★ 1

Got a membership here cause of convenience and how close to my house it is. When I signed up they never mentioned their steam room and sauna were both down, then have the nerve to charge a $42 gym improvement fee. Have had bad experiences with this gym before but seeing as how it’s damn near the only gym that isn’t $80+ around here…. Trash gym with trash management. Had a membership here for a full year and they NEVER fixed the sauna and steam room. What a rip off. So much for that “gym improvement fee”.. never even gave you a heads up about this fee either..

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★ 2

The rating is you can't seem to keep the steam rm running

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★ 5

Amazing gym. There's a ton of equipment and a lot of space so you don't feel right on top of anyone and you don't have to wait to use a machine. The staff is extremely friendly and knowledgeable, always willing to help you learn a new machine or technique.

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★ 5

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★ 4

Nice size workout facility. Nice lockerroom (bring your own lock). Waiting to see when the steam room gets repaired. I'm waiting.

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★ 5

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★ 5

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★ 5

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★ 5

Very clean and nice place would recommend to anyone who needs a good workout.

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★ 5

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★ 5

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★ 5

Super nice staff. Supports the military accommodating in every way!

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★ 4

I love that the place has a room set aside for squatting and a deadlift only platform. This is a great option when you don't want to fight squatters for a power rack.

Another perk, though not the biggest, is having a steam room right in the locker room next to the showers.

I only gave it a 4/5 stars because from what I remember some of the equipment is dated. That being said, Genesis has always been good at updating things in my experience—and it has been a year since I've worked out here.

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★ 1

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★ 1

Horrible not toilet paper they don’t care equipment in a bad shape it’s expensive for low quality

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★ 5

The new trainer, Whitney, is very helpful and it seem as though she has done a lot to improve the workout area, putting weights in their proper place. A very family friendly health club.

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★ 5

Personal training with Whitney is amazing. She works with any limitations you may have or gives you alternatives if you can’t succeed at an exercise.

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★ 5

Whitney Bennett is awesome
Literally helped me out in 30 seconds with my problem- felt a little goofy after 😅

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★ 5

The Group X Classes are fun, motivating and encouraging. This gym has a very welcoming atmosphere. I love Group cycle taught by Kelly McVey and Theresa Kelly, they are great instructors. I also love Group Power taught by Janene Cobia and Taylor who are both awesome instructors as well.

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★ 5

Group X classes are the best. The instructors are great. Thank you for keeping active.

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★ 5

Janene Cobia is a great teacher!!!!

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★ 5

Love the group exercise classes!

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★ 5

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★ 5

The fitness instructor Taylor is amazing! Def enjoy coming to her classes.

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★ 5

I really like working out here and doing training sessions. It's not too crowded, and everyone is friendly.

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★ 3

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★ 5

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★ 5

Great facilities and staff! definitely recommend 😊

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★ 5

I started coming here to get my strength back after cancer treatments and to get into shape. I started out pretty frustrated because I honesty didn't know what I was doing. And then I started working with an incredible personal trainer. I can see my body changing and being strong is an amazing feeling. This is by no means easy ... this is the hardest thing I have ever done. Working with Brannon has made all the difference. I look forward to every session.

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★ 1

Update: No one ever followed up with me. Just trying to save face I guess.

Agree that customer service is absolutely terrible. Avoid this gym at all costs if you can. There are so many hidden fees and ridiculous contracts. I decided to just pay the $275 to cancel my membership but oh yeah, apparently they require 30 days notice so I still got charged another month. As if the $275 wouldn't cover your trouble, you still need another 50? Such a scam!

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★ 1

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★ 5

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★ 5

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★ 5

I love all the front desk people, they are always so kind to me when I check in before my workout!!! Love Genesis!!!!

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★ 1

My complaint regards Rick, who I am told, is the Club Manager of the Shadowlake location.  I reached out to Rick something like 2 months ago asking for help with my account. I had lost my job and couldn't afford the payment, I needed every penny of my remaining income to continue to pay my bills. The solution he offered was to freeze the account, with me paying $10 a month and add those months frozen to the end of my contract, essentially extending my contract.  I left that day with my account frozen. After talking with my wife, we decided that $10 was needed in our budget, so I reached back out to him, asking for additional help. His response was unmoving and I left upset and disappointed. Regardless of what he was willing to do for me, I still needed that $10 so I had to issue a stop payment through my bank in order to prevent my money being withdrawn further.
Fast forward to last week, Alexis had been trying to reach me regarding my account. We finally connected today, 06/30, around 10:30 AM. I let her know the situation I had been in and what I could do. I offered to pay the $100 cancellation fee when I had another couple paychecks under my belt from my new employer.  She agreed to see if that was acceptable. I was transferred back to the Club Manager, who offered the same solution given to me twice before. When I asked his name and title, he gave no name, and told me he was the District Manager. He proceeded to tell me that he has absolutely no way to relinquish our contract, or help me out in any way beyond what he's already offered. This really upset me because I've been in customer service for 15 years and I know that there is always a path to follow to help an out of the ordinary request. He refused to budge. As a result of this, I told him that my account would have to go to collections because my business with him and Genesis Health Clubs was over and he wouldn't see a dime of my money any longer.
Bottom line is, I'm not looking for a resolution to my contract, I know the consequences of early cancellations, and I'm willing to accept those as my own.  The issue here is that it seems that you have a person in a powerful position in one of your businesses that is not willing to use that power to help those members that really need it. I also understand that it isn't the normal process or procedure, but the lack of effort and willingness to lie is ultimately unacceptable in customer service, public relations and management.

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★ 5

This gym is close to where I'm at and been very helpful with my weight loss.

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★ 5

The groupx classes are the bomb!!!!! Love the instructors! ❤

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★ 5

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★ 5

Best gym in the area. The staff are super friendly and honest. I can’t believe how honest this gym is. Staff was upfront with the cost and they don’t try to hide anything. If you want a high quality gym with even higher quality staff, go here!

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★ 5

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★ 5

Always clean and never over crowded. Staff is very courteous and friendly

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★ 5

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★ 5

Front desk is so friendly, the training staff is knowledgeable and great to work with! Management is easy to work with, they really care about their members!

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★ 5

I absolutely love the kids club everyone is so sweet ! the front desk is great at fretting everyone, and the management is great at communication!

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★ 5

From the area, but stationed in Cali due to the military. Home for a week and came in to workout, ended up with a free week pass thanks to the generous employees here. Thanks guys!

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★ 5

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★ 5

Genesis is a great Gym
I love it

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★ 5

Alexis Koukis and Rick Hennings are really the employees Genesis needs. Alexis was so knowledgeable, polite and kind when helping me with a billing issue. Rick was very understanding of my situation, he really extended his helping hand. Shadow lake Genesis really has the best staff in my opinion. Thank you Genesis keep being awesome. I hope one day I can move back and be a member of the Genesis family once again.

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★ 5

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★ 5

The kids club at shadow lake is fantastic!!! Every day they are doing something with the kids. From story time, to crafts, and interactive games. My kids love going to Shadow Lake.

Mornings are slow and a great time to work out. I never have to wait for a machine to be open. Variety of classes. Many stations that provide hand sanitizer and cleaner to wipe down equipment.

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★ 5

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★ 5

Friendly staff, clean equipment, and good atmosphere to work out in

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★ 5

Had some really great training sessions with Alicia and Davina! Learned a lot about how to best utilize the full gym and how to exercise safely will still “making gains”! Love love love this gym and all the staff.

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★ 5

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★ 5

At the midpoint of my training regimen we switched to Shadow Lake. Alicia has helped thru encouragement and a professional approach. We have worked together and realized a 22 lb weight loss. I also committed to a modified diet to eliminate unnecessary calories. I am without question stronger and enjoy greatly improved cardio at the same time. The supersets have done wonders for me while isolating muscle groups also. Thanks Alicia

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★ 5

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★ 5

I have had a great experience at Shadow Lake Genesis. I started coming to this location due to the trainer, Alicia Christensen. She is amazing! She has a great attitude, and always comes up with new fun workouts.

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★ 5

I started working out at Genesis in January and have absolutely loved it! The quality of all the facilities is fantastic and the staff are great as well! I see Alicia for personal training and she is nothing short of amazing, she has taken the time to get to know me and make a program that works for me!

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★ 5

Best gym ever

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★ 5

Very welcoming energy!

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★ 5

Staff are really nice, they always welcome me when I walk in and always say goodbye when I leave

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★ 5

Very professional, knowledgeable, and courteous staff. Manager is very interactive with members.

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★ 5

Great people and service!

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★ 5

Awesome gym, never too many people. Trainers are great! Motivational & push you without being overbearing.

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★ 5

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★ 5

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★ 5

I love this company and especially this location .My personal trainer Alicia has help me feel confident in my body and helping me and family take back our health.I will always thanks Genesis for striving me to move forward. Clear communication,clean facility and relatable team.Cheers to all that make shaowlake what it is !!!

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★ 5

I go to this gym daily and love this place. Very authentic feel where you can actually lift weights and make a little noise. Also, from my experience, all of the employees have always been welcoming and encouraging.

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★ 5

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★ 5

Working with Alicia has been a great experience she’s super sweet and has taught me a lot about working out and different techniques.

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★ 5

I have been going to Genesis for 18 months and have been very happy. The environment and equipment is exactly what I am looking for. I train weekly with Alicia. She is the best! She is very knowledgeable on physical training and nutrition and has helped me reach my fitness goals. I recommend her 100%!

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★ 5

This place is my favorite gym.

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★ 5

I have been a new year new you member of gyms for the last ten years. In late 2017 I did my usual I’m gonna change gym registration. This year however was different. Going In to a genesis location I met this charismatic gym guy. He was welcoming and acted like he had known me forever. He walked me around and showed me all the perks I could utilize. He was amazing. Come to find out he was the club manager. Since that moment I knew I was home. All the advisors and physical trainers were extremely friendly. Jason has since become the regional manager introduced me to a spunky, full of joy trainer named Alicia. Now she pushes me to reach goals I never thought I could and every session feels like my friend is cheering me on. I have recommended Genesis dozens of times and would continue to recommend them time and time again.

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★ 5

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★ 5

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★ 1

Went in to inquire about a membership and felt like they were trying selling me a used car.

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★ 5

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★ 5

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★ 4

Ashley and Christine are amazing instructors for group classes and all staff is friendly. Small things I noticed would be to fix the lights in functional training room and clean the mirrors more often. Otherwise great club!!!

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★ 5

Shadow lake location is quiet and you don’t have to wait for anything. Other members are nice and clean off their equipment when they are done. My personal trainer is fantastic! She is personable and is focused on my fitness growth and is coming up with great sessions.

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★ 1

I attempted to cancel my membership with Genesis two years ago, but it never really went through, apparently. I refrained from going during the pandemic, but they didn't care, and they still expect me to pay a huge unpaid balance. They convinced me that signing up for a 2-year contract as a gullible 18-year-old kid was a good idea. All they care about is money. Terrible.

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★ 4

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★ 5

Awesome gym with great locations!

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★ 5

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★ 1

The steam room has been broken for months now and nobody has even tried to get back even after multiple inquiries.

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★ 1

I cancelled my membership at the end of October; despite this, my account had continued to be charged through January (we’ll see what this month has in store). Despite several calls and emails, the manager, Hennings, is unavailable (despite him being present to receive my cancellation paperwork).

I’ve gone as far as to reach out to Genesis proper, and they’ve been unable to reach the manager at this location as well to cease the charges—or get a call returned. Thanks.

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★ 1

My boyfriend’s Adidas sweatshirt went missing from his locker at this gym. We asked the front desk if they saw anyone with it, and they said no. I asked if they could check the cameras, they said there are NONE. No cameras anywhere in the building, no cameras in the parking lot. My boyfriend looked in every locker, as did the manager and no one could find it. My boyfriend decided to cancel his membership due to two incidents of theft at two different locations. After we left, we got a call from the gym and they had apparently found the sweatshirt in a locker. They said “one of our members must have moved it.” Which is odd, considering THREE different people checked all the lockers and didn’t see it, but whatever. The other theft incident happened two weeks ago at the Q street gym. My boyfriend’s car was stolen from the parking lot of the Q street location. That location has cameras inside, but the parking lot cameras have been broken for who knows how long and haven’t been fixed. The lack of security is setting thieves up for success, and they continue to be members here and steal from others, because this gym makes it so easy. A shame. Safety and comfort is clearly not a concern for this company they’re more interested in quantity over quality. Not worth the price you pay for a membership. You’re better off paying $10 at a Planet Fitness instead of 40 bucks at Genesis.

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★ 3

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★ 1

Don't waste your money. Planet Fitness is cheaper. Equipment is old, which by itself wouldn't really be an issue except the grips on several machines is torn or tearing causing uncomfortable grip and/or the adhesive getting all over your hands. Not only are there not enough plates for the benches and other equipment, but there's no central collection rack for them either so you're left scavenging all over looking for the plates you need. Oh, and there aren't enough grips for the bars either which are always all over the place. So when you're looking to use the bench or squat rack you're not only scavenging for plates but grips to hold the plates in place. As irritating as all this is though, it pales in comparison to the fact the ONLY reason I opted to pay nearly $60 a month here vs $10 a month at Planet Fitness was the use of the steam room, which by the way has been out of order for over a week and I've I formed them several times. Additionally, another member informed me it works for a few weeks at a time then won't be working for several weeks to months at a time. Probably going to switch to Planet Fitness since the steam room is apparently inop and unreliable so they have everything this place has for a fraction of the price.

Update as of 10/6/2020: Originally posted review on 9/30/2020. Emailed them as they asked in their comment on 10/1/2020. Have yet to receive a response. Steam room still not working. Going on 3 weeks now if my memory is correct.

Update as of 10/13/2020: Still no contact from them after they asked me to email them. Steam room worked a few days last week, but as of today it's broken again. Don't waste your money.

Update as of 10/27/2020: Still no contact from them after I sent them an email as they asked. The last time I was in there (Monday the 19th I believe) the steam room was STILL not functioning. Finally got around to cancelling the membership last week. The manager seemed surprised.

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★ 5

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★ 5

The gym was clean, the equipments were clean, and there were signs all over the place to remind gym members of the threat of the pandemic. Staff took measures to ensure rules were adhered to. I wish the sauna was operational, but overall, it was a satisfying gym experience.

Edit 9/4/20: the steam room for men was operational this morning when I went in. Two thumbs up!

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★ 3

First time here since they bought out The Athletic Club. Liked that very few people here, but it was dirty as others have stated and feels like maybe an afterthought of the Geneis family. Outdated equipment. Curious now to hit 84th street club to see if any better.

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★ 1

HORRIBLE experience. I signed up for a month to month- I asked multiple times if it was month to month and a tall, fat bald manager told me it was month to month multiple times. I call to cancel cus i Moved to Texas and they said its an 18 month contract and will cost 140 to cancel, completely lied to my face and when I explained that, they didnt want to help me cancel since i was lied to. Absolutely abysmal management here, they are either liars or they are ignorant of their own contacts either way you cannot trust what the workers here tell you. Go to a different gym , seriously go to another gym.

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★ 1

Shady membership process.

I emailed corporate address that was provided as a response to another negative review but have received no response

Buyer beware

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★ 1

I have called two times now and nobody including the club manager and membership manager has followed up with me. I canceled my membership back in February yet they're still charging me and don't have a record of me doing so. Unreal and now going to corporate in hopes that even gets me anywhere.

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★ 1

Signed up for a month to month and they were refusing to let me end the membership. Attempted to cancel 2 weeks after I signed up, paying 140 dollars between fees and membership for the month, because I did not like the gym. Signed paperwork to cancel and they "lost" it so i had to come back in and sign again but they tried to add another month. They are scammers for sure and tried to add extra charges we did not agree on. I had to report them as fraud and shut down my bank account to get them to stop charging. I did not like this gym because people were using multiple equipment and I could never get on the equipment I wanted because of it. The place is dirty and carpeted which stinks and the equipment is in disrepair. word of advice is STAY AWAY FROM THIS COMPANY! Dishonesty from management and poor upkeep.

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★ 4

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★ 1

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★ 5

Tito and Courtney are my trainers. They are both wonderful and pushing me to get to my fat burning and healthy life style goals as well as being down to earth and fun to workout with.

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★ 5

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★ 2

Would be higher if they could manage to get the facility open as posted. 30 cars in the lot waiting at 5 am. Generally 3-4 minutes late. Two Thursdays in a row not open by the time I left at 5:25. Spin class starts at 5:15 am BTW. Could be a lot cleaner as well. Huge props to the spinner instructors. They rock it.

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★ 5

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★ 5

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★ 5

I am super excited to start teaching yoga at the Shadow Lake location on Monday/Wednesday at 6:15am starting January 6th. I recently moved to Bellevue, so Shadow Lake is my new “Home Gym”. I continue to be impressed with how clean it always is. Staff is has always been friendly, welcoming, and helpful. I would recommend this location to anyone! Grateful to be a part of this incredible community!

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★ 5

I absolutely love going to the morning classes here. Janene Cobia’s group fight class is amazing. She keeps you moving non stop. It challenges both your mind and body. Stacy’s boot camp class is a perfect mixture of strength and cardio, which is a great way to get both. Denise does a fantastic cycle class on Tuesday’s and Thursday’s mornings. Last but not least Christina does a fantastic core class that I love to attend after Dennis’s class. And on Wednesdays and Friday’s Christina does a group power class which has done wonders with toning and strengthening my body. All of these classes combined have done wonders for my health, my endurance, my body and my confidence!!!

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★ 5

Early morning classes are the best. Good instructors!

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★ 5

Great space, fun classes and awesome instructors!

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★ 4

Upside of this gym is the culture and mid aged folks just trying to stay healthy. Downside is lacks cleaning it use to and not best equipment in comparison to base gym. Still enjoy going here mainly due to low key atmosphere.

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★ 5

Love this place. Well managed and friendly staff.

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★ 5

Drop off

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★ 5

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★ 2

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★ 5

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★ 1

I was interested in a membership over a year ago, but ended up going with another gym. TO THIS DAY, I still get emails, texts, phone calls about signing up. I've told them many times I am not interested. What will it take for them to stop harassing me?

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★ 4

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★ 1

HORRIBLE !!!!! I told them that I moved unexpectedly and I wanted to cancel my membership they told me I had to pay a 200 cancellation fee. It’s just ridiculous!

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★ 1

I signed up for a free 1 week trial in 2013. I have received phone calls from Matt and 2 other gentleman every month, sometimes more than once a week. They send texts and leave voicemails constantly. I was very polite the first couple of YEARS however this past year I confronted them about calling me all the time and continuing to call me after I asked them to stop and they hung up on me. I have now reported them to the BBB and will be providing copies of my phone records to show their abusive marketing practices that are illegal. From looking at these revies I am not the only one dealing with this issue either.

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★ 5

Very clean facility with great equipment. Amazing group fitness instructors

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★ 1

I've never been here, but they seem to like spamming random phone numbers they find on Craigslist. Good enough to know this a place to avoid.

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★ 5

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★ 5

Clean. Helpful staff.

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★ 5

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★ 5

Great place for workout

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★ 1

Nonstop calls. I gave them the benefit of the doubt last year because my gym's rates were going up. I was unemployed and low on money at the time, but was starting a new job the following month so I wanted to plan ahead. They called and I set up an appointment. Biggest mistake. I didn't think I could get harassed through text but I have. I was trying to explain that I wasn't going to Shadowlake afterall, had lost my job, and that it was really out of the way for me. Then the guy whines to me in a very unprofessional manner about how he had come in on his day off, specifically to give me a tour. I feel bad because I think it's some kid who's boss was gonna get after him. Turns out it's an older man who wasn't friendly for even a second the entire time I was there. They make you give them your liscense right away to have on file. I tried to explain to them that I wouldnt be able to join until March because I was unemployed at the time and would need to save up again. He shows me their prices and the only way it would be more affordable than my current gym at the time was if I signed a 3 year contract. I told him I wouldn't be able to even consider joining until March so to please not contact me until then. The man throws a hissy fit but agrees and basically shoos me out of the building. I never got the tour either which was the entire reason I drove across town. Then starting the next day the phone calls and voicemails started coming and don't seem to be ending. I've blocked their phone numbers and they still continually fill up my voicemail. I thought they might be a good switch at first but now I wouldn't go to them if they were the last gym on Earth. Stop hounding people when they tell you they can't join at the time and maybe you'd have a shot at getting them to join when they're able...

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★ 3

Adequate equipment for a good workout

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★ 5

Great gym

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★ 2

The place is dirty, most equipment is worn out or broken. I think corporate needs to put some money into this location as they did at Tara (84th Street). Even if they dont replace the worn out equipment it would be nice if management would at least keep the place clean.

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★ 3

Pros: I've never had to wait for equipment. The prices are reasonable for what they offer. They have plenty of parking which is always a plus.
Cons: childcare hours, wish they were open friday afternoons 4-8pm like every other day during the week for those who work. I also wish they had Sunday hours for kids club even if they were short like Saturdays. They also sd not have a ton of options for toys inside the kids area, it's clear they spent a ton of money on the gym equipment but not much on this childcare room. They also can not control the temperature. Today it was near 90 degrees in the room, my 8.5 month old was sweaty and clamy when I picked her up, 8 year olds cheeks bright red and she was saying it was so hot in there. Even the childcare employees were complaining of being hot and sweaty . They definitely need to get the temperature under control for safety reasons. I also did not like they do not have a designated infant area. My 8.5 month old is crawling, you'd think they had a section gated off to contain movers but nope she can crawl all over the dirty floor covered in salt from the snow and ice and water from kids wet shoes. I had hoped to see the kids area slowly improve but you can tell it's just not important at this loxation. Definitely not resigning when our membership is up, will pay more for a better facility for my children. For a person without kids, sure this could be a great gym but I can't comfortably recommend it to someone who has them.

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★ 1

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★ 5

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★ 5

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★ 1

Terrible Gym. Bathrooms are always dirty and out of soap and towels. People are constantly getting things stolen out of the locker room and staff does nothing to try and raise security, and the staff is rude and acts as if you are in their way. Go to the Genesis down the street on 84th St. It’s busier, but worth it.

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★ 1

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★ 1

Awful experience. I visited to discuss a membership 8 months ago and have gotten non-stop calls from different numbers asking me to join since. I have talked to at least 3 people and have requested I be taken off their list. It has not happened in 8 months. Do not leave your personal information.

At this point, I consider it harrassment and have no respect for this company.

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★ 5

Closest & comfortable; could use hand towels like their other locations

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★ 5

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★ 2

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★ 5

. I'm waiting

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★ 1

Where do I even start with this mess? I came into the club at the end of April with the intentions of cancelling my membership but the manager Rick Hennings talked me out of it because of the expense. Instead, he proposed that I take my fiance off and downgrade to a single membership.

I agreed and asked for the paperwork or contract to sign, he then informed me that there was no need for paperwork because he had updated their system and that next billing cycle, I would be charged for a single membership around $40 dollars. Again, I asked him if I needed to sign anything, but he said he had it all taken care of.

This billing period comes around and I am billed for 2 people, so I call in and speak to Shane Kading and he assures me that they will credit my account and fix my membership, all I had to do was come sign the contract.. Today, I call in to let him know, I will be over soon to sign the contract, but he does not remember even talking to me and lets me know that Rick Hennings does not have any recollection of our meeting and that my account will not be credited.

At this point, I feel completely disrespected because there is no customer service whatsoever coming from these men but trust me it gets worse. I have a meeting with them June 4th and I sign new paperwork and Shane assures me that my account will be credited. Fast Forward to today.. My account is not credited whatsoever, so I call and inform Rick at which he says there is no proof that I should be credited at all on my account?!?! At this point I feel extremely disrespected as a woman because its pretty obvious these men have no respect for others around them. As our conversation goes on, Rick says that its even nice for him to look into this problem seeing that I apparently have no proof… That's when I lose it and I am done. Usually, I am not an angry person but people must be warned about these men and the money they are stealing from people. Today, I decided to post this because I am sick and tired of these men trying to take advantage of me and Genesis health clubs stealing my money. I have two different recordings of these men in which they tell me I will be credited and I intended to get my money back and put a stop to this scam

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

Tara plaza is definitely the nicest cleanest gym I’ve been to. Damon and all of the class instructors have been awesome so far!

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★ 5

It's where I mold myself to be better in many ways!

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★ 5

Great gym

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★ 5

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★ 5

The staff here is AWESOME!
I've been to several gym and this one has the most personable employees I have ever met. My personal trainer Alex makes sure I don't overdo myself. That is a true professional! I haven't seen or met someone like Alex, in a very long time.

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★ 5

Super friendly staff I'm always greeted with a smile as I walk in. I had the pleasure of meeting the manager dillon he's really shaped this gym up. Everything is spotless and I've never felt more welcome. I've been to other gyms around the area but this location is my favorite.

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★ 5

Very good customer care and they are very helpful, and the facility is great!

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★ 5

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★ 3

The facility is just nice. I did not see the value in paying so much more average services.

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★ 5

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★ 5

Equipment is kept in great shape knowledgeable and friendly staff. Feels like home away from home. Very wheelchair friendly

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★ 1

So rude to people just because you don't want to go try it out. If people already have their gym membership somewhere else and they tell you that, then don't get mad and be rude. Get over it and look for new customers elsewhere.

Source: Google

★ 5

Source: Google

★ 1

They couldn't tell me how they got my phone number or how I got on there list. They called me multiple times throughout the week. When I asked to be taken off their list, the sales rep Jessica was rude and pushy. She wanted to know if I belonged to another gym. After telling her I wasn't interested she asked me if
I belonged to another gym, what I did for exercise and felt that I should do more. After telling her I wasn't interested 3 times she asked for my name and hung up.

Source: Google

★ 5

Source: Google

★ 5

Great facility+ staff makes this place feel like home. I'm always exited to go to the gym now.

Source: Google

★ 1

Genesis will rob you blind. You pay $50 a month in membership dues and then they have to charge you a yearly $40 enhancement fee because apparently your membership money doesn't go towards things like maintaining their equipment.

Source: Google

★ 5

I like that it’s not too crowded and when I want to use a machine most of the time it’s available. The staff is extremely friendly and helpful. I feel comfortable and that’s how you get results!

Source: Google

★ 5

On a recent visit I experienced excellent customer service - very welcoming environment. Clean club too!

Source: Google

★ 1

WORST COMPANY--- STAY AWAY! After being pressured into joining this overly priced gym and cancelling my membership right away following this (which included paying the very expensive cancellation fee), the company continues to try to bill me... I have spoken with the gym managers and none of them have been helpful or been willing to help me figure out why the gym continues to charge me. I DO NOT recommend this gym.

Source: Google

★ 5

Our Shadow Lake Papillion NE Genesis is always clean and has great music to exercise to. There are lots of classes to participate in, and smiling faces at every corner. The locker rooms are clean and the same with showers and rest rooms. We have used trainers, and always learn and get good habits as a result.

Source: Google

★ 5

Source: Google

★ 4

The gym is always clean, the machines are in working order, the temperature is just right. The rating would be higher if the staff put forth effort to know and greet the regulars by name. Keep up the good work!

Source: Google

★ 5

Really enjoy this gym. Front desk staff is always friendly and helpful. The gym is very organized and I really like the equipment they have. I highly recommend this place

Source: Google

★ 3

I have seen some positive changes recently, however the equipment really needs to be updated or at the very least fixed. I was using an elliptical last night that has not worked correctly since Genesis took over. It shuts off as soon as you stop and you cannot get your stats on the workout you did. Also the cable wire has been broken for some time on the same elliptical. It is things like this that cause me to give only 3 stars. I also attend the classes at least 2 to 3 times per week and love them. I do wish there was more variety but understand that the numbers are not always there.

Source: Google

★ 5

Source: Google

★ 1

Not even a one.. had to pick a star to post.
I gave notice in May for a freeze on my membership because of a shoulder injury with a Drs note. I asked to terminate my membership at the same time by Oct. Alex has been helping me but this big mess isn't being addressed to the proper mgmt, because they in turn are all leaving the club!! They have taken 4 months of my money! I am totally wanting to tell everyone what a crooked place the inside of the club is.. check it out, don't take face value!! Still waiting with all my credentials needed. A very untrustworthy club management for sure!! Alex please end this process with my money refunded to me!

Source: Google

★ 4

If you want to deadlift in Sarpy County, this is a great place to go. I love that they converted a spinning room into a squat/deadlift room with an actual deadlift platform and bumper weights.

Source: Google

★ 4

This club is generally clean and well-maintained. I enjoy the spin and other fitness classes. Everything I need is at this gym, Including childcare. Although my kids prefer some of the other genesis locations simply because they have a jungle gym/ slide inside of them and this location does not.

Source: Google

★ 5

Source: Google

★ 5

Very clean and very friendly! Been to a lot of different gyms and Genesis is hands down the best out there! From good cardio machines to great powerlifting equipment, this makes Genesis the perfect gym!

Source: Google

★ 5

I love the atmosphere at this location, all of the staff is friendly. It's hard for me to get comfortable with a gym but I had no troubles at all with this gym. They have a lot of machines I enjoy and so far everyone I've met there is always willing to share the equipment. I would definitely recommend it to a friend.

Source: Google

★ 5

Well taken care of. Great instructors, especially Deborah D. Got a great deal on a 31 month membership. Check it out!

Source: Google

★ 5

Source: Google

★ 5

Excellent outdoor cycle class! Emily rocked it this morning! Can't wait until next outdoor cycle class!

Source: Google

★ 5

Our Shadow Lake Genesis is always ready for us to show up. Smiling greeters, knowledgeable trainers, polite exercisers, clean bathrooms, lockers and lots of equipment to get us fit. We appreciate our gym!!

Source: Google

★ 4

Good trainers, especially Logan Swander. Great equipment. Amazing environment with helpful nice people.

Source: Google

★ 5

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★ 5

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★ 1

Source: Google

★ 5

Very clean and well kept facility. The club seems to keep customers well informed of improvements and other changes. Genesis has a good variety of classes and workout equipment that is complimentary to the strengths of each facility.

Source: Google

★ 5

Good staff, facility is clean, and parking is great.

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★ 4

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★ 5

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★ 4

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★ 4

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★ 5

This gym is now a genesis instead of a golds gym, and it was great. I went in to try the 7 day trial before signing up, they talked to me about my goal and really listened to what it is im trying to achieve. They educated me on they're process, to help me reach my goals and it was the best gym experience I've ever had.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

My wife and I were told when we signed up that it was a month-to-month contract but just found out it was for a year when we tried to cancel it. In addition, we could never sign our contract because of technical issues with their new system yet they have signatures on the contract (somehow) and said it was sent out to us (it never was). So now we are trying to cancel this membership to a place where the people behind the counter are too busy trying to pick up co-workers or text on their phone rather than invite paying customers in the door every day. This place sucks and now it looks like we a re stuck for 7 more months. DO NOT SIGN UP HERE!

Source: Google

★ 1

Awful. Their customer service is terrible. 'Bunch of idiot meatheads that "dont know the system" well enough to handle simple billing errors. Went in person 3 times first time i got charged a late fee (for funds that were in my account i might add) and asked to speak to a manager, that never happened. Nor did i ever once recieve a phone call back from said 'manager'. Second, and final(only because i canceled my membership), billing issue was again an overcharge for another ghost "late fee". Finally after calling multiple times i reached what they call a manager. He was completely useless. He couldn't tell me why i was assessed the fee and once i told him i could provide bank statements, assured me he would "go to bat" for me with his 'rep'. Absolute scam. DO NOT GO TO THIS GYM.

Source: Google

★ 5

Source: Google