★ 1

Canceled my membership in a timely manner because they promoted it to be a Pilates class and it wasn’t. They kept charging me for a membership, I called and left text and voice messages, I didn’t get a response. They harass you to sign up and are unavailable once you try to cancel your membership. Very unprofessional.

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★ 5

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★ 2

They dont have good parking spot and if you are a few minutes late coz you couldnt find parking then they dont let you join the class. Pretty frustrating as sometimes i have seem them allow people later than 5 minutes without any issue and they enforce rules depending on who’s sitting at the front desk

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★ 4

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★ 5

Love this place and the coaches.

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★ 5

One of best studios in the country, and I’ve been to a lot.
Brantlea is an amazing manager. She truly cares for each member, from knowing names, preferred stations, and even giving up her spot in a full class for a member desperate to get off the waitlist (me.)
She’s didn’t hesitate!
She stayed after her shift and took a later class, which is an additional example showing her support for the coaches, and dedication to the studio.

I could go on about all of the coaches, who are all amazing. But I’ll leave it at that for now. In short, you can’t go wrong taking a class here!

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★ 5

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★ 5

I loved it

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★ 5

Great studio! Clean facilities, new machines, and amazing coaches and studio staff

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★ 5

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★ 5

I love this studio! Everyone is so supportive and accommodating. It's smaller than others I've been to, which makes the floor workouts less than ideal when classes are full.

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★ 4

Tread 50 is an awesome class! 👌🏾

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Extremely difficult to find parking (unless you want to arrive 30 minutes prior to class).

I was told for a parking alternative I could park in Whole Foods, however there are signs saying your car will be towed if not shopping at Whole Foods.

Awesome coaches and fun location, but I recommend other locations due to the difficulty of parking (by time you drive the care 15 minutes to Ladue or rock hill you would still not have found a parking spot in the CWE during prime times, unless showing up really early).

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★ 5

Fabulous group and lovely studio!

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★ 5

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★ 5

I love OTF in Central West End (St.Louis).

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★ 5

I love my time at Orangetheory Fitness and the workout was like no other!!! I highly recommend everyone to give them a try to see if you can take The Orangetheory Fitness Challenge 💪🏾

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★ 5

From the moment I walked in the door I felt welcomed. The staff is GREAT and the music is motivating. I've been extremely overweight for so long, I need to adjust to wgt loss. I'll be back🙃

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★ 5

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★ 5

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★ 5

Amazing!! High quality workouts with great coaches & music!

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★ 5

OTF CWE is by far THE BEST OTF in the area. The staff is fantastic. The coaches are knowledgeable, friendly, and know how to get the class motivated. I tell everyone about my gym because it's my favorite part of the day. I'm stronger. I'm more confident. OTF helped me get there.

Parking in the CWE can be rough, but there is plenty of parking around the gym. With the Park Mobile App, it's super simple. I pay $1.35ish per trip.

Class sizes are small. The music is good. The trainer is there to guide you through the workout and answer any questions you have. It's a blast!

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★ 5

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★ 5

The gym has EVERYTHING you need to get in shape and fit. The Staff are very informative,professional and courteous. The gym is very clean as well. So glad i joined.

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★ 5

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★ 5

Alexandra’s classes are amazing. A must try!!!

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★ 5

Get ready for a work out if you come here! I like the diversity of the workout, the music and atmosphere!

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★ 5

I absolutely LOVE Orangetheory at CWE! Not only are the workouts incredible, fun, and unique, but every person that works there is super kind, encouraging, and knowledgeable. Orangetheory is amazing but the CWE location has set the bar super high for me! Thank you so much!

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★ 5

Have had such a great and welcoming experience at Orange Theory. The front staff is super friendly and the coaches are awesome. Challenging yet motivating workouts.

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★ 5

Super friendly people, always feel encouraged!

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★ 5

Love this studio so much!!!

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★ 5

Awesome gym, great staff. I love all the people there, they create such a great and friendly environment! The coaches and workouts always push me to be better, and I have seen so much improvement in my health and fitness since I have started :)

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★ 5

I recently joined OTF at the CWE location. This was my first time with any sort of exercise group class and I have loved it so much. Coach Katie and Coach Shane have been amazing teachers and really remind you to take each class at your own pace while still pushing yourself toward your goals. Not only the coaches, but the front desk staff as well are all so welcoming and accommodating. They not only make signing up for and taking classes easy but care about their customers as people outside of the gym. Would recommend this location to everyone, especially if it's your first time!

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★ 5

Absolutely loveeeee OTF CWE, good vibes, good people, and good workouts 💪🏼

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★ 5

I really enjoy Orangetheory. I was nervous about joining due to getting back into exercise after a long hiatus. They made me feel very welcomed and I love that they challenge you in a supportive and non intimidating way.

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★ 5

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★ 5

I didn’t think I could love going to a workout studio this much but I do! The classes are always varied and challenging, but not so hard I can’t complete them. The staff are so kind and welcoming as well!! Lauren at the front desk deserves a special shout out

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★ 5

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★ 5

Best workout ever and amazing team!

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★ 5

Love OrangeTheory and love this studio. Everyone here is so nice and I really enjoy Coach Beth and Coach Alexandra’s classes. They are always energetic and encouraging! I’ve lost 15lbs in the first month and half Woohoo! Definitely a great experience and you won’t regret it!

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★ 5

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★ 5

Absolutely love coming to OTF Central West End! Between the staff, the atmosphere and the workouts it is always such a joy!!

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★ 5

I joined OrangeTheory last year ago and it is amazing. I go so much and all the staff and trainers are wonderful to work with!

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★ 5

I was a member for years and then moved away. When I moved back I immediately rejoined!! I love Orange Theory!

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★ 5

I absolutely love my OTF Family! All of the instructors are so helpful and the workouts are challenging but encouraging. Each class really feels like a healthy team environment.

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★ 5

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★ 5

Great class selection and awesome coaches!

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★ 5

Joining OTF has really improved my health! Love all the workouts, the atmosphere, and the challenges. The coaches and front desk staff are very welcoming.

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★ 5

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★ 5

Great gym. Clean, efficient, and I love all the integrated technology. It's a balanced one hour workout. I like that it's customized to your personal heart rate so you don't feel like you're dying at the end. It's divided into 20 minutes on rowers, 20 minutes on weights, and 20 minutes on treadmill, with coaches calling out instructions throughout. They switch it up each time so it isn't too repetitive. The instructors are great about providing options to modify exercises for people like me with injuries. It's also nice that there are all types of people working out there - all ages, genders, body types. Everyone just does their own thing, no judgement.

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★ 5

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★ 5

The staff is always so welcoming and kind! They all seem so happy to be there and make the experience so enjoyable. The coaches are wonderful and seem very passionate about their jobs!

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★ 5

I love Orange theory! Their workouts are formatted really well, and I’ve definitely seen results. Highly recommend!

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★ 5

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★ 5

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★ 5

So grateful to the coaches and staff at this location. They’ve been so helpful through my nearly 400 classes!

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★ 5

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★ 5

I love Orange Theory Central West End location! This location is friendly and is a great community to be part of. I also love Shane’s 3G class and Ashley’s lift class!!!!

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★ 5

Great workout. Friendliest, most helpful staff.

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★ 5

Best OTF location and staff in STL! I feel welcome to every class and both the front desk staff and coaches remember your name, fitness goals and address any questions you may have. I’ve been to other locations in the area and haven’t had the personal level of coaching as I have at CWE. Thanks for all you do to help everyone reach their fitness goals!

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★ 5

I love Orange Theory CWE!! The trainers are great!

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★ 5

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★ 5

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★ 5

best people, best place!

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★ 5

Friendly staff also nice and centrally located . Have to brag on the management here a bit as usually gyms can be a little inflexible. I recently had a minor hiccup (my fault) with billing and this group was super responsive, helpful and understanding in getting it resolved which is super rare for a membership service.

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★ 5

Orangetheory Fitness was a new concept to me. It was a very fast-paced workout with a lot of moving parts (people) Overall it was a fun experience!

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★ 1

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★ 5

Great place welcoming and very friendly clean and safe environment!

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★ 5

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★ 5

I am a changed person due to Orangetheory! The workouts are varied and challenging each and everyday; the coaches are great too. The front desk people are super friendly and welcoming. Highly recommend if you are willing to commit to changing yourself!

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★ 1

Impossible to get into lift classes. Limited space for workout. Studio manager amanda Morgan is rude, unprofessional and inexperienced..she is very defensive and feedback is not welcomed.
Stay away!

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★ 5

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★ 1

Terrible

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★ 5

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★ 5

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★ 5

Great workouts. The staff is friendly and extremely helpful. The atmosphere of this place is energizing.

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★ 5

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★ 5

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★ 5

Love it! Great group workouts that feel personalized with knowledgable and energetic coaches and staff. Always feel great after I get my butt to class. Thank you for the support and helping me on my health and fitness journey!

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★ 5

this place is my second home. i love the coaches and staff and workouts <3

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★ 5

Tried out a class with my wife after she had been going for months! Instantly hooked! All the coaches and staff are so nice, I get almost as excited to see them as I am for the workout. Your membership is good for all of their studios which is nice when I travel out of state. Some other studios have more up-to-date equipment with tablets on the rowers, I hope they get them soon.

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★ 5

OTF IS THE BEST. Particularly this location. Have been to a few around the US and by far my fave studio. Love the coaches and staff!! 10/10 recommend

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★ 5

Joined OTF one year ago when I moved to St. Louis and absolutely love it. The coaches and staff are so awesome, motivate you to work harder and push harder everytime. I've noticed that I can run faster and have grown stronger over the past year, something I wasn't able to do on my own. Also love going to classes because even though they are hard, they end up being so fun!

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★ 5

Amazing staff and coaches! Orangetheory CWE has helped me improve my fitness and overall health. Each class is so much fun and challenging and I leave feeling stronger and accomplished!

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★ 5

The nicest coaches and staff!!

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★ 4

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★ 3

Going on month 3 of OTF and I love it, especially this location! I haven’t gotten a ton of exposure to new coaches since I go to class on the same days/times almost every week but the head coach Ryan is great and I also love Meghan although I don’t think she’s a coach at this location anymore. All of the coaches are very positive and motivating though and seem genuine in their efforts to support you and help you reach your goals! 10/10 recommend!!

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★ 5

The coaches are really friendly and they have a variety of workouts. It’s great to do cardio but also the lift classes. I’ve taken classes with most of the coaches and appreciate they have different styles but give consistency in quality. Also appreciate having both early morning and night classes.

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★ 5

I’ve been going since 2020 and I enjoy the workouts as hard as they can be. Nothing is the same two days in a row and the coaches are helpful and encouraging. Plus it’s easy to get into the classes.

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★ 5

My favorite form of therapy.

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★ 5

By far the best fitness studio I’ve ever been a member of. Staff is friendly and makes an effort to know you. Coaches encourage you and help you reach your goals. I can’t recommend this location enough.

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★ 5

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★ 5

This location and the staff are amazing. They really make you feel welcome every time you come in for a class, especially if you are a newcomer. The classes are challenging but rewarding and the coaches always make sure you are comfortable and getting the best workout you can possibly get!

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★ 5

This gym is the best! The coaches and all staff are amazing. I’ve never been more motivated to workout and make changes. The workouts can be hard, but you have amazing coaches there to motivate you and push you, and you will feel great and accomplished after and that’s what it’s all about!

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★ 5

Joining this Orangetheory gym has been one of the best investments I have made for my mental, physical, and psychological health. With new workouts every day, I’m always challenged and excited to be in class. I’m amazed how much stronger I am than when I was just running or trying to cross train on my own!

Also, I‘ve visited several other gyms around the South and Midwest now and without a doubt, our coaches and team are the best!!! Whether it’s Amanda or Zach greeting you with a joke or smile, Corey keeping things organized at the desk, or our FABULOUS coaches Ryan, Lisa, Alexandra, Ashley or Kiana, you feel like a part of a community that cares. Our coaches make a point to get to know you and teach you better form as they also push you to up your strength and speed goals. I feel very blessed to work out with this crew!

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★ 4

So happy I joined! I’ve been a member for a few months now and I have already seen improvements. The coaches (just a few I’ve taken classes with) Lisa, Alex, Ryan, and Ashley are all super helpful with correcting posture and teaching you how to correctly complete the exercises.

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★ 5

Update: the class is great and super motivating! The staff is super friendly and welcoming! However definitely sticklers for time.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Not bad not bad at all

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★ 5

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★ 5

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★ 4

I enjoyed my workouts. The instructor was great!

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★ 5

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★ 5

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★ 5

Everything! I love the interval running, where increases in speed and incline are mixed in with base pace. I love the emphasis on proper form during weights; that helps me a lot. And I love how inclusive OTF is - all people of all ages and fitness levels participate and are welcomed, which is not the case in other organizations. I also love the benchmarks! All the CWE coaches are phenomenal. Lastly, I really, really love the 90 minute weekend classes, if possible I'd love to see more of those.

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★ 4

Pros:
- great classes
- my favorite couches among those I met are Ryan and Ashley. They are supportive and attentive

Cons:
- my bracelet (their fitness tracker) works only in one position and even there it's not perfect
- when I tried to resolve issues with the bracelet I discovered their poor client service

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★ 5

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★ 5

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★ 5

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★ 5

I really appreciate how much the coaches have actively reached out to me, check in with how I’m doing, chat about the things I enjoy and am working towards outside of gym-goals, etc. I’ve always kind of avoided gyms/quit early from feeling out of place, like I’m wasting my time and money fumbling around cluelessly. Here I feel like I’m getting help with what I don’t understand, and it’s okay that I can’t do everything yet, bc the coaches are helping me figure out what I can do better to get there. I’ve never enjoyed working out or looked forward to it before, but I really really enjoy these workouts 💖

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★ 5

The coaches are amazing and handling the new safety precautions so well. I feel safe while I work out and it has been amazing to be back in the studio encouraging each-other.

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★ 1

They make it sound like it’s “month to month” on payments and you can “cancel at anytime” but you really can’t. Read into the contract because they charge you for not canceling your classes at least 8 hours before. They also hold and extra month of charging over you after you cancel. And they make you pay a minimum of two months after switching membership levels. It’s not as flexible as you think.

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★ 5

Challenging workouts with a huge variety. The trainers really care and work very hard to maintain a positive and encouraging environment. Excellent staff who are extremely helpful and attentive.

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★ 5

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★ 1

They recently reopened during Covid and they emailed members that they would be charged within 4 days if they didn't contact the studio to cancel. My husband is a front line healthcare provider, working increased hours, and consequently missed the email and "generous" 4 day timeline to cancel. When we asked for a refund we were told they provided notice, so were under no legal obligation to issue a refund. There is no flexibility or compassion from this studio- much better customer service from so many other national and local businesses.

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★ 5

First time here and they wore me out. This place is adhering to social distancing too. If you want a good workout, this is the place. Warning, it's $159/mo for unlimited classes which, if you want to go 3x a week, you'll need this plan.

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★ 5

Excellent workout & staff, only ended my membership because I am uncomfortable attending due to covid. When there was a billing issue it was promptly resolved, thank you! Hope to return in the future.

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★ 4

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★ 5

Although it was my first time coming, I didn't feel like a beginner. I didn't feel like the class was moving on and that I was sitting there trying to figure it out. It was explained well enough and I could move at my on pace!

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★ 5

Furthermore, the coaches are H O M I E S ! I was with this CWE studio for over a year, and seeing a familiar face, that saw me too was a reason to continue coming back.

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★ 1

Orange Theory can give you a good workout but they will definitely take every penny. This studio in particular. I have a different home base studio and they are fantastic: They communicate well; They make you part of the family; they are understanding and flexible. This studio appears to treat you as another pay check. They don’t work with the flexibility of your schedule, especially if you’re a medical provider. They only notify by email, which I didn’t know, and not text message. Especially, when confirming last minute notifications that you are off the wait list. I was #10 for a 0500 class before going to bed and then woke to a no show charge. (At my home based studio, if you’re #10 the night before, you are not getting in!) Called the studio who said they sent an email and therefore I was notified. No forgiveness. If I wasn’t part of another studio, I don’t think this one would have ever captured me as a member.

I do understand, that I am responsible as well, but as a customer who pays a lot of money to work out, I did not feel valued.

Positive: good coaches.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great atmosphere a great place to work out great people all with a common goal in mind. They want to help you help yourself.

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★ 5

Great workout and very helpful staff

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★ 5

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★ 5

I love this center and OTF overall! I'm just getting back into fitness and had doubts given the intensity I had heard about that it would work for me but after 5 classes I'm already hooked. Every class is a different challenge geared to your personal level and goals. The environment is happy intensity and supportive but not cheesy. The coaches are terrific (hi Chris, Maggie and Bailey!) and I even heard personally from our Centers Manager Laura after my second class with stretches and other ways to recover from a workout and get ready for the next. Great concept-well executed by terrific team. If you are considering it-definitely try it especially in the CWE if you are close by

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The Staff is the Best!!!

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★ 3

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★ 5

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★ 5

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★ 2

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★ 5

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★ 5

OTF has been a great workout. All the staff and coaches are enthusiastic!

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★ 5

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★ 5

I love that it is only 1 hour, a full body workout and different every day. I love that I can go to any Orange Theory gym when I am traveling so I can continue to workout. All the coaches and staff are friendly, knowledgeable and helpful at all the locations. It is consistent between locations. I love the performance feedback, booking through the app...basically all of it!

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★ 5

the workouts are different everyday and they incorporate weights as well as cardio giving you a whole body workout.

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★ 5

Wonderful trainers, terrific staff!

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★ 5

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★ 5

I’ve never been so motivated to work out in my life. It’s never the same workout twice and the staff are fun and full of energy.

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★ 5

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★ 5

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★ 5

Great atmosphere, amazing coaches, and life changing exercises.

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★ 4

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★ 5

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★ 5

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★ 5

great hour workout, prepare to sweat

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★ 5

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★ 5

As someone who's easily bored and hates thinking - it's great! You just show up and they politely, encouragingly tell you what to do. With the help of Orange Theory, I'm confident I could suffer significant brain damage and still achieve my fitness goals.

Edit: Someone pointed out to me that this review could be misconstrued as 'mocking' OT. It's not! To summarize, Orange Theory is perfect for people like me who're easily distracted and need direction and encouragement.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love the community and the great workouts!

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★ 5

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★ 5

Life changing approach to working out. Engaging & interactive!! Motivating & energizing!!! Cleat & concise plan. I finally understand & "get it" really!!! Thanks so much to the creators, trainers, & staff!!!!!

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★ 5

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★ 5

I like that there is always a coach there to push you! It is also so nice that you walk into a new workout each day.

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★ 5

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★ 2

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★ 5

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★ 5

Excellent staff, coaches, workouts, and atmosphere. All the coaches provide the 1 on 1 focus you need during class while maintaining the group fitness atmosphere while giving you the ability to your own level 10.

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★ 5

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★ 5

I like many things about the classes. 1) the high quality coaches. Their instructions and how they present them is very motivating. Especially Kameron. The pitch and tone of his voice really keeps me trying to go just a little bit further. 2) I really like the structure of the classes. Each day is a little bit different than the day before, but similar to each class that I can know what to expect. 3) friendly front desk staff. They’ve never failed to greet me. After a month or so of going I feel like I belong there. 4) convenient: I live 1.5 blocks away. 5) Metrics. Being able to visually see how my workout is going. This helps to both motivate me and pace myself. My fitness level has definitely improved in the 3 months I’ve been going to OTF.

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★ 3

I joined this studio because there isn't a studio in Southern IL. I love the workouts, Alec and Kristina are great coaches both are genuine and very helpful. Laura is a very energetic coach and plays great music. Monica the regional manager and Elmo are awesome but Meghan the local manager lies profusely! Everything is a hassle, she needs a different job. She isn't helpful or truthful at all. I feel sorry for those under her leadership. Horrible leadership, absolutely horrible!

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★ 5

OMG!! This place is life! Walking through the door U feel the excitement and energy of what you're about to do!!
Crazy fitness is the best Fitness! It works!

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★ 4

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★ 3

Okay place. No where I would go regularly or get s membership.

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★ 5

Incredible workouts, experience, and staff. This is also a community in and of its own. All of the coaches are extremely good, but Coach Devon is hands down the best.

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★ 1

Worst receptionist and not to mention manager she has done nothing about it. They get paid to be rude and be on phone.

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★ 5

Elm from the front desk is amazing! The coaches were absolutely awesome and the workout great. I enjoyed coming here (as I don't live in St.Louis) and I would love to come back.

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★ 5

Great workout. Nice people. Will be back when I am ready to join.

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★ 5

Parking kinda sucks but the coaches here are worth it and it’s really close to my house.

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★ 5

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★ 5

Vibrant atmosphere...beautiful workout space.

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★ 5

Lots of workout times and great staff!

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★ 1

I had nothing but great things to say until I tried to cancel my membership. I cancelled my membership on December 12th 2017 and every month after (going on 5 months) I still get a charge to my card which totals $645 that I have been charged since cancelling in December. I have no idea what it is going to take to cancel this membership. Quite honestly I am about to ask my credit card company to issue me a new card. Not to mention when I do call and don't get a voicemail I am promised to be called back with a resolution and that has yet to happen. It really sucks because prior to this I would recommend OTF to everyone I know.

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★ 5

The Studio Manager is the best!

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★ 1

Be ready to sign up for classes weeks in advance and be charged for everything. Good workout but not worth the hassle of sign up and cancellation. You’ll also never get your workout summaries sent to you as promised, and the staff isn’t willing to help unless you are someone new signing up.

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★ 3

Effective workouts and excellent trainers. Definitely below the average customer services after you sign up.

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★ 5

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★ 4

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★ 5

Love the workout, this location is on par with all
Others in the country. Try it!

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★ 5

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★ 1

Contracts you to an agreement and continues to charge you without calling back or following up with customers.

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