★ 5

The classes here are fun and challenging and I really enjoy the team mentality.

Source: Google

★ 5

Source: Google

★ 1

I really loved the Fit 45 workouts and the coaches were awesome — super motivating and great energy. Unfortunately, the owner Greg was a nightmare to deal with when I tried to cancel my membership.

While I was out of the country, I emailed multiple times to cancel and just got an auto-reply saying I had to do it in person. Once I got back, I told a trainer in person and filled out a cancellation form (just a piece of paper with my name and date), but I kept getting charged for months after. I reached out to Greg several times and he claimed they never got my form and that my emails didn’t count. Luckily I had taken a photo of the form, but even then, he was rude, super condescending, and questioned why I was canceling. He also told me if I ever came back, I wouldn’t get the rate I had before — just really unprofessional all around.

Thankfully, I found a different Fit 45 location (Des Peres) and the owners there have been amazing. I love the workouts, but I’ll never go back to this original location because of how poorly things were handled.

Source: Google

★ 1

I would look at any other F45 location besides this one. Cancelling your membership is impossible. Currently contacting a lawyer about this situation and the FTC rulings around memberships and cancellations. The owner was incredibly rude and refused to give me a refund after I was told by a trainer my membership was cancelled back in March. Told me I signed paperwork that I am almost positive I didn’t, as this new policy of “coming in to sign cancellation paperwork” was not always the policy. Last year, I was able to email them and have my membership frozen or cancelled. This year, no one responded to my emails or phone calls so I contacted a trainer who told me it was cancelled. When I was still charged for this month, instead of taking accountability for this miscommunication and refunding me my money, I was met with absolute arrogance and rudeness and basically told “sorry they gave you the wrong information but this is how every gym works”. Even on their website it says to contact the gym for cancellation, which is exactly what I did. No one has responded to my emails on demanding receipt of said signed paperwork either. I would definitely look around at any other F45 gym besides this one.

Source: Google

★ 1

I have been trying to cancel my membership since March 11th but keep getting charged (now May). The trainers are great but the owner is unresponsive and you will be unable to cancel your membership.

Source: Google

★ 1

Echoing others’ experiences with membership cancellation - tread carefully.

Source: Google

★ 5

By far the best group fitness class that money can buy. Tons of variety and awesome coaches.

Source: Google

★ 5

Reggie and Greg are very welcoming and will give you a great workout!

Source: Google

★ 5

Source: Google

★ 5

I love my workout! Made a new community of friends!

Source: Google

★ 5

I started coming to F45 Rockhill back in December and it was the best decision I’ve ever made. The coaches and community are amazing! Definitely check it out if you are curious!

Source: Google

★ 5

All trainers are very friendly and helpful!

Source: Google

★ 5

Love the trainers here - workout is always a challenge!

Source: Google

★ 5

Great coaches, great members, great atmosphere! 45 minute full body workouts that will get you results fast!

Source: Google

★ 2

I went to a class via classpass and the coaches were nice and it was a good workout. The owner was super condescending and rude when I asked about becoming a member. I was confused but after reading some of the other comments I guess that’s just how he runs the place? I like barre more anyway🤷‍♀️

Source: Google

★ 1

If I could give it a 0 I would. The coaches are nice, but the owner, Greg, is a jerk. He overcharged my account after having in writing that my account was supposed to be frozen. Then when asking to quit he wanted to keep my overcharged amount and bill me more. He told me “I have 300 paying customers, you mean nothing to me”. Very disrespectful on the phone, laughing at me, telling me it’s just a little money and I shouldn’t be that upset. Don’t give them business!

Source: Google

★ 1

Avoid this location...Great workouts, great trainers however their cancelation process is misleading. After canceling, I was told I'd have another 30 days to use the services. They then billed me 3 days later...I then got billed yet again 30 days after that. After messaging them and the owner Greg to alert them to the extra charge frequently and not getting a sufficient reply and a disconnected call...I advised via text that I'd be going up to the location if i didn't hear back in a few days. I finally went up to the location in between a class when it was quiet for an hour to get some insight. The trainer there seemed annoyed and combative that I was there, she did not want to confirm the owner's number or email with me saying she didn't have it...but when she looked through her phone she had my name and email saved ironic...but not her boss (why lie?). After I pointed out the oddity in that scenario she walked me to the door. I found that to be incredibly rude and unprofessional. I finally got with Greg, who then said he was doing me a favor by extending the class because I mentioned I was traveling...to which I said it is not a favor if I am still paying for it...it's a bit laughable at this point. It's a poor cancelation model, he could have easily said the cancelation takes 60 days and I would have known what to expect. Due to the lack of accountability or simple apology and rude behavior, I'll be taking matters into my own hands. Just here to warn others and hopefully the cancelation policy will change with this feedback.

Source: Google

★ 1

Source: Google

★ 5

So I found out about F45 on a IG ad and clicked on it and signed up for a 3 day free trail back in April. I absolutely loved the atmosphere, the staff(trainers), the many functional workout stations. I signed up to become a member and I’ve been so pumped and excited to come to every session. This would be my 10th workout as of today with F45. I’ve learned various new workouts I’ve never done before and the people are so friendly, we all are there motivating and uplifting each other. The workout music is diverse and it definitely gets you going and energized. Best decision I made and it becomes addicting after a couple sessions, you feel accomplished.

Source: Google

★ 5

Great workout! Trainers are encouraging and want to help you reach your fitness goals!

Source: Google

★ 5

The trainers are so welcoming and the facility is top notch. I was worried about transitioning from home workouts to a program like this but staff really helped me to feel at ease. This was just the motivation I needed!

Source: Google

★ 5

I absolutely love this gym!! It’s clean, the staff is awesome, the class times are great! The owner goes above and beyond to make sure everyone feels included!

Source: Google

★ 5

Most efficient Workout on the market, Trainers keep you engaged and are able to modify sets if things get to hard but still keeps it extremely challenging for elite athletes

Source: Google

★ 5

This place is fantastic! I highly recommend going here if you need to sweat!

Source: Google

★ 5

What a great place to work out. Good trainers with great attitudes.

Source: Google

★ 5

Great community and atmosphere!

Source: Google

★ 5

Have been a member here since they opened, and enjoy the workouts and the trainers. Would highly recommend this location to anyone looking for a place to workout!

Source: Google

★ 5

Amazing place to go get my work out in , I’m loving this place.

Source: Google

★ 5

I love this place. Definitely worth visiting!

Source: Google

★ 1

The trainers are great and personable so the issue isn’t with them or the workouts. Essentially if you cancel, know that you’ll have to get your bank involved. I got in writing my cancel date via email (after emailing the main account and the admin account twice)also shouldn’t have to do that) and I’m still being charged. I’ve flagged it for a dispute with my bank but it should not be this difficult to not be charged when my account had a set end date. I skipped calling again as it didn’t seem to work based on other reviews. Stick to drop ins (non -recurring) or find another establishment. This is bad business to have to get banks involved.

Source: Google

★ 5

Love F45 Rockhill! Was hesitant to start so I opted for a limited membership. After one month I loved the trainers, workouts, gym and community feel so much I switched to unlimited. The feeling after a workout at this F45 is unmatched!

Source: Google

★ 5

F45 is not only the most fantastic workout, but this community makes it top notch. It’s a group workout that challenges you yet also makes you feel like home. Love this location!

Source: Google

★ 5

The community is great, coaches are knowledgeable and the workouts are efficient and effective!

Source: Google

★ 5

What a fun and inspiring fitness community. Classes are challenging yet fun and you’ll never want to miss a day!

Source: Google

★ 5

Great workouts that challenge each person to do their very best each time! From beginners to advanced fitness participants this is a great supportive FUN community to get fit and be your very best YOU!

Source: Google

★ 1

Joined when they were first opening. Did the free trial and then joined on a great offer where Greg mentioned you could cancel anytime without and extra month charge. I thought this was great because you never hear of this deal. I went to cancel and got charged two additional months after reaching out multiple times via email, text, and by phone. Great workouts, poor business owner.

Source: Google

★ 1

They charge your credit card even after you quit and they dont respond to emails asking for the credit back. Decent workout place but bad business people, beware!

Source: Google

★ 5

Source: Google

★ 1

I wish I could give this review no stars, unfortunately, not an option. I am one of the many people that have been taken advantage of by Greg, the owner of F45 Rock Hill and Dardenne Prarie South. I am a happy member of the Wentzville F45 but signed up for a class in Rockhill to support my daughter who started working there, it was her first class as a coach. Since I am a member in Wentzville, the only option on my app was too pay $40 for the class and I did. I told Greg that day that I was already a member, just wanted to support my daughter. My account was drafted 2 weeks later. I called Greg, he said he was on it. Next month, another draft from my account. I called, Greg said he was sorry and he would take care of it. It happened a third time, this is with me calling multiple times during the month. Then finally the fourth time, he reversed the charge, but did nothing to reconcile the previous 3 months. He owes me over $400 and does not care at all. He may sound sincere, but will do nothing for you if he owes you money. I called F45 Corporate and they said they couldin't do anything, a shame that he is represening an otherwise great company. If this happens to you, call your credit card company to have them handle it. I believed his word that this would be taken care of and waited to long to dispute the charge. Greg wins again, hope this post helps you choose the appropriate F45 to join.

Source: Google

★ 1

Coaches are good, but if you join and then leave, the owner Greg will charge you beyond the 30 day notice and continue do so and not stop. Last month should’ve been our last charge and this week he billed us again. Considering I’m one of multiple people that have experienced this it’s not a coincidence. Joining Rockhill F45 will only cause you a massive headache and stress. DO NOT JOIN!

Source: Google

★ 2

Great workout classes, great coaches, great energy, but be careful if you ever have to cancel. The 30-day notice is standard, but I similarly was charged beyond the 30-day cancellation notice that was given to me. I had trouble getting responses from ownership.

Source: Google

★ 1

I have been to multiple of 45s in St. Louis and truly enjoy the work out. I’ve never had an issue canceling or adjusting my membership at any of the locations I’ve been to besides Rock Hill. I emailed the owner Greg in May to cancel my membership. He did not email back so I called him and talked to him on the phone. He hassled with me the entire time telling me why I shouldn’t cancel my membership and that it was a bad decision. Finally, he said he would do it but I would be charged one more month because they have a 30 day cancel. I used to work at a gym, so I totally understand the 30 day cancel. After I got off the phone with Greg I emailed him recapping our conversation acknowledging that I knew I would be charged one more time in June which would give me all the way till July to continue to use my membership.. I asked Greg to respond back because multiple of the people I was going to this gym With continued to be charged well past their 30 day cancel and I did not want that to happen to me. He did not email me back and has not answered any of my calls. All of us have had to block our credit cards from being charged from this location due to him refusing to cancel memberships. It’s truly sad because the coaches there are amazing but due to the owner I could never step foot in that location again.

Source: Google

★ 1

Great service while you use it. However when I tried to exit they charged me 2 additional months (so far), despite multiple notices communications, and assurances otherwise.

Source: Google

★ 1

I joined late December and didn’t not care for the extremely loud music and having to pay attention to the t.v screens to follow what exercises to do. I gave the their required 30 day written notice in January and they are still charging me ..and I went there today to try and get this worked out .. Greg not there ., Amanda texted him about the situation and she told me either Greg or her would get back to me today … never heard a word. I really don’t like being told that you will do something and it doesn’t happen.
If you cancel your membership with them in their required email make sure you save that email or print it off because they cannot seem to find my cancellation email…horrible company to try and work with.

Source: Google

★ 5

I have never been a gym person. I prefer alternative sports like rock climbing and cycling because the gym is boring and not motivating, but I love F45! The vibe is fun and the people are friendly and welcoming! The 45 min sessions are perfect to squeeze into a busy day!

Source: Google

★ 5

Fun and challenging variety of workouts that move quickly in a lively environment with like-minded people. The coaches are great (usually two per class) and care about your progress. There’s plenty of class times and you can go as many times as you want. I’m still pretty new but so far I’d recommend this gym to anyone!

Source: Google

★ 5

Source: Google

★ 5

Went to their gym for a free trial class w/ a friend who is a member and the staff was extremely welcoming & knowledgeable. The screens around the room were helpful when following the circuits. I loved the variety of workouts that went by quickly with the group motivation and switching between exercises. Definitely plan to come back to this gym

Source: Google

★ 5

The classes are versatile, and the instructors are super helpful. Always checking your form and making sure you’re doing things safely.

Source: Google

★ 5

Source: Google

★ 5

After a long hiatus from group fitness classes (you know, because of that whole pesky pandemic thing), I returned and decided to join the F45 community. Everyone is so welcoming and it feels great to be back in action. The location opened and I took my first class at 30+ weeks pregnant and all the coaches are so accommodating and helpful with modifications. 10/10 would recommend for anyone, no matter where you are in your fitness journey.

Source: Google

★ 5

Amazing workout with DJ outside! Love it! ❤️

Source: Google