★ 5

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★ 1

its business and some employees are rude

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★ 4

The only thing is you all not 24 hours

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★ 1

I used to attend The Edge Fitness in St. Ann regularly a couple of years ago, and canceled my membership before moving out of town. At the time, I was told everything was taken care of. Months later, I suddenly received notice that my account had been sent to collections. After looking into it, I realized I had forgotten to update my automatic payment when I switched bank accounts a few months before I canceled. While that mistake was mine, I was never informed of any unpaid balance at the time of cancellation.

I paid the full balance, including hundreds of dollars in late fees, and was assured my account was completely closed and settled. However, over the last two years, I’ve continued receiving messages saying I still owe money. Each time I called, I was told my account showed no balance owed and that the issue was resolved, and that I shouldn’t receive any further notices.

Despite this, yesterday I received yet another email claiming my account had been sent to collections, even though everything was paid off two years ago. The front desk staff have consistently been polite. However, the repeated billing errors, conflicting information, and recurring collection threats have been extremely frustrating. Especially since the calls can be a lengthy process.

This experience reflects a significant gap in their billing system and communication. I’d strongly encourage members to monitor their auto-pay each month to ensure payments are going through correctly, as it may not be communicated until you're sent to collections.

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★ 5

Great place!

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★ 5

Great place for a workout. The best staff they are always happy and positive. Very clean place even in the locker room.

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★ 1

With the other gym club being new in town and attracting new members, you would think Edge Fitness, particularly Northwest Plaza, would consider leveraging their customer service skills - but no. Instead of being a friendly and welcoming environment, which many of us have called this our safe space has become unbearable. Let me clarify.

The folks who make our shakes are extremely nice and pleasant however; the management - not so much. One manager in particular micromanages guests. How do you micromanage folks who are paying their monthly/annual dues? The “new rules” are insane. We aren’t allowed to use the turf unless we have shoes on. Now, the floor, I can understand that. But the turf is made for us to do self-led exercises such as: yoga, stretching, Pilates, etc. Additionally, we aren’t allowed to bring weights to the turf even though there are weights already there for us. Also instead of walking around greeting guests and building rapport (which is customer service 101), this manager patrols the area and issues out verbal citations on what we aren’t allowed to do anymore . Please feel free to search Edge Fitness or gym on social media and you’ll see how other Edge clubs across the country have allowed guests to use the turf freely.

Closing statement: the decline in memberships is not due to the other club, it’s due to management creating a hostile environment.

PS. I know it may be a little too early for a New Year’s Resolution but I hope Northwest Plaza will consider adding “becoming customer friendly” to the top of theirs.

Source: Google

★ 1

WORST GYM EVER! DO NOT PURCHASE ANYTHING FROM THEM! i went to this gym as a guest and loved it at first so i bought a membership and i knew the yearly contract i signed, you have to pay the gym for that first year and cannot change the membership or cancel, cool fine. I barely ever went to this gym while having the membership but still made sure i made my monthly payments for the year. When that year was over they renewed my account WITHOUT PERMISSION, i never signed anything agreeing to this. i emailed, called, and went up to cancel my membership and would get pretty much no response. they continued to charge my account disregard me the whole time. I disconnected my card info so they could no longer charge me but now they’ve just been harassing me to pay them like over $400 claiming i owe them late payments. I DONT OWE YOU ANYTHING, ABSOLUTELY NOTHING. worst customer service and it’s just a scam, i’ve documented everything for legal reasons and i know my rights, they are taking advantage of people and im not the only person. I also 100% bet they’ll give some stupid response to this review about how they make the rules very clear ect. i don’t want your automated responses. Again never purchase anything from this establishment.

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★ 4

Great gym, Workers are nice besides the managers. They harass people

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★ 5

The review below me , Posted by "Erin", was clearly ment for the St. Peter's location. I wish google would let companies remove false reviews of people who havent been to the location that they are reviewing bombing.

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★ 1

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★ 5

I wouldn't go anywhere else!! So many awesome amenities like an only women's gym, movie theater, smoothies, kids club, tanning, sauna, and amping other things massages. I was amazed at the customer service. The staff remembers your name and goals from the first day! They have a cleaning crew that works the whole time so everything is always clean. The classes are awesome as well. Great atmosphere. Very relaxed. I'm so happy I made the choice to come here over all the others.

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★ 5

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★ 5

This is a great place to workout and relieve all your stress from everday life. I really enjoy the versatility of the gym from the use of the equipment, classes, and/or the connection built by those who have a come goal either its weight-loss or building muscle whatever choice...to be physically fit is everyone's journey to becoming a healthy 'You.'

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★ 1

Signed up for 1 year, I just found out they’ve been charging me for an additional year. I have depression and anxiety and now I’m 360$ dollars short because apparently we cant cancel through email so they make it even more complicated to close out by making us physically come in to cancel.
They dont send you emails saying they are extending the original agreement, you just get robbed.

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★ 5

Overall good gym. A little pricey compared to other gyms in the area but the equipment is fairly new, staff is great, good shakes. You can spend hours at EDGE fitness feeling great. I never had an issue besides some one or two people who take up 2 - 3 machines at a time. Anyway good gym 👍

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★ 5

Absolutely love this gym! What started as the 3 day free trial, I ended up getting a membership the 2nd day lol! The workout areas and the bathrooms are clean. Very kind and considerate staff always insuring that you’re taken care of. Thank you Edge keep up the good work 😊

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★ 5

I’ve only been with this gym for one week and oh my god I found my home!

I start personal training with Brandon which I can tell he is going to get me where I want to go with my health and fitness. I will update this review over time.

But the true star of the show is Yuriel Merriweather! Spin class instructor!

Kyle my membership advisor inspired me (unknowingly) to take a rhythm ride spin class by mentioning he was taking one after work that day. Shoutout Kyle, you’re amazing too!

I walked in to that spin class at 5:30am and Yuriel immediately introduce herself and welcomed me as a newbie. She checked my bike and told me to take my time. She was MAGNETIC! Her class was phenomenal. Even though I completely came unprepared not knowing how it’ll go, with a sore butt and my shoes killing me, I said “I’m totally coming back”

I haven’t felt this excited to exercise in a long long time. I never thought I’d be the type to take a spin class, let alone come every chance I can now. I went straight home and ordered my spin class equipment, because nothing is stopping me from joining Yuriel for rhythm ride. Give this girl a raise and some respect on her name 👏🏼

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★ 5

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★ 5

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★ 5

Best gym ever!

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★ 3

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★ 5

Everyone Mary at the St Peters MO location is our SUPERHERO SUPERMOM she always goes above and beyond she is amazing! All of the St Ann St Peters Shrewsbury employees are spectacular gratitude for always going the extra mile for all of the beautiful members EdgeCinema Rocks! Shalom

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★ 4

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★ 5

Lou is literally the best!!

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★ 5

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★ 1

Absolute worst experience ever... this experience was so horrible the staff is completely rude. The good customer service is a inconvenient to their time. Wanting to socialize with each other the young lady who was a manager she was more concerned with preparing to shut down . Half of the machines were out of service so if you're an adult just coming to have a down time to just of just enjoying your own company you're better off staying at home. I've traveled a lot and when I can say this has been the worst experience.. she explained to me that its family owned. Well hopefully the young people working there are not family members they take no pride in being a part of a company that their family name is backing.

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★ 5

The Monday night Zumba class is so much fun and the instructor makes it feel like a dance party. The Monday night Strength Development class has helped me gain muscle and the instructor encourages everyone the whole class. Tuesday and Thursday Night Xtreme Hip Hop is an amazing class. The instructor is amazing at making sure you feel comfortable doing the steps but she also makes sure you have fun while doing it. Wednesday night Rhythm Ride class is great too! the music choices and added moves help it not feel like your just riding a bike. The Rhythm Ride instructor on Wednesday nights is great at making you feel like you can keep going and push yourself. I love coming to Saint Ann for my workouts, They have a great team of instructors there!

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★ 1

Extremely predatory business practice. I’m a fitness manager myself. So I like to think I understand a little about running a gym. I signed up in July of ‘24 and enjoyed it at first, nothing about the gym (besides the lack of Olympic bars) is below standards (unless you count the always leaking water massage bed).

However, in February I asked to downgrade my membership from multiple locations to the single as I wasn’t using any others. I was informed that that violates my contract which I hadn’t been aware of, and I’ll take that one as my mistake. What upset me, was being told I could come back in June in order to make any changes that would apply the next month once my contract was up.

Great! On June 30th I walked back in and was given the runaround. A sales manager told me that because it wasn’t a month before my contract ends, I’m not able to put in any changes (I just wanted to cancel at this point). It turns out they delayed my first payment until August, therefore, are not considering June to be my month prior anymore. Even though it was only one day until July.

Upon further research, I discovered they will increase your membership by $5 a month after your first year unless you verbally tell them to lock in your rate (further verify that one on your own)

Now, my “official” first payment was taken August 26th. I’m going in before July 26th to see if they give me the runaround a third time. Wish me luck! And don’t go here unless you want to be punked by a large and greedy corporation.

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★ 5

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★ 5

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★ 4

I love the low cost, clean bathroom, shower room sauna. Someone is always there to greet you when entering the club. The theater even though it can be a better choice of movies, But yet it's still there. And the massage bed. So for the low cost and it being affordable for me, I appreciate it.

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★ 3

Just another predatory gym that will give you the run-around when you want to cancel. To cancel, please give a 30-day notice at your home gym and make sure they put it in the system. Don't listen to what any other location tells you about the 30 day notice - they can NOT put in the notice for you at any other location regardless of what they say you have to work with your home gym.

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★ 5

I recently visited family in the Saint Louis area and stumbled across The Edge Fitness Club! As an avid gym-goer, I was initially disappointed because I thought Planet Fitness was my only option. In fact, I was ready to do push-ups in the hotel! But when I found The Edge Fitness, I was beyond relieved—they definitely did not disappoint! No shade toward Planet Fitness, but for my level of fitness, I crave more stimulation, and this gym had all that and so much more!

The friendly staff, variety of equipment, and plenty of space made it a fantastic experience! Plus, there are saunas, a dedicated care area, and even a private women’s-only workout space! A big shout-out to Luther—he made sure I was well taken care of and gave me a fantastic layout of the gym. What an amazing find!

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★ 5

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★ 5

I absolutely love this place very courteous staff.

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★ 5

One of my favorite peaceful places. Dry sauna. Healthy people getting even healthier. Love it.

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★ 5

My first time visiting this location and my baby was handled with care i dearly appreciate it.

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★ 5

I love most things about the edge fitness! The only issue I have is when is broken machines and equipment. It’s very, very disappointing when clients pay each month yet machines and equipment aren’t fully functional. I’m considering canceling my membership.

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★ 2

I am a senior and had been there about 3 years and decided to cancel for some issues. I asked questions 2x’s about it and was told it wouldn’t renew. They left out that I need to sign something to cancel. I know the contract states we must do this. But, when you ask 2x’s much prior and they leave out the part about signing something when you talk to them, not good! And a couple days after we found the next charge… too bad!

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★ 5

I have been going a little more than a month now. There are so many pieces of equipment to choose from. I really like the ladies only area for a smaller, private work out experience. It is super clean! The team members are walking around cleaning all the time. The staff is very friendly and eager to show you how to use a piece of equipment if you don't know how. And the protein shakes they make behind the counter are excellent!

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★ 5

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★ 5

Great place to workout

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★ 5

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★ 5

The staff was so nice and helpful. It was our first time going to the gym. We we nervous about what to expect and the staff was very welcoming and made us feel comfortable. We had a great experience. Thank you very much!

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★ 5

My workouts are always amazing because i am always greeted by Kaylee 🩷 best front desk!!

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★ 5

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★ 1

If I could give 0 I would, WHATEVER YOU DO NOT AGREE TO A MEMBERSHIP. IT IS A SCAM!! I have been trying to cancel my membership for months and they keep charging my account. I've spoken with the reps at the front desk, called payment processing company, and emailed and charges are still being attempted. I had to pull all of my funds from my account and they tried to pull again this morning. The front desk people are especially rude and don't care and I would NEVER do business with them again. DO NOT SET UP A MEMBERSHIP. TRY PLANET FITNESS OR CLUB FITNESS JUST STAY AWAY EDGE.

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★ 5

I just like it’s an easy gym to get to with multiple equipment to use for exercise and has a daycare for the children to enjoy while their parents workout.

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★ 5

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★ 5

Love this gym. Great and affordable and everyone is so nice and friendly especially Lauryn C. who is so helpful and knowledgeable. Highly recommend The Edge.

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★ 5

The Staff are so friendly. The shakes taste great too. The people here make me feel at home, especially Ty and Tony when they welcome me at the front!

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★ 5

If you’re looking for a home gym, this is the spot. I love the women’s gym, If I’m doing upper body day and don’t need heavy weights I go there. It’s brings me ease even on my lower body days knowing I don’t always have to be in the big open area. The staff is super nice and accommodating too, I feel like I’ve grown co-working style friendships with many of them.

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★ 5

Every here is so sweet! I love the staff, they’re always super helpful. They practically fight over helping us, haha. I’ve never felt more comfortable at a gym.

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★ 5

Definitely a step up from other chain gyms. We’ve considered switching for convenience, but refuse to because the staff feels like family. Every time we come in we’re greeted with smiles, daps, handshakes and an outpouring of love. I’m not sure I can exceed a fitness goal that would make me want to seek other gyms. I love it here, 10/10, highly recommended.

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★ 5

Ty is the best the environment is awesome every one is willing to help.

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★ 5

The staff are just great. Especially the young kid Ty. He's always going above and beyond.

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★ 5

Ty is awesome and always helpful when I have a question about the equipment. He also gives me tips on how to reach my fitness goals!

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★ 5

The staff l at the St. Ann edge is great, front desk staff greets everyone .

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★ 5

Luther and other personnel are so friendly, engaging and always smiling. They seem to always be ready to help and lend a helping hands

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★ 5

Luther and Ty make me feel at home and know if I have a question I can always get edvise from them

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★ 5

The place to be Luther shows love

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★ 5

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★ 5

Been coming here for over a year. Love the gym and the staff here is amazing. Shout out to Luther, TY and Dion. They keep you motivated and encourage you. Definitely recommend this gym

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★ 5

I love going to Edge fitness because this gym is close to my house. And also the thing i like is when i met one of the staff name Ty, he is very friendly, approachable person and the minute that I enter the door greet me with smile and saying if I need help dont hesitate to ask him. Having this kind of person in the company make the guest feel safe and happy while we are working out.

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★ 5

Customer service is excellent very engaging and motivating. Very clean polite and energetic service. Top tier employees and gym.

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★ 5

Ty and Luther got the best customer around!! 5 star employees!!

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★ 5

The Edge Fitness Clubs St.Ann is a wonderful place very diverse, i felt very welcomed especially as an associate named Ty who has really reached out to make me feel welcomed and wanted at The Edge.

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★ 5

Ty muy bien ayudar muchas personas

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★ 5

Amazing clean gym.Very nice staff especially,Luther.

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★ 5

I like the high ceilings

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★ 5

My boy Luther keeps the vibes good at edge💪🏾

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★ 5

Love this place and Luther and Tyrol are my favorite people there couldn’t imagine the gym exeperience without them

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★ 5

My experience at edge is a great one. Been here for two years now. I would like to mention The employee: Luther at the front desk area is a great guy he is so welcoming and knowledgeable. Always ready to help and explain workouts or don’t make no one feel discouraged to ask a question. Aye that man there is a great employee he needs a raise

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★ 5

Kaylee is really nice and makes good shakes

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★ 5

Ty is the man i lifted with him a ton over the summer super nice and kinda has a dumpy

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★ 5

I love this gym so much. Tyroll and Tony make it an awesome experience each time I come in. They never fail to greet me, and always offer to answer any questions I have over the machines, protein shakes, membership upgrades, and much much more! I love Tyroll and Tony, and they’ve made the last year awesome for me.

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★ 5

This one guy Ty, seemed like a super cool dude and was very helpful with the questions I had, 10/10 worker, deserves a raise

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★ 4

Really nice gym. Can be a little crowded at times but great equipment and classes. They also have a woman only area that is nice as well.

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★ 1

Charge extra without informing. Don’t work with customers. Over priced. Definitely do NOT recommend.

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★ 5

Love this gym. Great variety of equipment and amenities

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★ 5

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★ 5

If you want to burn calories and get physically fit and have fun exercising Andre, Kim, and Shontae are the classes to attend! Andre teaches Zumba on Mondays and Shontae teaches Cardio Dance on Thursdays at 5:30PM and Kim teaches Zumba on Saturdays at 9:30AM.

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★ 2

Nice gym, but try canceling….IT’S SO DIFFICULT! You have to call a 888 number and they only allow you to cancel if you are sick or you moved. Otherwise you have to pay out your contract! I didn’t even know I signed a contract. It’s easier giving blood than cancel with these ppl. So what if a person can’t afford it? They could care less!

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★ 5

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★ 1

They will never leave you alone once you end your contract. I moved out of state and have asked multiple times to be taken off solicitations and they keep sending. So expect to be harassed until the end of time if you ever join.

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★ 1

I am constantly receiving marketing/solicitation emails from staff, and there is no way to unsubscribe from the emails in violation of the CAN-SPAM Act of 2003. I have replied to their emails but I have received no response and continue to receive the emails, which means they are either ignoring my requests or do not monitor their emails. This is unacceptable and your employees need to follow the law by putting an unsubscribe link in the emails. This is getting ridiculous.

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★ 5

Best Gym Around! Love them! Clean and great service. Great classes. And love the Sauna & women's only area

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★ 5

Love the upstairs

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★ 5

Generally go to the gym in St. Charles, but went to a class at this location to find out is just as close and a great facility! Continue to go back regularly.

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★ 4

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★ 5

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★ 1

At first I used to love the gym. But now I’ve been having an issue where the gym is constantly trying to charge my account $300. It’s been going on for about a month now. I’ve called but never received a call back. They seem to be too busy to tend to me. I almost want to think that it is a racist thing and I am being ran away. To be more specific I joined the gym at Saint Charles veterans memorial. The billing department doesn’t know anything and lets the gym take care of things . The gym manager only tells me that he has to email corporate but never calls back. I was promised a check in the mail but never received it. Nor will customer service/corporate get back to me. Highly disappointed. These charges come through my bank about every 3-4 days. No explain no refund. Join a different gym

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★ 3

Look this gym is amazing, I love all the people, equipment, staff, etc… but PLEASE change the playlist. As a member who comes 5 days a week, I can not stand to listen to the same playlist with the same 20 songs, that might I mention, are EXTREMELY annoying songs. And I know what you’re thinking. “That’s why there’s headphones” well you guys play your music so loud that I can still hear it regardless of my headphone situation, to zone it out at all I have to blast my music full volume, and then I’m leaving the gym half deaf. It’s really not that hard to just change the playlist I’ve been coming 5 days a week for 2 years now and it’s the same, stupid, annoying songs every single day. Simple fix and I’d be willing to bet your poor employees that have to listen to the music 8 hours a day 5 days a week would heavily agree with me on this.

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★ 5

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★ 5

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★ 4

The equipment when it's not down for long periods of time. The Sauna.

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★ 5

Edge fitness club is the best gym ever

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 3

I’ve been going to The Edge Fitness for three years now. I really love it, but within the past three months, the sauna has not been working properly and it’s very discouraging.

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★ 5

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★ 5

The trainers that facilitate the Edge Strong classes are motivating and kind. I attend Amber’s classes the most as it aligns with my schedule. She is very encouraging, helpful, and attentive. Alison and Robert have also been wonderful to work with. When I attend these classes, my workouts are extremely productive! I walk away feeling accomplished and motivated to return. I also enjoy the Yoga class and wish yoga were available more evenings and weekends. I’d love to go from an Edge Strong workout to Yoga for cool down. Overall, all of the staff is very kind here and I highly value the various classes to attend.

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★ 5

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★ 5

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★ 3

My feelings were divided when I went in. It was about 6 pm. The area was jam-packed with people exercising. I don't see any equipment where I can start my workout routine. I had to leave.

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★ 4

plenty of help to build my strength of recovery from knee surgery.

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★ 1

EDIT: Unfortunately, I have to redact stars until this gets amended. I went in person to change my membership in September, I wanted to go from Edge Fit to basic because I'm in a tight financial situation. I sat and talked with an employee and watched them edit my membership and monthly payments on their computer. And yet, I've been charged the Edge Fit prices for the past 3 months. It is ridiculous to me that I had specifically gone in person because I knew in advance it was impossible to do over the phone, and they still failed to properly change my membership. It should not be that hard and misleading to do this. They have made no offer to recharge me this amount, just told me it will cost $56 to change my membership.

Original: I love this gym and this location specifically. Switched from the St. Peters one. I'd recommend the cheapest membership level, it's really not a bad deal aside from the $100 or so sign up fee. Then there's a $50 annual but I've been to other franchise gyms for more and for the $11/month here it's definitely worth it here. Can't speak to the benefits of the higher tiers.

Fair warning, I've heard the cancelation process is tricky. If you're going to move, make sure you cancel beforehand because it needs to be done in person, and time it so it's 30 days before your next payment. I do think it's a bit scummy to make their contract that way, but I don't really think other gyms are better.

Only other complaints is that sometimes things are down; whole first week there they were out of wipes. I really wish they'd switch to rags/paper towels and spray bottles like we had at Club Fitness, the amount of wipe waste has to be crazy. And then that they aren't 24 hours. With how busy they usually are, I really think they should be 24hr.

On the other hand, what you get for it is definitely worth it. While it's often very busy, there's an amazing range of workout equipment and it's not hard to wait for what you need. Really great when you find the low-traffic times (1-3pm is what I've found). Great free weight area, lots of machines, a cushioned floor for stretching and other kinds of workouts. Even a couple weight sleighs and ropes. And the cardio THEATER with treadmills is genius. Just wish they had subtitles. My other favorite thing is decently priced protein shakes. Not junk food like I've heard of Planet Fitness having. And I've only interacted with wonderful staff members!

Get the cheap membership, get a workout buddy to hold you to your routine, and start working out a couple times a week!

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★ 5

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★ 1

Talked to someone on the phone at 1:52pm on Nov 12th and was told to come in the sign up and arrived at 3:50 and all the membership people were gone. Told the smart-ass working there they should've told me they wouldn't be here before I wasted my time and I wouldn't be coming back to sign up and he told me to have a nice rest of my existence. Great customer service guys.

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★ 5

This is a very good Fitness Club!!
The staff kind and courteous!!!
And I love the HIIT CLASS !!!!
👍🏽👌🏾👍🏽The Trainer is Awesome!!

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★ 3

Overall good experience. Great equipment and amenities like the protein shake bar. Drawbacks are Need to have soap dispensers in showers and most of the hair dryers in lockerroom don't work.

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★ 5

Friendly service, clean environment, and good equipment!

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★ 5

The staff is very friendly. I love using the women’s work out section. I’ve been going here since it opened and it’s been great.

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★ 5

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★ 5

Great gym and facility. Staff is super friendly and will answer any questions you have.

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★ 2

I enjoy working out at this gym but I can’t help but notice the subtle racism. Why is it that Saint Ann the predominantly BLACK edge fitness gym has an excessive amount of flyers that are telling us to not use the lockers past a certain time or that our gym membership will be revoked if we train someone else? I understand that may be an issue but why are there 50 FLYERS in our faces? We get the point. The Shrewsbury location and Saint Peter’s has the same exact issue yet there are no precautions being taken…common denominator is that those areas are predominantly WHITE. The management at this location seems to also hire people who support all lives matter which says a lot. lol.

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★ 5

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★ 4

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★ 5

I joined Edge Fitness not knowing what when and how. I learned to ask and the help I received was so great that its a pleasure to return 3-4 times a week. The employees are the best. thx

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★ 4

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★ 5

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★ 5

Love this place. It is definitely an overdue luxury in St Ann.

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★ 5

Wayyy better service, staff, cleanliness and vibe than that Planet place. PLUS A CINEMA!

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★ 5

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★ 5

Staff are super friendly and they have all the equipment I need!

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★ 5

Always clean, friendly staff, and equipment for everyone. From beginner to athletic.

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★ 5

Kid zone has greatly improved! Love the classes this gym offers and love the women only area!

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★ 1

Beware of their membership contracts! I have moved and can’t user their facilities anymore but they won’t cancel my membership and I have 8 months left!!

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★ 5

Super clean; great zumba, yoga, body pump, balance instructors!

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★ 5

I love it here!

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★ 5

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★ 1

Manager Sam at st Ann location was extremely hostile disrespectful and unaccommodating with no solution when I had a problem storing my belonging. I had just purchased a lock days prior and then it was lost. I had politely asked if the front desk could hold /store my workout bag while I workout. He aggressively said "no, we don't hold stuff, buy a lock". I said can I get a new one or discounted since I just bought one, he refused with no real solution. I then had stored my belonging in my car and rightfully took my watch with me back inside and politely asked him if he store it in a safe location. I felt uncomfortable leaving it in at car or carrying it with me throughout my workout. Again, aggressively refused and I asked for the company policy SOP on expensive items, said Edge has no SOPs and then I asked for a manager and then aggressively raised his voice that he is the manager. As a manager, your only job is to strategically offer solutions in a calm matter. He escalated the situation only by his dimeanor. Manager Sam needs to be coached on how to deescalate himself, problem solve and act like a seasoned manager. Shrewsbury management team is very polite, accommodating and has offered solutions when problems arise!

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★ 1

This is the trashiest edge out of all of them in the stl area. Water fountain is always broken, broken machines, regularly out of the towelettes to clean equipment, today they were out of hand soap on 3/5 of the pumps in womens bathrooms. Disappointing and disgusting. If I could recommend zero stars I would.

Source: Google

★ 5

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★ 1

As with any major franchise gym membership, you have to jump through hoops to cancel. I came in on 8/2 and cancellation was quick, he didn’t give me any details. I was just told “youre good to go”
Next month rolls around and I’m charged again for 9/1. I call and since “I was 1 day short of the 30 day cancellation notice” even though there is 31 days in August, I am charged 2 months of my membership I don’t use. Again, none of these details were told to me upon walking in and cancelling.

Source: Google

★ 3

Average gym. Mostly clean. You’ll find 1 of 2 water fountains not working a lot, lockers broken, weights not put back where they are supposed to be, and hand dryers not working, otherwise it’s fine. I had a personal trainer who was late 90% of the time and talked about his own gains instead of my goals, but otherwise it’s fine.

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★ 5

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★ 4

Nice organizied gym with a big variety of equipment. To long racks of dumbbells. I love the sauna. That's most definitely my favorite thing. Very Friendly staff and good gym.

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★ 4

Challenging and love the Edge Strong class.

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★ 5

Great environment great energy wish they didn't run out of sanitizer wipes so much. They have delicious smoothies

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★ 1

Terrible experience as a first time guest! Front desk is rude and not helpful

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★ 5

This is one of the cleanest gyms in the country for sure! Sauna and showers are well maintained 👍🏾
Way to go.

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★ 5

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★ 5

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★ 5

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★ 5

I have inky been going to this gym since may of the 27th. So far it's better then plant fitness for sure the open floor. Better equipment. The staff is great I like my personal trainer. Alison she is such a great coach and very movational. I did a spin class I did a spin class the second week I start with Deambre Johnson. HE was very nice and understanding. But mannnn what they don't tell you is your butt is going to hurt afterwords. Mu legs were sore. And he understood it was my only first time in a spin class. And man I felt like I could tell him thank you it was hot and he had convinced me to sit down during a small portion but keep going. I love this gym I also like that they have something for my joint pain. It helps me out quit a bit. Also the raspberry lemonade for after work out is 🤤 to die for the pre workout is also 🤤💙 I got the furit punch. Now I just need a good protein instead of the stuff I use at home. So so far 10 out of 10 thank you guys! I recommend the classes 👌

Source: Google

★ 4

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★ 2

They don’t have recumbent elliptical machines so I didn’t join.

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★ 1

I have been attending this location in St. Ann for about a year and a half now and the place has worsened over time with firstly equipment then to restrooms then to management everything here is going in a downward spiral and thats not my only problem. I started off paying $12 a month and the employees and management dont even bother to tell you your account is overdue or expired they wait until theres a late fee to make you spend more money. my account was 10 days overdue and somehow i have to pay $120 if i want to enter again because an employee or manager raised my membership price to $60 a month, which I did not agree to i was charged $12 and 3 days later an attempt of $60, Please do better.

Source: Google

★ 1

Each time I go in I feel like customer service at the St. Ann location gets worse and worse, I needed help making a payment for my membership and the young lady at the front desk had a horrible attitude like she didn’t want to help or was uninterested on helping, and when I had a questions you can tell she didn’t want to help, I’m not sure if it was bc the language barrier but my English isn’t really that bad to understand. But I had to step out for a second bc I was upset that each time I come it’s always been a terrible experience. I finally decided to come back in and cancel my membership. Definitely don’t recommend this location or gym at all.

Source: Google

★ 1

It's an adequate gym. There are multiples of most pieces of equipment which is good since at least 1 of those will be broken at any given time. Reporting in the app resolves nothing and the workers at the front desk aren't able to do much of anything either. Not to mention the hand dryers in the bathroom, the water fountain, and the lock which allows access to the Womens Gym (additional fee room) are also broken most of the time. There is just a low standard of care in regards to maintenance.

Source: Google

★ 1

@EDGEFitnessGym
This gym located in St Ann is one of the worst & I must say racist, we The African American Members have been complaining and emailing for months about a spin class that is taught by Kevin Griffin which is Booked every class with a wait list, to be change to another time that is more convenient for the members however while another class taught by a white woman has 4 people who take her class they refuse to switch the times Sara from corporate is very rude and dismissive I have no idea how they allow someone with the attitude and lack of caring to hold the position she does. They won’t allow any of us out if our contracts no one want to be here & treated the way we are treated

Source: Google

★ 5

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★ 5

Es un gimnasio súper maravilloso súper lindo

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★ 5

Very nice clean and helpful staff.

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★ 1

Came here with the intent to buy a membership, but the sales rep I talked to was horrible and uninterested, so I didn’t even waste my time. I’d recommend the Saint Peters location for better staff.

The star is for the helpful man at the front desk.

Source: Google

★ 1

Sam the manager at the St.Ann location is extremely racist. It’s crazy that in 2024 these encounters are still happening. He also called the GM to the front of the store and she was even more nasty and rude. I’ve been going here for 3 years and absolutely love the gym but is extremely disappointed in the new management.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 1

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★ 1

This why i dont like gyms they are deceptive as hell and misleading you think your signing up for one thing and they have you to sign for something else. Then when you ask questions no one got answers. They allege they can’t give out information for district manager and any other high ups. You call in and say cancel the membership they want a email you send it now someone tell me you have to come in and sign a as cancellation…… horrible place don’t waste your money or time.

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★ 5

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★ 1

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★ 5

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★ 5

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★ 3

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 4

Love this gym. However, it is always the smallest dude in the gym making the most noise. There should be rules against this! Grunting and shouting....It is annoying and distracting! That God I have the Women's Only area where I can walk away from that type of foolishness.

Source: Google

★ 5

I love my gym. Won't go anywhere else. Edge4life

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★ 3

Pluses - Facility is decent, offers classes, and if you ever want personal training, check out Harold. Great trainer!

Minuses - There is a disconnect between corporate advertising and what the gym actually offers. I signed up for the Strong membership (highest price). I received an email to complete my free fitness assessment that included a PT training session, a complimentary nutrition and workout plan, and a free protein shake. I received the free PT session, but when I asked about the rest, no one knew what I was talking about. I was informed by management that they don't offer complimentary workout/nutrition plan and they aren't sure why corporate advertised that.

Source: Google

★ 5

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★ 1

The receptionist is horrible. They used to have the option of bringing as many guests, as we want. They even used to let us in before but she didn’t let me in this morning even though we were just 2 people as guests.

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★ 1

Staff has bad attitude and dirty would give it a 0 if I could

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★ 3

The location is convenient but why is the Shrewsbury and St.Peters locations 24hrs and the St.Ann isnt???. As much as the fees are pay for a decent wage for overnight staff if that's the issue or is it because St.Ann is in North County?...

Source: Google

★ 5

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★ 4

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★ 1

Gym was nice. Bad experience that I had was that I got a message from them 4 months after my membership ended saying my account was in collections but that they would graciously wave my money owed if I signed up for a new membership. Funny thing is, I paid every month on auto pay and got a confirmation email confirming I paid my balance before my membership was over. Just a scam to trick people to sign back up. Because of that reason, I wouldn’t ever come to this gym again.

Source: Google

★ 1

ZERO STARS 0.0
I was one of the original members of this location as I signed up when they had not finished the gym yet and were still working from the strip mall next to t-mobile. I enjoyed the gym but then I was transferred out of state for work and emailed them a letter after I moved from my employer explaining. Since I did not yet have a permanent address (it was an open ended contract job) they would not release me from my 2 year contract. After MUCH debate and frustration, I sent them a letter stating that regardless of my housing status I would not be coming back to their gym and to please cancel my membership once my contract expired.
That was in 2022. Fast forward to March of 2024. I find that my checking account that was attached to this has been overdrawn due to an auto draft from Edge fitness. I don't use that account anymore and there had been enough money in it 13 months ago when I checked last. They took over 500 dollars in just monthly fees even though my account should have been canceled.
Now I cant get the manager to call me. I'll be calling their corporate office tomorrow. I'm going to get my money back one way or another.

Source: Google

★ 1

No greeting welcoming entering the building or exiting. :(
It was Two people present when I entered , &Two when I exited . I guess there conversation was more important, than a warming welcome. Happy Easter Sunday though.

Source: Google

★ 1

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★ 3

I am heavily considering switching gyms. The shake bar keep " shutting down " earlier and earlier.The gym closes at 11. It's 9:06pm and the shake bar is " Shut down " 2 hours before close?!

Before it was 20 mins before close, then 10:20pm. Here it is 9:06pm and the shake bar is closed. They no longer sell Isopure drinks.

Source: Google

★ 5

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★ 2

When I posted this the staff had bad attitudes towards the members. Never experienced that at a gun before. Since I posted this that staff member is not there anymore. The person that replaced him is a ton better. Some of the other staff needs work but that new hire is 👌 awesome.

Source: Google

★ 5

Love the theater. Great for my daughter who wants to work out but has social anxiety!!

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★ 4

Wish their weekend hours were a little later but otherwise a very nice clean facility!

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★ 2

wh ere do i start. i would not recommend the edge kids club to anyone ! it is not safe for kids to attend especially under 5. my daughter got hit in the eye with a golf club 3 years old . she wasn’t even suppose to be in the older kids area but the attendants clearly weren’t watching her. it was 2 child attendants present teenagers , and neither one of them saw what happened neither reached out to call me after the incident . my child was hurt , crying and no on called when i arrived , she frantically was trying to get out of the door. i witnessed big kids in in the infant area i’ve never seen anything like it . i am an educator i work with children for over 12 years . it is not managed well and staff are not properly trained . when i spoke with the GM , she stated she would see from district if i could get refunded and membership cancelled . she stated that would happened but have not received an email or phone call back about what we spoke about . or noticed the change in the app i am a concerned parent and am concerned about the safety of other children that attend . Thank God her eye didn’t get completely blacked out . i am still highly upset about the incident and response regarding the matter from management. something need to be done .

Source: Google

★ 1

They will allow transgender women into the women's section of the gym. Enough said.

Source: Google