★ 5

I’ve always had great experiences at this location and management (Sarah) has gone above and beyond on multiple occasions to resolve any issues I’ve encountered.

Source: Google

★ 1

I came in ready to purchase a day pass, but the staff insisted I download the app instead of taking payment. This felt absurd, even a fast-food restaurant doesn't force an app download just to buy a coffee. This is a clear push for data over customer service. I left without working out.

Source: Google

★ 5

Went there at 5 am on a Saturday, only a couple people in the place. I’m
From out of town and had no trouble checking in. The place is huge and has machines I haven’t seen at any other planet fitness. Had a great experience.

Source: Google

★ 2

Every single time at night there is no one at the front in order for me to be able to check in to the Black card perks, what’s the point of the black card then?

Source: Google

★ 1

Updated: I tried my best to be mindful despite reading the many reviews advising gym goers to be mindful but I pride myself in experiencing things for myself in understanding that everyone, and everything is different for different people. Unfortunately, I have become victim in the “Sarah effect”. I’ve noticed many excuses being made for her in the replies by the facility but I would like for you all to factor in, that everyone is not lying and someone has to be telling the truth if not all of us. From my experience this woman seems completely insufferable. Misinterpretations and confusions are natural, but what I’ve noticed is that when the confusing scenarios present themselves, instead of offering concern, mindfulness, and apologetic or affirmative action… she prioritizes her ego and chooses to combat and challenge. Most people in power are so disconnected with their emotional side that it becomes difficult for them to see people on smaller scales. Their use to dealing with so many people under them that there minds become robotic and it becomes difficult see yourself in someone else’s shoes or circumstances. I believe she doesnt feel subjected to the natural self awareness we all have to undergo as humans who share a world with different humans, so she continues to make the exact same mistakes. In her position, they are possibly just viewing the numbers she’s pulling in on a logistics basis and no one above her is seeing the need to accurately assess or modify her behavior if they are seeing the same numbers overall. However, her continued behavior of picking out certain individuals to verbally humiliate is not okay regardless, are indicative of the promises made by this company.
She witnessed me signing up for a membership through my insurance, I even left a positive review about it, mainly for the trainer and the young man assisting. When arriving i stated extremely clearly that I wanted transfer gyms and the sign up would be through my insurance plan. She even overviewed the screen to make sure the young man was able to navigate through it accurately, and she overheard him asking me for a gym code, she was right there during the entire process. It was not indicated by the associate nor reviewed by her whether or not I was explained the specificities in checking in knowing that they differed from the regular process. Also, if I’m signing up to transfer locations and I’m being told at the end of signing up that I’m “all set to begin” why would I think that I was doing something wrong. My second time going to the gym, she was present, I scanned the badge believing it went through, and again, no one corrected nor felt a need to readjust my actions. I informed the young lady I was interested in a new orientation group, she said, “absolutely I can get you in at 5:30pm I just have to enroll you… come back up to the desk closer toward the time and I got you.” So this is two times she’s witnessed me attend the gym without specific detailing of how I should sign in.
My third time entering however, she noticed me scan the badge. A sweet young lady looked at the screen but never looked back up to me to indicate anything. Before I can inform the associate that I had a one one one session, Sarah looks at her and instead of again, reconstructing the matter in a positive tone or manner, she says to the young lady “well if you won’t handle it I will” ! She looks at me (there’s clear confusion on uncertainty on my face due to her abrupt reaction), instead of her explaining or reassuring that everything was okay before detailing the minor issue she bypasses it and says “Look, imma need you to check in by name next time you decide to enter this gym because you’re messing up my system, and you keep doing it.” Remember,I’ve been there twice before and she was present both times and never thought to check in about it at those times, but she’s making it clear that she’s noticed it prior by specifying in her own words that I“keep doing it”. I’ve run out of space,but she continued to cut me off, be accusatory,and very dismissive.

Source: Google

★ 1

The tanning beds AND the floors in them are always dirty. Locker room floors are as well. I found dirty socks, a tag, and false eyelashes in the floor in the family locker. Whoever works in the middle of the night (it’s not just one person it’s every person that works at this time) is always no where to be found. I’ve sat waiting for staff for 30 minutes and walked around searching so I could use the tanning bed before. When I’m doing cardio I’ve seen a handful of people walk in and waiting at the front desk so long they just walk out (obviously they needed something) more than once. I’ve been there for three hours and not seen staff the whole time except briefly when I walk in. It’s always male stuff never noticed a female working these hours. I’ve come to the conclusion they’ve either left, doing drugs in the locker rooms, or fell asleep in the shower. I’m writing this review in the parking lot and from the time I walked in about two hours ago, haven’t seen stuff the last hour even from the lot still no one. This is actually the worst planet fitness I’ve been to, the newer equipment means nothing if the gym is filthy and stuff isn’t present. There’s better machines for the black card members in other gyms that Brentwood doesn’t have as well. I cannot believe I still haven’t seen anyone that works here this has been going on for MONTHS since I’ve been going to this location I’m sure it’s been going on way longer though. Probably the reason those kids tried to hold it up because it would’ve been easy. What is going on here ? So strange.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

My new gym love this location

Source: Google

★ 5

I absolutely love the Brentwood location. It is very clean and welcoming. Sarah, the manager is excellent I left the Overland location because it was not accommodating and super cold in the winter time. I am so happy with the change!

Source: Google

★ 1

The manager Sarah "Elizabeth" is extremely unhelpful and rude with an out of town guest. Not welcoming at all. Patrons were also loud and seemed like an out of control environment.

Source: Google

★ 1

Terrible location!!!

Source: Google

★ 3

Source: Google

★ 1

I never been so disrespected at a Planet Fitness in my life until TODAY at the Brentwood LOCATION!!!! I was going to let it go but looking at the previous 1⭐️'s I see the manager does this often! I been doing my same routine workout there and today was the special day I was literally harassed! As I'm wrapping up my workout , some chubby guy came to me with super sass to tell me I cant do workouts, which is yoga( stretching between my workouts). I responded cool I was finishing anyways. So he continued with his sassy energy telling me also I can't have my gym bag with my water and gym rope, and resistant traing band that was placed under the bench out the way. At this point I'm picking up nasty negative energy. I again responded , " ok" good to know I'm leaving and I will leave a review about you unprofessionalism I workout at all the planet fitness and this never happened to me. He responded " they're all dirty" lol. Then Out of no where this lady with orange, blonde, strangely hair inserts herself with this badass macho man attitude saying "is there a problem"( I was so trying to process what was japowning I didnt get his or her name, but by the looks of it on the reviews, pretty sure shes Sarah!) And the guy was big. I then explained to her what he was saying and I was leaving anyway and that he literally said the same thing five times and I was leaving. I kid you not she said " you can leave"!. I said I am! I still in shock, it's so surreal that I'm still processing did this just happened! I'm honestly not mad at the guy as much because I think she plotted him to approach me. Will not be going back to this joke of an establishment!!!!!
Also I'm a guy, this is my friends account that forced me to write this because I was just going to let it go and move on about my day!
And definitely thinking about going to Edge Fitness or crunch time!!!!

Source: Google

★ 1

This gym is so big and so nice, but the general manager Sarah R is unbearable. She is not nice when you walk in & she is all about going around the entire gym enforcing "rules." Rules are rules & are meant to be respected I get that but her approach is terrible. She makes her co-workers uncomfortable you can just tell, & her vibe is awful. She doesn't have open discussion with the gym goers and her first approach always is "you can leave," she's on a power trip. I've seen this happen several times now to several customers. Enforce the rules but have a better approach. Everyone deserves to be treated with respect.

Source: Google

★ 5

Great PF location, variety of machines with multiples of each. Spaced out to where it doesn’t feel crowded. The Hydro massage chairs are my fave!

Source: Google

★ 5

Love pf. Great staff, equipment, accomodations and atmosphere

Source: Google

★ 1

If you’re comfortable wearing crocs while working out, this isn’t the place for you.

Source: Google

★ 5

The equipment is top notch. I usually go to the chippewa location, and they often have broken quipment, the usb ports are all rusted, no unique equipment. South county/lindbergh PF is a little better, but still has mediocre equipment and a very young, "gym-bro" crowd. Brentwood PF feels like a totally different gym! This location is SO much nicer! And i even *prefer* a more old-school gym feel, but the equipment here is SO nice! The treadmills and stair masters have the quick-select buttons so you can go from 1mph to 3mph or 5mph with one button (same with incline and stair master adjustments), rather than having to press "up" a million times while youre running. They also just got a new bike that uses your arms too (cant think of what its called) and i believe they got a new hack squat machine too. Everything about this location is newer, nicer, and cleaner than any of the other PF locations. Even the day-use lockers are better and use a different lock system thats quicker to open, and the snack selections are great too! The automated refrigerator is super cool! Literally LOVE this location!

Source: Google

★ 5

Source: Google

★ 1

Seems like a pretty nice place but was a little put off when told to change my shoes even though I wasn’t working out at the time saying that I can’t get to the locker room in sandals. I’m like so from the massage chairs I can’t use the restroom or go to a shower without closed toed shoes and he said yes. Young black man short hair here at 8am on 8/3/25. I looked it up and the hardwood is called the transitional zone which is not part of the gym floor where you need closed toed shoes. Whether he should look that part up or not I think there may be a lack of common sense in application of the rules even if that wasn’t expressly allowed as safety is one thing but needing closed toed shoes for the bathroom or shower just makes so little sense I knew there had to be a rule to look up.

Update… I spent an hour watching 3 of them mostly stand around after that and plus can’t use the tanning unless I buy their eye protection they can’t prove I will use in the room so I could have grabbed the ones in my car but I was just irritated and left instead.

Source: Google

★ 5

No complaints.

Source: Google

★ 5

Awesome facility. Very clean and the staff was very very helpful. Thank you.

Source: Google

★ 5

My first time at the Brentwood facility. The only problem was signing in. The attendant typed with one finger so I was watching and waiting for a long time. After that I got to workout for 30 minutes aerobics and one set of arms and core. The equipment was in good shape and about 20 people were there. They have complete sets of equipment in about 4 locations but I didn't know that this time so I waited for 2 when I could have gone to another area. I really liked the free underground parking and the elevator. Most people used the outside parking lot.

Source: Google

★ 4

Source: Google

★ 5

Super clean, tons of machines

Source: Google

★ 5

This is a very clean, well-maintained store. At every visit, I see staff members patrolling the facility ensuring that everything is in order and that the equipment is clean. I have even observed the manager, Sarah, with a spray bottle and cleaning supplies in hand, touching up windows, doors, and equipment. Additionally, the staff has been consistently welcoming, friendly and helpful.

Source: Google

★ 5

Source: Google

★ 1

Worst gym ever if you are a out-of-town member. You are forced to sign paperwork, giving your name, email etc. I spoke with the general manager by the name of Sarah Rogers. She is so unprofessional and disrespectful and rude. I'm really thinking about ending my membership.

Source: Google

★ 3

Overall gym experience is good as far as a workout and cleanliness. Staff and management is not impressive. When they first opened, the staff was awesome, very approachable and welcoming. There seems to have been a change in people because now there are 3 to 5 staff that stand around at the front counter just having personal conversations and barely focused on customers and if asked questions, majority of the time they do not have an answer. Feel like staff are not trained to work at PF, just a warm body to say you have workers. Not sure why this club needs so many on a shift at once. Many times when you go early, no one is at front desk and the scanner is not sitting out so you either just walk in or have to wait for someone to appear. Why does this club not leave the scanner out to be a scan and go. Been to other PFs and this is not an issue. Again, overall the club is great as far as getting a workout in, just need to work on employees.

Source: Google

★ 5

Source: Google

★ 5

Great gym, what you would expect out of a PF. I will say the Shrewsbury PF locker rooms are better maintained. To make this the better PF I think the locker room maintenance needs a little work especially over night. The locker room isn’t horrible just don’t think it’s up to the PF standards. This location is still worthy of the 5 stars. Great friendly staff.

Source: Google

★ 5

Huge gym, tons of free weights and machines. Great tanning and 24/7.

Source: Google

★ 3

Nunca dejen sus pertenencias en los cajones aún con candados se los roban , ya dos veces que me roban y mi cajón tenía candado con todo y candado se lo llevan

Source: Google

★ 1

PF brentwood no longer a judgment free Zone. You can no longer has your gym bag on the floor. Puting gym bag in locker or have it on the floor should be optional. What kind of policy is that?!

Source: Google

★ 5

Accidently locked myself out of my locker and a gentleman came over and assisted me with a smile. A young lady also helped me with understanding the vending area for a drink with a smile. Always greeted with a smile and seen off with the same smile. Great experience!!

Source: Google

★ 5

I will not stop raving about this location! I don’t know where to start! First off, I am so incredibly grateful for this location as it is extremely convenient for me. (I have waited patiently, & sticking with planet for years knowing EVENTUALLY they will open in this area!)

The second I walked in I was greeted by Dariana. It was my first time in & not gonna lie, I was feeling a little nervous navigating some new turf. (I thought it was 2 stories, 1 is even better.) She took such good care of me & showed me a tour of the black card spa & explaining me the different types of tanning beds & what they have to offer after I did a quick round of looking around the gym myself. She was so willing to accommodate everything I needed & really took her time with me.

The whole staff is truly so kind & inviting. Everyone greeted me & made sure I was taken care of my second visit! It was great to see Dariana again. 🥰 I wish I could get everyone else’s name but it was only hers & Christian’s I got. I feel like the employees actually care about my well being & visit to make it enjoyable. They’re so personable. This has been my favorite location out of all of the ones I have visited in Saint Louis. It is so clean & has ALL updated machinery as well. Thank you planet team, I am so excited to continue my health journey with you all!! 🩷

Source: Google

★ 5

I love it! Nice and big and has so much space. So glad there is a PF close to me now

Source: Google

★ 5

Source: Google

★ 5

Nice, clean, newer, planet fitness with friendly employees

Source: Google

★ 5

Brand new! Love it

Source: Google

★ 5

Source: Google

★ 1

Source: Google