★ 5

5pm-6pm weekdays crazy busy parental are also picking up kids from childcare at end of workday

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★ 1

Came to drop my kid off to play basketball tonight. Never felt more unseen and unheard by staff and rude people

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★ 4

Great place! I love the YMCA and the community is so fun, if I could my rating would be closer to 4.5 unfortunately there is one employee who is kinda mean. Other than that, great fun place!

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★ 1

I used to work at the Missoula YMCA. I went above and beyond for my job and the community, and I really loved it. I had an absolutely devastating tragedy come unexpectedly into my life and management wouldn’t cover my shift. The coldness and disconnect I experienced from the YMCA management broke my heart and is the reason I left. I never got to say goodbye to my people and had to leave one of my favorite jobs. I tried to forget and come back as a member, but every time I was in the YMCA at least 2 but sometimes up to 4-5 people had negative things to say to me about the YMCA and management, and half the people didn’t even know I used to work there. I cancelled my membership but still have to go there for work and it’s the same thing. It’s clear that they use the YMCA name and take advantage and take for granted the community, employees, and donors. They are much more concerned about having new coffee tables and appearing good than actually being good. The people of Missoula deserve better, and I’m so sad that something that used to be one of my favorite experiences is now one of the most disappointing.

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★ 5

Really great place to workout. Huge shoutout to Niel, one of the managers, for always being friendly to talk to and greeting guests at the front desk. He rocks!

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★ 5

Justin the night janitor is the most honest trustworthy person constantly turning my stuff, I leave into the front desk. Neill is right there with the best of them kind and professional remembers people's names not rude like Bill.

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★ 5

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★ 4

Pretty nice all around. Oddly though the locker rooms have changing stalls, as if we've regressed so much that people can't change out even when separated by gender. And the lockers are short with odd locks that seem to use some ball-and-socket instead of a latch, no doubt to eventually break and then require a new part to fix. So, there's not much space left for lockers with all the changing stalls, and then the lockers are inadequately small. The lockers wouldn't fit more than one down parka. Then, there's only one urinal. But, every shower has its own stall and then another stall on the other side of it, ostensibly to change out, again. Even the suit-spinner that dries wet garments has its own stall. So, all this space taken up by stalls, and so little left for normal locker rooms stuff like lockers and toilets, and they decide to jam the trash cans on the only small shelves next to the few lockers. So, if you put your stuff on the shelf, it's next to wear people spit and chuck their trash. One might have thought that with computers and psych meds that things would be designed better, but I guess it was better when people just drew designs by hand and limited it to coffee and cigarettes.

Source: Google

★ 5

With my stay in Missoula extended I decided that a gym membership was a good idea. Sadly, most gyms seem to be about taking money from “members” and that’s about it. That’s why I’m so very happy that I joined the Y. Staff are stupendous. The facility, equipment and classes exceed any other gyms in Missoula. Join the Y and truly be a member.

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★ 1

Management sucks.

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★ 5

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★ 2

Zachary Martin was the best I'm disappointed you guys let him go. I've been working out at the YMCA since 2011, most of that time was creating great memories. These last few months have been some dark times thieves have given me anxiety, I'm disabled I don't have anywhere else to leave my stuff then in my backpack. Zachary would acknowledge what we are saying, understand we're going through a hard time, had empathy with Bill lacks and customers service. April 3rd my wallet with my life savings, my identification, my medical card identification was all taken and nobody contacted me. The YMCA can do better bring Zachary Martin back!

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★ 5

Stopped here while traveling and they were so very nice. They're doing some construction but the facilities were new and very up to my standards. 100% glad I stopped by.

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★ 4

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★ 5

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★ 2

I've been a member for a few years now and canceled my membership due to new rules in the pool. Apparently they don't really want you to dive in the pools because you might drowned when holding your breath.

The new renovations are decent and the staff is kind and well mannered. The place is clean now. Surprisingly they actually get hot water in the showers.

I'm seriously disappointed In the policy change. I guess they would rather you go dive in a river without life guards? Turning into a bunch of litigious Californians

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★ 5

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★ 2

I appreciate the community and the facilities at this location, but at the moment almost all the facilities are under construction or renovation. Only the yoga room seems to be open until the 15th and many of the main draws like the pool and b ball gym won’t be open until September. I would recommend waiting until then to sign up.

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★ 5

I love the Y. WONDERFUL employees and instructors. Day care is top notch! My grandson asks to go to the “Y School” daily. Thanks for preserving a welcoming, family culture.

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★ 5

I bought a punch card for 10 day passes and have really enjoyed the classes, enthusiastic instructors, and welcoming staff. Unfortunately, I have not had access to the rock climbing room because it's understaffed. If I had known this was going to happen, I wouldn't have bought the punch card, because I feel stressed to use it all before I move away in a few weeks. But to be fair, the limited staffing for the rock climbing room (or non existent staffing?) isn't something they could have foreseen. So it's 5/5 stars from me.⭐️⭐️⭐️⭐️⭐️

Source: Google

★ 1

Commenting on the Y summer camp they have been holding at Washington Middle School all this past week. The single (covered) trash can under the shelter has been overflowing with bird-edible trash for two days now, greeting me each morning with an unsanitary mess after bird picnics each evening. There are dumpsters on site so why not empty your own trash each evening as you leave the school grounds and leave this public recreation area 'better' than you found it? Wouldn't that be the 'Y' way?

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★ 5

We love the childcare and summer camps! Our son goes to the kinder camp and was there for 10 hours yesterday. I had terrible mom guilt about it. He begged me not to make him leave when I got there to pick him up! His heart is fueled by sports and friends and the kinder camp couldn’t be more perfect! Makes me happy knowing he is safe and practicing his socialization in an amazing environment!

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★ 5

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★ 2

NOT a true family gym….If you have a small child under 8 and need childcare to workout, this may work for you. If you have an older child that wants to be active, this is NOT the place for you. We love the friendly front desk staff. We love renting out the blue gym for a birthday party (and Katie goes above and beyond to create a great experience). BUT we left our gym when our daughter expressed a desire to be able to be active while we workout and she is too old for childcare. We joined before camps started and it was great-she was able to climb, swim, or play basketball while we worked out. However, those spaces are not actually available once camps start (sad news to us that ended in us being asked to leave the gym while she sketched in her art book next to me while I was stretching. It was humiliating as we understood and have witnessed many families working out together and many unattended minors using equipment that they are too young to be using due to their growth plates without ever being asked to leave or escorted out like we were. In the past, she has repeatedly had to move due to rentals/space conflicts of downstairs space and contented herself with a book next to me. We’ve done this at Peak and at VRTX without any problems. She NEVER uses the equipment. At the time of this incident, the gym was a ghost town & her presence was not interfering with anyone. When we asked about why the sudden change, we were told that it has never been their policy with the exemption of swim team or campers being upstairs. I felt very misled.) We were willing to overlook a lot of problems this gym has if it meant our daughter’s needs could also be met. Delaney was kind enough to share that those spaces would be available to my daughter if we came before 6am or after 6pm. Since that doesn’t work for us, it was suggested that we drop our family membership since our daughter cannot use HER membership. It was also recognized from the top of management down after I waited for over an hour to speak with someone that the gym just isn’t a place for kids 8-11 (too old for childcare, too young to go upstairs). On a positive note, we’ve done sports with Y and have even volunteer coached. They are pretty good about structure (esp compared to parks and recc). However, I have gotten staph twice and now suspect the common link is the sauna (now closed). When she was younger and we used the childcare, I got staph after using the sauna. I’ve never gotten it again UNTIL rejoining this gym and using the sauna again. I like to enter into a relationship knowing as much as possible before committing. I hope this helps you make the right decision for your family. I know they have a lot going on, but a family gym it is not.

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★ 3

The standard of care for the sauna has declined, requests for it to be cleaned has been ignored. The YMCA loves to put up new signs in the sauna Critiquing and assuming Members behavior but refuses to take precautions in keeping the sauna clean and healthy for its members. You’ll get a nice little rump itch from the bench if you don’t bring in a towel to sit on, the Loch nes monster lives under one of the benches, it’s everyone’s sweat baby and grime. Come see it for yourself. Please take my review seriously for it’s been an ongoing issue for years now. The showers are filthy. Please address these issues.

Source: Google

★ 1

I canceled my membership because I only use it for the camps and the lady lied paused it instead when I definitely didn't pause it when selecting it online. They're still trying to charge my card after six months. I've called to get another cancel membership email sent to me. They won't send. Hate when companies do this, it's becoming such a regular thing. Shame on them. Shame on the lady that handles cancellations for being shady.

Update after calling several times to cancel they wouldn't send me the link to cancel membership.

Sent me to collections over 29 dollars. Paid it to get them to leave me alone

YMCA here is trash

The comment bellow is a lie because they didn't start recharging me until after 6 months.

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★ 1

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★ 1

Today was one of the worst experiences ever had with a ymca. Not sure if all the employees are mad today trying to irritate the guests or just an off day. Was here a total of 35 mins enough for a 5 minute soak in the hot tub that just had to be checked and clorined while im in it. And enough time to find the 2 out of 20 shower heads that actually work. One actually had hot water I was suprised. Then to have people on top of each other while trying to dress out. 0 out of 5 stars for this experience.

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★ 4

The water aerobics instructors,Nora, Becca, and Julie are great ! (We miss Sarah and Brooke and wish we could have them again also.)The lifeguards are helpful and alert and the office staff and Carol, who cleans, are all wonderful. The only complaint I have is so concerning ! There are only two showers in the Women's locker room that work now. We often have 12 to 20 women at water aerobics that need to shower. Plus all the other women and groups of children that need to shower.Please get plumbers to fix them.There are demands to shower before getting in to the pool.How can that happen? And everyone wants to at least rinse the chlorine off.How much longer do we have to wait ? UPDATE !! Today we now have eight showers working Thank you so much !!

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★ 5

We love the environment of the Y. Kid friend but adult only areas. Good programming. Glad they are doing major updating now as it is long overdue.

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★ 5

I was just helped by bill regarding a dispute I would like to make and I have never experienced such gracious and kind hearted assistance. Thank you Bill for making my morning easier than I expected.

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★ 1

Front desk never knows what time the pool closes. If you call the front will say a time, you get there and the pool staff kick you out at a different time. Very frustrating.

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★ 1

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★ 5

Love the water classes

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★ 5

It's just perfect.

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★ 1

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★ 1

Front desk is poorly staffed and just generally unable to answer basic membership questions. They will tend to numerous other tasks before even acknowledging someone at the counter needing assistance. Offers by staff to reach out via email go unfulfilled. I have never had a good experience visiting this establishment.

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★ 1

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★ 5

Have always loved the Y since I was a kid swimming with friends open gym n pick up games (basketball 🏀) and now I'm a single Parent of almost 11 yr old twin boys who iv raised alone since they were 1 recently went to a bday party n I told them about the past with me going to the Yy all the y basketball 🏀 n Y soccer ⚽ n all the camps they offer I'm disabled can't work but gonna try my hardest to get my kids n I a Y membership then I can work on my Physical Therapy n kids need more swimming lessons I trust the YMCA staff great people whu are kind ʘ⁠‿⁠ʘ
Thanks, Steve, and kids chip n charlie thanks

Source: Google

★ 1

Filthy place. Only thing cleaned in the locker rooms is the counter and toilets. The showers have black mold and the lockers look like they haven't been cleaned for a year. The floor of the dry sauna is caked with nastyness and you have to listen to pop radio because there are no quiet times, due to the lifeguards NEEDING music 24/7. The customer is not valued unless you fall in line and deal with the bs. Waste of money and time.

Source: Google

★ 5

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★ 5

I love Missoula YMCA ♥️ it’s one of my happy places as a international new resident, it’s perfectly clean, organized and safe.

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★ 5

Awesome organization! So compassionate and kind. My son and I are so thankful for the kindness their staff/admin extended us!

Reading some of the reviews—no place is perfect, we’re all human and have bad days. After all is said and done though, this place was our saving grace and we will be forever grateful for them!

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★ 1

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★ 4

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★ 2

Hopefully my one experience is unique. Tried to take my 10 month old daughter to the pool. The pool is fairly small and more than half of it is swim lanes. So, I took her into the shallow end of non-swimlane section. After about 5 minutes i was told that i couldnt be in that section, but i could go anywhere that wasnt swimlanes or the shallow end of the non-swim lanes section. So, basically the "any other part of the pool" that i could "feel free to use" with my infant daughter was the 10-12 foot deep section of the pool.

At least the girl at the front desk didn't charge us.

Source: Google

★ 5

My experience with and at the Missoula YMCA has been extremely outstanding. The YMCA has an amazing verity of amenities/utilities you can use, and they are maintained and kept up to date. Along with a beautiful and welcoming facility and staff.

From all the gyms I have been a member of I can confidently say the YMCA has the best staff; they are extremely friendly, greet you by name if known, are very helpful, and just overall people you feel care about your success at the gym. I would like to specifically mention that Ryan True and Kellan Rohde have been a true representation of this welcoming and ever so friendly environment. Every interaction I have had with these gentleman has always been a delight and extremely helpful.

Moving on from the outstanding staff, the gym it’s self does not fall short of that same fabulous impression and expectation. As I mentioned earlier the facility it’s self is kept clean, up to date, and covid germ reduction compliant. You will find that many areas around the gym have disinfecting sprays. These disinfecting sprays where present before the covid pandemic, but have increased throughout the pandemic. The gym is very spacious, and for me at least has never been crowded. The YMCA features a very nice indoor track, which I personally love and use every time. The pool area is one of the nicest a gym in Missoula has in my opinion. And is properly guarded by individuals such as Kellan, which unfortunately I have seen other gyms struggle with.

The Missoula YMCA has a terrific selection of staff and facility, but also has amazing values and believes. The YMCA is truly inclusive and welcoming to everyone. The YMCA also helps out a lot in the community, and overall are very community focused. For it is that these specific values and believes is one of the sole reasons I am a member of the YMCA.

In summary it is because of the above and beyond staff, fantastic facility, and believes and values that I am a proud member of the Missoula YMCA.

Source: Google

★ 2

A few instructors are great. The front desk is great. The administration? If you have a question or an issue that the front desk isn't able to resolve, they will direct you to the appropriate administrator who will not answer the phone, will not return phone messages and will not respond to email. No, we haven't been nasty or negative. We've just been seeking information.

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★ 5

Very nice folks, respectful clientele, gender neutral bathrooms.

I have been going here since i was a little kid. Lots of fond memories. Have never been harassed here for being trans and feel way safer since the addition of lockable gender neutral bathrooms.

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★ 5

The opportunities for the special needs kids are endless i recommend the Y not club for special needs activities

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★ 5

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★ 5

My son Gabriel loves his rookie sports and his swim lessons. This business has lots if great programs for kids. Thank you.

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★ 5

The people here are like family! Amazing, always helpful, classes are informative and meet you where you’re at! 10/10 would recommend

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★ 5

Outstanding childcare. Great teachers, very satisfied.

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★ 5

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★ 4

The staff have been very helpful and accommodating with my changing schedule for child care. They have some very good, caring after school staff.

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★ 5

I have lost about 60 pounds this last yr at the Y and I'm so.....happy it has so many different things for my family to enjoy as a family when we go together, as we become a healthier family💯😊💕
I love the people that work here, they are always so nice and I'm learning new workouts and we all have fun.

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★ 5

I really enjoy the atmosphere here! It's not intimidating at all! The staff is laid back yet professional.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Y I love the Missoula YMCA!

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★ 5

The Missoula YMCA is a wonderful place with a great staff that does so much for so many in our community! Missoula is lucky to our local YMCA!

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★ 5

The Missoula YMCA is a place that I always feel welcome and included. The facility is well-maintained and clean. I am always greeted by a friendly face, their staff is high quality and the variety of classes and activities allow me to be flexible with my schedule. I also love that the Y is a great resource for the Missoula community!

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★ 5

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★ 5

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★ 5

We love our local YMCA. The staff is always so friendly and welcoming. They do a great job of maintaining the facility and keeping it clean. Not only is it a great place to workout, but it is a place that your whole family can feel like they belong!

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★ 5

This YMCA does AMAZING things for our community! Grateful for all the programs they offer that benefit so many of our friends and neighbors. Our family has been greatly blessed through the YMCA.

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★ 5

The Missoula Y is awesome! I miss going their everyday, and all of the wonderful staff! Working at the Y is an amazing experience, so I hope others get the chance to experience all the Y has to offer too!

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★ 5

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★ 5

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★ 5

Love the Missoula Y! Best spinning and yoga rooms in town!

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★ 5

Love the staff and facility!

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★ 5

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★ 5

Super gym, great knowledgeable staff, staff keeps clients safe with all the sanitation! From the front door greeting by the staff and departing we feel special and the trainers are are excellent 👍 Chuck , Pat and Dennis upstairs always there to help. Thanks Y 👍 Bob and JoAnne Church

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★ 5

The Missoula Y is such a great place! The staff is always super helpful and friendly. The instructors bring their all to the classes and offer the proper tips and modifications for participants if needed. And the Missoula Y always seems to buzz with activity of happy clients. Wouldn't have it any other way!

Source: Google

★ 1

This place is called the young men's christian organization? lol
My wife who is disabled and myself who is retired went to check it out and these people are not courteous. They are in my opinion not really caring about poor or disabled. I have spoken to so many who believe even with the so called lower price for low income. it is still outrageous.

On their web page in big letters it says

"STRONGER TOGETHER
When you join the Y, you're joining more than a gym—you're joining a community of people dedicated to building a stronger, healthier Missoula for all."

Unless you cant afford the fees. Then you are not to be a participant.

UPDATE
7/31/2021
Horrible I'm low income not white I can't afford for my family. I was told to go elsewhere. My wife and son and I tried to join. We got lectured about how we need to pay a price that we cannot afford. they would be getting money from my Medicare provider, yet they said they would still have to charge a high price to my wife and son. My wife is disabled and on ssdi .

The people there did not care about me being a minority, or my wife getting a tiny bit of money each month. they were cold, rude and in my opinion not caring about me being a non white mixed race person. yet, they get money in donations claiming they are diverse? no they are not. I did not see a single person of color at the desk or in management or even in the gym?

they are getting money claiming to be diverse, i do not believe they have been professional, diverse at all. They are cold, smug, rude and looked down upon me a 67 year old man and my wife like we were children

here again it says
"EVERYONE IS WELCOME HERE
Since 1967, the Missoula Y has been committed to providing healthy, affordable opportunities for all in our community. We are proud to offer financial assistance for Y membership and programs. Apply today!"

The amount we were to be charged for myself, my wife and son was $720 a year. That is more than most private clubs and an amount that is not in our budget. so we are not allowed to be members in the all is welcome Y.

The organization in my opinion was rude to us, did not listen or care about our financial situation at the time. Also was told my son who has
Ehlers–Danlos syndromes " (a group of rare genetic connective-tissue disorders. Symptoms may include loose joints, joint pain, stretchy velvety skin, and abnormal scar formation. These can be noticed at birth or in early childhood. Complications may include aortic dissection, joint dislocations, scoliosis, chronic pain, or early osteoarthritis".) wasnt eligible for any program or be a member unless dues are paid in full at their price!

In my opinion Everyone is not welcome there!

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★ 5

Always helpful staff whenever I call about with questions with all their programs!

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★ 5

I needed to access some of their services though I am visiting from out of state and it was easy to do so and they went out of their way to help me.

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★ 5

Friendly, competent, and caring staff. Everyone is helpful. I enjoy the people I have met while taking classes and working out.

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★ 1

Been a member of the ymca for 6 years. I’m revoking my membership and finally moving on from this disgusting place.

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★ 3

It was ok feelt like there was tons of stuff going on i just wanted to work on me basketball but there was something going on in the gym i think

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★ 5

Very friendly staff. Facility is clean and we'll maintained. I live this experience. I started water aerobics and am absolutely loving it. I would highly recommend.

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★ 5

The Missoula YMCA is a great place with an important place in the community. They support youth sports and folks like myself with disabilities. I am grateful for the people and equipment. Thanks!

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★ 1

This place is poorly managed. The staff is rude and completely clueless. The management refuses to help members find the information they need. The facilities are disgusting and the safety is a joke. I encourage anyone who is looking for a membership to go the Source instead. They are much cheaper, better staffed and much nicer. The Missoula Family YMCA is the worst YMCA I have ever seen. That is saying something as I have been to a lot.

Source: Google

★ 1

The best. The administrative staff is always polite and courteous. The personal trainers aided me in losing 100 pounds. Always a friendly atmosphere. The other members are always willing to give a 'spot'.

Update 07/09/2020, refused to give a refund but a credit for my kids camp. We cited potential medical reasons and concerns and still refused to issue a refund. Even in the midst of a pandemic refused to give a refund on membership for 30 days. Definitely makes you wonder about their financial status, seems to be going under or just greedy.

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★ 2

Stop charging me membership fees, you aren't even open!!!

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★ 5

The that i now that work at the YMCA are very nice people

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★ 5

I've been a member for over 10 years and the Y is amazing. Great staff, great facilities, and great classes. Never had a bad experience!

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★ 4

I have not seen such a community place. Feels used, much like a municipal park or pool. I was concerned watching a group of children swim, without what looked like enough supervision. The young lifeguards were doing their other duties for the most part.

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★ 5

The Missoula YMCA is a second home to my family for 30 years now!! With every change it just keeps getting better! 3 of us have worked there! Love the YMCA! Hollinger Family

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★ 5

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★ 1

Not good equipment for what you have to spend. If there's more than 10 people lifting there is no room in the gym.

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★ 1

The YMCA soccer program is the biggest joke . You pay $56 for four or five games and play the same teams over and over again and the best part about it is the coaches who don’t even bother to show up to practice. That may be more specific to my sons team this season.

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★ 3

Great for adults. Nothing for kids unless you want to spend big bucks.

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★ 5

We take our daughter to camp at the Y and the camps are amazing. The facilities are always clean and the staff and very attentive and kind. They also put on alot of community events, love the YMCA!

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★ 3

The pool is nice but the showers are badly in need of a renovation.

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★ 2

The staff does not sure times for open gym and we need more open gym.

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★ 5

I 'hit the gym' almost every day. I go to classes and I work out - a requirement for an aging vet, who needs it. There's a pool, a good sauna,
and a hot tub for those times when I need a little extra TLC. I enjoy the blend of all ages and types. The YMCA makes an improvement in so many lives: children, athletes, working families, and seniors. So many great programs are operating all day, every day - I always get a lift from being there.

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★ 5

Went in to take a shower. The staff at the front desk was helpful and full of smiles. She helped switch my membership to nationwide, then pointed me to the locker rooms. Water was warm, facilities were clean. Only spent about a half hour there total, but it was decent.

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★ 5

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★ 3

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★ 3

Neat Y. No real complaints, except that the clientele was surly and indifferent. I have no idea why. It just felt very.... un-Y-like.. however.....

The front desk guys were outstanding. Super helpful and supportive. Friendly and conversational. The polar opposite, in fact, of the members! Go figure!

The facility was in reasonably good repair, although under some construction. The men's locker room, unfortunately, was abysmal. With towels on the floor and various pieces of workout garb and sneaker accoutrements scattered everywhere. Also, no paper towels.

The wellness center seemed well put together, the equipment in good condition and modern as well. Everything seemed clean, bright, and inviting. Although I never did see any staff there. Not that I needed any, it's just reassuring to see.

All in all, a slightly above-average YMCA experience. I just wish their members would cheer up a little bit. Seize the day!

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★ 4

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★ 5

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★ 5

This is a great place. The staff is very friendly and always make me feel welcome. The facilities are remarkable.

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★ 5

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★ 1

Not a Christian based company laid off our whole household to hire an outside company . Thanks to them we won't be having holidays this year.

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★ 2

Good place but would not recommend. They charge up the ass when the source gym is non contract and cheaper. The e cash flow they run payments through charges 63 dollars if you are unable to pay the monthly fee directly at the beggining of the month. The staff are nice but have no idea what's going on.

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★ 5

Family friendly, cozy and cost effective!

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★ 5

Awesomeness

Source: Google