★ 1

Originally I plan to switch to Roseville as it will close the site at Vadnais Heights. However, last night I forgot to take my swimming short after I took the shower. This morning I went there trying to get the swimming short back, the guy at front desk told me that they threw anything wet away already as they are going to close the store they don't want to keep anything in the lost and found. It's a shame for Xperience Fitness to intentionally toss out members forgotten items. As from time to time there are always some people left clothes, shoes, swimming shorts or even iphones behind and most of time they can find it. Now I decided to cancel my membership permanently as I don't want to stay with a fitness that didn't respect its members' property.

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★ 3

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★ 4

Like the gym but the vadnais heights location is closing.

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★ 1

I wouldn't even give them a 1 star but I had no choice. They ran a promotion to join their gym. I signed up and within a week got an email stating they were closing. I went in for a refund and they won't give me one

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★ 1

Horrible place and very unprofessional. A workout buddy of mine came in and had his Lock cut off because the person who used the locker last thought they left something in there and what happens there was nothing there except for my buddy belongings. First off WHAT! Anyone there can just get their locker broken into by the staff? With no proof? Security messures should be take and staff should be taught how to handle the situation better at this location. Worst thing they didn't even say anything or even offer to replace the lock that they cut. Hire some more "experience" staff please...

Also just got news that they didnt even have him fill out an incident report.

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★ 5

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★ 5

It’s a very nice facility and has very nice staff. I had a great xperience!

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★ 5

Staff is the best, all of them! They’re always so friendly & helpful.!

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★ 5

The staff is great! Always friendly and willing to help.

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★ 5

Great staff, very friendly and personal. Always makes ppl feel welcome.

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★ 5

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★ 5

My husband and I have been coming to Experience Fitness for 5 years. This place deserves more than 5 stars. It is not just a fitness center, it is like a second home. The staff, trainers and guests add a personal touch to none other. In addition, there are always plenty of machines and equipment. It is obvious sanitation is a priority in the restroom. How nice! The homey touch is is combined with a professional staff that keeps this center tops!! Thank you!!~

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★ 5

I absolutely love this gym. I could go to gyms closer to me(and I have prior to signing up to this one) but from my broadened experience with other gyms this gym is my absolute favorite. I'm more than happy to take the extra time driving out there and here's why.

It starts with the staff. When I first walk in I'm always greeted with a smile, they ask me how I'm doing or simply say "thanks for coming in today!" Now I've been to other gyms **cough,cough planet fitness and more** where the greater either isn't present, is really busy on their phone(you know for professional reasons)or just stare at me like I dont be long there. So I'd go on to say xperience is doing something better there.

Next is the trainers. When I go to the gym and see the trainers and how they conduct themselves that tells me what kind of quality I will get out of my membership. These trainers are among the best I've seen and have learned from. They are extremely knowledgeable and have years of experience under their belts but best of all they practice what they teach. You can go to this gym take a lesson from them and then see them doing the same exercises they teach you out on the floor. Also they are patient and kind. Nick and Jake are my favorites(also Christon even though he's not there anymore).

So the greaters are great and the trainers are great what else you might ask? Let's talk about the atmosphere. Now when I go to xperience I feel like I'm going to my friends house. It feels comfortable and inviting. Even the fellow gym goers are awesome, I've met some really cool people while going there. It's nice to go to a place where there's always someone there that knows you. Believe it or not judgment free zones have more judgment than this place. I've met more ego lifters and hostile people in "the judgement free zone" than anywhere else so just consider that when you think of affordable gyms to go to.

Concluding this review I give this gym five stars hands down. Because it's not price you should be thinking of it's the Xperience.

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★ 5

I've been going to this gym for almost a year, and it has been wonderful since day one. The staff is extremely friendly and helpful. Machines and equipment are clean and functional. Lots of space for various types of exercises. The new class spaces are large and well kept. Prices are reasonable and affordable as well. I recommend xperience to anyone who lives near one.

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★ 5

This is a fantastic gym that really knows their members! The staff is always very friendly, personable, and will happily help with any needs a member may have. The managers complete tasks in an adequately and efficient manner that reciprocates an environment worth coming back to. Overall a gym that has a great atmosphere and very reasonable membership options!

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★ 5

I absolutely love my Fitness Experience. The gym has everything I or anyone could possibly hope for....full selection of free and machine weights, stretch and functional training areas, full range of cardio equipment, and wide variety of classes and personal training opportunities. Add a pool, saunaand hot tubs and you have the makings of a first class training environment. John Breneman heads up up a great staff that is extremely client friendly and competent, and I can't say enough for my extremely knowledgeable trainer Brooks. Check it out...none better!!

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★ 5

They keep letting me back everyday and that's huge for me cause I'm special.

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★ 5

Great staff! Never have to wait to use equipment.

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★ 5

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★ 5

Plenty of equipment and lots of different machines. Clean place. Has a nice hot tub and sauna as well as showering facilities.

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★ 5

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★ 5

The customer service is phenomenal every time! Great motivation and positive energy as you check in that always helps me before my work out sometimes I come in and I do not want to work out but the interaction I have at the front desk helps me get in the zone! They know you by name and they are very friendly Tracy is a great! Thanks xf !!

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★ 5

I have been a member of numerous corporate gyms, Lifetime, LA Fitness, Snap, Anytime, as well as smaller boutique style gyms, however, Xperience fitness is anything you could as for in a gym in terms of accessibility, price, cleanliness and knowledge of staff. If you are looking for a great place to start your fitness journey or a place to take your fitness to the next level, take a chance on Xperience.

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★ 5

Great environment, friendly staff and clean gym! Couldn’t be more happy with this place!

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★ 5

Great staff, friendly service! Always a blast here. They're super acomodating and happy to answer any questions I have. Love working out here, would recommend!

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★ 5

Awesome gym! People are so nice here and they remember my name every time I come in, signing up was a breeze!

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★ 1

Absolutely the worst customer service I've ever dealt with! They took $518 out of my account not once but twice when they weren't suppose too. First time it took them 3 weeks to send me a check and now this time it's going on 2 weeks when they said 1. I've emailed corporate multiple times and heard nothing and I've contacted human resources and got nothing back! I've been trying to call the manager for 5 days now and hes apparently busy every time! I'll never recommend this location to anyone! Horrible bussiness. Even worse managers!!

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★ 5

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★ 4

Looks like a nice place, plenty of machines to get in shape with

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★ 5

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★ 4

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★ 4

Great service for re-joining after taking a break for a long time.

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★ 5

Friendly staff, clean, updated equipment and positive atmosphere.

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★ 4

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★ 5

This club needs more yoga, yoga sculpt and body flow classes. I’d really appreciate the Tuesday , Wednesday am and weekend schedule improved.

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★ 5

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★ 5

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★ 5

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★ 3

Customer service was great.

The pricing on the website is misleading and untrue.

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★ 5

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★ 5

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★ 5

Signing up was super fast and Tracy was awesome! She answered all my questions and some! Can’t wait to start hitting the gym!

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★ 5

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★ 5

I signed up for a membership at the Vadnais Heights Xperience Fitness. It was a good experience. I felt welcomed and was given a comprehensive introduction to the facility. Looking forward to working out there.

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★ 4

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★ 1

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★ 5

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★ 4

Great facility, the only reason I only gave it 4 stars are the opening hours. I wish they were open later. Also it would be nice if members could use the punching bags when there is no class scheduled.

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★ 5

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★ 1

This fitness is scam, the workers there r very irresponsible, made me come 3 days to come and cancel my member ship and can’t even cancel anymore bc they told me I can only cancel if I become handicap or move away . They over chnarge me 200+ and told me going to deposit back my moment but they never did , it been 3 weeks . They don’t want me to call them, told me they will call me instead but never got any calls. When I went to sign up the person told me I can cancel anytime and now it one year contract ! They gave me false information, I hope I can come at this company soon if they keep taking out my money every months . I don’t go there any more . Can’t cancel or do anything about it . Waste my money.

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★ 5

Friendly staff, great space, plenty of options even during busy times.

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★ 5

My initial experience was awesome. Informative tour. Can’t wait to get started.

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★ 5

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★ 5

My husband and I recently joined this gym since we moved in the area and we are so pleased with the customer service and availability of equipment. Tracy is so nice and pleasant and she remembers our names every time we step in.
We've gone at prime time and found they still have available cardio equipment and weight machines.

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★ 2

**BASED ON MY FIST TIME EXPERIENCE** when I went into the locker room it looked REALLY gross as if it hadn’t been thoroughly cleaned in a while. The first locker I opened popped off one of the hinges that supported the door. I ended up bringing all my stuff into the pool area before working out. I was then faced with a VERY dirty pool. Yellow and black markings everywhere. I ended up not swimming laps as intended. As I was leaving I decided to look at the equipment and none of it matched one another. It reminds me of a “basement gym”. The only thing “decent” about the location is the staff. They seem really nice. I will not go to that location again.

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★ 3

Decent place for the money. I've been a member for a long time and It's gone down hill some.. It's overcrowded and the locker room definitely needs more attention.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love this place! The staff is extremely friendly and helpful.

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★ 5

Awesome staff and management. Great atmosphere. Very clean environment!

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★ 5

My introduction to Xperience Fitness was a pleasant one. Concise, info packed and articulated well.
I was shown the facility by an extremely knowledgeable staff person who could connect and deliver what I needed to know succinctly.
I joined.

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★ 1

Everything in this gym is old. They need to be renovated. The machines are old no space

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★ 4

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★ 5

Great staff, Friendly environment! I've always been uncomfortable at gyms but this place is definitely awesome and I find myself more motivated to go here then any gym .

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★ 5

The gym looks amazing great benefits I have a great feeling about signing up with this gym vary happy with my decision and the guy who helped me today was vary lively and sweet. Vary handsome as well gave me alot of onsite of the training classes as well. Cant wait to get started.

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★ 4

Service was great! I would have left 5 stars but I noticed one of the trainers, I think his name was Blake? He had this giant eyesore of a tattoo on his arm of what appeared to be a giant bullet, I would recommend he wear long sleeves when working Other than that, everything was great!!

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★ 5

Very clean, great setup , def worth the low fee membership

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★ 5

It was fast and easy to sign up and the environment was very welcoming and relaxing

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★ 5

I did some tour the gym area, seems they have everything what I am looking for!!! So many nice machine, staff was very friendly !!!

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★ 5

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★ 1

I've been member for years and they never told me I could bring a guess in free eveytime I go. Called them, asked why I'm only knowing this now and all they said was "I can't don't anything about it" also called and the person in the front desk put me hold so someone from the office can come talk to me and answer my question. Instead of talking to me they had the person working at the desk be the middle man talk to me. I asked the the person on the desk a question, the person at the desk ask the person at the office my question, the person at the office tells the person at the desk the answer and the person at the desk tells me the answer. Wow!!!!! Poor staff and management.

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★ 5

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★ 1

Leave the room with the boxing bags open when there's not a class in there so members can use them.

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★ 5

Very personable and well suited to meet my specific fitness goals. Looking forward to getting started after my first meeting.

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★ 5

Q class with Eric is awesome!

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★ 5

Q class is a great workout! Eric is a great trainer! Come to Q class it great!

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★ 5

Very upbeat atmosphere. Friendly and courtesy staff.

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★ 5

Xperience Fitness is a great company highly recommend it!

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★ 5

This is a great gym for the price! The kid's club workers are so nice to my girls. I highly recommend this place. They have pretty much every piece of equipment you would need.

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★ 5

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★ 5

Love the kids club staff 🤗

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★ 5

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★ 5

Every time I come in I am greeted with a smile, the staff is always willing to answer any questions I have.

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★ 5

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★ 5

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★ 5

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★ 5

Great staff, super clean

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★ 5

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★ 5

Love it!

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★ 5

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★ 5

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★ 5

Great place! Great staff. Any time i have questions, comments, suggestions or anything, everything is addressed in a thorough and professional manner. General manager John, who I've seen working there since I've been a member is especially friendly and helpful. No chance you could ever beat the quality and friendliness of this staff for anything near the very affordable rates this place offers. Im very impressed and recommend to anyone.

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★ 3

‘This was new to your salesmen that helped me. I’m a wellness card carrying person and it took them awhile to figure out how to sign me up. I was not impressed with how small and cramped the equipment was put in place. There is a small sauna. The hot tub was small and didn’t seem to be working well. The showers were dirty. The whole place looked run down and needs an update. I was also looking for a specific piece of equipment and I didn’t see it there. Also on another note: if you gave away the water bottles after someone signed up, this is a cheap form of advertisement.

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★ 5

I love it, so much space and equipment. The staff is very nice and helpful. I get a lot for my money and its very convenient.

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★ 5

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★ 5

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★ 4

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★ 5

Very good place, people who work there are very friendly

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★ 4

Good place to workout. Always able to get the machines I want. Great BodyPump instructors!
Women’s bathrooms are in need of some very serious updates

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★ 5

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★ 4

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★ 4

Get what you pay for. $10/month is so cheap so you have to deal with a bit older equipment and typical gym “douches”. But otherwise it’s alright

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★ 5

Great place with top of the line equipment. You wont find a better place for the money. Nick is really friendly and very knowledgable. Stop procrastinating and go check it out!

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★ 5

Very easy to sign up, manager didn’t leave out any details. Right next to school for me, so a convenient location. Plenty of equipment, and I have he luxury of being able to come around noon so it’s never busy.

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★ 5

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★ 5

Great experience, no pressure, very nice employees, looking forward to coming back!

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★ 5

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★ 5

I have been to numerous gyms within the Metropolitan Area and found this gym to be one of my favorites. It has great customer service and was very clean. Furthermore, the membership staff was transparent as to the annual fee I would be charged as a part of being a member. I believe I was reminded 3 times to ensure I was okay with the charge. FIVE star gym overall!

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★ 5

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★ 4

The staff was very friendly, and the gentlemen who helped get us enrolled was very nice! The gym looked pretty clean and well kept. The layout seemed sensible as well. Excited to workout here!

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★ 5

Awesome customer service

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★ 5

I am absolutely amazed at the affordability and quality of their equipment and programs! The staff is extremely eager to help and courteous! I travel 30 miles 3 times a week to work out, and hope someday a facility will be opened closer to Forest Lake, Mn. Every time I workout, I am in awe of the cost! Thank you Christopher Anderson.

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★ 4

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★ 5

Everything is great. One thing you can do is take the view off the TV

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★ 5

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★ 5

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★ 4

My first experience was not so good, sauna was over packed, I was told verbally and still told when I signed up again this time, that as long as you cancel 15 days prior to the next ACH withdraw, you will not be charged, but in the contract and from Corporate and I was told it is 30 days from the next ACH charge for your membership fee, I was told about the annual fee which was cheaper than last year. So know that I know that, no matter what they say, I know better. I will say signing up was better, I like the other package deals they offer for just using the one local site, and the place appears cleaner. They are focused on retention on current memberships, which they should be. So we'll see how this round goes. Still very cheap with a lot of great amenities! have all the equipment you need!

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★ 1

Caution. Customer service is None. Hidden (undisclosed verbally) annual fee for membership that shows up 2 months after you start. If you sign up for a specialty program, be prepared to have little to no ability to cancel, even though you will be promised that you can cancel anytime after you sign up. You'll keep getting charged and they will keep transferring you to different people, not respond to emails, and come up with different explanations as to why/how to cancel. In the meantime, they keep collecting your money.

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★ 5

Nice facility, and the price is great!!

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★ 5

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★ 4

They must have improved it recently because my experience was nothing like the negative reviews I read from years ago. Clean. Knowledgeable.

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★ 5

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★ 5

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★ 1

Keep having to updating payment method and keep getting money taken out my account and keep getting phone calls and email saying i have made no payment at all. 😒😒😒

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★ 1

Membership is cheap, but the fees are ridiculous!!!

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★ 5

Great Place to workout!

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★ 4

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★ 5

Enjoyed my days at the gym and the help was there for me when I needed it! Thank you.

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★ 1

This is worse fitness I ever seen and also I found rude guy who was introduced himself a boss

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★ 1

All I wanted was a membership to use the gym... I didn't want to refer a friend, become a marketer, take their classes, use their coaching program, take part in a diet accountability program or whatever else. I almost lost my cool dealing with membership staff that was pushing their sales agenda on me.

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★ 1

Worst gym you can possibly attend. Allowing non-members into the gym and having full access to personal belongings. Terrible member service. After having to replace debit card from being stolen in the locker room, you have fee's "since you don't have a debit card on file".

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★ 3

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★ 4

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★ 5

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★ 5

Love this place! Great people and staff!

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★ 2

I've been a member here for over 4 years now. Definitely not the cleanest facility but you get what you pay for. The locker rooms are filthy at the end of the day. Shower drains have dust and hair clogged in it. Floors are not cleaned regularly. The mats where people stretch and workout on have seen better days or are just plain filthy. I've had three trainers there, two left abruptly and the third one stayed for a while before letting me know he was quitting due to the horrible management. Other staff there are friendly and willing to help with any questions. There's tons of exercise equipment. They don't open as late anymore which sucks since I can only go after 10pm. Overall, OK place for $10 or $20 a month.

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★ 1

No soaps in shower and need to maintain cleanliness

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★ 4

Good gym, but not the best gym, nice people, definitely not worst people, location is fine, haha just kidding, it’s a good gym and low cost, a bit of a hard sell on the premium services, but only on the sign up. Overall recommend it.

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★ 5

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★ 2

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★ 1

October 1 2017 5:00 pm , I was told that my 5 years old son can't go to the pool with me untill he'll reach 12 year. Cancel membership, signed up with lifetime fitness, no issues !!!!!

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★ 1

Pros: cheap month to month membership
Classes if you're interested in that
Surplus of cardio equipment

Cons: Wi-Fi comes and goes
Only three squat racks
Plates are mix matched and often a messy
The one drinking fountain either tastes horrible or doesn't work
Not one personal trainer is a high level athlete or truly comprehends training methodologies or coaching strategies.
Bathrooms often run out of hand soap

I use this place because of price.

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★ 1

This place is garbage. Spend the extra $10 and get a membership somewhere else. Jeff, the lead trainer verbally harrassed me and a friend for working out together. Because they want your money to go to their horrible trainers. Would not recommend. Place is dirty and the staff are vile.

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★ 3

The staff is nice and the facility is nice. They failed to let me know about the big service charge I'd get when I canceled my membership and when I'd cancel my children's memberships for the children's room.
I had to cancel my membership because the facility that was near my home shut down and it was too far of a drive to go to the next closest one. But I had three memberships between myself and my two children and I got hit with large cancellation fees even though it was a cancel at anytime program.

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★ 1

The gym and classes are very good. I have enjoyed the instructors they do a very good job. The place is dirty and managed poorly. Changing my service to basic for the summer has been a major headache. If they had a decent manager the place could be great. Too bad...

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★ 2

This is a gym to not expect cleanliness at all. You go there to workout and then leave. Multiple times I found dirty showers with razors and hair on the floor. My experience with a trainer was a joke and waste of money. I could have found a better app on Pinterest to follow. Only thing good about it is it's affordable and location is key. I enjoyed one staff who greeted me at the door most of the time behind the desk (tall guy, can't remember name) was very nice.

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★ 4

This place was wonderful for us. Unlike the YMCA and community centers there are NOT kids running around everywhere.Classes were also great, and the price was affordable as well. We got fully rembersed through our Health Insurance every month if we went at least 12 times a month.
However,I wish they had a walking trail, like the YMCA. The movie theater inside was help make my workout time go by faster, when there was a good movie on. Sadly, the movies were only good 1 out of every 4 times we went there. Too many of them had excessive amount of violence and bad language. :/ But other than that it was a great place to work out. I wish there was one closer to where I live though. Location was the main reason I did not renew my membership after my year and a half membership. Haven't found a gym sense my membership ended, that is as affordable with as much variety of way to work out. If they could make a location closer to Shoreview we would definitely join again.

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★ 1

Let us accept the fact that this place is good for $10 a month, however they charge a year maintenance fee of $45 or so jus after 3 months you getting the membership. They do not have a count of how many member they want to enroll, this place is over crowded beyond imagination during weekdays and doesn't make you feel like working out. I wud wake up early in the morning and hit the gym to avoid rush hour. Men locker room stinks.

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★ 4

Cheap membership fees. Has plenty of freeweights and equipment to work out. A bit cramped in there, but it works. My only complaint are: 1) there is no toe bar for doing sit ups, and 2) there is just one drinking fountain and it's way in the back.

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★ 1

Worst place. Worst daycare for children. The older woman at the daycare was extremely rude. I would never bring my kids back. My boys said she was nice to them but I don't trust a person like her watching my kiddos. She told me to call in advance to let her know that I was bringing my kids.🤔 So you basically have to reserve? They don't tell you that when you sign up. Which you pay for their own membership. I also felt the machines were outdated. The only thing thats better is the locker rooms are huge.

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★ 1

This is the worst place ever! From the sign up staff, to the front desk staff, to the personal training staff - it's all a JOKE!! We signed up thinking it was only the sign up staff that wasn't good. We were wrong. It took well over three weeks to get a call back from their customer support department. After we signed up we toured the place (definitely should have done that PRIOR to sign up!) My daughter and I were so grossed out we will be canceling our membership and not returning. There were ladies in the women's whirlpool fully clothed and sitting there like they were bathing. GROSS! Bathrooms were unattended and out of everything. No one was helpful in getting started or showing us around or how to use machines. A one star review is very generous. Hopefully you will have better luck than us.

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★ 1

The personal training program is a complete rip-off. They do not assist with nutrition, just force their supplements on you, requiring them as part of the program (it puts more money in their pockets) and do not help with selecting healthy alternatives, working with food allergies/intolerance, or meal planning. They scoff at health concerns and disregard them, calling them "excuses" instead of actual considerations. Trainers do not explain what exercises are so that you can complete the "homework" you are given, you are left to guess at what the gym jargon means. Don't fall for the lies and false promises they offer. Save your money. Get the regular membership and train on your own or attend classes.

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★ 4

I couldn't care less about the shotty customer service. It fulfills exactly what I'm looking for. Good cardio and workout facility. Has a pool my wife uses for classes and I occasionally use. Affordable costs. My biggest complaint is the locker room. Lockers are crammed together which can be annoying. Would be nice if there was a towel service. When is the cinema room projector going to be fixed??

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★ 1

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★ 5

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★ 1

got charged a $40 fee that was not the "once a year maintenance fee" and no employee will tell me what it is. They also wont return my emails of me wanting to cancel my membership.

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★ 2

Was expecting more in the "Customer Service" for this place. When I was offered the Jump Start Program, I expected that I would have someone show me how the machines worked and what would be best for the results that I was hoping from my gym experience. Instead it was a horrible sales pitch to sign me up for a trainer for $678 a month! Who the hell can afford that? I guess I will just have to learn on my own! The the best Xperience!

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★ 4

Keep running out of soap on the weekend

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★ 1

Gym - hmm, not very clean. The staff is ridiculous, especially the membership staff. We called a few days ago to downgrade our plan because we realized we werent going to use any of the others and they told us it would cost $20 to downgrade. Its not in the contract and this wasn't disclosed when we signed up. We were told if we wanted to downgrade, we could do it no problem at any time. My advice to any new member - put the membership plan on your credit card so when you cancel, you can cancel your card and have a new one sent. Otherwise, you are going to get billed.... and billed. They suck, they really do.

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★ 1

DO NOT GO HERE!! This is the most filthy gym in all of the twin cities!! Black creeping mold in the bathrooms, lockers not cleaned out for weeks at a time, same pieces of trash on the gym floor that sat there for multiple weeks! The list goes on! I cancelled my membership after being there less than two weeks, and even thought the staff acknowledged, and knew about these concerns they refused to give any sort of refund!!

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★ 1

Absolutely horrible! When I went in to cancel my membership I had to go in and sit down with an employee who was clearly incompetent! Went through all the work to cancel my membership then was billed the next month. I called and was informed that they had not processed it and the employee must not of followed through with the cancellation. Now I need to go back in to the facility and cancel my membership once again. This time I'm going to make sure that they actually are competent and do their job correctly! Do not go to this gym unless u want to be disappointed!!

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★ 5

Good selection of cardio and free weights

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★ 1

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★ 1

Just realized they never cancelled my membership still taking money out of my account! BEWARE

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★ 1

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★ 1

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★ 5

Great place to work out in good equipment and you can watch TV WHILE working out . Good pool to swim in. A separate work out room with movies. Also group exercises and good work out trainers.

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★ 5

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★ 1

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★ 4

Source: Google

★ 1

This gym is awful, dirty & shady. The staff also does not know how to do there job nor listen. I called the club and emailed back the club everytime they send me an email telling them to take my email off file they reply and say okay, but they never so since I keep receiving emails from them , I have received multiple messages from Austin Ardnt and told him to take off my email he said yes but keeps sending me emails. I called the club many times told them to take off my email they said okay. This club is very stupid and does not listen at all. I highly recommend you don't sign up for this gym. Just awful. I am going to make sure to spread the word about how awful this gym is. I never spread my thoughts on a business but since the staff doesn't listen I will definitely let everyone I know , know how terrible this club is. Stay away.

Source: Google

★ 1

The worker there are terrbile. I was treated unequal, and was giving attitude while trying to communicate with a worker there . Never going there ever again !! They was rude, and I was giving false information about having guest and inviting along my friends to the gym with me. Conflicts everytime when I go there, they told me that if i was to put my guest onto my guest reference , my guest can come along whenever I there. We was treated wrongly, they suck with customer service. This place is a scam!

Source: Google

★ 5

Source: Google

★ 5

What else can you expect from a big-box gym? They have every single thing you need to push yourself to meet your fitness goals. I used to be a member of Snap Fitness but found that they lacked a lot of equipment that I was needing to advance myself with. Cheap monthly rate ($22), probably the best Xperience Fitness location I've been to (all of the twin cities and Milwaukee area I've been to since I travel there a lot for work). The only downsides of this location is that parking is pretty bad (during busy times) and they don't stay open late at all on the weekends due to the city ordinance. This location does get VERY busy from 5-8pm, you might not be able to get on a machine or treadmill for a while. The place is clean, staff is friendly and they are attentive if you need anything.

Source: Google

★ 5

Source: Google

★ 5

My experience here has been nothing but positive. Kind, knowledgeable staff, clean facility and pool. I feel well supported on my path to better fitness.

Source: Google

★ 5

My wife and I joined 6 weeks ago and could not be more pleased with Xperience Fitness. The place is well maintained with a wide array of equipment and classes, has knowledgeable and friendly staff and managers and great trainers, especially Brandon. We are getting fit and losing weight!

Source: Google

★ 5

seems nice.... 5/5 free wights, cardio, clean.

Source: Google

★ 4

I have been a member since Gold's Gym was in place over all its a good place to come in and do what you need to do and get out. It does get crowded between 3pm to 9pm even the parking gets loaded. Nice staff and friendly, I have not been pressured to buy or sign up for anything. I think lots of ppl make a mistake when they sign up tell them what they want/need, for me it was "I need a membership and nothing else" and that is what I got. Paying $21.95/month -$20 for health care reimbursed its costting me $1.95/mon and $40 per yr fee. The bathrooms/lockers could use a update and better cleaning (more frequently). The workout floor has a nice layout, good equipment, and is clean. I would recommend this gym if you are looking for a place to workout, but if you are expecting luxury don't bother this is not Lifetime Fitness.

Source: Google

★ 5

Clean facility, friendly staff, I'd recommend this gym!

Source: Google

★ 2

The club it is ok,but the service is bad after you joined

Source: Google

★ 5

Used to lift here with it was Gold's. Xperience does an even better job. Versatile gym meets a lot of different goals and the people are awesome. They also keep it nice and clean. If you are looking for a solid workout facility at a reasonable price, this is the best spot in the Twin Cities.

Source: Google

★ 5

I originally got my membership in 2012 right before it changed from Gold's Gym to Xperience Fitness, and continued going 7 days per week for about a year and a half until I had to move out of state. It only seemed to be a change in name, as the equipment and staff remained the same. Two years later, I'm in town for the holidays. Needing a place to work out for the week, I checked out the competition but found myself coming back to XF Vadnais to get weight training done. The membership price was, and still is, on point. $10 month-to-month with a once-yearly fee of around $40. No commitment, but you do pay a month in advance, so cancellations must be made well before you intend to leave.

Some equipment such as barbells, squat racks, a hex bar, HEAVY dumbbells up to 150 lbs are not present at other locations but are at XF Vadnais Heights. While there are no platforms specifically designated for deadlfiting, the floor is thick and durable such that deadlifts can be performed without issue, typically near the squat racks. Chalk is "technically" not allowed, but probably just to discourage people from making a mess. Individuals who are clean about it won't have issues chalking up their hands for heavy dumbbell and barbell work.

Though, I'm not saying this is a 'meathead gym.' Just that more serious people tend to come here over other places because it has equipment you'll need. There's a good mix of novice and advanced, men and women, young to the elderly, and individuals focused on strength training or aerobic exercise.

Source: Google

★ 5

I have been a member at Xperience Fitness Vadnais Heights for nearly three years and I would never dream of leaving this gym. I have gone through different stages in my fitness journey and Xperience has had something for me during each phase. The staff is incredibly friendly and helpful and I always enjoy the atmosphere while I workout. There are plenty of free weights, lifting machines, and cardio equipment for everyone. You may have to share if you go at a high traffic time (like 4pm-7pm), but this is likely to occur at any gym as lots of people go right after they get off work. The facilities are kept very clean and in working order. I love the movie room, the pool and sauna, the classes available, and the free weights area with lots of mirror space. I'm a female competitive powerlifter and know that many gyms are not powerlifter-friendly due to our heavy use of the weights but everyone at Xperience has been very supportive of my goals and training. There is so much that this gym has to offer. I highly recommend it to ANYONE who is looking for a positive environment to achieve their fitness goals!

Source: Google

★ 1

I would not recommend this gym! I have gotten scammed multiple times with this place and I have known of others who have as well. Yes it is cheap, but I have gotten wrong information that has gotten me charged $40, and it wasn't the yearly service charge. I am a college student so this is a big expense for an employees mistake. Maybe other Xperience gyms around the Twin Cities do not have this issue, but I would not recommend this location to anyone!

Source: Google

★ 4

Source: Google

★ 4

Been here over 2 years. I mainly use the pool, but from what I can tell the rest of the gym is usually nice and in working order.

The pool usually has plenty of room for swimming laps. My only complaint is that it has a fairly bad taste compared to other pools such as the YMCA. When doing laps, a small amount of water inevitably gets in my mouth and this can be quite annoying.

I see a lot of people jump in the pool without taking a shower prior which probably contributes to this quite a lot.

Source: Google

★ 4

Source: Google

★ 1

Went to sign up for a membership but, since the sales team was gone, the people at the front counter couldn't sign me up. Lost my business.

Source: Google

★ 3

If you need a cheap gym located nearby, this might be a good deal. Just wait for their promos before signing up to avoid the $80 fee. For about $10 a month, you really can't complain because you do get what you pay for. I tried out their personal trainer services for a short time, it was good because the trainer was really good and motivating. Then he quit, so I've since avoided getting another person. I can't say the same about other people's experiences, but I usually go late at night and get my workout done. It's a gym, and not world class at that. Make sure you wipe your machines before and after use, because you never know when the last time it was wiped down.

The lockers aren't in the best shape as it's pretty dirty. Guy's lockers are pretty bad, always wet on the floors, always got some sort of dirt in the lockers. Some of the gym members that use the sauna don't abide by the rules, so it ruins the experience. Keep complaining until someone does something is my motto. I pay for services, I'm gonna get the services I paid for. Just remember to review their cancellation policy (it's always subject to change) and document everything.

Source: Google

★ 1

Absolute scam. They will charge you fees over and over and say you signed the agreement but they wont let you see the agreement before you sign. They will also make it virtually impossible to cancel. Do not join!

Source: Google

★ 3

We signed with them Jan.2013 but canceled after a few visit because it was too crowded (4pm) and lockers were dirty. We got an email in Aug 2014 to sign up again & i got interested because it's $15/month cheaper from LA Fitness & they open at 4am, perfect timing for when i get done from work.

I went at 4pm & it was just too crowded on the cardio machines & the lifting area was a little bit intimidating with mostly guys & even if there was ample space at the lifting area, 4 guys started crowding within my area & my personal space felt threatened.

I went at 4 A.M. & it was PERFECT. Barely any people there & no unwelcome ogling from other gym users.

I wish they'd have more fitness classes to choose from.

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 4

All of these people complaining about cleanliness and being crowded... You pay $20/month for a membership and it INCLUDES classes like yoga and step aerobics! That's awesome! If you are so worried about it being spotless and having an endless number of weights go pay $100+/month at a different gym.

Source: Google

★ 1

This business is a complete scam. They require a 30-day written notice to cancel your membership so they can keep charging you even if you don't use their facilities. They also tack on additional charges for late fees and membership cancelation. I would highly recommend avoiding Xperience Fitness at all costs!

Source: Google

★ 1

I really am disappointed at their corporate office. You can't get through to customer service or even get a call back when you leave a message. Way to go guys with the service. YOU SUCK. Your better off canceling your bank account and getting a new one since they pretend you don't want to cancel and forever be a customer. *** LESSON OF THE DAY... before joining anything call the customer service dept and if they pick up more than once and give you calls back to answer questions then go for it. Otherwise if the customer service dept doesn't give a crap, no one else will.

Source: Google

★ 1

Complete scam!!!!! I completely agree with the other reviews. It is a shady business. My son joined and signed the cancellation agreement at the same time last summer because he was only in MN for the summer. The club claims they lost the cancellation form. He was continually billed for the next 10 months despite repeated phone calls stating they would fix it. He was told he would receive a refund and months later still nothing. He lives out of state so can't just stop in to talk about it. I have talked many times to the manager Matt and he has told me he will call me back. Nothing. I have since submitted my termination. It was over one month ago and guess what . . .they are still charging me too! I have left a message but of course I have not had a return call. Do not use this gym. There are many other reputable gyms in the area.

Source: Google