★ 5

​A true oasis! Genesis is an exceptional club that delivers on both quality and quantity. The list of amenities is extensive: a swimming pool, hot tub, a steam room, and complimentary towels. The sports facilities include a basketball court, tennis courts, and pickleball courts. For fitness, they offer yoga and spin classes. Plus, they have a juice/protein bar and childcare services, including a kids summer athletic camp. The equipment is top tier. They even have an adults only Learn to Play Tennis program for $99 you get 4 beginner friendly, adults only, 1 hour lessons, a free racquet that's yours to keep and expert coaching in a fun, no pressure setting. Must visit!

Source: Google

★ 5

Source: Google

★ 2

This location needs a remodel. The maintenance is lacking.

Source: Google

★ 1

Games on pricing, promotion on site, cone in and they say oh its over, bye

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I really like Genesis health club. The facility is nice, having all the equipment for an enjoyable work out. Location is convenient. Staff is helpful. One thing that could have been great was on the three day pass would have been to have a personal trainer go over equipment use , not sure if this was offered. I enjoyed watching basketball matches while I was on the treadmill. Love the pool. The price is a little high. I think 50$ a month would be a good price. Overall I will recommend and go when I can.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Muito bem acolhido e espaco tranquilo! Voltarei

Source: Google

★ 5

I was quite impressed. I live in Lincoln but work out of Omaha when I'm not on the road. So I usually go to my one in Lincoln by the mall, which I love. But this one is next level. I didn't have time to fully investigate the place as I was on a tight schedule and just needed to get a quick workout in while in the area. But with what I was able to experience, yeah, such a beautiful place.

Source: Google

★ 3

I was previously a member at this gym and regularly attended this location. One of the things I initially appreciated was the welcoming demeanor of the staff and the judgment-free atmosphere. Members generally kept to themselves, which made the environment feel more comfortable and low-pressure.
I enrolled in their personal training program because I wanted guidance on how to exercise safely and effectively. Unfortunately, that’s where my experience with the gym began to decline. I was surprised to learn I needed to sign a contract just to attend the gym, but I accepted it because I was committed to improving my health.
In addition to paying over $90 per month for membership and an unexpected $40+ annual fee (higher than what was stated in my contract), I also paid $1,700 for a 24-session personal training package. When I requested a female trainer, I was told there were few available, and based on my fitness goals, I was paired with a male trainer named Derrick. While I was hesitant at first, Derrick was friendly and supportive during our initial sessions. He helped improve my form and encouraged consistency, which I appreciated.
However, due to job transitions and financial strain, I had to reduce and eventually cancel training. When I informed Derrick, he persistently tried to convince me otherwise. We temporarily agreed on a lower-commitment plan (one session a week), but the quality of those sessions noticeably declined. Derrick often appeared distracted, frequently socializing with other trainers and clients during my sessions to the point that I felt ignored.

When I tried to express my concerns to him directly, he was dismissive and uninterested in having a meaningful conversation. He eventually told me that my frustrations were “my issue,” citing that I had frequently canceled sessions and that he had been “lenient” about policy enforcement. While I did occasionally cancel sessions due to personal emergencies, I always communicated with him as early as possible. At no point was I clearly informed about a cancellation policy, nor was I warned about consequences ahead of time. I also brought up my concern that the workouts he was giving me felt less thoughtful and more disengaged than earlier in our time together—particularly compared to when I was paying significantly more for frequent sessions.
That interaction made it clear to me that continuing with Genesis was no longer worth the cost or the energy. I decided to cancel my membership.
Unfortunately, the cancellation process was unnecessarily difficult. When I called to ask about it, the employee who answered the phone spoke sharply, frequently cut me off, and seemed annoyed by my questions. I was told I had to cancel in person. I tried three separate times. The first two times, I was told the only person who could process cancellations was out of the office. The second time, I was also told I could go to any Genesis location to complete the process. I finally went to the Cass Street location, where I was met with pressure and interrogation about why I wanted to leave. It took effort to push past that and simply cancel.

In the end, my experience at Genesis taught me to be wary of large commercial gyms with rigid contracts and poor follow-through on customer support. While I value the personal growth I gained from committing to my fitness journey, I would not recommend Genesis—especially their training services—based on how my situation was handled.

Source: Google

★ 5

Source: Google

★ 5

Top notch, beautiful facility. Thanks.

Source: Google

★ 5

The amenities are top notch

Source: Google

★ 5

Impeccably clean, well maintained and properly spaced equipment. Plenty of free weights of all sizes. Great natural lighting. Staff, especially Aaron, courteous and helpful.

Source: Google

★ 5

These centers have had quality equipment, great employees and a good environment. They are well kept and clean as well. Well worth the price I pay as a 2+ year customer.

Source: Google

★ 5

What an amazing staff and facility. Being on a health journey is not always easy, I was stuck. But ever since starting in April I’m feeling like I’m getting my stride back. The registration process was easy and comfortable with Aaron! I was immediately put with Sarah as my trainer and the support was felt instantly. I felt comfortable enough to explore classes I would never. My favorite are yoga and kick HIT with Quela! Every trainer always says hi and welcome back. It’s worth investing in yourself!

Source: Google

★ 4

Great location lots of space with kid care and they have a big play set for the little kids

Source: Google

★ 3

Great gym and great play room for kid care dislike all workout equipment on 1 level no outdoor pool jacuzzi is closed no sauna and steam room smells bad

Source: Google

★ 1

I have been a member since before this gym upgraded, and they ask for a drop in fee because they are premium now. I signed up at a different location originally, but I would have signed up here if I knew that.

Source: Google

★ 5

If you're looking for a gym that offers a supportive environment, excellent equipment, and knowledgeable staff, I highly recommend Genesis. It's more than just a place to work out. It's a community that genuinely cares about your fitness journey.

Source: Google

★ 1

Always something with this place. Steam room always broke. Went in to use on Friday light was out- come back Tuesday light still out so obviously not cleaning the steam room which is disgusting. Can only have 1 towel like members are children If they even have clean ones available. Dirty lockers. Etc. Management needs to step up and get this place in order with some accountability.

Source: Google

★ 4

I love the yoga and barre classes. The instructors are all fantastic. I took a star off overall because the locker room often needs attention, and they need to have hooks reinstalled on the toilet stall doors.

Source: Google

★ 5

Joined back after a few years away. My initial visit with Sarah regarding training was very useful. Signed up with a trainer and look forward to the free classes and pickleball.

Source: Google

★ 5

Source: Google

★ 4

At the front desk stuff is always smiling Very kind And helpful with any questions especially at the butt crack of dawn. I've yet to take advantage of the tennis courts or pickleball but I'm excited to giving both a try. The locker rooms are always clean picked up and that shows me all I need to know about the care and dedication of the staff and the members.

Source: Google

★ 5

Solid facility with plenty of equipment free weights, squat racks, and whatever else you need. The towel service and amenities is what does it for me.

Source: Google

★ 3

I go to the Westroads location pretty frequently and I love it I have no complaints other than the steam room only works sometimes in the morning. It is very sporadic. The staff is cool and very helpful I just can’t get over the fact that there is no sign on it saying it’s broken but it doesn’t turn on between certain hours and then it works all day long.

Source: Google

★ 5

Great place

Source: Google

★ 1

Been a member a long time. Place has gone from good to terrible. Place is flithy, machines are constantly broken with no effort to fix anything. Recommend looking and going elsewhere.

Source: Google

★ 1

What a joke of a gym. They will bug you almost everyday by phone to get you to sign-up. Then on top of it have your vehicle broken into here and they act like they can't look into footage. I know multiple people that have had that happen to them here! Genesis needs to do better definitely with the price they charge to be a member here!!

Source: Google

★ 5

Source: Google

★ 5

Great place--makes me miss Omaha a little. The renovations make this the Best Genesis Health club in town IMHO - always go here when I come to town to get my workout in!!

Source: Google

★ 5

Source: Google

★ 5

Staff offers a pleasant greeting when I arrive and good wishes when I leave. Facilities are clean and staff is always pleasant. A great way to start my day.

Source: Google

★ 5

Enjoying my personal training sessions with Derrick Green. I would highly recommend him if you are looking for a personal trainer!

Source: Google

★ 4

My son loves his tennis class! The coaches are great, and he's improving a lot. Highly recommend!

Source: Google

★ 5

This is a great gym! Huge, current equipment, never crowded and friendly/knowledgable staff!
I’m on my way to the best shape in my life!

Source: Google

★ 1

Machines are broken for months at a time. Cables are all worn and jumpy. Gym is constantly filthy. I never see anyone cleaning. There is 0 upkeep being done for this gym. Management is unresponsive. This is not a ‘premier’ location at all. It’s worse than a discount gym. Here’s the return air for the ventilation.

Source: Google

★ 5

Great gym and great staff! The paperwork for my husband and I's family membership through the military took a little longer than expected. Geri, the club manager, and front desk attendant, Maria, were nothing but patient during our sign up process. They also were, and continue to be, more than accommodating. The other staff we've encountered during our time at the club have been very friendly as well. We both thoroughly enjoy the gym and this club!

Source: Google

★ 5

Source: Google

★ 5

My trainer Jessica is the best. She helps me stay motivated, and her guidance is fantastic.

Source: Google

★ 1

Been a member for 18 years and I will not be one going forward. Management has let this gym fall into disrepair. No urgency to fix anything...seems like 1/3
of the machines are either completely down or in need of some type of repair. Will be looking for a new gym.

Source: Google

★ 5

Overall great gym. Friendly staff, good trainers, and they stay up to date with equipment! Not too packed so you have good access to equipment and minimize waiting time! Keep it up Genesis!

Source: Google

★ 1

They don't allow you to cancel. I told them that I wanted to cancel and they told me that I had to come in person and I don't have a car. They then told me to go ahead and get someone to bring me and I have told them I can't. I had to do a stop payment on the membership and they are still trying to charge me. I told him I don't want the service anymore. I've been telling them over and over and they don't stop contacting you about payments but they won't allow you to stop. If you want a gym that you'll use till you die and even then they'll continue to charge you, this is the gym to go to. If you want to have a life outside of the gym, don't EVER go with this gym.

Source: Google

★ 1

They seem to have a hard time keeping up with basic maintenance and repairs. When I was out there yesterday the sauna in the men's room was out, the wooden floor in one of workout studios was massively buckled, and a glass window by the pool was cracked.

7/14/24
Since my previous review, not a lot has improved and I've noticed other issues. You can see from my photographs that they are still struggling to keep up with basic maintenance. In the previous two weeks I was there, the pool had what appeared to be paint chips at the bottom moving around loosely. When I was there last week and saw that it hadn't been cleaned, I asked the young guy at the desk when the pool is cleaned, on what schedule, and he said it was a lower priority compared to where the machines are. And that's another problem with the club, they don't seem to have people working on the weekends, certainly not on Sundays, that can answer basic questions around simple things like maintenance. Also today there were scores of dead bugs in the pool water and the whirlpool. It wouldn't take that long to do a walk around both the pool and the whirlpool and make sure that everything's ready for the members before opening.

8/4/2024
The filth and neglect parade continues both in and around the pool and around the jacuzzi Nothing has improved since my previous review. Maybe 3rd time will be the charm. Enlarge the pics for full ick effect.

8/11/24
None of the photos that I previously posted have had changes or improvements. So this negligence and filth have been ongoing for weeks if not months. Here are today's photos of filth and disrepair. Beginning to wonder if the health department or local media should get involved.

8/12/24
Lowered my rating to one star as it appears quite clear that the gym has no interest in resolving any of these issues, many of which involve simple cleanup. It seems they don't own a robotic pool cleaner. Those are cheap but so is Genesis.

Source: Google

★ 1

Rude staff. Dirty pool water and hot tub.

Source: Google

★ 1

This gym used to be good when it first opened. However, it was all hype because it seems like they couldn’t keep up with the maintenance of machines, restrooms and other equipment as well as keeping up with basic cleanliness. Restrooms often times don’t have toilet paper, paper towels and the trash cans are ALWAYS full. Towels are almost never available (both for showering and for cleaning). Paying a premium membership for this gym is a rip off. It is no wonder that they have been recently struggling.

Source: Google

★ 5

Great facilities

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Belle is the best trainer in Omaha! I only wish they had a swimsuit dryer.

Source: Google

★ 4

Source: Google

★ 1

Genesis HealthClub's promises of well-being are marred by a disturbing culture of negligence and silence. After enduring a head injury and theft in their facilities, attempts to communicate were met with deafening silence. Staff members, seemingly under orders, avoid discussing members' concerns, preferring to ignore problems until they vanish. This callous attitude not only neglects member safety and satisfaction but also erodes trust in the establishment. Genesis HealthClub's failure to address issues head-on speaks volumes about their priorities and their commitment to member well-being.

Source: Google

★ 5

Great club - courts for pickup, plenty of free weights and cardio, and locker rooms are pristine with a wet sauna you can barely breath in it’s so hot (the way it should be). Staff also very kind and helpful.

Source: Google

★ 5

Great facility with 5 new indoor tennis courts for a total of 7. Tennis is back to normal and the courts stay mostly full.
Great adult drill programs.
The club has all kinds of free workout classes including spin, swim, yoga.

Source: Google

★ 5

I love this gym even though I live in Iowa. Thanks to Ben over at 86th and Q I can. One of the trainers looks like Van from Reba don't know his name but he's cool. Nothing but good vibes and goals being accomplished.

Source: Google

★ 3

Good gym, tennis courts are $25/hr unfortunately.

Source: Google

★ 5

This gym experience has been
Amazing so far.

Source: Google

★ 5

Source: Google

★ 2

I’ve been a member of Genesis since they acquired a myriad of gyms in Omaha area and it takes quite a bit for me to write a negative review but I think in the case of Genesis Westroads it’s long overdue. Firstly, Genesis thinks this gym is worth a premium fee over their other gyms because they just pumped a bunch of money into a remodel. The space would be excellent if a large portion of the equipment was well kept and not broken or falling apart. Also, no dry sauna which all other locations do have. Secondly, the staff as a whole is not trained well. There is high level of turnover. A lack of professionalism and training is very apparent. I’ve dealt with rudeness at the front desk more times than I care to admit. Thirdly, the training staff is poor. There are a few good trainers who are very competent and represent the profession well. There are also trainers here who do not and certainly make it hard for their qualified colleagues to uphold that standard of quality for which the gym and the training staff is being judged. It’s easy to see why there’s a flood of people leaving to go to VASA across town for a better gym experience.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Love the pool and the classes are exhilarating- I don't feel judged here and enjoy working out here

Source: Google

★ 5

Everything is so convenient-the trainers are awesome and friendly-the staff treats us with kindness and respect

Source: Google

★ 5

Never knew I'd love weight training but I do! Starting out with a personal trainer and would recommend to anyone. I like the wide open space-- people doing all kinds of activities which is a great atmosphere & very supportive.

Source: Google

★ 1

The customer service is terrible. I started getting charged late fees when my card is on file. I called and was told everything was good to go. The next month I get another letter with late fees. I go to the gym to speak to the manager and was treated like the issue was my fault. I quite the gym at that point and there was not a care in the world. I called the corporate line to inform them of the terrible service and got hung up on. Steer clear of this gym!

Source: Google

★ 2

I have been coming here to play indoor tennis 2x-3x per week for a couple of years. Recently I played at Hanscom and what a difference a well maintained facility makes. The courts there were pristine, no tennis ball fuzz, no cracked courts, not freezing cold or unbearably hot.

I now realize how poorly maintained these courts are. They consistently have tennis fuzz on the courts. Court 3 is almost unplayable. Please do better, because this is somewhere I would like to frequent.

Source: Google

★ 5

Source: Google

★ 1

Old equipment, terrible customer service.

Source: Google

★ 5

One of my favorite locations

Source: Google

★ 1

Genesis is one is the most poorly managed companies I have been affiliated with. It's extremely unfortunate that that they have acquired all of the gyms east of 132nd. They require you to pay $80/month for this "premium" location which is almost no different than any of the other locations. Constantly dirty, equipment is always breaking, out of towels once a week, steam room out once a week. The contracts are not transparent at all. I signed up at the Cass location for $40 a month, a friend of mine pays $20 a month, and another friend signed a year long contract when she agreed to $40 a month, but after month 3 it bumped up to $75 a month. I'd recommend they start by bringing in new management to create a better culture for transparent pricing, continuous improvement, and actually listening to their customer base. I really hope a quality gym opens in East Omaha, Genesis ain't it.

Source: Google

★ 5

Great gym!

Source: Google

★ 1

When I signed up they said I have access to all locations. Now they want me to pay a five dollar drop in fee for this location. Ridiculous. Been a member for years and I need the ability to go to diff gyms at different locations given my job. Main reason why I signed up. this location isnt even that great after the renovations. Locker rooms are horrible, pool is outdated, the ratio of workout equipment to members is extremely low

Source: Google

★ 1

I don’t know where to start with this “premier” location. The prices are outlandish for how outdated and torn up the gym is. Sweat marks all over everything. The pool area is a total wreck and always freezing. The hot tub has been down for months and now that it’s “fixed” only one jet is working. There is rust all over the hot tub area that they have just left our. Hoses laying all over the place. The roof leaks in multiple spots. Yet when they call you to sign up they act like it was recently updated but it was years ago. Also why do I have to pay a higher price because you have tennis courts when I don’t even come for that?

Prices are insane here!!!! 120 dollars a month for a falling apart building?

Source: Google

★ 1

I wouldn’t suggest coming here to workout. I was cussed out and had derogatory comments made to me while I was playing basketball. I reported the individual employee Jamal and nothing was done. This is blatant disrespect regardless of how competitive a game or the gym can be. I would suggest going to a different gym instead of this one. They say it’s a premier gym but it’s pretty basic and things are always broke. Plus paying the inflated price to come to this location or gym is crazy! Highly suggest going somewhere else like Vasa off center street for a cheaper option or literally any other gym.

Source: Google

★ 2

For paying $80+/month, you really don't get that value back. They constantly are having to fix gym equipment and making repairs in the locker rooms. The steam room is hit and miss as far as it actually pumping steam and being at a high temperature. It seems that they are out of towls half the time you need one as well, which is frustrating. All in all, the gym has pretty good equipment, but there just seems to be poor management and certainly isn't justified in what they charge. The new gym in town, Vasa, offers just as much, if not more amenities and is substantially cheaper.

Source: Google

★ 5

Been going here since before they renovated and I'll keep coming back! My husband and I love it here! It's always clean, some machines break but they don't ever take long to fix. Also love the people! Geri is great!

Source: Google

★ 5

Great gym, equipment, staff - everything is great!

Source: Google

★ 1

I went into the club January 2nd to cancel my membership as I believed they were closed on the 1st as it was a federal holiday. No payment had been made and my monthly membership of nearly $150 was processed the following day on January 3rd. To put the cancellation in process I was forced to sign a document stating that I would be responsible for paying the month of February as well. I was confused as January 2nd to January 31st is exactly 30 days. So, a Genesis employee said he would write on the document and recommend that I not be charged for the second month considering it was January 2nd. The employee stated that even though he will recommend that I am not charged, it is “out of his hands”. So, I ask if there is phone number to their billing people so I can make my case with the correct people who make the decisions. I am told that it is on the website. Well, of course it is not clearly stated on the website. After tracking down the gym headquarters in Kansas and being transferred multiple times, I finally talk to someone who says they are waiting for the paperwork to be sent over, but she or someone from her team will give me a call. I wait for a call and two days go by with nothing. I call back and try to get connected to them again. I am told there has been no response yet on the cancellation because two separate managers have to approve it, but one is “unavailable”. I understand but would like to be updated. So, I ask the Westroads employee if he can give me a call back when he hears something. He responds that “he probably won’t remember” to call me back as he talks to hundreds of people a day. Evidently my issue isn’t important enough to set yourself a reminder to follow up.

I tell him, okay, I will give you a call back on Tuesday if I do not hear prior and SET MYSELF A REMINDER. Fast forward, it’s Tuesday afternoon and I haven’t heard anything. Well, to my surprise, my husband sends me a screenshot of a text he received from the original Genesis employee I was dealing with saying my request had been denied. This is when I really got upset - He made no attempt to contact me directly but opted to avoid an actual conversation and try to go around me. Hearing of this, I attempt to call Westroads and speak with the employee and get a better explanation. Of course, said employee is unavailable to talk when I call the club directly. So, another employee tells me that the request to not be charged for the additional month was denied. I am clearly unhappy and still confused considering a payment for January hadn’t been processed when I made the cancellation request, it’s 30 days including the day I made the request to January 1st, and I still have not been able to actually talk to someone that makes the decision. I am again told it is “out of their hands” and the Westroads employee has done everything he can and more than he typically does for people.

In the meantime, my husband responds to the original employee I was dealing with and asks why he didn’t call me as I am the primary on the account and have had ALL correspondence with him. He responded that he didn’t have my phone number. To which, my husband responded with it and told him he needed to call me. So, of course, I doubled checked and my phone number is clearly listed under primary phone on the account. Additionally, I wrote my phone number on the cancellation sheet which he had. So, said employee calls me and tells me the news himself. I still don’t understand why it’s really such an issue and the difference in coming in on the 2nd versus on a federal holiday 24 hours prior (a day on which they closed early) is going to cost me nearly $150 but it is once again “out of their hands”.

This is NOT the way to do business. The secrecy regarding who actually makes decisions regarding cancellations drives you crazy. Additionally, having an employee go around me, lie about having my contact information, and TEXT my spouse versus calling me and dealing with an issue up front is extremely unprofessional. I would think twice before joining. Learn from my mistake.

Source: Google

★ 5

Source: Google

★ 5

Great indoor tennis courts here. I played a USTA tournament here and the facilities are amazing. Well kept locker rooms, indoor basketball court, and all the amenities.

Source: Google

★ 4

Negatives: The pool was really nice until they got rid of the guy who cleaned it regularly. The hot tub hardly ever works, about 2-3 of the 8 stair machines are nearly always broke and same goes for the treadmills. There are really only 4 that don't have belt skipping issues and out of those 4 only about 2-3 of them work at any given time. The tennis courts are nearly always full of some sort of league so I wouldn't recommend signing up if you are doing it to play tennis. No sauna (but there is a steam room).

Positives: Tons of weights, tons of machines, really nice basketball court, really nice turf field, like 8-10 power racks which is super nice because they aren't full even during rush hour, lots of cardio equipment (but only about half of the cardio machines work), two nice dance studio type rooms, tennis courts are nice if there aren't leagues going on, locker rooms are actually fairly clean, steam room is nice.

Source: Google

★ 5

Gym is clean equipment is in good shape
Blake that works there is super nice and friendly

Source: Google

★ 1

Source: Google

★ 5

The atmosphere is wonderful, all ages and fitness levels welcome. Wish the track was a little bigger but that’s what treadmills are for!

Source: Google

★ 5

Love this gym ! 5 stars

Source: Google

★ 4

Impressive facility. They have an insane amount of machines. The pool has 2 lanes but has areas where it’s 10 feet deep outside of the lanes. The lanes themselves were maybe 6 feet deep? 25$ for a day pass. And there’s a hot tub next to the pool. They provide towels shampoo conditioner and body wash.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great facility very Clean and modern equipment

Source: Google

★ 5

I couldn’t find a straight bar and Blake found one and helped me with my workout. Always great smiling faces and helpful tips! Worth the monthly price !

Source: Google

★ 1

If you're joining this gym to play raquet sports think again. Your monthly fee doesn't get you access to the tennis court or the pickleball court. You'll be asked to pay an additional $32 to reserve a court for only 1 hour. And no, there's no tier of membership that gets you free access. Rip off!

Source: Google

★ 1

So much greed

Source: Google

★ 5

My favorite gym I’ve ever joined!

Source: Google

★ 5

Great place to work out!!!!

Source: Google

★ 5

I started meeting with a personal trainer Sarah Reeve, she is wonderful. She is educated and kind and I am super encouraged to be able to work out with her and grow stronger

Source: Google

★ 5

Beautiful and clean facility, machines are nice and new. Employees are helpful and friendly

Source: Google

★ 5

Tons of different equipment so the workouts never get stale. Very clean

Source: Google

★ 5

Great place to work out

Source: Google

★ 5

Source: Google

★ 5

State of the Art “Hoist” Machines!
Great New Locker Rooms!
Great New Steam Room!
Great New Pool Area!
Beautiful New Entrance!
Spacious Area Everywhere!
Nice People Working There!
Awesome Remodel!
I Always Look Forward to Going!

Source: Google

★ 5

They handle business with professionalism. I had a miscommunication with summer pricing and they gave a solution right there. Everyone walked away happy. You get what you pay for here. Very nice gym area/turf with tons of racks. You never see that many in your typical gym in omaha. You can become apart of a community there if you so choose. They can help you live a healthy lifestyle. My one thing is i would appreciate to see some more 5 lbs or 2.5 lbs on the racks, they are hard to come by some days 😆. Regardless, a high quality facility that is maintained very well by the staff.

Source: Google

★ 1

I wanted to use this gym today because the midtown crossing gym has no sauna and its AC has been out for weeks. I was told I needed to pay an extra $5 because this was a premier gym.

I have a problem with genesis wanting to charge me an extra $5 when the gym I go to is a dump with moldy walls.

Attached is the state of the mens showers at Midtown. I shouldnt have to pay an extra $5 when I have to deal with this below par gym at Midtown on a daily basis.

Source: Google

★ 5

Source: Google

★ 5

I have been there about 3 weeks now. Derrick is my PTand he is wonderful educated and an all around nice guy. Thank you Derrick. ⭐⭐⭐⭐⭐

Source: Google

★ 5

If y'all handicapped or you have a a limb augmentation or whatever this is the place to be at I guarantee that cuz I'm in a power chair and have a parts for invitation and swimming pool hot tub sauna everything is great give it a try don't knock it promise you

Source: Google

★ 5

They have 10 squat racks with 8 of them being on top of deadlifting platforms and fully loaded with bumper plates.

Source: Google

★ 5

Great location

Source: Google

★ 3

Lots of equipment, but always extremely packed when I can go. It is pretty clean, but I had too many experiences with people just sitting on equipment and talking or on their phones. I am sure this happens everywhere anymore. I just want a place that is low key and not a meat market.

Source: Google

★ 1

This place is terrible wish I could give 0 stars. Requires you to a pay a buyout fee when you were unhappy with the gym and how gross it really was. Went 1 time and never again. They advertise a 30 day notice but when you do that and pay the buy out on the first day of the month. They say you have to pay ANOTHER month. So really it’s more like a 60 day notice plus a buy out fee. What a joke this place is. Worst customer service I’ve ever experienced. They truly do not care about their customers being happy all they care about is the money. What a terrible business!!!

Source: Google

★ 5

Source: Google

★ 5

Jason is passionate about serving all members and ensuring that every client and employee has a great experience!

Source: Google

★ 1

Staff does not return phone calls or emails and they stole credits from our account that we did not use.

Source: Google

★ 4

Good gym with plenty of amenities. I wish they had a spinner for swimsuits but other than that good place.

Source: Google

★ 1

I waited 1 hour and never ended up getting a towel. Every person that asked about towels were told they would be ready in 15 minutes. You would think during the noon time rush they would be prepared.

Source: Google

★ 3

Like the facility but bring your own towel. The Westroads facility never has towels available. I guess a Premier Membership doesn't get you towels

Source: Google

★ 5

Lots of good courts

Source: Google

★ 3

Went here for 6 months for free jus by walking past desk lol

Source: Google

★ 3

I know they’re not doing anything because every time I walk in they’re just standing there behind the desk watching you yet I somehow am never able to reach them over the phone. Great gym, very poor customer service

Source: Google

★ 5

Source: Google

★ 5

Had a great time here! Very clean!!

Source: Google

★ 5

I think this fitness place is great for a person who is looking to start a new lifestyle for getting in shape.

Source: Google

★ 5

I had the best experience at this gym! I highly recommend getting a membership there and the staff is so amazing! One thing I wish I could see more of is more social media marketing to try and encourage more people to join the gym!

Source: Google

★ 5

This gym has everything I've ever wanted! From the amazing mind&body room that has hot yoga classes to the wide open turf area I can get my lift and cardio on! Oh and don't let me for get about the pool that has a 10ft drop off AND three swimming lanes! I cant even fit all that is so amazing about this gym into this review but I would recommend this gym to any and every friend or family member I have! The people here treat me so well and accommodate to all of my health and fitness needs!

Source: Google

★ 5

The nicest gym in Omaha area! Great Management and staff! Ask for Rick to help you with a membership.

Source: Google

★ 5

Source: Google

★ 1

I cancelled my membership months ago and now they are charging me even after the cancellation. None of the staff will call me back and their excuse was we been trying to email you when I have received any emails. Very rude manager she hung up the phone on me in the middle of the conversation and when I called back she wouldn’t pick up. Very disappointed! Will never go there again.

Source: Google

★ 3

I love this place and I mostly come for the classes. I love the variety that I can’t get anywhere else. However, they recently upgraded their studio to add heat lamps. Now every class is heated. I know it’s very popular right now but there needs to also be no heated options. Yoga is one thing, (still not a fan) but why are they also heating cardio classes?? That’s a great way to pass out. It’s just disappointing. I used to go to like 4 classes a week and now they’re all set to 90 degrees or more.

Source: Google

★ 1

If you give them your phone number they will spam you with calls until you give them money.

Source: Google

★ 1

4 times trying to reach out to the person in charge of the tennis courts to schedule an appointment for a tour and probably sign up for private lessons. Every time, I left my name & my phone number for him to call me back. He never did. I’ve been trying for 2 weeks now.

Source: Google

★ 1

I’ve been a member for years. I’ve come to this Location many times this year never had a issue getting in. This morning when I came to work out the front desk would not allowed me in unless I paid an additional $75 a month on top of my membership that I already had. I can’t believe how greedy Genesis is. If I’m going to pay that much money I’ll go to a better gym. This place is a joke.

Source: Google

★ 5

First day back after 7 year hiatus was great! Newer facilities and plenty of machines.

Source: Google

★ 1

I canceled my membership more than two months ago (I have the cancelation contract), but my CC is still being charged. Jerry will not call me back or respond to my emails to rectify the issue. When I have shown up in person, she is not there and no one seems to know how this can be resolved. I loved Genesis until this experience.

4 months in and my issue is still not resolved :(

Source: Google

★ 1

This place keeps trying to bully me into paying more money. I was told I was grandfathered in to the price I am paying right now by many other staff members. But they are harassing me about a 5 dollar co-pay now if I don’t upgrade my membership and pay 85 dollars a month because this is a “premium gym”. This gym does not feel premium. The equipment is old and some is broken. They don't even have a sauna. I don't think they are making everyone upgrade their grandfathered in premium because I asked around and many people pay even less than I do. Starting to think this is racial motivated because I noticed no one was playing basketball like normally, they are saying this to all the young black men. *I have had a membership for 6 years. A couple of the years I had it I didn’t even go. I didn’t cancel because they said this rate was locked in.

Source: Google

★ 5

Source: Google

★ 5

Amazing gym, equipment is kept nice, most people here return weights to where it belongs, it’s nice and cool for your heavier workouts. Lockerroom is nice and clean from what I see. Only issue I got is that the wavy glasses seeing into locker room isn’t great for privacy so don’t change in the lockers straight ahead from that. Other than that I love this place!!

Source: Google

★ 5

Very professional with a great selection of machines and weights. Can go at anytime of the day and get a good workout in!!!

Source: Google

★ 4

Source: Google

★ 5

Pretty nice gym, I do wish they had more of a stretch area. The cross fit area is always busy.
Also they do have pretty great daycare at this location my boys always love going.

Source: Google

★ 2

Nice looking facility and lots to do. Went to this location to take our daughter to the pool, and the gym had the pool closed for special Olympics practice which is fine except this wasn't posted anywhere. It wasn't listed online, on the pool door, in either locker room, and the front desk people didn't tell us when we asked about using the pool. When we came up and asked about it being closed they said, "oh yea that happens." Needless to say making my daughter cry made for a great experience.

Source: Google

★ 5

Source: Google

★ 1

They will definitely keep charging you after you cancel your membership. This has happened 3 4 months now, and now there excuse is they didn't have an email for me. I'm beyond frustrated.

Source: Google

★ 5

Gym has almost all the amenities you need, weight room, pool, tennis and basketball courts, locker rooms with showers. The only thing missing for me was the sauna room. Customer team has been nothing but helpful and courteous.

Source: Google

★ 5

This location is very nice and updated! I love swimming in the big pool and the steam room is great! I had some issues earlier this year and management worked with me to resolve any issues. I would highly recommend trying this location!

Source: Google

★ 1

Hi, my name is Carter Czaplewski and I have been a member with you guys for about 11 years. Originally I signed up at 144th and F and was grandfathered into a rate of $33 a month. Had a problem with billing when you guys took over and got past that. Now that gym has been closed for some time and I utilize almost every location. Now I am told that I would have to upgrade and pay $72 or $75 a month to go to the Westroads location. I have been frustrated about this for some time considering I have been coming there for so long. I really would like to see what I can do in order to have access to the “premier” location. Being a long time member and getting past other mishaps I feel I should be able to be grandfathered or at least get a discounted rate. It doesn’t seem right to have to pay almost double for one location

Source: Google

★ 5

Source: Google

★ 5

Facility overall clean amazing and the workers pretty nice.

Source: Google

★ 3

It's mostly clean but could use some more attention to cleaning bathroom and shower areas.

Source: Google

★ 5

Source: Google

★ 5

First impression, very clean and plenty of gym equipment and space to workout! Staff at the desk were professional and approachable!

Source: Google

★ 5

Awesome gym

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Genesis Health Clubs Westroads: The pool water is as blue as the sky, dances like crystals in the sun, and is refreshing for both the mind and body. The Genesis Team does an amazing job keeping the room and water temperatures adjusted during these crazy Nebraska winter weather days. I love this pool!

Source: Google

★ 5

Really nice employees, really helpful and pariente

Source: Google

★ 1

Genesis canceled my pre-existing membership a while back. I had put a good chunk of money down and had a good monthly rate when it was 24 Hour Fitness. I went in and questioned them about it. Logan reached out and told me that they would be able to get me something similar. I’ve been trying to reach Logan for 3 months now with no returned phone calls. I’m kind of curious to see if someone over there will see this review and ask Logan to check the notes on his desk. Maybe I’ll get a call.

Source: Google

★ 5

Best gym hands down has everything and some

Source: Google

★ 5

Source: Google

★ 1

In September, I parked my bike in the parking lot at westroads genesis and went inside to work out, but was soon approached by staff to tell me that my bike had fallen over in the parking lot. When I found it on its side, it turns out the asphalt beneath the kickstand had given out causing the bike to topple on its side causing almost $4000 in damage. The club manager admitted the asphalt had been poured improperly and not only was the club at fault, but also promised that it would be “taken care of,” and “the damages would be covered.”

Now almost 5 months later, I am being told there is no liability on their end and there’s nothing that can be done, and that it’s now my responsibility to cover $4000 in damages that occurred through no fault of my own, due to faulty parking lot pavement that has since been replaced.

Source: Google

★ 1

So far a very disappointing experience. Since re-joining before the end of 2021, I've visited eight times on various weekdays, usually between opening and 730a, and weekends between 1p and 4p. Wait to use a lane in the pool has been over 30 minutes all but once. Twice the steamroom has been completely offline. The jets in the hottub have only worked twice out of eight visits. Today, the pool was flagged as closed "until further notice". Asked staff if there was any anticipated time for reopening, as swimming is the only reason I purchased membership; Rep. didn't seem to care or try and find any answer... just said in passing that a part for the heater was broken and could take months to repair/replace, and then walked off. Past that, the towels are tiny and scratchy (walmart black friday bargain bin), and the only scale to weigh yourself is out in the middle of the exercise floor... or so I was told when I asked. Rep couldn't be bothered to show, and frankly the thought of weighing myself out in front of everyone on the exercise floor wasn't very appealing. So far, less than a month back in, and the experience has left me with little more than regret. I'll update further as my membership progresses; Glad I only went with the 6 month package this time around.

Source: Google

★ 5

Got a chance to dance with my beautiful sistas( REUNION). They really remodeled the clubhouse, very beautiful 😍 ❤ ♥ 💖 💕

Source: Google

★ 5

The facility is well organized and a clean place. Worth the money for what you are getting.

Source: Google

★ 5

Parv is great to work with. The club is so spacious, and the facility is lovely.

Source: Google

★ 5

Beautiful club, beautiful studios, and has awesome equipment for athletes, bodybuilders, and the general public. Cardio tennis is a blast if you haven't tried it and they have an excellent staff of personal trainers. Belle is awesome

Source: Google

★ 3

Does the club have badminton courts? Whom should I reach out to check for the availability?

Source: Google

★ 5

Very clean. Great variety of equipment.

Source: Google

★ 5

Source: Google

★ 4

Clean

Source: Google

★ 5

Source: Google

★ 3

I go there to play Pickleball. Easy access and nice 🎾 and Pickleball set up.

Source: Google

★ 5

Genesis Health Club Westroads is a beautiful facility. Everything looks new and clean. There is a pool tennis courts full basketball court large workout turf area and more. The are cleaning stations and towels to sanitizer the machines. This particular club has like a lounge area as well as a smoothie bar. This so far was our favorite Genesis health club in Omaha. If your in the area it’s worth a visit. If you live near by it’s a good health club to join.

Source: Google

★ 5

They have a heavy Thai style punching bag (probably 120-150lbs), every size of kettlebell, pull up bars, and non pushy sales ppl. It's everything I need.

Source: Google

★ 5

Location is fancy and very updated.

Source: Google

★ 5

Source: Google

★ 5

Amazing facility. Very clean and spacious

Source: Google

★ 1

With all the upgrades and the niceness of the interior of this gym the customer service is absolutely abhorrent. My sisters car was broken into at this gym on the one side of the building where there is no cameras. Note this wasn’t the first time they’ve had a break into a car with a smashed windshield. Yet they have no sign or anything to warn customers about this problem. Then just yesterday someone else’s car had been broken into with their window smashed. So don’t expect this location to care about you or your well being cause clearly they won’t even put in the most minimum of efforts to protect their customers. Go somewhere else the lifetime fitness is nearly the same price and actually has customer service.

Source: Google

★ 5

Source: Google

★ 5

Very good place to work out

Source: Google

★ 5

Source: Google

★ 5

They are great here! Alonna was amazing at making a smoothie after a very hard swimming lesson with Brandon!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

We have been coming to genesis for a while and even after the upgrades we have still been coming, then all the sudden today we were told we have to have a “premium” membership to come here. It’s $71 and it’s not a premium gym- they have the same things as the other gym. I would save yourself the money and not go to this location.

Source: Google

★ 5

Source: Google

★ 1

I originally signed up for membership at the cass location with an employee named Matt. I was told at the time of signing that this was a 14 month contract. I was never given a hard copy of my contract, until today when I went to try and cancel it. I used the membership a handful of times before deciding to not return for the rest of my contract because of how dirty the location was and a lot of the equipment was either broken or missing attachments. A couple months into my contract, a membership add on was added to my account without my knowledge. After noticing this add on, I attempted to cancel the add on 3 separate times before it was finally cancelled. Fast forward to today, I went to the cass location to cancel my membership and was told that my contract was for 18 months and there was no such thing as a 14 month contract. I was told I could go to the Westroads location to dispute the miscommunication with Matt would had originally signed me up. Matt was busy when I arrived to the Westroads location so I talked with Geri, the club manager, who was very rude. She kept interrupting me and simply reading a contract from her computer screen word for word instead of listening to my situation. She told me that my only option was to pay a $100 cancellation fee plus membership fees for the month of October as a 30 day notice. The communication when signing up was very misleading and sneaky. I am highly disappointed with my experience with Genesis Health Club and would not recommend this gym to anyone.

Source: Google

★ 1

I have been going to the westroads location for over three years now. Now that they have finished what they call upgrades they want me to pay more for a premiere package to be able to work out there. This is also after paying a once a year fee called an enhancement or upgrade fee. Also when me and my wife signed up with club genesis they told us about all these great renovations coming. The reality is that they brought a sub par building and facility up to par. That’s it. It looks nicer and they got the smell out of the locker room.

Source: Google

★ 5

Source: Google

★ 2

I pay more than any other gym in town because it is a “premier” gym but there are no extra features compared to the other genesis locations. The shake/smoothie bar is consistently out products (more than 10 times have I not been able to order in the last 6 months). There is no dry sauna. The gym has been open for months but there hasn’t been one installed. So I feel like i am paying for amenities I am not receiving. The worst part of the gym is that it is not 24 hours. I pay an arm and a leg but I can’t work out most days because they close at 9 on weekdays and 6 on weekends.

Source: Google

★ 1

Where to begin, I have a similar review to the other negative reviews. My membership was frozen during covid while I waited for renovations to be completed. I have been a member for about 8-10yrs. I went back to the gym in 2021, excited to see the renovations and unfreeze my account. I was informed that now it’s a premium club and my fees have doubled. This certainly had never been communicated during the renovation process or anytime at all. I filled out the contract and opted for checking withdrawal for payment. I didn’t have my checking info on me so I told her I would call back later with that info. I thought about it more and decided not to call with my checking info and not to return to the gym. A month later they started charging my credit card they had on file from when my account was froze even though the updated contract didn’t have my approval to charge my card. At no point did I receive a call asking for my checking info. I emailed with some corporate contact who eventually cancelled my account and waived my cancellation fee, I still have that email. I then disputed my credit card charges because I did not authorize card charges on the contract. Today I got a call from the gym telling me I owe them a cancellation fee because I didn’t give a 30 day notice. That is false since then corporate contact I spoke with told me he waived my cancellation fee and “no further payments are do”. I told the gal I talked to today that I have the email if she wants it and she said that the email doesn’t matter. I politely told her I wouldn’t be paying anything since I never returned to the gym after the day I initially went back. She told me they would call me every 2 weeks until I pay a fee that I was told was waived. The gym is fantastic, it’s the management that isn’t.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great service. Staff very professional.

Source: Google

★ 1

Customer be warned. Cancelling your membership is a NIGHTMARE. Genesis makes it near impossible to cancel. When you do cancel.. they will continue trying to bill you (for literally years). Countless phone calls to get membership cancelled with corporate.. and 2+ years later Genesis (on behalf of a debt collector in Kansas) is SUING over a couple hundred bucks (they claim are owed) but is somehow now thousands of dollars.

This company is a disgrace. If I could give it less than one star I would. OH.. don't ever tell them the names of friends or family members.. they will call them (FOR YEARS) trying to sign them up.. all the while suing for cancellation fees. F this place.

Source: Google

★ 4

I appreciate the friendly greetings and the great selection of equipment
However, I would appreciate more attention being paid to the mens locker room(dispensers empty for more than a day and maybe some signs to remind members to put their towels in the proper place when they're done).

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google