★ 1

Club Pilates continues to try and charge my account despite never getting credits & signing paperwork to cancel. I reached out and I was threatened to be sent to collections for 118.00$ . Don’t sign contracts with them just pay as you go or you will end up in a situation like this.

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★ 1

Canceled my membership and they are continuing to charge me. I even canceled it online. Emailed the owner. Called about it.
They acknowledged it…

And now they won’t even pick up my phone calls.

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★ 5

Everyone was so friendly and makes you feel welcomed.

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★ 5

Love the facility. Jose was the instructor he help me as it was only my third class. Loved his energy

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★ 5

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★ 5

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★ 5

Very nice people here. I'm learning so much.

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★ 5

Very nice facility and front desk girls.

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★ 5

Club Pilates is great…the instructors are knowledgeable & professional, the staff greets me with a smile & helps if I have questions & the studio is clean & bright.

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★ 5

The place is clean, teachers are good, front desk people are nice and they have really nice activities every month.

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★ 5

Great for stretching and toning! I highly recommend! It was great for my sciatic pain. I am adding it to my health & fitness routine. I wish I had tried this sooner.

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★ 5

I highly recommend this pilates studio. The staff and instructors are very friendly and helpful. The facility is also very clean. Overall, great place for either beginners or more experienced folks.

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★ 5

Great work out! Great instructors! Clean facility!

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★ 5

I love the environment there. Debbie, one of the instructors, is amazing.

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★ 5

The place is clean and well-maintained. The staff are super helpful and friendly. They are quick to reply. My favorite class is Marvette’s. She is supportive and her sessions are always booked, but it’s not a surprise since she is an amazing instructor.

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★ 4

Good way to workout on a weekend. Marvette was the instructor and she was lovely and provided good instructions for a beginner like me. 4/5 because it’s hard to book the classes you want when you do it within the week.

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★ 5

Fantastic workout- results are quick if you follow the instructions!! Love it 😊

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★ 5

Awesome Pilates class. Facilities were clean and instructor knowledgeable.

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★ 5

My experience was great! Debbie was awesome and she really was helpful throughout the class. It was my first time doing Pilates. As a plus size girl, I was nervous but it's really nothing to be scared of in that aspect as well! Definitely try it out and I will be going again :)

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★ 5

I just joined recently and attended my first class. I have been so impressed by the friendless of everyone that works there! They have made me feel so welcome and have been really good with all the communication. I was a bit worried when I saw all the waitlisted classes, but as they tell you, they really do move thru the list. I love how many different classes they offer as well. I can't wait to try them all!

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★ 5

I love this place. It’s the perfect workout for me, it’s effective and gets me the results I’m looking for. I have noticed huge difference. This is a great way to improve your core strength and balance. It’s good for all ages.

Source: Google

★ 2

The teachers are great but the manager/owner is not very helpful. I took an intro class and enjoyed it so I bought the four class/mo membership. After two classes (in two weeks), I decided I wanted to go twice a week so I asked if I could upgrade my membership to 8 classes/month. Stupid me made the assumption that I would only get charged the difference for the extra four classes but instead, they charged me for 8 more. Classes don't rollover so I am forced to use them up in less time. Normally, I would be fine with it but most of the classes are booked weeks in advance so it doesn't give you an opportunity to choose the classes you want unless you're a mega planner. When I tried to resolve this at the studio, the receptionist (who is very professional but only a messenger) said the manager said they can't give me an extension for my classes because I already have classes booked. I explained I was worried about classes becoming full and not being able to roll over my classes so I booked them as placeholders. You would think that they would treat new members with a little more grace and explain how credits work when we sign up. This could easily be resolved by providing me a couple of extra weeks and not charging me for the next set of credits until I can catch up with my 2x/week plan. I guess they're just money hungry and don't care about customer service.

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★ 5

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★ 5

I ❤️ club pilates. I've been a member since Summerlin opened and it has truly changed my life. This is the first time I have stuck to an exercise routine and enjoy every minute of it. I feel I am in the best shape of my life!

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★ 5

Club Pilates has the best teachers. They’re knowledgeable and encouraging. The studio has a nice variety of things to keep the classes interesting and everyone is very kind. It’s a wonderful place to strength train and improve flexibility.

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★ 5

Classes start promptly, instructor is pleasant and a clean & neat studio. Glad I found it!

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★ 5

Club Pilates provides a clean environment while working toward health goals. The pilates instructors are knowledgeable and friendly. There is a class for every level. So far, I have enjoyed my experiences at Club Pilates, Summerlin.

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★ 5

I love Club Pilates! It has helped me tremendously get stronger and improve balance. The teachers are awesome!

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★ 5

They’re Great~! Front Desk Staff always so kind & helpful. Knowledgeable & attentive Instructors! 👍🏽

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★ 5

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★ 4

I love the instructors at this studio. I enjoy the camaraderie with the other patrons also.
When I first joined, the original owners were there. They were on site quite often and were a lovely couple. I know nothing about the new owners. I have noticed some changes, recently. The studio is not being maintained like it used to be. Frequently, there are no rolls of toilet paper or cleaning towels. Now we are not allowed in until 5-10 minutes before class. That is not enough time to get to a reformer set it up, get water and use the bathroom. Ridiculous. I bought an unlimited membership but what that means is I am limited to booking 15 classes at a time. However, if I am on the wait list for a class, that counts as a booked class but it isn’t booked at all.

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★ 5

I love Club pilates ! The classes are great and the staff is sooo friendly and helpful

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★ 5

Great introductory class. Neat, well-equipped small studio. Welcoming staff, enthusiastic instructor. Enjoyed it and will be back!

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★ 5

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★ 5

Club Pilates is such a great place to workout! The instructors are so welcoming and make you feel comfortable at any fitness level. I look forward to my classes and I am sad when I can’t make my regular classes. This is such a great way for low impact fitness for longevity.

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★ 5

I’ve just started here, but love it. I feel so good after each session I’ve done!

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★ 5

Took an intro class and having taken 2 classes since and am obsessed!

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★ 5

I had my introductory class and my first beginners class last week and I really enjoyed Club Pilates. I’ve been wanting to try it for a long time and it did not disappoint. Sean who taught the reformer flow class was excellent-he was very thorough and easy to follow and funny. Michelle who did the intro class did a great job making sure we safely used and understood the reformers and the equipment. The studio is super clean. Everyone I’ve dealt with at the front snd the instructors and manager are super nice and it’s just a really good positive environment and I hope to take a lot of classes.

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★ 5

I absolutely love this studio! I had never taken pilates before but they talk you through everything before the actual workout which was great.

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★ 5

Two classes in and I am loving Club Pilates. Great instructors and a fun and clean environment ❤️

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★ 4

I was surprised to like this so much. It's not a huge studio with too much going on. It feels like a private opportunity to get a workout and not be on display. It's quiet, clean and well maintained. I've really enjoyed my sessions so far.

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★ 5

I love club pilates summerlin! The staff is so friendly and helpful, the atmosphere is really calm and soothing and the instructors are incredible!!! I highly recommend them!

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★ 5

Love this studio! It's slightly farther form my house than the Spring Valley location, but it seems bright and a bit more spacious to me and everyone is so welcoming. I definitely miss my home studio after moving to the area, but the instructors and staff quickly made this feel like home too <3

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★ 5

The instructor to the into class was great!! Loved loved loved the workout and it left me feeling great!! This was my first time trying Pilates. I will be getting the membership!!

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★ 5

kind and informative ! Can’t wait to come again !

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★ 5

I took a free introduction class. I wasn’t sure if I could handle a class as I have asthma and cough a lot but the environment was calm clean with friendly staff I was able to complete class without coughing and joined to do more classes. It a nic 1step to get back to a more active lifestyle

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★ 5

I was visiting the area and wanted to take pilates class while here so I stayed in my routine. Classes were fabulous, club was clean and organized. I will be back.

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★ 5

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★ 5

Club Pilates in Summerlin has been a game changer for me. Im in the best shape I’ve been in in a long time, I’m healthier and trimmer. The instructors are awesome and the classes are challenging but fun. I cant recommend this club highly enough

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★ 5

If you haven't tried pilates, you should come here. The staff are all very pleasant and helpful. I've been a member since 2018 and have had the pleasure of taking classes with many of the instructors, and they all are WONDERFUL!!! Marvette, Shawn, Sarah, Crystal and Ilsa are my go to's only because their classes fit into my schedule. LOVE them all.

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★ 5

This is my first time doing pilates. I had gotten 8 classes because I wanted to try to loosen up my hips. My hips have been tight. However, the instructor's have been great! And the classes are a little hard, but I know it will get easier in time. Thank you to everyone. Especially Torry. Torry has a great personality, and always stays positive.

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★ 5

Great pace for intro class, amazing knowledgeable instructor, front desk staff was very accommodating and flexible with my schedule conflicts, central location- definitely recommend to anyone!

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★ 5

My new resolution is starting

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★ 4

Starts & finishes on time with Grt teacher👍🏼

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★ 2

The instructor was GREAT. However, the manager/owner was very rude. No one told me to bring socks, I get there and was charged $20 for socks. Then the manager showed agitation towards me when she requested that I leave my purse in a cubby next to the front door. I feel that this is irresponsible behavior towards customers. Manager/owner showed bad attitude.

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★ 5

The space is very comfortable and clean. Classes of all levels are available, instructors are very knowledgeable and kind.

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★ 5

I tried Club Pilates for the first time and I loved it I can’t wait to do another class. The staff was amazing and explained everything to you.

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★ 5

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★ 5

I absolutely 💯 % love this club pilates ftom the greetings to the amazing instructors. Not to mention the lovely ladies you can meet that are all friendly and ready to be challenged. Been going for years now and will continue. Did I mention I go with my mom and we love working together.

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★ 5

When I first decided to sign up, I made the mistake of reading some reviews. Some of them were not very pleasant. I decided to be my own judge so after being there for over 2 months, I realized that not everything you read is true.

The staff has been very helpful, in getting me signed up and even guiding me through my booking my classes. I am very happy I decided to find out for myself.

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★ 5

It was a great class, fun instructor and not as hard as I thought it was going to be. Loved it.

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★ 5

All of the teachers are fabulous! It’s a workout that I genuinely love. I look forward to going to my Pilates class.

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★ 5

I love that there is a good variety of both class types and teachers here. It allows you to get a thorough work out and meet your individual needs. Very helpful and communicative front desk staff. There are some technical things to look out for when signing up, pausing, or cancelling your membership, just make sure you know those things upfront and know what you’re signing up for.

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★ 5

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★ 5

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★ 5

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★ 5

Great environment to work out in and challenging work outs.

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★ 5

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★ 5

Looking forward to starting after a great intro session

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★ 5

Great classes with great instructors.

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★ 5

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★ 5

I love the Club Pilates Studio in Summerlin. The staff is friendly and welcoming and the instructors are very knowledgeable. I’ve learned so much and am stronger than I’ve been in years.

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★ 5

First time taking a Pilate class and the experience really helped me with my shoulders and lower back stiffness. Michelle was the instructor and took the time to explain each movement and made it easy to follow. I liked that you worked at your own pace with no judgement and felt really comfortable in that setting. Tori was easy to talk to and answered any questions that I had. I am definitely going back and would definitely recommend taking a class at Summerlin Pilate.

Source: Google

★ 1

I was Excited to try this place out , but for the price in my personal opinion not worth it. At all… only liked two classes at the most… i was Trying to cancel my membership before end of the month so i wouldn’t get charged for the next month , and yes i know there’s a cancellation fee which i was fine with BUT I was told TWICE from front desk if i downgrade I wouldnt Be charged a cancelation fee , therefore i downgraded instead … i was Still charged full amount ($230)
3 days later (which was before the new month even started) so ofcourse I complained. Torie and Kassandra pretty much said front desk misinformed me and they can’t refund me .. I can Go into details on the conversation but I’ll leave it at that, such a bad taste in my mouth from this staff, they obviously need more training on their customer service and educate their front desk properly … Wish i never Stepped foot into this studio 🥴

Source: Google

★ 1

Club Pilates is a great place. However two of the ladies who greet at the front desk were so rude to me. I left and joined a different club Pilates 25 minutes further from my home. Due to rudeness & nonchalant attitudes from the ladies whom are supposed to greet you when you walk in.

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★ 5

I love this club. The instructors are awesome and very helpful. I always have fun and get a great workout.

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★ 5

Great work out for me. Members for over 5 years and very happy with the result.

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★ 5

Very good.
Love 💕 most of instructors
Just pick what you want 👍😀😀

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★ 5

A clean well run studio with the latest equipment.

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★ 3

Let me start with the good. Great instructors, relatable real people that are inspiring.

Now for the reason they didn't get five stars. For an upper end studio, I would expect the reformer beds to be free from rips and tears, which at least three have rips. Same with the boxes, they are showing the wear with most corners at the bottom of the boxes torn.

The lights could also use a dome switch. They are either on full wattage or off. During the Stretch and Zen classes or would be nice to have a after lighting, allowing a more Zen like experience.

Source: Google

★ 5

I've just signed up, but I can tell quality when I see it. The free 30 minute intro showcased the talent of Jose, one of the pilates instructors, who was personable, encouraging, gave clear instructions, and was very knowledgeable about injuries and how to adjust the exercises accordingly (I'm talking deep knowledge of how the body works)! The front desk staff was friendly and patient. The facility was impeccably clean and the equipment seemed new and quality.

The only thing to be aware of is that their classes fill up quickly... so if you're looking to sign up and start quickly with level 1 classes, it may be a bit of a challenge. But once you start looking about 2 weeks out there's much more availability. Even so, I was on a waitlist (3rd in line) and I still got into the class within 24 hours.

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★ 5

Attending Club Pilates Summerlin has been a game changer for me! My instructors, especially Keelie and Ilsa, are incredibly knowledgeable and equally passionate about what they do. The atmosphere at Club Pilates Summerlin is welcoming and fun! I recommend it to anyone who has been tho king about trying it.

I’ve become stronger and healthier and more fit because of Club Pilates Summerlin!

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★ 5

Club Pilates Summerlin has been fantastic since I joined about 18 months ago! Not only am I stronger but I have lost some pounds! Their instructors are so engaging and awesome! I would recommend this location to anyone wanting to join a Pilates studio!

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★ 5

Such a great workout! I am in love with reformer Pilates thanks to the consummate professionals at Club Pilates - Shawn & Jose are my two personal favorite instructors because they both truly love what they do & it shows! Not only that, but I can say both Shawn & Jose are very knowledgeable & also very passionate about giving you a great workout! I always find their classes to be challenging & yet I’m kinda sad when it’s over because they make working out so enjoyable. I can go on forever, but it is my distinct pleasure to recommend that anyone interested in Pilates give Club Pilates a try, and if you’re fortunate enough to be at a location where Jose or Shawn are teaching, I highly recommend giving their classes a try!

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★ 5

Great classes and trainers

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★ 5

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★ 5

I attended an introductory course under the direction of Michelle. The instructions were clear as a bell and there was a great sampling of reformer work and terms. There also appears to be other equipment in play, bosus, wall/handle springs ala a very tiny piece of a cadillac. People of all sizes, ages and abilities were there. It is a very friendly, encouraging and non-intimidating environment. So. Just go. See you there.

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★ 5

I have limitations with my knee, but the instructors are always willing to help with modifications when I need it. They are professional, encouraging and make the classes fun. Leslie and Deb are my favorites.

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★ 5

I've been going for 2 years and I love it.The people are so nice and I am so fit now!

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★ 5

Club Pilates is my favorite place to get a great workout. The instructors are excellent and staff is always welcoming and supportive.

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★ 5

I absolutely loved Pilates the instructor was great the ladies up front were very helpful and knowledgeable everyone was nice and calm. Can’t wait to go to my next class

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★ 5

I love Club Pilates! All instructors are very professional, kind and helpful. I want to say special thank you to front desk staff… they are amazing!!!

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★ 5

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★ 5

I came here because I was stiff and I felt my strength and mobility were decreasing. I had a shoulder injury that was also slowly recovering. Since I have started here I can feel the difference in all those areas. It’s a slow practice but effective. It’s also enhancing areas I did not think of such as. flexibility, balance and breathing better.
I feel safe when doing the movements. They are controlled, secure and guided. I am excited about the future results.
With all that being said…… the only thing to look out for is that not all instructors are the same there. For beginners there are many amazing ones. They will correct and show you how to do it right, so you get better! Very important for those just starting off. I have only had one bad experience. I just don’t go to that persons classes……thats it:)
I would encourage anyone to go. I will be doing this for a long time to come. Thank you! 😊

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★ 4

Love the curriculum of the classes just wish there was more availability

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★ 5

I really like coming here and everyone is nice

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★ 5

Clean studio, awesome staff!

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★ 5

I never knew I would love Pilates but after taking a FREE 30 minute class and learning the basics It’s my new favorite workout. The instructor was very encouraging and made the class fun. I can’t wait to go back.

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★ 4

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★ 5

My new happy place, after just the intro class I’m hooked.

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★ 5

I love love love this Club Pilates. I started at the Henderson location years ago and chose my new home in Summerlin to be close to the club. I'm getting younger by the day because of this. Now I'm 78, have done 1,061 classes all over town. Teachers are incredibly well trained. I feel safe and alive! I go 3-6 times per week and can't say enough good things.

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★ 4

Love this place, love the classes. The Waitlist makes me crazy.
Thanks 😊

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★ 5

Delighted I have discovered this studio! Easy to book sessions , courteous reception staff, and I especially like Michele, who is
kind , patient , and instructional when new students are introduced to Pilates-reformer.

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★ 5

I have had total knee replacements for both knees and because of it, my physical agilities was limited. Club Pilates has turned that around. I love playing Pickleball and just from three months of joining, I have seen a significant improvement in my over all game and without having to ice my knees. This was a game changer for me and I highly recommend joining even if you are not a sports person, but want to have increased stamina and a positive mindset, this place is for you.

Source: Google

★ 5

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★ 5

I love my classes at Club Pilates Summerlin! I have my favorite classes & teachers that always give me positive feedback. My husband and I have been going there for over 6 years. It helps us with our balance and core strength. We feel healthier & gives us both energy to do more. We are 67 & 72 and can keep up with the 30 year olds! We expect to continue classes till we are in our 80s or more!🤞🏻

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★ 3

Love my instructors!
Personal issue is the cleanliness of floors and reformers. For the cost of my monthly fee and the $10 cancelation fee, the expectation of having the floors swept,, reformer dusted, and equipment updated shouldn’t be in question. The balls are old & ineffective. Slider pads should be replaced and reformer beds are splitting & showing cracks. This is corporate responsibility, to make us feel like we’re getting what we pay for.
Also, unlimited classes at $199.00 per month are regulated to 2 classes per day? I’d like an explanation from corporate on that false advertising.

Source: Google

★ 5

Love the instructor

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★ 5

Club Pilates is a terrific place to work out. Several different instructors and classes for a huge variety and all our good. Instructors are very professional and knowledgeable. There are enough classes at different times to accommodate schedules. I’m very happy we found them.

Source: Google

★ 5

I have been attending 'Club Pilates' located in Summerlin for almost two years now. I often couldn't sleep well at night because of my knee arthritis, but now I'm sleeping well because of Pilates. 'The Club Pilates' have a great instructors and clean environment inside of studio. All the instructors are teaching with hard work and enthusiasm. I am always grateful to them.
In particular, I would like to take this opportunity to express my gratitude to Michelle P, Debbie and Jose. Thank you.

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★ 5

After a year of not doing Pilates. I finally said enough is enough walked in and said sign me up!! The young lady up front Diana she was incredible!! friendly made everything quick and painless. Lol. I took my first class yesterday with Frances not only is he amazing. He is super funny great personality and he kicked my butt. Lol I have my second class tomorrow. I’m so looking forward to my future journey. Thank you so much Frances for making me feel special you made my day. Hope you had a great dinner 😁

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★ 5

I have been with Club Pilates since the first year they opened in Summerlin and plan to be with them for many years to come! I'm so happy with the variety of classes and instructors. I enjoy the diversity of personalities and styles of teaching that they bring to the studio.

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★ 5

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★ 5

All of the instructors I’ve encountered have been great! Facility is always clean.

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★ 3

Wish I could get classes I want without having to pay more. Apparently this location is very popular!

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★ 5

I have been enjoying Pilates since I started a little over a month ago. The instructors are prepared, informed, and help when I am having difficulty with a pilates move or when I am not doing the move correctly. I appreciate the help... Overall, I love pilates!

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★ 5

I love my classes, my teachers, and the way I feel after my workouts. I am a senior and Pilates keeps my mind and body fit and active. My teachers are knowledgeable and very helpful. They make sure you're in perfect form and are safe in the various positions. We have fun while keeping active and fit. LOVE IT!

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★ 4

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★ 5

I love this location!

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★ 5

I always look forward to a class at Club Pilates. The club has great instructors and high quality equipment.

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★ 5

The instructors are welcoming, the studio is super clean and the equipment is top-level.

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★ 5

I love Club Pilates! Have never felt better! Been going consistently for about a year and have felt the difference in my body. Love all the instructors and the front desk is always helpful

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★ 5

I’m currently 61 yrs young, and have worked out most of my life, but Pilates has done more for me than a workout with running, racquet ball, golf and weights! Pilates makes me more flexible, limber and strong. Nothing wrong with my other exercise programs but they did not leave me feeling longer,(taller), leaner and a body that walks straight upright and youthful ! I get so much out of each different instructor and their style of training in Pilates. Great mentally and great stress release too. I will continue with Pilates !

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★ 4

Pros:
-Many great instructors
-Many class times available each day
-Helpful and nice front desk staff
-They offer a military/teacher/healthcare discount
-App is easy to use for scheduling

Cons:
-Classes often fill up quickly (have to reserve well in advance, sometimes being able to drop in is nice)
-The floor is often dusty/dirty with hair and dust "bunnies" floating around
-Only 1 TRX class per week (Sunday afternoon)
-Expensive

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★ 5

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★ 5

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★ 5

I love coming here to workout. The staff does a great job getting to know you and take care of the place. It has been 7 years for me.

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★ 5

I really enjoy the classes, however the lub is so popular that I sometimes have a hard time finding classes that I can attend.

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★ 5

Jose was great and I think it is just what I will need to get back on the right track.

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★ 5

Wonderful studio with great selection of classes and instructors.

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★ 5

Such a warm, welcoming place. I took my first ever Pilates reformer class and the instructor was kind, clear, and encouraging. Front staff is great as well. Super knowledgeable about memberships and the studio. They were able to answer all of my questions.

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★ 5

Scheduling is easy, instructors are great, there is a decent mix of class choices

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★ 5

Did an intro class ! Loved it and will be signing up! It’s clean and the staff are very friendly!

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★ 5

Been attending this location for 3 1/2 years. I quickly became an addict. Easy to do with this activity which fills the mind spirit and body with everything positive! Very friendly staff who call you by name and make you feel welcome. Very experienced instructors who can easily modify a move depending on your limitations and needs. I go 6 days a week and it’s the best part of my day!

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★ 5

I have been a satisfied member of CP for 2 years. The instructors are great. I always feel better both physically and mentally each time I attend. I appreciate the knowledgeable instructors who push us to a higher level. Thanks to all the dedicated instructors who always SHOW UP! You're the BEST!

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★ 5

I've been going to Club Pilates for 3 yrs over 300 classes. All I can say is I was hooked since day 1! The instructors have changed my life and my body!

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★ 5

This was my second class. I really enjoyed Sean's class. He made the class fun.

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★ 5

I love Club Pilates! Seriously the best place to work out. I never ever dread a class. It's simply the best!

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★ 5

The facility is very clean. I enjoy all the teachers and their workouts.

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★ 4

Great classes but they fill up quickly.

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★ 5

I have been coming to Club Pilates Summerlin since this location opened near my home in 2017 or 2018. I am retired and my wife and I joined together. I was sure I wouldn’t like it but a funny thing happened - it turns out that I did like it. I usually book 3 or 4 classes a week. The other thing I like is that when we are away in the summer we are able to put our memberships “on hold “ for a small monthly charge and then resume when we return in the fall. Overall the Instructors and the staff are very professional and friendly and I feel like I‘ve done something good
for my long term health when I come to a class - both physical and mental.

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★ 5

The experience I have with Pilates have been the best ever. The instructors are excellent!!!

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★ 5

Only 3 classes so far, but 3 different. Instructors. All were very knowledgeable and skilled. So far I am enjoying the workout.

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★ 5

Joining Club Pilates in Summerlin was the best decision I made for my future wellbeing. I have great respect for all the Pilates Teachers and the front desk staff. I am always greeted with a smile. All the instructors I have taken class with have all made me feel welcomed and I feel they bring their own special skill set and experience. I am grateful to be pretty flexible with my class times as that helps to book classes in advance. Sometimes I am on the waitlist for one of my favorite classes and most often get into the class. I look forward for my Pilates class on the reformer and I leave the studio thankful. I now understand the saying “Do Pilates. Do life.” I can’t imagine not going to Club Pilates in Summerlin. Thank you.

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★ 5

Instructor and instructions given are clear, well paced and Fun. Environment is calm, clean and fresh. Great place to work on our bodies, to have fun challenging ourselves, and possibly, make new friends!

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★ 5

I love Club Pilates! I don’t feel rushed, work at my own pace. We always end with a positive vibe!

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★ 1

This is an edited version due to length. For the full review, visit their Yelp page.

1) The first two weeks of my membership (half a month and about $100 worth) I could not use my membership. They did not tell me when I signed up that the schedule would immediately become limited due to a holiday schedule, and nearly every class had a waitlist. I was hardly able to book anything.

2) Halfway through a class shortly after, the instructor started walking around taking photos of our setups and saying that whoever was last in the studio didn't get it class-ready and was "retarded". Aside from her using class time to criticize other instructors, I was shocked that she would use a word intended for people with a mental disability as a derogatory term. It blew my mind.

3) The very next week I showed up for class and was met up front by the instructor, who told me I was not cleared to join that advanced class. When I asked why I wasn't told before I got there that day, the receptionist looked blankly and said "I just got here", as if I had only signed up for the class minutes before and not days before. I was charged $15 for "missing class", despite the class itself being canceled on me at the last minute.

4) Maybe a week or so later, I woke up in the middle of the night with menstrual cramps so severe I was sweating bullets. My period was three days late which was unusual, as was the intensity of the pain. There was no way I could have prepared for that. Around six am, I knew there was no way I could work out that morning. I texted the club and was told I would, again, be charged a $15 fee. This was the final blow that made me cancel. This is a women-run business that caters to women - if they cannot grasp the unpredictability of a period and the negative impact it can have on a women, I have no hope at all.

5) A few weeks later, in class, the same instructor who used the word "retarded" instructed us to do a fairly coordinated, airborne move. Most of us did not know what she wanted us to do, and she started to help one person who was getting increasingly frustrated with her. While she did that, the rest of us attempted to figure it out. I looked to my right and the woman next to me clearly knew how to do the move - I said, out loud - "We need a demonstration" and asked the woman to show us how she did it. The instructor lost all sense of professionalism. "Did you go to pilates training school? No! You need to listen to ME!" Once we were all doing the move correctly, she proceeded to go up front to the receptionist and loudly talk badly about how the person I asked to demonstrate the move was "just showing off".

6) By this time I had already canceled my membership and was just making use of the remaining time I'd have to pay for anyways, but as if they really wanted to make sure I knew I made the right choice in canceling, they charged me a no-show fee again. This time, I had a booked a Wednesday morning class on Tuesday night, and the class had a waistlist with two people ahead of me. Normally, if it's just one person, I go in anyways because I can usually get in. This time, since it was two, I waited for some kind of notification to tell me I had been moved off the waitlist and into the class. When that did not happen, I assumed I didn't get in and traded my pilates workout for a power walk. Imagine my surprise when I woke the next morning to a receipt for no-showing to a class. When I emailed them explaining what happend, I was told there was nothing that could have been done about it and that a manager could call me three days later. Instead of waiting, I initiated a charge back on my credit card - they can prove they notified me to my credit card company.

7) My credit card company ruled in my favor. Upon checking into my next class, I was denied access to classes I paid for.

Club Pilates Summerlin lacks socially intelligent leadership at best and has predatory practices at worst. I would strongly caution anyone looking for an empowering, supportive, or encouraging business against them - this ain't it.

Source: Google

★ 1

Signed up...took two classes...then had emergency surgery. Al) they care about my money and Punishing me for my predicament.

Source: Google

★ 1

Source: Google

★ 1

terrible policy

Source: Google

★ 5

I’ve done the free intro class and paid $30 for a class after that. So far I’m loving it! Great place and reasonable prices compared to other places. I think I’ll keep coming here!

Source: Google

★ 2

Let me start with saying I really enjoyed the majority of the instructors. The cancellation policy is really horrible. They will take a final payment and still want another one! I paid for years for the 8 classes a month, it wasn’t enough for them. They continue to harass me for more money. I filed a BBB review and they refused to communicate with BBB when contacted. Very unprofessional. Bad company to do do business with, they will try to rob you.

Source: Google

★ 1

I am going to cancel this club pilates I was on time. No later than 5min. But forgot my water cup so grab it from my car...came back 1mint later,, she lock the door. There are some problem of their police or rules whatever. 10 dollar, 15 dollar fee, only 12 hours before cancelation....headache. I am canceling this club.

Source: Google

★ 5

Lovely, clean, bright studio with welcoming, friendly staff! I’m visiting from out of town so I bought a drop in class (rather than membership). The instructor, Michelle, is first class! One of the best classes I’ve taken in years. I’ll be back next visit! Thank you!

Source: Google

★ 5

Source: Google

★ 5

love the classes. great training. xoamy

Source: Google

★ 1

Source: Google

★ 5

Absolutely love club pilates all the instructors are knowledgeable, kind and amazing! I go 3 x a week it has changed how I feel as far as aches and pains and stiffness I have dropped 10 pounds toned up feeling energized again! I’m a lifer!

Source: Google

★ 5

Source: Google

★ 1

I am very disappointed with their business practices. I went through all the proper avenues of canceling my membership. Gave them 2 months notice of cancellation although I did not use the membership due too Covid. Although this was a financial hardship for me to pay 2 months for a membership I wasn't using, I knew what I had agreed too.

They charged my credit card on the 3rd month after my 60 day cancellation notice. I did not authorize this charge nor was I in contract with them anymore. I waited a full week for a refund and tired calling them regarding my refund. I disputed the charge with my credit card company. Now CP is trying to charge me $25 for a dispute fee that was a mistaken charge on their part (and they acknowledge the mistake).

As a business owner myself I am aware of how long credit cards refunds take and how credit cards disputes work.

I wanted to start my membership back up once the pandemic was over but this whole experience dealing with them and how they run a business, isn't a business I would support

Source: Google

★ 3

The club itself is nice. When I first started very helpful. I enjoyed most of the instructors, and some of the staff was nice. If you’re considering joining make sure you have the time if you choose a membership. Make sure you write down or email every cancellation because they will tell you that it wasn’t within your 12hrs. If you’re 10 minutes late you can’t enter a class but you are still charged for it and you can’t just take another class that day without being charged. I’m still waiting on the manager to return my call. If you work a lot or have a very busy life DO NOT DO THE MEMBERSHIP!! Just take the pay as you go unless you’re okay with throwing away money! No matter what reason you can’t make it you lose your classes and your money this is the policy.

Source: Google

★ 5

Source: Google

★ 5

Awesome!

Source: Google

★ 1

This Lake Mead Club Pilates is not answering or returning calls about membership charges while NV is under Governor Sisolak's Stay at home order.

No response to emails to the contact address on the website.

No response to messages to the studio owner about membership during the stay at home directive for clients over 65 years old with underlying health conditions.

Source: Google

★ 5

Source: Google

★ 5

What an awesome feeling after a pilates work out!
I have been a nurse for 37 years and have had chronic low back pain.
I have actually renamed one of my instructors Marvette Motrin because she
helped cure my low back pain. Every body can benefit at Club Pilates.

Source: Google

★ 5

I’m glad I found this place nearby. An amazing Pilates studio, a team of great, dynamic, and fun instructors, with so many classes to choose from each day. Pilates is such a fantastic full body workout. Love love it !

Source: Google

★ 1

Beware. After my first class, I scheduled to come back a day later for my second. I called before the class to see if I should wait because the middle of my back and left foot hurt and wasn't sure if I should wait a couple days to come back. I'm new to this program. Melissa said I would be charged if I didn't come. I came in person and because I didn't participate, charged me 15. Now, 15 dollars isn't alot of money. I paid 209 for my first month. I'm not going back to this business for more important reasons but would have appreciated a little more honest feedback from Google so felt compelled to share my experience.

Source: Google

★ 5

I am doing Pilates Reformer for almost two years at Club Pilates Summerlin Iove. The transformation in my body beautiful tone muscle I strongly recommend

Source: Google

★ 5

I tru-u-u-ly enjoy Pilates! I’m stronger 💪 , more flexible & more relaxEd. I start with just two classes a week, after about 4 months a wanted more, and now I’m unlimited!!🤗

Source: Google

★ 5

I have had physical therapy for my shoulder which helped however after returning my body back to Pilates after about 3 years my whole body feels so much better and energy much higher. I love everyone at Club Pilates . Everyone is so wonderful and social. Always caring.

Source: Google

★ 5

This location is not too big and not too small. My favorite part is how easy it is to speak to the instructors. I started in January and I am still attending classes with Amy, Marvette, Cat and Maura so far. You should definitely go to an introduction class and give it a try!

Source: Google

★ 5

Source: Google

★ 5

The Best Place In Town!!

Source: Google

★ 5

I joined in Sept 2017 and I see such a difference in my body. I recommend to everyone

Source: Google

★ 1

I was excited to see what kind of packages this cute club had to offer but... the door was locked. ?! The girl came over and cracked the door open and asked if she could help me. "Are you open?" "Yes" "then, why is the door locked?" "We're cleaning" (i saw at least one person in there working out) she eventually let me in and gave me a brochure, but was not friendly or inviting in the LEAST. I still am appalled by the whole experience. They have such a cute little store front that someone put some effort into and I couldn't shop if i wanted to? I couldn't get a inviting greeting, isn't Pilates about self improvement? Isn't locking the means of egress during business hours srictly against fire code? So disturbing.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google