up working out. We all even received text messages yesterday and today to confirm our class.

Source: Google

★ 1

Came for my free trial class and there was no employee there to let me in. Even during listed staff hours and the time I was supposed to come in was confirmed via text with an employee the day before. Unfortunate because I was going to start a membership with them but I guess not now since I never even got to go inside. Also didn’t answer the phone the rest of the day and the day after again during staffed hours.

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★ 4

Gym is always really clean and staff are always so nice when I come in and they are there! Other members are also so kind!

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★ 1

6/9 update.... haven't done a rowing session since 5/4. All machines have been broken AGAIN. I was promised they'd be working by this past weekend. It's Monday morning and they are still broken. I want to cancel my membership. Instead of working out I'm always playing games trying to write notes to ask for machines to be fixed or changing my reviews in hopes the machines will get fixed.
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There are now two working machines of differing difficulty levels. Rowers delight!! There is not a third one in the sauna.
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Please fix your machines. They've been neglected for far too long and now the third machine that's "working" the left hand pull is not retracting like it should. It's becoming frustrating. The one has been broken forever and then it became the second and now the third is going. Corporate would not take this long to send new machines. If you can't get them fixed then get new machines.

I love coming here but it's a little things like this that just make it frustrating. My old review disappeared somehow and I don't know how.

I love the saunas. It makes me not hurt. The workouts are repetitive, they have different people but they might vary one or two moves. I appreciate the variety of hand weight equipment that is available to increase your heart rate while you do strength. You do have to buy a lot of equipment if you want to up it with strap weights or if you want to follow along with the videos with integrity. I had to buy bands (I don't even have all the different kinds of bands that exist), I had to buy gloves so my calluses wouldn't hurt while rowing as much, I had to buy a bike seat because the spin cycles have the hardest seat. you have to buy a mat, you have to buy a towel, I use my own foam roller because their's are very slick and I just fall right off.

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★ 5

Feels so good to detox after a long day! Highly recommend!!

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★ 5

I love working out in the heat - I don’t get muscle soreness!! I truly believe I get more workout in less time. In 4 months I have definitely gained strength and trimmed down. The staff members are so friendly and helpful.

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★ 1

Called and scheduled a free workout. Arrived at 1:15 as directed for a 1:30 workout. Because it’s a 24-hr gym, you have to have a door code to get in. There is supposed to be a staff member on site Saturdays 11am-4pm but no one was there. Sat in my car outside the place (because it was cold) until 1:30 (when my workout was supposed to start). Called the number twice. No answer. Terrible first impression. I guess this is not the gym for me.

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★ 5

Staff is very friendly

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★ 5

I just started at hotworx and it has been a consistent thing for me!

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★ 1

DO NOT SIGN UP HERE—SCAMMERS & TERRIBLE CUSTOMER SERVICE

If I could give this place zero stars, I would. They have been charging me double the membership fee since I signed up in August. I first contacted them in November to correct this and cancel my membership, and what followed was five months of absolute incompetence, lies, and the worst customer service I’ve ever experienced.

I called at least 45 times—NO ONE ever answered. I went in during staffed hours, and the employee there had no clue how to help me. She said she’d pass my info to the owner, Ben. Weeks passed. No response. More calls. No answer. More visits during “staffed hours”—no staff in sight.

By January, I was still being charged double. I left a written note at the desk demanding a refund and cancelation, even threatening legal action. Suddenly, Ben finally called me back—while I was at work—offering either a check or six months free. He left his personal cell number, which I called back within an hour. Guess what? No answer. Then silence again.

By February, they were STILL charging me double. I had to get a lawyer involved. That’s when Ben tried to lie his way out of it—claiming I had been using the facility the entire time (I hadn’t set foot in there since AUGUST) and even saying I brought my “husband and kids” into the facility with me. I am a 27-year-old gay woman with no children. Clearly, they were making things up to avoid refunding me.

After undeniable proof from my lawyer—screenshots showing I responded to Ben immediately when he asked for my mailing address—I finally got a check in the mail. Five months later. And guess what? It was for only HALF of what they owed me.

This place is a joke. They will take your money, ignore you, lie to your face, and refuse to make things right. AVOID AT ALL COSTS.

Source: Google

★ 2

I enjoyed the workouts here and the concept behind hotworx but the staff has some work to do. My boyfriend and I got a membership here and they failed to tell us that there’s a $100 immediate cancellation fee OR you’re charged for two months of membership before it’s cancelled (like a 60 days notice). When I texted them to ask about how to cancel, that’s when they revealed that information. When I called to cancel, the woman told me about these charges/cancel notice and when I told her that nobody mentioned anything like that to us, she told me that “that’s just the way it is” multiple times and told me to look online and that’s where I would find that information, however, I didn’t create my membership online— I did it in person, so they should’ve mentioned that to our faces instead of laying it out on the table once we decide that we wanted to cancel. My mom had to call them and try to sort things out because she thought it was a load of crap for them to do what they did. I told her to ask for who she’s speaking to because the voice sounded familiar to me and it was Terri, she’s the one that got my membership setup and went from telling my mom she doesn’t remember me (when we literally just got off the phone) to saying she gave me a pamphlet with the information in it to claiming she told me that information when she didn’t (I don’t remember the man’s name who got my boyfriend setup but I was there when it happened and he also failed to disclose this information). I work for a health and wellness studio and we are very clear with all of our policies, we also have an agreement that all of our clients have to sign off on if they go through with a membership saying that they agree to all policies AND we email them a detailed copy of their agreement. My point is that I’m very familiar with policies, agreements, etc. and how that all works so for this situation to go how it did is insane. They ended up resolving the situation by cancelling our memberships immediately, no charge, but it shouldn’t have gotten as far as it did in the first place. Hotworx itself is WONDERFUL, I love the workouts, however, this location and its team need to work on being upfront prior to charging your card. If we had know about these hidden charges/fees then we wouldn’t have signed up in the first place. We’re just glad we cancelled sooner than later. If you like hotworx, either try a different company similar to it or go to a different location, BUT if you like hidden fees and charges then Maple Grove is your place.

Source: Google

★ 5

Love this place. Fun to work out. Love the 24 hour access!

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★ 5

My friend and I tried HOTWORX in Maple Grove out and absolutely loved it! We like to try different gyms and workout types. This is one of our favorites! The combination of the sauna and the workout is unbeatable!

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★ 5

Started in Dec 2024 and loving it! Down 10 lbs while also eating right bit definitely noticed the inch is coming off! Always clean and the staff has always been wonderful and curious.

Source: Google

★ 3

Had a lot of difficulty getting ahold of the owners when signing up for a membership (took 2.5 months). At the beginning there was a staffing issue, but now the people at the front desk are very nice, friendly and helpful. I enjoy the idea of Hotworx and that is why I continuously tried to get a membership and ended up staying at this location. The 15 minute HITT cardio is a great way of getting a workout in less time, I do wish the company changed the videos (for the same reasons I do not do ISO workouts as often)- I have been doing the same three cycling videos for so long. The location is clean. Has been increasingly getting busier after work hours so I have to start booking in advance. I am continuing my membership because I have seen results and they are mostly staffed now.

Source: Google

★ 4

Love it! 😍

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★ 5

This one is small in comparison to some others i have seen but i love it! Always clean. Most members are extremely respectful of others. The staff is helpful when I need them and leave me alone when I don't - which is awesome.

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★ 5

HOTWORX has been life changing! Would highly recommend the workouts to anyone regardless of fitness level. My aches and pains disappear when I stick to regular workouts. The sessions have improved my overall well-being in so many ways. HOTWORX is amazing!

Source: Google

★ 1

This is the WORST run place I have ever been a part of. Zero communication. No one is ever working. I would never join this place! You will never get ahold of anyone when you want to cancel.

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★ 5

70 wasn't feeling the best, sore back, sore knees, and a pulled sternum muscle. Tried Hotworx and I can't believe how good my body feels! Come try it with me! Ben the owner has been very helpful!

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★ 5

The staff here is so friendly! This is my first week here and I’m truly obsessed with Hotworx! I highly recommend coming to give it a try!

Source: Google

★ 4

7/6 I've been going for two days and things have worked out. The owner is nice and is doing the best he can. The heat definitely takes some getting used to but I'm already seeing results adding this to my daily routine.

7/3 Feeling frustrated with this studio. I filled out a new workout request online. I never heard from anyone. Two days ago, I stopped by during the time that should be their staffed hours. No one was there. No one answered the phone. I called the next day and the girl was nice. The owner called me today and said I should be able to sign up online. I had to look up the code for a cheap enrollment fee ($4 instead of $99). I then was prompted to select an orientation time... I went through at least 10 between today and Friday and they all said they were taken. I tried messaging the owner to see if it was his cell... no luck. I called the studio and learned the owner has to set me up on the apps and no one is available to do the orientation. I want to work out tomorrow, July 4.... So they are open 24/7/365, but then not even when they are supposed to be staffed are they staffed. All this in addition to a $99 mat and towel purchase which is whatever.

I've been to many boutique fitness studios in my day and I currently work for one. I don't understand why this is so complicated. Everything else is video, can't there be a video orientation? Or why two apps that only one person can set me up on? Solid core had a locked door and I can unlock it with the regular solid core app. I'm used to being able to purchase online and then come in for a class. This is NOT that simple.

I really want to try this place out and I'm trying not to lose my excitement and my timing may be terrible, but it's July 4th AND I've been trying for about a week to make this happen. It's not that major of a holiday.

This girl I spoke with today is supposed to text the owner and see what they can figure out.

Source: Google

★ 5

I love the atmosphere of Hotworx I am always greeted with a smile, I feel like I can really make my workout my own through the different classes offered! The feeling after the workout is unmatched to any other physical activity

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★ 5

Love this location! Staff are super nice and helpful :)

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★ 5

This place is phenomenal! I can workout when I want. Great network, staff knowledge, etc. I am motivated to come! I have only been going for 46 days, but want to do more!!! Bring on summer body, and healthy!
-Nicole A.

Source: Google

★ 5

I love this place! My nephew brought me and I was hooked. I thought I would hate the heat, but the dry heat really isn’t bad! Easy way to feel great and shed the extra pounds. I love the hot yoga and rowing.

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★ 5

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★ 5

I always feel amazing after a Hotworx session. And the stations are clean and well kept always. Great place to get your sweat on

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★ 5

Going on almost a year. Absolutely love my workouts.Strength flexibility and tone of my body has completely changed. The filling you get after workout is incredible. And the best part is I have no aches or pains like I did from previous gym memberships I have gone to in the past years.

Source: Google

★ 5

Awesome workout

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★ 5

I just started my membership at Hotworx & I’m enjoying working out in a personal sauna. Especially during the winter!

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★ 3

Overall I love these workouts and the concept behind hotworx.

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★ 5

Helps my seasonal depression ♥️

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★ 5

Hotworx is my favorite place to workout and the staff are always so helpful and kind!

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★ 5

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★ 5

I feel great during and after the workouts. It’s helping my seasonal depression & boosting my daily energy. As well as all the other benefits & the amazing staff, I just love it here!

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★ 5

Great concept and great workouts.

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★ 5

This takes total body workout to a whole new level. Complete workout including mind-body-spirit healing, I haven't felt this good in a long time. Cheers!

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★ 5

A super effective workout and the staff is very friendly! Definitely will be coming back

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★ 5

Super great benefits! Left the studio feeling great !

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★ 5

I love the fitness platform and accessibility !

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★ 5

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★ 4

I joined Hotworx last Saturday, so this at is my 1 weekaversary. This was my 2nd “Sweat Anywhere” experience, and my first one out of state. I wasn’t sure if I could park at the front door, just because the GPS took me to the back parking lot. A sign out front would’ve been really helpful because I come in super early, so it was a little uneasy walking around from the back of the shopping center to get to the front door, essentially in the middle of the night. I also like to meditate when I come in, just to get myself in a great headspace but the music was blaring through a speaker. It stays on so just be aware that it’s not a quiet vibe, even if you like to go during off peak hours. Emily was extremely nice and helpful and made my experience a great one. I’ll be back to MN in a few weeks and will definitely be coming back to Sweat at Hotworx Maple Grove, MN. I know my experience will be even better just because of the lessons learned on this trip.

Source: Google

★ 5

Great staff and studio! I love the vibes and sweating it out at this facility

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★ 5

I love HOTWORX Maple Grove. Gigi and Emily are always so friendly and helpful. Best hot workout experience yet!
Denise Wold

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★ 5

Love the hot workouts!

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★ 5

Fantastic workout! I love Hotworx!

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★ 5

Awesome workout!! Different than any other gyms!

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★ 5

Never knew I could sweat this much !!

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★ 5

This place is amazing! Emily is so friendly and really made my experience great! 10/10 would recommend!!

Source: Google

★ 4

I like that Hotworx is open 24 hours. It's a great workout in a reasonable amount of time. I can come over after a long shift to decompress and destress and It's been great for rehabilitating running injuries. I'm rating a "4" though because of the loud country music that is played after closing. Not everyone likes country music, and definitely not to exercise to.
Update: Gigi takes care of everything and it shows that she is really considerate of all the members. Thank you!

Source: Google

★ 5

HOTWORX is amazing. A good variety of workouts and my body feels great!! I have less tension and aches when I incorporate these workouts into my routine!

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★ 5

Love the friendly faces when I walk in the door. The studio is always clean and the workouts are just what I need!

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★ 5

Love this place!!

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★ 5

What a great workout! Many different options and I guarantee you'll be sweating when you're done. Nice and private, and guided instruction if bigger gyms aren't your thing.

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★ 5

Love Hotworx! Not only am I getting a fantastic workout but my skin has been improving, my energy is up, and my RHR is down. The community there is awesome but if you're like me and prefer working out solo, the app will tell you when someone else is booked in a workout. It's like choosing your own adventure, and you can't go wrong either way!

Source: Google

★ 5

LOVE

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★ 5

Loving my classes at Hotworx in Maple Grove

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★ 5

Gigi is such an awesome and friendly face when you walk in the door!

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★ 5

I love hotworx, the 24 hour convenient access to the wonderful staff. And the bikes are high end and make for a great workout

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★ 5

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★ 5

Great classes, great staff! Love the flexibility of HOTWORX with my schedule

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★ 5

Not one to really like to work out much, but these classes are the best! You’re in your own room which makes it more isolated and private and you can bring friends to join. LOVE the sauna part as well. Let me tell you, you work up a sweat!

Source: Google

★ 5

One of my favorite work out spots I’ve experienced! Being in the sauna is constantly relieving your body and continue to push you out of your comfort zone! So much fun with friends!!!

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★ 5

Not having time was always my excuse. I could spend hours in a traditional gym and not see results. After a short time here I’ve found a way to include this in my weekly routines and felt so good with the progress!

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★ 5

What an amazing workout! I burn so many calories in a short amount of time❤️ Not to mention all the ladies that work here are sooo welcoming and helpful with any questions!!!! If you haven’t tried it. I highly recommend you do!

Source: Google

★ 5

Great place to work out, especially in the winter!

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★ 5

Best workout I’ve had in a long time!

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★ 5

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★ 5

I have been looking for a workout that isn't hard on the joints but I can still break a sweat and this place is it! I absolutely love working out here and am burning tons of calories. The community is great too!

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★ 5

I love everything about Hotworx! The facility is clean. Staff is friendly. Workouts are amazing!!

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★ 5

Feels soo good to be here in the quiet of the early am!

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★ 5

Love it here! Gigi was so helpful and informative which led me to the decision making of switching gyms! This place has helped me not just physically but also mentally 10/10 recommend!

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★ 5

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★ 5

nice clean facility

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★ 5

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★ 5

Best workout I’ve found in a long time! Short and super effective! The staff is also super friendly and super informative!! I always feel fantastic walking out of this place!!

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★ 5

Extremely helpful and friendly staff. Overall very clean and welcoming.

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★ 5

Love HOTWORX in Maple Grove great workout and Bridget is wonderful , She helped me get set up with my membership and showed me everything I needed to know this is my new go to feel good place!

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★ 5

Love this place!! Great workout

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★ 5

Amazing staff! Fun experience, loved the workout!

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★ 5

Great atmosphere- AWESOME staff- Hot- Fun!
Love the 24 hr option

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★ 4

Best quick work out! Ever! Love the red heat!

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★ 5

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★ 5

I highly recommend HOTWORX! My flexibility has gotten much better, I feel refreshed after every workout and my skin looks better too. Definitely give it a try!

Source: Google

★ 5

Love HOTWORX! Attend the classes whenever I want, can do multiple classes a day and the sauna experience is amazing. Highly recommend.

Source: Google

★ 5

i’m a new member of hotworkx and i love it! there’s a wide variety of workouts and i love that you can do something new each time.

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★ 5

Went in today Sydney was the best she gave me a tour of the facility. I had a nice workout remember first workout is free I love it and will be joining.

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★ 5

Awesome staff!

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★ 5

Very impressed with HOTWORX Maple Grove. Friendly and helpful staff. Clean facility. Nice variety of hot workout options.

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★ 5

Super great workout, amazing staff!

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★ 5

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★ 5

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★ 5

HOTWORX has been a game changer. It’s given me a space to get heathy through workouts that give me motivation to continue. Sessions help my joint pain and in less than a month I have more energy and see physical changes. It’s been life changing for me. Thank you, HOTWORX!

Source: Google

★ 5

I’ve been coming here since it opened a few months ago. I just love it here! The atmosphere is great, I get an awesome workout in a short period of time, and the staff is amazing and always super friendly!

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★ 5

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★ 5

A great place to workout and see results! Never a boring exercise!

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★ 5

Great workouts for any skill level and any schedule!

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★ 5

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★ 4

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★ 5

HotWorx has been the best experience! It’s so fun and convenient!

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★ 5

There are so many things to love about HotWorx! So different then all the other “gyms” this 3D technology works!! It’s amazing how after a day of burning 500+ calories your body doesn’t hurt!!! I’m addicted!!!

Source: Google

★ 5

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★ 5

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★ 5

Have you been looking for a great work? Tired of the cold? Frustrated with your skin routine? Have some stubborn cellulite you want to get rid of? Want a quick and efficient workout? Then I invite you to join me at Hotworx! It's been open just shy of a month and I love the workouts and the friendly staff and owners!

Source: Google

★ 4

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★ 4

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★ 5

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★ 5

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★ 5

Great atmosphere and friendly staff! The heat bring it on!

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★ 5

A+++ would highly recommend!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

so helpful

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★ 5

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★ 5

I am loving Hotworx! ! Everyone is very friendly and the workouts are great!

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★ 5

Love this place! Staff is awesome and the workouts are intense lol but I feel amazing and accomplished afterwards.

Source: Google

★ 5

I recently joined Hotworx in Maple Grove and I love it!! The option for short 15 min Hiit workouts is great for my busy schedule. I love the heat and the benefits that come with these type of workouts. The monthly cost is minimal and well worth it!!
Brandy made it easy to sign up and get started!

Source: Google

★ 5

I enjoy Hotworx very much! It's a workout in a sauna with infared. I get a great workout and not as sore the next day because of the heat. Brandy and her team are so helpful and knowledgeable.

Many different workout options available. My favorite so far are the eliptical bikes (blast) and hot buns! Can't wait to try the new rowing machines coming soon!!

I have never stayed so committed and it's because I really do enjoy the workouts. The monthly membership is very reasonable and they offer lots of incentives to keep you motivated. There is no other gym like it. You won't be disappointed.

Oh...and its open 24 hours!!!!

Source: Google

★ 5

The idea here is that you work out in a hot sauna. I really like the heat, the short classes, the mostly private rooms, and the variety. Staff has been amazing, especially Brandi the manager.

Source: Google

★ 5

Revolutionizing Fitness with the patented 3D training approach which combines heat, infrared and exercise. You won’t get a fitness experience like it anywhere else!

Source: Google