★ 1

Please cancel my membership. I did not agree to go to Planet Fitness.

Source: Google

★ 1

I am not happy that there was no notice to me or my son that the Apple Valley location was closing however they kept charging my account and moved it over to Planet Fitness! And when I call no one answers. I want a refund for September and my yearly membership fee since you broke the contract.

Source: Google

★ 1

Absolutely unbelievable how unprofessional this gym turned into.. No advance notice of closing. No emails or calls. Just show up and see a sign saying I’m now a member of planet fitness.. I hope planet fitness didn’t pay you a dime.

No wonder this store closed the way they took care of things. How hard is it to run a gym? I mean close the pool down, clean it and the gym pretty much runs itself.. especially after my rates went way up. Main reason I went here was for the cheap membership and great amenities. Now you’re just a big joke.

Update to your reply..

I never backed out of emails and my email has never changed… plan and simple someone didn’t do their job which is probably the reason why you guys had to close.
Sending our memberships to planet fitness for some sort of money grab is disrespectful and very distasteful but seems to be par for the course from what I’m hearing. Best of luck..

Source: Google

★ 1

Came on Labor Day for a workout, and realized the gym is permanently closed without any notice ahead! Our family’s membership just renewed about 2 weeks ago and no one mentioned anything about this coming! Totally shocked and disappointed!!!!

Source: Google

★ 1

This gym is closing and they think they have the authority to transfer our memberships to planet fitness. In no way am I ever joining a planet fitness. You don’t have anyone’s permission to make that switch. We would have to sign a new contract with them if we choose to do so.

DO NOT transfer my membership. I will choose where I will go.

You can’t just close a location and tell people they have to work out in a new location. It has to be our choice! If the building was staying and only the name of the building was changing, it might be a separate issue. However, to completely change our memberships without our consent is wrong.

Source: Google

★ 1

Would not recommend this club to anyone. Went up to the club to cancel my membership with the general manager specifically beginning of 2024 because I was moving out of state. They continued to charged my account because they had no “proof” in the system that it had been cancelled.

Paul DeLange (Director of Member relations) has not returned any of my emails or phone calls in regards to this situation and all they want to do is continue to charge my account when I don’t even reside in the state of Minnesota. This issue is very concerning and should be more than enough reason not to choose this as your club.

Source: Google

★ 2

Business has some positive and negative aspects:

Pros:
- Variety of equipment
- In person class offerings

Negatives:
- Locker room areas are not clean and broken lockers need repairs. At times it is hard to find a locker that will actually lock.
- Billing team - Over period of account being in a short term freeze and then cancelling, account was billed in error multiple times. The last billing issue took corporate stepping in to resolve the issue, however that did take a couple of weeks from initial contact to resolution.
- Price increases - Basic membership has doubled in under 2 years. New membership tiers now have moved some services from the basic tier to a higher tier. With this pricing for certain services have quadrupled in price within 3 years.

Source: Google

★ 1

You get what you pay for. The instructors and trainers and staff are what you would expect from a typical strip mall gym. This particular location does struggle with cleanliness it has gotten better . However the collage and high school crowd from 3 pm to 8 pm stay away they camp on the weights and equipment. No gym etiquette. The staff response is they pay to use the gym just like you.

Source: Google

★ 1

Today, I waited outside for 30 minutes because I couldn't get into the club; the door was locked. Very disappointing on my Sunday morning. 😞 😢 If you call their corporate office and leave a voicemail, no one will return your call.

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★ 5

Mathew Gweh is an absolutely phenomenal trainer. He has tailored my program to be exactly what I wanted. The gym is nice but not anything truly exceptional however I will continue my membership because of the results I am having with Matthew.

Source: Google

★ 1

I joined this gym and paid $50/month because they had a red light machine.
I was not able to access any of the other services, and the lockers were often dirty, at least once the staff locked the doors an hour early too.

But I was never too bothered by it until I tried to leave and they charged me an additional $60 just to do so. In my opinion that's no way to treat someone who has been there for a long while and paid lots to go there.

UPDATE 7/9/24
They charged me an additional $50 and never Waived the late fee like they claimed. In total I had to pay $112 just to leave. I did not even have access to the gym for the extra month they billed me.

They may have been within their legal rights to do this, but this doesn't make it right, or a good way to treat a long time customer. These are not good people and they run a bad gym stay away

Source: Google

★ 1

Not a good gym if you have kids. Our son was not properly supervised in the Kids area. He was left by himself in the kids area while the staff left (he is 3). Many times he is left to watch tv alone and we have come in to find him watching things inappropriate for his age. We have also picked him up and found his clothing on incorrect. When asked about supervision guidelines the manager told us "the staff have to be in the kids area but there isnt a policy that they have to be able to see the kids at all times, or that they have to play/interact with them". They have also increased our fees without notifying us prior.

Source: Google

★ 1

Ripped me off in Wisconsin. Can't even believe these people are still in business. It makes me sick. Ripped off our entire club by randomly closing the doors and transferring everyone to planet fitness. They let all of their employees go on the spot. Terrible.

Source: Google

★ 2

It is an ok gym, but they will raise their rates with zero notice. My membership went up almost 3x what i was originally paying.

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★ 1

BEWARE, they offer a 14 day trial period but it takes 7 days to cancel and you’re responsible for any payments in that period. They’ll take your money. Gym is mediocre at best.

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★ 2

Equipment was great. It's super dirty. If you want worts, rashes, and like ripped off locker door's none of which they address. I asked multiple times, sent them pictures nothing changed.... this is the gym for you!!

Source: Google

★ 1

I have repeatedly emailed the manager 2 weeks before it was closed asking to freeze my account. STILL NO RESPONSE. I am beyond frustrated, the management of the facility is very poor. 3 months and still machines not being fixed. Horrible job cleaning. Consistent theme from reviews. Clean up the facility. Response from management is weak. Actions speak louder than words.Front desk staff is friendly. I am Not looking to freeze my account. That was three years ago. The gym is an absolute mess . Read the reviews. At least it's open and trash is sometimes taken out.

Source: Google

★ 2

Nice gym, but the floors - especially in the locker rooms - are absolutely disgusting and are dying to be swept before being mopped (*see clumps of hair along all edges). You've got lots of employees, which is great, except they don't do much besides "hello!... Have a good day!" when the machines and floors could be cleaned much better and more frequently. Love the gym if it was better kept.

*Willing to update review if improvements are made*

Source: Google

★ 5

I started my fitness journey 6 months ago at Xperience fitness. Sales person did a great walk-through. Gym does has many options for cardio and strength training. Equipments are clean and in working condition.Gym does provide lots of group classes and trainings.Bathrooms and locker room are clean. Front desk people are very welcoming.I workout with trainer KyLan. He is an awesome coach who knows to push you to your limits and above.And I love the hydro massage after workouts. I highly recommend Xperience fitness!!

Source: Google

★ 5

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★ 5

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★ 1

Update 1/9: Having staff post reviews saying how “clean” it is in the last few weeks doesn’t change the fact that the locker and bathrooms are still FILTHY. The gym itself is nice and mostly clean, but come on guys. Your “cleaning list” is clearly not doing anything. You need a company to maintain the locker rooms if you aren’t able to do so. With 5-10 team members working at a time it blows my mind how no one sees these things.

Original: The gym is nice, but it’s evident that they don’t take cleanliness very seriously. If they did, they would take into account previous reviews and attempt to rectify the issue (“talking to management” hasn’t done anything). The locker rooms are absolutely disgusting: walls filthy, floors grimy, urinals reek, and even the hand dryers are so full of dust and dirt. I can’t even wash my hands because 2 of the 4 sinks don’t have working soap dispensers and the other 2 are out of soap. It’s appalling, but what do you do.

Source: Google

★ 5

This is a club that meets 100% of my needs. It is kept clean and well managed. The exercise equipment is in excellent state. I love the complementary hot water massage chairs, too. Emphasizing on good management of the club in Apple Valley - young, energetic and dedicated staff. Thank you, guys!

Source: Google

★ 1

The only mistake I did I called to see what is their deal and option and I talked to a guy his name is Hunter been calling me since then every single day trying to make me to open up membership with them so he can get some bonus

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★ 5

Xperience in apple valley has some of the friendliest staff members. The amenities are great for the price point.

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★ 5

I’ve been going to this gym for 2 years now and I love the community it provides! Everybody is so welcoming and encouraging! :)

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★ 5

Spacious. Employees are always welcoming. Gym is clean.

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★ 5

super great customer service! really welcoming community i love coming here!!

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★ 5

Great equipment lots to choose from! Really friendly workers and people a very welcoming environment.

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★ 5

Xperience is a great gym! All the workers are super friendly and luis is very charismatic! Will continue to go here!

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★ 5

I’ve been going to this gym for a while now and I’ve noticed the gym has been looking cleaner recently. Overall really good vibes I would highly recommend for 2024

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★ 5

Extremely clean, very nice people, friendly staff. The gym to be at for sure

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★ 5

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★ 5

I typically don't write reviews, but I felt compelled to commend Blake for his excellent customer service. Blake consistently displayed a pleasant and helpful attitude while swiftly addressing and resolving issues. Appreciate your assistance, Blake!

Source: Google

★ 5

This gym is clean, and everyone is incredibly nice and helpful. I’ve been going to this gym for 2 years and staff is always on top of it

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★ 5

I gotta say the gym has everything I’d ever need besides the lack leg machines, I couldn’t find hardly one at all besides two. I’ve hurt my shoulder multiple times so I’m unable to squat with weight on top of my shoulders at all. Besides that the gym is absolutely amazing and way more than I expected. I was hoping I would get a tour of where everything is but didn’t. I like how everything is set up. Only thing I have to say is that the locker rooms were kinda messy. I’m new to this gym and the first thing I see when I walk into the gym was trash and things on the floor. But other than that this has to be probably one the best gyms I have ever been to besides not being giving a tour of where things are and having to ask other gym goers. Also to say it’s super nice to have them greet you when you walk in and out of the building

Source: Google

★ 5

Glad I rejoined here. It has very good number of equipment's,. the staff is very friendly and helpful, the facility is clean.

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★ 5

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★ 1

After 3 years of being a member I attempted to cancel my membership due to a move. 4 months have passed and now I'm being threatened to have my "outstanding" bill sent to collections. Funny, I canceled in June and I still owe for July, August, September and October.... Crooks...

Source: Google

★ 5

Fantastic place to workout! Frendly staf and overall great value. It is fraction of the cost of LT Fitness. I have never waited for machines or weights.

Source: Google

★ 3

If you’re just looking to exercise - this place has all of the equipment you’d ever need.
That being said, I never use the locker room bc it’s just a lil too grimy to be worth it. Additionally, this place is SWIMMING with high schoolers. Still a member though bc for $40 a month I have a great gym and a great sauna…that I share with hundreds of high school boys lmao

Source: Google

★ 5

Amazing place, sales man are awesome people, front desk is always great, phenomenal gym!

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★ 5

Very good place to get a good workout in and the Ben worker was very helpful

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★ 2

A large part of customer base is of the age that still needs visual reminders in every corner to encourage them to do courteous things. Like, “Rinse off before using pool,” “wipe down workout areas when done,” “pick up after yourself,” “throw your trash here!” More importantly “don’t wash your dirty sneakers in the poo!l” More words of edict on walls in locker rooms and pool /sauna area would be appreciated. Locker room consistently smells like ripe gym socks. Staff need motivation or training on how to operate a mop and broomstick and less personal cellphone time on the floor. Pool water (tastes like pure sweat). Pool is clearly not getting proper chemical treatments! Sauna users are frequently seen dipping in pool or dangling their feet in without using adjacent shower to rinse off prior. It’s not a public bath tub. Kids club has nothing to entertain kids of reading level or older. If kids could have a corner to read or do homework and an area for mat exercises that would actually provide a great deal of function. If you read other reviews you will see repeated comments of cleanliness issues and the things I noted. They don’t have designated janitorial staff on during operating hours! Updating apps holiday hours would be appreciated!! Pool ph is definitely not getting corrected daily! Swim suit spinners/dryers would help with cleanliness. Adult leadership/management/oversight/presence needed. I must give credit for the many fitness options they provide. Staff are friendly and most alway welcome you and say good bye. Pricing is generally hard to beat. So, why am I a member? I got 2 years for $198. The sacrifice is definitely cleanness. Will definitely reevaluate when promotion period is over. Hopefully things clean up by then because it’s has everything one needs.

Source: Google

★ 1

I've had membership with Xperience for 4 months and after trying to cancel online I was told I can only cancel it in person. I go to the gym and then they try to make me stay and upsell me for freakin 40 minutes! I explained I'm moving out of state and I literally just want to cancel that's it. Once they realized they couldn't keep me, the dude just stopped talking to me, typed stuff into his computer and said "Ok you can go now." No paper work, no confirmation of membership cancelation and just walked away. Absolutely ridiculous. Stay away.

Source: Google

★ 5

The staff at Xperience in Apple valley deserves a standing ovation for their incredible dedication to providing excellent customer service. The receptionists were always ready to answer my questions, offer guidance, and make sure I felt comfortable. They were incredibly knowledgeable about the gym's facilities, class schedules, and membership options, making the sign-up process a breeze.

Source: Google

★ 5

They had great customer service and they were very helpful with getting me all set up.

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★ 5

Just did a 7 day pass here, the customer service was exceptional! I would sign up here if I lived in the area super awesome gym!

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★ 1

Wish I could give a 0 absolutely terrible. You could clean your sauna for once I heard from previous employees you don’t clean it at all.

Source: Google

★ 1

Fix the sauna light switch. It's been broken for many months. I have asked to have it fixed multiple times. The lighting was much better when two of the lights were burnt out. Now all four lights stay on constantly and make the sauna clinically bright, the complete opposite of how saunas are traditionally lit.

Source: Google

★ 3

Great gym for the price. Every time I go there I notice that the lockers and the locker room floor is very dirty. It seems to me like it wouldn’t take very much effort for them to clean it semi-regularly and keep it looking nice. Lastly the hours right now are pretty terrible. Especially going into summer, they still close at 8 pm on Saturdays which is way too early. These issues is the only reason it’s not 5 stars.

Source: Google

★ 5

Xperience fitness has the best sales team I've ever seen they all mad attractive fr

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★ 5

Best gym in the area hands down. All the equipment is newer, works well, and offers a wide variety of ways to work different muscle groups, the price isn’t to bad compared to other gyms, the staff is knowledgeable and super friendly, and the people and environment are very welcoming. It’s crazy that people are paying $120+ to go to go look at naked old people hanging around the locker room and use sub par equipment from the early 2000’s at lifetime when this place exists.

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★ 5

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★ 5

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★ 5

I love the community here and the staff it's an amazing gym

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★ 4

Gym has everything you need to get a good workout in. Plenty of weights & cardio. Even has a pool & sauna which is cool. Staff is also nice.

Now for the bad. It lacks on the details on cleanliness. Especially in the bathroom. Unsure how much it’s cleaned but it isn’t enough. Also this gym is home to so many people who don’t put their weights away. Other than this it isn’t a bad gym. But bathrooms & showers need help on the cleaning department.

Source: Google

★ 2

Love my membership here with everything I like to use. Just a few things that turn me off. 1.A lot of people do not wipe the equipment off that they just dribbled all over. 2. The club is dirty, locker rooms, extra bathroom by the back desk, the red light room I always use looks like it hadn't been cleaned in weeks. There's always something wrong with the water massages, now I see instead of 4, there is only 3 and one is out of order. And my membership went up, for what? Just got worse!

*I am adding to my review because management went on several paragraphs about the price increase. Please re-read my review. I realize membership went up and my review is not about that!
My review is about cleanliness and working equipment (water massagers). I was told by a worker that it's up to the workers to clean which clearly that isn't happening.

Source: Google

★ 5

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★ 2

They promised a free trial and no charge if cancelled by certain date. They still charged me and said they don’t know what I was talking about

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★ 5

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★ 1

I tried signing up online 4 times, and each time it said there was an error and to contact the gym employees. I called the gyms phone number that's listed on Google since its impossible to find it on the actual xperience website, and it took them a long time to answer but they finally picked up and told me to try again but to call back if it didn't work and she would sign me up over the phone. I thought that was a bit odd because i have worked at 2 gyms and both didnt allow sign ups via phone because its a security risk with the payment information and you're not able to physically sign the contract yourself so I'm guessing the employee was just going to forge the signature for me? I tried to sign up online yet again, and it still didn't work, so I tried calling again to sign up over the phone, but it went to voicemail. The voicemail said it was the Roseville location, even though I know for sure I called the apple valley number. So I dont know if the employee I spoke with was from Apple Valley or roseville. I tried calling again twice over the next 10 minutes and it went to voicemail both times. I can't make it to the gym in person to sign up before the $1 initiation promotion ends, so I just ended up signing up for another gym instead. Shouldn't be this difficult to sign up for a membership. Wasted a lot of my time.

Source: Google

★ 5

My husband and I love this gym. It is Affordable, clean, modern, and the staff is amazing. They have lots of programs and classes. We even bring our two girls to the daycare on a regular basis and they do a great job of taking care of our kids while we get a workout in. I would recommend this gym.

Source: Google

★ 5

Experience Fitness is the best gym. It’s a very well kept gym and overall great staff.

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★ 5

Apple Valley Xperience is my favorite location to go to. All of the staff is super pleasant and friendly. I would recommend this location to everyone.

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★ 3

You get what you pay for. 90% of the TVs are toast. (there is a Best Buy across the street…maybe get some new ones)

Decent equipment. Lots of younger high school age kids during after school hour (just my observation.)

Source: Google

★ 5

I really like working out here. Staff is nice, and the community of members is great. You will make so many friends!

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★ 5

Experienced and prompt for our scheduled visit. Truly satisfied i called.

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★ 5

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★ 1

Totally scummy business practice. With an overpriced subscription that raises in price without your approval and an extremely unreasonable amount of difficulty in the cancellation it is insane that is allowed. I quite literally cancelled my subscription multiple times but when you press the cancel button their site tends to have "issues" loading. To call xperience theft is an understatement. I recommend going anywhere else. The gym overcrowded anyway you'd be better off going anywhere else. Save yourself the time and money.

Source: Google

★ 5

Gyms nice

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★ 2

Dirty

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★ 5

Great gym! Helpful staff, and great machines.

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★ 5

Best gym atmosphere. Welcoming and warm staff. Every time I see Luis’ bright smile and get that fistbump- I just know the workout is gonna go hard. Xperience is a family away from home.

Source: Google

★ 5

I’ve been going to xperience for a little under a year now and only have good things to say. It has everything you need for a pretty decent price. The staff is amazing, personable, and so willing to help with any need you have including spilling your jug water bottle on the ground :). Lauren, Julia, and Luis have all been a big reason why I like it here and have been super helpful! So happy I started coming here !

Source: Google

★ 5

Love this place! I’ve been going to Xperience since 2015. The staff are always friendly and welcoming. Highly recommend to anyone. <3

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★ 5

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★ 5

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★ 5

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★ 1

I Called ahead for family swim. When I arrived I was told all of my kids would have to have kids membership!! I I have paid so much money in the last year for fees. That I should be able to come without the children paying 20$ a peice for a kids membership! So I cancelled!! Thanks for cancelling my membership Blake the Manager! My business means nothing!!!!
ABSOLUTELY NO ONE IN THE POOL!!! Sorry

Source: Google

★ 5

By far my most favorite gym. Staff is always very friendly and inviting and always willing to help when needed. The gym is clean and they have a good selection. Would recommend this place to friends

Source: Google

★ 2

This gym is a prime example of 'you get what you pay for.' The monthly fee is very reasonable and all of the employees are kind, however the gym is always dirty, towel dispensers tend to be out of towels, and for the past 4 days none of the TVs have worked because management hasn't gotten around to paying the cable bill. The locker room is rarely cleaned nor are the showers. I've sent multiple emails to corporate and copied the 3 individuals at the top and have gotten zero responses. Clearly they don't care. They know how to own a gym, they just don't know how to run a business.

If you want a clean gym, cable on the TV, and owners who are invested in the gym, I'd go somewhere else, but if you want a gym that reflects the cheap price, then this is the gym for you.

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★ 5

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★ 1

Horrible place to be a member or work

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★ 5

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★ 5

Great gym and trainers!

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★ 5

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★ 5

This is one of the better clubs in the franchise it can be busy at times but I don't mind seeing people work on themselves friendly members friendly staff clean environment functional equipment, (the guy who works on them can be rude so ignore him) great place to blow off some steam and bask in the gains at a fraction of the price of a likestyle gym

Source: Google

★ 5

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★ 5

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★ 1

Decent gym. Terrible staff. High pressure sales where the staff hounds you every day to have you buy things you don’t need, like personal trainers. They’re all nice and respectful while they’re trying to sell you some thing. Once you refuse all their advances, everything becomes awkward. They all start acting like they don’t know you and go as far as avoiding eye contacts. Makes going to the place unpleasant.

Source: Google

★ 4

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★ 3

Lifetime Fitness refugee on my second go around w Xperience.

Positives: Plenty of free weights and cardio machines. Free tanning. Lap pool is a plus. I never have an issue accessing equipment.

Improvements: Cleanliness has shown a marked decline since I first joined. The mens locker bay shows a lack of consistent cleaning-floor and lockers are dirty. The shower stalls are gross with hair filling the drains. For those of us who exercise, shower and dress for work on site please attend to this lapse in consistent cleaning.

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★ 5

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★ 4

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★ 5

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★ 5

Awesome facility.

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★ 4

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★ 5

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★ 5

The personal trainer Bryan in Apple Valley is awesome! The classes he teaches are motivating, invigorating, and really get you a great work out. He is patient and encouraging which I appreciate for a woman just starting out on weights in a gym, also.

Source: Google

★ 4

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★ 1

Staff are amazing. They are the friendliness and great to talk to. But today they changed up their set up and it isnt the greatest. its honestly the worst. the deadlift platform was moved to the back, which is fine but now theres an audience waiting for you bend to over. Also, and the chest focused machines are too close to the mirrors. makes it awkard.

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★ 5

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★ 5

I love this gym, the staff is so helpful and kind! The classes are amazing. And the kids club is a great bonus. I absolutely love it ✅😊

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★ 5

So far it’s a great gym. I like the environment, I feel very comfortable and welcome. The membership isn’t expensive at all and we love the kids club for our son!

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★ 5

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★ 5

I had been referred here from my friend so I went to check it out after telling my friend Snap Fitness was closed until 11am. So I walked in to Xperience and got help right away with smiles. The overall vibe was super positive. Dylan helped me and he was friendly and helpful. He gave me a walk thru of the gym and everything it had to offer. I was really impressed and felt good about making this my new “home”. It took about 5-10 mins to set up my membership and download the app. I’m excited to try all of the classes the gym offers as I need help getting back into the fitness world. I hadn’t been to gym since 2018 and after back to back pregnancies, I was really nervous to step foot in a gym BUT, I am so glad I did! I’ve gone every day so far and make that time all about me.

Source: Google

★ 5

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★ 5

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★ 5

Buen lugar, muy completo ..

Source: Google

★ 2

I thought this gym would be a good fit while I work on improving my health and fitness. While the gym seemed great at first there are some things that are not great and the reason for my rating.

First the locker rooms are filthy. Bathrooms and lockers are disgusting. I brought my own sanitizing wipes to clean because these areas never seem to be cleaned ever.
Second we always have to wait for a bench or dumbbells because there are never enough. It’s really busy right now but we will see if that changes with nicer weather.
Third when I choose a time for tanning it’s because that’s the time that fits my schedule. But apparently the piece of paper and time mean absolutely nothing only to verify membership. So it’s super annoying having to wait 30 minutes past my scheduled time. I don’t live nearby so this is super inconvenient.

There are some good things about this gym.
Most employees are super nice and helpful.
Lots of members are also courteous and respectful wiping down machines and giving me my space.

Right now it’s super busy which is understandable due to it being early in the year and the outside weather. If it gets better over the next few months I will review my rating.

Source: Google

★ 5

all the employees are so nice! haven’t had a negative experience here!

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★ 5

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★ 5

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★ 2

I've been a member since Jan 2020. I switched over from another gym because the value of what was available was good for the price. In the beginning they really enforced no bags in the gym area, and wipe down all equipment after use. Now? Not so much. The membership has doubled and the rules are non existent. People tie up two machines ((placing their bag by one, while using another), don't wipe down equipment after use, or sit on a machine while texting for 15-30 minutes without ever doing a rep. At minimum there should be signs indicating rules within the gym (since apparently there is no common courtesy anymore), but also there should be some enforcement. And now my membership cost is being increased? I am seriously considering looking elsewhere. If you are thinking about joining, ask to walk through at the busy times and pay attention to how the members are using the facilities.
These issues are beginning to outweigh the positives(friendly staff, pool, hydro massage) so I hope they take this seriously and make some changes.

Source: Google

★ 5

Great gym

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★ 2

If you’re a parent utilizing the kids club good luck with any consistency in their scheduled hours. There’s been numerous times I have called before hand or already had a reservation for my kids so I can workout, just for them to not actually have someone working in kids club so I have to go home or not go at all. Paying close to $100/month and can’t even use it. Honestly paying the extra at lifetime to be able to actually go to the gym doesn’t sound to bad at this point. They said “well our kids club workers are college age so they don’t know if they can get to work in time”. Sounds like management should work on scheduling. Or changing kids club hours, so parents can anticipate when they’re actually open so we can use the membership we pay for. But the gym is nice when you can actually use it.

Source: Google

★ 5

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★ 4

Nice club, clean. Lots of newer equipment and options for cardio and weight training. Friendly staff. Would have been nice to have the 3 minute tour on the first visit since I joined online and came in a little blind.

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★ 5

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★ 5

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★ 5

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★ 2

The day I signed up they talked about sending me an email so that I could login to the website it's been 3 weeks, and countless phone calls and in-person request and yet I still cannot log in.

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★ 2

Unfortunately in this organization the left-hand knows not with the right hand is doing. When I joined, I was turned over to a administrator who scheduled the first three months of training all on Wednesdays. When I later showed the schedule to the trainer, he stated that Wednesday which would not work and that it would have to would have to be changed to Thursday.I agreed. However I still got emails scheduling everything on Wednesdays, not on Thursdays is the trainer wanted. Finally, after a another trip into the facility, I got the trainers phone number and he and I have exchanged messages detailing the problem. I hope it will get fixed soon. I am not a happy camper.

Source: Google

★ 5

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★ 5

Awesome 👍

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★ 5

Friendly staff, inviting atmosphere, great selection of features and equipment. I love everything so far. Only wish PT price was a little more affordable. But gym price is one of the best

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★ 5

Everything is great, very happy

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★ 5

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★ 5

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★ 5

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★ 1

His name is Mike, don’t talk to him about membership options, he all talked about is the expensive one , will not give you time to even talk ,
The gym is good and clean

Source: Google

★ 2

The gym itself is pretty nice. They have a lot of amenities, equipment, and classes.

BUT…..
There a few cons which is why I chose my rating.

The locker rooms and the family locker rooms and pretty dirty all the time. When I wanna change and go swim I walk into a restroom and there always hair, pee, and other nasty things on the floor, chair, and toilet. I’m not sure if anything cleans it regularly or not but they should.

There’s not a lot of cleaning chemical around to clean the equipment all the time, and a lot of people don’t clean equipment. I wish they would enforce cleaning of the equipment more, especially during this pandemic were in. Even if we weren’t in a pandemic is common Courtesy to clean after you use it.

The child care is a decent size and area, BUT… there’s not enough support watching all the kids. There’s only one person there with up to around 8 kids, Iv seen kids snatch toys and bulky other kids in this child care but no one saw it or corrected it due to now having enough support. I wish they had more support for the kids club.

There’s not a lot of classes I was hoping there would be a lot more throughout the day to join.

If I see improvement at this gym then I’ll reconsider my rating.

Thank you!

Source: Google

★ 4

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★ 5

Loving all the features and benefits of this club! Sign up was easy, no hidden fees and a really good value. The classes are wonderfully challenging!! So glad I joined!

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★ 5

Gym is always nice and clean. Lighting makes me look juicyyyyyy, and lauren is a ray of sunshine

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★ 4

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★ 5

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★ 5

Clean, good equipment, good classes and helpful trainers.

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★ 5

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★ 5

Great gym for a great price. Staff are very professional and the gym has everything you need and more.

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★ 4

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★ 5

Very nice gym

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★ 5

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★ 5

In the AM we all enjoy be greeted by Chuck at the front desk. He’s like family. Super helpful and courteous. We are so glad he’s here😃. We start our day at front door. When we know Chuck is there every day is a sunny day. He’s the best.

Source: Google

★ 5

First off I love the friendly staff!! I feel like Norm on Cheers. Except they call me Randy of course I think. So kudos to Kyle Lauren and Bryce especially!! I love the variety of equipment and I just started the Q classes which are a super great quick cardio!! Way to go Tyler for keepin us going till the end! The only thing I don’t like is how the body scan doesn’t lie and tell you that you look as good as you think you do!! But it did motivate me to change my eating habits and am loosing weight so I guess I even like that too!!

Source: Google

★ 5

Been a member for months and always treated with kindness. Bryce and Lauren at the front desk are always very welcoming and willing to help with any issues. Gym is always clean and I feel good to get a good lift in!

Source: Google

★ 5

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★ 5

Very clean and well maintained! Along with an amazing atmosphere, love working out here!

Source: Google

★ 5

I appreciated how kind the workers are to me especially at the front desk. I believe their names are Bryce and Lauren that always have a big smile on their face to greet me. Working out in a clean and welcoming environment is super important to me and Xperience Fitness allows me to do that. Phenomenal place for me to workout and I would highly recommend it for anyone looking for a new gym.

Source: Google

★ 5

Bryce and Lauren do a fantastic job making me feel welcome in the club!

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★ 5

The employees at Xperience are the best! Always so kind and helpful! 100% recommend to new and experienced gym bros 😎

Source: Google

★ 5

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★ 5

Bryce and Lauren are very helpful at the front desk!

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★ 5

I personally really enjoy working out at experience fitness, great place. I especially like the front desk workers Bryan and Lauren.

Source: Google

★ 5

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★ 5

Bryce, Lauren, and Kyle were very nice, friendly and funny. They informed me I should be honest in my feedback when I asked them how to leave this review, so I can tell they care about quality of service.

Source: Google

★ 5

I highly recommend Xperience Fitness Apple Valley. Very friendly staff, very knowledgeable staff and a very clean environment to workout in. Excellent price point as well for a monthly membership! Go sign up!

Source: Google

★ 5

Bryce at the front desk is excellent!

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★ 5

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★ 5

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★ 5

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★ 5

The gym is a clean, fun place to workout. The front desk staff (Lauren and Bryce) are very welcoming and friendly all the time.

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★ 5

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★ 5

Bryce and Lauren are very welcoming when I come into the gym!

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★ 5

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★ 5

This is the best workout place ever. Everyone is so friendly and caring!!

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★ 4

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★ 5

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★ 4

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★ 5

Good equipment, the sales and PT teams always allow you to borrow equipment if need be, very friendly and professional employees.

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★ 5

Recently started, I do classes in the morning and they have been great.

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★ 5

I have been with this gym since it’s opened and I have very impressed with the quality of machines, staffing, and just member experience! Q is my favorite thing to do at this gym! 45 mins of fun and I love our Q coaches!

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

Everyone is super friendly and the place has all the essentials. Further, it has additional resources that allow you to train like an athlete and not just do body building. Lots of awesome extra features like 3D scanning, Red Light, Tanning, etc. Great place so far.

Source: Google

★ 1

The manager for trainer his not honest but I have a lawyer take this case he explain to me about training month make me sign for year. Then his not professional he does even know how to talk to customer

Source: Google

★ 5

I only come to this gym for the pool and I learned that I love swimming!!! ❤

Source: Google

★ 5

From the first time I arrived, everyone was very friendly, they took a while to attend to me but maybe because they were busy but nothing more to say, very good atmosphere, attention and I'm happy with the service

Source: Google

★ 5

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★ 4

This is Xperience Fitness Apple Valley to me: I walk in the door and am warmly welcomed, usually by Lauren. As I enter the gym area I always run into one of my friends: Luis, Mike, Julia, Ben or Eddie. They are all great employees. Always friendly, professional and ready to help in any way. The club also has all of the necessary exercise equipment to get anyone in great condition. I always look forward to my workout. Keep up the great work everyone!

Source: Google

★ 5

Great atmosphere! Super friendly & welcoming staff. Absolutely love this place!!!

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★ 5

Great xperience and very friendly staff

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★ 3

New member and joined primary for the pool. Most of our experiences have been great but frustrated with scheduling and communication. Pool schedule on the pool door says lap swim all day. Sales person said they keep a lane in during water exercise. We come to find out that water exercise participants will enter and stand in your lap lane 15 min prior to class starting with instructor on deck and instructor will clear pool 10 min prior to class. This is with a total of 4 people at class at this time and 3 lap swimmers. Management needs to be clear on schedule.

Source: Google

★ 5

Very well kept gym and a very friendly staff. Specifically Mike; welcomes me in everyday w/ a smile. Always makes my day better

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★ 5

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★ 5

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★ 4

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★ 4

Great workout equipment. As a swimmer I was hoping for a better lap pool

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★ 5

I had a membership before it was even done. Love this place, great for athletes and serious lifters for the price.

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★ 5

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★ 5

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★ 5

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★ 1

This facility has missing/ very limited equipment and accessories weather its straight barbells or attachments for cable machines (doesn't even have a straight bar attachment for curling)the red light and tanning kiosks still aren't up and running .... most of the employees are rude and very inconsiderate for ex. Today I was there and 2 well known employees were hogging 3 straight barbells at a squat rack when they were clearly only using 1 of them I asked if I could take one back over to the bench side and was told that they needed all for their own personal use... and to wrap it up the hours still have not gone back to their normal 24 hr schedule which is ridiculous the plan-demic is over my biggest concern is why am I still being charged FULL PRICE for a platinum membership when the entire facility isn't even back to 100%....

Edit:: still have not been able to get a hold of corporate and it's now 9/20/2021 😑

Source: Google

★ 5

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★ 4

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★ 5

Great customer service and amenities

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★ 5

Source: Google