★ 5

Hi, the girl who works at the women’s spa is wonderful. Her name is Kylie and she is sincere polite clean wonderful since she came back. Everything is shining.

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★ 1

It’s been years since the pool area functioned. They say they are legally not able to have it open without a life guard because of the death at LVAC. But THE LVAC beat that case and is open again. The staff has no clue why it’s not open unless the life is on duty and they never show up. This place is useless and mis managed!!

Source: Google

★ 4

Can't complain when u visit from Canada and u get free pass cause of your gym very solid thank you

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★ 5

⭐️⭐️⭐️⭐️⭐️
Yo, gotta give a massive shoutout to my guy Drew. This dude is an absolute legend. Straight up one of the most solid, genuine, and hard-working people I’ve ever dealt with. He didn’t just try to make a sale — he actually went out of his way to help me out big time and made sure everything was dialed in perfectly. That kind of effort is rare these days especially when it comes to cleaning since he’s always up and around making sure everything is maintained and clean for us to use.

Drew made the whole process smooth, stress-free, and honestly just fun. You can tell he actually cares and takes pride in what he does. They NEED to give this man a raise — no question about it. If you get the chance to work with Drew, do it. You’ll walk away hyped up like I did. Certified good dude right here.

Source: Google

★ 5

Great gym, Manager Linda is awesome!

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★ 5

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★ 2

I'm writing this review with the caveat that my expectations for 24 hour fitness are not high. I’ve been to several 24 Hour Fitness locations, and unfortunately this one is among the worst. The gym seriously lacks ventilation — it constantly feels stuffy, humid, and uncomfortable, especially during busy hours. The air never seems to circulate properly.

Cleanliness is another major issue. The mirrors are consistently streaked and dirty, equipment often looks grimy, and the overall upkeep feels neglected. You can tell maintenance and cleanliness are not a priority here, which is disappointing for a national brand.

It’s a shame because the layout and potential are fine, but the poor ventilation, dirty environment, and lack of attention to basic maintenance make it an unpleasant place to work out. This location really needs a deep clean, better airflow, and more consistent management oversight.

Source: Google

★ 5

David was helpful and informative

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★ 5

Trevor is the best

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★ 1

Honestly, this place was nothing like I expected. Did a tour and the club seemed great, massive building with lots of equipment. Signed up for the year special. Then I came to actually workout. The majority of the equipment was most likely purchased 20+ years ago. Machines are frequently down and inoperable for long periods of time. Months. You don’t realize how old and bad it is until you try to use it and you can’t move or adjust a thing on it without hurting yourself because it’s so old, rickety and caked with grime. Which leads me to the unsanitary conditions here. It’s bad. The only other place I’ve seen this dirty in Las Vegas is Clark County Correctional Center. Machines, walls, ceilings, floors all disgusting! Literal grime, hair, dirt, bandaids, garbage filling any visible crevice possible. Snack wrappers on floors. I’ve noticed recent reviews about this place being “clean.” Be weary as members are getting incentives for these posts. I was asked to leave one myself so here it is. If the health department came here the gym would be instantly shut down. I’m sure there’s mold growing upstairs as well with how filthy it is here along with the stuffy humid conditions in the workout area. Unfortunately, temperatures here can reach over 80 degrees on some days in the workout area. I only continue to come as I paid for the year. I know, my mistake.
Update- I was mooed at this afternoon by one of the trainers. I will not return.

Source: Google

★ 4

Decent gym but desperately lacking in free weights. Constantly having to scour the entire gym floor for 10, 5 and 2.5lb weights. They need to restock ASAP. Bathroom always stinks like sewage. They also keep the upstairs hot. Place seems to be run a bit penny-wise, pound foolish.

UPDATE: True to their word, they've def made improvements in those areas that seemed lacking. Bathroom is constantly being cleaned and hasn't smelled like sewage in months and although it's sometimes still a struggle to find weights, it's better than it was before. They seem to be restocking.

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★ 5

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★ 5

Olivia the personal trainer is awesome, she's always really helpful. I like the staff there, everyone is nice.

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★ 2

Finally a couple new machines. This gym needs much better cleaning services. The locker floors are very dirty, and they don't clean the gym floors often and they are not thoroughly cleaning. There's dust around all the machines. Also people are always hunting for 5, 10lb weights.

The aerobics room is good but they leave the door open with loudspeaker and music blasting so loud it disturbs the entire upstairs gym. So come when they're NOT having a class.

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★ 1

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★ 1

I paid membership because of swimming pool, and whenever I try to go to swimming pool, it’s not open.

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★ 1

Watch your belongings.

Recently, I was there to get in an early afternoon workout. Weekday and fairly busy with what appeared to be regulars.

On my way out, I realized I had accidentally left a water bottle upstairs and rushed back to the last place I had left it.

No more than 5-10 minutes had elapsed from the time I was at that area and the time I returned.

The water bottle was gone.

I didn't see any cleaning staff so I'm fairly certain they didn't throw it away.

And the front desk staff did what they could do to check lost and found the day I was there as well as the following day when I called. They were friendly, I must stress that.

I have to post this because if you visit this gym, you'll notice it's in an upscale part of town. Furthermore, most of the patrons appeared white collar or well off and retired.

I've been to other gyms (non 24hr) in less posh areas and I've never experienced theft this blatant. Typically, when I absent-mindedly left something behind (at non 24hr gyms in other parts of town), I usually get it back the following day by asking the staff to check the lost and found.

Was it my fault to forget my bottle? Yes

Is the bottle replaceable? Of course.

But the display of dreadful human nature from what appeared to be well-to-do people is both amusing and disappointing.

So do NOT let the nice neighborhood and patrons fool you.

Overall the gym is just okay. They have a cool area on the first floor but it's dedicated to group and personal training only. A lot of wasted space.

To be fair, EOS on Alta and Rainbow also has a lot of wasted space. (fun fact, that EOS used to be a 24hr)

Since I have a membership to most 24hr locations, I'll be working out here again. Because this is now the ONLY 24hr left in Las Vegas. What does that tell you?

(fwiw, when I got my membership many years ago, 24hr was a major player and they had many locations throughout the country. And because the annual fee I'm locked into is so cheap, I just renew every year. )

When I do train here, I will be keeping a close eye on my things. In fact I will be even more vigilant than when I'm working out at other gyms in less swanky parts of town. Funny how the blue collar crowd can often be more respectful.

Source: Google

★ 1

I visited with a 3-day pass and had my confirmation code, but the staff member named David was very rude. He refused to let me use the pass and kept pressuring me to purchase a membership instead. Very disappointing experience, especially for someone trying to check out the gym before joining.

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★ 1

So gross. The men's shower area and toilets. Every day!

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★ 5

All the front desk workers are super nice and helpful!

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★ 5

I moved into the neighborhood and was interested in getting a membership at a nearby gym. I walked into 24 Hour Fitness and Drew G. took great care of me. I inquired about a membership; he walked me through the different tiers and options, was friendly, knowledgeable, professional, and efficient. He educated me on the app as well and I am excited to get started at 24 Hour. Thank you, Drew!

Source: Google

★ 5

I was apprehensive before this appointment, since I hadn't been in a gym for decades but Emerson was great! He asked questions, made sure my weaknesses weren't causing me pain through the workout. I learned a lot from him and look forward to our next session.

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★ 5

Best place to workout at in vegas great machine great customer service and a lot of space

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★ 5

David was a great first impression for us we love this gym

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★ 1

The worst experience ever!!! It was embarrassing I felt mistreated. David is a lazy employee!!! I use to workout at lifetime fitness I recently cancelled 9/1/25 to save money. I was recommended to try 24 hours. I fill out a 3 day pass and I show David he says have u been to 24 hours I said yes years ago. He said I can’t give u a 3 day pass and said he can show me the prices. I said I just wanna workout and see if I like it. He said no this is only for people who never been here I said I never been to a 24 in Las Vegas and the last time I had 24 hours was in California 2013.
He still said no.
I felt he didn’t want to do his job. The customer service he provided was 0%. I will go and give me money to another facility. Dave is the reason 24 hours fitness has lost a client.

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★ 1

It is very dirty and trash around the men shower, saunas and locker rooms. Thieves broke in lockers and even stole your backpack as fast as few seconds in the wet areas.

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★ 5

Las Vegas gained a great employee from the Oxnard Location. David Smith is a great employee, great with customers and overall just an amazing person. I’ll be visiting this location soon just to come and see my favorite person :)….

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★ 5

Love this gym! Excellent experience with employee David S. He always has a great attitude and willingness to help. An asset to the company for sure.

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★ 5

Look out for david, very helpful SSE and keep you updated with your membership.

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★ 5

After finding out I'm eligible for Silver Sneaker, today I walked into receive a class schedule. Whoa! Brenner Kealoha said he would help me and started a tour! I was shocked seeing this huge facility. Also the classes offered are varied and frequent. Terrific first impression. Friendly, helpful and professional - I can't wait to start!

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★ 5

Go talk to David really helps out with anything you need. Always goes beyond to help.

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★ 5

David gave me a great deal on a membership. He was a great help!

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★ 3

Overall: (3/5)
Clean locker facilities and a well-maintained pool, but limited pool hours and non-functioning amenities hold this location back from its full potential.

Being the only 24 Hour Fitness location in Las Vegas, I don’t have much to compare it to locally—only to clubs I’ve visited in the East Bay area.

Locker Rooms (4/5):
The men’s locker room was generally clean. The shower stalls were in good condition, though I did notice one that was out of service.

Swimming Pool (3/5):
The pool itself was excellent—four 25-yard lanes with crystal-clear water, exactly as it should be. HOWEVER, the hours were limited due to staffing issues. By law, a lifeguard must be on duty whenever the pool is in use, so it was only open from 8 a.m. to 4 p.m. Monday through Friday, with additional evening swim hours from 4 p.m. to 8 p.m. on Monday, Wednesday, and Friday. The restricted hours make it hard to access for anyone with a typical schedule.

Other Amenities:
The Jacuzzi and steam room were not operational during my visit, though the sauna was available.

Staff: (5/5)
Everyone I interacted with was friendly and welcoming.

Source: Google

★ 3

The whole place needs a good pressure clean. Locker rooms, pool, spa, steam room and sauna are soooooo filthy... even my shoes don't want to touch the floor. As of 8.20.25 both the spa and steam room are shut down. The pool is seriously in need of refinishing, dark spots all over the bottom, and underwater areas with the surface peeling open and what looks like rust. Soooo much black mold looking stuff on every flooring surface. If it had s decent pressure clean every month or so it would get 5 stars from me. Equipment, classes and staff are great... Just not clean. (Plus amenity closures)

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★ 5

David helped me out abunch! Had a great experience here thanks to him.

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★ 3

Wet area is deeply neglected.
Steam room has a deep odor of mold, bacteria, or feet. Regardless of time of day or regular cleaning.
Sauna is only minimally better. Members always enter with shoes and the pool lifeguards never say anything.
Pool itself is maintained, sometimes has trash (saw a band-aid today), but not the worst pool I've ever seen.
Mens locker room is also filled with hair in sinks, but it's somewhat expected. I've rarely seen a clean men's locker room.

Gym itself it quite ok, machines are always working and maintained. More functional than many 24hr fitness I have been to.
Its overall an OK gym but I wish they would pay a bit more attention to the pool, steam room, and sauna.

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★ 5

Shout out to David the goat! He's the man - definitely get a membership here

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★ 5

Love this gym bigger and better than any other gym in area. Your new employee David who came from another 24 is so nice and welcoming.

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★ 5

Shoutout to Aaron at the front desk. HAD a membership at EOS and wouldn’t let me bring my little brother visiting me in town because he’s 16 and his mom isn’t here. Technically i’m his legal guardian for the time being. At least at 24 hour fitness I can bring my little brother and Aaron hooked us up with a great deal. No complaints. Great gym and lighting.

Source: Google

★ 1

Pretty unhelpful front desk not to mention illogical and rude. I'm a member in another region, but after being greeted by sassy front desk receptionists who stormed away when I asked a genuine question about membership, I just went to Planet Fitness instead. This chain gym really is hit or miss depending on locations and who's scheduled at the front desk. So inconsistent. Just my experience!

Source: Google

★ 1

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★ 1

The basketball court floor was super dusty. It was really hard to get a grip on the floor because it had clearly not been cleaned in quite a long time. However, I’m glad that the basketball court was at least hardwood. One of the worst things is playing on a dusty court. Do better. You don’t need a floor machine at least use a dust mop every now and then Or a wet mop. I’m not asking for a flawless NBA clean court. Just one where I can run around and help without risking injury due to poor traction Is dangerous Actually, I’m gonna give it one star now I wouldn’t go here again, unless this is the only gym around available

Source: Google

★ 3

I'm leaving a neutral review. This is based on the other reviews. I'm interested in joining a gym but the other reviews are showing two concerning issues: poor and aloof customer service, and many reviews are showing filthy and unsanitary conditions. Because of those reviews, I will look elsewhere. I used to be a member of 24 Hour Fitness, That facility was pretty good.

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★ 5

I enjoyed my session with Tracy.
She is very knowledgeable and friendly!

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★ 5

Abi was great. I had signed up with EOS and had a horrible experience with them. From signup to issues with payments to contracts to cancelling EOS made everything so difficult and really made my trust in gyms literally non-existent. Came into this 24 Hour Fitness very skeptical and not sure if I was going to purchase a membership. Abi was super understanding and very transparent with everything to do with the membership. She took us through the gym and explained the different options they have as far as equipment, classes, training, etc. She was very kind and helped us pick a membership that works for our needs. Highly recommend her.

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★ 5

Abi was amazing getting us setup with our new membership. Can’t thank her enough!

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★ 5

Abi helped me update my account. She was efficient, friendly, courteous, and explained how to use the 24go phone app. Mahalo Abi for your support to my physical fitness

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★ 1

I’ve had a terrible experience at this 24 Hour Fitness location. The facility is consistently dirty — the restrooms are especially bad, with serious sanitation issues (including someone literally defecating on the floor at one point). The equipment is poorly maintained, and there doesn’t seem to be any regular cleaning happening throughout the gym.

Customer service is just as bad. The staff is incredibly rude and unhelpful, acting like you’re a burden for simply asking questions or reporting issues. It feels like no one is actually managing or caring for this gym.

Also, while everyone has the right to train, this location seems to completely ignore the needs of a diverse membership. There’s no balance — it often feels more like a poorly run community center than a professional gym.

Save your time and money — look elsewhere. This is not what a gym experience should be.

Source: Google

★ 4

Nice fitness center. Was much nicer before the pandemic. They used to have towel service included. Now more expensive. Wish the wet area; pool, steam room, and sauna was open past 11:00. Lots of people get off at 11:00 pm. Overall not bad.

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★ 5

Spin w Cheryl. She works us super super hard

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★ 4

A little run down nowadays. Last 24 Hour Fitness in Las Vegas. It’s not going to win any awards, but does good enough for me.

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★ 5

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★ 1

Extremely Dirty and Poorly Maintained Needs to be shut down.
This is by far the dirtiest gym I’ve ever been to. The facility is in serious need of a deep cleaning, ideally by a professional sanitation crew like those used during Covid. Nearly all the equipment is filthy, with visible grime and buildup. The locker rooms, sauna, steam rooms, showers are disgusting with health hazards floors dirty, full of grime. Many machines are out of order, and there are towels stuffed under equipment that are clearly moldy and reek of mildew.

Frankly, the entire gym should be shut down for at least a couple of days for a full, top-to-bottom deep clean. It’s shocking that a facility in a higher-end community would be allowed to fall into this kind of disrepair.

To make matters worse, when I went to cancel my membership, the employee at the front desk was wearing jeans and a tank top, clearly engaged in a personal phone call. When I explained why I was there, he looked at me like I was interrupting his day completely unprofessional and uninterested. Then cancelled my membership quickly with no questions so he could get back to his phone call.

This gym is not only unsanitary but also poorly run, I rather drive to EOS or pay 300 monthly at Lifetime then to step a food in this gym.

Source: Google

★ 4

Good staff and good equipment. Could always be more clean.

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★ 2

Place is not horrible. Yet they allow one person to run the entire gym. We were trying to join and he was running all over the place. Kept getting interrupted. It’s a joke that they allow a Saturday mid day to be one person. Horrible leadership.

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★ 5

I go to many gyms, but I want to affirm the amazing cycling class experience with trainer Cheryl. She welcomes newcomers and remembers everyone’s name. Cheryl’s classes are professional, fun and promote a spirit of camaraderie in the room. She encourages everyone at whatever cycling level we can perform. Thank you Cheryl !!

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★ 1

A friend and I were looking to play basketball so we filled out the free 3 day pass online. I walked in asking about how I could redeem it when the asian guy at the front desk rudely interrupted me and just kept repeating “no” over my attempt to just finish my own sentence. I had to talk over him multiple times so he could hear me tell him that I got the free pass from the official website. When I got back from getting my ID to move forward with the redeeming process, he told me that he “needed a manager to redeem the pass, but there was no manager present.” Insane.

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★ 5

Good gym with a lot of different machines

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★ 5

I travel a lot. I was having a lot of problems as I went from gym to gym in different locations trying to sign in. When I got to the gym in Summerlin Las Vegas, Jay there was able to take the time and help me get my account fixed up so now I can log in easily just by scanning in my membership. He was very kind and patient as he went through setting up all my stuff properly and I really appreciated him taking the time

Source: Google

★ 5

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★ 5

Very clean , friendly staff 👍👍👍👍👍

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★ 5

My favorite cycling instructor at 24 Hour is
Cheryl Dunlap. She is one in a million, friendly, encouraging, and so full of energy! She makes me want to keep going!

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★ 4

Great place to workout and play pick up basketball

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★ 4

I mostly attend the group classes and that is what I am reviewing here. Each and every instructor that I have encountered has been very good. I love Cheryl, the spin instructor, most of all. She works you really hard and is a wonderful person herself. I never like to miss her class !
The front desk is friendly and helpful, for the most part,
For improvement, the gym could pay a bit more attention to the cleanliness level and newer floor mats.

Source: Google

★ 2

Do better with cleaning please. I have been a member for a long time and recently talked my wife into check you out. Her worry was how dirty the place might be. We get to the cardio area to warm up and I see this. Start up the Team Clean effort again and get staff to do walk around to pick up the place every hour.

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★ 5

I love coming to this place. I've been coming here for almost 20 yrs.

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★ 5

the 24 Hour Fitness in Summerlin totally rocks. When I come in Linda the manager is always friendly and personable, always available and has a smile on her face. It’s always super clean and has a great vibe. What really makes this place special is Cheryl's cycle class on Tuesdays and Thursdays. Killer riffs and a killer workout – she knows how to bring the energy and push you to your max! Seriously, if you're looking for a gym that’s clean, well-maintained, and has awesome classes, this is the place to be. Always a great experience.

Source: Google

★ 1

This place is a dump. Dirty floors in the workout area. Locker rooms and showers are also dirty, showers are moldy, bathroom stalls broken and dirty. The pool is out of service. The two guys at the check in counter were completely unhelpful and uninterested

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★ 5

Just started back up after a long brake. Facilities are top notch and my personal trainer Andy is awesome. He is incredibly motivating and friendly- his attention to detail in exercises is remarkable, ensuring that u perform each movement correctly and safely. I highly recommend 24 and Andy

Source: Google

★ 5

Cheryl’s spin class is great and fun. The bikes however need regular maintenance. The facility especially needs regular cleaning as people use the gym facility.

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★ 5

clean gym and equipment, great staff, participated Cheyrl's cycle class and had awesome workouts!

Source: Google

★ 2

I was an original member here. I recently moved back to Summerlin and was excited to join my old gym with my old group of friends. Many of the FANTASTIC GROUP INSTRUCTORS were still there, but the place was DISGUSTINGLY FILTHY!!! Cheryl, Eliza and others are the best Instructors in town.
I Don’t Know How Any Members or Instructors can workout in Such FILTH. Unfortunately,, I’m going to LIFETIME. I can’t handle the total decay, uncleanliness, smell, and lack of concern about what was once a Summerlin Landmark!!!

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★ 5

I love Cheryl's cycling class. It's everything I need for a good workout, energetic, fast moving, great music, and lots of fun!
Cheryl is the best, always smiling, happy, energetic and ready to guide and help you to a great workout!
Love it!

Source: Google

★ 5

Don’t miss Cheryl’s spin class. She is super fun and makes you want to be there every week! Linda, the manager is very kind.

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★ 4

I regularly attend the Cycle classes led by Cheryl on Tuesday and Thursday evenings. Cheryl is very knowledgeable and always pushes us to work hard and challenge ourselves. She learns everyone’s name and cheers them on.

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★ 5

Love love the spin classes! Cheryl is a great motivator and communicator !!! Adrianna keeps us
Sweating and moving on Friday and Saturday. Best workouts in the building !!!

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★ 5

Mi love my cycling (Cheryl)and yoga in 24/h fitness. Also zumba(Jodi) some instructor is so mean her name is (Monica) haaaa most is very good

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★ 5

I mostly use the gym for yoga and spin class. The instructors are fabulous. A special shout out to Cherly my spin instructor who has more energy than anyone I know. And Eliza is a wonderful, knowledgeable yoga instructor. I do wish the pool would open again, at least the steam and sauna. But I get my money's worth with the classes.

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★ 5

Olivia Willis is a wonderful trainer and group instructor. Her bubbly personality and love of her job added with her professional knowledge is a trainer you want to work with!
Check Olivia out with the Modus classes or reach out for personal training!!!

Source: Google

★ 5

Love the gym, lots of equipment, a great basketball court, sauna, Andy is a great trainer and always makes sure I'm hitting my limit and correcting my form. I've already lost 30lbs over the last 5 months.

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★ 5

This facility is top notch. The manager, Linda, is very professional and keeps it running well. I love the cycle class with Cheryl. I’ve been to a lot of 24 hr gyms and Cheryl is the best cycle instructor I’ve had by far. Check it out!

Source: Google

★ 5

Andy is awesome! Whoops me into shape every session! SIX stars if I could!

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★ 5

Really nice and comfortable place to work out at. Amenities are great and well maintained!

Andrew's personal training program is too notch and definitely yields awesome results!

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★ 4

Excellent location and excellent classes in yoga and body pump. The floors where the classes are held can use better cleaning.

My personal trainer (Andy Perez) I would give a 5 star. He has excellent knowledge on kinesiology and nutrition. I thoroughly enjoyed his sessions on the machines and floor exercises.

Source: Google

★ 5

Andy is my trainer and did a remarkable program that helped my frozen shoulder issue. He also did a great job with my leg and back workouts.

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★ 5

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★ 5

Andi is the best. He actually listened to what I had to say and what I wanted and what I didn't want. He was patient, comforting and informative. And the facility was clean with a lot of new equipment . I am very happy with my experience at 24 hour fitness.

Source: Google

★ 5

I had an excellent training session with Andy. He is highly knowledgeable and tailored the workout to support my specific health and fitness goals. I would confidently recommend Andy to anyone seeking a dedicated and skilled personal trainer.
~Bob H

Source: Google

★ 5

Good gym. Wonderful staff. Knowledgeable trainer.

The staff there are very friendly. Linda, the manager knows everyone by name. My trainer, Andy Perez, has a PT background. He identified my problems and built a program to address my problem areas and improve my strength. I’ve lost close to 30lbs in 4 months. I’m so happy that I’ve joined this gym and hired Andy.

Source: Google

★ 5

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★ 5

Amazing machines and free weight selection! Such fun to see how much the community here loves the classes and group training. Such a refreshing feeling to see trainers on the floor helping clients have fun and learn proper form. 10/10 would recommend to a friend!

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★ 4

Love the bikes in spin class and the instructor Cheryl is awesome. Wish there was more weight machines as they are always being used when I am there.

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★ 1

Today is Wednesday 415pm and the pool closed, why??? today they supposedly open it, and then they wonder, why do we have little membership??? PLEASE 😡

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★ 1

因為我用家人的帳號他就說需要房主才能進去

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★ 5

Linda the manager and Cheryl the cycle instructor are very kind. Cheryl's spin class is very good, always very welcoming and pushes everyone to do their best!

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★ 3

For being a more expensive gym, I've been a member for over 20 years the bath room was by far the dirtiest I have ever seen.

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★ 2

Gym is getting older and older.
Swimming pool is closed since an year and nobody knows when will it open. Squash court is under maintenance for more than 9 months. The gym membership still remains same however the facilities keep getting lesser and lesser. The equipments are old. Not recommended

Source: Google

★ 5

Back in stride again 😎

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★ 5

Love this gym vibe, staff is amazing. Including Davanta 🙌

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★ 1

This gym is disgusting. Dirty and no rhyme or reason to the layout. Huge lack of machines and again, absolutely filthy.

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★ 1

Not having the pool access is wrong! Members pay too much to not have access to the wet area.

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★ 1

Men’s Bathroom is so disgusting I can’t even go in there. I have to go to the coffee shop nearby.

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★ 4

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★ 5

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★ 1

This gym isn't clean. The treadmills are dirty underneath. The stairmasters have duct tape. It smells. I don't recommend. The equipment is outdated.

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★ 5

Training here for almost a year and genuinely enjoying it! Absolutely achieving my personal strength and conditioning goals. Professional and engaging team members; just today, Coach Tracy impromptu demonstrated a series of post-lifting stretching exercises sure to expedite recovery time and which I will incorporate into my training program. Thank you, Tracy!

Source: Google

★ 1

The last standing location of 24 in Las Vegas they might as well go head and shut this one down as well I don’t know who owns or runs this place it’s is not well maintained The showers are disgusting I’ve be a couple times it don’t even looks like they clean the showers the pool has been shut down for God knows how long when I asked the employees they said they need a life guard on duty 😂😂😂 I’ve never seen a lifeguard my whole 34 years of life at a 24 hr fitness membership canceled!!!

Source: Google

★ 1

The front staff desk is wack!!! Never on the same page. They never know absolutely anything! Constantly giving conflicting, and incorrect information . The “manager” has no customer service appeal and unhelpful. They have 12 people in rotation and only 2 are useful. They need basic customer service training.

And thats just the staff let me not get into the actual gym… or maybe I will. Nobody is cleaning this gym. Its giving unsanitary. Its giving cleaning crew is on strike.

Already regretting my membership but its convenient like a block from my house.

Source: Google

★ 4

Just moved here from Cali and needed a local gym for my fitness needs. Fits my budget however, the gym can use some community help. Most fitness places have a "community " business card area, either on the top counter when you check in, or a table with card holders. That would make the gym more engaging with its members instead of just "Join and get a personal trainer" tables and pushing other up-sale items. Just food for thought. Overall, nice everything!

Source: Google

★ 1

🤢There's at least 10 broken machines and disgusting restrooms

Source: Google

★ 1

I am writing to express my disappointment and surprise at the cancellation of my membership after nearly 20 years of loyalty. Despite the challenges posed by the pandemic, I continued to support your organization and was even charged for services that were not provided for several months. In recognition of my dedication, I was awarded a lifetime buddy pass.

How dare you transfer my membership to EOS without my permission. This is an absolutely the worst customer service I’ve experienced after the loyalty I’ve given to this establishment.

I demand you to reinstate my membership at the same rate I have been paying for the past 19 years, including the buddy pass. I believe this is a reasonable request, considering my long-standing commitment to your organization.

Source: Google

★ 5

Source: Google

★ 5

Olivia was amazing. Very detailed about proper technique and form, along with importance of negatives with weight training. Go slow out and slow back to properly work muscles. It’s not about the weight… it’s about the form. She understands that and is quite the professional.

Source: Google

★ 2

Personally, I love the older equipment here. I'm here to workout and get out. However, after covid this place has gone completely down hill. Although it's in a nicer part of town in Summerlin, this place attracts unhoused(homeless) people. Starting from the parking lot to inside the gym there is just trash everywhere.

On several occasions, I've found homeless people inside the gym passed out on gym equipment. The bathrooms are a nightmare most of the time. Aside of feces outside of the toliet, again trash everywhere.

If you're looking for a quick workout, sure, this place is it. If you get easily disturbed, I recommend else where. I do suspect other gyms are facing similar problems, but it will be a cheaper monthly payment.

Source: Google

★ 5

Andy was great! very knowledgeable friendly and patient I was able to improve my form and technique and he also planned a diet strat for me after the body measurement 100% highly recommended

Source: Google

★ 2

The board of directors of 24 hr fitness corporation seems to be oblivious to the decaying condition of their facilities.

It's not just this gym, but all. The filthyness and disfunctionality of the facilities are the reflection of top management disregard.

It's not just 24 hr. Corp failing, but the sanitary,government authorities who are also oblivious to this detrimental condition, both features of a third world country.

The Corp is also submitting itself to class action, vulcher lawyer, law suits, for failing to comply to the terms of the membership and user contracts. The gym is obliged to provide a safe, clean, and operable environment.

Members are owed half of their membership for every month that half of the gym (the whole wet area) has been unusable.

If CEO Karl Sanft (with $700,000 a year salary) can't fix this mess, he should be dismissed and be replaced with someone capable.

Source: Google

★ 1

Can you please order more 5 and 10 lbs barbell weights? I’m sick of having to walk across the gym searching for them

Source: Google

★ 1

I walked in at 10pm at night and guy wouldn’t let me in but I told him I got free trial for 3 days and wouldn’t let me in

Source: Google

★ 1

If it was possible to give less than a 1 star rating I would do it. But where do I begin? First, I joined way back in 1997 when it was known as Family Fitness, not this particular gym but down in San Diego. This gym here I’ve been coming to since 2019, of all the 24hr gyms I’ve been to over 25 years, this one is the absolute worst. Cleanliness is not next to Godliness at this place, rolled up dust balls under every single machine both weights and cardio. Constantly rolled up discarded paper towels stuffed in the machines, on or under. The hand cleaner dispensers constantly empty. The floors are so filthy in some areas it’s looks as if it’s the floor in some fast food restaurant, and don’t get me started on the smells emanating from the locker rooms, urinals constantly filthy. The parking lot is just as bad. Garbage everywhere, broken bottles, discarded food bags, human feces and urine, homeless people sleeping in their cars in the parking lot. The wet areas always closed due to no lifeguard on staff. Broken machines, uncalibrated equipment. I know this is a busy gym, there is a huge retirement community nearby, but there is absolutely zero effort or pride in working at this gym. Believe me, I hate writing negative comments about anything or anyone, but I’ve reached my boiling point here. I only know a few of the trainers like Kenny and Will, these guys are the epitome of professionalism and dedication, but they can’t do everything by themselves. I would suggest to the owner if they’ve gotten this far in my review, either fire and hire people that are just as committed as YOU are to bringing the best gym experience in Vegas, or sell this place to someone who will. Ultimately this gym is a direct reflection on the owner and you are failing and you are failing the people who give a damn about this place but have no power to change anything. Like I said, I hate writing this negative review, but there are many I’ve talked to recently that think and feel the same.

Source: Google

★ 2

This review was written on 16 December 2024. I recently joined 24 Hour Fitness in Summerlin, NV. The problems are too numerous to go into, so I will list a few:

1. I went there on Sunday morning and the locker room and bathroom was so dirty I wanted to put on a hazmat suit. There was toilet paper everywhere and garbage throughout the locker. There are homeless people who go to this gym. I saw a homeless man passed out the other day. I asked a gym employee, how many homeless go to this gym. His answer, "too many." Summerlin is the "rich" area of Las Vegas, so its perplexing how they are able to use this location.

2. The venture capitalists who own 24 Hour fitness want to put no money into the gym. They have 1 person who works at the front desk and also signs up new members. Try asking a question.

3. I am 67 and may have been eligible for free membership through Medicare's Silver Sneakers. I called corporate in CA and was told to contact the local gym. I tried to talk to the manager. She did not say hello or even speak. Maybe she has a disability which prevents her from listening and responding like a normal human being. I ended up paying for membership.

4. When I went there for the first time, a young man at the front desk was relentless in trying to sign me up for personal training. I told him the only way I would sign up is if they paid me.

If you cannot afford Life Time for $330.00 a month for a single membership and want a decent alternative, 24 Hour Fitness is ok. Its better than the overcrowded, low rent EOS Fitness, but not by much. If Mark Wahlburg's new gym is remotely affordable, I will be there.

Source: Google

★ 2

It’s okay. About what you’d expect for the price. My biggest disappointment is that I joined because they have a sauna and it hasn’t been open for months. Thinking about switching since there is still no timetable for when it will reopen.

Source: Google

★ 1

Disgusting! Like I am in a third world country. This place needs badly throughout power wash!!! Such a waste of prime location in Summerlin.

Source: Google

★ 1

Deceptive advertising. Wanted to sign up for premium membership for a month to see if I liked it or not. Then I find out that there is a $60 membership fee after the 2nd week so over $100 for one months access. No thank you.

Source: Google

★ 2

I was a member here in 2013 and the gym was decent, clean and had a vibe. Fast forward to 2024, the gym is lackluster, stale and the equipment is old and much of the equipment is not operable. The steam and sauna does not have a date to open. Not sure about the pool but other reviews say the same thing is happening with the pool as well.

This gym closed all but two in the Vegas Valley area after Covid due to lack of popularity with EOS and Planet fitness. The thing is, there is no way this gym should be charging more monthly than those gyms based on the state of the equipment and facility. They lost popularity because they are offering an inferior more expensive product!

Even if you could walk to this gym it would be money better spent in the car driving to Planet Fitness or EOS fitness for a reduced price, better experience and newer, nicer equipment.

I grew up going to 24 hour fitness in Orange County. It’s a shame to see this brand just completely not care about their consumer base by remaining open and collecting fees that are more expensive than their counterpart, with no desire to invest in this facility.

Source: Google

★ 1

Just got a membership and they say the bball court is closed cuz someone was fighting. I just ubber here cost me 18$ u can't close the ball court 😤

Source: Google

★ 4

A lot of spaces for parking. The staff were helpful and accommodating. The place is very welcoming!

Source: Google

★ 5

Nadia khar

Source: Google

★ 2

I just wanted to give you a heads up about the protein shake from 24 Hour Fitness. If you're looking to live a healthy and long life, I recommend avoiding that shake. It may have some negative effects on your health in the long run. Just looking out for you.

Source: Google

★ 2

Place is a bit dingy and dirty. Attempted to play basketball and the gym smelled like it hadn't been cleaned in ages. Couldn't even get a game in. Did the 3 day trial and I won't be signing up, place was very hot. They should open more locations preferably one in Henderson.

Source: Google

★ 2

I signed up here in 2017 and loved this gym. Here we are 7 years later and after watching it go extremely downhill I think it’s time to move on. We’ve lost half the amenities here we are paying for and instead of lowering our membership costs as many of us have requested, they are increasing due to “inflation.” That would be believable except they’ve taken away a lot here from us to save money already. Let me elaborate. This facility has a pool, sauna, and steam room, which are all out of service for the last six months plus and we’re told are NOT reopening, due to them not wanting to pay a lifeguard. The air conditioning is set 6-8 degrees HOTTER than it used to be/should be (it’s usually around 78-80 degrees here in the daytime sometimes warmer). We have no paper towels in the bathroom, which is disgusting. And it’s not lack of stocking them, staff informed us we don’t need them. We used to be provided towels, however after 4 years of no towel service, they’ve brought it back, for an ADDITIONAL fee of $10 per month. 😂 This gym is grossly dirty. They do clean around the machines periodically but underneath the machines and the actual machines are filthy. I mean grotesquely filled with large clumps of dirt, crumbs, and whatever else can accumulate for the years it’s been since those spots have been cleaned. Same garbage sits in the floor for multiple weeks sometimes. It’s by far the dirtiest gym I’ve ever seen or been in. Last week I walked in to work out and I counted 11 machines including treadmills out of service. Machines are frequently out of service due to them being so old and outdated. And when that occurs typically it takes weeks for them to be back in service again. With this gym being about half the quality it was when I initially signed up, and them raising membership fees ($49.99 now one of the costliest in town other than Lifetime) it’s a no brainier it’s time to leave this joke of a gym.

Update: The auto response to this reviews says to reach out online if I want to speak with someone. The thing is I tried that 4 times before I left this review and am STILL waiting for a response. 😂

Source: Google

★ 3

Was my home gym for the better part of 10 years in Las Vegas, and another 10 years before that in Aurora and Denver, Colorado, but I haven't been a member in about 5 years. Last time that I did visit, it felt stale and stagnant inside like it hadn't been updated and refreshed in a while. But if you're looking to do cardio, pump weights, or run some ball, this is a decent location. 24 Hour Fitness shut down all but two locations in the Vegas valley during COVID and they were overtaken in popularity & presence by EOS Fitness in the interim. Still a decent option if you're nearby and need to get busy. I did have some customer service issues with a few employees over the years with bad attitudes, but hey I forgive and forget, that's in the past. All the best.

Source: Google

★ 4

The most affordable indoor basketball court you can find here in Vegas. However, that is the only reason I have a membership at 24. The gym is subpar with the only redeeming quality being that it is somewhat sparsely populated day-to-day compared to competitors. Interestingly, I am also being charged an eye-watering $27 a month, which likely contributes to less populated nature of the gym.

As time has gone on, it seems like the gym has been disappointing in its upkeep of the basketball courts specifically. There were many nonsensical reasons for why 24 had to close the courts. One reason was that the fire shutters were damaged by an errant pass and the shutters entry into the court. They didn't solve this problem for two+ months, needing to wait for the fire department to come on premise and handle the situation. While regulatory BS stood in the way of this problem being resolved, it's crazy that people lost almost a quarter year of access to basketball because they couldn't open a door. If I had vested interest in the financial wellbeing of this location, I would have been pulling fire alarms everyday until the fire department decides to fix the shutters. Another problem was enforcing the standards they set. There are strict rules surrounding fighting and cleaning up after yourself, yet people who don't engage in ruffian behavior are punished too! They were closing the courts on specific time and days to clean the courts and as a response to "fighting." That's fine, start kicking these fools out, that's not a problem with me. It's also not 24's fault. If you're over the age of 12 and you're littering and fighting over basketball, I'm sorry your parents failed you. If you're going to enforce your standards, punish the people who are violating them. If you won't, that is fine too, don't shut the gym down arbitrarily. I just don't understand why I can't play basketball because someone else decided to spit gum on the floor, leave their bottles and have a 9 course meal on the basketball court. Another problem is just how disgusting the courts are. Any normal time, the court's a zoo. If you have 80 people in the basketball courts then you can't convince me that the owners can't scrape together enough money to get the courts cleaned. Shout-out to the gladiators that actually have to clean up after us.

Source: Google

★ 1

STAY AWAY unless you want to get ripped off. They do not honor agreements and will change membership costs anytime they feel like it. There're plenty of other gyms in Las Vegas, go elsewhere.

Source: Google

★ 1

This place is filthy!!! I been coming here since 2003 when it was called Andre Agassi Sportcenter. After the pandemic they stop cleaning bathrooms, and wet area every day. It’s so bad they lost their permit for sauna and steam room. There is black mold in the showers. How do you go from cleaning every day to never. They got the front desk people trying to clean the bathrooms. They just need hire a cleaning team that solely take care of the sanitary duties. What gym doesn’t clean every day?

Source: Google

★ 1

Why are you closed in Henderson?

Source: Google

★ 1

Old,unserviced equipment and filthy !!! I use to train here years ago, and this was by far one of the best gyms in the city! I'm not sure what happened... I don't recommend it!

Source: Google

★ 1

This place and the other 24hr fitness in Las Vegas both do not have a pool working for months, so disappointing :(

Source: Google

★ 2

Original (2018): Equipment could use an upgrade and the pool is always dirty. My property also gets stolen from time to time in the locker room. Employees are friendly and nice.

Edit(2024): left this gym because equipment isn’t maintained. Equipment is dirty and no signs on machines that should be marked out of order because they don’t work properly. Pool was filthy, fuzz and hair and globs of who knows what floating around. Water was cloudy. Dirt all over the hot tub. Tiles chipped or missing in the pool area. Bugs all over the pool shower area. These issues were ongoing and never addressed for years. Gym floors dirty, too, like it was never mopped. I got fed up and grossed out.

Edit again (2024): owner contacted at link below

Source: Google

★ 5

Really love this gym. Clean with lots of facilities. Cant believe it’s so cheap. Love the staff as well. Claire and Kylie always so welcoming.

Source: Google

★ 4

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★ 5

Nick is an amazing trainer! He personalizes my workouts to ensure I am doing the best for my needs, keeping my physical disabilities in the forefront at all times.

Source: Google

★ 1

Source: Google

★ 1

Absolutely horrific customer service, went in a few nights ago to go through a swimming routine with my sons. Front desk told me the pool has been closed for 2 months with no date of it reopening. Swimming is a big part of peoples cardio routine, especially those with bad injuries that prevent us from running etc. I’m paying money for something that I’m not able to use, when you sign up at a gym you’re expecting to be able to use the full amenities of that gym. I stay in Summerlin so driving across town to the second location isn’t an option. Sometimes you pay for what you get, Life Time is pricey, but at least I can count on being able to use everything in the gym. I should have kept my membership there. If I could give the gym negative stars I would.

Source: Google

★ 1

Source: Google

★ 2

Overall, the gym is great since its close proximity to my house. However, simple things can be done like worker cleaning efforts and temperature in the up stairs area. First off, the employees cleaning times should not be done during near or peak hours. Smelling strong cleaning products will ruin the workouts for most and also be a health hazard (one person said they were going to throw up on treadmill). My experience the cleaning at other 24 locations, are done in the very slow periods like 11pm till 4am. Make that a priority please. 2ndly, the temperature in the main workout areas are exceedingly high. Either the thermostat is set to high or a equipment issue is present. Nonetheless, the humid conditions are like a 3rd world country. Lets get these problems fixed asap. I would have put a 1 star, but not all aspects of the gym are bad and need to give a chance for management to get it right.

Source: Google

★ 1

They close down the wet area very rude customer service in there wouldn’t recommend this facility to any family or friends management needs to be managed

Source: Google

★ 1

Place is disgusting every time I come here and the manger Able was rude to me when I mentioned it.

Source: Google

★ 5

Good gym, good location, stellar staff.

Source: Google

★ 1

Thank you for your feedback, looks like we have room for improvement… enough with the canned remark, but what else can they say?

The company went bankrupt, a fraction of the clubs remained open, and there’s just no budget for overall improvements to the remaining, just band-aids and apologies.

The cleaning crew is always trying to wipe/sweep/clean the busted broken down facility. The maintenance guy fixes equipment but there’s no budget to fix the counters, spa (for over 6 weeks a couple months ago), lockers, changing rooms, hair dryers etc… list goes on. Mold in showers, light fixtures jammed with filth etc…

And man is this place hot upstairs. Nothing like running on a treadmill in a sauna! Corporate won’t allow it any cooler. I checked out 4 competitors this week; AC blowing and equipment much more modern. This place used to be kept cool.

Been here for years… tried to be loyal (plus it’s so close to me), signed another budget friendly year contract, 7 months in and not going back due to the final straw…wet area (steam, dry sauna, wet sauna and pool permanently closed due to new Nevada ordinance requiring a lifeguard and corporate telling management they will not hire a lifeguard.

Lots of clubs without a wet area cheaper but 24 hours rates for new sign ups remains the same w/o wet area & no incentive deals offered for people staying.

The whole place is in a sad state, wish they would sell so it could improve to what it was back in the Agassi sport days when it was built. It’s still has all the nice original features and upon first arrival that’s what new people are impressed with… but after a few hot visits, people notice. Especially after the frequent locker break-ins.

Walkable from my house so I can leave my wallet/phone home. But I’ve seen some people devastated, and witnessed the cops coming after the last round of thefts and leaving without even filing a report.

It’s not the management or the staff’s fault! Corporate has failed them and us club members.

Can’t recommend anyone to come here anymore.

Source: Google

★ 5

Nice and clean gym open in 24 hours. I would say it probably cleaner than 90% of 24 Hour Fitness gym in Bay Area! Plenty of workout equipment, nice location and easy for parking. They even have Pilates room. The only downside is the pool and sauna room is out of service, hope they can fix it soon.

Source: Google

★ 1

Very dirty gym. Bathroom stalls always a mess. Something always broken. No towels, all water area been shut down for weeks “pool, sauna, steam room and spa. Can’t use the amazing downstairs facility because it’s only for the personal trainers but yet they still take up our space upstairs. Comparing this to the Las Vegas athletic club it’s a joke! Only reason I go is because the convenience of its walking distance from my home.

Source: Google

★ 1

I commented in a kind manner to 2 employees today, that it's been xtra warm, stuffy and smelly upstairs for 3 weeks.

They went out of their way to be
Condescending and unhelpful. There is never management there & I go 3 days a week.

DO NOT pay upfront, this place may go under any minute.

Source: Google

★ 1

Terrible management and customer service. They treat you with no respect and everything is always closed or broken. This gym doesn’t deserve a single penny from anyone.

Source: Google

★ 1

The shower area is gross, no customer service whatsoever even at the corporate level they just don’t care, and now The wet area is closed indefinitely
Simply THEY DONT CARE !!!
Time to go somewhere else

Source: Google

★ 1

Warning, the worst gym experience you can have when management not doing their jobs. The locker rooms are disgusting, toilets continuously backed up and flooding, mold in showers , lockeroom floor and especially in the sauna (health dept please inspect immediately for violations) and amenities not refilled or even monitored, equipment is old, management ineffective and scapegoates and continues to be ineffective aftee 10 years of dreadful deterioration. Failure to fix issues continuously feels like they don't care about the patrons. It feels like a sweatshop on the weekend at 85 degrees upstairs (we have done laser temp checks on the outflow) when they only turn the fans on and do not use a/c to save money.. We all have prayed to God for years that the city allows a refitting of this gym and build something reminiscent of summerlin quality and respectability. Please like this post if you have experienced this so they can get competent management and keep it in compliance with health and wellbeing regulations. After Andre Agassi took his name off the building , things went downhill quickly, I know now Andre why you did it, and you got out right in time.

Exec locker room bathroom toilet still broken after 2 months.

Look for the
Next UPDATE is 11/15/224

Source: Google

★ 5

I have never been treated so good before at any gym I have ever been too. Special thanks to Kylie M and Lou. Kylie went out of her way to make me feel welcome and that I was important. She talked to me about my new membership and talked to me about working out. She was working on the second floor and personally came over to see how my friend and I were doing. She said if we needed anything please ask. When I was signing up for my membership Lou was amazing. Spent time with us talk to us again about different types of membership laughed at us joked with us. What a great team 24 hour fitness has, those two individuals made me want sign up and be part of something special. I would highly recommend it just based on those two individuals to all my friends. Thank you both for fantastic customer service!!!

Source: Google

★ 5

When I visit Vegas, I use the 24-Hour Super Fitness Center in Summerlin. I LOVE the classes and the instructors. Cycling, Yoga, Pilates, Zumba are among my favorites! The instructors are top notch, and I appreciate their knowledge, experience, professionalism, and motivational spirit....they are Simply The Best!! Thank you so much for offering these classes. I love working out with other fitness-minded people who also inspire and motivate me to do better every day!

Source: Google

★ 5

I play basketball here I love the enviromemt and front desk staff brenner!!

Source: Google

★ 5

Signed up a month ago with Claire! Love the staff and the club! I got very jacked here been going here constantly love it! 🥰

Source: Google

★ 5

Source: Google

★ 5

My boyfriend and I wanted to join a gym get ready for our vacation we checked out several gyms and Brenner at 24hour fitness was very knowledgeable, really listened to what we were looking for and our goals and created the membership option that fit us best! Are so happy we joined we love this gym!

Source: Google

★ 1

This was a terrible experience. I came in here to join the gym and no one was at the front counter. Once someone finally came to the front counter they helped everyone in front of me even though I had been standing there and then didn’t want to help me get a membership told me since I didn’t have a state ID I couldn’t have a membership I didn’t mind not having the free three day trial but the way he cut short with me I didn’t even want to tell him I’d pay for the membership because I just didn’t want to be there anymore he made me so uncomfortable.

Source: Google

★ 5

Source: Google

★ 1

Went here for two years just to hoop. Paid full year in advance . Then all of a sudden they shut the basketball court down for months. But keeps calling me to renew my membership and they won’t explain to me when the court is going to reopen. Management sucks. I’ve called several times wanting to talk to management and they don’t call back.

Source: Google

★ 3

I love the people here especially the staff that’s why I don’t usually go to my other two gyms in town. I have been a member since 2007, never any complaints until now, three of the men’s toilets have been down for at least 6 months giving only 1 usable out of three ( which is exclusively shared with the gym staff, I pay good money for the VIP locker room but finding I must use the other often very busy few stalls. Considering the significant increase in membership almost half the men’s toilet down for six months is totally unacceptable I am nearly holding on by a thread, really thinking about moving on

Source: Google

★ 1

Extremely "Horrible" customer service and they "NEVER" answer their phones!

Source: Google

★ 5

Source: Google

★ 1

Not very happy about the new check in on your phone instead of the finger scan, which is bad enough as it is. I do not want to download anything on my phone...and get more locations in town already. This gym is a shell of itself now...really sad.

Source: Google

★ 5

Sauna good pool good locker room male side good spin dry machine for wet swim items good

Source: Google

★ 3

Been going to 24Hr fitness Summerlin for 15+ years. In its heyday when it was an Agassi SuperSport that offered towels ect the gym was great. In this post Covid era I know this gym is holding on by a thread as its only one of two 24hr fitness facilities that survived the pandemic. The new manager Stacey I believe her name is trying to do a good job in revitalizing this gym. A few things about this gym that are a plus it's not overly busy like EoS or LVAC and caters more to residents of Sun City as the main demographic is 40+ yr olds which in turn means the free weight area isn't as busy. Now to the issues, one the locker rooms at least on the mens side are pretty disgusting, compared to before the pandemic the cleanliness of the locker rooms has went downhill, granted I dont shower there but prob wouldn't. The bathroom stalls 8/10 times are disgusting, granted I know some members are gross and leave floaters and use entirely too much TP and dont flush and that is more on members being gross then on the staff. Equipment, the gym has gotten better by adding two additional power racks, however i'd like to see at least 1 to 2 more smith machines as well as dedicated benches for each, currently out of the two smith machines theirs only one bench. I'd also wish they'd get at least one more pec dec machine as only having one you never really get a chance to use it. An additional hack squat machine and at least one more leg press would also be a much better addition. The new "Field" area downstairs which used to be childcare and is used for special classes and trainers IMO is a total waste of space that area would be much better suited for a 30 min workout type area with machines that older folks ect who have no intention of lifting free weights could use and free up the area upstairs for more free weights benches and power machines. I haven't been in the pool area since early 2020 so i can't comment on that area. Overall, the gym gets the job done however being theirs only 2 24hr fitness in Vegas this one and one in Henderson I think the membership should cost no more than $15 a month as you are not getting the additional amenities that say an LVAC or EoS offer at the $20-25 a month price point. As mentioned in other reviews the ventilation system upstairs is terrible in the summer it's like a sauna up there. The gym def has potential to be great, I just think some changes need to be made especially that waste of space Field area which IMO could be used for better purposes and more equipment, also again being this gym doesn't offer towels, an indoor running track, cardio theatre, childcare ect that LVAC and EoS does the monthly rate should be no more than $15 a month.

Source: Google

★ 5

Amanda and Yacek were super super cool to meet today. Me and my wife just got signed up. Thank you, Yacek and Amanda, for a fun experience and the laughs. If you are thinking about signing up for the gym do yourself a favor and introduce yourself to these two and get ready for a fun time.

Source: Google

★ 5

I was hesitant to get a gym membership here with some of the negative reviews but I’m glad I chose to come in and check it out for myself. Maybe it’s not the cleanest gym in the world but I’m not there to eat off the floor , I’m there to lift. With that being said they have everything you need here and then some . The staff has always been super friendly and attentive. Overall it’s a really good gym.

Source: Google

★ 1

no wifi no paper for clean

Source: Google

★ 5

Great place and great staff

Source: Google

★ 1

If you have an existing membership and need to work out here, go ahead and come in. But if you are looking for a new or regular gym, go anywhere else.

I had a prepaid year membership here and came into both the area's two remaining locations regularly before moving on. Corporate has put no investment into the remaining locations since their bankruptcy, and it shows. These gyms only stay open for corporate to milk the cow for whatever money they can still get out of it.

This location powercycles through local managers every few weeks. Vagrants and creeper regs have gotten away with harassing members on the gym floor unchecked for months and probably will continue to do so as long as this location stays open. The A/C is set to a bare minimum to save money, indicating that one big Nevada Energy bill alone could shut this place down for good. This never minds that their TV music video feed is especially awful even for a big box gym, but (along with being outside of this location's control) that's the least of their problems.

Just avoid if you can.

Source: Google

★ 2

Decent gym, quiet never gets too packed. The employees at the front desk are sucky, they never greet you hi or bye. The upstairs room gets hot could use more fans. 2/5.

Source: Google

★ 5

Source: Google

★ 5

Great gym ,clean bathrooms, and many great machines for a great leg day. Love the layout

Source: Google

★ 1

The supposed general manager Linda has a really bad attitude problem and very disrespectful

Source: Google

★ 3

The gym has a good selection of equipment but things are broken too frequently and not fixed for too long. Cleanliness is subpar, there are dust bunnies and hair climbs everywhere, not just the nooks and crannies you expect but even just in the middle of the gym. The cleaning supplies for members are often not restocked and you sometimes have to go to two or three stations before you find paper towels or sanitizer spray.

Source: Google

★ 1

New member in this place. Front people need intense training on customer relation. You can only see their smile when they talk to each other. I just need to start my day workout a fun one and get what I paid for:(

Source: Google

★ 1

The staff at this location are rude and useless.
A computer with a sign to “use your app” would be more useful. The girls chat incessantly, won’t get a manager and if you need assistance beyond their flippant immature attitude, they won’t provide you with any number to corporate. This is not a cheap membership, you’d think customer service would be a part of the experience. It’s not and by hiring these people that clearly don’t want to help or be bothered by members you are tarnishing your brand. Read the other reviews, I am not alone in my assessment, and clearly by not changing the problem this gym standby their poor staffing decisions. I’ve called corporate. I’ve called the other location and I waited for somebody in a position to address this issue to reach out to me and it’s never happened. It wasn’t a bad day because in person the staff is just as horrible in person as they are over the phone.

Source: Google

★ 4

first time here, went with a buddy, it was clean and people were friendly, not as crowded, went on a Thursday night around 7:30 Pm. ill be back and may sign up.. not sure yet though

Source: Google

★ 5

swimming pool 🏊‍♂️ hours 5am-10pm, and basketball 🏀 is now back to/available 24hrs. (closed 1-2:30pm for cleaning)
This facility is back to (regular) open 24hrs!! they're also looking to add squash 🎾 tournament if enough people sign up Jan 2023 - use/scan the app to checkin ✅ 🏋‍♂️

Source: Google

★ 2

Two stars. Amenities are great and believe they provide value for what is offered and the workers I met were great. However, the cleanliness or lack thereof is the reasoning for a two star. I was really disappointed with the maintenance of this gym. Really unclean … I felt like I couldn’t touch anything.

Source: Google

★ 2

Let’s start out with the pros:
50% of the staff is very friendly, especially the personal trainers. There’s a good variety of equipment and the gym includes a basketball court and sauna, if that interests you. There is ample parking and a large locker room.
The cons:
First and foremost the gym is upstairs and HOT. The air circulation is awful and I think they cheap out on the A/C, half the time you will go up there and it will be a 80 degrees and smell like sweat. Another factor that probably contributes to this is the gym workout area is quite small and all the machines are super close together, making it frequently overcrowded and just Musty. The machines are quite old and outdated, you’ll find better machines at most other gyms in vegas. Along with this, there is a decent amount of staff members with really bad attitudes. I understand working customer service can be difficult and annoying (I have personally worked many customer service jobs), but if I’m being nice and polite to you, there’s no reason for you to be rude to me. Lastly, and the worst of it all, they charge you more than places like EOS and PF, despite not really having much more to offer and not being any more clean. They are just as dirty as most other gyms and personally I don’t use the sauna or basketball courts so it’s not worth it to me.

Source: Google

★ 1

As a long time paying member of this club, I am sharing this experience with the general public so they can make their own decisions about whether they want to visit and potentially join this club. Earlier this I week, I arranged for my sister, a visitor from New York, to attend a yoga class. The professionals at the entry helped arrange it prior so I hoped there would not be a problem. The ladies at the entry today denied my sister and said the other workers made a mistake. One group of workers say yes, the others say no. There are plenty of gyms in Las Vegas one can attend without having to endure these policy inconsistencies. Moreover, when one pays for multiple memberships each month, common courtesy of giving a complementary pass to a family member brings untold good will. Conversely, rejecting that person after it has been set up creates a great deal of animosity and could result in multiple memberships being cancelled. The public can decide for itself if they want to be a part of this gym. I suspect I know the answer.

Source: Google

★ 5

basketball gym

Source: Google

★ 3

I don't know if they have a cleaning team or they were fired months ago, the steam has dirt maps in the wall and it smells bad, the jacuzzi has sand in the bottom, the dressing room floor is always dirty.

They don't know how use the brush or I don't know if they are forbidden to use.

The staff is friendly but it is unfortunate that they do not have a standard of cleanliness. I paid for a year of membership and it annoys me to live with this day to day.

Ps. If someone from the gym will answer me, please let it be with a solution and not with condescending apologies.

Source: Google

★ 4

I miss the santee 24 hour fitness original smith machines and cables , but this gym has a better bathroom ❤️
Also layout is nice. 2 stories.
Love it !

Source: Google

★ 5

Source: Google

★ 3

YIKES. TOOK THESE PICTURES TODAY. Will be calling the health department on Monday.

EDITED REVIEW 12/20-I sent these pictures to the manager and I have to say his response was professional and he was quick to get back to me. Things have definitely improved in the Sauna, it has never been this clean before. The locker rooms have been cleaner but they really need an update because the grout in the showers is so stained. But I raised my review from one star to 3 stars based on the managers response and the overall improvement. I hope it continues!

4/11/23 So I do think that they have tried to improve the cleanliness in the saunas, but they still have a lot of dirt in the corners of the dry sauna. I mean it is still built up into a pile.

But the amount of mold in the ladies showers is still horrible. They need to do a deep cleaning, and then reseal the grout so it does not mold. I know it is hard to keep it clean but this place is really busy, so they are making enough money to hire a cleaning staff to work more often.

Source: Google

★ 4

Source: Google

★ 5

Excellent. Excellent Staffs with Excellent Customer Service.😍❤❤❤❤

Source: Google

★ 5

Source: Google

★ 4

Like it. Clean for the most part, though the men's restroom, locker area and showers could use some good deep cleaning and then kept up with several daily cleanings. Machines are, for the most part, kept up and functioning properly. Gets busy but not excessively busy. Plenty of parking. Friendly employees.

Source: Google

★ 1

Overcrowded, can’t ever get on the basketball court due to it being monopolized by other members. Would rate it 0 if I could. Doesn’t make any sense to me why at 11 on a Monday the courts are crowded. Crying shame if you ask me

Source: Google

★ 2

There was a situation that happened,where my boyfriend went into shock, convulsing,and everything.they didn't even offer him water or Gatorade !! He has a membership there.totally disappointed at the lack of concern for another human being!!!

Source: Google

★ 4

Source: Google

★ 5

Source: Google