★ 5

Great facility, the machine selection is amazing. The staff is also very friendly and welcoming, huge shout out to Sal.

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★ 5

Great place! Lots of equipment, big parking lot.

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★ 5

This place is awesome

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★ 5

Worked out for a day, clean well equipped facilities and great staff!

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★ 4

Great. Love the instructors in both the chair yoga and the water aerobics. The teachers know their stuff, and they are able to pass it on the the student. All the staff are cooperative and helpful. Equipment is clean and the towels are warm. Good place.

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★ 5

Great gym. Love the steam room and sauna. The environment is great. Wish it was closer to my apartment

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★ 5

Very friendly staff!

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★ 5

Sal was very helpful W gym

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★ 5

Parker!

Front desk is filled with people that remember your name. Especially Parker! Gives you a reason to smile, before you even get to the gym.

Huge space! It’s like a foot ball field indoors. 6 squat racks! Weights by 2.5lbs up to at least 45lbs and then by 5s into the 100s.

Great gym, great equipment, great hours, great price.

Also, kids club means I can get my daughter out of the house too!

I’ve been a member for 3+ years now. Love it!

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★ 5

Genesis Health Club is a great gym! The equipment is modern and well maintained, and the environment is comfortable, clean, and very well cared for. Another highlight is the staff: they are very helpful, attentive, and really know what they’re doing. Training here has been an excellent experience!

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★ 5

Came in to talk about a possible membership and Jose & Sal were so friendly and helpful. The gym was clean and very nice! Highly recommend these 2 guys and Genesis gym.

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★ 5

Great gym. In from out of town. Super friendly staff. Complete gym with all new equipment. A definite place to check out!

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★ 5

Great customer service, personal and friendly.

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★ 5

I just love feeling the gym environment and community. JP works at the the front desk and she is so welcoming! Shes always happy and greets people by name. She truly adds to the gym and keeps people coming back!

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★ 4

I've been a member for many, many years. The staff are always friendly, welcoming and they keep the facilities neat and clean.
Additionally, I'm really glad they finally remodeled this location!

However, there are few issues needing correction. One, I absolutely hate their toilets in the female restroom!
They are certainly not for adults, but more for 1st graders. (Much

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★ 1

Front desk lady just talking with her friend the whole time instead of helping the guest I went to buy a shake and she says her register it closed she just didn’t want to check me out and wanted to talk with her friend

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★ 5

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★ 5

Great environment

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★ 5

This place is great! Best gym staff in KC

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★ 5

Amazing community and workers especially Sal, Alexis, and Alex!!!!!

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★ 5

Greatest place on earth! Alex, Sal and Alexis are the goats

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★ 5

Literally the greatest gym ever, all the staff are the best and very friendly. Sal is always a great help

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★ 5

Outstanding gym - very clean, with plenty of space and modern equipment, and helpful service. Haven’t experienced such friendly gym staff before. That’s a big deal when walking into a new gym! Garrett was particularly helpful.

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★ 5

Appreciate it

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★ 5

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★ 5

Sal is the goat worker and I love genesis health club

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★ 5

Great place to workout!

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★ 1

Expensive prices for what is offered, poor customer service and a hassle to cancel

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★ 5

had such a great experience at Genesis thanks to Parker! She was amazing—so kind, patient, and genuinely helpful. From the moment I walked in, she greeted me with a smile and made me feel comfortable. Parker went above and beyond to answer my questions and made sure I had everything I needed. Customer service like that is rare these days, and she absolutely made my visit a positive one. Huge thank you to Parker for being so wonderful!

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★ 5

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★ 5

Genesis is more of a family gym with fantastic staff. Talk to you let me show you

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★ 5

Amazing gym!! Friendly staff!! Not too busy!! Great equipment. Definitely recommend.

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★ 5

The employees at this Genesis are by far the best of any gym I’ve been to. Jose, JP and Jordan are always extremely friendly and helpful. Very good people. Jose helped my Mom who is a senior sign up through silver sneakers and she was very happy and thankful as was I.

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★ 5

This location is amazing, I visit here when I'm here from out of town! Garrett is great!

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★ 5

Let me start by saying Miss Parker and Alex are more than just valued employees, they are some of your greatest assets to your ward parkway Genesis team. I had a few issues upon arrival with checking in and they both worked diligently to make sure that I was able to get signed in and able to use the facility. I will be recommending this location to any friends who ask which gym to use. Thank you again Alex and Miss Parker for going above and beyond in making my experience an enjoyable one.

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★ 5

I came to visit from out of state, and this wonderfully helpful guy worked out a great deal for a temporary day pass for the week I’m here. Great gym, great people!

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★ 5

Absolutely loved the place! Staff was warm and welcoming. Would definitely recommend 10/10. I was showed around by Salvador and he was the absolute best! Would go back again.

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★ 5

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★ 5

Smelled wonderful soon as you walk in. Parker is the best. Parker displayed excellent customer service. Great place for working out. Parker made me feel like family

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★ 5

Love this gym. This gym is where I started my health and wellness “hobby” as it were and always make it a point when I’m on leave/no longer playing Army for a few days, to come back to this gym because it holds a special place in my heart.

Jordan and Garret were such a huge help in getting me set up with my pass and made coming back/coming in to do my workouts much more simple.

100% coming back next time I am in town.

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★ 5

Good atmosphere and equipment

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★ 1

Yall got 8 stairclimbers, but only 3 work. Hopefully this gets resolved

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★ 5

Garrett is so helpful and the gym is so nice!!

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★ 5

Great gym and great people. Love the pool area!

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★ 5

Great service for me and my guest!!

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★ 5

Mrs. Parker was fantastic! She greeted me upon arrival and answered all my questions about the gym! Love this gym. Would recommend to anyone.

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★ 5

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★ 5

my favorite genesis by far, very welcoming staff and makes you feel at home

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★ 5

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★ 5

I came from out of town and Garrett was a awsome help he guided me through the gym and helped out tremendously…

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★ 2

This gym is by far the worst of the locations I’ve been to. The equipment is outdated and the locker has what appears to be mold spores in several areas. I know they are working on the mold in the ceiling as that is recent water damage, but the spores in the locker have been there for months.

Update: 4 months after my online review they updated the carpet and the appearance of mold. Equipment is still subpar.

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★ 5

Great club! Clean, lots of equipment and locations both my work and my apartment.

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★ 2

Yes the gym is amazing and everything is amazing.
My one dislike is I can’t get a price unless I walk thru the door and deal with the hard sell prices. I was in sales for years and I understand wanting to maximize every dollar. But I just don’t want to deal with it. And that is the only thing stopping me from joining

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★ 5

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★ 5

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★ 5

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★ 5

Just in town for the week and Garrett at this location was outstanding and is extremely helpful. My experience was absolutely fantastic. I will be back for sure!! Thank you guys

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★ 2

I think his spin class shot in the morning is the best in town. You gotta get up early though it’s at 5:30 lately though there is no air-conditioning and it doesn’t seem to be changing trying to understand how hard it would be to fix the room so that it is comfortable enough to work out in Hoping the owner and manager And pull through otherwise I love the gym

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★ 5

Genesis on Ward Parkway is hands-down one of my favorite places to work out in Kansas City. The energy here is always positive, and the entire crew—led by Jose, the manager—is absolutely incredible from top to bottom. They make you feel welcomed every single day, and it’s more than just a gym—it’s a place where you can build real, genuine connections with people. Highly recommend to anyone looking for a motivating and friendly fitness environment.

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★ 5

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★ 5

Been going to this gym for 10yrs. They do a great job with updating equipment.

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★ 5

I’ve been coming to Ward Parkway location for about a year and a half now, and I love it. The staff is ALWAYS welcoming and attentive to the needs of guests. They make sure to work as quick as possible to make any repairs to equipment. It’s my favorite location to come to. The trainers have always been great and their classes are fun. I’ve went to a yoga, Zumba, and power group class to name a few. I enjoy Najee’s boot camp class on Thursday evenings so much! He is motivating to all class participants and keep you energized. If you’re looking to join a gym, join Genesis at Ward Pakrway!

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★ 5

Great gym. Family atmosphere

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★ 5

Goat

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★ 5

Great location! Posting as part of a campaign to get better reviews, they offered a free Red Bull for this!

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★ 5

Nice staff, Garret helped me out today, very nice facility

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★ 5

It's clean and the people working the front desk are super friendly and helpful.

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★ 2

This is great gym but no AC in the summer, especially in the cardio area is unacceptable for the money the members pay to be here.

And I don't blame the onsite staff, I blame upper management for not providing them the resources or maintenance needed to address these issues.

Actually ridiculous considering how much $ is spent enhancing other gyms.

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★ 5

Clubis great I visit when im here in town! Garrett is super helpful!

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★ 1

I’ve been a member at this location for 8 years and frequently utilize my membership (20+ days a month). For the last couple years they seem to have “malfunctioning” air conditioning during the summer months, especially on the second floor where the majority of the cardio equipment is located. Management deliberately keeps the air conditioning off to save money during then hotter months of the summer or knowingly doesn’t fix broken AC Units. Ironically the AC always seems functional during cooler months of the year but remains off or broken for the peak heat of the summer months. I’ve mentioned this a few times to people who work at the front desk and it’s obvious this is out of their hands. Yesterday it was 87 or 88 upstairs and has consistently been in the 80’s for weeks now. People utilize the gym to run to avoid the extreme heat or cold, not be met with conditions that revival the outside. After at least the second summer in a row of playing this game with the air conditioning with no resolution it’s become unacceptable. I’m attaching a picture I took yesterday showing the extreme temperature. I could attach more as I’ve been taking a picture daily since the beginning of June to document this after what they did all last summer.

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★ 5

This club was extremely inviting and nice. Garrett the manager helped get me started and was extremely helpful. Nothing but good words to say about the club!

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★ 1

Came in the other day for a membership with Jalen who gave me great service btw then Jose comes and try’s to hustle me out of more than what I had OMG he is so money hungry I thought this was about fitness and to add on while I was signing the guest waiver he was yelling at Jalen like he did something wrong that can’t be the head of the gym all he cares about is a dollar looked through these reviews and there’s not enough complaints on this guy he’s bad made me not even want to come back and also does somebody higher up than Jose see these reviews? Seems like the ones that have something to do with him are not responses

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★ 5

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★ 2

I love the staff. Everyone there is so friendly and that's awesome.

For the main point I went here about four years ago. I decided to rejoin. I should have walked the place to check out equipment..... I noticed they have had the same assault bikes since last time I was there and it's still broken. This needs to be fixed immediately.Or I will cancel and contact district.

This is just very very unacceptable for a gym.

Patience? ..... it's been over 4 years.

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★ 1

The manager Jose is a complete joke! I work in healthcare contracted in Kansas City till March 31st! On April 13th I gave my 30 day notice before my payment came out April 15th (so I wouldn’t get charged in May for the month of June) to the front desk girl at (4am usual time I workout)… she said she would let the manager know! Well come May 15th I’m getting charged again, I go into the gym to talk to Jose aka AWFUL MANAGER…how he got this position is honestly very shocking! Horrible customer service skills! Jose begins to blame another coworker for his mistake saying there is nothing he can do about his mess up! I refuse to pay for a month since I no longer will be in Kansas City… moving to a town that doesn’t even have a Genesis! It’s honestly funny how he showed me the cancellation form dated 4/24 by email to cancel! I didn’t cancel by email or on 4/24! If someone that’s above Jose… could contact me I would love to speak to them! He won’t give me his managers number… Thanks!

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★ 1

I used to go to this gym before COVID. For the most part, it enjoyed it. I then left for deployment and had to cancel my membership, when returning I asked if they still have military discount, I was told no. So I never signed up again. At least one twice a week I get spam called, I used to ignore but I started answering so I could ask them to take me off calling list. When I answer, they hang up right away. I call back and have asked them THREE times to take me off call list. The last two times, it’s been a woman, she clearly isn’t taking me off because they keep calling and hanging up. I’ve had membership at numerous other Genesis around the city and none of them have ever called and hung up on me. It’s annoying please stop!

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★ 5

Genesis Health Club Ward Parkway location has been a home away from home for 15 years. Last night my keys fell in a machine 🙈 and three kind gentleman helped (with a lot of effort) to get them out. I was so appreciative for their help. Kind people are what make a place great!

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★ 1

Multiple people including myself have had cash stolen from the locker rooms. This has been going on for years. I filed a report and never heard back from their management team.
Sauna and steam room and filthy. PU

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★ 5

I will drive across the city to come to this Genesis! The staff is beyond amazing! Jose, the club manager went above and beyond to help me get my keys locked in my car. The front desk staff is always going the extra mile for anything I misplace or need. This is like my second home. I LOVE IT HERE.

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★ 5

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★ 5

During COVID this was not a good place to workout. The employees shouting at you lasted until about 2022. Now a days those old employees are gone and new ones say a friendly hello and goodbye and keep a clean gym. I should also mention MEW EQUIPMENT!!! Woo

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★ 1

Poorly maintained!! showers filthy, sauna filthy, change area filthy. Literally they do not clean or fix things like they should.

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★ 5

First time in the place since the remodel I’ve the years and I must say wow. The service I received at the front counter was nothing like 24 Hr Fitness. I believe her name was Lisa and her coworker Jose. Greeting me with a smile and had full of energy. Gave me a little motivation for my workout for the day and really made me feel like I was back at home and never left. Awesome customer service will def bring me back. Felt like home again and I was right back with family

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★ 1

I am extremely disappointed and frustrated with the recent “Taco Tuesday” event at the Ward Parkway Genesis gym. Blasting music through an outrageously loud PA system with a DJ in a fitness facility was completely unacceptable, disruptive, and frankly disrespectful to your members. This is a gym—not a party venue. The noise was unbearable, shattering the focus and calm that people come here to find, and worse, there were children present who should never have been exposed to that level of volume. It showed a shocking lack of consideration for your members’ well-being. Events like this are not just a poor fit—they are a violation of the atmosphere we pay for and expect. I strongly urge management to take this seriously and ensure this never happens again. This was not just a bad idea—it was a selfish and thoughtless disruption to everyone there.

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★ 1

The one reason I stopped going to this location is cause they took out the basketball court it was close to my house and I don't go to the one In Independence cause that is too far from me

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★ 1

The gym is fine, but the club and service is horrendous. I used to be a member years ago, I didn't leave because I was upset at them, I just didn't utilize it enough. What is beyond frustrating is the constant phone calls I have received from their sales team even after I explicitly said to stop calling me.

When I reached out to the club regarding this, I was met with attitude from the person because she said she didn't call me. I thought when calling a business, referring to the business as a whole as 'you' is pretty normal, but I digress.

The manager did remove me, but there was no regard for my concerns because that's just what the sales people do. Find a better, maybe even locally owned gym that won't treat you like this.

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★ 4

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★ 2

Equipment is fine, nothing special. The bad review comes from the fact that they try to exploit every penny out of you. They force you to sign a contract for way too much money and once you cancel, they charge you for the next month. There are better gyms out there for much less money. Nothing wrong with the staff, just the business model.

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★ 1

Front desk ladie is terrible and will disrespect you never go here it’s not worth your time 5$ up charge for not having my card and have never in 2 years have got a up charge fire this lady right now. Never ever in your life go here.

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★ 3

Pros: Open 24hrs most days, nice pool
Cons: Locked Rooms smell moldy always, old equipment could be replaced or repaired

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★ 4

The staff is friendly and helpful. There are plenty of free weights in every area of the gym.

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★ 5

I always enjoy working out at Genesis when I come in to KC for business. Garrett was great in helping me get connected for all my workout needs.

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★ 1

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★ 5

I'm giving Genesis 5 stars for 1 reason only: the staff! Lisa is the absolute best. She's friendly, hilarious, and stands on business. Give that woman a raise!!

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★ 5

cleanest gym in kansas city

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★ 1

Extremely dirty, outdated and a majority of the equipment upstairs doesn’t work.

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★ 3

I come to this location because they have the best hours in the area, even though it’s not my home branch and I like the pull down ropes since I’m limited on cardio using a walker.

For starters, the floor mats are not smooth and the legs of my walker have gotten caught in the jumps several times. The staff are mostly nice. The women’s locker room has a huge hole in the corner square that a human being could crawl into. The toilets don’t flush properly half the time and the one at the end sprays water everywhere and got my clothes wet.

The equipment is not in good shape either. It’s almost seems like they don’t really feel like the guests who frequent this lotion are worthy of more. Half of the shower curtains don’t close all the way and most of the shower heads are in terrible shape. I also wish they’d put some paper towels S an option rather than the hand dryers

It really is the least palatable of all Genesis in the area. I hope they renovate because the locals deserve better.

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★ 5

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★ 5

Fantastic gym! Front desk is amazing.

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★ 5

Great place to work out. Tons of equipment

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★ 5

Great gym!

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★ 5

I always have a great workout here

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★ 5

Garrett Mehner was super helpful when signing up to workout, and the gym is very clean and nice!

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★ 5

Ward parkway at genesis is my favorite when I come into town! Garrett helped get me all set up!

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★ 5

Staff is incredibly friendly and helpful. Equipment is well maintained and locker rooms clean.

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★ 5

Amazing gym clean and open 24hrs

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★ 5

i’ve been out of town and came back to renew my membership. Garret was an awesome help, got me exactly what i wanted and the process was super smooth.

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★ 5

Loved this location and their guy Shemar at the front desk was very helpful and informative. Definitely would come back.

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★ 5

Shamar’s the goat homie helped me sign up and explained everything well!

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★ 5

Shemar was very attentive. Honestly best gym in Missouri

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★ 5

Amazing gym and customer service , Shamari is great

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★ 5

Great gym!! Definitely recommend it

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★ 1

I wish I could give this gym more stars! For $120 dollars a month (two person membership), I wanted to like it so bad.. I focus on weightlifting and cardio in the gym, but I had so many challenges when trying to work out at Genesis Ward Parkway. Some of the treadmills were in horrid condition (exposed wires), the machines were broken/worn down, and some of the staff were extremely rude (Particularly, the shorter lady with glasses and short locs). I used to work late nights so I’d have to rush in to get a work out in before they’d close at 10 on Fridays, and I heard her tell her coworker, “these people need to get out,” while turning the overhead lights off at 9:30 pm. Once again, $120 a month is far too much money to pay to have the lights turned off on you during the last 10 minutes of your workout.

The icing on the cake was when I got met with attitude by the sales person (Jose Alvarez) after I requested to get pictures of the signed closing paperwork. I have been screwed by gyms in the past and just wanted to make sure I had proof of signature so I don’t get any additional charges.

Genesis, pay your employees more so they don’t come to work hating the people who give your company money. Thanks!

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★ 2

Customer service is everything to me, and unfortunately, my experience this morning was disappointing. I raised a concern with staff, and the response I got left a bad taste in my mouth. Fifteen minutes into my workout, I decided to leave.

As paying customers, we shouldn’t have to deal with poor service, especially with high fees. I get that everyone has bad days, but I’d appreciate a more open, receptive attitude to feedback. I’m never trying to be confrontational—just looking for a positive experience that makes me want to come back.

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★ 5

Great gym!!

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★ 5

Great big gym and Garett was and great service provider gave me great directions. And even gave me a couple pointers on my workout

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★ 5

Great staff and amenities! Everything you need for a great workout!

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★ 5

Lisa and Ali at the front desk are extremely helpful! Super nice people and very personable. The gym is really nice and has everything you need!

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★ 5

Place is nice Garrett is a nice guy !!!

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★ 5

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★ 5

Came in to visit and Taylor gave me a great amount of help and made the experience great!

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★ 5

Shemar is excellent love the facility

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★ 5

Shemar really helped out, the facility really nice!!

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★ 5

Garrett went above and beyond to help us out in our lifestyle @ last minute ordeal but got us hooked up and ready to go

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★ 5

Garret is great and place is clean. I love the vibe!

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★ 5

Hello! I'm visiting from Canada, and it's my first time here. Garret was very friendly and welcoming; he gave me a tour of the facility and provided a free day trial pass to try it out.

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★ 5

I have a membership through my insurance company. The hours of operations are lovely. Pool, sauna, whirlpool. Chair yoga. Classes online and in person. I look forward to exploring the options available. Will keep you posted

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★ 1

Terrible experience all-round for my family. Over charged, terrible customer experience, run down facility, not up front about what stuff costs. Will never recommend this gym to anyone I know, nor will I ever use this gym again. I would strongly recommend Lifetime Fitness gym over Genesis.

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★ 1

Charged $238. Hasn't refunded even though they know this was inadvertently charged to me when it should have gone to another client. Gym on Barclay. Too bad for my trainer of 11 years. Huge loss of business for him.

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★ 1

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★ 1

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★ 5

Genesis Ward Parkway is my favorite gym and my two favorite managers, Ali and Garrett work there They are top notch, assisting you with anything you need, whether personal training or group classes. It's awesome belonging to a health club where they know you by name.

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★ 5

Ali is the best manager we have ever had here he always gets the job done hes always kind, hes the reason im still a member with genesis and i know me and my friends all missed him when he left, he always makes sure the gym is clean and in the short time hes been here hes been the best!

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★ 5

not crowded at 4pm on a Thursday

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★ 1

Unfortunately, I was under the assumption that I was signing up for a membership at an insanely good discount. After many questions asked to the gym employee who was signing me up, it was still advertised to me that my rate would be a certain price. I caught it 3 months later that it was actually double that. I tried to explain my case to customer service and the manager themselves and neither felt anything concerning about the situation and that there was no fault on the gym. In no communication with either party was there an apology for potential miscommunication on the gyms part. I was willing to take the loss on the monthly rate I was paying in hopes to just cancel at no cost, but I still had to pay an early cancellation fee. Very disappointed with the customer service. Please ask for a printout of the contract BEFORE signing. You can’t visualize it in its entirety as you are signing up on a small tablet screen.

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★ 1

Beware big cons..no pros

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★ 5

Visiting a friend from out of town who is a regular here for classes, and we had a great time!! The instructor was great and the staff were really sweet. Literally inspiring me to look up similar classes in my town, thank you for a great experience 💕

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★ 1

I have been a member of this gym since day 1 when it opened as 24 hour fitness (I believe around 2003). I mainly use the gym for Group X classes and have been taking spin classes since the beginning. 2 years ago I rated the gym 5 stars. Fast forward to current times and a 1 star review. Since the Fall of 2023 the situation with operational bikes in the cycle room is not acceptable and WE NEED ACTION not WORDS or EXCUSES. There are currently 6 bikes out of approximately 30+ bikes that work. Members are constantly in touch with management about this situation and I personally shared this in an email review and nothing is being done. We have outstanding instructors and an avid and dedicated group of people who take spin classes who have been beyond patient with the situation and deserve better than this. Is this really how you run a company by offering broken equipment to paying members of a business? I wouldn't want my business name associated with this and my disappointment and frustration is reaching its limit. Take action and replace our equipment.

Source: Google

★ 1

Update Aug 27, 2024

4 years ago, I have a 5 star review and now I give it one star for my instructor's. I attend this gym 7 days a week. This location at Ward Parkway has really declined. I have been in contact with the group manager since January about issues with the spin bikes. Today, in class we had 12 attendees and we did not have enough working bikes out of 23 bikes in class. Also, I use the sauna daily and it has been out of commission for 3 weeks. Really disappointed that this location is not getting the maintenance up keep it needs.

5 years ago.
We have a family membership to this location. Love all the options for different workouts and special holiday workouts that we get to do together. Appreciate the early 5:30 classes and strong, reliable instructors that show up and make it worth it.

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★ 5

Great gym with multiple racks, tons of weights, and pool/sauna. Wasn’t too crowded on weekend

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★ 2

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★ 5

Awesome place. Tons of equipment and a good community. Garrett was extremely helpful in getting me started!

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★ 1

My daughter purchased a membership back in January 2024. She has never even been to the gym after that. She is being charged this ridiculous membership fees and has not yet been there. She has called multiple times and keep getting the run around about cancelling, she doesn’t have a car and no one has ever told her that she can write a written letter asking to cancel. Someone also called her about a payment and she told them to cancel and they said they would. Come to find out about a month later it was not cancel and they are trying to charge her again. When asked about a refund was told they can’t because it doesn’t matter if you use the gym or not they still charge you. How are you able to make money off of people who don’t even use your facilities and based off some of these reviews your facilities are not even up to par. This place is a rip off and are taking peoples hard earned money with out a care in the world.After the responded to the review I tried calling multiple times and I’m still getting the run around. Have yet been able to speak with a manager

Source: Google

★ 1

My husband and I sign up here but every time he went to the gym he found some racist person being a jerk. I never received my email confirmation when you first sign up but the moment I wanted to cancel my membership they reply fast with paperwork that had my signature on and why I couldn't cancel. They want me to pay $200 to be able to cancel the contract. I sign up to pay certain amount every month but within two months they were charging me more than what we had agreed on. They don't really care about their customers.

Update!
As of today May 22, 2021, I am still receiving bills from this company. How did it went from $200 to $1,200 just because I decided to cancel a membership. I received the most recent bill this week for the amount of $1,200 dollar charge, for what are they charging me? I have no idea because I haven' been to their gym since I cancel the membership. I've called ahead of time to cancel my membership and gave them 30 days notice and also sent them signed paperwork that they asked for to cancel a membership. This is the worst and unprofessional gym I have ever done business with.

For the people who are looking to join this gym; BE VERY CAREFUL BEFORE YOU SIGN THEIR CONTRACT BECAUSE IF YOUR PLANS EVER CHANGE AND YOU WANT TO CANCEL YOUR MEMBERSHIP THIS IS WHAT IS GOING TO HAPPEN TO YOU. They will overcharge your account and charge you every month even though you are no longer using their service. May you be wise enough to make the right decision and choose the right gym for you without all this hassle I had to go through.

Today is August 3, 2024, I' am only updating this because just in case someone out there needs this information and it can be helpful to them.This gym sued me for almost $2,000 last year on March 2023. Some guy came to my house saying he had a package for me and needed my signature. I signed and he handed me some court papers and, so the box and the story he had package for me, was just a way to get me to sign the court papers (I hate the way they handle business, is all a scam just like this gym). I was so disappointed and worried. So, I decided to hired a lawyer Callahan Law firm. I thank God I did, he made this transaction smooth. He helped me to get this people of my back and ended up paying Genesis health just $200. I rather pay a lawyer than a business like Genesis health, they are a big scamer with no integrity to do business. I hope this helps anyone who's caught up in this mess. Thank you and may God bless you all.

Source: Google

★ 5

Garret is awesome!

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★ 5

Garrett, the Assistant manager, was super helpful. Gym is clean, employees very helpful, good variety of equipment.

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★ 5

Great gym! Has everything you need. The assistant manager Garrett was very helpful!

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★ 5

I am in KC for just a while because i am traveling and the Genesis Gym was definitely the right choice! They have great equipment and every machine you need and the Staff is super helpful and kind!

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★ 5

Great atmosphere and very friendly staff. The equipment and facility was clean and the workout was great!

Trent D.

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★ 5

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★ 3

It's a really nice gym with a lot of equipment. I go early in the morning. I've never had any problems having to wait for equipment. They have had some problems posting their odd hours during holidays online. Early in the morning they used to have really nice people working, now they have people that completely ignore you when you walk in and leave which I guess in the scheme of things is not a big deal, but the atmosphere used to be a lot friendlier. It's a good gym, their people are just icy(at least in the morning) based on my experience.

Source: Google

★ 5

Great gym. Very helpful staff.

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★ 5

Went to get a lift in at the gym great equipment and the service was great, Garrett is awesome and made this simple and smooth.

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★ 5

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★ 5

Great experience working with Garret

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★ 5

Very nice staff and tons of equipment

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★ 4

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★ 5

I really like the gym and the assistant Manager Garrett was a complete gentleman that gave a great presentation excellent customer service.

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★ 5

Great gym and atmosphere!

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★ 5

Used to come here in high school and it looks so much nicer now! Damon hooked it up 👍

Source: Google

★ 1

It is nearly impossible to stop paying fees when canceling a membership. The annual fee was taken out of my account on June 18. I tried calling that evening, but no one answered. I called back on the 19th, but was told I need to sign papers in person. I took off work on June 20th to get that done. I was told I had to give a 30 day notice, so can’t get any of that fee back. Ok, I understand. I was told it wasn’t 30 days before the next billing cycle, so I will also have to pay the July 14 fee giving me access to the gym until Aug 14. I tried to contact the gym the same day money came out of my account in June, but that would not have been 30 days either. I would have needed to contact them before my June payment came out to avoid the July payment. I highly encourage people not to sign a contract because this is crazy. Going through a divorce and can’t afford it anymore, but clearly large companies don’t care about their members

Source: Google

★ 5

This is a great gym. They have a fantastic variety of equipment. There is a lot of great lighting and enough room for everyone to get their workout in. The staff was super friendly and helpful when I dropped in. This is definitely a top-notch gym in Kansas City!

Source: Google

★ 5

Elgin and Garrett were so helpful in getting me started this is my new home gym!!

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★ 2

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★ 5

Great front desk reps. New and clean equipment from the last visit

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★ 5

My friend brought me along for a week at the gym. Garrett was super friendly and helpful upon entering. He made my gym experience start off on a good note and I am ready to go back!

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★ 5

I love Genesis so much! Garrett is the best, he always makes me feel welcomed, & greets me as I come in.

A perfect way to start my workout! ☺️

Source: Google

★ 5

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★ 5

Just signed up! Garrett was super helpful and very friendly. Answered all my questions and made it super easy to join. :)

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★ 5

Lisa and Rafael made me feel right at home! Thank you guys for making feel so comfortable. I'm signed up and ready to to get busy! Thank you both for being so awesome! You both need a raise for all the encouragement and wonderful work you do!

Source: Google

★ 5

Garrett Helped Me Sign Up And When I Say He Is Absolutely Awesome He Is Magnificent He Was Very Helpful And Also Very Patient And Welling To Walk Me Through Every Step To Get Me Started I Highly Recommend Genesis Health Club On Wardparkway I Would Say If Your Coming To Sign Up Ask For Garrett He Is Awesome If I Could I Would Give Him Employee Of The Month....

Source: Google

★ 5

Garrett Mehner is the best assistant manager. This place would not run without him.

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★ 5

Garrett had great customer service and helped me get started with gym routine!

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★ 5

Garrett provided excellent customer service and made me feel welcome to return to this gym.

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★ 5

I had an amazing time talking with Damon today about my fitness goals and schedule and he was extremely supportive and honest about how we can achieve it. Definitely coming back and would recommend anyone wanting to promote their health.

Source: Google

★ 5

great gym, great staff, tyler really hooked it up, go here to jacked!

Source: Google

★ 5

Nice gym, Garrets nice

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★ 5

Hey garret was great and has amazing service and is funny.

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★ 5

Appreciate Garret for helping me get signed up & making me dedicate myself to a healthier lifestyle 🥰 He’s awesome

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★ 5

Best gym in KC! Excellent equipment and all of the services you need.

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★ 5

Garrett has been super efficient with detailing the information about the club and helpful with my transition into being a member here. He was super friendly and the club is clean and well-maintained.

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★ 5

I signed up to this gym when I moved to KC from California. It was truly a great experience with great friendly staff. I wanted to shout out Rafael specifically for being of great help!

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★ 5

Garrett is the best!! Super helpful and easy registering again this summer.

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★ 5

This place is great Damon helped me out a lot

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★ 3

I’ve been training at this location for about 3 years. Everyone who works here is amazing and really helpful. Buuuut can we do something about the smith machine that is about 20 years old?!? It’s been “out of order” for about a month or so. It will probably get fixed soon because Beau does miracles but it’s probably time to scrap that baby. Last time I asked someone in charge about the smith machine, the guy told me that is not his priority. There are people like me, who don’t have a gym partner and the smith machine is very helpful. we would really appreciate something from this century

Source: Google

★ 5

Genesis is so awesome! Garrett is my favorite worker❤️

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★ 5

Genesis is the best place to get a lift. Tyler is a beast at the counter!

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★ 5

Very nice location with great staff.

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★ 5

I went to genesis today for a trail run and they were nothing but helpful. I was with Tyler Gormely, and he walked me around the facilities showing me everything and when I asked a question he immediately had an answer for me. He was also really patient with me when I was deciding on what I wanted to do and helped me a lot to make my decision. Overall it was a great experience!

Source: Google

★ 5

Tayler was great he help me in all process giving me the right answer 🫡 thanks bro

Source: Google

★ 5

Tyler was very helpful and informative

Source: Google

★ 5

Great gym

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★ 5

Nice facility. Plenty of the free weight equipment I prefer. Got recruited by Garrett, who very patiently navigated my busy schedule so we could find a good time to check out the gym. Happy to be a member.

Source: Google

★ 5

Facility is great. I’m a college football athlete and it fills all the needs I could ever need in a workout facility.

Source: Google

★ 5

Love this Genesis, I've been going here since I was in high school and now in college, great atmosphere; fantastic customer service-shoutout Damon for the hospitality

Source: Google

★ 5

Awesome

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★ 5

Great service at checkin with smiles and laughs, great vibes at entry 👏🏿

Source: Google

★ 1

After carefully reading other people’s comments about my trainer Leon. I have decided to share my personal experience with fitness side of Ward Parkway.

I’ve had a very strong disturbing experience at the Genesis location on Ward Parkway from the first time I signed up. I have been a member there ever since they first opened as a 24 hour fitness location before Genesis took over. I have had nothing but big problems there. That location has gone through massive turnover. Every single month there’s a new staff. The gym has had maintenance issues, the pool is dirty, hot tub is dirty, and not much has changed since they first opened.

To top things off I have been screwed over by various personal trainers at that location. I noticed that they were not as engaged with their clients and looked like they didn’t care to be there. The workouts completely sucked! That shows you how the fitness management operated. They literally did not care. I can recall signing up for personal training sessions with one particular trainer. That guy quit on me before we started our training sessions because he got sick of the toxic mess that has been going on there. I asked the current fitness manager Brad to cancel the rest of my sessions and he refused to give me back my money and kept charging me $200 each month, because I signed a contract with a trainer that quit.

I was on edge of quitting and switching over to Lifetime fitness or Chiefs fit. However, that changed when I started training with Leon. He helped convince me to stay at that location because he heard my concerns of getting screwed over by previous personal trainers. He treated me like a human being and went above and beyond to help me achieve my goals. I was able to get real results from him and he helped changed my perspective to continue to do business at that gym. I have witnessed the fitness manager Brad try to antagonize my trainer Leon publicly. He would not put up with it and stood up for himself. At the beginning of New Year’s I noticed my trainer Leon’s body language changed. I was concerned for him and asked what was wrong. He expressed to me that he was feeling discriminated at Ward Parkway from the fitness manager Brad. Now my trainer Leon has to relocate to a different location. This is very unprofessional and completely inconvenient. Now I have to drive an extra 20 minutes going the opposite direction just to continue training with him.

This is very disappointing to me. When my trainer Leon started working at the Ward Parkway location I noticed Leon gave some life to the personal training side. Leon helped changed things around. Now I have no doubt just based off my bad experiences that the Ward Parkway fitness side of things will be going back down into the toilet.

Source: Google

★ 5

Great service!

Source: Google

★ 5

Tyler made my experience at Genesis real welcoming! Great customer service, explained everything really well, and really cares about your workout/body goals.

Source: Google