★ 2

The communication here is absolutely terrible. Management seems more focused on squeezing extra, unnecessary money from members than actually providing good service. The gym is overcrowded, and half the equipment is usually out of order. The only positive thing I can say is that the person next to you on the StairMaster might be friendly — and that’s about it.

Source: Google

★ 5

Great experince, good atmosphere

Source: Google

★ 5

Really enjoy the gym! Been across the country in gyms and they have great equipment compared to others, keep up with it well, fairly low prices, red light therapy etc. Only downside is that it gets busy with the college town and some of the high school swarms get obnoxious with behavior and sitting on equipment for long periods of time!

Other than that 10/10 service, clean and equipment

Source: Google

★ 4

Source: Google

★ 5

Lots of machines and friendly staff

Source: Google

★ 5

They have a lot of great equipment, way more than planet fitness. Very clean and helpful.

Source: Google

★ 5

Good customer service is very important and Ms. Lori is the best! Thanks so much for helping me! 😀❤️

Source: Google

★ 5

Best gym environment I’ve ever been in! Love all the staff

Source: Google

★ 5

Absolutely love this gym really recommend it

Source: Google

★ 5

Source: Google

★ 5

Club4 Starkville is the best!! I enjoy the atmosphere and all the support of the trainers.

Source: Google

★ 5

Great gym love the staff

Source: Google

★ 5

Great gym, very helpful staff.

Source: Google

★ 5

Amazing gym!

Source: Google

★ 5

Very nice staff and facility is very well appointed with equipment and machines. Plenty of space as well!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

The equipment selection and overall cleanness of the facility is great. The friendly staff and trainers is a big plus. The only issue is the time it takes to get a piece of equipment repaired.

Source: Google

★ 5

Source: Google

★ 5

Great gym with lots of workout options.

Source: Google

★ 4

I love working out @ Club 4! Friendly staff, great equipment, clean facility!

Source: Google

★ 5

Source: Google

★ 5

Love the staff and the people working out at 24. It is the highlight of my day. Great equipment great people!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

It takes months to get machines repaired, and they break pretty often. The water fountain/bottle fountain took weeks to get fixed. They need more space. There are way too many members for that space. They need to buy the vacant building next door. And the roof leaks. All. The. Time. It is cheap and that’s why I go.

Source: Google

★ 1

DO NOT GO HERE. Very unprofessional and employees don’t know their own policies! Being charged for a month I’m not even gone use! Manager says “nothing she can do” and she’s rude! Rip off!

Source: Google

★ 1

Spent a total of $52.50 at the vending machine because they haven’t had a working water fountain for months…

Source: Google

★ 1

My husband and I have been members of club4 for the past 3 years and have had a multitude of problems with them, but this one takes the cake. I was cold called today after being out of town for the past 6 months - told that they had noticed I had been inconsistent and absent in the gym, and wanted me to come in to get my body fat percentage calculated so I could see where I was starting and they could discuss with me how to improve that and how to be stop being inconsistent in the gym. (Did not use BMI, specifically said measure my body fat). Absolutely wild to cold call your members and make them feel bad for being inconsistent at the gym. I have not even been in town for the past 6 months, and I should not have to explain what causes inconsistency to a gym I’m paying for.

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 1

Update: You can ignore their response below. Do not go here. Nothing has changed and they are now asking me to pay $576 for personal training sessions I am not present for. Currently going back and forth over email.

Total scam. Had the 6-month PT contract, paid ALL 6 monthly payments. Froze my membership bc I don't even live here anymore. Randomly started sending me emails that I have an outstanding balance. Started charging my card without telling me what for. Verified via my bank account that all payments were made. Asked them to tell me what the charges are for. NO response. Called. Spoke to front desk guy who was nice but had to refer me to his manager. Manager had no idea what was going on. Kept asking what the charges are for and she kept avoiding the question and just said I owe $288?!?! Still don't know what that amount is for. Said she would call me back. NEVER called back and instead woke up to a notification this morning that they attempted to charge my card AGAIN. HORRIBLE!!! Read the other reviews, ppl say similar things.

Source: Google

★ 1

Ignore their reply below. NOTHING has been changed regarding fees and policies.

I have been a member here since 2019. Recently, I was inquiring about downgrading from $20/mo to $10/mo and was told that if I did so, that I would be paying a $89 downgrade fee, and I would be locked into a year contract. I have never heard of a “downgrade fee” in my life. That is an awesome way to patronize your customers by penalizing them when they need to downgrade since everything is so expensive now at days. I need to pay for groceries, now I have to pay y’all $89?? Not only that, as of recently the cleanliness is subpar. The bathrooms smell like a fish market, and everything is sticky. When you’re out on the floor, it smells bad as well. I consistently never see employees cleaning, just talking and cutting up at the front. Many machines and equipment will be out of order for months. It’s just an OK gym, but for the price…we will be looking at going somewhere else. But I’m sure there’s a cancellation fee!

Source: Google

★ 4

Decent gym good staff and trainers some equipment might be a little worn buy gets the job done

Source: Google

★ 5

Hepfull personnel

Source: Google

★ 3

Source: Google

★ 2

Source: Google

★ 5

Source: Google

★ 2

Came to Starkville from Dallas to visit my son at Miss State. Wanted to workout while in town. Charged $15 for a single day when a monthly membership is $25. I’ve been to other Club 4’s that charge $15 for a 3 day pass. Very disappointing, I feel robbed. I give 2 stars just because I did get a good workout but Club 4 Starkville you need to do better!! $15 a day for out of towners visiting their kids at State is a scam!

Source: Google

★ 1

Source: Google

★ 1

Terrible gym had a member ship here for one month (cancelled my membership in this same month) wants to charge me 75$ terrible gym do not get a membership here

Source: Google

★ 1

So much for breaking a sweat in this place they have on the ceiling fans and it’s 26 degrees outside.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Great gym. Always space available when i dropin. Admittedly, i avoid the crush hours. Clean and fresh with helpful staff. Lots of up-to-date equipment. Highly recommend.

Source: Google

★ 1

My wife went there to talk to a manager because we were charged for a annual fee on top of a monthly fee on top of a card payment fee. The membership was supposed to be canceled. And when she went up there they told her she had to call a company named peak. Once she talked to them. Peak told her that she had to get the refund from the gym. When she went back to talk to someone. The MOD was rude and wouldnt give her any information to talk to someone above him since he was being rude. Worst gym and employees.

Source: Google

★ 5

Source: Google

★ 1

Paid for a membership for my minor son and he’s not allowed in an hour before the gym closes on Saturdays. I don’t understand how they can take our money and not allow you to work out if the gym is open. Worst rules I’ve ever seen for a gym, sad

Source: Google

★ 4

Fantastic, well equipped gym. Really friendly trainers. I'm glad I joined.

Source: Google

★ 1

really not worth it better off at plant fitness had problems with billing very expensive at least plant fitness is nice and very helpful

Source: Google

★ 1

Needs more of the same machines. I never can do a full leg day because the machines are always in use!

Source: Google

★ 5

My favorite....friendly services

Source: Google

★ 4

Source: Google

★ 2

Only 2 stars because the equipment is good. I was in the middle of my set and the “general manager” came up and took the equipment off of my machine. According to him, the equipment meant to be used for heavy weight is “tearing up” while I’m using it. He didn’t say anything at first and just took it off of my machine. Worst management I have ever seen or experienced. There is no reason why he should be acting that way and should at least be nice about it. I would have very much respected him if he told me what I was doing was “tearing up the equipment” in a nice and calm way, however, he was as rude as possible. Approaching your customers in a nice and considerate way changes a lot and is not very hard to do whatsoever. Extremely unprofessional. Please heavily consider getting a new general manager because, very obviously, this one has no idea what he is doing, and doing it in an extremely unprofessionally way.

Source: Google

★ 2

Equipment is nice but employees and especially management are the worst I've ever seen in a gym setting. Rude and unprofessional

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

They will fee you to death. Had a debit card stolen and called bank to cancel. It just so happened to be the same day my monthly ACH would be deducted. Instead of allowing me to change the card, I get a $20 additional charge. In addition to the $2 charge per month for using a card and $50 per year something fee, etc.

Source: Google

★ 1

Quite literally the most irritating place to deal with. Nice gym, but their policies are unlike any other gym I have ever been a member of.

Source: Google

★ 5

Source: Google

★ 1

Worst management and employees I have ever met at a gym. One of the first months in coming the "heavy set" manager told me i looked terrible when scanning in. Later on was told that my account was suspended due to me making a workout page for my own pleasure. This gym is very BIASED.

Source: Google

★ 5

Source: Google

★ 5

Clean, great staff and great equipment from the front to rear of building

Source: Google

★ 1

Worse company ever to deal with when canceling. I canceled because I’m military and moving. I made my last payment got an email stating that my account has been canceled and will not be charged anymore and that has been 3 months ago and they continue to still charge me.

Source: Google

★ 5

Always open. Even when busy. Room to get workout done

Source: Google

★ 5

Dalton’s the best one there.

Source: Google

★ 4

The lighting is good. I feel really big when I'm working out here.

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Love the greeting and smiling faces when entering the facility....Sanitize section are always filled and ready to use. Thanks for caring for the public safety due to Covid-19 ..You are an Awesome Staff

Source: Google

★ 2

Source: Google

★ 5

I visited this gym twice last week while I was visiting the area on a business trip. The gym had everything that I needed. The equipment was fairly well kept and the gym gets bonus points for being open 24/7 by card access. I definitely recommend.

Source: Google

★ 2

I downgraded my membership from the $25 package to the $15 package in person with an employee. The paperwork was conveniently lost and the gym charged me for the $25 package for 8 months and I had no idea. I never got my money back. If you end or change your membership here, make sure to follow up, don’t trust that it’s going to be complete on their end. I would say take a picture of the paperwork, however they changed completely to the app, so I don’t think they do in person cancellations anymore.

Source: Google

★ 1

The front desk clerk was impolite and rolled her eyes. Not impressed.

Source: Google

★ 5

Source: Google

★ 1

Terrible Customer Service

Source: Google

★ 5

It is a good fitness place to accomplish your goals and work hard to find progress in your fitness.

Source: Google

★ 1

Pretty solid gym itself and was better before becoming to overcrowded to work out in a reasonable amount of time. Horrible management and poor communication with the employees.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 1

Charged me $60 after not having been in their gym for over a year. When I called to inquire they said my account had only been frozen instead of canceled. Refused to offer a refund and didn't have any way of showing me verification of cancelation. He finally agreed to send a screenshot.

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 4

Pretty good. Nice size, not overcrowded. $15 is a good price despite the $40 maintenance fee, but it's only once a year. Decent selection of equipment. Hot selection of chicks 😉.

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 5

Easily the BEST gym I've ever had a membership with. Modern equipment, personable staff, unbeatable pricing, and great facility that welcomes everyone across all levels of fitness.

Can't go wrong by signing up here! :)

Source: Google

★ 2

I have worked in the gym industry for years and have been in a lot of gyms and this gym has had the worst customer service by far. The management just cares about making a dollar and will not want to work with the customers. The gym itself is nice and some of the personal trainers are GREAT, but the managers are no good.

Source: Google

★ 4

Source: Google

★ 5

My trainer Jaylon is awesome

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 2

To many people

Source: Google

★ 5

Source: Google

★ 5

Great gym with tons of options. Any free weights or machine you could want. Decent size facility that can accommodate a novice up to advanced workout. They offer training services as well (at a cost).

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

My new fave spot

Source: Google

★ 5

Best gym in Starkville by far!

Source: Google

★ 5

Club has continued to serve the Starkville community in a safe and healthy environment throughout this pandemic while still allowing for workouts.

Source: Google

★ 5

Most abundant, high quality equipment and upkeep that I've seen in a gym in this area. Cannot beat it. The price is also very good, with lots of benefits and value for every tier.

The only critique is that they need to roll their sign-up and other fees into the monthly cost or remove the extra charges all together. People will find the membership wildly more tempting if the first two months didn't have a $40 or so extra charge. It's unnecessary and disincentivizes snap membership decisions, increasing the friction of getting a membership harms those who have less motivation to go, these are the people who need to go the most. Having said that, I have to say that the gym is so high quality that I don't so much care, I only mention it as a matter of principal.

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 5

I need to spend more time here 😣

Source: Google

★ 5

Friendly and professional management. Great machines and too notch trainers. Great business to work out.

Source: Google

★ 5

Fun place to work out and good range of equipments. Best gym in Starkville.

Source: Google

★ 4

Lovely gym!

Source: Google

★ 5

Source: Google

★ 3

Water dirty in row machines.

Source: Google

★ 5

Awesome gym!!! They have tons of equipment and normally not over crowded.

Source: Google

★ 5

Great gym friendly atmosphere plenty equipment to work on reasonable prices

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Plenty of free weights and machines... facility clean

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 4

Source: Google

★ 2

Source: Google

★ 1

One of the worst customer service experiences I have experienced in a long time. The facilities are great but the management of this company is terrible. Please save your money.

Source: Google

★ 5

Source: Google

★ 5

Great value, awesome staff. Best place for the money in Starkville.

Source: Google

★ 5

Best gym in Starkville

Source: Google

★ 5

Great environment

Source: Google

★ 5

It a nice 24 he gym. The staff is pretty friendly. You always get a friendly "hello" and "goodbye". Just like any gym there are a couple of meat heads who like to hog gym equipment. But majority of the time you can find equipment similar or you can watch the screen which play music and give exercise advice.

Source: Google

★ 5

Source: Google

★ 5

Can be really crowded sometimes but overall it is absolutely great!

Source: Google

★ 5

Place is amazing and there is a lot of lovely people

Source: Google

★ 5

awesome gym!

Source: Google

★ 4

Source: Google

★ 5

Great gym in a small town. New equipment and cheap membership.

Source: Google

★ 1

Club 24 accounting Staff is the worst ever staff. As I was moving out of Starkville, I had cancelled my Membership back in January this year at the front desk and pretty sure the reception staff cancelled it in front of me and informed me that the membership would end by end of January 2018.
However, my account got charged the membership fee in february as well as March. February can be understandable as there is always a month of advance notice required for cancellation, but March membership fees was also charged.
When confronted with the accounts team, they say they do not have any records of me cancelling the membership in their system and they are not willing to refund me the money charged.
I loved the club and its facilities, but their response to this situation is totally not acceptable. How anyone is supposed to know that they would have to fill out a cancellation request. The front desk confirmed to me that they had cancelled my membership after I had swiped my fob and asked them to.

Source: Google

★ 5

Lots of equipment, very clean. Very friendly staff.

Source: Google

★ 5

Excellent staff, clean clean clean. 👍

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Brand new gym, cheap rates, tanning, TONS of cardio equipment and weight machines! Could use more free weights and area.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Lots of equipment, clean, and awesome staff.

Source: Google

★ 5

I love Club 24! I'm taking #Prewittsbootcamp and he is fantastic. The staff is friendly and there is someone there enough of the time to get help when you need it.

Source: Google